PayUMoney Complaints & Reviews

This is regarding the payment which I did on 25th August, 2019. It was college based fees payment of Rs. 33000. The reason I am being so late because at the time of getting degree, I came to know that the amount has not been credited in the account it was suppose to go. So for transaction I used new banking of SBI. The PayU money was a gateway and receiver would have been Central bank of India. I have been hustling for last 5 months from bank to bank but all it comes to PayU money security reasons only that they have not disclosed details to either of the banks, that where that amount actually went. This matter has gone very long. That I have been to bank's manager level and operations officer level too. But still no help coming to me and because of that I am facing other issues regarding my college degree from my college side too. I am attaching the documents whatever I have. Please help me out and contact me too. I'll explain whole matter and everything you need to know.

I have made a payment to RTA regarding TAX threw payumoney upi gateway, Rs.6040 absolutely, amount deducted from my account but it was showing unpaid status and it was almost 5 days no refund or not even any information regarding payment.

Today I recharge my sun direct DTH for 269 rupees by payu. My money debited from my account and still not recharged my sun direct DTH.

I tried to book 4 adults tickets for Tajmahal entry today 30/OCT/2021, but due to some reason money deducted from my account and ticket was not generated.

Transaction I’d: T2110301131079043657780
Order I’d: [protected]

Dear Payu,
Payu Where my Money, Please Refund Immediately, Please Refund my Money.

Rahul Sharma
Registered Number- [protected]
Registered Mail - [protected]@gmail.com
Ticket Id[protected]

Hello sir/ma'am my settlement is on hold since 8 9 days and my payment of 50000 is stuck please solve this issue as soon as possible i am in big trouble my email id is hasnain.[protected]@gmail.com

Hi

hi flipkart on 22 october i ordered one water heater at first my transaction ECOM PUR/PAYU-Flipkart/Bangalore/221021/got failed from axis bank of rs 3098 and my money got refunded however as i checked yesterday i.e on 26 october my money got redebited from my axis bank and bank told me money went to visa merchant of flipkart i.e payu

Flipkart told me they hadn’t received any confirmation and bank told me money is with merchant

Kindly refund my money payu

I had booked 5 tickets for Tajmahal worth 1225/- the money got deducted but the tickets were not generated and shown payment failed. I haven't got the refund.
Reference ID : PYUOL[protected]

I have logged into tirupathi darshan website to book darshan tickets. I made a payment of rs.8286.25 for 7 tickets. Through payumoney. They sent a confirmation mobile number verified and payment id given was (Id[protected] then it displayed saying payment to shiv pratap singh is successful.
Then i received a message you have successfully booked e-special entry darshan for[protected]. Transaction id is id[protected].
Don't know whether it is fake or real, but have not received any mail with regard to this. Kindly do the needful and help me to get back my money.
Note : enclosed screen shot of communication

PayUMoney customer support has been
notified about the posted complaint.

Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU
Octo 25, 2021
Updated by Chayaurs
BUT TILL DATE I HAVE NOT RECEIVED ANY TICKETS AND NOW THAT WEBSITE IS ALSO NOT AVAILABLE. I HAVE PAID MONEY THROUGH PAYU..
I HAVE GIVEN THE REFERENCE AND TRANSACTION ID AS WELL. I NEED MY MONEY BACK
Octo 25, 2021
Updated by Chayaurs
Have not received any update. I think even Team PayU is part of this kind of frauds. They never respon.

I placed an order on 23rd October 2021 on Zara. Few minutes later I canceled the order. I received a mail from PayU saying refund has been successful but the money doesn’t reflect in my bank account. Please take the required actions. Thank you

Hello Payumoney i am Shakeela lone I made a Transaction on 6 April2021 Of RS 6000.
Because I Trust Your Platform For Recharge An Application name powerbank now the application is closed & i dont get my refund from that i paid via instant global debit card help me please to get my money back on my bank account as soon as possible .Thank you
regards Shakeela Lone

I've ordered from https://womentopshubs.co.in on 14 October 2021. I've recieved confirmation message for payment and nothing else after that. I'm not able to report and issue with the order on Shopify because it asks for the e-mail, but I'd ordered using my phone number.

It was 7 day delivery but they haven't sent any message regarding the status of order. Today is the 8th day. I've read online other cases filed against the merchant being fraud.

I have raised this concern with payumoney for over a month now, and still it is unresolved. The help center is the most pathetic one, there is no calling number and responses on email are pathetically slow and delayed. Since last over a month our customers using AMEX card are unable to make payments to us and the payment gets rejected with error failed in enrolment verification services, we have forwarded them all the relevant documents but no response from them. The active ticket ID is AK[protected]

My settlement is on hold for a month due to "risk transaction". I have provided invoice and shipping awb no.. please find below awb no. showing all products equal to transaction amount are delivered.

AWB# [protected]
Courier company - www.delhivery.com

Please release my settlement money.

Contact no :[protected]
Mail id: [protected]@gmail.com

Below msg got for amount debited:

929387 is OTP for Trxn. of Rs. 90, 000.00 at Payu Payments P with SBI Credit Card ending 61. OTP is valid for 10 mins. Do not share it with anyone.

No transaction id mentioned in those msg.someone got misused using payu payment gateway. Please decline the transaction.

My credit card amount gets debited via payu payment gateway . Please refund my money

In reply to my previous msg,

Thanks for showing interest,

U have asked the id, which is, tra id-[protected], pay u trans id-9227974
Paid to anand filling station from pay u at ebharatservice.com

Please provide PayU transaction ID.

I had transacted on Komparify.com using Payzapp on 15.10.2021 10:15AM.

Attached screenshot of the failed transaction.

Please help me with the PayU transaction ID.

Hii. My money is not yet settled to account and everytime i get this message

You have already created a ticket regarding the same issue category and sub-category with ticket ID: HX[protected]

Kindly help. My 2000/- are not yet settled

My payu merchant id is 8319855.

On 19/10/2021 i received 500 Rs. money through the payu payment gateway. But they put these amounts on hold. So i try to reach customer care but no response to date.
Why you refusing to deposit our money to the bank account. It's looks like a fraud thing.
I request your team please deposit our money or give me the refund option in our dashboard.. Don't play with us.