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PayUMoney Complaints & Reviews

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Updated: Jul 19, 2025
Complaints 3759
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2133
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PayUMoney reviews & complaints page 37

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O
OneGlance Medical Software
Sep 29, 2021
Resolved
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Resolved

Hi, i want to bring to your notice that recently i have tried to purchase marketing Databse from https://www.databaseprovider.in run by Gleam Global Services Private Limited, i spoke to the customer support and as per the instruction given i paid INR 1999 on 15/sep/2021 in their website via payu payment gateway and in next 30 minutes they were suppose to send me the login credentials to download the database from their website. but till date even after multiple follow up on phone & mail, i am not getting any proper response from the team. I have a strong suspicion that it is fraud company they are disgusing with some IVR telecall system to make it look like a professional company. I strongly advise your team to do a proper security audit and ensure the merchant is removed from your list.
- regards sandeep
Nov 6, 2021
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Sep 30, 2021
PayUMoney Customer Care's response
Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
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    S
    sukhpreet Josan
    Sep 29, 2021
    Resolved
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    Resolved

    Address: Haryana

    Top-up done but diamonds not recieved in free fire
    +1 photos
    Nov 4, 2021
    Complaint marked as Resolved 
    PayUMoney customer support has been notified about the posted complaint.
    Verified Support
    Sep 30, 2021
    PayUMoney Customer Care's response
    Hi! As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com to get the status at their end.
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      N
      Nandi Vicky
      Sep 29, 2021
      Resolved
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      Resolved

      Address: I mention transaction I'd T2108171714124188203899 please solve my problem as soon as possible

      I have purchased some services from an app and i have been cheated, i was not given the servises assured by the app.i want to claim for refund i am just attatching the payment details please look into the matter
      +1 photos
      Nov 6, 2021
      Complaint marked as Resolved 
      PayUMoney customer support has been notified about the posted complaint.
      Sep 29, 2021
      Updated by Nandi Vicky
      T2108171714124188203899 this transaction I'd

      I have purchased some services from an app and i have been cheated, i was not given the servises assured by the app.i want to claim for refund i am just attatching the payment details please look into the matter

      Sep 29, 2021
      Updated by Nandi Vicky
      Please solve my problem as soon as possible

      I have purchased some services from an app and i have been cheated, i was not given the servises assured by the app.i want to claim for refund i am just attatching the payment details please look into the matter
      Verified Support
      Sep 30, 2021
      PayUMoney Customer Care's response
      Hi,

      Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
      For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

      Regards,
      Team PayU
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        R
        Rowdy786
        from Kadapa, Andhra Pradesh
        Sep 28, 2021
        Resolved
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        Resolved

        Address: Bestapalli village, Near ramalayam

        Category: Payouts related
        Sub Category: Transaction status
        Description: I pay in Google pay to pay u money for ap llr and it shows successful in Google pay but in ap llr transaction shows pending. Upi transaction I'd is[protected]
        Email: [protected]@gmail.com
        Phone: [protected]
        +4 photos
        Oct 31, 2021
        Complaint marked as Resolved 
        PayUMoney customer support has been notified about the posted complaint.
        Verified Support
        Sep 30, 2021
        PayUMoney Customer Care's response
        Hi! Please share the date and amount of transaction along with the screenshot of transaction.
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          A
          Anumonu
          from Jalandhar, Punjab
          Sep 28, 2021
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          Address: Jalandhar

          We had made a payment through PayU payment gateway however it was not reflecting on Merchant site.
          Then we raised a request for Refund however we have not received any so far.
          Can you please check and update this payment from your end.

          Please find below the details of the transactions:

          Transaction No. (received from bank) = [protected]
          Transaction Date: 31 March 2021
          Transaction Amount: 245250.00
          PayUMoney customer support has been notified about the posted complaint.
          Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
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            D
            Dhawaj Kumar
            Sep 28, 2021
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            Address: Address:A1-23, Harsh Dev Park, Ph-2, Budh Vihar, Delhi -110086 (near Kalubhai ki dhukan ke samne wali Gali)-nick name Girdhari & mayank
            Website: no remembered yet

            I have a transaction ID: T2109240339572572138914 through [protected]@hdfcbank279, may I get any information about its product delivery time, if any information please share to me at Email Id: [protected]@gmail.com or [protected]@gmail.com or call me [protected]
            PayUMoney customer support has been notified about the posted complaint.
            PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
            PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
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              M
              manish suwalka
              Sep 28, 2021
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              I did payment of 999/- rs through payu Money but I did not Get Article, amount deducted but there is no confirmed Message of Merchant
              PayUMoney customer support has been notified about the posted complaint.
              Either refund amount or Deliver article

              I did not Get article ,merchant did not Contact Me - Comment #3899889 - Image #0
              PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
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                S
                Sumit katara
                from Bharatpur, Rajasthan
                Sep 28, 2021
                Resolved
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                Resolved

                Address: I dont know their address but seller name isasimustseenicin (agra taj mahal )

                At 27 september i booked 2 tickets of taj mahal but ASI ticket not generated but amount deducted
                So i want to refund my money through my amazon pay wallet
                My transaction id is P[protected]
                And seller id is. [protected]
                +1 photos
                Nov 4, 2021
                Complaint marked as Resolved 
                PayUMoney customer support has been notified about the posted complaint.
                Verified Support
                Sep 29, 2021
                PayUMoney Customer Care's response
                Hi! As checked, this transaction has been refunded on 29/06/2021 via ARN P[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).
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                  M
                  mizba sehar
                  Sep 27, 2021
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                  Website: www.datahelp.co.in

                  I want my refund from data help as i paid them for job but nothing work is sent by them i want my money back
                  PayUMoney customer support has been notified about the posted complaint.
                  Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
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                    S
                    shubha shah
                    from Patna, Bihar
                    Sep 27, 2021
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                    Address: Patna

                    HI
                    I had registered at IGDTUW for recruitment post for the post of
                    Assistant Registrar - Paid rs 1000/-
                    Assistant controller of examination paid rs 1000/-
                    Total amount 2000/- has been deducted from my account, but have not received any payment receipt nor any confirmation on the payment instead it showed "CM 90004- Duplicate Record" . Even the section on payment in
                    my application shows "N.A".
                    Kindly Provide me with a solution or return my money.
                    PayUMoney customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 27, 2021
                    PayUMoney Customer Care's response
                    Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
                    Sep 27, 2021
                    Updated by shubha shah
                    contact no. [protected]
                    email id : shubhashah.[protected]@gmail.com

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                      P
                      pawany811
                      from Delhi, Delhi
                      Sep 25, 2021
                      Resolved
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                      Resolved

                      Address: PayUmoney Refund Team Address: No 51, Institutional Area, Sector 32, Gurugram, Haryana 122002

                      Sir,
                      I already been cheated by one of the agency named Jobissh for job in year 2017, sobi got an emailed by [protected]@refundpayumoney.com on 21Sep.21 that you have to pay GST cancellation charge Rs-1000/- & your entire money which was cheated by Jobissh will be refund & kindly send statement after download so that we can release your payment immediately.
                      I paid them Rs-1000/- on bank detail given by them through email

                      Please find out the bank details:-
                      A/C Number[protected]
                      IFSC CODE - IPOS0000001
                      NAME payumoney
                      BANK NAME - IPPB

                      PayUmoney Refund Team
                      Address: No 51, Institutional Area, Sector 32, Gurugram, Haryana 122002

                      On 25th Sep.21 when i asked them to pay my money they asked my contact no. to call, then i made a call to them then one person received phone his m.no is [protected] stated his name Sachin & he said we will refund your money in phase wise, so Rs-75000/- will credit to your account so you need to login netbanking & you will be redirect to refund button when you press refund button an OTP will be received & when you will give me OTP your refund will be credited in your account.

                      Kindly investigate the matter & let me know.

                      Regards

                      Pawan Kumar
                      Nov 3, 2021
                      Complaint marked as Resolved 
                      PayUMoney customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 27, 2021
                      PayUMoney Customer Care's response
                      Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you further with your query.
                      Below attached email i received from payUmoney.

                      PayUmoney cheated Rs-1000/- - Comment #3899553 - Image #0
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                        R
                        R VIJAYA RAGHAVAN
                        Sep 25, 2021
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                        Address: SALEM

                        I have transferred the amount of Rs299 on 19.09.2021 for purchase of almonds.But the same is not received till date.

                        UPI TXN ID[protected]
                        Rs 299

                        Date 19.09.2021
                        Time 01.40 PM

                        Regards
                        R VIJAYA RAGHAVAN
                        [protected]
                        PayUMoney customer support has been notified about the posted complaint.
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                          T
                          texas
                          from moradabad, Uttar Pradesh
                          Sep 25, 2021
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                          Address: govind nagar, lane no.3

                          Hi,
                          my amount of Rs 475 in our account by Pay u Gateway by 22 June 2021.But till time HSRP site not showing and our number plate is still pending.
                          PayUMoney customer support has been notified about the posted complaint.
                          Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
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                            T
                            texas
                            from moradabad, Uttar Pradesh
                            Sep 25, 2021
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                            Address: govind nagar, lane no.3

                            I have to done my Payment via Payment Button through PayUMoney Company @ approx.450rs.
                            But This time no transaction are displayed in PayUMoney website.
                            and now i know this is a fraud Site.
                            that's why i want to Get Refund My amount as soon as possible
                            otherwise i will take action against this site.
                            PayUMoney customer support has been notified about the posted complaint.
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                              E
                              eco hometown
                              Sep 24, 2021
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                              Here we give following transction id list which ordrer prepaid received o our website in last few days ago but till not recevied payment from pay u money
                              [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected]
                              PayUMoney customer support has been notified about the posted complaint.
                              Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you further with your query.
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                                A
                                Ajay kumar saket
                                from Burhar, Madhya Pradesh
                                Sep 24, 2021
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                                I have purchase diamond for free fire game and my transaction is succesfully done but i have didn't get my diamond. Please refund my money.
                                +1 photos
                                PayUMoney customer support has been notified about the posted complaint.
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                                  S
                                  Sanjay590
                                  Sep 24, 2021
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                                  Payment Deducted but not showing HSRP site

                                  Hi Team one Oakmont of Rs 475 in our account by Payu Gateway by 22 June 2021.But till time HSRP site not showing and our number plate is still pending.

                                  Please resolved as earliest...
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                                  S
                                  sambhaji borge
                                  Sep 24, 2021
                                  Resolved
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                                  Resolved

                                  Address: New Delhi
                                  Website: My is refundable

                                  Order id [protected]
                                  Date-11 September 2021
                                  Massage : collect request for PAYU
                                  Sir mere phon pe se aapko 600 Rs send kiya but mere I'd me abhi tak nhi aaya
                                  +1 photos
                                  Oct 26, 2021
                                  Complaint marked as Resolved 
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Sep 24, 2021
                                  Updated by sambhaji borge
                                  Mera paisa mere account me wapis kro please
                                  Verified Support
                                  Sep 25, 2021
                                  PayUMoney Customer Care's response
                                  Hi!

                                  As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant https://xsilica.com/ For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly for further assistance with your query.

                                  Regards,
                                  Team PayU
                                  sir I done LLR renewal payment but amount was deducted and showing status of payment failed. can I get refund.

                                  My payment is refundable - Comment #3913959 - Image #0
                                  My payment is refundable - Comment #3913959 - Image #1
                                  PayUMoney Customer Care's response, Oct 29, 2021
                                  Verified Support
                                  Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
                                  Please refund my money🥺

                                  My payment is refundable - Comment #3916508 - Image #0
                                  PayUMoney Customer Care's response, Nov 7, 2021
                                  Verified Support
                                  Hi! As checked, this is a successful transaction via PayU Id - 14210684468 at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [email protected] to get the status at their end.
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                                    A
                                    A_mi_T
                                    Sep 24, 2021
                                    Resolved
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                                    Resolved

                                    Address: West Vinod Nagar Delhi

                                    Mene apna water bill delhi jal board se union bank ke option se bhara tha jisme union bank ne payUmoney se krwaya hai mene apni payment UPI se kri hai paytm se (Your payment(Id[protected] of Rs 1083.69 for Delhi Behera is successful.) Paise ja chuke hain mere account se pr bill jama nhi hua hai bill no. Hai (k-[protected])
                                    ( Please return my money )
                                    +1 photos
                                    Oct 26, 2021
                                    Complaint marked as Resolved 
                                    PayUMoney customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 25, 2021
                                    PayUMoney Customer Care's response
                                    Hi!

                                    As checked, this is a successful transaction via payment Id[protected]PayU id [protected]) at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

                                    Regards,
                                    Team PayU
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                                      K
                                      karupps55
                                      from Chennai, Tamil Nadu
                                      Sep 23, 2021
                                      Resolved
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                                      Resolved

                                      I was trying to book refill for IOCL on 12.9.21 at 12.35 hours and was directed to pay Rs.900.5 and I used Amazon pay to make the payment and the amount has been debited from my IOB SB account but the booking was not completed .
                                      The UPI reference id is[protected]
                                      I requested IOCL to refund the same but IOCL replied no pending transaction is available with them and asked me to take up the issue with service provider.
                                      Refund requested to be credited into my SB Account

                                      I am not able to contact Payumoney
                                      +1 photos
                                      Oct 12, 2021
                                      Complaint marked as Resolved 
                                      The company has refunded the amount to my bank account and intimated me.
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 27, 2021
                                      PayUMoney Customer Care's response
                                      Hi! Your transaction has been refunded. you will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).
                                      I received the refund. Thank you
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