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PayUMoney Complaints & Reviews

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Updated: Dec 24, 2025
Complaints 3775
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PayUMoney reviews & complaints page 41

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T
TAJINDER BHATIA
Sep 7, 2021
Resolved
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Resolved

Address: Trademeshop, Delhi

I have paid Rs 8988 to trademeshop for a food processor. The upi id was payumoney.[protected]@axisbank
Transaction id:[protected]th Aug)

I have also lodged a police complaint. Please resolve the issue.
+1 photos
Oct 9, 2021
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Sep 07, 2021
PayUMoney Customer Care's response
PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
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    R
    Raveech
    Sep 7, 2021
    Resolved
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    Resolved

    I paid to trademeindia.com using u r gateway and money transferred to mr. Yogendra Dubey . Request you to made him to refund and freeze the account ASAP.
    I furnish the details below
    Dear P. Sobha,

    Your transaction with Yogendra Dubey was successful

    Transaction ID: [protected]
    Merchant Website: https://www.trademeshop.com/
    Amount Paid: 33653.20
    Order Date:[protected]:23:34
    Customer Phone Number:[protected]

    For any information pertaining to the status of your order, please visit https://www.trademeshop.com/

    Thanks and Regards,
    PayU on behalf of Yogendra Dubey
    payu
    Oct 8, 2021
    Complaint marked as Resolved 
    PayUMoney customer support has been notified about the posted complaint.
    Verified Support
    Sep 07, 2021
    PayUMoney Customer Care's response
    PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
    The mentioned website is a fake one and request you to block the said account of mr. Dubey as he is doing fraudulent practices.
    Before I complain to RBI request you to take proper measures.
    Regards
    Ravee
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      V
      viann
      Sep 7, 2021
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      I have ordered JioFi Wireless Data Card from trademeshop on August 24th from trademeshop by paying Rs 691/- through Payu Transaction ID#[protected], they assured me that item will be delivered before 4th September, now their telephone and email are not reachable
      So I request you help me in this regard. Thanks
      PayUMoney customer support has been notified about the posted complaint.
      PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
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        S
        Shaymt
        Sep 7, 2021
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        Address: Tamilnadu

        I have been placed an order on august 8th 2021 on Instagram product and I paid through Google pay, after that money is debited but till now there is no response from PayUMoney merchant . I want complaint a file FRADULENTLY case ..
        PayUMoney customer support has been notified about the posted complaint.
        PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
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          R
          ravindrarakshith
          Sep 7, 2021
          Resolved
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          Resolved

          Address: Delhi

          Respected Sir, I purchased a Mini tiller from www.trademeshop.com website on 25 th aug 2021. the payment was done through google pay to payumoney.[protected]@axisbank from my bank of baroda account for 8, 487 rupees. But still the product not delivered. the upi transaction id is[protected]. I tried to contact through the mail id [protected]@trademeshop.com but its showing a failure notification. I request you to do the needful. Thank you.
          +2 photos
          Oct 8, 2021
          Complaint marked as Resolved 
          PayUMoney customer support has been notified about the posted complaint.
          Verified Support
          Sep 07, 2021
          PayUMoney Customer Care's response
          PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
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            M
            Mmahesh Murugesh
            Sep 7, 2021
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            Address: Chennai

            Dear Sir,
            To recharge Rs.2, 499/- for Sundirect Tamil Package against Our Smart Card/CDSN No.[protected] I have tried on 19.08.2021 through your E com website, after completed online procedure the result displayed as the transaction has failed, but the above amount was debited from my IOB Bank Account No.[protected] and also it has not been received by the Sundirect Account.so far . Still it has not been refunded to my Bank Account from your Ecom Account.
            Kindly clarify this transaction and do the needful to refund the same at the earliest.
            Note:- The copy of the transaction of the bank is enclosed herewith for your kind reference.

            Thanking you
            With Regards,
            M.Mahesh
            Mob No:-[protected]
            PayUMoney customer support has been notified about the posted complaint.
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              Z
              Zunaira1
              Sep 7, 2021
              Resolved
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              Resolved

              I've made an order from women's Carling site of amount 2340 rs and ther is transaction I'd of your account payu Pvt Ltd .
              I request you to kindly solve my problem.
              +1 photos
              Oct 10, 2021
              Complaint marked as Resolved 
              PayUMoney customer support has been notified about the posted complaint.
              Sep 07, 2021
              Updated by Zunaira1
              Hello,
              I'm Zunaira I've made an order from women's Carling site of amount 2340 rs and their is transaction I'd of your account payu Pvt Ltd .
              I request you to kindly solve my problem and refund my order amount 2340 rs or send me the details of receiver account.
              Thanks,
              Zunaira

              Verified Support
              Sep 09, 2021
              PayUMoney Customer Care's response
              As checked, you have tried multiple attempts to pay out of which Payu Id [protected] and [protected] stand successful and the amount has been remitted to the merchant. Please contact the merchant for any further assistance.

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                P
                Padmanabhan Cattamanchi
                Sep 7, 2021
                Resolved
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                Resolved

                Address: Delhi

                I ordered a HP PRINTER FROM TRADEMESHOP..COM Yogendra dubey on 26th August, payment made to trademeshop was diverted to Yogendra dubey big fraud with involvement of payu. WEBSITE FAKE PHONE NUMBER THE FRAUDSTER SHOULD BE ARRESTED PAYU MUST REFUND THE CUSTOMER'S
                Oct 10, 2021
                Complaint marked as Resolved 
                PayUMoney customer support has been notified about the posted complaint.
                Sep 07, 2021
                Updated by Padmanabhan Cattamanchi
                Amount should be refunded by payu
                Verified Support
                Sep 09, 2021
                PayUMoney Customer Care's response
                PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
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                  N
                  Naveenairavatha creation
                  Sep 7, 2021
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                  Website: 13922876381

                  I am pay ₹150 on free fire dimaonds but not received the dimaonds please transfer dimaonds on my Player ID number [protected] please top up I'm am poor man please as soon as possible
                  PayUMoney customer support has been notified about the posted complaint.
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                    G
                    Gautam Boss
                    Sep 7, 2021
                    Resolved
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                    Resolved

                    Address: Singapure
                    Website: Garena free fire

                    I am purchase the diamond of free fire but diamond is not add to my account so please refund the amount..
                    +1 photos
                    Oct 9, 2021
                    Complaint marked as Resolved 
                    PayUMoney customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 07, 2021
                    PayUMoney Customer Care's response
                    PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
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                      S
                      Sachin Vaze
                      Sep 7, 2021
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                      Okay I have ordered TP-Link AC750 Archer C20 Wireless Router. Subtotal : ₹ 1, 300.00. I got an sms that transaction no. [protected] for ₹1300 done for Yogendra Dubey was succeeded. I received an email saying that the order with order no. 1851 would be dispatched in 2-3 days.
                      But I have still not received it.
                      PayUMoney customer support has been notified about the posted complaint.
                      PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
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                        R
                        rajeshgat2008
                        Sep 7, 2021
                        Resolved
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                        Resolved

                        I ordered electric power sprayer 1100w worth Rs.5888 in trademeshop.com on 27/08/2021 via Payu transaction no.[protected].product is not yet delivered. Please refund the amount
                        +1 photos
                        Oct 9, 2021
                        Complaint marked as Resolved 
                        PayUMoney customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 07, 2021
                        PayUMoney Customer Care's response
                        PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
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                          R
                          Rohit Kr.n
                          from Lucknow, Uttar Pradesh
                          Sep 7, 2021
                          Resolved
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                          Resolved

                          Address: Gurugram

                          I made a purchase of Hitachi Air conditioner and paid Rs. 36, 541/- online via PayU to Yogendra Dubey on www.trademeshop.com, on 20th August- 2021. I got all the process mails and they confirmed me that it will be delivered on 4th Sept- 21. But all is gone, the Chawari Bazaar address in Delhi they provided is fake, there is no such office of trademeshop.com. This Yogendra Dubey is a fraud, I have filed a case in Cyber cell.
                          Oct 9, 2021
                          Complaint marked as Resolved 
                          PayUMoney customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 07, 2021
                          PayUMoney Customer Care's response
                          PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
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                            R
                            Rajakonamme
                            Sep 7, 2021
                            Resolved
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                            Resolved

                            Sir
                            I have ordered luminous solar panels from trademeshop on August 19th from trademeshop by paying rs 13540/- through Payu Transaction ID [protected], they assured me that item will be delivered before 4th August, now their telephone and email are not reachable
                            So I request you help me in this regard
                            Thanks
                            Sep 7, 2021
                            Complaint marked as Resolved 
                            Not resolved by payU,
                            PayUMoney customer support has been notified about the posted complaint.
                            PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
                            Rajakonamme's [Complaint's author] reply, Sep 7, 2021
                            So no hopes for refund from your side
                            Sceenshot attached

                            Trademeshop fraud - Comment #3890777 - Image #0
                            payu has provided a payment gateway to fraud merchants, without verifying the genuineness of merchant now they are simply backing down
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                              S
                              Sushanta Kumar
                              Sep 6, 2021
                              Resolved
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                              Resolved

                              Address: State- Odisha, dist- Balasore,pincode- 756044
                              Website: topupkaro.in

                              Link - topupkaro.in
                              Diamond top-up success but dimond not received
                              Please send me
                              Today night recharge 400 rupees but not received
                              +2 photos
                              Oct 9, 2021
                              Complaint marked as Resolved 
                              PayUMoney customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 07, 2021
                              PayUMoney Customer Care's response
                              PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
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                                V
                                vijay yadav 01
                                Sep 6, 2021
                                Resolved
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                                Resolved

                                Address: 3660 chawri bazar road hauz qazi old delhi,bazar sirkiwalan,hauz qazi,main road ,Delhi 110006
                                Website: www.trademeshop.com

                                I have made purchase a jiofi jmr541 price 990 and pay online on 24th august 2021 from www.trademeshop.com and I am not receive my order yet.The company website is not open and its email address is not found now.so please refund my money
                                Oct 9, 2021
                                Complaint marked as Resolved 
                                PayUMoney customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 07, 2021
                                PayUMoney Customer Care's response
                                PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
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                                  V
                                  vijay yadav 01
                                  Sep 6, 2021
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                                  Address: In delhi

                                  I am order a jiofi jmr541 from trademeshop.com and PAY online 990 RS on 24th August 2021. And I am not receive my order yet. So please refund my money.
                                  PayUMoney customer support has been notified about the posted complaint.
                                  PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
                                  vijay yadav 01's [Complaint's author] reply, Sep 8, 2021
                                  The merchant's website is not open and his email address is no longer valid.what should I do now
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                                    I
                                    Inspection Team
                                    from Delhi, Delhi
                                    Sep 6, 2021
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                                    Address: Address of 'trademeshop.com' mentioned in complaint details as seen in 'Contact Us' page of website.
                                    Website: https:\www.trademeshop.com

                                    Item purchased in trademeshop.com website.

                                    Amount-
                                    Rupees 15236.16

                                    My email registered with trademeshop.com account-
                                    [protected]@yahoo.com

                                    Phone number registered with trademeshop.com-
                                    [protected]

                                    Order placed on 20 August 2021 at 1:59pm time.

                                    Order ID/Order Number-
                                    1169

                                    Item-
                                    VOLTAS Airconditioner

                                    Customer Care number of trademeshop.com-
                                    [protected]

                                    Office address of trademeshop.com as mentioned in website-
                                    3660 Chawri Bazar Road Hauz Qazi Old Delhi, Bazar Sirkiwalan, Hauz Qazi, Main Road, Delhi 110006

                                    Order was never received. They shut down website and suspended customer care phone number on Saturday, 4 September 2021.

                                    Website-
                                    https:\www.trademeshop.com

                                    Debit card used for payment from IDFC First Bank (account number - [protected]).

                                    Debit Card Number used-
                                    [protected]

                                    Payment Gateway-
                                    PayUbiz (payu.in)

                                    PayUbiz (payu.in) transaction Number-
                                    [protected]

                                    Message received after payment from PauUbiz (payu.in)-
                                    Your transaction with Yogendra Dubey was successful
                                    Transaction ID: [protected]
                                    Merchant Website: https://www.trademeshop.com/
                                    Amount Paid: 15236.16
                                    Order Date:[protected]:59:21
                                    Customer Phone Number: [protected]

                                    I filed police complaint/FIR on-
                                    23 August 2021

                                    Police complaint/FIR Number-
                                    [protected]

                                    Order cancelled by me by contacting customer care number on 20 August 2021 (same day it was placed). But they did not send any confirmation. Then when police told them to refund money, they sent confirmation email for refund on 28 August 2021. They told that money will be credited back in my IDFC First Bank account which was used for payment. But refund has not been credited.

                                    Chargeback Form submitted and Fraudulent Investigation initiated with IDFC First Bank on 22 August 2021 but they have not been able to get money back.

                                    I saw in Google that the office address is showing name and phone number of one shop for which I have attached screenshot.

                                    Attached screenshots in this complaint.

                                    I want my money Rupees 15236.16 back.
                                    +17 photos
                                    PayUMoney customer support has been notified about the posted complaint.
                                    Sep 06, 2021
                                    Updated by Inspection Team
                                    IDFC First Bank has sent email to me stating-

                                    As per our reports, the transaction is claimed by Merchant Acquiring Bank with service request number [protected].
                                    Sep 06, 2021
                                    Updated by Inspection Team
                                    Website address-
                                    https://www.trademeshop.com
                                    Verified Support
                                    Sep 07, 2021
                                    PayUMoney Customer Care's response
                                    PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
                                    Sep 07, 2021
                                    Updated by Inspection Team
                                    Already contacted merchant website-
                                    https://www.trademeshop.com

                                    They have told that payment has been reversed/refunded to same payment method that was used for payment. I have already attached screenshot in complaint for reversal/refund.

                                    When I contacted them to know why refund has not been credited in my IDFC First Bank Account, their reply-

                                    "Reversal/refund was done from our end and amount is with payu.in (PayU) which was gateway between IDFC First Bank and trademeshop.com. You need to contact payu.in (PayU) if not credited yet. We have already sent email confirmation for reversal/refund on 28 August 2021."

                                    Sep 08, 2021
                                    Updated by Inspection Team
                                    When will I get my Rupees 15236.16 back in my IDFC First Bank account from gateway PayUMoney (to whom merchant has forward the amount of reversal/refund)?
                                    Sep 17, 2021
                                    Updated by Inspection Team
                                    PayUMoney (also known as payu.in and PayUbiz) has not credited refund in my IDFC First Bank account till now. 21 days have passed since the refund was processed.
                                    Oct 03, 2021
                                    Updated by Inspection Team
                                    PayUMoney (also known as payu.in and PayUbiz) has not credited refund in my IDFC First Bank account till now. 37 days have passed since the refund was processed.
                                    Dec 18, 2021
                                    Updated by Inspection Team
                                    I have not received my money back till now as on December 18, 2021.
                                    Verified Support
                                    Dec 20, 2021
                                    PayUMoney Customer Care's response
                                    Hi!

                                    Please note, no refund has been done from merchant. Since, you have raised the chargeback, please follow up with your bank for further assistance on the same.

                                    Regards,
                                    Team PayU
                                    Jan 15, 2022
                                    Updated by Inspection Team
                                    Refund received now.

                                    Thank You very much.
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                                      A
                                      Amin Chand05
                                      Sep 6, 2021
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                                      Hi,

                                      I have done the payment using Payumoney using google pay, and doesn't receive the services it was an fraud payment, now I want to refund the money regarding 400 that i did, as i have talked with google pay support and they said should be refund process by payumoney because payment successfully for payumoeny so please refund the payment, i have attached screen shot of transection below.
                                      +1 photos
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Sep 07, 2021
                                      Updated by Amin Chand05
                                      Hi,

                                      I am still waiting for an update.
                                      Verified Support
                                      Sep 07, 2021
                                      PayUMoney Customer Care's response
                                      Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.
                                      Sep 07, 2021
                                      Updated by Amin Chand05
                                      Provide me the information of the merchant so that I can contact with them.
                                      Sep 09, 2021
                                      Updated by Amin Chand05
                                      any update ?
                                      Sep 09, 2021
                                      Updated by Amin Chand05
                                      any update ?
                                      Sep 16, 2021
                                      Updated by Amin Chand05
                                      Please send the money back ?
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                                        A
                                        arvind085
                                        Sep 6, 2021
                                        Resolved
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                                        Resolved

                                        Website: asi.payumoney.com/#

                                        I have tried to ticket for visiting TAJ MAHAL on given ASI website using UPI payment for 5 Adults & 3 Children of Rs. 225. Payment was deducted but ticket not generated.
                                        Payment Date : 06.09.2021, 09:41 AM
                                        UPI transaction ID :[protected]
                                        Payment Done to : asimustsee.[protected]@icici
                                        Payment from : [protected]@okasix

                                        Kindly make refund of deducted amount.

                                        Thanking you.
                                        Regards
                                        Arvind kumar yadav
                                        +1 photos
                                        Oct 8, 2021
                                        Complaint marked as Resolved 
                                        PayUMoney customer support has been notified about the posted complaint.
                                        Verified Support
                                        Sep 07, 2021
                                        PayUMoney Customer Care's response
                                        Hi,

                                        Hi, as checked refund was successfully initiated on[protected] for PayU id [protected] and shall reflect in the source account within 3 to 5 working days. Hope this helps.
                                        I have tried to ticket for visiting TAJ MAHAL on given ASI website using UPI payment for 5 Adults for rupees 1251.59 . Payment was deducted but ticket not generated.
                                        Payment Date : 03.10.2021, 11:42 AM
                                        Upi number [protected]
                                        Name: Pulkit sachdeva
                                        account number: [protected]
                                        Ifsc: SBIN0003136

                                        Kindly make refund of deducted amount.

                                        Thanking you.
                                        Regards
                                        Pulkit sachdeva

                                        PayUMoney ASI ticket not generated but amount deducted - Comment #3905017 - Image #0
                                        PayUMoney ASI ticket not generated but amount deducted - Comment #3905017 - Image #1
                                        PayUMoney Customer Care's response, Oct 11, 2021
                                        Verified Support
                                        Hi,

                                        Please note that this is a successful transaction via PayU Id - 14053424685 at our end, the amount for the same has been remitted to the merchant.
                                        For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - PYUOL-21100311-519889 in order to get the status at their end.

                                        Regards,
                                        Team PayU
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