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PayUMoney Complaints & Reviews

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Updated: Jul 19, 2025
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PayUMoney reviews & complaints page 39

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J
Jelly pool
Sep 16, 2021
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Website: horizonnature.in

I purchased views on youtube via PayU and it said the transaction with Horizon Nature was successful. I purchased views worth of Rupees 1850 on 13/9/2021
PayUMoney customer support has been notified about the posted complaint.
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    U
    u785979
    from Mumbai, Maharashtra
    Sep 15, 2021
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    I have a payment on 14th Aug for Rs 9, 425 via CC using payu as gateway to Marol Acedemy

    but school is saying payment is still not received, neither i received the message or do i have transaction id
    CC company have only reference id which [protected]
    PayUMoney customer support has been notified about the posted complaint.
    Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you further with your query.
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      M
      Meenakshi P
      Sep 15, 2021
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      Address: UTHRADAM, KODUNTHIRAPULLY PO, ATHALOOR

      Upi trasaction id ..[protected] of rs.1251
      upi trasaction id ..[protected] of rs 1251
      upi trasaction id ..[protected] of rs 1251

      3 transactions were done to same account, but only one credited .. Rest of the two is neither credited nor returned
      date of transaction was 13/09/2021

      [protected]
      PayUMoney customer support has been notified about the posted complaint.
      additional informations ...

      Money debited from account but not credited at destination. - Comment #3893986 - Image #0
      Money debited from account but not credited at destination. - Comment #3893986 - Image #1
      Money debited from account but not credited at destination. - Comment #3893986 - Image #2
      additional informations

      Money debited from account but not credited at destination. - Comment #3893987 - Image #0
      Money debited from account but not credited at destination. - Comment #3893987 - Image #1
      Money debited from account but not credited at destination. - Comment #3893987 - Image #2
      Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you further with your query.
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        K
        kaushambi1985
        from Jaipur, Rajasthan
        Sep 15, 2021
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        Made online payment of rs.2000/- for IIFT EPGIDB course registration on IIFT website. After making payment next screen showing the message of cm90004-duplicate record message. At the same time money was debited and the payment status also not updated.
        The bank from which payment debited is union bank of india showing transaction id[protected]. Hence it is requested to refund my money of rs.2000/- as soon as possible.
        Debited account no.:- [protected]
        PayUMoney customer support has been notified about the posted complaint.
        Sep 15, 2021
        Updated by kaushambi1985
        please find the attached snapshot of the sms got for deduction of 2000 rs while submitting the fees for IIFT.

        PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
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          M
          Manpreet Singh Chaddha
          Sep 14, 2021
          Resolved
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          Resolved

          Address: 124A/621 block 11 govind, nagar kanpur
          Website: friendsfashion37

          I ordered a outfit for my baby boy I don't get any msg from friendsfashion37 on this website to know how my product is dispatched and it will be delivered I had face so many troubles in thz website there is no option for cancel order aur refunded money so therefore I directly go to payu money website to get my money refund bcz the amount will be deduct from this website plz solve my problem and get my money back
          +1 photos
          Sep 17, 2021
          Complaint marked as Resolved 
          I want to refund my money now and it will be 199 rupess only call my no and get my intiated money
          PayUMoney customer support has been notified about the posted complaint.
          Verified Support
          Sep 15, 2021
          PayUMoney Customer Care's response
          PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
          Verified Support
          Sep 15, 2021
          PayUMoney Customer Care's response
          Hi Manpreet,

          Feel free to directly contact the merchant on [protected]@gmail.com for any refund-related assistance.
          Sep 17, 2021
          Updated by Manpreet Singh Chaddha
          Refund my money now
          I ordered 6set of dresses for my kids but I did not get any delivery details yet my order I'd was A1109 don't get any msg from friendsfashion37 on this website to know how my product is dispatched and it will be delivered I had face so many troubles in thz website there is no option for cancel order aur refunded money so therefore I directly go to payu money website to get my money refund bcz the amount will be deduct from this website plz solve my problem and get my money back
          PayUMoney Customer Care's response, Oct 17, 2021
          Verified Support
          PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues. Stay Safe, PayU.
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            B
            Bajaja Llianse
            Sep 14, 2021
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            Address: 9028164455

            I continue contact in help center almost 48 hours done still no response from payumoney
            PayUMoney customer support has been notified about the posted complaint.
            Hi, please feel free to raise your concern through the below mentioned link. Hope this helps.
            https://help.payu.in/raise-ticket
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              K
              Khalid Fayaz
              Sep 14, 2021
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              Address: jawahar nagar

              Csc transaction got failure amount debited but not credited into my csc wallet kindly do the refund asap...
              PayUMoney customer support has been notified about the posted complaint.
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                T
                Taieb152
                from Vadodara, Gujarat
                Sep 14, 2021
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                Hii Sir/Mam

                I purchased Jio JMR541 Wireless Router from Trademeshop on[protected]of Rupees 990/_ and I have made a payment through Google pay, payment done to payu.in But still the product doesn't Delivered at my location. Afterwards I know that this is a Fraud Website so I have to cancel my order and want my money back.

                My payment Details:
                Transaction ID [protected]

                If I didn't get money then see what can I do😡😡😡 Don't take it easy my complain If this will not resolve then I will go to Cyber Cell n my Uncle is working over their he has gaven me idea to do complain over here. So plz do it fast n I have done through GPAY so return it back
                PayUMoney customer support has been notified about the posted complaint.
                PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
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                  S
                  S. L. Chaudhari
                  from Shirur, Maharashtra
                  Sep 14, 2021
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                  Pls refund my money
                  PayUMoney customer support has been notified about the posted complaint.
                  Hi,

                  We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                  • PayU, Merchant and Bank reference number.
                  • Scan copy of bank statement indicating the debit for the required transaction.
                  • Transaction date along with the amount.
                  • Email id or phone number used for processing the transaction.
                  • First 6 and last 4 digits of your card.
                  • UPI / VPA if any used

                  Regards,
                  Team PayU
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                    H
                    HarshGupta Ka Khazana
                    Sep 13, 2021
                    Resolved
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                    Resolved

                    I had purchased a topup in payu app but i didn't get diamond in my id
                    i want my money to be refunded
                    2500/-
                    +1 photos
                    Oct 26, 2021
                    Complaint marked as Resolved 
                    PayUMoney customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 14, 2021
                    PayUMoney Customer Care's response
                    Hi,

                    Please note that this is a successful transaction via PayU Id - [protected] at our end.
                    For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 7935097 in order to get the status at their end.

                    Regards,
                    Team PayU
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                      C
                      chandan-elen
                      from Delhi, Delhi
                      Sep 13, 2021
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                      It's been about ten days since we filed a complaint about Payumoney not working properly, and no one has bothered to react. We've been pursuing the helpdesk for a week, sharing every screenshot, and the expected TAT was September 10, 2021, yet the status remains in progress.

                      We lose money because the majority of our orders come in the first week of each month. In a nutshell, we are also losing consumers on a daily basis.
                      PayUMoney customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 14, 2021
                      PayUMoney Customer Care's response
                      Hi,

                      We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                      • PayU, Merchant and Bank reference number.
                      • Scan copy of bank statement indicating the debit for the required transaction.
                      • Transaction date along with the amount.
                      • Email id or phone number used for processing the transaction.
                      • First 6 and last 4 digits of your card.
                      • UPI / VPA if any used

                      Regards,
                      Team PayU
                      Sep 14, 2021
                      Updated by chandan-elen
                      We have posted our problem for the last 2 weeks but so far no resolution. The ticket number is YN[protected] for your reference. The expected date was Sep 10, 2021, but so far no one is bothered to revert.
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                        P
                        Prakash Madas
                        Sep 13, 2021
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                        Address: solapur

                        Pura Foroud hai kuch bi order mut karo

                        Orignal Amazon or flifkart hai

                        baki sab Bhogasss hai
                        PayUMoney customer support has been notified about the posted complaint.
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                          P
                          Prakash Madas
                          Sep 13, 2021
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                          Address: maharashtra Solapur.

                          Puma shoes Not Delevore
                          PayUMoney customer support has been notified about the posted complaint.
                          Payumoney is Dupliket Company hai
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                            R
                            Rajmadan
                            from Delhi, Delhi
                            Sep 12, 2021
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                            0n[protected] I remitted Rs.897.00 vide Txn.[protected] through my CREDIT CARD which was duly received bu PAYU team for BAJRANGI CREATION.But till date I have neither received my ORDER nor any information from the DEALER. As i did not get any response I request your goodself to look into the matter and get my problem solved. I shall be very thankful if you could solve my problem and help me to either get my product delivered or the amount remitted be refunded back to me.
                            With Regards
                            RAJ KUMAR MADAN
                            (M) [protected]
                            PayUMoney customer support has been notified about the posted complaint.
                            PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
                            I request PAYU TEAM to let me know the NAME AND COMPLETE ADDRESS(E-MAIL) of the the Suppliers to whom the Money stands remitted by PAYU TEAM and oblige

                            With Regards
                            RAJ MADAM
                            (M) [protected]
                            I once again request PAYU TEAM to let me know the NAME AND COMPLETE ADDRESS(E-MAIL) of the the Suppliers to whom the Money stands remitted by PAYU TEAM and oblige.

                            With Regards
                            RAJ MADAN
                            (M) [protected]
                            Txn I/D:[protected] dated;[protected]
                            Rajmadan's [Complaint's author] reply, Oct 29, 2021
                            Why the PAYU TEAM is reluctant to provide the complete detail of the supplier along with its E-Mail despite several requests. Please do the needful immediately as I have yet to receive my product
                            With Regards
                            RAJ MADAN
                            (M) 9911158697
                            Txn I/D:13922910974 dated;07-09-2021
                            PayUMoney Customer Care's response, Nov 12, 2021
                            Verified Support
                            Hi! Please note, PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback with your issuing bank against this transaction.
                            Please refer to my several complaints in regard to Txn. No. [protected] dated:[protected]. for Rs.897.00 As per your comments you have replied on[protected] but I am unable to receive/read the same. Please be specific and let me know the CLEAR REPLY in regard to the complaint wherein I requested you to let me know the complete address of the SUPPLIERS to whom the Money has been remitted .
                            With Regards
                            RAJ MADAN
                            (M) [protected]
                            Txn I/D:[protected] dated;[protected]
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                              A
                              Amol karad
                              Sep 11, 2021
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                              Dear Team,

                              I had paid PayUmoney a company of 10 thousand rupees They did not give me the service after the payment was completed but when I asked them for a refund, they did not even give me a refund.

                              Name - Amol karad
                              Email - amolkarad.[protected]@gmail.com
                              Contact- [protected]/[protected]
                              Delayed Payment - 10000

                              Payment details

                              Transaction ID:[protected]
                              Utr Number[protected]
                              Amount Paid: 10000.00
                              Order Date:[protected]:21:23
                              PayUMoney customer support has been notified about the posted complaint.
                              Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you further with your query.
                              Amol karad's [Complaint's author] reply, Sep 12, 2021
                              I was contacted but we did not proceed my refund request
                              Hi! You can send email on [protected]@payu.in
                              Amol karad's [Complaint's author] reply, Sep 13, 2021
                              [email protected] this is my email please send me your email id because your email id doesn't show that time
                              sir yeh Company Faltu or fraud hai
                              or company se call aayega or bi tum loot jaho ge sambalke
                              What happened you did not respond
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                                S
                                SRILATA GHOSH
                                Sep 11, 2021
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                                Respected Sir/Madam,
                                As IGNOU (Indira Gandhi National Open University) use your payment gateway for Online Exam Payment Fees, That's why I am writing this email for further confirmation from your side. Please give your valuable reply after doing investigation & when you are fully confirmed. Your reply may be used as a proof when I will ask for Refund from either your client or my Bank.
                                28th September 2019 at 01:00 A.M I received a confirmation message from PayU Payments Private Limited that my transition towards Term end examination of June 2019 form fillup payment is successfully completed.
                                When I tried to pay that amount 450/- inr for the first time... after putting OTP on the payment page it was redirected to a white blank page & a message was poped up - "Session Timeout". Then I tried to execute for the second time & it was successful. My money was deducted for that previous failed transaction too...

                                PayU ID
                                Bank Ref NoActionAmount
                                Requested TimeSuccess TimeBank ARN
                                [protected]IGAFTGXAO0capture450.00
                                [protected]:07:[protected]:07:06

                                PayU IDBank Ref NoActionAmount
                                Requested TimeSuccess TimeBank ARN
                                [protected]IGAFTGWTA5capture450.00
                                [protected]:00:[protected]:00:51
                                According to your client IGNOU (Indira Gandhi National Open University) initially they confirmed that they received two payments but after that they started telling me, there is no excess payment received...

                                First they told me that they received payment Four Times which was not anyway true...In next reply They Told me that they received payment Twice - Which was CorrectAfter that till date they denied again & again, That they received any extra Exam Fees

                                Here are two possibilities, Either IGNOU will refund me the excess amount if it was successfully passed through your payment gateway or PayuMoney will release the failed transaction amount towards my bank.

                                I am requesting you to communicate with your client IGNOU to know whether they received two payments or not through your gateway or it may be stuck in your system unknowingly. Right now it's not the matter of 430/-inr Amount. I really want to know where it lost in the era of online banking which is almost impossible. If there is a flaw or corruption in the system then it's a matter of concern for me & I am exploring legal action. So to arrange the case first we need confirmation from all sides then I can make a decision on how to deal with it...
                                +5 photos
                                PayUMoney customer support has been notified about the posted complaint.
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                                  S
                                  Sujit Kumar Majumdar
                                  from KOLKATA, West Bengal
                                  Sep 11, 2021
                                  Resolved
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                                  Resolved

                                  Address: Kolkata-700094

                                  I sent Rs.3768.00 to https://www.rechargedishtv.in/ for paying my annual subscription for renewing my Dish TV account using my credit card through payU portal. This transaction has been confirmed by my credit card service provider, but no acknowledgement from rechargedishtv or, payU. No trans Id given.
                                  Two complaint tickets raised with payU help (Tkt Id.: FF[protected], dt. 10.09.21 and YV[protected], dt. 11.09.21). So far no solution.
                                  Pl. help to get back my money (Rs.3768) transacted to payU.
                                  Oct 15, 2021
                                  Complaint marked as Resolved 
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Sep 12, 2021
                                  Updated by Sujit Kumar Majumdar
                                  No resolution till date
                                  Verified Support
                                  Sep 14, 2021
                                  PayUMoney Customer Care's response
                                  Hi Sujit,

                                  We would request you to contact the merchant directly for a refund amount-related issues. PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues.

                                  Regards,
                                  Team PayU
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                                    M
                                    mayankanand1020
                                    Sep 11, 2021
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                                    There was a website named trademeshop.com on which I order a JIO dongle by paying 1500 rupees. Transaction was processed by PayUMoney. Later that website vanished their phone number email ID anything is not working. Why PayUMoney processes the transaction to a fraudulent website.

                                    I paid via UPI on 30th August and transaction ID is[protected] and it transacted into an Axis Bank Account.

                                    I need refund of this money.
                                    PayUMoney customer support has been notified about the posted complaint.
                                    Hi,

                                    We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                                    • PayU, Merchant and Bank reference number.
                                    • Scan copy of bank statement indicating the debit for the required transaction.
                                    • Transaction date along with the amount.
                                    • Email id or phone number used for processing the transaction.
                                    • First 6 and last 4 digits of your card.
                                    • UPI / VPA if any used

                                    Regards,
                                    Team PayU
                                    Hi,

                                    We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                                    • PayU, Merchant and Bank reference number.
                                    • Scan copy of bank statement indicating the debit for the required transaction.
                                    • Transaction date along with the amount.
                                    • Email id or phone number used for processing the transaction.
                                    • First 6 and last 4 digits of your card.
                                    • UPI / VPA if any used

                                    Regards,
                                    Team PayU
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                                      R
                                      ramesg85
                                      from Bengaluru, Karnataka
                                      Sep 10, 2021
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                                      Address: Basava kirupa APPRATMEnt

                                      I have order to one of kids material through PayU money, but till now not receive
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Please provide to courier partner number or docket tracking number
                                      Hi,

                                      We deeply regret the inconvenience, However, please be informed that PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. Please contact your bank to raise a chargeback against your transaction/s if the concerned merchant is not providing the services/refund.

                                      Regards,
                                      Team PayU
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                                        J
                                        Jasveer Kaur insan
                                        Sep 10, 2021
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                                        1195rs amount detected from my google pay account for shipping of baby clothes but order not place and payment cut
                                        PayUMoney customer support has been notified about the posted complaint.
                                        Hi,

                                        We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                                        • PayU, Merchant and Bank reference number.
                                        • Scan copy of bank statement indicating the debit for the required transaction.
                                        • Transaction date along with the amount.
                                        • Email id or phone number used for processing the transaction.
                                        • First 6 and last 4 digits of your card.
                                        • UPI / VPA if any used

                                        Regards,
                                        Team PayU
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