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PayUMoney Complaints & Reviews

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Updated: Jul 19, 2025
Complaints 3759
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2133
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PayUMoney reviews & complaints page 38

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K
karupps55
from Chennai, Tamil Nadu
Sep 23, 2021
Resolved
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I was trying to book refill for IOCL on 11.9.21 at 18.10 hours and was directed to pay Rs.900.5 and I used Google pay to make the payment and the amount has been debited from my State Bank of India SB account but the booking was not completed .
The UPI reference id is[protected]
I requested IOCL to refund the same but IOCL replied no pending transaction is available with them and asked me to take up the issue with service provider.
I request the refund is to be given to my bank account
+1 photos
Dec 2, 2021
Complaint marked as Resolved 
I could not contact payumoney so I used this forum to raise the complaint. Initially there was no reply. Nearly after 45 days I have raised the issue and the refund has been effected within a few hours. I'm really happy to the forum. Thanks a ton
PayUMoney customer support has been notified about the posted complaint.
Oct 12, 2021
Updated by karupps55
No information about this complaint. Payumoney shall be reminded
Dec 02, 2021
Updated by karupps55
Request to follow up with payumoney as no action has been taken
Verified Support
Dec 02, 2021
PayUMoney Customer Care's response
Hi!

This transaction has been refunded. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team PayU
Dec 02, 2021
Updated by karupps55
The refund has been received. Thank you for the support
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    N
    Njaywant
    Sep 23, 2021
    Resolved
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    Resolved

    Rs. 3299 transaction done but no delivery of product till date. Ritzbuy.in site seems fake. Need to cancel the transaction. The transaction no is [protected]
    +1 photos
    Oct 26, 2021
    Complaint marked as Resolved 
    PayUMoney customer support has been notified about the posted complaint.
    Verified Support
    Sep 25, 2021
    PayUMoney Customer Care's response
    Hi!

    As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on siddh.[protected]@gmail.com for further assistance with your query.

    Regards,
    Team PayU
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      P
      plavan patar
      from Bhubaneswar, Odisha
      Sep 23, 2021
      Resolved
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      Resolved

      Hello sir my account is on risk hold asking for invoice which i have already provided ways back .. issue started on 8 july when they ask me for invoice detail which i provided then .. but after that they ask for invoice and delivery detail the courier, which is not possible for as we run webhosting company as as many otehr company do as well the like resellerclub they also use it ..

      But they don't understand it and ask again for same detail ..and or hold this money for 210 days which a another problem .. i sk they team to solve this issue other issue refund for this amount to customer acount directly or do satelment .. but nothing is happening till now its been now 3 month they and stop replying to my ticker reply ...

      https://i.ibb.co/HTQdwzG/Screen-Shot[protected]at[protected]AM.png

      see sceenshot ..

      this lastes reply https://i.ibb.co/SJq92jy/Screen-Shot[protected]at[protected]AM.png

      that they have send to concern team and they will reply but see its almost 3 month days not no reply ..and not giving refund to my client account as well

      they have now quiet bad customer support team ..

      also company phone number not working, my key account manger detail changed but not detail send to me .. how can i find solution .. please this urgent issue

      TICKET NUMBER --PY[protected]
      merchant id - 4959384
      company email id registered - [protected]@365ezone.com
      personal email id - [protected]@gmail.com

      please do solution any one for payumoney please or payu ...

      if no then i thin i ahve to go for legal iisuue now this now high time
      Nov 3, 2021
      Complaint marked as Resolved 
      PayUMoney customer support has been notified about the posted complaint.
      Verified Support
      Oct 01, 2021
      PayUMoney Customer Care's response
      Hi! Please note, transactions are refunded and same will reflect in source account within 5-7 working days (except Saturday, Sunday and bank holidays).
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        A
        Alok Kumar8090
        Sep 22, 2021
        Resolved
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        Resolved

        Address: 498 harmilap nagar phase 2 panchkula haryana

        Maine 800 ka top up kiya hai aur Abhi tak diamond receive nahi hua
        +1 photos
        Nov 6, 2021
        Complaint marked as Resolved 
        PayUMoney customer support has been notified about the posted complaint.
        Sep 22, 2021
        Updated by Alok Kumar8090
        Please help me

        Verified Support
        Sep 24, 2021
        PayUMoney Customer Care's response
        Hi! Apologies for the inconvenience. As checked, this is a successful transaction via PayU Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query. Regards, Team PayU
        Mere id par diamond nahi aaya abhi tak aap bol rahe h delivery of the product is not successful please help me

        Free fire diamond top-up but diamond not received - Comment #3898224 - Image #0
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          K
          Kamal Thiyagu
          Sep 22, 2021
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          At INB/[protected]/PAYU.IN/. This is transaction details.
          PayUMoney customer support has been notified about the posted complaint.
          Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you further with your query.
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            F
            Fan@32
            Sep 22, 2021
            Resolved
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            Resolved

            Address: Hyderabad
            Website: Bet11 application

            When I have applying for refund ticket was not raised please check that problem

            I have purchased some services from an app and i have been cheated, i was not given the servises assured by the app.i want to claim for refund i am just attatching the payment details please look into the matter
            So please help me

            That merchant used payu gate way please help me
            +1 photos
            Oct 23, 2021
            Complaint marked as Resolved 
            PayUMoney customer support has been notified about the posted complaint.
            Verified Support
            Sep 22, 2021
            PayUMoney Customer Care's response
            Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
            Ticket not raiseing that was the problem so I will keep here

            Number:[protected]
            Gmail: [protected]@gmail.com

            A fraud happened with me I want to apply refund - Comment #3897200 - Image #0
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              R
              Rammi@306
              Sep 21, 2021
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              Iam also a victim who got affected by this trademeshop.com, the minute amount got debited from my account instead of getting message from my bank side I got message through payuMoney so try to fetch his details and make resolve
              PayUMoney customer support has been notified about the posted complaint.
              Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
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                R
                rumela mahindar
                Sep 21, 2021
                Resolved
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                Resolved

                Dear Customer, INR 517.28 debited from A/c no. XX2386 on[protected]:22:50 IST at UPI/P2M/[protected]/Payu Paym/HDFC BANK.

                Amount debited, no confirmation received
                Oct 23, 2021
                Complaint marked as Resolved 
                PayUMoney customer support has been notified about the posted complaint.
                Verified Support
                Sep 22, 2021
                PayUMoney Customer Care's response
                Hi!

                As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

                Regards,
                Team PayU
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                  K
                  Kapil Gusain Aaryan
                  Sep 20, 2021
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                  Address: Facebook

                  ICICI Bank Acct XXX668 debited for INR 299.00 on 19-Sep-21 & Payu Payments Pvt Ltd credited.UPI:[protected].Call 18002662 for dispute or SMS BLOCK 668 to [protected].

                  And item not received.
                  PayUMoney customer support has been notified about the posted complaint.
                  Will the team respond?? Doubt, just looting money
                  Hi Kapil,

                  PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
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                    V
                    vipul boghara
                    Sep 19, 2021
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                    Address: Amroli aurat
                    Website: [email protected]

                    7day delivery .but not delivered to me
                    +1 photos
                    PayUMoney customer support has been notified about the posted complaint.
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                      V
                      Vishal12 Sharma
                      from Udhampur, Jammu and Kashmir
                      Sep 18, 2021
                      Resolved
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                      Resolved

                      Address: Jammu (udhampur)
                      Website: Pay U Free fire diamond top up

                      Transaction No. [protected] for Rs 400.00 done for Free Fire TopUp has succeeded from payu team
                      +1 photos
                      Oct 21, 2021
                      Complaint marked as Resolved 
                      PayUMoney customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 20, 2021
                      PayUMoney Customer Care's response
                      Hi,

                      Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
                      For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 8212852 in order to get the status at their end.

                      Regards,
                      Team PayU
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                        T
                        Tejaswini Siddaraj
                        Sep 18, 2021
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                        Please take action on this Fraud and their team members who has involved in.They are cheating by Keeping fraud website www.trademeshop.com

                        Help me get this amount back.
                        +1 photos
                        PayUMoney customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 19, 2021
                        PayUMoney Customer Care's response
                        Hi! As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.
                        Sep 19, 2021
                        Updated by Tejaswini Siddaraj
                        If the merchant has blocked his number means how do we contact them.You guys have to take care since it is via payu
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                          T
                          Tuts For Help
                          Sep 17, 2021
                          Resolved
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                          Resolved

                          Payment currently on hold previous around 3 months
                          +1 photos
                          Oct 21, 2021
                          Complaint marked as Resolved 
                          PayUMoney customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 20, 2021
                          PayUMoney Customer Care's response
                          Hi,

                          Please share your merchant ID or registered email ID so that we can assist you.

                          Regards,
                          Team PayU
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                            G
                            gurubillivenkat27
                            from Rajahmundry, Andhra Pradesh
                            Sep 17, 2021
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                            Address: Andhra Pradesh, Guntur

                            Hi pay u team, on September 2, 2021, I have made two transactions to pay water tax payment using ICICI credit card on behalf of Government of Andhra Pradesh.

                            Merchant details

                            Mobile : [protected]
                            Email : mail.[protected]@email.com

                            Transaction amount : 2160(original amount)+ 21.88(tax) -2181.88
                            Transaction amount : 2160(original amount)+ 21.88(tax) -2181.88

                            Transaction date : 02-SEP-2021

                            I don't have transaction ID, because for failed transactions, the transaction ID not generated, please help me with the issue and refund my amount back as soon as possible.
                            +2 photos
                            PayUMoney customer support has been notified about the posted complaint.
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                              R
                              ramesh revoju
                              Sep 17, 2021
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                              Sir I have paid amount of Rs.199/- through payUmoney trasaction ID [protected] against order no 1041 in friendsfashion37 on 13.09.2021. But til date the merchant didn't given any update regarding dispatch of ordered items. It seems it's a fake or fraud website. Kindly arrange to refund the amount.My contact number [protected]
                              +3 photos
                              PayUMoney customer support has been notified about the posted complaint.
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                                M
                                manish.thakur501
                                Sep 17, 2021
                                Resolved
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                                Resolved

                                Refund not received of Failed transaction

                                Sir,
                                I have made a transaction on 5th September 2021 for flight booking from Delhi to Ranchi, but the transaction was failed and amount has been debited. Also I have received a mail for refund the amount but still I have not received the amount, I have paid the amount of Rs. 2608 by credit card and Rs. 1103 by RBL Credit Card reward point. I have made the transaction from RBL Credit Card Reward Point website.
                                Also i have contacted...
                                +3 photos
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                                T
                                Timong
                                from Tinsukia, Assam
                                Sep 17, 2021
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                                Address: Jamshedpur
                                Website: Online store

                                I didn't get any uc i have purchased 399rs so if not then please refund my money
                                PayUMoney customer support has been notified about the posted complaint.
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                                  H
                                  Hemanth Vuppalapati
                                  Sep 17, 2021
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                                  Website: aprtacitizen.epragathi.org

                                  Hi Sir/Madam Yesterday 16 sep 2021 amount debited from my SBI bank. For DL (AP driving licence). Transaction failed but amount debited. I paid through my phonepay to payu QR code.

                                  THIS IS MESSAGE FROM BANK.

                                  Rs1260.0 [protected]@SBI UPI frm A/cX7067 on 16Sep21 RefNo[protected].

                                  I want that PAYMENT SUCCESSFUL (or) REFUND.

                                  Regards,
                                  Hemanth.
                                  +1 photos
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Sep 17, 2021
                                  Updated by Hemanth Vuppalapati
                                  This is the Licence website payment failed image.

                                  Verified Support
                                  Sep 17, 2021
                                  PayUMoney Customer Care's response
                                  Hi,

                                  Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
                                  For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

                                  Regards,
                                  Team PayU
                                  Sep 20, 2021
                                  Updated by Hemanth Vuppalapati
                                  Thank You PayUMoney Customer Care my issue is resolved.
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                                    D
                                    devraj sumann
                                    from MUNGER, Bihar
                                    Sep 16, 2021
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                                    Address: KASIM BAZAR MUNGER

                                    I Purchase 4438rupees by payu. But this amount have not recieved by merchant.
                                    PayUMoney customer support has been notified about the posted complaint.
                                    Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you further with your query.
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                                      D
                                      divyangas
                                      Sep 16, 2021
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                                      I received a mail from below email ID:
                                      PAYU MONEY
                                      It has asked me to deposit Rs. 1200/- towards cancellation charges to process refund of a fraudulent transaction happened 3 years ago. They have provided bank details also.

                                      I want to know whether the email domain is genuine and should I deposit the amount in given bank account?

                                      Below is the exact text and bank account details that I received.

                                      PAYU MONEY
                                      Sep 3, 2021, 10:46 AM (13 days ago)
                                      to me

                                      Dear customer,

                                      you are informed that this email is related to the transaction done by you in Jobish company which is a fraud transaction, so this money is being returned to you by Pay U Money payment gateway, for which you have to be determined by the government. Service cancellation GST amount will have to be deposited and then your money will be refunded in the same account, the details of the transaction done by you please check and inform us your money will be credited in your account at the same time, Please give us the transaction number after depositing the amount, after that your file will be processed, for this refund you will have to deposit the GST fee of INR 1200 /- Please inform us by email after the process is completed.

                                      PayUmoney Refund Team

                                      Address: No 51, Institutional Area, Sector 32, Gurugram, Haryana 122002

                                      Please find out the bank details:-
                                      A/C Number[protected]
                                      IFSC CODE - IPOS0000001
                                      NAME payumoney
                                      BANK NAME - IPPB
                                      +1 photos
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Sep 16, 2021
                                      Updated by divyangas
                                      PAYU MONEY <[protected]@refundpayumoney.com> is the full email ID. Domain of @refundpayumoney.com seems suspicious.
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