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PayUMoney Complaints & Reviews

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Updated: Jan 27, 2026
Complaints 3777
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2133
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PayUMoney reviews & complaints page 38

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S
sambhaji borge
Sep 24, 2021
Resolved
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Resolved

Address: New Delhi
Website: My is refundable

Order id [protected]
Date-11 September 2021
Massage : collect request for PAYU
Sir mere phon pe se aapko 600 Rs send kiya but mere I'd me abhi tak nhi aaya
Oct 26, 2021
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Sep 24, 2021
Updated by sambhaji borge
Mera paisa mere account me wapis kro please
Verified Support
Sep 25, 2021
PayUMoney Customer Care's response
Hi!

As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant https://xsilica.com/ For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly for further assistance with your query.

Regards,
Team PayU
sir I done LLR renewal payment but amount was deducted and showing status of payment failed. can I get refund.
PayUMoney Customer Care's response, Oct 29, 2021
Verified Support
Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
Please refund my money🥺
PayUMoney Customer Care's response, Nov 7, 2021
Verified Support
Hi! As checked, this is a successful transaction via PayU Id - 14210684468 at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [email protected] to get the status at their end.
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    A
    A_mi_T
    Sep 24, 2021
    Resolved
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    Resolved

    Address: West Vinod Nagar Delhi

    Mene apna water bill delhi jal board se union bank ke option se bhara tha jisme union bank ne payUmoney se krwaya hai mene apni payment UPI se kri hai paytm se (Your payment(Id[protected] of Rs 1083.69 for Delhi Behera is successful.) Paise ja chuke hain mere account se pr bill jama nhi hua hai bill no. Hai (k-[protected])
    ( Please return my money )
    Oct 26, 2021
    Complaint marked as Resolved 
    PayUMoney customer support has been notified about the posted complaint.
    Verified Support
    Sep 25, 2021
    PayUMoney Customer Care's response
    Hi!

    As checked, this is a successful transaction via payment Id[protected]PayU id [protected]) at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

    Regards,
    Team PayU
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      K
      karupps55
      from Chennai, Tamil Nadu
      Sep 23, 2021
      Resolved
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      Resolved

      I was trying to book refill for IOCL on 12.9.21 at 12.35 hours and was directed to pay Rs.900.5 and I used Amazon pay to make the payment and the amount has been debited from my IOB SB account but the booking was not completed .
      The UPI reference id is[protected]
      I requested IOCL to refund the same but IOCL replied no pending transaction is available with them and asked me to take up the issue with service provider.
      Refund requested to be credited into my SB Account

      I am not able to contact Payumoney
      Oct 12, 2021
      Complaint marked as Resolved 
      The company has refunded the amount to my bank account and intimated me.
      PayUMoney customer support has been notified about the posted complaint.
      Verified Support
      Sep 27, 2021
      PayUMoney Customer Care's response
      Hi! Your transaction has been refunded. you will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).
      I received the refund. Thank you
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        K
        karupps55
        from Chennai, Tamil Nadu
        Sep 23, 2021
        Resolved
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        Resolved

        I was trying to book refill for IOCL on 11.9.21 at 18.10 hours and was directed to pay Rs.900.5 and I used Google pay to make the payment and the amount has been debited from my State Bank of India SB account but the booking was not completed .
        The UPI reference id is[protected]
        I requested IOCL to refund the same but IOCL replied no pending transaction is available with them and asked me to take up the issue with service provider.
        I request the refund is to be given to my bank account
        Dec 2, 2021
        Complaint marked as Resolved 
        I could not contact payumoney so I used this forum to raise the complaint. Initially there was no reply. Nearly after 45 days I have raised the issue and the refund has been effected within a few hours. I'm really happy to the forum. Thanks a ton
        PayUMoney customer support has been notified about the posted complaint.
        Oct 12, 2021
        Updated by karupps55
        No information about this complaint. Payumoney shall be reminded
        Dec 02, 2021
        Updated by karupps55
        Request to follow up with payumoney as no action has been taken
        Verified Support
        Dec 02, 2021
        PayUMoney Customer Care's response
        Hi!

        This transaction has been refunded. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

        Regards,
        Team PayU
        Dec 02, 2021
        Updated by karupps55
        The refund has been received. Thank you for the support
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          N
          Njaywant
          Sep 23, 2021
          Resolved
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          Resolved

          Rs. 3299 transaction done but no delivery of product till date. Ritzbuy.in site seems fake. Need to cancel the transaction. The transaction no is [protected]
          Oct 26, 2021
          Complaint marked as Resolved 
          PayUMoney customer support has been notified about the posted complaint.
          Verified Support
          Sep 25, 2021
          PayUMoney Customer Care's response
          Hi!

          As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on siddh.[protected]@gmail.com for further assistance with your query.

          Regards,
          Team PayU
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            P
            plavan patar
            from Bhubaneswar, Odisha
            Sep 23, 2021
            Resolved
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            Resolved

            Hello sir my account is on risk hold asking for invoice which i have already provided ways back .. issue started on 8 july when they ask me for invoice detail which i provided then .. but after that they ask for invoice and delivery detail the courier, which is not possible for as we run webhosting company as as many otehr company do as well the like resellerclub they also use it ..

            But they don't understand it and ask again for same detail ..and or hold this money for 210 days which a another problem .. i sk they team to solve this issue other issue refund for this amount to customer acount directly or do satelment .. but nothing is happening till now its been now 3 month they and stop replying to my ticker reply ...

            https://i.ibb.co/HTQdwzG/Screen-Shot[protected]at[protected]AM.png

            see sceenshot ..

            this lastes reply https://i.ibb.co/SJq92jy/Screen-Shot[protected]at[protected]AM.png

            that they have send to concern team and they will reply but see its almost 3 month days not no reply ..and not giving refund to my client account as well

            they have now quiet bad customer support team ..

            also company phone number not working, my key account manger detail changed but not detail send to me .. how can i find solution .. please this urgent issue

            TICKET NUMBER --PY[protected]
            merchant id - 4959384
            company email id registered - [protected]@365ezone.com
            personal email id - [protected]@gmail.com

            please do solution any one for payumoney please or payu ...

            if no then i thin i ahve to go for legal iisuue now this now high time
            Nov 3, 2021
            Complaint marked as Resolved 
            PayUMoney customer support has been notified about the posted complaint.
            Verified Support
            Oct 01, 2021
            PayUMoney Customer Care's response
            Hi! Please note, transactions are refunded and same will reflect in source account within 5-7 working days (except Saturday, Sunday and bank holidays).
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              A
              Alok Kumar8090
              Sep 22, 2021
              Resolved
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              Resolved

              Address: 498 harmilap nagar phase 2 panchkula haryana

              Maine 800 ka top up kiya hai aur Abhi tak diamond receive nahi hua
              Nov 6, 2021
              Complaint marked as Resolved 
              PayUMoney customer support has been notified about the posted complaint.
              Sep 22, 2021
              Updated by Alok Kumar8090
              Please help me

              Verified Support
              Sep 24, 2021
              PayUMoney Customer Care's response
              Hi! Apologies for the inconvenience. As checked, this is a successful transaction via PayU Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query. Regards, Team PayU
              Mere id par diamond nahi aaya abhi tak aap bol rahe h delivery of the product is not successful please help me
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                K
                Kamal Thiyagu
                Sep 22, 2021
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                At INB/[protected]/PAYU.IN/. This is transaction details.
                PayUMoney customer support has been notified about the posted complaint.
                Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you further with your query.
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                  F
                  Fan@32
                  Sep 22, 2021
                  Resolved
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                  Resolved

                  Address: Hyderabad
                  Website: Bet11 application

                  When I have applying for refund ticket was not raised please check that problem

                  I have purchased some services from an app and i have been cheated, i was not given the servises assured by the app.i want to claim for refund i am just attatching the payment details please look into the matter
                  So please help me

                  That merchant used payu gate way please help me
                  Oct 23, 2021
                  Complaint marked as Resolved 
                  PayUMoney customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 22, 2021
                  PayUMoney Customer Care's response
                  Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
                  Ticket not raiseing that was the problem so I will keep here

                  Number:[protected]
                  Gmail: [protected]@gmail.com
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                    R
                    Rammi@306
                    Sep 21, 2021
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                    Iam also a victim who got affected by this trademeshop.com, the minute amount got debited from my account instead of getting message from my bank side I got message through payuMoney so try to fetch his details and make resolve
                    PayUMoney customer support has been notified about the posted complaint.
                    Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
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                      R
                      rumela mahindar
                      Sep 21, 2021
                      Resolved
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                      Resolved

                      Dear Customer, INR 517.28 debited from A/c no. XX2386 on[protected]:22:50 IST at UPI/P2M/[protected]/Payu Paym/HDFC BANK.

                      Amount debited, no confirmation received
                      Oct 23, 2021
                      Complaint marked as Resolved 
                      PayUMoney customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 22, 2021
                      PayUMoney Customer Care's response
                      Hi!

                      As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

                      Regards,
                      Team PayU
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                        K
                        Kapil Gusain Aaryan
                        Sep 20, 2021
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                        Address: Facebook

                        ICICI Bank Acct XXX668 debited for INR 299.00 on 19-Sep-21 & Payu Payments Pvt Ltd credited.UPI:[protected].Call 18002662 for dispute or SMS BLOCK 668 to [protected].

                        And item not received.
                        PayUMoney customer support has been notified about the posted complaint.
                        Will the team respond?? Doubt, just looting money
                        Hi Kapil,

                        PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
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                          V
                          vipul boghara
                          Sep 19, 2021
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                          Address: Amroli aurat
                          Website: [email protected]

                          7day delivery .but not delivered to me
                          PayUMoney customer support has been notified about the posted complaint.
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                            V
                            Vishal12 Sharma
                            from Udhampur, Jammu and Kashmir
                            Sep 18, 2021
                            Resolved
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                            Resolved

                            Address: Jammu (udhampur)
                            Website: Pay U Free fire diamond top up

                            Transaction No. [protected] for Rs 400.00 done for Free Fire TopUp has succeeded from payu team
                            Oct 21, 2021
                            Complaint marked as Resolved 
                            PayUMoney customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 20, 2021
                            PayUMoney Customer Care's response
                            Hi,

                            Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
                            For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 8212852 in order to get the status at their end.

                            Regards,
                            Team PayU
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                              T
                              Tejaswini Siddaraj
                              Sep 18, 2021
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                              Please take action on this Fraud and their team members who has involved in.They are cheating by Keeping fraud website www.trademeshop.com

                              Help me get this amount back.
                              PayUMoney customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 19, 2021
                              PayUMoney Customer Care's response
                              Hi! As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.
                              Sep 19, 2021
                              Updated by Tejaswini Siddaraj
                              If the merchant has blocked his number means how do we contact them.You guys have to take care since it is via payu
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                                T
                                Tuts For Help
                                Sep 17, 2021
                                Resolved
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                                Resolved

                                Payment currently on hold previous around 3 months
                                Oct 21, 2021
                                Complaint marked as Resolved 
                                PayUMoney customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 20, 2021
                                PayUMoney Customer Care's response
                                Hi,

                                Please share your merchant ID or registered email ID so that we can assist you.

                                Regards,
                                Team PayU
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                                  gurubillivenkat27
                                  from Rajahmundry, Andhra Pradesh
                                  Sep 17, 2021
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                                  Address: Andhra Pradesh, Guntur

                                  Hi pay u team, on September 2, 2021, I have made two transactions to pay water tax payment using ICICI credit card on behalf of Government of Andhra Pradesh.

                                  Merchant details

                                  Mobile : [protected]
                                  Email : mail.[protected]@email.com

                                  Transaction amount : 2160(original amount)+ 21.88(tax) -2181.88
                                  Transaction amount : 2160(original amount)+ 21.88(tax) -2181.88

                                  Transaction date : 02-SEP-2021

                                  I don't have transaction ID, because for failed transactions, the transaction ID not generated, please help me with the issue and refund my amount back as soon as possible.
                                  PayUMoney customer support has been notified about the posted complaint.
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                                    R
                                    ramesh revoju
                                    Sep 17, 2021
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                                    Sir I have paid amount of Rs.199/- through payUmoney trasaction ID [protected] against order no 1041 in friendsfashion37 on 13.09.2021. But til date the merchant didn't given any update regarding dispatch of ordered items. It seems it's a fake or fraud website. Kindly arrange to refund the amount.My contact number [protected]
                                    PayUMoney customer support has been notified about the posted complaint.
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                                      M
                                      manish.thakur501
                                      Sep 17, 2021
                                      Resolved
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                                      Resolved

                                      Refund not received of Failed transaction

                                      Sir,
                                      I have made a transaction on 5th September 2021 for flight booking from Delhi to Ranchi, but the transaction was failed and amount has been debited. Also I have received a mail for refund the amount but still I have not received the amount, I have paid the amount of Rs. 2608 by credit card and Rs. 1103 by RBL Credit Card reward point. I have made the transaction from RBL Credit Card Reward Point website.
                                      Also i have contacted...
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                                      Timong
                                      from Tinsukia, Assam
                                      Sep 17, 2021
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                                      Address: Jamshedpur
                                      Website: Online store

                                      I didn't get any uc i have purchased 399rs so if not then please refund my money
                                      PayUMoney customer support has been notified about the posted complaint.
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