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PayUMoney Complaints & Reviews

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Updated: Jan 27, 2026
Complaints 3777
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2133
Unresolved
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PayUMoney reviews & complaints page 59

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O
Oliya Agam Jain
May 26, 2021
Resolved
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Resolved

Address: Komal sarees, Chok Bazar,chhatarpur,mp

Hello,
Please help
I paid ₹985 to summer outwest store gmail-help.[protected]@gmail.com, for 2combos and 3 shorts
On 22 april by @payyoumoney via phone pe app
I dont get any confirmation for it
Please check ot early

Altough money deducted byt dont get any order confirmation slip and date

I want to cancel my order and return my money back.
Please help @payyoumoney
My upi id- [protected]@ybl
My phone number- [protected]
Aug 6, 2021
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
May 27, 2021
PayUMoney Customer Care's response
Hi!

As checked, this is a successful transaction via payment Id[protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on contact.[protected]@gmail.com to get the status at their end.

Regards,
Team PayU
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    W
    weddingsindia
    May 26, 2021
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    Dear sir/mam
    Greetings! We have registered ourselves as merchant with payumoney payment gateway with merchant id - 8120649 and our account has been activated. We have tested it by sending a small amount of ₹100 with transaction id - [protected] and it has been more than 3 days since and the settlement is on hold and there is no response for query posted through help.payu.in. None of the queries were resolved nor responded and they are all beyond expected end date. There is no contact details to contact anyone or even an email. When we try to send an email to [protected]@payumoney.com, all our emails are denied from the server because of some restrictions posted by host. We can activate our online sales only if this issue gets resolved and our business is out on hold for issue with payment gateway. Please do the needful. Looking forward to hear from you.

    Thank you

    Regards
    Akshay Ravichandran
    Proprietor - Weddings India
    www.bridengroom.org
    PayUMoney customer support has been notified about the posted complaint.
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      S
      siddy143
      May 26, 2021
      Resolved
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      Resolved

      On 24.05.2021, I applied for my ownon www.https://passportsindiaseva.in/. I made two transactions of INR 2995 from my credit card for the renewal of my passport. As per the terms of payment, the amount would include my fees for passports renewal and I would get a call from the passport officer to fix my appointment at the passport office Chandigarh as per the available time slots. The payment gateway was PAYU MONEY. After I made the payments I got two SMS from (JK-PAYUMN) and email from ([protected]@passportsindiaseva.in), which made me a little suspicious about the authenticity of the website. The reference numbers/application numbers in these SMS/EMAILS did not appear to be genuine.
      Aug 6, 2021
      Complaint marked as Resolved 
      PayUMoney customer support has been notified about the posted complaint.
      Verified Support
      May 26, 2021
      PayUMoney Customer Care's response
      PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback at your issuing bank
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        A
        Abishek2896
        May 26, 2021
        Resolved
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        Resolved

        Paid for a blood pressure monitor online through PAYU gateway to GOODLUCKSALES.COM.
        IT WAS A SCAM WEBSITE AND MY PAYMENT HAS NOT BEEN REFUNDED EVEN AFTER REPEATED MAILS.

        TRANSACTION ID - [protected]
        AMOUNT PAID - 2549.00
        MODE OF PAYMENT - PAYTM
        DATE - 15/05/2021
        Aug 6, 2021
        Complaint marked as Resolved 
        PayUMoney customer support has been notified about the posted complaint.
        May 26, 2021
        Updated by Abishek2896
        No response received yet.
        Verified Support
        May 26, 2021
        PayUMoney Customer Care's response
        PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback at your issuing bank
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          R
          ramesh891
          May 25, 2021
          Resolved
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          Resolved

          Address: pune

          On 08/05/2021 i have orderd luminous inverter and 150 ah battery from the date they just say we are shipping the product but they did not.after 15 days asking go on they have cancelled my order and there after a week they told we have initiated refund but its been two weeks no refund is credited to my account
          Aug 6, 2021
          Complaint marked as Resolved 
          PayUMoney customer support has been notified about the posted complaint.
          Verified Support
          May 26, 2021
          PayUMoney Customer Care's response
          PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback at your issuing bank
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            S
            SIDHARTH H
            May 25, 2021
            Resolved
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            Resolved

            I have raised a request for reversal of my amount that I accidentally paid to scammer.
            I have mailed thrice and didn't received any response from Payumoney team.
            It's my humble request to respond the mail.
            Thank you
            Aug 6, 2021
            Complaint marked as Resolved 
            PayUMoney customer support has been notified about the posted complaint.
            PayU is a payment aggregator who helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe
            SIDHARTH H's [Complaint's author] reply, May 27, 2021
            But he is not picking my phone calls and no response from his side, and he have closed his website, so I am requesting you to help me, the amount is Rs20600
            SIDHARTH H's [Complaint's author] reply, May 27, 2021
            pls reply sir
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              S
              Sivakumar Yerra
              May 25, 2021
              Resolved
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              Resolved

              Address: Andhrapradesh, srinivasapuram , kovvur

              Name Sivakumar
              Freefire id -protected
              Gmail. [protected]@gmail.com
              Mode of payment-google pay
              Transition id-[protected]
              Date-25/05/21

              I want diamonds
              Sep 6, 2021
              Complaint marked as Resolved 
              PayUMoney customer support has been notified about the posted complaint.
              Verified Support
              May 26, 2021
              PayUMoney Customer Care's response
              Hi!

              As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com to get the status at their end.

              Regards,
              Team PayU
              Verified Support
              Aug 06, 2021
              PayUMoney Customer Care's response
              Hi!

              As checked, this is a successful transaction via PayU Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

              Regards,
              Team PayU
              Please Refund my money
              Please refund my money
              PayUMoney Customer Care's response, Jun 19, 2021
              Verified Support
              Hi,

              Please note that this is a successful transaction via PayU Id - 13142807747 at our end, the amount for the same has been remitted to the merchant.
              For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 2268456 in order to get the status at their end.

              We advise you to please get in touch with the issuing bank and initiate an official complaint (Dispute) regarding the same, in case if the concerned merchant is not providing the services.

              PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence any refund/resolution will be provided by the merchant only.

              Regards,
              Team PayU
              Please give me my diamonds
              PayUMoney Customer Care's response, Jun 19, 2021
              Verified Support
              Hi,

              Please note that this is a successful transaction via PayU Id - 13154255759 at our end, the amount for the same has been remitted to the merchant.
              For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 2317728 in order to get the status at their end.

              We advise you to please get in touch with the issuing bank and initiate an official complaint (Dispute) regarding the same, in case if the concerned merchant is not providing the services.

              PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence any refund/resolution will be provided by the merchant only.

              Regards,
              Team PayU
              Lôvêly Kûtty's reply, Aug 22, 2021
              Bro diamonds vanthucha
              I want money refund while topuo through this website. I donot get the diomonds in freefire, otherwise refund my money back
              PayUMoney Customer Care's response, Jun 19, 2021
              Verified Support
              Hi,

              Please note that this is a successful transaction via PayU Id - 13161583827 at our end, the amount for the same has been remitted to the merchant.
              For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 2345896 in order to get the status at their end.

              We advise you to please get in touch with the issuing bank and initiate an official complaint (Dispute) regarding the same, in case if the concerned merchant is not providing the services.

              PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence any refund/resolution will be provided by the merchant only.

              Regards,
              Team PayU
              Maine payu se garena free fire ke liye diamond purchase kiya tha meri money 1600 debit ho gayi par mujhe ek bhi diamond nhi mila please my money refund
              I want money refund while topuo through this website. I donot get the diomonds in freefire, otherwise refund my money back
              Please refund my money
              I'm top up 400 rs But Did not receive Diamonds Please Refund My Money or Give me Diamonds
              PayUMoney Customer Care's response, Jun 19, 2021
              Verified Support
              Hi,

              Please note that this is a successful transaction via PayU Id - 13262206429 at our end, the amount for the same has been remitted to the merchant.
              For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 2859069 in order to get the status at their end.

              We advise you to please get in touch with the issuing bank and initiate an official complaint (Dispute) regarding the same, in case if the concerned merchant is not providing the services.

              PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence any refund/resolution will be provided by the merchant only.

              Regards,
              Team PayU
              Sala madhar chod mera 150rs lekar bhag gya aur mujhe diamond v nhi mila
              Ye sala scammer log hai
              Teri maa ka, chutiye ye sab kyu karta hai be
              I topup for 800 rupees did not receive Diamonds Please Refund My Money or Give me Diamonds Please My free fife id [protected]
              Free fire topup 1060+1060 diamonds for 800 rupees
              I topup for 800 rupees but did not received diamond in my free fire id [protected]
              Please give diamond or refund my money
              Shafeekikka's reply, Aug 12, 2021
              Did you get a refund?
              Lôvêly Kûtty's reply, Aug 22, 2021
              Bro diamonds vanthucha
              Manish1998@'s reply, Nov 11, 2021
              Bhai mere saath bhi yahi huaa
              Jithendra S's reply, Apr 2, 2022
              For me also same happened
              Urgently refund help me please
              Urgently refund help me please
              I done my freefire top up recharge but I didn't receive the diamonds in freefire, if so please activate that recharge or do refund immediately
              PayUMoney Customer Care's response, Aug 13, 2021
              Verified Support
              Hi! As checked, this is a successful transaction via PayU Id - 13804849411at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.
              Lôvêly Kûtty's reply, Aug 22, 2021
              Bro diamonds vanthucha
              I have Done my payment for freefire topup but not credit diamond yet
              Sunnysanjay's reply, Aug 21, 2021
              Its too late process, please solve this issue as soon as possible
              Sunnysanjay's reply, Aug 21, 2021
              Sir ya aaj hi diamond topup kijiye nahi toh plz paise refund kijiye, warna i'll take a legal action against u, or waise bhi aapka office mere se zyada dur nahi hai, dhoka dete ho customers ko
              Sunnysanjay's reply, Aug 21, 2021
              Aap paise refund karte ho ya nahi, ya Phir fraud ki complaint ki jaye aapke against
              PayUMoney Customer Care's response, Aug 23, 2021
              Verified Support
              PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
              Please refund my money i didn't get diamonds
              Citrus Payment Solutions Customer Care's response, Aug 23, 2021
              Hi,

              PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues.

              Stay Safe, PayU
              Raushan kumar singh @123's reply, Aug 23, 2021
              Mera v Nahi dia
              I paid for free fire diamond around 80 INR. But I didn't get the diamond yet. Refund the amount or give me the diamonds.
              200 rs paid for payumoey but no in my free fire account diamonds received ..why not? Please give refund of my money or diamonds
              immediately
              80 top up not add please return my money
              Return my money fast please not aad diamond
              PayUMoney Customer Care's response, Aug 24, 2021
              Verified Support
              Hi!

              Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

              Regards,
              Team PayU
              I have transferred ₹400 and i have not got my diamonds. Kindly return my money or credit my money back. I’ll file a case against you if my money or diamond is not credited.
              PayUMoney Customer Care's response, Aug 25, 2021
              Verified Support
              PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
              Please refund my money
              PayUMoney Customer Care's response, Aug 28, 2021
              Verified Support
              Hi!

              Apologies for the inconvenience. As checked, this is a successful transaction via PayU Id - 13865209133 at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [email protected] for further assistance with your query.

              Regards,
              Team PayU
              Refund money refund refund
              I made the top up but didn't get the Diamond and Poker MP40 Gun so please give me my money or poker mp40
              SUNIL PRINCE's reply, Aug 30, 2021
              Please refund my money
              I made the top up but didn't get the Diamond and Poker MP40 Gun so please give me my money or poker mp40
              PayUMoney Customer Care's response, Aug 30, 2021
              Verified Support
              Hi,

              Please note that this is a successful transaction via PayU Id - 13882488446 at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant.

              PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues.

              Regards,
              Team PayU
              Please refund my money otherwise give I will make case against you
              Please refund my money otherwise I will make case against you
              Send my diamond in free fire account
              PayUMoney Customer Care's response, Sep 5, 2021
              Verified Support
              Hi! Apologies for the inconvenience. As checked, this is a successful transaction via PayU Id - 13903493861 at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [email protected] for further assistance with your query. Regards, Team PayU
              I paid for free fire diamond around 150 INR..
              But I didn't get receive the diamonds yet. Refund the amount or give me the diamonds.
              Name Alamgir Hossain
              Freefire id -protected
              Gmail. [protected]@gmail.com
              Mode of payment-Phonpe
              Transition id-[protected]
              Date-15/07/21

              I want diamonds
              PayUMoney Customer Care's response, Sep 27, 2021
              Verified Support
              Hi,

              Please note that this is a successful transaction via PayU Id - 13548622183 at our end, the amount for the same has been remitted to the merchant.
              For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 8061059 in order to get the status at their end.

              Regards,
              Team PayU
              Transaction No. [protected] for Rs 300.00 done for GameTopup has succeeded from payu team
              Return my money fast please not add diamond
              Return my money
              Return my money not a diamond
              Helpful
              103 other people found this review helpful
              103 found this helpful
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                S.TAMIL VANAN
                from Kanchipuram, Tamil Nadu
                May 25, 2021
                Resolved
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                Resolved

                Dear sir

                Transaction ID: [protected]
                Merchant Website: https://goodlucksales.com
                Amount Paid: 11294.00
                Order Date:[protected]:26:39
                Customer Phone Number: [protected].

                please refund money.

                thanks

                your faithfully

                S.K.THAMILVANAN
                May 25, 2021
                Complaint marked as Resolved 
                The Good luck sales website not working. I can't trace the order and status. Please refund the money. I put the order. I can't trace the order. because website attacks by hackers. please refund
                PayUMoney customer support has been notified about the posted complaint.
                May 25, 2021
                Updated by S.TAMIL VANAN
                No refund from PAYUMONEY. no mail came from PAYUMONEY
                Verified Support
                May 26, 2021
                PayUMoney Customer Care's response
                PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback at your issuing bank
                May 28, 2021
                Updated by S.TAMIL VANAN
                please update your customer care email and contact number
                Diamond Not received
                Refund my money
                PayUMoney Customer Care's response, Jul 9, 2021
                Verified Support
                Hey, this is a successful TXN via PayUmoney Payment ID 4070050 at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.
                Helpful
                5 other people found this review helpful
                5 found this helpful
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                  J
                  Jinga Apps
                  from Chennai, Tamil Nadu
                  May 25, 2021
                  Resolved
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                  Resolved

                  Address: BANGALORE
                  Website: BANGALORE

                  My money is stuck and ON HOLD
                  my account is [protected]@gmail.com
                  there is no response from payu site
                  https://www.payu.in/business/settlements

                  i can see the money is ON HOLD

                  please help
                  my fone is[protected]
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  PayUMoney customer support has been notified about the posted complaint.
                  Verified Support
                  May 26, 2021
                  PayUMoney Customer Care's response
                  Hi!

                  Apologies for the inconvenience. You need to raise your concern via help.apyu.in and our respective team will assist you further with your issue.

                  Regards,
                  Team PayU
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                    D
                    Dushyant Satpute
                    May 25, 2021
                    Resolved
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                    Resolved

                    Address: Nasik
                    Website: gameskharido-doubles.in

                    Hello Team
                    I purchased diamond of RS 40/- from https://gameskharido-doubles.in They have debited my money and have not give me Free fire Diamond.

                    I want my money refunded Immediately
                    Transaction No. [protected] for Rs 40.00 done for Free Fire TopUp has succeeded from payu team

                    Please support
                    Aug 10, 2021
                    Complaint marked as Resolved 
                    PayUMoney customer support has been notified about the posted complaint.
                    Verified Support
                    May 26, 2021
                    PayUMoney Customer Care's response
                    Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.
                    Hello sir
                    400 Rupees Diamond Top Up
                    But not received diamond ya Refund my money for Account
                    PayUMoney Customer Care's response, Jun 19, 2021
                    Verified Support
                    Hi,

                    PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues.

                    Stay Safe, PayU
                    Please give me my money
                    I am 240 rupees diamond top up but not received in diamond in my FF account please give me a money sir pls
                    PayUMoney Customer Care's response, Jun 19, 2021
                    Verified Support
                    Hi,

                    Please note that this is a successful transaction via PayU Id - 13190570137 at our end, the amount for the same has been remitted to the merchant.
                    For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 1b7554e06d0f8032a196 in order to get the status at their end.

                    We advise you to please get in touch with the issuing bank and initiate an official complaint (Dispute) regarding the same, in case if the concerned merchant is not providing the services.

                    PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence any refund/resolution will be provided by the merchant only.

                    Regards,
                    Team PayU
                    Hello sir ihave paid rs 240 for diamond top-up but the diamond are not received my free fire Id pls help me to refund my amount or help me to give as diamond
                    PayUMoney Customer Care's response, Jul 7, 2021
                    Verified Support
                    Hi! As checked, this is a successful transaction via PayU Id - 13461258877 at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.
                    Sir, I have recharged 60 rupees for 520 diamonds in my free fire account.Trasanction was successful.but diamond is not credited in my account.
                    PayUMoney Customer Care's response, Jul 13, 2021
                    Verified Support
                    Hi,

                    Please note that this is a successful transaction via PayU ID: 13509319891 at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 6524409 in order to get the status at their end.

                    Regards,
                    Team PayU
                    Hi Sir, i have topup for 400rps the payment is successful at the end and debited for my account but the daimond is not received please, refund my amount
                    PayUMoney Customer Care's response, Jul 14, 2021
                    Verified Support
                    PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
                    Hi! As checked, this is a successful transaction via at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.
                    Hlo sir 400 rupees diamonds purchase but not received payment was successfully done date 11August
                    Tfvubjjb's reply, Aug 11, 2021
                    Refund my money
                    My money is debit but diomond is not credit in my free fair account
                    My money is debit but diomond is not credit in my free fair account I want refund my money
                    PayUMoney Customer Care's response, Aug 14, 2021
                    Verified Support
                    Hi! You need to connect with the merchant directly for further assistance on the same.
                    Hello Sir, i have topup for 400rps the payment is successful at the end and debited for my account but the daimond is not received please, refund my amount
                    Please
                    PayUMoney Customer Care's response, Aug 16, 2021
                    Verified Support
                    Hi,

                    Please note that this is a successful transaction via Payment Id - 13815358571 at our end, the amount for the same has been remitted to the merchant.
                    For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 6117007 in order to get the status at their end.

                    Regards,
                    Team PayU
                    PayUMoney Customer Care's response, Aug 16, 2021
                    Verified Support
                    Hi,

                    Please note that this is a successful transaction via Payment Id - 13815358571 at our end, the amount for the same has been remitted to the merchant.
                    For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 6117007 in order to get the status at their end.

                    Regards,
                    Team PayU
                    Sir please send my money
                    PayUMoney Customer Care's response, Aug 24, 2021
                    Verified Support
                    Hi,

                    Please note that this is a successful transaction via PayU Id - 13804918060 at our end, the amount for the same has been remitted to the merchant.
                    For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 5967313 in order to get the status at their end.

                    Regards,
                    Team PayU
                    Hello Sir, i have topup for 800rps the payment is successful at the end and debited for my account but the daimond is not received please, refund my amount
                    Please...
                    (Transaction No. [protected] for Rs 800.00 done for Free Fire TopUp has succeeded from payu team)
                    Game id[protected]
                    PayUMoney Customer Care's response, Aug 24, 2021
                    Verified Support
                    Hi!

                    Apologies for the inconvenience. As checked, this is a successful transaction via PayU Id - 13847164220 at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [email protected] for further assistance with your query.

                    Regards,
                    Team PayU
                    Hello Team
                    I purchased diamond of RS 40/- from https://gameskharido-doubles.in They have debited my money and have not give me Free fire Diamond.

                    I want my money refunded Immediately
                    Transaction No.[protected] for Rs 80.00 done for Free Fire TopUp has succeeded from payu team
                    Hello Team
                    I purchased diamond of RS 80/- from https://gameskharido-doubles.in They have debited my money and have not give me Free fire Diamond.

                    I want my money refunded Immediately
                    Transaction No.[protected] for Rs 80.00 done for Free Fire TopUp has succeeded from payu team
                    PayUMoney Customer Care's response, Aug 26, 2021
                    Verified Support
                    PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
                    I'm top up free fire but no diamond please refund my money 💰
                    I'm free fire top but no diamond please refund my money back please refund 😡
                    I'm free fire top but no diamond please refund my money back please refund 😡
                    PayUMoney Customer Care's response, Aug 27, 2021
                    Verified Support
                    Hi! Please note, for any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you need to connect with the merchant directly for further assistance.
                    I am top up for 400 my money debited but Daimonds not yet come please refund my money
                    Hi! As checked, this is a successful transaction via payment Id - 13894528037 at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [email protected] for further assistance with your query. Regards, Team PayU
                    I am free fire top up but no diamonds receive please refund my money 💵💰
                    PayUMoney Customer Care's response, Sep 29, 2021
                    Verified Support
                    PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
                    My money debited, but dimmond was not cradit my free fire if, please refund my amount.
                    PayUMoney Customer Care's response, Sep 29, 2021
                    Verified Support
                    PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
                    Hello Team
                    I purchased diamond of RS 400/- from https://gameskharido-doubles.in They have debited my money and have not give me Free fire Diamond.

                    I want my money refunded Immediately
                    Transaction No.[protected] for Rs 400.00 done for Free Fire TopUp has succeeded from payu team
                    PayUMoney Customer Care's response, Oct 29, 2021
                    Verified Support
                    PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant for refunds/replacements or any other service related issues. Stay Safe, PayU.
                    I didn't get my diamonds . I purchase it rs 400 but didn't receive anh single diamond pps help me I am in trubble please help me out . pls reply me fast ...
                    Sri please mera paisa refund karu aa 240 Paytm
                    PayUMoney Customer Care's response, Dec 14, 2021
                    Verified Support
                    PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
                    Free fire diamond not credited and money debit I want refund
                    PayUMoney Customer Care's response, Jan 10, 2022
                    Verified Support
                    PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
                    I didn't get diamonds. I purchased it for Rs 400 but i didn't get diamonds please help me
                    kanikella vanyababu392's reply, Dec 20, 2021
                    I checked it clearly for spending my money to top up but seems likes this please help me
                    PayUMoney Customer Care's response, Dec 22, 2021
                    Verified Support
                    Hi! As checked, this is a successful transaction via PayU Id - 14427595141 at our end and amount for same has been remitted to merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [email protected] to get the status at their end.
                    Payment debited Rs 240 but not received diamonds please solve this problem
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                      weddingsindia
                      May 24, 2021
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                      Address: Chennai

                      Dear sir/mam
                      Greetings! We have registered ourselves as merchant with payumoney payment gateway with merchant id - 8120649 and our account has been activated. We have tested it by sending a small amount of ₹100 with transaction id - [protected] and it has been more than 3 days since and the settlement is on hold and there is no response for query posted through help.payu.in. We can activate our online sales only if this issue gets resolved and our business is out on hold for issue with payment gateway. Please do the needful. Looking forward to hear from you.

                      Thank you

                      Regards
                      Akshay Ravichandran
                      Proprietor - Weddings India
                      www.bridengroom.org
                      PayUMoney customer support has been notified about the posted complaint.
                      May 24, 2021
                      Updated by weddingsindia
                      None of the queries were resolved nor responded and they are all beyond expected end date. There is no contact details to contact anyone or even an email. When we try to send an email to [protected]@payumoney.com, all our emails are denied from the server because of some restrictions posted by host

                      May 26, 2021
                      Updated by weddingsindia
                      There has been no reply from Payumoney's end for the past 2 days and we could clearly see that they are only resolving complaints they see fit (most of them being refusal of refund to consumers). They are even replying complaints given by consumers after us. Ignoring complaints wont take you long way, that too with merchants.
                      Verified Support
                      May 27, 2021
                      PayUMoney Customer Care's response
                      Hi,

                      We have raised your concern to our team they will check and well update you on the status on priority.

                      We appreciate your patience in this matter.

                      Regards,
                      Team PayU
                      May 27, 2021
                      Updated by weddingsindia
                      Its been 10 days now. We cant afford such delays after going live. There must be something you could do to expedite the process. We are glad to submit the required documentation if any, from our end
                      May 30, 2021
                      Updated by weddingsindia
                      There has been no response and no one from payu has ever tried to contact me. Payu is not taking action inspite on complaining through consumer complaints. Please do the needful
                      Hi,

                      We apologize for the delay. As per our record, your account is activated.

                      Please feel free to reach out for any further assistance.

                      Regards,
                      Team PayU
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                        Shahzebjunedi
                        May 24, 2021
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                        Address: First Floor, Jamuna Amrut CHS Ltd, SV Rd, Near MTNL, Jogeshwari, Mumbai, Maharashtra, India, 400102

                        I have paid the application fee, Insurance fee and Agreement fee and then I contacted Money4Credit on [protected]. I got this number on facebook. I had mentioned the person regarding the loan issue as to which he informed us that he has not received any application nor any payment regarding our loan. He asked us to send him all the transactions details over whatsapp and claimed this website to be fraud. Later, on asking him for his website, he was circling around the conversation and did not share the website. He could see that we had paid through our HDFC bank and he gave us the other number ‭[protected]‬ saying that it was the number of the fraud company. When we tried to contact over there, no body picked up our call. I know this is a FRAUD and i really want my money back. ₹6500 is not a small amount for me, and if this issue is not resolved within 15days I am going to file an FIR to the consumer court. I needed the loan really urgently, I had a deadline to pay in my college. And due to his thing, I lost the money i had.
                        I am going to file a suite with compensation to the Consumer Court, against the Company and the holder of the given number.
                        My application number or policy number is 56849774.
                        My transaction ids are [protected], [protected], [protected] for the amount of ₹1115, ₹1700 and ₹2650 respectively made on 24th May 2021.
                        Kindly help me with this at the earliest.
                        PayUMoney customer support has been notified about the posted complaint.
                        May loan amount and
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                          Manishe
                          May 24, 2021
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                          A payment of Rs. 1800 has been made on my Citibank Credit Card ending with 0130 on 30th March, 2021 thru PayUMoney portal. I need your help to let me know the merchant as I'm not able to locate the same. Please revert back at ma.[protected]@gmail.com.

                          Best wishes

                          Manish Agrawal
                          PayUMoney customer support has been notified about the posted complaint.
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                            pugal rockzz
                            May 24, 2021
                            Resolved
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                            Resolved

                            I paid the online merchant having payu transaction by using my gpay . I haven't received the product and haven't got any reply for my mail. I have transaction ID and details . Kindly help me out . Below details are the one I received after payment.

                            Transaction ID: [protected]
                            Merchant Website: https://ashishgopani.myshopify.com
                            Amount Paid: 398.00
                            Order Date:[protected]:59:28
                            Customer Shipping Address: The Leprosy Mission Hospital Faizabad Road CMCX
                            Barabanki
                            IN
                            225001

                            For any information pertaining to the status of your order, please visit https://ashishgopani.myshopify.com

                            Thanks and Regards,
                            PayU on behalf of sareezo
                            Aug 13, 2021
                            Complaint marked as Resolved 
                            PayUMoney customer support has been notified about the posted complaint.
                            Verified Support
                            May 24, 2021
                            PayUMoney Customer Care's response
                            Hi,

                            We would like to inform you that PayU is a payment aggregator that helps merchants collect payments online. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

                            Regards,
                            PayU
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                              PatilPrashant123
                              May 23, 2021
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                              Dear sir,
                              I place the order dated 14/05/2021 time 10.52.17
                              Transaction ID : [protected] Rs. 498/- and paid by SBI Debit card. Attached find the mail received from the merchant, kindly do the needful

                              regards
                              Prashant Patil
                              prapatilphki123gmail, com
                              PayUMoney customer support has been notified about the posted complaint.
                              Verified Support
                              May 25, 2021
                              PayUMoney Customer Care's response
                              Hi,

                              Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
                              For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

                              Regards,
                              Team PayU
                              May 28, 2021
                              Updated by PatilPrashant123
                              Where i get merchant order id pl help me out
                              Jun 02, 2021
                              Updated by PatilPrashant123
                              I did not receive any money refund or things I order pl let me know what to do
                              Jun 05, 2021
                              Updated by PatilPrashant123
                              Please Sir i yet not get any product or refund from mrrchant
                              Please help me out
                              No contact number of merchant address of sane pl help me for same
                              Jun 07, 2021
                              Updated by PatilPrashant123
                              How i get merchant details and his phone number
                              where I get the information about the merchant order id and his contact number please help me out
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                                singhsaurabh121
                                May 23, 2021
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                                Address: DELHI,KILOKRI

                                My Account is Not Redirecting to Merchant Dashboard Its Redirecting to Business page.
                                And I Am trying to Contact with payu Using Help Section Fron 18 may 2021 No Reply From Customer Support.
                                PayUMoney customer support has been notified about the posted complaint.
                                Verified Support
                                May 25, 2021
                                PayUMoney Customer Care's response
                                Hi!

                                Apologies for the inconvenience if something went wrong. Request you to elaborate your concern along with your registered details via help.payu.in or [protected]@payumoney.com and our respective team will assist you further with your query.

                                Regards,
                                Team PayU
                                May 27, 2021
                                Updated by singhsaurabh121
                                Recently I Have Created Ticket Regarding My Settlement Is On Hold But All The Ticket Are In Pending & Expected is not Showing.

                                May 27, 2021
                                Updated by singhsaurabh121
                                How Do I contact Directly Mail Id is [protected]@payumoney.com
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                                  Setpol
                                  May 23, 2021
                                  Resolved
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                                  Resolved

                                  Hello, I have complaint regarding the payu payment settlement. I have received around 30k+ thousands after selling in-game service from my site.

                                  received settlement of 20k but 10k is stuck.

                                  Note there's no chargeback made yet. reputation is good.

                                  I don't know where to reach out them because chat support is Robot.

                                  Here's my merchant id : 8049409

                                  Please review my account again and you can hold for as much as you can to check for any possible chargeback. But please do not hold it forever because I'll be in loss.

                                  Thanks
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Hi!

                                  Apologies for the inconvenience if something went wrong. You need to raise your concern via help.payu.in and our respective team will assist you further with your query.

                                  Regards,
                                  Team PayU
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                                    vanimalik23
                                    May 23, 2021
                                    Resolved
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                                    Resolved

                                    Website: passportsindiaseva.in

                                    On 22.05.2021, I applied for my own and my son’s passport renewal online on www.https://passportsindiaseva.in/. I made two transactions of INR 3495 and INR 2495 from my credit card for the renewal of my passports. As per the terms of payment, the amount would include my fees for passports renewal and I would get a call from the passport officer to fix my appointment at the passport office Chandigarh as per the available time slots. The payment gateway was PAYU MONEY. After I made the payments I got two SMS from (JK-PAYUMN) and email from ([protected]@passportsindiaseva.in), which made me a little suspicious about the authenticity of the website. The reference numbers/application numbers in these SMS/EMAILS did not appear to be genuine.

                                    Thereafter, I have got emails from [protected]@passportsindiaseva.in stating that my appointment and my son’s appointment at the passport office chandigarh has been fixed for 24.05.2021(Monday). I was being further asked to make a payments of INR 2000 and INR1000 again at the RPO chandigarh at the time of my appointment(s). t

                                    I did some research online and found that these are fake websites. The details of the appointment /date /transaction id/ reference numbers etc. are all invalid. I will happily provide the necessary information, email/sms etc. to prove the above. I found out that the actual cost of the above services for 2 persons is INR2500. If PAY U MONEY is working with such dubious vendors/ service providers then it also effects their reputation and credibility.

                                    Such fraudulent websites must be checked/red flagged. This can be done, if responsible payment gateways like yourself will not let them get away with such fraudulent financial transactions . If they get away with this, they will get encouraged and scam more people.

                                    All this amounts to merchant fraud- to which PAY U MONEY I is also pray to. therefore I request you to reverse the charges.I can provide you all the necessary information/proof regrading the above. contact me at [protected]@gmail.com
                                    Aug 13, 2021
                                    Complaint marked as Resolved 
                                    PayUMoney customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 25, 2021
                                    PayUMoney Customer Care's response
                                    Hi,

                                    Please note that this is a successful transaction via Payment Id[protected] &[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - deb68cbb48d18dd9 & 76a9be53e746bd73 in order to get the status at their end.

                                    PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues.

                                    Regards,
                                    Team PayU

                                    Stay Safe!
                                    Dear Sir,

                                    I, MOHINDRA KUMAR, applied for my on-line passport, on 23 May, through a website https://passportsindiaseva.com and made on-line payment of Rs.3, 495 through Payment Gateway PayUMoney using my wife, Poonam Khetwani's debit card. As soon as the payment was made, I
                                    got an email acknowledgement saying that my Appointment Schedule confirmation will be sent via mail within 24-48 hours.
                                    Since, I didn't hear from them, I followed up through their email [protected]@passportsindiaseva.com but all my emails bounced back. When I tried to access the above website, it is no more appearing. I clearly sense that this is a fraud in which your Payment Gateway PayUMoney is used frequently by them.
                                    Kindly investigate at your end and put in all your efforts to comprehend these scamsters. I would expect you to return my hard earned money as soon as possible.
                                    Meanwhile, I intend to lodge a complaint with police cyber crime cell.

                                    I may be contacted at my email: [protected]@yahoo.co.in. My mobile No. [protected]

                                    Thank you,

                                    Mohindra Kumar
                                    The same incident happens to me on dated 24/05/2021...please help us
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                                      Ajaya8093
                                      May 22, 2021
                                      Resolved
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                                      Resolved

                                      Address: Barpali para Balangir 767001

                                      Sir I have raised a ticket No.DP[protected] on dt. 13.05.2021, but my issue is not resolved still now.
                                      Kindly do the needful as soon as possible.
                                      May 31, 2021
                                      Complaint marked as Resolved 
                                      Sir I have invested Rs.4650/- through PayU gateway on Travel application which is on Google play store. As your gateway is the safest gateway and the application is on Google play store, on this faith, I have invested money, but now the Marchant is not giving withdrawal and also not responding me. So kindly help me to get refund my money as soon as possible. Name - Ajaya Meher Email - [email protected] Contact No - 8093142540 UTR No - 110609304733 Order id : 12761534071 Amount - 4650/- Bank account No - 32455576444 IFSC - SBIN0000046 Contact Number: 8093142540
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Refund has not been given, dissatisfied with PayU
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                                        NILESH DHONDGE
                                        May 21, 2021
                                        Resolved
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                                        Resolved

                                        Address: 62-B Opera Business hub, Near Nirmal Nagar App, Bandra Kurla Complex Road, Opposite, ICICI Bank, Bandra (East) 400051
                                        Website: hanshikastore.com

                                        Your payment(Id[protected] of Rs 379.0 for he and she is successful. On 26/04/21
                                        Yet not received order or refund ??
                                        Aug 9, 2021
                                        Complaint marked as Resolved 
                                        PayUMoney customer support has been notified about the posted complaint.
                                        Verified Support
                                        May 24, 2021
                                        PayUMoney Customer Care's response
                                        Hi,

                                        Please note that this is a successful transaction via Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

                                        For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

                                        Regards,
                                        Team PayU
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