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Updated: Jul 19, 2025
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PayUMoney reviews & complaints page 61

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M
Mayur Ingole
May 15, 2021
Resolved
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Resolved

Address: Karanja.dist.washim

Sir .meine pement kiya hai lekin jo kam ke liye paise peid ho gaye o kaam suscess nhi hua .meine 99 rupees ka payment kiya meri free fire game I'd meine lekin diamond nhi mile to .sir plz help me .paise ya Dimond de do muze plz
+2 photos
Aug 5, 2021
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
May 15, 2021
Updated by Mayur Ingole Back to my money

View replies
Hi,

Please note that this is a successful transaction via Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 840 Diamonds in order to get the status at their end.

Regards,
Team PayU
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    M
    Milindchuri
    May 15, 2021
    Resolved
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    Resolved

    Your payment(Id[protected] of Rs 990.0 for crafters villas is successful. For queries on your payment visit: http://pmny.in/FI6L8HEhtoCj

    I am buy oximeter online on fitness baba. online as on 10th may after online payment payment deducted From my account but product not received.no received order confirmation mail or msg not show customer care number.plz help
    Aug 9, 2021
    Complaint marked as Resolved 
    PayUMoney customer support has been notified about the posted complaint.
    Verified Support
    May 18, 2021
    PayUMoney Customer Care's response     Hey, this is a successful TXN via PayUmoney Payment ID[protected] at our end, the amount for the same has been remitted to the merchant http://www.craftersvillas.com. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.
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      A
      amanikandan
      May 15, 2021
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      Hello Payumoney Team,

      I'm Manikandan and I was paid ₹15000 through Payumoney Payment to Powerbank App.
      This App is big scammer . Huge amount of money was strapped. Lots of people going to depression for this scam.
      More than 5 lakh people lost their money .And each individual lost between 600 to 3 lak
      And I was also one of them .
      So please help me and Refund My Money kindly.

      My transaction I'd : T2105041647569649394916

      My Transaction No : [protected]

      I pay from Phonepe.

      **I have already complained to you about this (Ticket no: KB[protected])
      +3 photos
      PayUMoney customer support has been notified about the posted complaint.
      Verified Support
      May 17, 2021
      PayUMoney Customer Care's response       Hi!

      As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com to get the status at their end.

      regards,
      Team PayU
      May 19, 2021
      Updated by amanikandan       Please Send Me for Merchant Mail id and Contact Number
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        P
        Pinaki Prasad Singh
        May 15, 2021
        Resolved
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        Resolved

        I paid 17999/- to Spykke travel app on 5th May 2021. My money is deducted but merchant recieved nothing as my wallet was showing 0. I tried to contact payu. All of it's contact number are invalid and emailed my complain and knew that email also not working.

        I tried the complain or Help bot of PAYUMONEY but it's showing my transaction number is invalid.

        I'm feeling helpless and planing to file a legal action.
        +1 photos
        Aug 13, 2021
        Complaint marked as Resolved 
        PayUMoney customer support has been notified about the posted complaint.
        Verified Support
        May 17, 2021
        PayUMoney Customer Care's response         PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU
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          A
          Akashs11
          May 15, 2021
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          UPI transaction id[protected]
          +1 photos
          PayUMoney customer support has been notified about the posted complaint.
          View replies
          Hi!

          As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on littlekt.[protected]@gmail.com to get the status at their end.

          Regards,
          Team PayU
          Reply
          Plz refund my payment Rs1722

          Please Refund my payment, its a fraud with me - Comment #3838042 - Image #0
          Please Refund my payment, its a fraud with me - Comment #3838042 - Image #1
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            A
            ayand
            May 15, 2021
            Resolved
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            Resolved

            Where is my money, i doesn't get any top up diamond, but money deducted from my account. Now gave me back my money
            Aug 6, 2021
            Complaint marked as Resolved 
            PayUMoney customer support has been notified about the posted complaint.
            View replies
            Hi,

            PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues.

            For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

            Regards,
            Team PayU
            Reply
            ayand's [Complaint's author] reply, May 20, 2021
            What the merchant name please tell me
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              P
              Pawan Kumar Baghel
              May 15, 2021
              Resolved
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              Resolved

              Address: [email protected]

              I have done a top up of 350 rupees in my free fire game, my money was deducted but diamonds or rewards not received, my transaction number is = [protected], resolve my problem I want rewards, somehow reward not get my account so please refund my money back
              +1 photos
              Aug 6, 2021
              Complaint marked as Resolved 
              PayUMoney customer support has been notified about the posted complaint.
              View replies
              Hi!

              As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com to get the status at their end.

              regards,
              Team PayU
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                R
                Roshan Laishram
                May 15, 2021
                Resolved
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                Resolved

                I have done online payment to share power company through payu.
                But sharepower company and payu have done a big scam to me .
                They have fraud my complete money I am helpless . I trusted payu alot but its cheated very badly to me.
                Payu please help
                +2 photos
                Aug 6, 2021
                Complaint marked as Resolved 
                PayUMoney customer support has been notified about the posted complaint.
                View replies
                PayU is a payment aggregator who helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU
                Reply
                Hi! As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

                Regards,
                Team PayU
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                  S
                  Sujeet chaturvedi
                  May 14, 2021
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                  Address: Ranipur mod Haridwar uttrakhand

                  I had added money in the power bank application, but the power bank app did not withdrawal me, refund my money.
                  Power bank app code[protected].
                  +1 photos
                  PayUMoney customer support has been notified about the posted complaint.
                  May 14, 2021
                  Updated by Sujeet chaturvedi                   PayUMoney — Transaction id.[protected] date 09/05/2021 Time 17:43:28
                  I had added money in the power bank application, but the power bank app did not withdrawal me, refund my money.
                  Power bank app code[protected].

                  View replies
                  My balance deducted but i didn't get diamonds

                  Transaction id.33964395827 date 09/05/2021 Time 17:43:28 - Comment #3834474 - Image #0
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                    S
                    Suvra Mukherjee
                    from Mumbai, Maharashtra
                    May 14, 2021
                    Resolved
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                    Resolved

                    Pls let me know in which account rajkart digital network Pvt Ltd has transferred rs.414/- on 3.5.21, in ref to payment Id[protected]? I have not received any amount till date, ref order Id[protected] of Rajkart
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    PayUMoney customer support has been notified about the posted complaint.
                    View replies
                    Hi,

                    We would like to inform you that the refund has been processed against the Payment ID:[protected] on[protected] and the same will get credited into the source account within 5 to 7 working days (Excluding Saturday, Sunday, and bank holiday) from the date of refund.

                    Kindly contact the customer support team of the card/account issuing bank, in case the amount is not credited to the account within the mentioned time

                    Regards,
                    Team PayU
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                      A
                      Aman $
                      May 14, 2021
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                      Address: Powerbank in playstore

                      Hello PayUMoney Team

                      I'm Aman Rawat and I was paid ₹600 through PayUMoney payment getaway to Power Bank website.
                      This website is big scammer . Huge amount of money was strapped. Lots of people going to depression for this scam.

                      More than 5 lakh people lost their money .And each individual lost between 600 to 3 lak
                      And I was also one of them .
                      So please help me and refund my money kindly.

                      My transaction I'd is[protected]
                      Google transaction I'd CICAgOCE3ZXLCQ
                      Date 6 May, 5:46pm

                      I pay from Googlepay UPI id
                      +2 photos
                      PayUMoney customer support has been notified about the posted complaint.
                      May 21, 2021
                      Updated by Aman $                       No response of my complaint
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                        B
                        Bhawna Dwivedi 1234
                        May 14, 2021
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                        Address: Unknown

                        I am Bhawna Dwivedi, I placed a order on power banc app but order not create, so that I request you to refund money back in to account.
                        Transaction ID -T2105081639059325635330
                        My upi,[protected]@ybl
                        Number-- [protected]
                        Phone pe payment.
                        Power Banc I'd -+ 3716228
                        +1 photos
                        PayUMoney customer support has been notified about the posted complaint.
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                          J
                          Jaspreet Singh sran
                          May 14, 2021
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                          Address: City Moga

                          Dear sir/mam
                          I invested in power bank app through your plateform..but they ran away and fraud with me .there is the detail of money transferred.please help me to refund my money
                          1 may2021, 9000/- refrence I'd [protected]IGALBAXNG7

                          13 MAY 2021, 5000/- REFERENCE ID [protected]IGALCWAWL4

                          5MAY2021, 50000/-, reference id [protected]IGALBSNRS6

                          5MAY2021, 50000/-, [protected]IGALBSNEJ2
                          5MAY2021, 50000/-, [protected]IGALBSLYO3
                          Please help me.
                          +6 photos
                          PayUMoney customer support has been notified about the posted complaint.
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                            P
                            Prashant6392
                            May 14, 2021
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                            Dear PAYU team
                            I am your repetitive customer. I had added money in the Travel app application but the travel app didn't withdraw me, refund my money.
                            I had made payment of 4650rupees in travel app but I lost my money, travel app fraud with me 😭 please refund my amount.

                            Thank you.
                            +1 photos
                            PayUMoney customer support has been notified about the posted complaint.
                            May 14, 2021
                            Updated by Prashant6392                             I'd number or membership number of travel app is [protected]
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                              A
                              Abhishek1704
                              May 14, 2021
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                              I recharged rupees 1200 on Power bank app through Payu Payment Gateway... They claimed to give profit but neither the profit nor my invested money came back. Please help
                              Bank ref id:[protected]
                              T2105081655207187755838
                              +1 photos
                              PayUMoney customer support has been notified about the posted complaint.
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                                R
                                Ravindrasingh Kathewal
                                from Bengaluru, Karnataka
                                May 14, 2021
                                Resolved
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                                Resolved

                                Address: Bijapur

                                Dear Sir,

                                I recharged 15000/- to payumoney on 12th of April 2021a

                                It was not showing the account so kindly return back to my account
                                Asap.

                                I am poor gay don't try to cheat me please refund my money asap.

                                Transaction ID[protected]

                                Regards
                                Ravindrasingh
                                [protected]
                                +2 photos
                                Aug 14, 2021
                                Complaint marked as Resolved 
                                PayUMoney customer support has been notified about the posted complaint.
                                Verified Support
                                May 15, 2021
                                PayUMoney Customer Care's response                                 Hi,

                                We deeply regret the inconvenience. Please note that this is a successful transaction via Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.

                                PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues.

                                We request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction.

                                We appreciate your understanding in this matter.

                                Regards,
                                Team PayU
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                                  N
                                  nirvinaykumar
                                  May 14, 2021
                                  Resolved
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                                  Resolved

                                  Address: CO KALYANI DEVI, NIRANKARI SADAN MAHARANI ROAD, Gulab BAGH

                                  Dear sir
                                  Power Bank refund money
                                  +1 photos
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  PayUMoney customer support has been notified about the posted complaint.
                                  May 14, 2021
                                  Updated by nirvinaykumar                                   Dear Sir
                                  Power Bank money refund

                                  View replies
                                  Hi,

                                  We deeply regret the inconvenience. Please note that this is a successful transaction via Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.

                                  PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues.

                                  We request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction.

                                  We appreciate your understanding in this matter.

                                  Regards,
                                  Team PayU
                                  Reply
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                                    F
                                    Fragaholicperfumes
                                    May 14, 2021
                                    Resolved
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                                    Resolved

                                    It has been around more than a week, There is a total payment of ₹23535 which payu has to deposit in my bank but I don't know why its showing that payment deposit canceled . Money has been deducted from my customer's account but it has been more than a week that money is not yet deposited in my account by payu team. Very bad service, I won't recommend anyone to use payu for payments. I've just attached 2 pictures but there are 7 to 8 more payments that hasn't been deposited by you in my account. Kindly solve this matter asap
                                    +2 photos
                                    Aug 9, 2021
                                    Complaint marked as Resolved 
                                    PayUMoney customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 17, 2021
                                    PayUMoney Customer Care's response                                     Hi,

                                    We regret the inconvenience caused. We would like to inform you that your settlement is pending due to an inactive nodal account. We have raised your concern to our team, they will check and we'll update you on the status soon.

                                    Regards,
                                    Team PayU
                                    May 18, 2021
                                    Updated by Fragaholicperfumes                                     My account is properly functioning. All fault is from your end . Kindly resolve it within 1-2 days maximum. Its more than 10 days now I haven't got my money. Very poor service 👎
                                    Verified Support
                                    May 18, 2021
                                    PayUMoney Customer Care's response                                     Hi,

                                    We deeply regret the inconvenience. We have got the nodal account activated and your settlement should be processed in 2 working days. We appreciate your patience in this matter.

                                    Please feel free to reach out for any further assistance.

                                    Regards,
                                    Team PayU
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                                      T
                                      TarunPramod
                                      May 14, 2021
                                      Resolved
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                                      Resolved

                                      Dear payu team
                                      I have invested 1200 rs in powerbank on may 5 through pay u but now i realised that it was a scam.Kindly refund my money.
                                      +4 photos
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      PayUMoney customer support has been notified about the posted complaint.
                                      View replies
                                      Hi,

                                      We deeply regret the inconvenience. PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues.

                                      We request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction.

                                      We appreciate your understanding in this matter.

                                      Regards,
                                      Team PayU
                                      Reply
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                                        T
                                        Tanu0922
                                        May 14, 2021
                                        Resolved
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                                        Resolved

                                        Address: It shows gurgaon

                                        I have made payment of 6000 to power bank 7 days before..they were promissing some cash back, , application and withdrawal worked for 2 days.. suddenly everything stopped working..

                                        I request you to refund my amount as soon as possible and strict action must be taken against such fraudsters.

                                        Transaction id-T2105071711338535800575
                                        +1 photos
                                        Aug 14, 2021
                                        Complaint marked as Resolved 
                                        PayUMoney customer support has been notified about the posted complaint.
                                        Verified Support
                                        May 15, 2021
                                        PayUMoney Customer Care's response                                         Hi Tanu,

                                        We deeply regret the inconvenience. PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. We request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction.

                                        We appreciate your understanding in this matter.

                                        Regards,
                                        Team PayU
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