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PayUMoney Complaints & Reviews

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Updated: Dec 24, 2025
Complaints 3775
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2133
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PayUMoney reviews & complaints page 57

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P
Pavah
Jun 10, 2021
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Sir maine payu money ke dwara garena free fire ka diamond purchase kar raha tha jisme mujhe double diamond ka offer bataya gaya tha par sir mujhe ek bhi diamond nahi mila aur money bhi debit ho gayi.please help me
+2 photos
PayUMoney customer support has been notified about the posted complaint.
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    A
    Archana Bag
    Jun 9, 2021
    Resolved
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    Resolved

    Address: Kolkata area...

    Please refund money.
    +1 photos
    Aug 7, 2021
    Complaint marked as Resolved 
    PayUMoney customer support has been notified about the posted complaint.
    Verified Support
    Jun 19, 2021
    PayUMoney Customer Care's response
    Hi,

    Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
    For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 2672436 in order to get the status at their end.

    We advise you to please get in touch with the issuing bank and initiate a official complaint (Dispute) regarding the same, in case if the concerned merchant is not providing the services.

    PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence we are unable to process a refund from our end.

    Regards,
    Team PayU
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      K
      Krishnakodahalli
      Jun 8, 2021
      Resolved
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      Resolved

      Hello Sir this side krishna from state Karnataka i make the payment of Rs 400 for the free fire diamond, and amount will deducted from my Karnataka Bank account but in my free fire game account not received diamond and payment was successfully done by my side and payment received payu i have transaction id also[protected]
      Please resolve this issue as soon as possible or either refund my money
      +1 photos
      Aug 6, 2021
      Complaint marked as Resolved 
      PayUMoney customer support has been notified about the posted complaint.
      Verified Support
      Jun 19, 2021
      PayUMoney Customer Care's response
      Hi,

      Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
      For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 2d5e724c613c0d12bac9 in order to get the status at their end.

      We advise you to please get in touch with the issuing bank and initiate an official complaint (Dispute) regarding the same, in case if the concerned merchant is not providing the services.

      PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence any refund/resolution will be provided by the merchant only.

      Regards,
      Team PayU
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        S
        Sistla Srinivasa Rao
        Jun 8, 2021
        Resolved
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        Resolved

        Address: S SRINIVASA RAO, 12-2-827/21 Kantinagar Colony Mehidipatnam, Hyderabad 500028 Phone 9440717582

        I paid to you on 19 May 2021 at 10.54 hrs Rs.499.99
        as directed by the seller. I have not received the item so far
        Aug 6, 2021
        Complaint marked as Resolved 
        PayUMoney customer support has been notified about the posted complaint.
        PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
        PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
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          N
          Nan Dha
          Jun 8, 2021
          Resolved
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          Resolved

          Address: 18/42mathiyalagan street,nehru nagar,velachery
          Website: payumoney

          Money debited but uc did not recieved
          Aug 6, 2021
          Complaint marked as Resolved 
          PayUMoney customer support has been notified about the posted complaint.
          Transaction id

          Uc purchase - Comment #3842254 - Image #0
          PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues. Stay Safe, PayU.
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            A
            Areeba@123
            Jun 7, 2021
            Resolved
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            Resolved

            Complaint about my transaction I am using this money app deduction in my account in a month 2 times but payment is not verified in my SSA ( sarva shiksha abhiyan ...
            I got this message from you it has succeeded but It’s not verified by ssa

            So, I want to refund my amount Rs1000+ 1000 k
            First ammount deduction 30 may 2021
            And 2 deduction is 7 June 2021
            So please check this
            +3 photos
            Aug 7, 2021
            Complaint marked as Resolved 
            PayUMoney customer support has been notified about the posted complaint.
            Verified Support
            Jun 19, 2021
            PayUMoney Customer Care's response
            Hi,

            Please note that this is a successful transaction via Payment Id[protected] &[protected] at our end, the amount for the same has been remitted to the merchant.
            For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

            PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence any refund/resolution will be provided by the merchant only.

            Regards,
            Team PayU
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              A
              Areeba Rani
              Jun 7, 2021
              Resolved
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              Resolved

              Address: New Delhi

              Dear sir/ mam

              My name is areeba & I am from Delhi . Actually I using this app to Transaction
              Fees in sarva shiksha abhiyan website
              . I using 2 times for money . Payment deducted in my account but payment is not verified by sarva shiksha abhiyan . The ammount is 1000 + 1000 deductions in my account . But not verified by the ssa 1 ammount deduction 30 May 2021 second ammount deduction 7 June 2021 can you please check my complaint and please reverd me
              +1 photos
              Aug 6, 2021
              Complaint marked as Resolved 
              PayUMoney customer support has been notified about the posted complaint.
              Jun 07, 2021
              Updated by Areeba Rani
              [protected]@gmail.com

              Verified Support
              Jun 19, 2021
              PayUMoney Customer Care's response
              Hi,

              Please note that this is a successful transaction via Payment Id[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant.

              PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence any refund/resolution will be provided by the merchant only.

              Regards,
              Team PayU
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                S
                sujoy sharma
                Jun 7, 2021
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                Address: Haryana panipat 132103

                I paid my csc id i had paytm account that payment got deducted from my account but that payment was not completed so please refund my payment to me. AND THIS IS MY Transection in give in photos
                +1 photos
                PayUMoney customer support has been notified about the posted complaint.
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                  A
                  Ashima Kapur
                  Jun 7, 2021
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                  Address: Vasant Vihar, Delhi
                  Website: Payu

                  Hi, i have an business account with payu money. I have raising query from last 3 weeks but didn't get single call back or written response. Payu is a big disappointment since there is no one to resolve your issue.
                  Query was raised to provide commission invoices.
                  PayUMoney customer support has been notified about the posted complaint.
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                    D
                    dineshktmk
                    from Bengaluru, Karnataka
                    Jun 6, 2021
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                    Address: dinesha k, 9916906155, [email protected]

                    I made a payment rs 70, 211 with your gateway, I hope you have a valuable customer with your, i need your support, right now am already file a case to money credit regarding online payment fraud. we send you a your reference no please check and let me know. who is the person and contact details. other wise rise complint to PayU India.

                    please consider a serious notice with this mail.

                    [protected]
                    dinesha K

                    INR 2250.0 Paid to Money Credit

                    INR 2250.0 Paid to Money Credit on[protected]:30:01 via payment Link.
                    Here are your transaction details:
                    Transaction Id [protected]
                    Bank Reference Number 6216922344816726906094
                    PayU Transaction ID 4018646

                    PayU is Money Credit payment partner. We ensure easy and successful transactions
                    For any product/service query, contact Money Credit.

                    For any queries and doubts, please visit our FAQs

                    Since this is an automated email, replying to this will not connect you with us.

                    © Copyright 2020, PayU. All rights are reserved.

                    INR 3500.0 Paid to Money Credit

                    INR 3500.0 Paid to Money Credit on[protected]:37:28 via payment Link.
                    Here are your transaction details:
                    Transaction Id [protected]
                    Bank Reference Number 6216925416486048406107
                    PayU Transaction ID 4018685

                    PayU is Money Credit payment partner. We ensure easy and successful transactions
                    For any product/service query, contact Money Credit.

                    For any queries and doubts, please visit our FAQs

                    Since this is an automated email, replying to this will not connect you with us.

                    © Copyright 2020, PayU. All rights are reserved.

                    INR 4600.0 Paid to Money Credit

                    INR 4600.0 Paid to Money Credit on[protected]:49:41 via payment Link.
                    Here are your transaction details:
                    Transaction Id [protected]
                    Bank Reference Number 6216932806146715606097
                    PayU Transaction ID 4018716

                    PayU is Money Credit payment partner. We ensure easy and successful transactions
                    For any product/service query, contact Money Credit.

                    For any queries and doubts, please visit our FAQs

                    Since this is an automated email, replying to this will not connect you with us.

                    © Copyright 2020, PayU. All rights are reserved.

                    INR 6400.0 Paid to Money Credit

                    INR 6400.0 Paid to Money Credit on[protected]:10:34 via payment Link.
                    Here are your transaction details:
                    Transaction Id [protected]
                    Bank Reference Number 6216944959656332806099
                    PayU Transaction ID 4018788

                    PayU is Money Credit payment partner. We ensure easy and successful transactions
                    For any product/service query, contact Money Credit.

                    For any queries and doubts, please visit our FAQs

                    Since this is an automated email, replying to this will not connect you with us.

                    © Copyright 2020, PayU. All rights are reserved.

                    INR 8500.0 Paid to Money Credit

                    INR 8500.0 Paid to Money Credit on[protected]:22:47 via payment Link.
                    Here are your transaction details:
                    Transaction Id [protected]
                    Bank Reference Number 6216952144536373606103
                    PayU Transaction ID 4018835

                    PayU is Money Credit payment partner. We ensure easy and successful transactions
                    For any product/service query, contact Money Credit.

                    For any queries and doubts, please visit our FAQs

                    Since this is an automated email, replying to this will not connect you with us.

                    © Copyright 2020, PayU. All rights are reserved.

                    INR 7300.0 Paid to Money Credit

                    INR 7300.0 Paid to Money Credit on[protected]:13:52 via payment Link.
                    Here are your transaction details:
                    Transaction Id [protected]
                    Bank Reference Number 6216983056076733006095
                    PayU Transaction ID 4019039

                    PayU is Money Credit payment partner. We ensure easy and successful transactions
                    For any product/service query, contact Money Credit.

                    For any queries and doubts, please visit our FAQs

                    Since this is an automated email, replying to this will not connect you with us.

                    © Copyright 2020, PayU. All rights are reserved.

                    INR 37122.0 Paid to Money Credit

                    INR 37122.0 Paid to Money Credit on[protected]:21:03 via payment Link.
                    Here are your transaction details:
                    Transaction Id [protected]
                    Bank Reference Number 6216987113336881106107
                    PayU Transaction ID 4019063

                    PayU is Money Credit payment partner. We ensure easy and successful transactions
                    For any product/service query, contact Money Credit.

                    For any queries and doubts, please visit our FAQs

                    Since this is an automated email, replying to this will not connect you with us.

                    © Copyright 2020, PayU. All rights are reserved.
                    PayUMoney customer support has been notified about the posted complaint.
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                      B
                      Report
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                      Address: Punjab

                      Your payment(Id[protected] of Rs 150.0 for Ridhi Sidhi Lottery is successful. For queries on your payment visit: http://pmny.in/FI6L8HEhtoCj..
                      I have bought lottery but this merchant does not give me ticket number.This is a fake site please ban this.Please ban license of Ridhi Sidhi Lottery and avail me refund.
                      PayUMoney customer support has been notified about the posted complaint.
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                        P
                        Ponnaganti Shekar
                        Jun 6, 2021
                        Resolved
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                        Resolved

                        Website: topupkaro.in

                        Transaction No. [protected] for Rs 400.00 done for Shop has succeeded from payu team

                        I got this message from you it has succeeded but I didn't get my things.

                        So, I want to refund my amount Rs 400.00
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        PayUMoney customer support has been notified about the posted complaint.
                        Hi!

                        Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                        Regards,
                        Team PayU
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                          F
                          Filex
                          Jun 5, 2021
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                          I used this website xtremebuy.in to bought the item but i never receives the item nor the refunds please do something about it.
                          +1 photos
                          PayUMoney customer support has been notified about the posted complaint.
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                            P
                            PAakash
                            Jun 5, 2021
                            Resolved
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                            Resolved

                            I have paid 500 to payu yesterday but it is not refund back to my account RRN[protected]
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            PayUMoney customer support has been notified about the posted complaint.
                            Hi!

                            Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                            Regards,
                            Team PayU
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                              H
                              HIMANSHU KUWAR
                              Jun 5, 2021
                              Resolved
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                              Resolved

                              I was filling up a application form for Indian air force I completed with the personal and educational details. As I went to complete my payment I used my debit card to make the payment I entered the card details and also entered the OTP. As I entered the OTP the site (afcat.cdac.in )stopped working but the amount was deducted now there is no response from the other side. pls look into it as soon as possible
                              Aug 8, 2021
                              Complaint marked as Resolved 
                              PayUMoney customer support has been notified about the posted complaint.
                              Hi!

                              Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                              Regards,
                              Team PayU
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                                S
                                Sanjeev Lekhi
                                Jun 5, 2021
                                Resolved
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                                Resolved

                                Address: A-15,GULMOHAR PARK. New Delhi. 110049.

                                I have a refund of Rs. 165/ which is to be done through your company. ARN 30001011351128120988560. Refund initiated date 15/05/2021. Refund expected by 24/05/2021. Till date I have not received my refund. I request you to please look into this.
                                Regards.
                                Sanjeev Lekhi

                                [protected]@gmail.com
                                [protected]
                                Aug 8, 2021
                                Complaint marked as Resolved 
                                PayUMoney customer support has been notified about the posted complaint.
                                Hi!

                                Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                                Regards,
                                Team PayU
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                                  R
                                  Roopashree.Tl
                                  Jun 2, 2021
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                                  Team

                                  Below to bring your notice that their was a payment maid to max fashion from my icici bank account dated 17th april.
                                  Amt 1198, but received a email notification payment failed.

                                  Complaint raised with bank and max fashion, but now it's directed to payment gateway.
                                  Kindly look into the issue.
                                  Please find my account details for your reference.
                                  Account number :[protected]

                                  Account number :[protected]

                                  Account Type :- Savings

                                  Account holder's name :- TURVVEKARE LAKSHMI NARAYANA ROOPASHREE

                                  IFSC Code :- ICIC0001420

                                  Regards
                                  Roopashree
                                  [protected]
                                  PayUMoney customer support has been notified about the posted complaint.
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                                    Q
                                    quiz digital
                                    Jun 2, 2021
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                                    Complaint about fraud by Wellvon.com, powered by Shopify and payment partner PayU.

                                    Dear sir/madam,

                                    I had placed an order on WellVon.com, powered by Shopify, website https://wellvon.com on 4th May 2021, Transaction ID: [protected] order id (WL42972). For (Bluetooth Smart Watch) worth rs. 1, 999. I paid the amount from my (Phonepe wallet). The payment was transferred through payu (Payu payment id[protected],

                                    I haven't received the product even after one month and no update from the seller for emails. Upon researching on Facebook, I found that the seller has committed many fraud transactions like this in the past.

                                    The site shows that your order is returned, I never received any call from a delivery agent. No contact number to reach out to them; no option for the cancellation of the order. This seems to be fraud, as the payment wasn't made to the vendor, named Lalit Kumar.

                                    I request you to cancel my order and refund my money

                                    My email id: [protected]@gmail.com

                                    Please resolve my problem as earliest as possible.

                                    Regards,
                                    PayUMoney customer support has been notified about the posted complaint.
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                                      R
                                      Rajeswari Kumar
                                      Jun 2, 2021
                                      Resolved
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                                      Resolved

                                      Sir
                                      i order to some items on face book app on 27.11.2020, pay on money in online but items not recieved and not give money so pls refund my money, \

                                      i pay cash on pror payu money gurgan. rs 747only
                                      Aug 8, 2021
                                      Complaint marked as Resolved 
                                      PayUMoney customer support has been notified about the posted complaint.
                                      pls refund amount
                                      PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
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                                        A
                                        anshuman01
                                        Jun 2, 2021
                                        Resolved
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                                        Resolved

                                        Dear Sir,
                                        Myself Anshuman Srivastava S/o Sri Shiv Kumar Srivastava got a
                                        Call from namely Shriya Sharma for Job from Mobile No. [protected], and told me that you have shortlisted for the interview in Axis Bank for Personal Banking Manager, you should have to be register on our website (https://shinejobscareers.in) and have to make a reference Id payment of Rs.10 Only, They told me to register for job and make payment of Rs 10 Only but when i did it they continuously deducted my account with Rs. 10000, 5000. After that she switched off her phone and Blocked me on WhatsApp. Kindly do the needful and help me to get my money back from these fraudsters.
                                        Please Help.
                                        ANSHUMAN SRIVASTAVA
                                        Contact Number: [protected]
                                        +9 photos
                                        Aug 7, 2021
                                        Complaint marked as Resolved 
                                        PayUMoney customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jun 02, 2021
                                        PayUMoney Customer Care's response
                                        Please note that all transactions processed through PayU payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after the 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very little probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s. In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to the nearest Cyber cell office and they shall facilitate you on the further process.
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