Claimed

PayUMoney Complaints & Reviews

3
Updated: Dec 24, 2025
Complaints 3775
Resolved
2133
Unresolved
1642
Contacts

File a complaint to PayUMoney

Having problems with PayUMoney?

File a complaint and get it resolved by PayUMoney customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

PayUMoney reviews & complaints page 60

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
Rohini keskar
May 21, 2021
Resolved
Report
Copy
Resolved

On 27 April i have done payment to buy mivi headphone through phone pay app . My account successfully debited Rs. 999 to Payu but my order is not confirmed .When i mail the mivi support they asking payu id but i didn't received any payu id. My transaction details are as follows.
Name - Rohini Kiran Keskar
Mobile -[protected]
Trasaction date - 27/4/2021
Trasaction Amount- 999
Trasaction Id - P2104271606158501591349
Aug 6, 2021
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    P
    prakasha kumar das
    May 21, 2021
    Resolved
    Report
    Copy
    Resolved

    Dear sir/madam,

    Kindly Refund my money dated 13.05.2021(time 16.55p.m) to debited my credit card RS.6920 & Transaction np..[protected] done but till date not refund my money not back.

    Kindly very very requested refund my money asap...

    Regards,
    Prakasha Kumar Das
    Mob.[protected]
    card no.[protected]
    Aug 6, 2021
    Complaint marked as Resolved 
    PayUMoney customer support has been notified about the posted complaint.
    Hi,

    PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues.

    Stay Safe, PayU
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      Afsha Sultan
      May 21, 2021
      Resolved
      Report
      Copy
      Resolved

      Didn't get transaction mail on my mail id from PayUmoney

      Website: payumoney

      Dear payumoney team,

      I had made a transaction of rs 2752.48/- through payumoney, the transaction was successful, but i did not receive the receipt of the same on my registered email id.
      The transaction details are as below:-
      Transaction id:[protected]
      Transaction amount:-rs 2752.48/-
      Transaction date:-20/05/2021

      Since i have to have to get the merchant id to download my form from...
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy
      D
      Desh Deepak Singh Chauhan
      May 20, 2021
      Report
      Copy

      Address: Front of the transit hostel azad nagar hardoi

      100 of costumers transaction on this money transfer protocol on cosmoskraft.com
      But now payu money not providing the actual details of cosmoskraft.com.
      And helping in money refund instead saying to contact my own bank...
      All details available on payu money.
      Hope when I file some more case where this is going to be return money or forward me to China based company where all the money transfered without my concern my money gone to international transactions.
      PayUMoney customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        K
        kirti2193
        May 19, 2021
        Report
        Copy

        Website: www.loungelives.com

        I made a payment of Rs. 1195.95 via payumoney gateway to site WWW.loungelives.com Transaction ID- S52942395
        dated 25th April 2021
        Got to know this site is running a major scam by taking payments in advance and never delivering the products. they contacted me and told me my order got cancelled and in order to get refund I have to download AnyDesk App (I was AWARE of this app & Teamviewer which gives REMOTE ACCESS to your device to anybody you share the 9 or 12 Digit SECURITY NUMBER with)
        This merchant was trying to drain my bank account but I hung up on him. I cant believe Payu is promising its clients a safe gateway but aren't even verifying such ###. I want a REFUND immediately & I want PAYU to take RESPONSIBILITY and BLOCK this Payment channel.
        +1 photos
        PayUMoney customer support has been notified about the posted complaint.
        Verified Support
        May 20, 2021
        PayUMoney Customer Care's response
        Hi,

        Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
        For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

        Regards,
        Team PayU
        May 20, 2021
        Updated by kirti2193
        But the merchant is a SCAMMER! I just narrated the whole thing how he tried to dupe me further in the name of refund. Asking my bank balance, wanting details of my bank account, etc. Multiple complaints from multiple people have been filed against lounge lives and you want me to talk to them? Guess what? Good luck finding any contacts on their website, they're unreachable!! I want my refund back to my source account
        May 20, 2021
        Updated by kirti2193
        You cannot blatantly ask me to ask your fraud merchant who's ID isn't even visible in the message you typed and the one you didn't even care to verify!! I'm going through this mental harassment and losing money and all you can do is dodge responsibility and accountability? In regard to refund please contact merchant? What is wrong with you?
        Actually something is fishy in PayUmoney thus they not helping costumers instead they are saving the fraudulent site owners as I requested to only provide me account details. But PayUmoney support executives taken commissions from frauds so not interested in helping anymore

        Fraud/scam - Comment #3835283 - Image #0
        Helpful
        1 other people found this review helpful
        1 found this helpful
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          G
          Gs*
          May 19, 2021
          Resolved
          Report
          Copy
          Resolved

          On 18/05/2021 I paid 600 rupees for Pearson mepro using the link given for us using payumoney.I paid the amount but I didnt get payment id and transaction status.

          Through phonepe..transaction I'd is
          T2105182211315204988318.
          UPI transaction reference no.is[protected].

          Please inform the payment id and status.
          Aug 8, 2021
          Complaint marked as Resolved 
          PayUMoney customer support has been notified about the posted complaint.
          Verified Support
          May 20, 2021
          PayUMoney Customer Care's response
          Hey, this is a successful TXN via PayUmoney Payment ID [protected]at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            U
            Uday sethi
            May 19, 2021
            Resolved
            Report
            Copy
            Resolved

            I made 2 transation on 17.05.21 1st of rs 15800/- id is[protected] and 2nd of rs 10000/- id is [protected] but merchant is fraud there is no response so plz refund my money asap..
            Aug 5, 2021
            Complaint marked as Resolved 
            PayUMoney customer support has been notified about the posted complaint.
            PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues. Stay Safe, PayU.
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              D
              drnitinpandey
              May 18, 2021
              Report
              Copy

              Address: 9th Floor, Bestech Business Tower, Sector 48, Gurgaon, Haryana - 122003.

              PayU Website has no contact numbers or email for help of their customers. Their so called chat does notwork. Their previous email is not working. I have over a lakh rupees transaction through them, but money has not been transferred into my account and there is no way I can contact them.

              Please help.
              +1 photos
              PayUMoney customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                V
                Vicky Vlogs
                May 18, 2021
                Report
                Copy

                Address: No idea
                Website: therichbaby.myshopify.com

                Hi I have done the payment of Rs 199 to therichbaby.myshopify.com by using Payu.
                I came to know that this website is fraud.
                Payu should be transfer my money back as helping fraudulant merchant website.
                +1 photos
                PayUMoney customer support has been notified about the posted complaint.
                Verified Support
                May 20, 2021
                PayUMoney Customer Care's response
                Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant(https://clothtizori.in/collections/all). For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.
                May 20, 2021
                Updated by Vicky Vlogs
                Can you send merchant contact no because the page is not opening

                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  V
                  Vicky Vlogs
                  May 18, 2021
                  Report
                  Copy

                  Address: Ganesh Nagar Punch​ Kutir Powai Hiranandani

                  Hi I have done the payment of Rs 199 to therichbaby.myshopify.com by using Payumoney
                  I came to know that this website is fraud.
                  Payumoney should be transfer my money back as helping fraudulant merchant website.
                  +1 photos
                  PayUMoney customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    R
                    Reema Gupta Kawatra
                    May 18, 2021
                    Resolved
                    Report
                    Copy
                    Resolved

                    Payment ID[protected] and[protected] not deposited in bank even after 7 days.
                    Aug 5, 2021
                    Complaint marked as Resolved 
                    PayUMoney customer support has been notified about the posted complaint.
                    Hi Reema,

                    We are unable to view your Payment ID here. Please share your concern through help.payu.in for further assistance.

                    Regards
                    Team PayU
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      T
                      May 18, 2021
                      Resolved
                      Report
                      Copy
                      Resolved

                      Hi I have done the payment of Rs 16206 to www.goodlucksales.com by using Payu.
                      I came to know that this website is fraud.
                      Payu should be transfer my money back as helping fraudulant merchant website.
                      +1 photos
                      Aug 5, 2021
                      Complaint marked as Resolved 
                      PayUMoney customer support has been notified about the posted complaint.
                      Hi,

                      We regret the inconvenience caused. Please note that PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues.

                      Regards,
                      Team PayU
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Sarjeel Farooqui
                        May 18, 2021
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: B-8chandrauday chawl mahakali caves road andheri east

                        My uc has not come i had paid for it 480
                        +1 photos
                        Aug 5, 2021
                        Complaint marked as Resolved 
                        PayUMoney customer support has been notified about the posted complaint.
                        Hi,

                        Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
                        For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

                        Regards,
                        Team PayU
                        Helpful
                        1 other people found this review helpful
                        1 found this helpful
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          R
                          rahul1615
                          May 17, 2021
                          Resolved
                          Report
                          Copy
                          Resolved

                          I ordered a product from one of your merchants named DH BROTHERS. But the product which I have ordered for not delivered yet. I think it is a spurious merchant who do not deliver products to the customers. The payment was done through PayUmoney. please take some swift action so that we could get our money back.
                          thanks.
                          +1 photos
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          PayUMoney customer support has been notified about the posted complaint.
                          May 17, 2021
                          Updated by rahul1615
                          complaint has not been resolved yet.

                          Hey, this is a successful TXN via PayUmoney Payment ID[protected]at our end, the amount for the same has been remitted to the merchant(ttps://www.theshoeskart.com) For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            Akashsinghrajput
                            May 17, 2021
                            Report
                            Copy

                            91 club big scammer

                            Hello 91club Team

                            I'm Akash Kumar and I was paid ₹38995 through pay u money payment getaway to 91club website.
                            This website is big scammer . Huge amount of money was strapped. Lots of people going to depression for this scam.
                            More than 5 lakh people lost their money .And each individual lost between 500 to 1 lak
                            And I was also one of them .
                            So please help me and refund my money kindly.
                            br...
                            +4 photos
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy
                            S
                            SHANMUGA PRIYA S 15EC127
                            May 17, 2021
                            Resolved
                            Report
                            Copy
                            Resolved

                            I paid 2000 Rs as security deposit for a job MERCHANT NAME : WORK FROM HOME through PayUMoney on April 29 13:15. But it turned out to be a scam group. Hence, I kindly request you to refund my money from the recipient.

                            Scam Company Name/Link: http://jobtechsolutions.com/, Upzic Technology, Lorbo Global, http://geteasy2earn.com/, Computer Data Entry Operator/Part-time [protected]@Home / Home Based Work Jobs.

                            I applied for this job through Naukari.

                            Emails used by imposters: [protected]@gmail.com, [protected]@homebasetyping.com, [protected]@jobtechsolutions.com, [protected]@naukrirms.com

                            Phone numbers used by imposters: [protected], [protected], [protected], [protected], [protected]
                            +1 photos
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            PayUMoney customer support has been notified about the posted complaint.
                            Verified Support
                            May 18, 2021
                            PayUMoney Customer Care's response
                            Hi,

                            Please note that this is a successful transaction via Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.
                            For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

                            Regards,
                            Team PayU
                            Helpful
                            1 other people found this review helpful
                            1 found this helpful
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              P
                              pathan saif
                              May 17, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              I want refund from powerbank
                              +1 photos
                              Aug 5, 2021
                              Complaint marked as Resolved 
                              PayUMoney customer support has been notified about the posted complaint.
                              PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                P
                                pathan saif
                                May 17, 2021
                                Report
                                Copy

                                I want our money which deposited in power bank
                                +1 photos
                                PayUMoney customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  F
                                  Fragaholicperfumes
                                  May 17, 2021
                                  Report
                                  Copy

                                  Website: Payu money

                                  Merchant id : 7414403
                                  I've got several payments from my customer's through your gateway and amounts have been deducted through my customers' account but not yet deposited into my bank account and problem I'm facing is " payment deposit canceled ". Kindly provide me my payment asap . I'm not going to use this platform from now onwards neither ill suggest anyone to do so. I've attached few Screenshots for proof kindly look at them and deposit the money asap
                                  +10 photos
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    Anil Ku Sahu
                                    May 16, 2021
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Dear Team,

                                    We are purchasing some shirt via online TrendsAnd Glam but payment is done.
                                    But product is not deliver.
                                    As date on 02 April 2021.
                                    We also share transactions detail...
                                    Amt 199.

                                    I request to Repayment for help.
                                    +1 photos
                                    Aug 5, 2021
                                    Complaint marked as Resolved 
                                    PayUMoney customer support has been notified about the posted complaint.
                                    Hi,

                                    Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 17098_210402:11 in order to get the status at their end.

                                    Regards,
                                    Team PayU
                                    Hi,

                                    Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 17098_210402:11 in order to get the status at their end.

                                    Regards,
                                    Team PayU
                                    Helpful
                                    Found this helpful?
                                    2 Comments
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit