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PayUMoney Complaints & Reviews

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Updated: Jan 27, 2026
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PayUMoney reviews & complaints page 60

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A
aakhyat
May 21, 2021
Resolved
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Hello,
My settlement has been on hold since one week. I checked with your computerized help service it says it would be done within 24 hrs. I have been trying to contact the customer care number but it says invalid number. How are we suppose to trust you people with such inconvenience. Very disappointed.
Aug 12, 2021
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
May 23, 2021
PayUMoney Customer Care's response
Hi!

Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you further with your query.

Regards,
Team PayU
May 24, 2021
Updated by aakhyat
I have tried complaining through your site but it never allows me to reply. It only works on automated replies which doesn't make any sense. I did try doing it again but the same things pops up.
Verified Support
May 25, 2021
PayUMoney Customer Care's response
Hi!

Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in or [protected]@payumoney.com and our respective team will assist you further with your query.

Regards,
Team PayU
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    V
    Vipin2801
    May 21, 2021
    Resolved
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    Resolved

    It is informed that I ordered Symphony Sumo 75XL Powerful Desert Air cooler 75-ltr, Air fan, Easy-Fill, 3-side Honey comb pads, I-pure Console & Low Power Consumption grey on 15/4/2021 to “ Cosmoskraft Company” with order No. 701351. In this regard I paid Rs. 9996/- to Cosmoskraft with Transaction ID:[protected]. Cosmoskraft received this payment via PayuMoney(Request ID: [protected] Payu Id: [protected] : Bank Reference No.[protected]. After finish due date my order did not come. After Some time I found that it is a fraud company. When I saw reviews on complaintroom.in I found there are approx.64 persons lodge against cosmoskraft. I mailed many times to Payumoney for providing merchant details (like GSTN No., Company Address and owner name) but it did not provide any detail. I also complaint on NCH( National Consumer Helpline with Docket No 2702932) and cyber crime also.Therefore, It is requested that pls provide me Merchant details and get money back.
    Aug 9, 2021
    Complaint marked as Resolved 
    PayUMoney customer support has been notified about the posted complaint.
    Verified Support
    May 21, 2021
    PayUMoney Customer Care's response
    Hi,

    Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
    For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

    We advise you to please get in touch with the issuing bank and initiate an official complaint (Dispute) regarding the same, in case if the concerned merchant is not providing the services.

    PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence any refund/resolution will be provided by the merchant only.

    Regards,
    Team PayU
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      R
      Rohini keskar
      May 21, 2021
      Resolved
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      Resolved

      On 27 April i have done payment to buy mivi headphone through phone pay app . My account successfully debited Rs. 999 to Payu but my order is not confirmed .When i mail the mivi support they asking payu id but i didn't received any payu id. My transaction details are as follows.
      Name - Rohini Kiran Keskar
      Mobile -[protected]
      Trasaction date - 27/4/2021
      Trasaction Amount- 999
      Trasaction Id - P2104271606158501591349
      Aug 6, 2021
      Complaint marked as Resolved 
      PayUMoney customer support has been notified about the posted complaint.
      Hi,

      We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

      • PayU, Merchant, and Bank reference number.
      • Scan copy of bank statement indicating the debit for the required transaction.
      • Transaction date along with the amount.
      • Email id or phone number used for processing the transaction.
      • First 6 and last 4 digits of your card.
      • UPI / VPA if any used

      Regards,
      Team PayU
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        P
        prakasha kumar das
        May 21, 2021
        Resolved
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        Resolved

        Dear sir/madam,

        Kindly Refund my money dated 13.05.2021(time 16.55p.m) to debited my credit card RS.6920 & Transaction np..[protected] done but till date not refund my money not back.

        Kindly very very requested refund my money asap...

        Regards,
        Prakasha Kumar Das
        Mob.[protected]
        card no.[protected]
        Aug 6, 2021
        Complaint marked as Resolved 
        PayUMoney customer support has been notified about the posted complaint.
        Hi,

        PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues.

        Stay Safe, PayU
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          A
          Afsha Sultan
          May 21, 2021
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          Resolved

          Website: payumoney

          Dear payumoney team,

          I had made a transaction of rs 2752.48/- through payumoney, the transaction was successful, but i did not receive the receipt of the same on my registered email id.
          The transaction details are as below:-
          Transaction id:[protected]
          Transaction amount:-rs 2752.48/-
          Transaction date:-20/05/2021

          Since i have to have to get the merchant id to download my form from ruhs website and submit in the college within 3 days, it is requested to kindly provide me the receipt it is very very urgent.

          help asap.
          Aug 5, 2021
          Complaint marked as Resolved 
          PayUMoney customer support has been notified about the posted complaint.
          Hi,

          Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

          PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues.

          Regards,
          Team PayU
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            D
            Desh Deepak Singh Chauhan
            May 20, 2021
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            Address: Front of the transit hostel azad nagar hardoi

            100 of costumers transaction on this money transfer protocol on cosmoskraft.com
            But now payu money not providing the actual details of cosmoskraft.com.
            And helping in money refund instead saying to contact my own bank...
            All details available on payu money.
            Hope when I file some more case where this is going to be return money or forward me to China based company where all the money transfered without my concern my money gone to international transactions.
            PayUMoney customer support has been notified about the posted complaint.
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              K
              kirti2193
              May 19, 2021
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              Website: www.loungelives.com

              I made a payment of Rs. 1195.95 via payumoney gateway to site WWW.loungelives.com Transaction ID- S52942395
              dated 25th April 2021
              Got to know this site is running a major scam by taking payments in advance and never delivering the products. they contacted me and told me my order got cancelled and in order to get refund I have to download AnyDesk App (I was AWARE of this app & Teamviewer which gives REMOTE ACCESS to your device to anybody you share the 9 or 12 Digit SECURITY NUMBER with)
              This merchant was trying to drain my bank account but I hung up on him. I cant believe Payu is promising its clients a safe gateway but aren't even verifying such ###. I want a REFUND immediately & I want PAYU to take RESPONSIBILITY and BLOCK this Payment channel.
              PayUMoney customer support has been notified about the posted complaint.
              Verified Support
              May 20, 2021
              PayUMoney Customer Care's response
              Hi,

              Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
              For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

              Regards,
              Team PayU
              May 20, 2021
              Updated by kirti2193
              But the merchant is a SCAMMER! I just narrated the whole thing how he tried to dupe me further in the name of refund. Asking my bank balance, wanting details of my bank account, etc. Multiple complaints from multiple people have been filed against lounge lives and you want me to talk to them? Guess what? Good luck finding any contacts on their website, they're unreachable!! I want my refund back to my source account
              May 20, 2021
              Updated by kirti2193
              You cannot blatantly ask me to ask your fraud merchant who's ID isn't even visible in the message you typed and the one you didn't even care to verify!! I'm going through this mental harassment and losing money and all you can do is dodge responsibility and accountability? In regard to refund please contact merchant? What is wrong with you?
              Actually something is fishy in PayUmoney thus they not helping costumers instead they are saving the fraudulent site owners as I requested to only provide me account details. But PayUmoney support executives taken commissions from frauds so not interested in helping anymore
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                G
                Gs*
                May 19, 2021
                Resolved
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                Resolved

                On 18/05/2021 I paid 600 rupees for Pearson mepro using the link given for us using payumoney.I paid the amount but I didnt get payment id and transaction status.

                Through phonepe..transaction I'd is
                T2105182211315204988318.
                UPI transaction reference no.is[protected].

                Please inform the payment id and status.
                Aug 8, 2021
                Complaint marked as Resolved 
                PayUMoney customer support has been notified about the posted complaint.
                Verified Support
                May 20, 2021
                PayUMoney Customer Care's response
                Hey, this is a successful TXN via PayUmoney Payment ID [protected]at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.
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                  U
                  Uday sethi
                  May 19, 2021
                  Resolved
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                  Resolved

                  I made 2 transation on 17.05.21 1st of rs 15800/- id is[protected] and 2nd of rs 10000/- id is [protected] but merchant is fraud there is no response so plz refund my money asap..
                  Aug 5, 2021
                  Complaint marked as Resolved 
                  PayUMoney customer support has been notified about the posted complaint.
                  PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues. Stay Safe, PayU.
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                    D
                    drnitinpandey
                    May 18, 2021
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                    Address: 9th Floor, Bestech Business Tower, Sector 48, Gurgaon, Haryana - 122003.

                    PayU Website has no contact numbers or email for help of their customers. Their so called chat does notwork. Their previous email is not working. I have over a lakh rupees transaction through them, but money has not been transferred into my account and there is no way I can contact them.

                    Please help.
                    PayUMoney customer support has been notified about the posted complaint.
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                      V
                      Vicky Vlogs
                      May 18, 2021
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                      Address: No idea
                      Website: therichbaby.myshopify.com

                      Hi I have done the payment of Rs 199 to therichbaby.myshopify.com by using Payu.
                      I came to know that this website is fraud.
                      Payu should be transfer my money back as helping fraudulant merchant website.
                      PayUMoney customer support has been notified about the posted complaint.
                      Verified Support
                      May 20, 2021
                      PayUMoney Customer Care's response
                      Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant(https://clothtizori.in/collections/all). For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.
                      May 20, 2021
                      Updated by Vicky Vlogs
                      Can you send merchant contact no because the page is not opening

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                        Vicky Vlogs
                        May 18, 2021
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                        Address: Ganesh Nagar Punch​ Kutir Powai Hiranandani

                        Hi I have done the payment of Rs 199 to therichbaby.myshopify.com by using Payumoney
                        I came to know that this website is fraud.
                        Payumoney should be transfer my money back as helping fraudulant merchant website.
                        PayUMoney customer support has been notified about the posted complaint.
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                          R
                          Reema Gupta Kawatra
                          May 18, 2021
                          Resolved
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                          Resolved

                          Payment ID[protected] and[protected] not deposited in bank even after 7 days.
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          PayUMoney customer support has been notified about the posted complaint.
                          Hi Reema,

                          We are unable to view your Payment ID here. Please share your concern through help.payu.in for further assistance.

                          Regards
                          Team PayU
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                            T
                            May 18, 2021
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                            Resolved

                            Hi I have done the payment of Rs 16206 to www.goodlucksales.com by using Payu.
                            I came to know that this website is fraud.
                            Payu should be transfer my money back as helping fraudulant merchant website.
                            Aug 5, 2021
                            Complaint marked as Resolved 
                            PayUMoney customer support has been notified about the posted complaint.
                            Hi,

                            We regret the inconvenience caused. Please note that PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues.

                            Regards,
                            Team PayU
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                              S
                              Sarjeel Farooqui
                              May 18, 2021
                              Resolved
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                              Resolved

                              Address: B-8chandrauday chawl mahakali caves road andheri east

                              My uc has not come i had paid for it 480
                              Aug 5, 2021
                              Complaint marked as Resolved 
                              PayUMoney customer support has been notified about the posted complaint.
                              Hi,

                              Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
                              For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

                              Regards,
                              Team PayU
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                                R
                                rahul1615
                                May 17, 2021
                                Resolved
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                                Resolved

                                I ordered a product from one of your merchants named DH BROTHERS. But the product which I have ordered for not delivered yet. I think it is a spurious merchant who do not deliver products to the customers. The payment was done through PayUmoney. please take some swift action so that we could get our money back.
                                thanks.
                                Aug 5, 2021
                                Complaint marked as Resolved 
                                PayUMoney customer support has been notified about the posted complaint.
                                May 17, 2021
                                Updated by rahul1615
                                complaint has not been resolved yet.

                                Hey, this is a successful TXN via PayUmoney Payment ID[protected]at our end, the amount for the same has been remitted to the merchant(ttps://www.theshoeskart.com) For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.
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                                  A
                                  Akashsinghrajput
                                  May 17, 2021
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                                  Hello 91club Team

                                  I'm Akash Kumar and I was paid ₹38995 through pay u money payment getaway to 91club website.
                                  This website is big scammer . Huge amount of money was strapped. Lots of people going to depression for this scam.
                                  More than 5 lakh people lost their money .And each individual lost between 500 to 1 lak
                                  And I was also one of them .
                                  So please help me and refund my money kindly.

                                  My upi refrence number is [protected]
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 18, 2021
                                  PayUMoney Customer Care's response
                                  PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues. Stay Safe, PayU.
                                  May 18, 2021
                                  Updated by Akashsinghrajput
                                  The merchant and 91 club run away.please solve my problem
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                                    S
                                    SHANMUGA PRIYA S 15EC127
                                    May 17, 2021
                                    Resolved
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                                    Resolved

                                    I paid 2000 Rs as security deposit for a job MERCHANT NAME : WORK FROM HOME through PayUMoney on April 29 13:15. But it turned out to be a scam group. Hence, I kindly request you to refund my money from the recipient.

                                    Scam Company Name/Link: http://jobtechsolutions.com/, Upzic Technology, Lorbo Global, http://geteasy2earn.com/, Computer Data Entry Operator/Part-time [protected]@Home / Home Based Work Jobs.

                                    I applied for this job through Naukari.

                                    Emails used by imposters: [protected]@gmail.com, [protected]@homebasetyping.com, [protected]@jobtechsolutions.com, [protected]@naukrirms.com

                                    Phone numbers used by imposters: [protected], [protected], [protected], [protected], [protected]
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    PayUMoney customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 18, 2021
                                    PayUMoney Customer Care's response
                                    Hi,

                                    Please note that this is a successful transaction via Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.
                                    For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

                                    Regards,
                                    Team PayU
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                                      pathan saif
                                      May 17, 2021
                                      Resolved
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                                      Resolved

                                      I want refund from powerbank
                                      Aug 5, 2021
                                      Complaint marked as Resolved 
                                      PayUMoney customer support has been notified about the posted complaint.
                                      PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
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                                        pathan saif
                                        May 17, 2021
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                                        I want our money which deposited in power bank
                                        PayUMoney customer support has been notified about the posted complaint.
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