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PayUMoney Complaints & Reviews

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Updated: Jan 27, 2026
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PayUMoney reviews & complaints page 58

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R
Rajeswari Kumar
Jun 2, 2021
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Sir
i order to some items on face book app on 27.11.2020, pay on money in online but items not recieved and not give money so pls refund my money, \

i pay cash on pror payu money gurgan. rs 747only
Aug 8, 2021
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
pls refund amount
PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
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    anshuman01
    Jun 2, 2021
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    Resolved

    Dear Sir,
    Myself Anshuman Srivastava S/o Sri Shiv Kumar Srivastava got a
    Call from namely Shriya Sharma for Job from Mobile No. [protected], and told me that you have shortlisted for the interview in Axis Bank for Personal Banking Manager, you should have to be register on our website (https://shinejobscareers.in) and have to make a reference Id payment of Rs.10 Only, They told me to register for job and make payment of Rs 10 Only but when i did it they continuously deducted my account with Rs. 10000, 5000. After that she switched off her phone and Blocked me on WhatsApp. Kindly do the needful and help me to get my money back from these fraudsters.
    Please Help.
    ANSHUMAN SRIVASTAVA
    Contact Number: [protected]
    Aug 7, 2021
    Complaint marked as Resolved 
    PayUMoney customer support has been notified about the posted complaint.
    Verified Support
    Jun 02, 2021
    PayUMoney Customer Care's response
    Please note that all transactions processed through PayU payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after the 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very little probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s. In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to the nearest Cyber cell office and they shall facilitate you on the further process.
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      R
      RajShah001
      Jun 1, 2021
      Resolved
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      Resolved

      I have made a payment to Editor IJEAST with PayU and it gave me a success message and deducted the amount from my bank account. And after a half-hour, I get an email from PayU that the transaction has failed. Can you please help me with this Order Amount of Rs 1000.00.

      Please look into this matter at high priority. And reply over to the ticket I have raised with PayU Help with Ticket Id: PX[protected]

      Merchant Website: http://www.ijeast.com/payment.php
      Order Date & Time June[protected]:56:00 PM
      Jun 2, 2021
      Complaint marked as Resolved 
      PayUMoney customer support has been notified about the posted complaint.
      Abanke.com is a fraud company. Please dont accept payment gateway through this website. Also raise this issue to cybercrime abt fake site and take urgent action. 89 rs transaction through payu.. They are doing small amount fraud to be collected on large scale so that no one going to complain own stupidity and in this they are collecting huge money by fraud... What a plan sir jee..
      Free fire me topup kiya hu. 400 ska payment succsefull ho gaya hai or dimond nhi mila hai
      Gsutam's reply, Jun 29, 2021
      Free fire me topup kiya hu. 400 ska payment succsefull ho gaya hai or dimond nhi mila hai
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        V
        Vicky Kasana
        Jun 1, 2021
        Resolved
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        Resolved

        Address: H.no 2332 nangla enclave part 2 N.I.T Faridabad pin code 121005 haryana

        Hy sir..i have a car .my car number HR14F 6036 owner name jai chand. I was booking high security number plate from haryana. After payment I don't know Is it book and not. I could not get more information about my number plate. when will I get my number plate. Please tell me i paid 1650 Rs
        Aug 5, 2021
        Complaint marked as Resolved 
        PayUMoney customer support has been notified about the posted complaint.
        Jun 01, 2021
        Updated by Vicky Kasana
        Hy sir..i have a car .my car number HR14F 6036 owner name jai chand. I was booking high security number plate from haryana. After payment I don't know Is it book and not. I could not get more information about my number plate. when will I get my number plate. Please tell me i paid 1650 Rs.

        Verified Support
        Jun 02, 2021
        PayUMoney Customer Care's response
        Hi!

        As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant https://ezdocs.online For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

        Regards,
        Team PayU
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          S
          Shitij Chwla
          Jun 1, 2021
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          Resolved

          Verification is showing still Pending, DC[protected] Ticket no

          all documents submitted, accepting payments, but settlement is on hold

          How to Resolve this ?
          Aug 6, 2021
          Complaint marked as Resolved 
          PayUMoney customer support has been notified about the posted complaint.
          Hi [censored]ij, please feel free to raise your concern through the below-mentioned link. Hope this helps.
          https://help.payu.in/raise-ticket
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            K
            kampanik
            Jun 1, 2021
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            Paid a payment to Weft Grip ( online snack portal) via ICICI bank which went also via PayU, an amount of Rs 1881, biller did not receive payment.

            The money is still stuck. Would want this to be resolved. No reply from Pay U, no contact number, no live support, pathetic service. Pay U, should be closed, they are not duly following, norms to assist payees via their portal.

            Would need a reply from their side to address the matter.
            Aug 6, 2021
            Complaint marked as Resolved 
            PayUMoney customer support has been notified about the posted complaint.
            Hi,

            Please share the below details for assistance.
            • Scan copy of bank statement indicating the debit for the required transaction.
            • Transaction date along with the amount.
            • Email id or phone number used for processing the transaction.
            • First 6 and last 4 digits of your card
            Isn’t it PayU duty to give a call to the customer who is having an issue. It is PayU problem they should resolve it. I don’t wish to go legal but if I have to I will. You’ll guys are duping people and spoiling the image of Payu as well. I need this resolved,
            12th of may 2021 amount of INR 1881.00
            Email id [protected]@kampani.me
            Card number I can’t give it must be a secure network for me to provide that I’d why I have asked for someone to call me up.
            We are unable to trace any transaction with the shared details. Kindly contact your card/account issuing bank regarding the beneficiary details of this transaction. Please note that you need to call the bank’s customer care centre and not to visit the branch for this query
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              R
              rajaji_online
              May 31, 2021
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              Resolved

              I am a merchant on PayUmoney. I have been using Payumoney for receiving payments on my website for over 5 years. Since April 2021, Payumoney has stopped making payments/settlements received from my customers. I have created more than 3 tickets with merchant support and followed up several times. I haven't received any response from their end. I am a small business person and not having received the payments for 2 months has adversely impacted my business.

              PayUmoney has done this before multiple times. They suddenly stop making settlements to my bank account without any prior notice or reason and I have to follow up multiple times in order to receive my own money. This time they have been unresponsive for over 2 months and I have more than Rs. 60, 000 pending with them -- please help me receive my settlement from Payumoney
              Aug 13, 2021
              Complaint marked as Resolved 
              PayUMoney customer support has been notified about the posted complaint.
              Verified Support
              Jun 02, 2021
              PayUMoney Customer Care's response
              Hi!

              Apologies for the inconvenience. Request you to raise your concern via help.payu.in or [protected]@payumoney.com and our respective team will assist you further with your query.

              Regards,
              Team PayU
              As mentioned in my complaint, I've already created multiple tickets on via help.payu.in

              [protected]@payumoney.com is not a working email ID and I am unable to send any emails on this id. Can you please have your team contact me at [protected]@gmail.com?

              Thanks
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                G
                Gurickaulakh
                May 30, 2021
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                There is a site www.abanke.com. While search some refined oil on google i get into this site and they was showing cheap rate for that so i thought its a legitimate company and i process my order thru UPI and your payment gate was used there for making the payment thru UPI.
                First i am informing you and if you dont take any action then yes i will go ahead and report in the cyber cell also.

                Thru my Bank i already raised a dispute
                Payu transaction ID [protected]
                Merchant website https://abanke.com
                Amound paid 11.80₹
                Order date[protected]:05:06
                Aug 12, 2021
                Complaint marked as Resolved 
                PayUMoney customer support has been notified about the posted complaint.
                Verified Support
                Jun 01, 2021
                PayUMoney Customer Care's response
                Hi,

                Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
                For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

                Regards,
                Team PayU
                You just sell your payment gateway to them so that they can fraud as much as they can, if i go and check my order status. There is only one remark mention from day one” order is in processing” there is no other option from where i can cancel my order, get refund or modify my order. Hence proven its a complete scam website which collecting personal informations of the customer and you guys are promoting and supporting them.

                Why dont remove your gateway ?
                Why dont you check there cancellation and refund policy are working with the customers?
                I will raise a ticket for you in cyberCell, definitely there are some company norms o[censored]r through which you issue the payment gateway.
                Now its been 2 weeks and they are not responding on mail because they are using a invalid email along with they dont have a contact number to reach Cx support. I want my money back, they are using your payment gateway. If you are not responsible then who else is the responsible for this fraud payment gateway ?
                PayUMoney Customer Care's response, Jun 7, 2021
                Verified Support
                Hi! Please note, PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. You need to coordinate with the merchant only against your transaction. In case you do not receive support from the merchant, you may raise a chargeback with your issuing bank.
                I have ordered earbuds but not received any information about my delivery yet
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                  S
                  SIDHARTH H
                  May 29, 2021
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                  Resolved

                  I have raised a request for reversal of my amount that I accidentally paid to scammer.
                  I have mailed thrice and didn't received any response from Payumoney team.
                  It's my humble request to respond the mail.

                  The amount is huge, so I am requesting you sir to give chargeback option.
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  PayUMoney customer support has been notified about the posted complaint.
                  Hi!

                  In order to raise chargeback you need to contact your bank and the will assist you with the process.

                  Regards,
                  Team PayU
                  SIDHARTH H's [Complaint's author] reply, Jun 7, 2021
                  No charge back option in paytm wallet, please raise from PAYU side
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                    A
                    Amruth kumar k r
                    May 29, 2021
                    Resolved
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                    Resolved

                    Address: Not sure

                    Hi recently i have made a transaction thru u r portal to e-commhub on 26/05/2021 of rs 799/- my transaction no is [protected].and i have also rised a ticket no is DI[protected].after reciving successful payment mail, i have not recived any conformation mail from the vendor end, so it my be a fraud transaction regarding this issue please refund my amount.
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    PayUMoney customer support has been notified about the posted complaint.
                    Hi,

                    We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                    • PayU, Merchant and Bank reference number.
                    • Scan copy of bank statement indicating the debit for the required transaction.
                    • Transaction date along with the amount.
                    • Email id or phone number used for processing the transaction.
                    • First 6 and last 4 digits of your card.
                    • UPI / VPA if any used

                    Regards,
                    Team PayU
                    Hi,

                    We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                    • PayU, Merchant and Bank reference number.
                    • Scan copy of bank statement indicating the debit for the required transaction.
                    • Transaction date along with the amount.
                    • Email id or phone number used for processing the transaction.
                    • First 6 and last 4 digits of your card.
                    • UPI / VPA if any used

                    Regards,
                    Team PayU
                    Hi,

                    Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                    • PayU, Merchant and Bank reference number.
                    • Scan copy of bank statement indicating the debit for the required transaction.
                    • Transaction date along with the amount.
                    • Email id or phone number used for processing the transaction.
                    • First 6 and last 4 digits of your card.
                    • UPI / VPA if any used

                    Team PayU
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                      D
                      Dipraj Dolai
                      May 29, 2021
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                      Address: Payumoney

                      PayU logo
                      INR 159.0 Paid to Free Fire TOP UP infographic image
                      Ads Banner
                      INR 159.0 Paid to Free Fire TOP UP on[protected]:22:35 via Payment Button.
                      Here are your transaction details:
                      Transaction Id [protected]
                      Bank Reference Number [protected]
                      PayU Transaction ID 2148238
                      Secure Icon
                      PayU is Free Fire TOP UP payment partner. We ensure easy and successful transactions

                      For any product/service query, contact Free Fire TOP UP.

                      For any queries and doubts, please visit our FAQs
                      Since this is an automated email, replying to this will not connect you with us.
                      © Copyright 2020, PayU. All rights are reserved.

                      Click here to unsubscribe
                      Amount Refunded please
                      Fake Diamond nehi mila
                      Show quoted text
                      PayUMoney customer support has been notified about the posted complaint.
                      Charged Refund
                      Please Solve My Problems
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                        R
                        Raju Longia JBD
                        May 29, 2021
                        Resolved
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                        Resolved

                        TRANSACTION ID - [protected]
                        PAYMENT ID - [protected]
                        DATE[protected]
                        PLEASE send receipt of payment
                        ON EMAIL [protected]@GMAIL.COM
                        OR WHATSAPP
                        [protected]
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        PayUMoney customer support has been notified about the posted complaint.
                        Hi,

                        Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                        • PayU, Merchant and Bank reference number.
                        • Scan copy of bank statement indicating the debit for the required transaction.
                        • Transaction date along with the amount.
                        • Email id or phone number used for processing the transaction.
                        • First 6 and last 4 digits of your card.
                        • UPI / VPA if any used

                        Regards,
                        Team PayU
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                          R
                          Ruhullah
                          May 29, 2021
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                          Address: gurgoan

                          Hi Team,

                          I made two transactions via PayUMoney to merchant [protected]@passportsindiaseva.com of rupees 2995 * 2 = 5990 for my passport renewal and my wife new passport application.

                          I made this transaction as the website looks genuine initially and payment gate way is trusted i.e PayUMoney. Hence I trusted and made payment.

                          After payment made, I receive email from [protected]@passportsindiaseva.com

                          Dear Applicant,
                          Congratulations! You have been registered successfully on Passport Seva!!
                          We have received your application, Your Appointment Schedule confirmation will be sent via mail within 24-48 hours.Your Application id - a0e4fb83b427ef13

                          I waited for 48 hrs and now its 12 days. i didn't received any update. hence i called passport customer care. they confirmed me that it may be a fraud website. i tried to open the same website now. its not working.

                          I lost my hard earned money. please refund my money and take necessary action on the website.

                          I am enclosing all the attachments. please do the needful and return my money

                          My email :[protected]@gmail.com

                          Regards,
                          Ruhullah
                          PayUMoney customer support has been notified about the posted complaint.
                          Verified Support
                          May 31, 2021
                          PayUMoney Customer Care's response
                          Hey, this is a successful TXN via PayUmoney Payment ID[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant at [protected]@gmail.com directly to get the status at their end.
                          Jun 14, 2021
                          Updated by Ruhullah
                          I cant see merchant email as it is displaying as protected. Also provide merchant address to file complaint. Also provide phone numbers and kyc details.
                          I clearly mentioned that merchant is fraud as that email and domain no more exists. How can PayUmoney authenticated and trusted such fraud merchants and giving access for payments thr your payment gateway.? I sincerely request PayUmoney to find out the merchant as you know merchant more than customer as they are associated with your site. Also provide full merchant details which will help me to find out the contacts to file Police complaint. Llz fo the needful from your side.
                          Ruhullah's [Complaint's author] reply, May 31, 2021
                          Plz do the needful
                          Hello Team,

                          Any updates?
                          Hello Team,

                          Can you please help us to get our hard earned money back by providing details of Merchant. I have also done the transaction of 3495 Rs. And did not receive any communication. Please act asap this will avoid further frauds. Kindly act asap.
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                            J
                            Jagseer666
                            May 29, 2021
                            Resolved
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                            Resolved

                            Address: Chokram

                            I am purchase a topup 240 rs. But i have not receive diamonds from with payment by pay u . freefirediamondtopup.in. transactions id is [protected] . Please solve my problem .
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            PayUMoney customer support has been notified about the posted complaint.
                            Hi Jagseer,

                            PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues.

                            Stay Safe, PayU
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                              Babu BLR
                              from Bengaluru, Karnataka
                              May 29, 2021
                              Resolved
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                              Resolved

                              I ordered Luminious Battery on[protected] at 10:51:48 pm amount debited from my account and transaction successful to payu merchant (www.goodlucksales.com ) account but order not placed so I want my money back as early as possible . Merchant website / contact also not working . please look into this and Refund my money .

                              Note:- As per the SOP and SLA you have the documentation of the merchant to take the action against and not to repeat again
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              PayUMoney customer support has been notified about the posted complaint.
                              Verified Support
                              May 30, 2021
                              PayUMoney Customer Care's response
                              PayU is a payment aggregator who helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe
                              Jan 07, 2022
                              Updated by Babu BLR
                              Merchant is not responding / website also not working sir, this is fake e commerce portal regarding . Please do the needful..
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                                Postbox96
                                May 28, 2021
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                                Hi, i paid to classystore merchant using payumoney, they provided payumoney payment request link. Merchant was fraud they betrayed us in delivering product. I an writing this to you to provide my money, marking merchant as a fraud. Please provide my refund. Merchant never responded. Kindly take action & refund us.
                                PayUMoney customer support has been notified about the posted complaint.
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                                  Deepshikha0508
                                  May 28, 2021
                                  Resolved
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                                  Resolved

                                  Address: Online gateway

                                  I did transaction for payumoney but I did not receive any service from that so please provide my money. From company which I paid was a fraud company he run away and its server is out of reachable
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Hi,

                                  We deeply regret the inconvenience. PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues.

                                  Please contact the merchant or your bank for refunds/replacements or any other service-related issues.

                                  Stay Safe, PayU
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                                    singhsaurabh121
                                    May 28, 2021
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                                    Address: Delhi

                                    My Settlement Is On Hold (Your settlement is on hold, reach out on help.payu.in for assistance.), I Have Submitted 2 Tickets From Payu hulp But Ticket Status Are In Pending & No Reply From Anyone.
                                    PayUMoney customer support has been notified about the posted complaint.
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                                      Durga Prasad5639
                                      May 27, 2021
                                      Resolved
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                                      Resolved

                                      I ordered boat rokerz 330 wireless headphones on[protected] at 4.00pm amount debited from my phone pay account and transaction successful to payu merchant account but order not placed so I want my money back as early as possible
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Hi!

                                      Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                                      Regards,
                                      Team PayU
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                                        Nisha Meshram
                                        May 27, 2021
                                        Resolved
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                                        Resolved

                                        Address: Sahdev Nagar, Ward 23

                                        I buy some kitchen products from Creative Kitchen stores on 17 May 21 for Rs 1392.00 and payment done through Payu Money, amount was also deducted but since 17 May 21 I didn't receive any response from you & merchant. I want to refund my money kindly contact me for the same
                                        Aug 6, 2021
                                        Complaint marked as Resolved 
                                        PayUMoney customer support has been notified about the posted complaint.
                                        Hi!

                                        Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                                        Regards,
                                        Team PayU
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