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PayUMoney Complaints & Reviews

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Updated: Jul 22, 2026
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PayUMoney reviews & complaints page 62

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K
kirti2193
May 19, 2021
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Website: www.loungelives.com

I made a payment of Rs. 1195.95 via payumoney gateway to site WWW.loungelives.com Transaction ID- S52942395
dated 25th April 2021
Got to know this site is running a major scam by taking payments in advance and never delivering the products. they contacted me and told me my order got cancelled and in order to get refund I have to download AnyDesk App (I was AWARE of this app & Teamviewer which gives REMOTE ACCESS to your device to anybody you share the 9 or 12 Digit SECURITY NUMBER with)
This merchant was trying to drain my bank account but I hung up on him. I cant believe Payu is promising its clients a safe gateway but aren't even verifying such ###. I want a REFUND immediately & I want PAYU to take RESPONSIBILITY and BLOCK this Payment channel.
PayUMoney customer support has been notified about the posted complaint.
Verified Support
May 20, 2021
PayUMoney Customer Care's response
Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

Regards,
Team PayU
May 20, 2021
Updated by kirti2193
But the merchant is a SCAMMER! I just narrated the whole thing how he tried to dupe me further in the name of refund. Asking my bank balance, wanting details of my bank account, etc. Multiple complaints from multiple people have been filed against lounge lives and you want me to talk to them? Guess what? Good luck finding any contacts on their website, they're unreachable!! I want my refund back to my source account
May 20, 2021
Updated by kirti2193
You cannot blatantly ask me to ask your fraud merchant who's ID isn't even visible in the message you typed and the one you didn't even care to verify!! I'm going through this mental harassment and losing money and all you can do is dodge responsibility and accountability? In regard to refund please contact merchant? What is wrong with you?
Actually something is fishy in PayUmoney thus they not helping costumers instead they are saving the fraudulent site owners as I requested to only provide me account details. But PayUmoney support executives taken commissions from frauds so not interested in helping anymore
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    G
    Gs*
    May 19, 2021
    Resolved
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    Resolved

    On 18/05/2021 I paid 600 rupees for Pearson mepro using the link given for us using payumoney.I paid the amount but I didnt get payment id and transaction status.

    Through phonepe..transaction I'd is
    T2105182211315204988318.
    UPI transaction reference no.is[protected].

    Please inform the payment id and status.
    Aug 8, 2021
    Complaint marked as Resolved 
    PayUMoney customer support has been notified about the posted complaint.
    Verified Support
    May 20, 2021
    PayUMoney Customer Care's response
    Hey, this is a successful TXN via PayUmoney Payment ID [protected]at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.
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      Uday sethi
      May 19, 2021
      Resolved
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      Resolved

      I made 2 transation on 17.05.21 1st of rs 15800/- id is[protected] and 2nd of rs 10000/- id is [protected] but merchant is fraud there is no response so plz refund my money asap..
      Aug 5, 2021
      Complaint marked as Resolved 
      PayUMoney customer support has been notified about the posted complaint.
      PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues. Stay Safe, PayU.
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        D
        drnitinpandey
        May 18, 2021
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        Address: 9th Floor, Bestech Business Tower, Sector 48, Gurgaon, Haryana - 122003.

        PayU Website has no contact numbers or email for help of their customers. Their so called chat does notwork. Their previous email is not working. I have over a lakh rupees transaction through them, but money has not been transferred into my account and there is no way I can contact them.

        Please help.
        PayUMoney customer support has been notified about the posted complaint.
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          V
          Vicky Vlogs
          May 18, 2021
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          Address: No idea
          Website: therichbaby.myshopify.com

          Hi I have done the payment of Rs 199 to therichbaby.myshopify.com by using Payu.
          I came to know that this website is fraud.
          Payu should be transfer my money back as helping fraudulant merchant website.
          PayUMoney customer support has been notified about the posted complaint.
          Verified Support
          May 20, 2021
          PayUMoney Customer Care's response
          Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant(https://clothtizori.in/collections/all). For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.
          May 20, 2021
          Updated by Vicky Vlogs
          Can you send merchant contact no because the page is not opening

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            V
            Vicky Vlogs
            May 18, 2021
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            Address: Ganesh Nagar Punch​ Kutir Powai Hiranandani

            Hi I have done the payment of Rs 199 to therichbaby.myshopify.com by using Payumoney
            I came to know that this website is fraud.
            Payumoney should be transfer my money back as helping fraudulant merchant website.
            PayUMoney customer support has been notified about the posted complaint.
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              R
              Reema Gupta Kawatra
              May 18, 2021
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              Resolved

              Payment ID[protected] and[protected] not deposited in bank even after 7 days.
              Aug 5, 2021
              Complaint marked as Resolved 
              PayUMoney customer support has been notified about the posted complaint.
              Hi Reema,

              We are unable to view your Payment ID here. Please share your concern through help.payu.in for further assistance.

              Regards
              Team PayU
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                T
                May 18, 2021
                Resolved
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                Resolved

                Hi I have done the payment of Rs 16206 to www.goodlucksales.com by using Payu.
                I came to know that this website is fraud.
                Payu should be transfer my money back as helping fraudulant merchant website.
                Aug 5, 2021
                Complaint marked as Resolved 
                PayUMoney customer support has been notified about the posted complaint.
                Hi,

                We regret the inconvenience caused. Please note that PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues.

                Regards,
                Team PayU
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                  S
                  Sarjeel Farooqui
                  May 18, 2021
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                  Resolved

                  Address: B-8chandrauday chawl mahakali caves road andheri east

                  My uc has not come i had paid for it 480
                  Aug 5, 2021
                  Complaint marked as Resolved 
                  PayUMoney customer support has been notified about the posted complaint.
                  Hi,

                  Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
                  For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

                  Regards,
                  Team PayU
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                    R
                    rahul1615
                    May 17, 2021
                    Resolved
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                    Resolved

                    I ordered a product from one of your merchants named DH BROTHERS. But the product which I have ordered for not delivered yet. I think it is a spurious merchant who do not deliver products to the customers. The payment was done through PayUmoney. please take some swift action so that we could get our money back.
                    thanks.
                    Aug 5, 2021
                    Complaint marked as Resolved 
                    PayUMoney customer support has been notified about the posted complaint.
                    May 17, 2021
                    Updated by rahul1615
                    complaint has not been resolved yet.

                    Hey, this is a successful TXN via PayUmoney Payment ID[protected]at our end, the amount for the same has been remitted to the merchant(ttps://www.theshoeskart.com) For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.
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                      A
                      Akashsinghrajput
                      May 17, 2021
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                      Hello 91club Team

                      I'm Akash Kumar and I was paid ₹38995 through pay u money payment getaway to 91club website.
                      This website is big scammer . Huge amount of money was strapped. Lots of people going to depression for this scam.
                      More than 5 lakh people lost their money .And each individual lost between 500 to 1 lak
                      And I was also one of them .
                      So please help me and refund my money kindly.

                      My upi refrence number is [protected]
                      PayUMoney customer support has been notified about the posted complaint.
                      Verified Support
                      May 18, 2021
                      PayUMoney Customer Care's response
                      PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues. Stay Safe, PayU.
                      May 18, 2021
                      Updated by Akashsinghrajput
                      The merchant and 91 club run away.please solve my problem
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                        S
                        SHANMUGA PRIYA S 15EC127
                        May 17, 2021
                        Resolved
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                        Resolved

                        I paid 2000 Rs as security deposit for a job MERCHANT NAME : WORK FROM HOME through PayUMoney on April 29 13:15. But it turned out to be a scam group. Hence, I kindly request you to refund my money from the recipient.

                        Scam Company Name/Link: http://jobtechsolutions.com/, Upzic Technology, Lorbo Global, http://geteasy2earn.com/, Computer Data Entry Operator/Part-time [protected]@Home / Home Based Work Jobs.

                        I applied for this job through Naukari.

                        Emails used by imposters: [protected]@gmail.com, [protected]@homebasetyping.com, [protected]@jobtechsolutions.com, [protected]@naukrirms.com

                        Phone numbers used by imposters: [protected], [protected], [protected], [protected], [protected]
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        PayUMoney customer support has been notified about the posted complaint.
                        Verified Support
                        May 18, 2021
                        PayUMoney Customer Care's response
                        Hi,

                        Please note that this is a successful transaction via Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.
                        For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

                        Regards,
                        Team PayU
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                          P
                          pathan saif
                          May 17, 2021
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                          Resolved

                          I want refund from powerbank
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          PayUMoney customer support has been notified about the posted complaint.
                          PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
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                            pathan saif
                            May 17, 2021
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                            I want our money which deposited in power bank
                            PayUMoney customer support has been notified about the posted complaint.
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                              F
                              Fragaholicperfumes
                              May 17, 2021
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                              Website: Payu money

                              Merchant id : 7414403
                              I've got several payments from my customer's through your gateway and amounts have been deducted through my customers' account but not yet deposited into my bank account and problem I'm facing is " payment deposit canceled ". Kindly provide me my payment asap . I'm not going to use this platform from now onwards neither ill suggest anyone to do so. I've attached few Screenshots for proof kindly look at them and deposit the money asap
                              PayUMoney customer support has been notified about the posted complaint.
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                                A
                                Anil Ku Sahu
                                May 16, 2021
                                Resolved
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                                Resolved

                                Dear Team,

                                We are purchasing some shirt via online TrendsAnd Glam but payment is done.
                                But product is not deliver.
                                As date on 02 April 2021.
                                We also share transactions detail...
                                Amt 199.

                                I request to Repayment for help.
                                Aug 5, 2021
                                Complaint marked as Resolved 
                                PayUMoney customer support has been notified about the posted complaint.
                                Hi,

                                Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 17098_210402:11 in order to get the status at their end.

                                Regards,
                                Team PayU
                                Hi,

                                Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 17098_210402:11 in order to get the status at their end.

                                Regards,
                                Team PayU
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                                  P
                                  Pk111
                                  May 16, 2021
                                  Resolved
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                                  Resolved

                                  Address: Sikar
                                  Website: Travel app

                                  Sir mene travel app m fraud transaction kr diya 1699 ka vo app ab baag gya to mera full refund chahta hu transaction id[protected] yh h jo payu money upi se kiya h
                                  May 16, 2021
                                  Complaint marked as Resolved 
                                  Fraud krke company baag gyi travel app ki meri transaction id113119522976 h 1699 rs ki please help me sir full refund m
                                  PayUMoney customer support has been notified about the posted complaint.
                                  May 16, 2021
                                  Updated by Pk111
                                  Fraud krke company baag gyi travel app ki meri transaction id[protected] h 1699 rs ki please help me sir full refund m

                                  PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
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                                    M
                                    Mayur Ingole
                                    May 15, 2021
                                    Resolved
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                                    Resolved

                                    Address: Karanja.dist.washim

                                    Sir .meine pement kiya hai lekin jo kam ke liye paise peid ho gaye o kaam suscess nhi hua .meine 99 rupees ka payment kiya meri free fire game I'd meine lekin diamond nhi mile to .sir plz help me .paise ya Dimond de do muze plz
                                    Aug 5, 2021
                                    Complaint marked as Resolved 
                                    PayUMoney customer support has been notified about the posted complaint.
                                    May 15, 2021
                                    Updated by Mayur Ingole
                                    Back to my money

                                    Hi,

                                    Please note that this is a successful transaction via Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.
                                    For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 840 Diamonds in order to get the status at their end.

                                    Regards,
                                    Team PayU
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                                      M
                                      Milindchuri
                                      May 15, 2021
                                      Resolved
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                                      Resolved

                                      Your payment(Id[protected] of Rs 990.0 for crafters villas is successful. For queries on your payment visit: http://pmny.in/FI6L8HEhtoCj

                                      I am buy oximeter online on fitness baba. online as on 10th may after online payment payment deducted From my account but product not received.no received order confirmation mail or msg not show customer care number.plz help
                                      Aug 9, 2021
                                      Complaint marked as Resolved 
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 18, 2021
                                      PayUMoney Customer Care's response
                                      Hey, this is a successful TXN via PayUmoney Payment ID[protected] at our end, the amount for the same has been remitted to the merchant http://www.craftersvillas.com. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.
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                                        amanikandan
                                        May 15, 2021
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                                        Hello Payumoney Team,

                                        I'm Manikandan and I was paid ₹15000 through Payumoney Payment to Powerbank App.
                                        This App is big scammer . Huge amount of money was strapped. Lots of people going to depression for this scam.
                                        More than 5 lakh people lost their money .And each individual lost between 600 to 3 lak
                                        And I was also one of them .
                                        So please help me and Refund My Money kindly.

                                        My transaction I'd : T2105041647569649394916

                                        My Transaction No : [protected]

                                        I pay from Phonepe.

                                        **I have already complained to you about this (Ticket no: KB[protected])
                                        PayUMoney customer support has been notified about the posted complaint.
                                        Verified Support
                                        May 17, 2021
                                        PayUMoney Customer Care's response
                                        Hi!

                                        As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com to get the status at their end.

                                        regards,
                                        Team PayU
                                        May 19, 2021
                                        Updated by amanikandan
                                        Please Send Me for Merchant Mail id and Contact Number
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