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Updated: Jul 19, 2025
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PayUMoney reviews & complaints page 62

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S
SachinChauhan41511
May 13, 2021
Resolved
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Dear PayU Team,
I am your repetitive customer, Usually I am used to make payment through PAYU. but last week, I was recharged in power bank app. But now they not giving withdrawal. they scammed with many users. And also with me.
I want to refund my money.
Please give me refund as soon as possible.
Merchant is registered as a Infra or goods.
i.e. Divyaminfracon Pvt Ltd
E-mail:-
Thank you
Sachin Chauhan
UTR:[protected]
Id:-3293154
Aug 9, 2021
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
May 15, 2021
PayUMoney Customer Care's response Hi Sachin,

We deeply regret the inconvenience. PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. We request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction.

We appreciate your understanding in this matter.

Regards,
Team PayU
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    N
    [email protected]
    May 13, 2021
    Resolved
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    Resolved

    Address: no 9, 20th b cross, Ejipura bangalore 560047

    Powerbank scam i have done four transactions
    4/5/2021 payment id :[protected]. amount 6000
    2/5/2021 payment id:[protected]. amount 1194
    24/4/2021 payment id:[protected] amount 3000
    24/4/2021 payment id:[protected] amount 600
    Request for refund
    +3 photos
    Aug 5, 2021
    Complaint marked as Resolved 
    PayUMoney customer support has been notified about the posted complaint.
    View replies
    Hi,

    We deeply regret the inconvenience. PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. We request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction.

    We appreciate your understanding in this matter.

    Regards,
    Team PayU
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      A
      Arun2926
      May 13, 2021
      Resolved
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      Resolved

      I made a payment through here. But they cheated that
      +1 photos
      Aug 5, 2021
      Complaint marked as Resolved 
      PayUMoney customer support has been notified about the posted complaint.
      View replies
      Hi,

      We deeply regret the inconvenience. Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.

      PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. We request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction. We appreciate your understanding in this matter.

      Regards,
      Team PayU
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        H
        Hritik29
        May 13, 2021
        Resolved
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        Resolved

        Dear Sir/ Madam,
        I had made two payments vide ref. no. [protected] and [protected] on 12.05.2021 for ₹600 each for a total of ₹1200. The merchant committed a fraud. Please take the necessary actions and arrange a refund immediately.
        My email id :- [protected]@gmail.com
        Aug 5, 2021
        Complaint marked as Resolved 
        PayUMoney customer support has been notified about the posted complaint.
        View replies
        Hi Hritik,

        We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

        • PayU, Merchant and Bank reference number.
        • Scan copy of bank statement indicating the debit for the required transaction.
        • Transaction date along with the amount.
        • Email id or phone number used for processing the transaction.
        • First 6 and last 4 digits of your card.
        • UPI / VPA if any used

        Regards,
        Team PayU
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          F
          Fraud1200
          May 13, 2021
          Resolved
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          Resolved

          I have done online payment to powerbank company through payu.
          But powerbank company and payu have done a big scam to me .
          They have fraud my complete money I am helpless . I trusted payu alot but its cheated very badly to me.
          Payu please help
          +2 photos
          Aug 5, 2021
          Complaint marked as Resolved 
          PayUMoney customer support has been notified about the posted complaint.
          View replies
          Hi,

          We deeply regret the inconvenience. PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. We request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction.

          We appreciate your understanding in this matter.

          Regards,
          Team PayU
          Reply
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            J
            Jitu@@
            May 13, 2021
            Resolved
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            Resolved

            Address: India

            By using your site i have made transaction on powerbank and now we know powerbank app make big scammed i request you to kindly refund my amount

            My transaction ID
            [protected]
            +1 photos
            Aug 5, 2021
            Complaint marked as Resolved 
            PayUMoney customer support has been notified about the posted complaint.
            May 13, 2021
            Updated by Jitu@@             I am make payment using pay u money on powerbank but now powerbank make big scammed so kindly refund my amount

            View replies
            Hi,

            We deeply regret the inconvenience. Please note that this is a successful transaction via Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.

            PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues.

            We request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction.

            We appreciate your understanding in this matter.

            Regards,
            Team PayU
            Reply
            Hi,

            We deeply regret the inconvenience. PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues.

            We request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction.

            We appreciate your understanding in this matter.

            Regards,
            Team PayU
            Reply
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              A
              Aputtan
              May 13, 2021
              Resolved
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              Resolved

              Address: Puthussery

              I made a payment using payu . But the merchant was a fraud so i need refund
              +1 photos
              Aug 5, 2021
              Complaint marked as Resolved 
              PayUMoney customer support has been notified about the posted complaint.
              View replies
              Hi Aputtan,

              We deeply regret the inconvenience. PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. We request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction.

              We appreciate your understanding in this matter.

              Regards,
              Team PayU
              Reply
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                R
                Ramesh kumar 78
                May 13, 2021
                Resolved
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                Resolved

                Address: Power Bank app

                I have transfer money rs 9000 from google pay to payumoney having upi transaction id[protected] and google transaction id CICAgODEhbzuHA which is fraud so kindly resiter my complaint to revert my amount.
                Aug 5, 2021
                Complaint marked as Resolved 
                PayUMoney customer support has been notified about the posted complaint.
                View replies
                Photo of fraud transaction attached

                Fraud scam - Comment #3832745 - Image #0
                Reply
                Hi,

                We deeply regret the inconvenience. Please note that this is a successful transaction via Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.

                PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues.

                We request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction.

                We appreciate your understanding in this matter.

                Regards,
                Team PayU
                Reply
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                  B
                  bisu922311
                  May 13, 2021
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                  Fraudulent transaction in Power bank app

                  UPi Transaction Id[protected]...
                  +1 photos
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                  C
                  chandu9900
                  May 13, 2021
                  Resolved
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                  Resolved

                  I made a payment...which is fraud...the mwmber ship number for the payment i made is 1827277...about 7200...and the transactions id's are
                  1.01/05/2021: 3000RS, transaction reference no-[protected]
                  2.01/05/2021: 3000RS, transaction reference no-[protected]
                  3.30/04/2021: 600RS, transaction reference no-[protected]
                  4.30/04/2021: 600RS, transaction reference no-[protected]...so please kindly return my money
                  my contact no-[protected], email-chanduvamsi.[protected]@gmail.com
                  Aug 5, 2021
                  Complaint marked as Resolved 
                  PayUMoney customer support has been notified about the posted complaint.
                  View replies
                  Hi,

                  We deeply regret the inconvenience. PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. We request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction.

                  We appreciate your understanding in this matter.

                  Regardsm,
                  Team PayU
                  Reply
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                    B
                    Bandita Jena 1
                    May 13, 2021
                    Resolved
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                    Resolved

                    Need refund, ref[protected]
                    Aug 5, 2021
                    Complaint marked as Resolved 
                    PayUMoney customer support has been notified about the posted complaint.
                    View replies
                    Hi,

                    We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                    • PayU, Merchant and Bank reference number.
                    • Scan copy of bank statement indicating the debit for the required transaction.
                    • Transaction date along with the amount.
                    • Email id or phone number used for processing the transaction.
                    • First 6 and last 4 digits of your card.
                    • UPI / VPA if any used

                    Regards,
                    Team PayU
                    Reply
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                      A
                      Ankit955
                      May 13, 2021
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                      Website: www.powerbanc.in

                      Hello Payumoney Team

                      I'm Ankit Solanki and I was paid ₹600 Rs Payumoney payment getaway to Power Bank website.
                      This website is big scammer . Huge amount of money was strapped. Lots of people going to depression for this scam.
                      More than 5 lakh people lost their money .And each individual lost between 600 to 3 lak
                      And I was also one of them .
                      So please help me and refund my money kindly.

                      My reference I'd is
                      [protected]
                      I pay from multiple channels phonepe and paytm
                      +1 photos
                      PayUMoney customer support has been notified about the posted complaint.
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                        R
                        Routhu Rakesh
                        May 13, 2021
                        Resolved
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                        Resolved

                        Money is paid And now the money is not being paid back as per the assured returns and even the principal amount paid.
                        +1 photos
                        Aug 5, 2021
                        Complaint marked as Resolved 
                        PayUMoney customer support has been notified about the posted complaint.
                        May 13, 2021
                        Updated by Routhu Rakesh                         I want my money back
                        View replies
                        Hi,

                        We deeply regret the inconvenience. Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.

                        PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues.

                        We request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction.

                        We appreciate your understanding in this matter.

                        Regards,
                        Team PayU
                        Reply
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                          C
                          Crezy Brothers 31
                          May 13, 2021
                          Resolved
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                          Resolved

                          Address: Banglore

                          Dear
                          Sir Am Umashish nayak I transfered the total amount 4800 to powerbank app.. by your merchant aap but that powerbank app run out. I need my refund to my account. Also I'm share all transactions pic to you, plz sir🙏🙏 help me . I trust this payment app, i[censored] not taking any action then I will go for complain in consumer court..
                          And I can't send all transactions list.. you just contact me. I will show you recent transactions..thanku
                          +1 photos
                          Aug 13, 2021
                          Complaint marked as Resolved 
                          PayUMoney customer support has been notified about the posted complaint.
                          Verified Support
                          May 15, 2021
                          PayUMoney Customer Care's response                           Hi,

                          We deeply regret the inconvenience. PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. We request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction.

                          We appreciate your understanding in this matter.

                          Regards,
                          Team PayU
                          Helpful
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                            I
                            Ishu mehta
                            May 13, 2021
                            Resolved
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                            Resolved

                            Address: Raipur

                            Helo payu I have made payment though payu and meechant commied fraud with me
                            Detail
                            Transaction No. [protected] for Rs 600.00 done for lorflyrummy has succeeded from payu team
                            +1 photos
                            Aug 5, 2021
                            Complaint marked as Resolved 
                            PayUMoney customer support has been notified about the posted complaint.
                            May 13, 2021
                            Updated by Ishu mehta                             Helo payu I have made payment though payu and merchant commited fraud with me
                            Detail
                            Transaction No. [protected] for Rs 600.00 done for lorflyrummy has succeeded from payu team

                            View replies
                            Hi,

                            We deeply regret the inconvenience. Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.

                            PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues.

                            We request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction.

                            We appreciate your understanding in this matter.

                            Regards,
                            Team PayU
                            Reply
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                              R
                              Ravibharwal
                              May 12, 2021
                              Resolved
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                              Resolved

                              Address: Power bank app

                              In the name of power bank application he do fraud of crore rupee with people.
                              He give scheme by investing 3000 he give 150 daily for one year I bye three plan but now application is closed refer to screen shot
                              +1 photos
                              May 13, 2021
                              Complaint marked as Resolved 
                              Transaction No. 12952235221 for Rs 3000.00 done for Merchant has succeeded from payu team
                              PayUMoney customer support has been notified about the posted complaint.
                              May 12, 2021
                              Updated by Ravibharwal                               Fraud done by powerbank app and take away money.please refund money

                              View replies
                              I had added money in the power bank application, but the power bank app did not withdrawal me, refund my money.
                              Power bank app code[protected].

                              Transaction id- [protected] for rs.50000.00 done for Merchant has succeeded from payu team

                              Fraud done power bank app with upi id payumoney.payu@axisbank - Comment #3833275 - Image #0
                              Reply
                              Hi,

                              We deeply regret the inconvenience. Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.

                              PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues.

                              We request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction.

                              We appreciate your understanding in this matter.

                              Regards,
                              Team PayU
                              Reply
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                                R
                                Rambarani
                                May 12, 2021
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                                Resolved

                                I have been bought power bank using your payment solutions... They scammed me by not giving any money to me... I lost 7.2k in this app
                                +3 photos
                                Aug 5, 2021
                                Complaint marked as Resolved 
                                PayUMoney customer support has been notified about the posted complaint.
                                View replies
                                Hi,

                                We deeply regret the inconvenience. PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. We request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction.

                                We appreciate your understanding in this matter.

                                Regards,
                                Team PayU
                                Reply
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                                  R
                                  Ravibharwal
                                  May 12, 2021
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                                  Address: Powerbank

                                  Power bank money bank has give office to invest 3000 and he give 6.25 rs /hr for one year I buy three plan of same type but this app closd today and not give money.i transfer money through payu gateway
                                  +1 photos
                                  PayUMoney customer support has been notified about the posted complaint.
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                                    M
                                    Mohityadav92
                                    May 12, 2021
                                    Resolved
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                                    Resolved

                                    Address: Gurugram

                                    I top up in my free fire account using payumoney bt amount is deducted bt order is nt placed plzzz refund my money
                                    +1 photos
                                    Aug 5, 2021
                                    Complaint marked as Resolved 
                                    PayUMoney customer support has been notified about the posted complaint.
                                    View replies
                                    Hi,

                                    Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.

                                    For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

                                    PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence any refund/resolution will be provided by the merchant only.

                                    Regards,
                                    Team PayU
                                    Reply
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                                      H
                                      Happyogatravels
                                      May 12, 2021
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                                      Resolved

                                      Address: techfactzy.xyz

                                      Hello i ordered a service from a merchant name techfactzy. However i am not delivered the service in the right time and i cannot find any response from the merchant and all his social media platforms are deleted. Kindly help.
                                      Payment details
                                      Merchant Name- TechFactzy
                                      Payment ID[protected]
                                      Amount- 13.9
                                      Status- Successful
                                      +1 photos
                                      Aug 14, 2021
                                      Complaint marked as Resolved 
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 17, 2021
                                      PayUMoney Customer Care's response                                       Hi,

                                      Please note that this is a successful transaction via Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.
                                      For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id in order to get the status at their end.

                                      Regards,
                                      Team PayU
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