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Updated: Jul 19, 2025
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PayUMoney reviews & complaints page 63

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D
Damor vinay
May 12, 2021
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Address: Gujarat,Mahisagar, Ranakpur, Talav faliyu

I paid 80 rs for diamond. I didn't get diamond s.
+1 photos
PayUMoney customer support has been notified about the posted complaint.
May 12, 2021
Updated by Damor vinay Didn't get diamond

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H Damor,

PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

Regards,
Team PayU
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    D
    Dheeraj8062
    May 12, 2021
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    I had added money to the power bank app but they did garud with us. Power Bank did the great scam . And not refunded my money so please freez their transaction. And help me to get my money back.
    Thanks
    +1 photos
    PayUMoney customer support has been notified about the posted complaint.
    May 12, 2021
    Updated by Dheeraj8062     I had added money to the power bank app but they did garud with us. Power Bank did the great scam . And not refunded my money so please freez their transaction. And help me to get my money back.
    Thanks

    View replies
    Hi,

    We deeply regret the inconvenience. PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues.

    We request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction.

    We appreciate your understanding in this matter.

    Regards,
    Team PayU
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      K
      Kamalcdl
      May 12, 2021
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      Fraud payment done by power bank app by you id [protected]@upi please refund my amount I am very needful person transaction I'd and other details attached herewith please sir resolve the same
      +1 photos
      PayUMoney customer support has been notified about the posted complaint.
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      Der Customer,

      We deeply regret the inconvenience. PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. We request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction. We appreciate your understanding in this matter.

      Regards,
      Team PayU
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        P
        Premalatha HK
        May 12, 2021
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        T2105071800115951213254 i made payment but they ran away with my money please refund my amount
        +1 photos
        PayUMoney customer support has been notified about the posted complaint.
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        Hi,

        We deeply regret the inconvenience. Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
        PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues.

        We request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction.

        We appreciate your understanding in this matter.

        Regards,
        Team PayU
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          A
          ashumishrahello
          May 12, 2021
          Resolved
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          Resolved

          Hello Team, While During this lockdown on 5 May, I became a victim of a fraud from a Company Name Power Bank, Which requested money through payu account, I loosed my 12, 000 rupees, It would be great help from your side if you can help me out to get my refund from this fraud merchants, as well as keep other people stay aware from it
          I hope Complaining here would help me out, Thanks for this form .
          Below are the details of the transcation for better help
          1.

          Transaction ID: TU[protected]
          Merchant Website: http://www.trgfqe.in/
          Amount Paid: 6000.00
          Order Date:[protected]:17:36

          2.
          Transaction ID: TU[protected]
          Merchant Website: https://www.queenrummy.life/
          Amount Paid: 6000.00
          Order Date:[protected]:11:00
          Aug 14, 2021
          Complaint marked as Resolved 
          PayUMoney customer support has been notified about the posted complaint.
          Verified Support
          May 15, 2021
          PayUMoney Customer Care's response           Dear Customer,

          We deeply regret the inconvenience. PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. We request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction.

          We appreciate your understanding in this matter.

          Regards,
          Team PayU
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            U
            Ummer rasool
            May 12, 2021
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            Address: Kupwara

            I invest my money in shoppers through ur link nw i am waiting for my money from last 4 months plz refund my money i[censored] don't refund my money then i court against you first you say how can u approve fraud link
            +1 photos
            PayUMoney customer support has been notified about the posted complaint.
            View replies
            Hi,

            Please note that PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. We request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction.

            Regards,
            Team PayU
            Reply
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              R
              Ramtha
              from Powai, Maharashtra
              May 12, 2021
              Resolved
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              Resolved

              Address: kadapa, Andhrapradesh

              I made transaction for payment of house tax kadapa district, Andhra pradesh. its rediected throught payumoney gateway and i paid through google pay app. the amount is deducted but its not credited to the municpal corporation. am attaching the screen shot of payment.
              We can see the google pay transaction id and the date of transaction.
              please kindly help on these
              +1 photos
              Aug 13, 2021
              Complaint marked as Resolved 
              PayUMoney customer support has been notified about the posted complaint.
              Verified Support
              May 12, 2021
              PayUMoney Customer Care's response               Hi,

              Please help us with the needful PayU Payment ID or the below details for assistance.
              • Scan copy of bank statement indicating the debit for the required transaction.
              • Transaction date along with the amount.
              • Email id or phone number used for processing the transaction.
              May 14, 2021
              Updated by Ramtha               Hi..
              ->Attached is the scan copy of bank statement for the amount that is debited -((bank_transaction)).
              ->Attached screen shot for the date and time i.e 28th April at 11.56 AM -(deduct_transaction_date_time)
              -> mobile number and mail id is default one that is there in other snapshot, i didnt change it ([protected] and mail.[protected]@email.com) -(default_phone and mail ).

              Please do let me know if need any further info

              Verified Support
              May 17, 2021
              PayUMoney Customer Care's response               Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.
              Verified Support
              Jun 06, 2021
              PayUMoney Customer Care's response               Hi!

              As checked, this is a successful transaction via payment Id[protected]PayU id [protected] ) at our end and the amount for the same has been remitted to the merchant Government of Andhra Pradesh. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

              Regards,
              Team PayU
              View replies
              Please provide the transaction Id from Payu gateway. As the merchant is asking for the transactionId
              Reply
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                A
                ankit gusain11
                May 12, 2021
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                Address: [email protected]

                Hii payumoney team,

                I recharged in power bank app. But now they not giving withdrawal. they scammed with many users. And also with me.
                I want to refund my money.
                Please give me refund as soon as possible.
                Thank you
                +1 photos
                PayUMoney customer support has been notified about the posted complaint.
                View replies
                PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback at your issuing bank.
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                  B
                  bvrvp27
                  May 12, 2021
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                  Website: Shopmymobile

                  Dear Sir/Madam,
                  I had purchased the mobile from
                  shopmymobile.com and for that hdfc credit card payment done for Rs. 3899.11 on 02.05.2021 via payu.
                  I recieved low configuration not working mobile through bluedart on 12.05.2021 then I know that it is fraud website.
                  Hence kindly revert the amount from shopmymobile account and deposite to my credit card as early as poßible.
                  And suggest that don't encourage such a frauent websites or companies
                  Thankin you,
                  PayUMoney customer support has been notified about the posted complaint.
                  View replies
                  Hi!

                  Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                  Regards,
                  Team PayU
                  Reply
                  bvrvp27's [Complaint's author] reply, May 12, 2021
                  My contact numbers
                  8247551316
                  9948592702
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                    K
                    khajasubhani
                    from Hyderabad, Telangana
                    May 12, 2021
                    Resolved
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                    Resolved

                    I ordered Sakshi current affairs 2020 year magazine.. using payumoney from Sakshi Education Store, after completed placing order my money was deducting from my bank account after that i try to to track the product and i'm unable to track it so please if it isn't successful placing the order i would want my money to refund in my bank account or if the order is completely placing i would want a solution to track my order
                    +1 photos
                    Aug 13, 2021
                    Complaint marked as Resolved 
                    PayUMoney customer support has been notified about the posted complaint.
                    Verified Support
                    May 12, 2021
                    PayUMoney Customer Care's response                     Hey, this is a successful TXN via PayUmoney Payment ID[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant at [protected]@gmail.com directly to get the status at their end.
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                      T
                      Teradyne123
                      from Delhi, Delhi
                      May 12, 2021
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                      Hi,
                      This is Anand here. I placed order 1337 for phone via Next-Hand website and paid inr 1449 via payu india
                      Till now order not received and no response from next hand team. Please help.
                      Thanks.
                      Anandp
                      +1 photos
                      PayUMoney customer support has been notified about the posted complaint.
                      View replies
                      Hi,

                      Please help us with the needful PayU Payment ID or share the below details for assistance.
                      • Scan copy of bank statement indicating the debit for the required transaction.
                      • Transaction date along with the amount.
                      • Email id or phone number used for processing the transaction.
                      • First 6 and last 4 digits of your card
                      Reply
                      Teradyne123's [Complaint's author] reply, May 14, 2021
                      Please find the details attached. I used my HDFC account lakdikapul branch NetBanking to pay. 1449 inr
                      Hi team,
                      Please find my hdfc transaction, payment of 1449 inr to payu
                      Please help to refund

                      Thanks.
                      Anandp

                      Order 1337 via Next-Hand not received - Comment #3833253 - Image #0
                      Reply
                      Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.
                      Reply
                      Teradyne123's [Complaint's author] reply, May 18, 2021
                      Hi team,
                      This looks like a cheating and fake one by merchant. They not responding at all and their email also bounces. I need your fullest help for refund.
                      Thanks
                      Anand
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                        S
                        santoshsaini35
                        May 12, 2021
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                        I have already paid and closed Kotak Bank loan A/c No. 61823062 and got NOC also but still PayU sending messages and their agents calling for penal outstanding amount which has already been paid to Kotak.
                        PayUMoney customer support has been notified about the posted complaint.
                        Verified Support
                        May 12, 2021
                        PayUMoney Customer Care's response                         Hi,

                        This looks like a LazyPay concern. Please contact the correct support page for assistance.
                        May 13, 2021
                        Updated by santoshsaini35                         This is not related to LazyPay. I am getting this below SMS which clearly written "PayU Team":

                        Kotak Alert-Penal outstanding in Personal Loan No.60610340 is Rs4396.74 as on 10-May-2021. Click https://s.payu.in/z6jjdqeeog to pay from payu team

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                          P
                          Pkr772
                          May 11, 2021
                          Resolved
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                          Resolved

                          Sir,
                          I want to inform you that I have ordered a Bajaj coolest TC 2007 cooler worth Rs.5850.60 from cosmoskraft and the payment was done through your website.I have ordered it on 18th April but till now not received my order.I have the message of transaction number and bill of my order which I am attaching to this. Please help me to get my money refund or get my order.
                          +3 photos
                          Aug 14, 2021
                          Complaint marked as Resolved 
                          PayUMoney customer support has been notified about the posted complaint.
                          Verified Support
                          May 12, 2021
                          PayUMoney Customer Care's response                           Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant ([protected]@gmail.com) directly to get the status at their end.
                          View replies
                          Only this is the ditto reply from payu to me as well.. Pay u not wants to get involved when they are good number of transfers...
                          I take the company to court and proove this company making fool websites and taking all the money in his accounts...
                          That's it as not provided where my money gone.
                          Reply
                          PayUMoney Customer Care's response, May 21, 2021
                          Verified Support
                          PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues. Stay Safe, PayU.
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                            S
                            surita123
                            May 11, 2021
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                            Address: 226020

                            Deducted from my bank account 62500
                            +1 photos
                            PayUMoney customer support has been notified about the posted complaint.
                            May 11, 2021
                            Updated by surita123                             yes fraud with me
                            View replies
                            PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback at your issuing bank.
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                              C
                              cupidgreens
                              May 11, 2021
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                              We have received payment through PAyUmoney gateway - to our company account Cupidgreens.

                              They are not settling the payment, and says document error, which they had said it is verified.

                              It appears it is a fraud gateway!
                              PayUMoney customer support has been notified about the posted complaint.
                              View replies
                              Hi,

                              As checked your account with Mid 6957502 is yet not live. Please check the document error reasons and upload the correct documents for further assistance.

                              Regards
                              Team PayU
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                                S
                                Sushanta Kumar
                                May 10, 2021
                                Resolved
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                                Resolved

                                Address: At-Baripada,Dist-Balasore,State-Odisha

                                Sir,
                                I am pay 99 ruppes but, you don't give 840
                                diamond
                                +2 photos
                                Sep 6, 2021
                                Complaint marked as Resolved 
                                Money not give
                                PayUMoney customer support has been notified about the posted complaint.
                                May 10, 2021
                                Updated by Sushanta Kumar                                 Please help me

                                May 10, 2021
                                Updated by Sushanta Kumar                                 Id[protected]
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                                  K
                                  Kharikajai
                                  May 10, 2021
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                                  Address: Guwahati Assam

                                  Hi, one of my settlement had to get deposited by 8th of May, but it has still not been deposited. I did raise a complaint ticket but no response yet. Nor can I refund the money back to the client. Please let me know when will the money get deposited or what can be done.
                                  +1 photos
                                  PayUMoney customer support has been notified about the posted complaint.
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                                    G
                                    GANJI SAIKIRAN
                                    May 10, 2021
                                    Resolved
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                                    Resolved

                                    Amount was not reflected to my account and ticket :EI6879998572 no response from payu money side

                                    Address: Hyderabad

                                    I already raised a complaint on pay u money regarding my amount on hold on april 20, the amount is 29000, later on 29 th april pay u people mailed me that its a self transcation we will refund your amount back to source account in 3-5 business days, i approved for that please refund the back as soon as possible.but till now pay u people not responded to my mail, this is really so disappoint in these covid sitautions how are keeping money...
                                    +1 photos
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                                    Gaurav-99
                                    May 10, 2021
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                                    Address: Kushak no 3 Hiranki Delhi

                                    I have done a payment of Rs16232 on 12Apr till date I haven't received the order pls refund my money
                                    PayUMoney customer support has been notified about the posted complaint.
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                                      Gaurav-99
                                      May 10, 2021
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                                      Address: Kushak no 3 Hiranki Delhi

                                      I had made an order on 12Apr amount Rs16232 but I haven't received the product till date pls refund my money back.
                                      +1 photos
                                      PayUMoney customer support has been notified about the posted complaint.
                                      View replies
                                      Hi,

                                      We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                                      • PayU, Merchant and Bank reference number.
                                      • Scan copy of bank statement indicating the debit for the required transaction.
                                      • Transaction date along with the amount.
                                      • Email id or phone number used for processing the transaction.
                                      • First 6 and last 4 digits of your card.
                                      • UPI / VPA if any used

                                      Regards,
                                      Team PayU
                                      Reply
                                      Gaurav-99's [Complaint's author] reply, May 11, 2021
                                      I had already email all the documents at [email protected] and [email protected] I have also attached the FIR copy but there is no positive reply from PAYU
                                      Gaurav-99's [Complaint's author] reply, May 14, 2021
                                      No reply from PAYU will any one reply ????
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