Hello Team, While During this lockdown on 5 May, I became a victim of a fraud from a Company Name Power Bank, Which requested money through payu account, I loosed my 12, 000 rupees, It would be great help from your side if you can help me out to get my refund from this fraud merchants, as well as keep other people stay aware from it
I hope Complaining here would help me out, Thanks for this form .
Below are the details of the transcation for better help
1.
Transaction ID: TU[protected]
Merchant Website: http://www.trgfqe.in/
Amount Paid: 6000.00
Order Date:[protected]:17:36
2.
Transaction ID: TU[protected]
Merchant Website: https://www.queenrummy.life/
Amount Paid: 6000.00
Order Date:[protected]:11:00
Aug 14, 2021
Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint.
Verified Support
May 15, 2021
PayUMoney Customer Care's response Dear Customer,
We deeply regret the inconvenience. PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. We request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction.
We appreciate your understanding in this matter.
Regards,
Team PayU
Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.
PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence any refund/resolution will be provided by the merchant only.
Regards,
Team PayU