PayUMoney Complaints & Reviews

Address: 474, TIMES TRADE CENTER, OPP POLARIS MALL, CANAL ROAD, SURAT, GUJARAT - 395010

Hi, I made a transaction (ID: [protected]), . but this company Shreejifabrics turned out to be a fradulent company and merchant with no company at all. Can you please look into this guy with login [protected]@gmail.com & mobile: 99XXXXXX36 and block this merchant and refund the above transaciton with this person.

thanks & regards, Bharath
[protected]

Aug 7, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 10, 2021

Verified Support

Hi,

We regret the inconvenience caused. We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: VIJAYAWADA MUNICIPAL CO,AP,INDIA

Website: cdma.ap.gov.in/en/onlineservice

Paid water tax but payment is not updated in Vijayawada municipality.

message from ICICI bank :

ICICI Bank Acct XXX705 debited for INR 2124.00 on 07-Apr-21 & yellowqr.[protected]@hdfcbank credited.UPI:[protected].Call 18002662 for dispute or SMS BLOCK 705 to [protected].

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 10, 2021

Verified Support

Hi,

We regret the inconvenience. We will check and update you on the status soon.

We appreciate your patience & understanding in this matter.

Regards,
Team PayU

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 10, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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mjmohan's [Complaint's author] reply, Apr 10, 2021

paid through google UPI mjmohan@okicici for water tax Vijayawada minicipality towards HSc No 1073055605 (consumer name: K Ramachandra Rao) of amount 2124 on 07 Apr 2021.The bank message is as above.

M

mjmohan

Apr 10, 2021

for more information amount is credited to UPI:[protected].

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PayUMoney Customer Care's response, Apr 13, 2021

Verified Support

Hi,

We regret the inconvenience caused. Please note that this is a successful transaction via PayU Id - 12688195523 at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 325105001 in order to get the status at their end.

Regards,
Team PayU

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Dear Sir / Madam
Our Merchant ID:- 7063806
Business Name :- Plug N Play

One of our customers have done our payment of Rs 36000 ( Rs Thirty Six Thousand) through your online link on 25th March 2021 vide transaction id[protected]

Since the last 15 days we are following up with your online chat but till date our payment is not credited in our bank.

We request you to take the matter seriously and make our payment immediately.

We have used your service only on trust and do not misuse our trust.

Aug 14, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2021

PayUMoney Customer Care's response Hi,

We regret the inconvenience caused. We have raised the issue to our team, they will check and do the needful at the earliest. We will keep you updated.

Regrds,
Team PayU

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Dear Sir,
I have did payment of 2000/- on egras haryana portal on 16.03.2021.

My payment status is showing failed on the portal but its not refunded in my account.

I have also complained in bank but no result. They suggest to complaint in payu.

I have also attached all photos for you ready reference.
Please resolve my problem. I shall be very thankful for your support.
Pls. feel free to contact me for any kind of query.

Ranjeet Singh
[protected]
[protected]@gmail.com

+2 photos

Aug 14, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2021

PayUMoney Customer Care's response Hi,

We regret the inconvenience caused. As per our record, chargeback has been raised successfully against the transaction via PayU ID [protected]. We have raised it to our chargeback team, they will check and we'll update you on priority.

We appreciate your understanding in this matter.

Regards,
Team PayU

Apr 13, 2021

Updated by Ranjeet@220890 Dear Sir

What is the status of my Complaint.

Please do the needful at the earliest possible.

Verified Support

Apr 14, 2021

PayUMoney Customer Care's response Hi,

As checked with our team, E-Challan has been generated hence, the Customer is not eligible for a refund for this particular transaction. For your reference, we have attached the e-challan copy.

We appreciate your understanding in this matter.

Regards,
Team PayU

Verified Support

Apr 14, 2021

PayUMoney Customer Care's response Hi,

As checked with our team, E-Challan has been generated hence, the Customer is not eligible for a refund for this particular transaction. For your reference, we have attached the e-challan copy.

We appreciate your understanding in this matter.

Regards,
Team PayU

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Address: Belgaum

Transaction to Belgaum municipal corporation. Property tax
Contact [protected]
Email, [protected]@gmail.com

+1 photos

Aug 7, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 10, 2021

Verified Support

Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Regards,
Team PayU

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I made a payment of Rs.11483 to PLI through PayU on 1st April 2021. My transaction got failed. However my money got debited from my bank account ICICI bank with transaction id:[protected]. Neither the amount got deposited in PLI nor the amount got refunded back to my bank account.

Date:[protected]

+2 photos

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Hello Sir,

Today i ordered T500 smart watch through online The TH SHOP. My money 399 Rs was debited in my account.But i didn't get the order and delivery details.
Do, i request you kindly refund my amount.
Please find the attachment of payment

+1 photos

Aug 7, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 8, 2021

Verified Support

Hi!

Apologies for the inconvenience. As checked, this is a successful transaction via PayU Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@yahoo.com for further assistance with your query.

Regards,
Team PayU

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Website: www.rachanaranade.in

I did a transaction on april 6, 7:14 ist(your can check the screenshot), i clicked on the pay button twice, got 2 request, completed the first one, and then mistakenly resfreshed, it is now showing cancelled by the user
The amount was 4799 rupees
Merchant name was Akshay Ranade

+1 photos

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Hi sir my name is katkade Umesh Ramesh and my refund will be processed in 20/03/2021 says payumoney but refund will be not credited in my account
Please help

+1 photos

Aug 7, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 8, 2021

Verified Support

Hi!

As checked, you have raised the chargeback against this transaction on 27/03/2021. Hence, you need to follow up with your issuing bank against the same for further assistance.

Regards,
Team PayU

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9168365181's [Complaint's author] reply, Apr 8, 2021

You said me at your email your refund will be processed successfully but why not credited in my account

U said again and again you have raised charg back request to 27/03/2021, but my bank said me your not any charg back request for my transiction

9168365181's [Complaint's author] reply, Apr 8, 2021

You said me at your email your refund will be processed successfully but why not credited in my account

U said again and again you have raised charg back request to 27/03/2021, but my bank said me your not any charg back request for my transiction

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Res sir I have paid debit card of Rs. 4750 / - through Pay you money on 5/4/2021 CSCEGovernanceSericeSouthDelhi. But that payment was not credited. so please solve my problem

+1 photos

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Address: Rxce colour prediction parel mumbai

1april 9.28am, 100rs debit my account payumoney paid but not refund, referral no -7177

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I ordered my clothes from beautify yourself but nither they are giving any response nor showing my order details i want my refund back of 1128rs. Please help me.

+1 photos

Aug 7, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 6, 2021

Verified Support

Hi!

As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on sales.[protected]@gmail.com to get the status at their end.

Regards,
Team PayU

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Website: www.pulianilawbooks.com

Transaction failed by pressing back button by mistake here is the following details.

Name - Syed Roaman
Phone - [protected]
Email- [protected]@gmail.com
Transaction[protected]
Time - 21:43
Payment mode - SBI Net banking
Payment Id[protected]
Amount - 645
Merchant website - www.pulianilawbooks.com
PayU payment ref - IGAKWJGMP9

+2 photos

Aug 9, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2021

PayUMoney Customer Care's response Hi!

Please note, your transaction has been auto-refunded on 05/04/2021. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team PayU

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Hi, i was trying to book tickets through ASI online site for tajmahal. Paid the ticket from G PAy but i didn't receive any tickets.

Please help
upi transaction id :[protected]

Aug 7, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 4, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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Fidenn NA's [Complaint's author] reply, Apr 21, 2021

it says invalid ID at help.payu.in

whats your support email or customer contact number

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Sir on date 31 march 2021.itransfer 25000/00ruppes through hdfc bank on time 11:58 am to csc(common service center) wallet.but transistion is failed ¬ amount reached my csc wallet. but amont deducted my hdfc account. so please help return my 25000/00 ruppess my account soon.

+2 photos

Apr 6, 2021

Complaint marked as Resolved

sir my matter is solved .my fund is return 05/04/2021 in my account. thanks for you and all team.

PayUMoney customer support has been notified about the posted complaint.

Apr 03, 2021

Updated by vishwesh pal sir in above complaint show reach amount my csc wallet.but transistion is faild & not reached my 25000/00 ruppees my csc walllet.

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Transaction failed and amount debited in my account by pressing back button by mistake.
Name - Syed
Email - [protected]@gmail.com
Payment Id - [protected]
Date - 02/04/2021
Merchant Name - Suhani Puliani

Aug 7, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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S

syedroaman

Apr 2, 2021

Screenshot

Transaction got failed and payment got debited - Comment #3818684 - Image #0

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 3, 2021

Verified Support

Hi,

We regret the inconvenience caused. We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Reply

syedroaman's [Complaint's author] reply, Apr 3, 2021

Name - Syed Roaman
Phone - 9739948932
Email- [email protected]
Transaction - 02-04-2021
Time - 21:43
Payment mode - SBI Net banking
Payment Id - 421446925
Amount - 645
Merchant website - www.pulianilawbooks.com
PayU payment ref - IGAKWJGMP9

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On 26th March 2021, I did two transactions to a fraud website via PhonePe App through PayUMoney gateway. The website is not working now so there isn't any way to get the refund through the website. Below are the two transaction ids. Please take action against this issue ASAP.

Transaction IDs
[protected]
[protected]

+3 photos

Aug 7, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Apr 5, 2021

Hey, this is a successful TXN via PayUmoney Payment ID [protected] & [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding refund, you are requested to contact the merchant directly to get the status at their end.

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Siddhant Shamkure's [Complaint's author] reply, Apr 6, 2021

Don't you understand that there is no way to reach the merchant as the site is disabled? The contact number and email mentioned on the website were fake. There's no way that I can contact the merchant. At least give me the merchant's details so that I can file a police complaint.

PayUMoney Customer Care

from Gurgaon, Haryana

Apr 8, 2021

Verified Support

Hi!

Apologies for the inconvenience. As checked, these are successful transactions via PayU Id - [protected] & [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

Regards,
Team PayU

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This is to brought to your notice that an order was placed on BUy My Mobile website for Unitron mobile on 1st Apr but merchant did not responded after payment through Pay U and the contact no given on their website is also fake.It seems they are cheating the public and you are facilitating the same by getting them paid through your platform without checking their genuineness.Before I proceed with cybercrime case and investigation you are requested to immediately block my payment and not to pay them and refund the amount to my card. The details of payment is:-
Through PayU (Id[protected] of Rs 4399.2 for Frankie Enterprises.
Order details are:-
Order No BU41319432
Payment Id [protected]
Must respond and refund the amount by today.
With warm regards,

R S Thakur, IPS,
Inspector General of Police,
SV & ACB
Vigilance HQ, Khalini Shimla, HP-171002

+1 photos

Aug 7, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2021

PayUMoney Customer Care's response Hi,

We regret the inconvenience caused. Please note that this is a successful transaction via Payment Id[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - BU41319432 in order to get the status at their end.

PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence any refund/resolution will be provided by the merchant only.

Regards,
Team PayU

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I got a message to my mobile from payu money stating that i have made a transcation.but I didn't made such transaction and I didn't have account with payu money as well.

I doubt someone else using my mobile number for their tranactions.
Please unlink my mobile number from their account

Text Message from payu money as follows,
"Your payment(Id[protected] of Rs 2806.5 for Instore is successful. For queries on your payment visit: http://pmny.in/FI6L8HEhtoCj"

Could you please address this issue.

or please give a mail id so that i could escalate on the same.

Thanks

Aug 9, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2021

PayUMoney Customer Care's response Hi! Please raise your concern via help.payu.in along with the screenshot of message received and your contact number on which you have received the SMS. Our respective team will check into this on priority basis.

Regards,
Team PayU

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I have made transaction on 13 march 21 for my admission to IGNOU UNIVERSITY but my transaction got failed and still an amount of 3175Rs got deducted from my account
I haven't got money back
Plz help me

+2 photos

Aug 7, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 1, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

PayUMoney Complaints & Reviews

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PayUMoney reviews & complaints page 67

Fraudulent Merchant

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Water tax paid to Vijayawada municipality

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Settlement amount still not credited

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Amount deducted but not refund in my account

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Transaction failed. Money deducted

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Refund not credited in my bank account

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Product

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Transaction failed but amount got debited

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Refund not credited in my account

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Payment ,not receive

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100rs paid but not refund my account ,

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Fraud happened

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Transaction got failed and payment got deducted

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Money got deducted for TAJ Mahal tickets, but didn't receive any tickets

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Amount deducted my account but not transfer my csc wallet

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Transaction got failed and payment got debited

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Refund request from a fraud website.

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Payment for a fraud company through Pay U

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Misuse of My Mobile Number

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Transaction failed but my money got deducted from my account

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