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PayUMoney Complaints & Reviews

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Updated: Dec 24, 2025
Complaints 3775
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2133
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PayUMoney reviews & complaints page 64

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G
Gaurav-99
May 10, 2021
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Address: Kushak no 3 Hiranki Delhi

I had made an order on 12Apr amount Rs16232 but I haven't received the product till date pls refund my money back.
+1 photos
PayUMoney customer support has been notified about the posted complaint.
Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU
Gaurav-99's [Complaint's author] reply, May 11, 2021
I had already email all the documents at [email protected] and [email protected] I have also attached the FIR copy but there is no positive reply from PAYU
Gaurav-99's [Complaint's author] reply, May 14, 2021
No reply from PAYU will any one reply ????
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    Yogiraj Pandya
    May 10, 2021
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    Address: A 703 fatehsagar complex vadodara

    Dear sir
    I had purchase products from shreeji fabrics on date 27/04/2021
    My transection id is [protected]
    I paid him Rs 499. By google pay to Pay u money.
    Still i have not received any products and any further communication from seller.
    I tried to contacted him but failed to contact
    So now I may be fraud by some unknown seller
    So kindly don't transfer my payment to him and please refund this amount to me.
    Here i am sending screen shots of all tranjecrions
    +5 photos
    PayUMoney customer support has been notified about the posted complaint.
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      A
      Arpitha Darshan
      May 8, 2021
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      Address: Hassan road 2nd cross left side Arsikere

      We are sorry for the delayed response. We are really sorry to inform you that currently we won't be able to deliver the product at your location as our merchants are too far from your location. Hence, we have to cancel your order and your refund would be initiated within 7 working days.
      +3 photos
      PayUMoney customer support has been notified about the posted complaint.
      Hi!

      Apologies for the inconvenience. As checked, this is a successful transaction via payment Id[protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

      Regards,
      Team PayU
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        R
        rahulbelvanshi87
        May 8, 2021
        Resolved
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        Resolved

        Hello Sir this side rahul from state madhya pradesh i make the payment of Rs 400 for the free fire diamond, and amount will deducted from my STATE BACK OF INDIA account but in my free fire game account not received diamond and payment was successfully done by my side and payment received payu i have transaction id also [protected]
        Please resolve this issue as soon as possible or either refund my money

        Name - Rahul Belvanshi
        Free fire id[protected]
        Mobile no - [protected]
        Transaction id - [protected]
        Date of payment - 08/05/2021
        Mode of payment- google pay
        Email id - [protected]@gmail.com
        +2 photos
        Aug 11, 2021
        Complaint marked as Resolved 
        PayUMoney customer support has been notified about the posted complaint.
        Verified Support
        May 10, 2021
        PayUMoney Customer Care's response
        Hi!

        Apologies for the inconvenience. As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

        Regards,
        Team PayU
        Diamond not recive in my account I want my diamond Or my money

        Free Fire Diamond Recharge - Comment #3833458 - Image #0
        Jannat One's reply, May 15, 2021
        I want diamond Or money
        Jannat One's reply, May 15, 2021
        Mujhe mere diamond hona nahi to paise do tu meri makki nahi to lavdo
        Hello Sir this side krishna from state Karnataka i make the payment of Rs 400 for the free fire diamond, and amount will deducted from my Karnataka Bank account but in my free fire game account not received diamond and payment was successfully done by my side and payment received payu i have transaction id also[protected]
        Please resolve this issue as soon as possible or either refund my money

        Free Fire Diamond Recharge - Comment #3842584 - Image #0
        Diamond not recive in my account I want my diamond Or my money

        Free Fire Diamond Recharge - Comment #3843571 - Image #0
        Free Fire Diamond Recharge - Comment #3843571 - Image #1
        Free fire Id[protected] my want m1887 come hurry diomand
        Please sir

        Free Fire Diamond Recharge - Comment #3843572 - Image #0
        Mohitthakur's reply, Jun 10, 2021
        Please sir community reply hurry up
        Hlo sir...payment is successfully done by my side..why?Diamond is not recived in my free fire account..I want Diamond on my free fire account..or my money...plz sir resolve this issue...

        Free Fire Diamond Recharge - Comment #3845420 - Image #0
        Free Fire Diamond Recharge - Comment #3845420 - Image #1
        Diamond not receive please return money
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          N
          Neeta5603
          May 8, 2021
          Resolved
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          Resolved

          Address: Pune

          Dear Sir,

          Today I placed the order at Mayur stores (. https://mayurpatels.myshopify.com/ ) of Rs.896/- and paid the amount by Google Pay . The ordered products and payment screen shot attached for your reference .

          Payu sms - Transaction No. [protected] for Rs 896.00 done for sareezo has succeeded from payu team
          Hide quoted text

          I received below sms -

          Hi Sanjay K Chandak, thanks for your purchase of Rs. 896.00 from Mayur's Store! We'll notify you when it ships. View order (#1486): https://mayurpatels.myshopify.com/[protected]/orders/1df8a59f6b3840af9491be90913...

          You are requested to despatch my ordered products as early as possible today, it's urgent for me ...

          Your contact number not mentioned in website .

          Regards .

          Sanjay K Chandak
          Pune Maharashtra
          [protected]
          +3 photos
          May 8, 2021
          Complaint marked as Resolved 
          I want my refund money back which I paid through Google pay via payumoney
          PayUMoney customer support has been notified about the posted complaint.
          May 08, 2021
          Updated by Neeta5603
          Dear Sir,

          Today I placed the order at Mayur stores (. https://mayurpatels.myshopify.com/ ) of Rs.896/- and paid the amount by Google Pay . The ordered products and payment screen shot attached for your reference .

          Payu sms - Transaction No. [protected] for Rs 896.00 done for sareezo has succeeded from payu team
          Hide quoted text

          I received below sms -

          Hi Sanjay K Chandak, thanks for your purchase of Rs. 896.00 from Mayur's Store! We'll notify you when it ships. View order (#1486): https://mayurpatels.myshopify.com/[protected]/orders/1df8a59f6b3840af9491be90913...⇄

          You are requested to despatch my ordered products as early as possible today, it's urgent for me ...

          Your contact number not mentioned in website .

          Regards .

          Sanjay K Chandak
          Pune Maharashtra
          [protected]

          May 08, 2021
          Updated by Neeta5603
          Still not resolved n not received amount refund
          Product not Received

          Product payment done but not received products from merchant which are using payumoney payment platformtfofm - Comment #3838907 - Image #0
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            Y
            Yogiraj Pandya
            May 8, 2021
            Resolved
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            Resolved

            Address: A 703 fatehsagar complex,fatehgunj ,vadodara 390002

            Sir
            I had purchase on date 27/04/2021
            My order id is SHJ#2118
            Purchased from Shop3498536
            Transection id is [protected]
            Amount Rs 499
            Sir
            Still i have not received any confirmation from seller so kindly refund my payment to me
            I don't want to purchase now because it's may be proud seller so I don't buy this product from him even i didn't get any confirmation of order, delivery so it's a purely back so kindly send me my payment back
            My contact number is[protected]
            My email address is [protected]@gmail.com
            +3 photos
            Aug 13, 2021
            Complaint marked as Resolved 
            PayUMoney customer support has been notified about the posted complaint.
            Verified Support
            May 11, 2021
            PayUMoney Customer Care's response
            Hi,

            Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

            Regards,
            Team PayU
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              J
              Jeev Alexander
              May 7, 2021
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              Address: Karol Bagh,New delhi
              Website: www.payunow.com/jaybirent

              I paid to Khushi Brands Hubb, Karol Bagh, New Delhi, on an online paying URL- PAY U money build website of his brand---https://www.payunow.com/jaybirent-- he shared for the purchase of car stereo, Mr.Rohit Singh identified himself as the owner of the firm, contact no: [protected], he already taken the settlement of the amount Rs.8909/ on 3rd May- vide settlement id T30037 from Pay u, however he stopped responding to me next day onwards, though he is reading my watsapp messages.Attaching the screenshots of the credentials he shared, and of the payments done-- for your perusal...As he is not refunding the money, nor he is supplying the item, and he is alive.Since the payment gateway is on PaYU money along with his item description only i trusted and paid the amount via credit card...Please help me out and do the needful for a refund, worst case atleast close his account, warn him on his fraudulent act...

              --Thx,
              Jeev Alexander
              [protected]
              [protected]@gmail.com
              +3 photos
              PayUMoney customer support has been notified about the posted complaint.
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                A
                ASHOK . M . THOMAS
                May 7, 2021
                Resolved
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                Resolved

                One Mr. Mukesh Kumar Raigar was call me. He was the one of the employee in payumoney. One voucher was credited in your phonepe from the payumoney. First You will pay the money aound 7000 ruppees . Then you get the voucher. My wife was send the money from her IOB bank through the help of phonepe. After the transaction mukesh is not responding anything. Will You please refund my amount.
                Aug 10, 2021
                Complaint marked as Resolved 
                PayUMoney customer support has been notified about the posted complaint.
                Verified Support
                May 07, 2021
                PayUMoney Customer Care's response
                Hi,

                We do not have any employee with this name. Please note that all transactions processed through PayU payment gateway are processed with a Two-factor authentication mechanism. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s. In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to the nearest Cyber cell office and they shall facilitate you on the further process.

                Regards
                Team PayU
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                  A
                  anku121#
                  May 6, 2021
                  Resolved
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                  Resolved

                  Rs not be add power bank because rs deduct in the account
                  Aug 9, 2021
                  Complaint marked as Resolved 
                  PayUMoney customer support has been notified about the posted complaint.
                  Hi!

                  Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                  Regards,
                  Team PayU
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                    S
                    Samadhan 37
                    May 6, 2021
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                    Dear payu team,

                    Yesterday on 5/5/21 I had done online shopping, payment successful but order place confirmation not received on my mobile or Email, you are requested to refund my money on urgent basis, following are the details.

                    Transaction no.[protected]

                    Transaction Amount: Rs 4499.28

                    Transaction Date : 05/05/2021

                    Also this is happening to many customer you are requested to take action against seller/merchant...

                    Thanks Regards
                    Samadhan Patil
                    +1 photos
                    PayUMoney customer support has been notified about the posted complaint.
                    May 06, 2021
                    Updated by Samadhan 37
                    I have also called to merchant but no response from them neither contact by phone not email reply..
                    Verified Support
                    May 07, 2021
                    PayUMoney Customer Care's response
                    Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.
                    May 07, 2021
                    Updated by Samadhan 37
                    Why you are not understanding my concern?? There is no response from merchant regarding order, I am unable to contact merchant then how can I raise my concern of cancellation/refund to merchant..you have to do something for me because I have paid money to you..you are only hope for me...
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                      M
                      Minal Dhawan
                      May 5, 2021
                      Resolved
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                      Resolved

                      I ordered frm zara and paid thro upi which was accepted by citruspay. But is not recieved by zara itself. Kindly look into this matter i need the refund ASAP
                      Transaction date-3 may 2021 at 10:27pm
                      Email id- [protected]@gmail.com
                      Phone no- [protected]
                      Card no- 6080 32XX XXXX 8644
                      Paid via paytm
                      +1 photos
                      Aug 9, 2021
                      Complaint marked as Resolved 
                      PayUMoney customer support has been notified about the posted complaint.
                      Hi!

                      Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 04/05/2021 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

                      Regards,
                      Team PayU
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                        S
                        shibuvincent
                        May 4, 2021
                        Resolved
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                        Resolved

                        Address: opp. elshaddai worship center, abraham street, puthukudieruppu, nagercoil

                        On date 4/5/2021, I paid rs.2125/- to msu exam fees portal through Payu. The amount has been deducted from my account but the merchant hasn’t received the payment and shows transaction pending. The transaction detail is enclosed in the picture. Kindly, refund at the earliest or update me on the transaction process and where it is stuck.
                        +1 photos
                        Aug 9, 2021
                        Complaint marked as Resolved 
                        PayUMoney customer support has been notified about the posted complaint.
                        Hi!

                        As checked, this is a successful transaction via payment Id[protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

                        Regards,
                        Team PayU
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                          L
                          laddu gopal poshak kendr
                          May 4, 2021
                          Resolved
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                          Resolved

                          Address: Govind Nagar Colony

                          I did the wrong payment please cancel the payment.
                          +1 photos
                          Aug 9, 2021
                          Complaint marked as Resolved 
                          PayUMoney customer support has been notified about the posted complaint.
                          Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant (https://www.lorflyrummy.in). For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.
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                            V
                            Vickyshwaik
                            May 4, 2021
                            Resolved
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                            Resolved

                            Address: Solan Himachal Pradesh

                            I have top-up this web site but not receive my top up
                            #[protected]
                            +2 photos
                            Aug 9, 2021
                            Complaint marked as Resolved 
                            PayUMoney customer support has been notified about the posted complaint.
                            Hi! We are not able to trace any transaction with the given information. Please share below mentioned details via help.payu.in or [protected]@payu.in for further assistance.
                            • PayU, Merchant and Bank reference number.
                            • Scan copy of bank statement indicating the debit for the required transaction.
                            • Transaction date along with the amount.
                            • Email id or phone number used for processing the transaction.
                            • First 6 and last 4 digits of your card.
                            • UPI / VPA if any used
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                              S
                              SatyakiXIII
                              May 3, 2021
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                              A payment was made on May 2nd but the amount was not credited to my bank account or any further information provided. I tried refunding the amount to the original source, but now it shows the settlement is on hold. There's no way to reach customer care or the company and my money is stuck when I urgently require it!
                              PayUMoney customer support has been notified about the posted complaint.
                              Hi,

                              We regret the inconvenience caused. We request you to share he payment ID along with your merchantID so that we may chc and assist you at the earliest.

                              Regards,
                              Team PayU
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                                Sankaranarayanan N
                                May 3, 2021
                                Resolved
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                                Resolved

                                Address: Haryana

                                I received a call from one person that he is willing to take my house on rental basis and wanted to deposit the advance amount. he wanted me to accept a request from payumoney initially for Rs 5 which i got back and second time sent a payumoney request for Rs 10000 and without being aware of his fraudulent intention, i accepted and rs. 9999 was deducted from my account thrugh google pay. I request you not to credit the amount in the beneficiary account as i am lodging a cyber police complaint. please do help to get back my hard earned money.
                                +1 photos
                                Aug 14, 2021
                                Complaint marked as Resolved 
                                PayUMoney customer support has been notified about the posted complaint.
                                Verified Support
                                May 04, 2021
                                PayUMoney Customer Care's response
                                Hi,

                                Please note that this is a successful transaction via PayU Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - WWC_47613737 in order to get the status at their end.

                                Attached screenshot for your reference-

                                Regards,
                                Team PayU

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                                  PritiMd
                                  May 1, 2021
                                  Feb 26, 2023
                                  This thread was updated on Feb 26, 2023
                                  Resolved
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                                  Resolved

                                  PAYU PA*PAYU PAYMENTS GURGAON IN unauthorized transaction from ICICI credit card

                                  Address: pune
                                  Website: www.payumoney.com

                                  Hi Team,

                                  I have had multiple unauthorised transactions happening on my ICICI card and money sent to "PAYU PA*PAYU PAYMENTS GURGAON IN " .

                                  My phone was hacked and my card details were stolen to perform these transactions and these were then validated by a stolen OTP from my phone. Below are the transaction and my card details -
                                  01/04/2021 [protected] PAYU PA*PAYU PAYMENTS GURGAON IN 108 5, 400.00
                                  01/04/2021...
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                                  Chandramouli Padmanaban
                                  May 1, 2021
                                  Resolved
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                                  Resolved

                                  On 25 April I saw a ad in Facebook digital world solution for data entry job and paid 299 rs through payu transaction ID [protected] in the name of shivam srivastava still now no response I think they r fake .please follow their activities and save others from these fraud thank you
                                  +1 photos
                                  Aug 9, 2021
                                  Complaint marked as Resolved 
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant on [protected]@gmail.com directly to get the status at their end.
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                                    Beny.ezung
                                    May 1, 2021
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                                    Resolved

                                    Address: Nagaland Dimapur 797112

                                    On date 27, I paid rs.923/- to NBSE school portal through Payu. The amount has been deducted from my account but the merchant hasn’t received the payment and shows transaction pending. The transaction detail is enclosed in the picture. Kindly, refund at the earliest or update me on the transaction process and where it is stuck.
                                    +1 photos
                                    Aug 9, 2021
                                    Complaint marked as Resolved 
                                    PayUMoney customer support has been notified about the posted complaint.
                                    Hi Beny,

                                    Please note that this is a successful transaction via Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.
                                    For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

                                    Regards,
                                    Team PayU
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                                      sanjeev8812
                                      Apr 30, 2021
                                      Resolved
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                                      Resolved

                                      I have paid IICD fees of Rs. 1, 60, 000/- Payment ID[protected] but convenience fee charges 5871.86 instead of 2298.14/- therefore please refund excess charged convenience fees.
                                      Aug 9, 2021
                                      Complaint marked as Resolved 
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Hi! Apologies for the inconvenience if something went wrong. Request you to elaborate your concern along your contact number and email id used during this transaction and the screenshot of transaction details (Transaction id, amount and date) via help.payu.in or [protected]@payu.in and our respective team will assist you further with your query.

                                      Regards,
                                      Team PayU
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