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Updated: Jul 22, 2026
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PayUMoney reviews & complaints page 64

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H
Hritik29
May 13, 2021
Resolved
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Resolved

Dear Sir/ Madam,
I had made two payments vide ref. no. [protected] and [protected] on 12.05.2021 for ₹600 each for a total of ₹1200. The merchant committed a fraud. Please take the necessary actions and arrange a refund immediately.
My email id :- [protected]@gmail.com
Aug 5, 2021
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
View replies
Hi Hritik,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU
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    F
    Fraud1200
    May 13, 2021
    Resolved
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    Resolved

    I have done online payment to powerbank company through payu.
    But powerbank company and payu have done a big scam to me .
    They have fraud my complete money I am helpless . I trusted payu alot but its cheated very badly to me.
    Payu please help
    Aug 5, 2021
    Complaint marked as Resolved 
    PayUMoney customer support has been notified about the posted complaint.
    View replies
    Hi,

    We deeply regret the inconvenience. PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. We request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction.

    We appreciate your understanding in this matter.

    Regards,
    Team PayU
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      J
      Jitu@@
      May 13, 2021
      Resolved
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      Resolved

      Address: India

      By using your site i have made transaction on powerbank and now we know powerbank app make big scammed i request you to kindly refund my amount

      My transaction ID
      [protected]
      Aug 5, 2021
      Complaint marked as Resolved 
      PayUMoney customer support has been notified about the posted complaint.
      May 13, 2021
      Updated by Jitu@@       I am make payment using pay u money on powerbank but now powerbank make big scammed so kindly refund my amount

      View replies
      Hi,

      We deeply regret the inconvenience. Please note that this is a successful transaction via Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.

      PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues.

      We request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction.

      We appreciate your understanding in this matter.

      Regards,
      Team PayU
      Reply
      Hi,

      We deeply regret the inconvenience. PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues.

      We request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction.

      We appreciate your understanding in this matter.

      Regards,
      Team PayU
      Reply
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        A
        Aputtan
        May 13, 2021
        Resolved
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        Resolved

        Address: Puthussery

        I made a payment using payu . But the merchant was a fraud so i need refund
        Aug 5, 2021
        Complaint marked as Resolved 
        PayUMoney customer support has been notified about the posted complaint.
        View replies
        Hi Aputtan,

        We deeply regret the inconvenience. PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. We request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction.

        We appreciate your understanding in this matter.

        Regards,
        Team PayU
        Reply
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          R
          Ramesh kumar 78
          May 13, 2021
          Resolved
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          Resolved

          Address: Power Bank app

          I have transfer money rs 9000 from google pay to payumoney having upi transaction id[protected] and google transaction id CICAgODEhbzuHA which is fraud so kindly resiter my complaint to revert my amount.
          Aug 5, 2021
          Complaint marked as Resolved 
          PayUMoney customer support has been notified about the posted complaint.
          View replies
          Photo of fraud transaction attached
          Reply
          Hi,

          We deeply regret the inconvenience. Please note that this is a successful transaction via Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.

          PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues.

          We request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction.

          We appreciate your understanding in this matter.

          Regards,
          Team PayU
          Reply
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            C
            chandu9900
            May 13, 2021
            Resolved
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            Resolved

            I made a payment...which is fraud...the mwmber ship number for the payment i made is 1827277...about 7200...and the transactions id's are
            1.01/05/2021: 3000RS, transaction reference no-[protected]
            2.01/05/2021: 3000RS, transaction reference no-[protected]
            3.30/04/2021: 600RS, transaction reference no-[protected]
            4.30/04/2021: 600RS, transaction reference no-[protected]...so please kindly return my money
            my contact no-[protected], email-chanduvamsi.[protected]@gmail.com
            Aug 5, 2021
            Complaint marked as Resolved 
            PayUMoney customer support has been notified about the posted complaint.
            View replies
            Hi,

            We deeply regret the inconvenience. PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. We request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction.

            We appreciate your understanding in this matter.

            Regardsm,
            Team PayU
            Reply
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              B
              Bandita Jena 1
              May 13, 2021
              Resolved
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              Resolved

              Need refund, ref[protected]
              Aug 5, 2021
              Complaint marked as Resolved 
              PayUMoney customer support has been notified about the posted complaint.
              View replies
              Hi,

              We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

              • PayU, Merchant and Bank reference number.
              • Scan copy of bank statement indicating the debit for the required transaction.
              • Transaction date along with the amount.
              • Email id or phone number used for processing the transaction.
              • First 6 and last 4 digits of your card.
              • UPI / VPA if any used

              Regards,
              Team PayU
              Reply
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                A
                Ankit955
                May 13, 2021
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                Website: www.powerbanc.in

                Hello Payumoney Team

                I'm Ankit Solanki and I was paid ₹600 Rs Payumoney payment getaway to Power Bank website.
                This website is big scammer . Huge amount of money was strapped. Lots of people going to depression for this scam.
                More than 5 lakh people lost their money .And each individual lost between 600 to 3 lak
                And I was also one of them .
                So please help me and refund my money kindly.

                My reference I'd is
                [protected]
                I pay from multiple channels phonepe and paytm
                PayUMoney customer support has been notified about the posted complaint.
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                  R
                  Routhu Rakesh
                  May 13, 2021
                  Resolved
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                  Resolved

                  Money is paid And now the money is not being paid back as per the assured returns and even the principal amount paid.
                  Aug 5, 2021
                  Complaint marked as Resolved 
                  PayUMoney customer support has been notified about the posted complaint.
                  May 13, 2021
                  Updated by Routhu Rakesh                   I want my money back
                  View replies
                  Hi,

                  We deeply regret the inconvenience. Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.

                  PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues.

                  We request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction.

                  We appreciate your understanding in this matter.

                  Regards,
                  Team PayU
                  Reply
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                    C
                    Crezy Brothers 31
                    May 13, 2021
                    Resolved
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                    Resolved

                    Address: Banglore

                    Dear
                    Sir Am Umashish nayak I transfered the total amount 4800 to powerbank app.. by your merchant aap but that powerbank app run out. I need my refund to my account. Also I'm share all transactions pic to you, plz sir🙏🙏 help me . I trust this payment app, i[censored] not taking any action then I will go for complain in consumer court..
                    And I can't send all transactions list.. you just contact me. I will show you recent transactions..thanku
                    Aug 13, 2021
                    Complaint marked as Resolved 
                    PayUMoney customer support has been notified about the posted complaint.
                    Verified Support
                    May 15, 2021
                    PayUMoney Customer Care's response                     Hi,

                    We deeply regret the inconvenience. PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. We request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction.

                    We appreciate your understanding in this matter.

                    Regards,
                    Team PayU
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                      I
                      Ishu mehta
                      May 13, 2021
                      Resolved
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                      Resolved

                      Address: Raipur

                      Helo payu I have made payment though payu and meechant commied fraud with me
                      Detail
                      Transaction No. [protected] for Rs 600.00 done for lorflyrummy has succeeded from payu team
                      Aug 5, 2021
                      Complaint marked as Resolved 
                      PayUMoney customer support has been notified about the posted complaint.
                      May 13, 2021
                      Updated by Ishu mehta                       Helo payu I have made payment though payu and merchant commited fraud with me
                      Detail
                      Transaction No. [protected] for Rs 600.00 done for lorflyrummy has succeeded from payu team

                      View replies
                      Hi,

                      We deeply regret the inconvenience. Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.

                      PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues.

                      We request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction.

                      We appreciate your understanding in this matter.

                      Regards,
                      Team PayU
                      Reply
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                        R
                        Ravibharwal
                        May 12, 2021
                        Resolved
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                        Resolved

                        Address: Power bank app

                        In the name of power bank application he do fraud of crore rupee with people.
                        He give scheme by investing 3000 he give 150 daily for one year I bye three plan but now application is closed refer to screen shot
                        May 13, 2021
                        Complaint marked as Resolved 
                        Transaction No. 12952235221 for Rs 3000.00 done for Merchant has succeeded from payu team
                        PayUMoney customer support has been notified about the posted complaint.
                        May 12, 2021
                        Updated by Ravibharwal                         Fraud done by powerbank app and take away money.please refund money

                        View replies
                        I had added money in the power bank application, but the power bank app did not withdrawal me, refund my money.
                        Power bank app code[protected].

                        Transaction id- [protected] for rs.50000.00 done for Merchant has succeeded from payu team
                        Reply
                        Hi,

                        We deeply regret the inconvenience. Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.

                        PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues.

                        We request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction.

                        We appreciate your understanding in this matter.

                        Regards,
                        Team PayU
                        Reply
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                          R
                          Rambarani
                          May 12, 2021
                          Resolved
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                          Resolved

                          I have been bought power bank using your payment solutions... They scammed me by not giving any money to me... I lost 7.2k in this app
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          PayUMoney customer support has been notified about the posted complaint.
                          View replies
                          Hi,

                          We deeply regret the inconvenience. PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. We request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction.

                          We appreciate your understanding in this matter.

                          Regards,
                          Team PayU
                          Reply
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                            R
                            Ravibharwal
                            May 12, 2021
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                            Address: Powerbank

                            Power bank money bank has give office to invest 3000 and he give 6.25 rs /hr for one year I buy three plan of same type but this app closd today and not give money.i transfer money through payu gateway
                            PayUMoney customer support has been notified about the posted complaint.
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                              M
                              Mohityadav92
                              May 12, 2021
                              Resolved
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                              Resolved

                              Address: Gurugram

                              I top up in my free fire account using payumoney bt amount is deducted bt order is nt placed plzzz refund my money
                              Aug 5, 2021
                              Complaint marked as Resolved 
                              PayUMoney customer support has been notified about the posted complaint.
                              View replies
                              Hi,

                              Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.

                              For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

                              PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence any refund/resolution will be provided by the merchant only.

                              Regards,
                              Team PayU
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                                H
                                Happyogatravels
                                May 12, 2021
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                                Resolved

                                Address: techfactzy.xyz

                                Hello i ordered a service from a merchant name techfactzy. However i am not delivered the service in the right time and i cannot find any response from the merchant and all his social media platforms are deleted. Kindly help.
                                Payment details
                                Merchant Name- TechFactzy
                                Payment ID[protected]
                                Amount- 13.9
                                Status- Successful
                                Aug 14, 2021
                                Complaint marked as Resolved 
                                PayUMoney customer support has been notified about the posted complaint.
                                Verified Support
                                May 17, 2021
                                PayUMoney Customer Care's response                                 Hi,

                                Please note that this is a successful transaction via Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.
                                For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id in order to get the status at their end.

                                Regards,
                                Team PayU
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                                  D
                                  Damor vinay
                                  May 12, 2021
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                                  Address: Gujarat,Mahisagar, Ranakpur, Talav faliyu

                                  I paid 80 rs for diamond. I didn't get diamond s.
                                  PayUMoney customer support has been notified about the posted complaint.
                                  May 12, 2021
                                  Updated by Damor vinay                                   Didn't get diamond

                                  View replies
                                  H Damor,

                                  PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

                                  Regards,
                                  Team PayU
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                                    D
                                    Dheeraj8062
                                    May 12, 2021
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                                    I had added money to the power bank app but they did garud with us. Power Bank did the great scam . And not refunded my money so please freez their transaction. And help me to get my money back.
                                    Thanks
                                    PayUMoney customer support has been notified about the posted complaint.
                                    May 12, 2021
                                    Updated by Dheeraj8062                                     I had added money to the power bank app but they did garud with us. Power Bank did the great scam . And not refunded my money so please freez their transaction. And help me to get my money back.
                                    Thanks

                                    View replies
                                    Hi,

                                    We deeply regret the inconvenience. PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues.

                                    We request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction.

                                    We appreciate your understanding in this matter.

                                    Regards,
                                    Team PayU
                                    Reply
                                    Helpful
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                                      K
                                      Kamalcdl
                                      May 12, 2021
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                                      Fraud payment done by power bank app by you id [protected]@upi please refund my amount I am very needful person transaction I'd and other details attached herewith please sir resolve the same
                                      PayUMoney customer support has been notified about the posted complaint.
                                      View replies
                                      Der Customer,

                                      We deeply regret the inconvenience. PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. We request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction. We appreciate your understanding in this matter.

                                      Regards,
                                      Team PayU
                                      Reply
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                                        P
                                        Premalatha HK
                                        May 12, 2021
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                                        T2105071800115951213254 i made payment but they ran away with my money please refund my amount
                                        PayUMoney customer support has been notified about the posted complaint.
                                        View replies
                                        Hi,

                                        We deeply regret the inconvenience. Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
                                        PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues.

                                        We request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction.

                                        We appreciate your understanding in this matter.

                                        Regards,
                                        Team PayU
                                        Reply
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