PayUMoney Complaints & Reviews

I have made transaction on 13 th March 21 for my admission to IGNOU UNIVERSITY but my transaction got failed and an amount of 3175 Rs was deducted from my account
I haven't got my money back
Plz help me out sir

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Transaction ID is [protected]. Merchant responded he had not received my money . But Amt is debited . Please refund my Amt.

Aug 7, 2021

Complaint marked as Resolved

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 30, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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I have made payment for school fees for Sindhi model higher secondary school for an amount of 24752.70 for my ward Avinash Menon 5C. Payment has been debited from my HDFC Bank account, but I received a mail from you stating that payment has failed.

Please look into this issue. I have enclosed the transaction details from my bank.

Regards
Aravind

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 28, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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Arvi12000's [Complaint's author] reply, Mar 31, 2021

Hi

My name is Aravind Menon and my phone number is 09962571649.

I have made the fees payment for my son Avinash Menon who is studying in Class 5C of Sindhi Model Senior secondary school. I made the payment through school website on 28/03/2021. I have received confirmation from HDFC bank that a payment of 24752.70 has been made to you. The transaction number from the bank is IB28112815127084

A

Arvi12000

Mar 31, 2021

Hi

I am providing a screen shot of my bank account as proof of payment. My
phone number is [protected] and my email id id [protected]@gmail.com

Regards
Aravind

Payment debited from bank account - Comment #3817476 - Image #0

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PayUMoney Customer Care's response, Apr 1, 2021

Verified Support

Hi! As checked, your transaction via PayU id 12609825997 has been auto refunded to your source account on 31/03/2021 via ARN 210870444729. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team PayU

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Merchant ID
8010433
I am unable to receive international transactions on my payu. Kindlydo needful

PayUMoney customer support has been notified about the posted complaint.

Mar 29, 2021

Updated by Sknani Hi Team,

We are unable to international transaction in payu money kindly advice
Merchant id : 8010433
Name : Suresh koppisetti

Regards
Saikrupa traders

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 25, 2021

Verified Support

Hi! Please note, you need to send an email on [protected]@payu.in and our respective team will assist you with your concern.

Regards,
Team PayU

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My name is priyanka chandak, i have applied for PVC card of aadhar twice, but everytime the money is debited and later on when i checked the status it is showed as payment failed. this has happened several times. people are fooled like this and the money is getting into some other account. please treat this most urgent

Aug 7, 2021

Complaint marked as Resolved

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 25, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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Hi I am Darpan and I wanted to do a transaction from one of my relatives bank account to mine. So I created a payu money account and sent them a payment link to receive money. The transaction was successful from their end but money is not settled into my acoount. Its more than 72 hours.

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Aug 7, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 25, 2021

Verified Support

Hi, we have acknowledged your concern and shall update you soon.

Regards
Team PayU

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UPI Reference No.[protected] of Rs. 10000/-
Transaction ID[protected]
Request ID [protected]

Please note that the above transaction was carried on 21.12.2020 and subsequently upon my request the merchant has cancelled the transaction and issued refund on 3rd March 2021.

However the said transaction is still under "Queued" status with the Payu.in.

Please let me know the current status and sort out the issue at the earliest.

Thanks and best regards,

M Jaikumar

+1 photos

Aug 13, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 24, 2021

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via Payment Id[protected] at our end.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Regards,
Team PayU

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J

jaiservegmail

Mar 26, 2021

The merchant has informed that since December 21st 2020, they have not received any settlement and all funds including mine is holding by payu.in.

Transaction ID Date Amount Customer Phone Gateway Amount(INR)
[protected]-12-21 22:18:20 10000.00 [protected] CASHPG 10000.0000

The merchant has given refund request, but the payu.in is still holding the funds.

Also, none of the customer care numbers of payu.in are working and all mails sent to them are bouncing back. Customer support weblink is always giving the same answer and they do not have any live support.

Kindly treat this as a serious complaint and sort out the issue at the earliest.

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Dear sir
http://www.Prsuuniv.In/prsuform/login ke webside se exam form fill kr payu getway se 300 se jayada studentka pament kr chuka hu student identify ke liye netbanking remark option me student ka information likhta hu jisse student ke payment idendify ho jate the par remark my bank statement[protected] se show nhi ho rhe h jisse transaction ko identify karne me asuvidha ho rha hai undifined show hota hai
jo ki ek bada failer hai
aapne bank se indormation mila ki ye problem bank se nhi payu se hai unse baat kijiye
so app mere all transcaction ko update kijiye

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Hi
I am not receiving payments International what the reason please solve my problem

Aug 7, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 23, 2021

Verified Support

Hi!

Apologies for the inconvenience if something went wrong. Request you to elaborate your concern along with your registered details via help.payu.in and our respective team will assist you further with your query.

Regards,
Team PayU

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Sknani's [Complaint's author] reply, Mar 23, 2021

Merchant ID
8010433
I am unable to receive international transactions on my payu. Kindlydo needful

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My Pay You Money settlement of ₹ 11200 was not done.and settlement has passed 4 days from the circle.I would like to know the reason for the delay.And would like to request Settle my payment as soon as possible
.
MERCHANT ID-7363339
TRXN-ID[protected]

मेरा भुगतान आप 11200 का मनी सेटलमेंट नहीं किया गया था। और सेटलमेंट को सर्कल से 4 दिन बीत चुके हैं। मैं देरी का कारण जानना चाहूंगा। और जल्द से जल्द मेरे भुगतान का अनुरोध करना चाहेंगे।

Aug 7, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 23, 2021

Verified Support

Hi!

As checked, your settlement has been completed on 22/03/2021 via UTR CITIN[protected]. Please contact our bank with the given UTR for further assistance.

Regards,
Team PayU

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Hi, my name is Yashpal. Verified Merchant of PayU. Merchant ID is 7368406. One of our customers has paid an amount of 1, 00, 000 rupees with PayU gateway on 16th March 2021 morning at 10.44 AM. The settlement is on hold. We are requested to provide some bills and invoices. After submitting, there is no response. It's been one week still our money is on hold. What kind o[censored]nprofessional service is this? Your bad service is impacting our business. We could not be able to serve our customers without payment. I kindly request PayU to settle our money 1, 00, 000 rupees to our account as soon as today.

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PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2021

PayUMoney Customer Care's response Hi!

As checked, our team have sent an email to buyer. Please ask them to acknowledge the email for further assistance.

Regards,
Team PayU

Mar 23, 2021

Updated by Yashpal_Furniture The buyer has acknowledged yesterday[protected] itself. Kindly check your side and Settle our amount.

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Address: Plot. No.11, New Colony, S.O.Balasubramaniam Salai, Sivalingapuran, K.K. Nagar, Chennai 600078

Paid Money Rs. 33249 through Payu Gateway via Transaction Id,[protected] on 7th March 2021.

Till date there is no communication from vendor and we don't know the contact address, Email and contact phone number to communicate

Raised Complaint via id, 2834943 to customer service. They informed me to contact merchant for delivery of product / Payment Recept / Account Details/ Cancellation and Refund.

We tracked payu helpcenter to know the status of our transaction and found the information as below

Your transaction with payment id[protected] on date 7th March 2021 is successful. Please contact merchant for order / Service Delivery orrefund related concerns.

Will you please mail me merchant mailing address, Email Id, contact pnone number as we don't have merchant information and we would be grateful to you if you take with the merchant to refind the money as he has not contacted my cell phone - [protected] so far.

We also initiated our bankers to get in touch with you to refund the amount.

Please help us.

Thanks and Regards
Balu Rajamanickam

Aug 13, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2021

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Merchant email ID- [protected]@gmail.com

We advise you to please get in touch with the issuing bank and initiate an official complaint (Dispute) regarding the same, in case if the concerned merchant is not providing the services.

PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence any refund/resolution will be provided by the merchant only.

Regards,
Team PayU

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B

Balu Rajamanickam

Mar 25, 2021

Hello Payumoney Customer Care,

Thanks for the info. I referred the payment details and following are the info

Your transaction with DD Traders are on[protected] is successful.

Order Amount: Rs.33249.00
Payment ID:[protected]
Merchant Oder ID:[protected]
Order Date and Time: March[protected]:08:55 PM
Merchant Transaction Identifier:[protected]

Any issues with your purchases

1. As per payment network regulations, please contact your merchant directly at www.hilaptop.com

2. In case of no response from your merchant, please reach out to your bank for any payment related issues .

We have made full payment Rs. 33249/ for the order, 46241 but till date Laptop not shipped to the mailing address

R. Balu
Plot.No.11, New Colony, S.O.Balasubramaniam Salai
Sivalingapuram, K. K. Nagar, Chennai 600078

No one from merchant side communicated to my email: balu.[protected]@gmail.com or contacted me through my cell number: [protected] which has been provided while ordering LAPTOP through on line.

I communicated this issue to the sales team through their email : [protected]@hilaptop.com but no reply till date so it become obvious for the required help from your side to get refund from merchant to our bankers, Standard Chartered Bank who issued the amount RS.33249.00.

Our advance thanks for your help.

Thanks and Regards
Balu Rajamanickam

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I paid for an order for which ferns n petals did not fulfilled the order, now they r saying they have refunded but I have not received it in my account, please find the attachments

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Address: Ahmedabad

Dear sir,

Pl be inform that on 12th March'21, I had made 03 transaction in favor of Poddar International thru Pay u .( Debit card ) for paying School fees of Class-2 ( Student Name : Harsh deep singh Dhalla) in Merchant Website: www.betweenus.in

Out of 03 Transactions made 02 were successful and 01 got bounced/unsuccessful.

Out of 02 Successful Transaction, One got Captured in Poddar international...

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Address: Jind

Dear sir three days ago I try to submit my hssc CET exam fess 500rs. My account has been debited by 500rs but till show u have not pay pls sir give me my amount original mode of payment. I will attack transactions id with it.
My contact [protected]

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Aug 6, 2021

Complaint marked as Resolved

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 19, 2021

Verified Support

Hi!

As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant www.egrashry.nic.in on 15/3/2021 via UTR HDFCR[protected]. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team PayU

Regarding exam fess failed - Comment #3812971 - Image #0

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Address: HOme no. 3, Hari om residency, khandu colony

This website is doing the fraud and they are showing govt jobs and while applying they asking for 1000 and I did that but it is completely fraud and the payment was done via Payu, I need help from you guys, how you guys allowing any person/fraud to open/asking money from people without any verification & it looks like govt website, Did you verified with Govt officers/authority by any chance?

Aug 13, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 19, 2021

PayUMoney Customer Care's response Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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Address: Plot.No.11, New Colony, S.O.Balasubramaniam Salai, Sivalingapuram, K.K.Nagar, Chennai 600078

Paid money throuhh Paymoney gateway for purchase laptop with Transactiob Number,[protected], Amount, 33249. Transaction Date, 7th March 2021m Came to know the amoint has been paid to DD Traders.

Till date, Laptop not shipped to me or no one contacted me.

So require refund. Kindly mail me please. Balu.[protected]@gmail.com or contact me [protected].

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2021

PayUMoney Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a successful transaction via payment Id[protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

Regards,
Team PayU

Mar 18, 2021

Updated by Balu Rajamanickam Hi I do not have the merchant address and contact phonem Please provide me the merchant address (DD Traders) and contact phone number please.

Thanks for your help

Regards
Balu Rajamanickam

Mar 18, 2021

Updated by Balu Rajamanickam Hello Sir/Madam

Saw your reply "request you to contact the merchant directly for delivery of product, Payment Receipt, account details, cancellation, refund. Can you help me to know the meaning of merchant.

Is this merchantcare payumoney or the merchant to whom money was remitted by paymoney if so please mail me the full address of merchant to whom money was remitted by payumoney, Email address, contact phonenumber as i don't have no information of merchant to whom money was remitted by Payumoney

Thanks and Regards
Balu Rajamanickam

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Website: www.buyyoutubesubscribers.in

I have paid 1800.00 on[protected]am txn[protected] to your registered Merchant Named Abhishek Sachdeva with business name BuyYouTubeSubcribers.in
Later saw multiple complaints about him online.
He is a fraud user and not providing any services to users after receiving payments. Please locate your registered Merchant and provide us details to track down this user to file a police complaint. Or raise a suitable enquiry on the user.

Aug 6, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 16, 2021

Verified Support

Hi,

We regret the inconvenience caused. We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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shwet102's [Complaint's author] reply, Mar 22, 2021

This company is fraud in itself. We have provided all the details to customer care and they verified the transaction. Seems like you yourself wish to protect your Fraud Merchants

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Address: Fabindia, India

Hi

I have placed an order for a white colour dress and grey leather silk woven jutti, total order amounting to Rs. 2340.00.

I made a payment through debit card. My money got deducted from my account(snap shot attached). However, I haven't received any payment confirmation email from Payu (payment gateway) nor order confirmation email from Fabindia.

I even don't have any order number to identified with. This could be some network/technical issue from your end.

Please resolve this issue ASAP and do send me the confirmation email.

Regards
Divya Sharma

+1 photos

Aug 11, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2021

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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I pay rupees 249 on payU, payment was successful, but I didn't get any diamond for gamersw ... please refund my money.

+1 photos

Aug 6, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 13, 2021

Verified Support

Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 1558781 in order to get the status at their end.

Regards,
Team PayU

PayUMoney Complaints & Reviews

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PayUMoney reviews & complaints page 68

Transaction failed but my money got deducted

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I have not received my Rs 650 paid to fisheterien merchant site . Money. Is debited from my bank. UPI tr

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Payment debited from bank account

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International payments

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Aadhar PVC payment

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Settlement not done its more than 72 hours

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Refund NOT received from Payu Money

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Transaction remark not display in my bank statement

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Rice iam complaint above International transactions

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Settlement not received

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Payment Settlement is on Hold

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Laptop Not Received

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Refund not received from ferns n petals

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Transaction was successful, but not updated on Merchant website

Regarding exam fess failed

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About http://shikshaabhiyan.org.in/contact.php

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Not Received Laptop

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Track Fraud Merchant

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No payment confirmation email..Fabindia order is still pending

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I didn't get any diamond

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