PayUMoney Complaints & Reviews

Address: 28-850-JVR16 Nivarthi NAGAR NGO S COLONY NANDYAL

I want my refund money back with in short time please accept our request

PayUMoney customer support has been notified about the posted complaint.

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Address: 28-850-JVR16 Nivarthi NAGAR NGO S COLONY NANDYAL

Please send our money back to our bank account please accept our request

PayUMoney customer support has been notified about the posted complaint.

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I have paid my Bengaluru Property Tax for 2 properties via PayU gateway. At that time the payment status said: "Payment Transition" and now it says "Validity Expired". But my account has been debited
for the same. However BBMP says the payment is not made and hence I am unable to download the receipt.
Please check and confirm.

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Yesterday I placed a order in rumaq.in website. I paid 671.42 rupees hrough payumoney. Still I didn't get any confirmation message or any shipping details from rumaq.in website. I am kindly requesting you to refund my money or deliver my order

Aug 6, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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Ş

Şûmîțhâ Ğôůđ Bûbļý

Apr 17, 2021

Please refund my money.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Apr 19, 2021

Hi, Please help us with the needful PayU Payment ID for assistance.

Regards
Team PayU

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Şûmîțhâ Ğôůđ Bûbļý's [Complaint's author] reply, Apr 22, 2021

Transaction ID is T2104110915280105323137

Şûmîțhâ Ğôůđ Bûbļý's [Complaint's author] reply, Apr 25, 2021

Please refund my money ðŸ™

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Address: Chennai

I have register to payu money as a reseller partner and successfully referred the multiple merchant.

and as per payu money policy and agreement I should received 40704.78 INR.

But I couldn't received any amount, I have done multiple follow up with PayUMoney team but they are just bluffing from last 6 - 7 month. PFA for email conversation for reference.

They have failed to provide my commission as per deadline and agreement.

PayUMoney customer support has been notified about the posted complaint.

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My payu merchant id 8082697
i am having 1510 rupees in my payumoney gateway and i am not getting any money in my bank account, i did it verified also. in the settlement field, it is showing "in hold" i don't know when it will be come into a proceess, i am very sad about it, i am a small chlid. collects money by too much efforts and i am not receiving a single penny.
please help me out to resolve the isse, i will be very thankful to you

Aug 5, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2021

PayUMoney Customer Care's response Hi,

We have acknowledged your concern and shall get this resolved for you on priority.

Regards
Team PayU

Verified Support

Apr 14, 2021

PayUMoney Customer Care's response Hi,

Settlement shall reflect in your account by tomorrow 8 PM. today is a bank holiday so settlement won't get processed today.

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Amount deducted to mysore municipal property tax but beneficiary not received the amount and no refund has been credited yet, i'm going to lodge the complaint on Payu in consumer forum

My ref number of TXN:[protected]

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Order no.#2966

I have order an wireless boat aipods. Which I have not received . Please refund my money 459.20. Please send product or return my money .

Aug 6, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 13, 2021

Verified Support

PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback at your issuing bank.

Regards
Team PayU

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Address: Hyderabad, Kompally

On 4 April 2021 I have Purhcased a Foldable Ladder from Kitchenin_com.myshopify.com for the amount of Rs 799 using Payu Payment Gateway with transaction No [protected]. I have been contacting via twitter with PayUMoney team since then and I fail to receive the delivery of Item nor the refund.

I have Processed the Payment only because of PayU Payment Gateway as they are reputated and it's very frustrating to see that they are keeping mum on this transaction.

Please take note that by this utter silence you are also being part of this fradulent transaction, kindly put yourself in our shoes by loosing hard earned money by only trusting your Payment Gateway.

Aug 7, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2021

PayUMoney Customer Care's response Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end. Feel free to raise chargeback at your issuing bank in case you fail to reach out to the merchant.

Regards
Team PayU

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Address: 7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32, Gurgaon, Haryana, India - 122002

Website: www.payumoney.com

This website is doing the fraud and they are showing govt jobs and while applying they asking for 1000 and I did that but it is completely fraud and the payment was done via Payu, I need help from you guys, how you guys allowing any person/fraud to open/asking money from people without any verification & it looks like govt website, Did you verified with Govt officers/authority by any chance?I have all my payments details paid to this website merchant stop this fraud and I want back my money blacklist this merchant .I'm adding following details of my payment please have a look

Merchant Name:SSA
PaymentID:[protected]
Amount:1000

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2021

PayUMoney Customer Care's response Hi,

Thanks for highlighting this to us. We shall get the same checked.

Regards
Team PayU

Apr 29, 2021

Updated by Hemanta Swain Can I get back my money if yes please share the details about its refund...

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I bought T shirt from glamourtshirts.in on 23-March. And I received order details but did not receive my order. I have send couple of mail to their email but no response. Is glamourtshirts.in is fraud merchant?

How can I get my money back? Also I see no option to reach out payumoney support.

How can I get my money back?

PayUMoney customer support has been notified about the posted complaint.

Apr 14, 2021

Updated by [email protected] Hello Payumoney, where can I share my transaction details?

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 11, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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[email protected]'s [Complaint's author] reply, Apr 12, 2021

Kindly provide steps to provide my information in help.payu.in?
I don't see any options to share my details.

N

[email protected]

Apr 12, 2021

Did we check with merchant on above complaint? If glamourtshirts.in is fraud merchant he may be looting many customers money.
Kindly check this as soon as possible.

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 16, 2021

Verified Support

Hi,

We request you to share your payment ID or screenshot of the transaction here so that we may check and assist you at the earliest.

Regards,
Team PayU

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[email protected]'s [Complaint's author] reply, Apr 16, 2021

I can not share any details here. Share me payumoney support email or phone number. I can forward my details to email.

PayUMoney Customer Care

from Gurgaon, Haryana

Apr 19, 2021

Verified Support

Hi,

We would request you to visit http://help.payu.in/ and provide the details so that we can assist you accordingly.

Thanks,
Team PayU

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[email protected]'s [Complaint's author] reply, Apr 22, 2021

Support team, have u ever visited that mentioned site?
I have given my details based questions asked there but at end I see the message please reach out to merchant.
Please check. :(

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Apr 28, 2021

Hi,

Please share the Payment ID here so that we can assist you better at the earliest.

Regards,
Team PayU

Reply

N

[email protected]

Apr 29, 2021

Below is the order detail I have received from glamourtshirts. In order link is not complete one as that may show up my personal detail. Hence I removed.

Hi, thanks for your purchase of Rs. 398.00 from Glamour Tshirts! View order (GT#20410): https://glamourtshirts.in/[protected]/orders/

Reply

[email protected]'s [Complaint's author] reply, May 10, 2021

Any update?

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I have paid property tax in the Vijayawada municipal corporation .Money got deducted in my bank account. But the same is not reflecting in the Vijayawada municipal corporation site.
The amount is : Rupees .36136
The transaction Reference Number is :[protected]
Paid on .04 Apr 2021

Please do the needful quickly .

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Address: 474, TIMES TRADE CENTER, OPP POLARIS MALL, CANAL ROAD, SURAT, GUJARAT - 395010

Hi, I made a transaction (ID: [protected]), . but this company Shreejifabrics turned out to be a fradulent company and merchant with no company at all. Can you please look into this guy with login [protected]@gmail.com & mobile: 99XXXXXX36 and block this merchant and refund the above transaciton with this person.

thanks & regards, Bharath
[protected]

Aug 7, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 10, 2021

Verified Support

Hi,

We regret the inconvenience caused. We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: VIJAYAWADA MUNICIPAL CO,AP,INDIA

Website: cdma.ap.gov.in/en/onlineservice

Paid water tax but payment is not updated in Vijayawada municipality.

message from ICICI bank :

ICICI Bank Acct XXX705 debited for INR 2124.00 on 07-Apr-21 & yellowqr.[protected]@hdfcbank credited.UPI:[protected].Call 18002662 for dispute or SMS BLOCK 705 to [protected].

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 10, 2021

Verified Support

Hi,

We regret the inconvenience. We will check and update you on the status soon.

We appreciate your patience & understanding in this matter.

Regards,
Team PayU

Reply

PayUMoney Customer Care

from Gurgaon, Haryana

Apr 10, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Reply

mjmohan's [Complaint's author] reply, Apr 10, 2021

paid through google UPI mjmohan@okicici for water tax Vijayawada minicipality towards HSc No 1073055605 (consumer name: K Ramachandra Rao) of amount 2124 on 07 Apr 2021.The bank message is as above.

M

mjmohan

Apr 10, 2021

for more information amount is credited to UPI:[protected].

Reply

PayUMoney Customer Care's response, Apr 13, 2021

Verified Support

Hi,

We regret the inconvenience caused. Please note that this is a successful transaction via PayU Id - 12688195523 at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 325105001 in order to get the status at their end.

Regards,
Team PayU

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Dear Sir / Madam
Our Merchant ID:- 7063806
Business Name :- Plug N Play

One of our customers have done our payment of Rs 36000 ( Rs Thirty Six Thousand) through your online link on 25th March 2021 vide transaction id[protected]

Since the last 15 days we are following up with your online chat but till date our payment is not credited in our bank.

We request you to take the matter seriously and make our payment immediately.

We have used your service only on trust and do not misuse our trust.

Aug 14, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2021

PayUMoney Customer Care's response Hi,

We regret the inconvenience caused. We have raised the issue to our team, they will check and do the needful at the earliest. We will keep you updated.

Regrds,
Team PayU

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Dear Sir,
I have did payment of 2000/- on egras haryana portal on 16.03.2021.

My payment status is showing failed on the portal but its not refunded in my account.

I have also complained in bank but no result. They suggest to complaint in payu.

I have also attached all photos for you ready reference.
Please resolve my problem. I shall be very thankful for your support.
Pls. feel free to contact me for any kind of query.

Ranjeet Singh
[protected]
[protected]@gmail.com

Aug 14, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2021

PayUMoney Customer Care's response Hi,

We regret the inconvenience caused. As per our record, chargeback has been raised successfully against the transaction via PayU ID [protected]. We have raised it to our chargeback team, they will check and we'll update you on priority.

We appreciate your understanding in this matter.

Regards,
Team PayU

Apr 13, 2021

Updated by Ranjeet@220890 Dear Sir

What is the status of my Complaint.

Please do the needful at the earliest possible.

Verified Support

Apr 14, 2021

PayUMoney Customer Care's response Hi,

As checked with our team, E-Challan has been generated hence, the Customer is not eligible for a refund for this particular transaction. For your reference, we have attached the e-challan copy.

We appreciate your understanding in this matter.

Regards,
Team PayU

Verified Support

Apr 14, 2021

PayUMoney Customer Care's response Hi,

As checked with our team, E-Challan has been generated hence, the Customer is not eligible for a refund for this particular transaction. For your reference, we have attached the e-challan copy.

We appreciate your understanding in this matter.

Regards,
Team PayU

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Address: Belgaum

Transaction to Belgaum municipal corporation. Property tax
Contact [protected]
Email, [protected]@gmail.com

Aug 7, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 10, 2021

Verified Support

Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Regards,
Team PayU

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I made a payment of Rs.11483 to PLI through PayU on 1st April 2021. My transaction got failed. However my money got debited from my bank account ICICI bank with transaction id:[protected]. Neither the amount got deposited in PLI nor the amount got refunded back to my bank account.

Date:[protected]

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Hello Sir,

Today i ordered T500 smart watch through online The TH SHOP. My money 399 Rs was debited in my account.But i didn't get the order and delivery details.
Do, i request you kindly refund my amount.
Please find the attachment of payment

Aug 7, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 8, 2021

Verified Support

Hi!

Apologies for the inconvenience. As checked, this is a successful transaction via PayU Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@yahoo.com for further assistance with your query.

Regards,
Team PayU

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Website: www.rachanaranade.in

I did a transaction on april 6, 7:14 ist(your can check the screenshot), i clicked on the pay button twice, got 2 request, completed the first one, and then mistakenly resfreshed, it is now showing cancelled by the user
The amount was 4799 rupees
Merchant name was Akshay Ranade

PayUMoney Complaints & Reviews

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PayUMoney reviews & complaints page 68

I want my refund

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Payment has completed but payment receipt

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BBMP Property Tax Payment through PayU

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I paid money to rumaq zone shopping website through payu money

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Payu Money Incentive issue for Reseller Account

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Payment not received

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Amount deducted to mysore municipal property tax but beneficiary not received the amount and no refund has been credited yet, I'm

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Product not received

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Kitchenin_com.myshopify.com

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PayUMoney About http://shikshaabhiyan.org.in/contact.php

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Bought T-Shirt from glamourtshirts.in using payumoney and no product received

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Paid municipal tax with payumoney , but the amount is not credited to the municipal tax

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Fraudulent Merchant

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Water tax paid to Vijayawada municipality

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Settlement amount still not credited

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Amount deducted but not refund in my account

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Transaction failed. Money deducted

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Refund not credited in my bank account

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Product

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Transaction failed but amount got debited

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