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PayUMoney Complaints & Reviews

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Updated: Jan 27, 2026

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PayUMoney reviews & complaints page 71

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On Feb 22, 2021, at about 1300 Hrs, I was applying for getting a new FASTag for my Delhi vehicle (Car).

Submitted all the details and then wanted to make the payment thru Citibank Credit card.
No payment amount was asked for.

However, the transaction was completed (successfully) and I got sms that Rs 1199/- has been paid thru my card.

How can the amt be charged to my card without asking for it ?

The payment id is :[protected].

Pl explain.
Rgds.
Gp Capt SP Chaturvedi
[protected]

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Feb 23, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Respected sir
With respect to the above subject mentioned I invested sum of 50000(fifty thousand) in a wish app using your payment gateway and now wish not responding for the withdrawal request plz help me in getting amount back to my bank account and the details of it is mentioned below and the screen shot of the same is uploaded
Payment Id[protected]
Thank you

Aug 14, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Feb 22, 2021

Updated by Veeresh Balaganur Respected sir
With respect to the above subject mentioned I invested sum of 50000(fifty thousand) in a wish app using your payment gateway and now wish not responding for the withdrawal request plz help me in getting amount back to my bank account and the details of it is mentioned below and the screen shot of the same is uploaded
Payment Id[protected]
Thank you

Verified Support

Feb 23, 2021

PayUMoney Customer Care's response Hi,

Thanks for notifying this to us. We have acknowledged your concern and have forwarded it to our team. Rest assured we will update you soon on this.

Regards
Team PayU

Verified Support

Feb 25, 2021

PayUMoney Customer Care's response PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback at your issuing bank.

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Hi Payumoney Team.

This is regarding my money that is fraudulently stuck in the Shoppers App.
I made a payment of Rs 10, 001 and I am not able to withdraw it.
please help me in getting my money back as I am going through severe financial crisis. Any help is appreciated in getting the money backI have added the screenshot of the payment containing the Transaction I'd.
Email id: [protected]@gmail.com

Thanks,
Shikha Bisht

Aug 7, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2021

PayUMoney Customer Care's response PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback at your issuing bank.

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Hi Razorpay Team.

This is regarding my money that is fraudulently stuck in the Shoppers App.
I made a payment of Rs 20, 000 and I am not able to withdraw it.
please help me in getting my money back as I am going through severe financial crisis. Any help is appreciated in getting the money back.
Email id: [protected]@gmail.com

Thanks,
Shikha Bisht

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Hi,
Transaction number: Id[protected]
Of amount 3K is deducted from account while payment is shown as on hold by PayU And not received at the actual company where it was supposed to.

Please look into this issue and provide the full refund.

Thanks

Aug 5, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Feb 23, 2021

Verified Support

Hi,

Please note that this is a successful transaction via Payment Id[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues

Thanks & Regards,
Team PayU

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I am a student of thapar university patiala I was using payu as directed by my college for payment of fees.The PayU portel took the fees and didn’t send it to the college instead there was a error message displayed and the amount was deducted. kindly help

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I have paid 4000 rupees to the shopper app still I didn't get money back please I want refund all Money my transaction I'd is T2102021912462226786681

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Feb 20, 2021

Updated by Akashrameshmankani I want money to [protected]@ybl this upi id

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Address: Punzwa, villgam

Sir I have invested in the shoppers earning app of Rs 20, 000 and have then applied for withdrawal on January 29 2021 but was rejected thrice due to unknown reasons and was deducted from the balance account with showing approval in history of withdrawal but unfortunately the money is yet to return /credit to my account... Sir plz sympathetically look in to the matter as I am very poor and have arranged money by selling cow with the aim of earning money...

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I have paid through the portal which showing Payment of rs 10/- but amount deducted is 2632/- and also no transaction ID is showing.
Transaction amount 2632/-
date - 20/02/2021
Mobile - [protected]
E.Mail - nittu.[protected]@gmail.com
Mode - ICICI Debit Card
Portal - http://shinejobcareers.com

This is Clearly a fraud with me please help me.

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Feb 20, 2021

Updated by Nirajbrlps i want refund and also blacklist this customer i dont have any transaction ID recieved

Feb 22, 2021

Updated by Nirajbrlps what is the status of my complain

Feb 24, 2021

Updated by Nirajbrlps What is the progress of my complain

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Address: Handwara Kupwara J&K 193221

Have Ordered some Stuff on 28th January 2021 through payu, neither any Order was Received Nor I have got refund. kindly refund My Money Asap.

Aug 5, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Feb 21, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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I have paid ₹10000 on theshoppers app.I haven't got that money back.Please refund the amount.

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I have paid a sum of total ₹10000 to the shoppers app in two installments of ₹5000.I have not received back money, this company is a fraud. Please initiate refund

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My payment has approved but not credit my account.. Please refund my payment😭 please🙏

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Feb 18, 2021

Updated by Gowher Gly My phone is [protected]

Feb 18, 2021

Updated by Gowher Gly My amount is 65943

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Address: I dont know our indian agents are olso in ds

I recharge in shoppers through ur link bt when i withdraw that money it shows approved in shoppers app bt still nt credit in my account where is my money i want my money back

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I had done my payment of 16 February 2020 of rs 800. The amount was debited from my account but not reflected in the benificaries account wjat yo do now

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Address: Mumbai

Hi
There was a payment of 32800 issued to me on the 6th of February 2021 from The shoppers app the payment is showing approved however the money is not yet credited in my account. Please help me

Aug 5, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Feb 19, 2021

Verified Support

PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback at your issuing bank.

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Address: Pratapgarh up

Website: Payumoney

Dear Sir I have added rs 5001/- on 30/01/2021 to theshoppers my transaction id T2101301727221909727981 transaction type shopping mall payment through your payment gateway and my payment was debited theshoppers company is not paying my money back that is fraud company where is my money I m going to complain against your platform that you are helping fraud compaines to loot people I asking you to refund My money as soon as possible
I m attaching documents for your ready reference that I have pay an amount of rs 5001/- thought your platform form becz your platform is trusted in market so kindly refund my money

With regards
Vinit Kumar Mishra
Call No [protected]

Aug 14, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2021

PayUMoney Customer Care's response Hi!

As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team PayU

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Address: bangalore

The shoppers application illegally taken my 1.70lakhs i contact payumoney official website but they said give us transaction number of payumoney but i have no transaction. i have only paytm transaction id and bank reference number and bank statement. but they rejected these types of proofs. i don't understand what can I do

Aug 13, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 17, 2021

PayUMoney Customer Care's response Hi!
Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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Address: Gurgaon

Hi,
My name is Ajit, I have been fraudulent with a lot of money, I put money in the Pay You Money payment gateway, the merchant has not given me any service, so I want my money back, I have also complained to the police, I request you Refund my money to my account
Refrence number[protected] ...10000rs

Reference[protected]. 59750rs

Reference[protected]. 250rs

Aug 14, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 17, 2021

PayUMoney Customer Care's response Hi, please share the below details with us via help.payu.in and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

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Address: Shiva nagar NBd road kotdwara

I send money of rupee 20000 from payu method to the shoppkeper company but they cheat with me this company was farud please refund me

Aug 5, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Feb 17, 2021

Verified Support

Hi, we are really sorry about this and totally understand your concern over here. We'd suggest you to raise this immediately to the Cyber Cell office and they shall assist you further.

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