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Updated: Jul 19, 2025
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PayUMoney reviews & complaints page 71

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S
Shikhab503
Feb 22, 2021
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Hi Razorpay Team.

This is regarding my money that is fraudulently stuck in the Shoppers App.
I made a payment of Rs 20, 000 and I am not able to withdraw it.
please help me in getting my money back as I am going through severe financial crisis. Any help is appreciated in getting the money back.
Email id: [protected]@gmail.com

Thanks,
Shikha Bisht
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    J
    jonsnou
    Feb 21, 2021
    Resolved
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    Resolved

    Hi,
    Transaction number: Id[protected]
    Of amount 3K is deducted from account while payment is shown as on hold by PayU And not received at the actual company where it was supposed to.

    Please look into this issue and provide the full refund.

    Thanks
    +1 photos
    Aug 5, 2021
    Complaint marked as Resolved 
    PayUMoney customer support has been notified about the posted complaint.
    View replies
    Hi,

    Please note that this is a successful transaction via Payment Id[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

    PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues

    Thanks & Regards,
    Team PayU
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      N
      Navneet amrit
      from Bengaluru, Karnataka
      Feb 21, 2021
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      I am a student of thapar university patiala I was using payu as directed by my college for payment of fees.The PayU portel took the fees and didn’t send it to the college instead there was a error message displayed and the amount was deducted. kindly help
      +1 photos
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        A
        Akashrameshmankani
        Feb 20, 2021
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        I have paid 4000 rupees to the shopper app still I didn't get money back please I want refund all Money my transaction I'd is T2102021912462226786681
        +1 photos
        PayUMoney customer support has been notified about the posted complaint.
        Feb 20, 2021
        Updated by Akashrameshmankani         I want money to [protected]@ybl this upi id
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          B
          Bhat faheem
          Feb 20, 2021
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          Address: Punzwa, villgam

          Sir I have invested in the shoppers earning app of Rs 20, 000 and have then applied for withdrawal on January 29 2021 but was rejected thrice due to unknown reasons and was deducted from the balance account with showing approval in history of withdrawal but unfortunately the money is yet to return /credit to my account... Sir plz sympathetically look in to the matter as I am very poor and have arranged money by selling cow with the aim of earning money...
          +1 photos
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            N
            Nirajbrlps
            Feb 20, 2021
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            I have paid through the portal which showing Payment of rs 10/- but amount deducted is 2632/- and also no transaction ID is showing.
            Transaction amount 2632/-
            date - 20/02/2021
            Mobile - [protected]
            E.Mail - nittu.[protected]@gmail.com
            Mode - ICICI Debit Card
            Portal - http://shinejobcareers.com

            This is Clearly a fraud with me please help me.
            +3 photos
            PayUMoney customer support has been notified about the posted complaint.
            Feb 20, 2021
            Updated by Nirajbrlps             i want refund and also blacklist this customer i dont have any transaction ID recieved
            Feb 22, 2021
            Updated by Nirajbrlps             what is the status of my complain
            Feb 24, 2021
            Updated by Nirajbrlps             What is the progress of my complain
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              T
              Theepo
              Feb 20, 2021
              Resolved
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              Resolved

              Address: Handwara Kupwara J&K 193221

              Have Ordered some Stuff on 28th January 2021 through payu, neither any Order was Received Nor I have got refund. kindly refund My Money Asap.
              +2 photos
              Aug 5, 2021
              Complaint marked as Resolved 
              PayUMoney customer support has been notified about the posted complaint.
              View replies
              Hi!

              Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

              Regards,
              Team PayU
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                S
                Siddhantoon
                Feb 18, 2021
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                I have paid ₹10000 on theshoppers app.I haven't got that money back.Please refund the amount.
                +2 photos
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                  S
                  Siddhantoon
                  Feb 18, 2021
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                  I have paid a sum of total ₹10000 to the shoppers app in two installments of ₹5000.I have not received back money, this company is a fraud. Please initiate refund
                  +2 photos
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                    G
                    Gowher Gly
                    Feb 18, 2021
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                    My payment has approved but not credit my account.. Please refund my payment😭 please🙏
                    +1 photos
                    PayUMoney customer support has been notified about the posted complaint.
                    Feb 18, 2021
                    Updated by Gowher Gly                     My phone is [protected]
                    Feb 18, 2021
                    Updated by Gowher Gly                     My amount is 65943

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                      U
                      Ummer rasool
                      Feb 18, 2021
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                      Address: I dont know our indian agents are olso in ds

                      I recharge in shoppers through ur link bt when i withdraw that money it shows approved in shoppers app bt still nt credit in my account where is my money i want my money back
                      +1 photos
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                        S
                        Suhailarshid
                        from Ghumarwin, Himachal Pradesh
                        Feb 18, 2021
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                        I had done my payment of 16 February 2020 of rs 800. The amount was debited from my account but not reflected in the benificaries account wjat yo do now
                        +1 photos
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                          K
                          Khan Chester
                          from Thāne, Maharashtra
                          Feb 18, 2021
                          Resolved
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                          Resolved

                          Address: Mumbai

                          Hi
                          There was a payment of 32800 issued to me on the 6th of February 2021 from The shoppers app the payment is showing approved however the money is not yet credited in my account. Please help me
                          +1 photos
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          PayUMoney customer support has been notified about the posted complaint.
                          View replies
                          PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback at your issuing bank.
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                            V
                            Vinit1989
                            Feb 16, 2021
                            Resolved
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                            Resolved

                            Address: Pratapgarh up
                            Website: Payumoney

                            Dear Sir I have added rs 5001/- on 30/01/2021 to theshoppers my transaction id T2101301727221909727981 transaction type shopping mall payment through your payment gateway and my payment was debited theshoppers company is not paying my money back that is fraud company where is my money I m going to complain against your platform that you are helping fraud compaines to loot people I asking you to refund My money as soon as possible
                            I m attaching documents for your ready reference that I have pay an amount of rs 5001/- thought your platform form becz your platform is trusted in market so kindly refund my money

                            With regards
                            Vinit Kumar Mishra
                            Call No [protected]
                            +1 photos
                            Aug 14, 2021
                            Complaint marked as Resolved 
                            PayUMoney customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 19, 2021
                            PayUMoney Customer Care's response                             Hi!

                            As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

                            Regards,
                            Team PayU
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                              J
                              javaid23
                              Feb 16, 2021
                              Resolved
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                              Resolved

                              Address: bangalore

                              The shoppers application illegally taken my 1.70lakhs i contact payumoney official website but they said give us transaction number of payumoney but i have no transaction. i have only paytm transaction id and bank reference number and bank statement. but they rejected these types of proofs. i don't understand what can I do
                              Aug 13, 2021
                              Complaint marked as Resolved 
                              PayUMoney customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 17, 2021
                              PayUMoney Customer Care's response                               Hi!
                              Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                              Regards,
                              Team PayU
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                                A
                                Ajeetkumar121
                                Feb 16, 2021
                                Resolved
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                                Resolved

                                Address: Gurgaon

                                Hi,
                                My name is Ajit, I have been fraudulent with a lot of money, I put money in the Pay You Money payment gateway, the merchant has not given me any service, so I want my money back, I have also complained to the police, I request you Refund my money to my account
                                Refrence number[protected] ...10000rs

                                Reference[protected]. 59750rs

                                Reference[protected]. 250rs
                                +1 photos
                                Aug 14, 2021
                                Complaint marked as Resolved 
                                PayUMoney customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 17, 2021
                                PayUMoney Customer Care's response                                 Hi, please share the below details with us via help.payu.in and we shall assist you further.

                                • PayU, Merchant and Bank reference number.
                                • Scan copy of bank statement indicating the debit for the required transaction.
                                • Transaction date along with the amount.
                                • Email id or phone number used for processing the transaction.
                                • First 6 and last 4 digits of your card.
                                • UPI / VPA if any used
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                                  N
                                  Naveen miyan
                                  Feb 16, 2021
                                  Resolved
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                                  Resolved

                                  Address: Shiva nagar NBd road kotdwara

                                  I send money of rupee 20000 from payu method to the shoppkeper company but they cheat with me this company was farud please refund me
                                  +1 photos
                                  Aug 5, 2021
                                  Complaint marked as Resolved 
                                  PayUMoney customer support has been notified about the posted complaint.
                                  View replies
                                  Hi, we are really sorry about this and totally understand your concern over here. We'd suggest you to raise this immediately to the Cyber Cell office and they shall assist you further.
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                                    M
                                    Mudasir Ahmad Tantray
                                    Feb 15, 2021
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                                    Address: India

                                    I have made a wrong transaction of Rs 30000 on[protected] under Reference Number:[protected] through payumoney. [protected]@axisbank .Now i want to cancel that transaction and want my money back. Worst payment gateway as you are supporting fraudsters in India. You are the part of The shoppersscam. I paid through your gateway. I want my money back otherwise i will file a case against you in cybercrime as i have already file a case in cybercrime against Theshoppers.
                                    +1 photos
                                    PayUMoney customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 17, 2021
                                    PayUMoney Customer Care's response                                     Hi! As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.In case you do not receive support from the merchant, you may raise a chargeback with your issuing bank.

                                    Regards,
                                    Team PayU
                                    Feb 20, 2021
                                    Updated by Mudasir Ahmad Tantray                                     How can your forward the payment gateway of theshoppersscam. You also are big scammer. I don't want to know anymore. I only need refund with in 24 hours. Otherwise i will highlight this issue in comming days
                                    View replies
                                    Why payumoney is giving payment gateway to scammers. You have given the wrong payment gateway to the shoppers. You are also scammers and you are involved in this big scam.
                                    Reply
                                    PayUMoney Customer Care's response, Feb 19, 2021
                                    Verified Support
                                    Hi! Please note, PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback with your issuing bank.
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                                      J
                                      javaid23
                                      Feb 15, 2021
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                                      Address: sopore jammu and kashmir

                                      Sir please refund my money the shoppers app illegally taken my 1.70lakhs
                                      sir please help me
                                      PayUMoney customer support has been notified about the posted complaint.
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                                        S
                                        Shubh9099
                                        Feb 15, 2021
                                        Resolved
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                                        Resolved

                                        I purchased goods from zara International online by paying from Paytm and gateway is payumoney .They are no more responding and are a total scam .I need a refund.
                                        +1 photos
                                        Aug 5, 2021
                                        Complaint marked as Resolved 
                                        PayUMoney customer support has been notified about the posted complaint.
                                        View replies
                                        Hi,

                                        Please note that this is a successful transaction via Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.
                                        For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

                                        Regards,
                                        Team PayU
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