PayUMoney Complaints & Reviews

Hello Team, While During this lockdown on 5 May, I became a victim of a fraud from a Company Name Power Bank, Which requested money through payu account, I loosed my 12, 000 rupees, It would be great help from your side if you can help me out to get my refund from this fraud merchants, as well as keep other people stay aware from it
I hope Complaining here would help me out, Thanks for this form .
Below are the details of the transcation for better help
1.

Transaction ID: TU[protected]
Merchant Website: http://www.trgfqe.in/
Amount Paid: 6000.00
Order Date:[protected]:17:36

2.
Transaction ID: TU[protected]
Merchant Website: https://www.queenrummy.life/
Amount Paid: 6000.00
Order Date:[protected]:11:00

Aug 14, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

May 15, 2021

PayUMoney Customer Care's response Dear Customer,

We deeply regret the inconvenience. PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. We request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction.

We appreciate your understanding in this matter.

Regards,
Team PayU

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Address: Kupwara

I invest my money in shoppers through ur link nw i am waiting for my money from last 4 months plz refund my money i[censored] don't refund my money then i court against you first you say how can u approve fraud link

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

May 15, 2021

Verified Support

Hi,

Please note that PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. We request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction.

Regards,
Team PayU

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Address: kadapa, Andhrapradesh

I made transaction for payment of house tax kadapa district, Andhra pradesh. its rediected throught payumoney gateway and i paid through google pay app. the amount is deducted but its not credited to the municpal corporation. am attaching the screen shot of payment.
We can see the google pay transaction id and the date of transaction.
please kindly help on these

Aug 13, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

May 12, 2021

PayUMoney Customer Care's response Hi,

Please help us with the needful PayU Payment ID or the below details for assistance.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.

May 14, 2021

Updated by Ramtha Hi..
->Attached is the scan copy of bank statement for the amount that is debited -((bank_transaction)).
->Attached screen shot for the date and time i.e 28th April at 11.56 AM -(deduct_transaction_date_time)
-> mobile number and mail id is default one that is there in other snapshot, i didnt change it ([protected] and mail.[protected]@email.com) -(default_phone and mail ).

Please do let me know if need any further info

Verified Support

May 17, 2021

PayUMoney Customer Care's response Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.

Verified Support

Jun 06, 2021

PayUMoney Customer Care's response Hi!

As checked, this is a successful transaction via payment Id[protected]PayU id [protected] ) at our end and the amount for the same has been remitted to the merchant Government of Andhra Pradesh. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team PayU

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R

Ramtha

from Powai, Maharashtra

Jun 5, 2021

Please provide the transaction Id from Payu gateway. As the merchant is asking for the transactionId

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Address: [email protected]

Hii payumoney team,

I recharged in power bank app. But now they not giving withdrawal. they scammed with many users. And also with me.
I want to refund my money.
Please give me refund as soon as possible.
Thank you

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

May 12, 2021

Verified Support

PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback at your issuing bank.

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Website: Shopmymobile

Dear Sir/Madam,
I had purchased the mobile from
shopmymobile.com and for that hdfc credit card payment done for Rs. 3899.11 on 02.05.2021 via payu.
I recieved low configuration not working mobile through bluedart on 12.05.2021 then I know that it is fraud website.
Hence kindly revert the amount from shopmymobile account and deposite to my credit card as early as poßible.
And suggest that don't encourage such a frauent websites or companies
Thankin you,

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

May 12, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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bvrvp27's [Complaint's author] reply, May 12, 2021

My contact numbers
8247551316
9948592702

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I ordered Sakshi current affairs 2020 year magazine.. using payumoney from Sakshi Education Store, after completed placing order my money was deducting from my bank account after that i try to to track the product and i'm unable to track it so please if it isn't successful placing the order i would want my money to refund in my bank account or if the order is completely placing i would want a solution to track my order

Aug 13, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

May 12, 2021

PayUMoney Customer Care's response Hey, this is a successful TXN via PayUmoney Payment ID[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant at [protected]@gmail.com directly to get the status at their end.

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Hi,
This is Anand here. I placed order 1337 for phone via Next-Hand website and paid inr 1449 via payu india
Till now order not received and no response from next hand team. Please help.
Thanks.
Anandp

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

May 12, 2021

Verified Support

Hi,

Please help us with the needful PayU Payment ID or share the below details for assistance.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card

Reply

Teradyne123's [Complaint's author] reply, May 14, 2021

Please find the details attached. I used my HDFC account lakdikapul branch NetBanking to pay. 1449 inr

T

Teradyne123

from Delhi, Delhi

May 14, 2021

Hi team,
Please find my hdfc transaction, payment of 1449 inr to payu
Please help to refund

Thanks.
Anandp

Reply

PayUMoney Customer Care

from Gurgaon, Haryana

May 17, 2021

Verified Support

Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.

Reply

Teradyne123's [Complaint's author] reply, May 18, 2021

Hi team,
This looks like a cheating and fake one by merchant. They not responding at all and their email also bounces. I need your fullest help for refund.
Thanks
Anand

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I have already paid and closed Kotak Bank loan A/c No. 61823062 and got NOC also but still PayU sending messages and their agents calling for penal outstanding amount which has already been paid to Kotak.

PayUMoney customer support has been notified about the posted complaint.

Verified Support

May 12, 2021

PayUMoney Customer Care's response Hi,

This looks like a LazyPay concern. Please contact the correct support page for assistance.

May 13, 2021

Updated by santoshsaini35 This is not related to LazyPay. I am getting this below SMS which clearly written "PayU Team":

Kotak Alert-Penal outstanding in Personal Loan No.60610340 is Rs4396.74 as on 10-May-2021. Click https://s.payu.in/z6jjdqeeog to pay from payu team

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Sir,
I want to inform you that I have ordered a Bajaj coolest TC 2007 cooler worth Rs.5850.60 from cosmoskraft and the payment was done through your website.I have ordered it on 18th April but till now not received my order.I have the message of transaction number and bill of my order which I am attaching to this. Please help me to get my money refund or get my order.

Aug 14, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

May 12, 2021

PayUMoney Customer Care's response Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant ([protected]@gmail.com) directly to get the status at their end.

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D

Desh Deepak Singh Chauhan

May 20, 2021

Only this is the ditto reply from payu to me as well.. Pay u not wants to get involved when they are good number of transfers...
I take the company to court and proove this company making fool websites and taking all the money in his accounts...
That's it as not provided where my money gone.

Reply

PayUMoney Customer Care's response, May 21, 2021

Verified Support

PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues. Stay Safe, PayU.

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Address: 226020

Deducted from my bank account 62500

PayUMoney customer support has been notified about the posted complaint.

May 11, 2021

Updated by surita123 yes fraud with me

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PayUMoney Customer Care

from Gurgaon, Haryana

May 12, 2021

Verified Support

PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback at your issuing bank.

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We have received payment through PAyUmoney gateway - to our company account Cupidgreens.

They are not settling the payment, and says document error, which they had said it is verified.

It appears it is a fraud gateway!

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

May 11, 2021

Verified Support

Hi,

As checked your account with Mid 6957502 is yet not live. Please check the document error reasons and upload the correct documents for further assistance.

Regards
Team PayU

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Address: At-Baripada,Dist-Balasore,State-Odisha

Sir,
I am pay 99 ruppes but, you don't give 840
diamond

Sep 6, 2021

Complaint marked as Resolved

Money not give

PayUMoney customer support has been notified about the posted complaint.

May 10, 2021

Updated by Sushanta Kumar Please help me

May 10, 2021

Updated by Sushanta Kumar Id[protected]

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Address: Guwahati Assam

Hi, one of my settlement had to get deposited by 8th of May, but it has still not been deposited. I did raise a complaint ticket but no response yet. Nor can I refund the money back to the client. Please let me know when will the money get deposited or what can be done.

PayUMoney customer support has been notified about the posted complaint.

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Address: Kushak no 3 Hiranki Delhi

I have done a payment of Rs16232 on 12Apr till date I haven't received the order pls refund my money

PayUMoney customer support has been notified about the posted complaint.

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Address: Kushak no 3 Hiranki Delhi

I had made an order on 12Apr amount Rs16232 but I haven't received the product till date pls refund my money back.

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

May 10, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Reply

Gaurav-99's [Complaint's author] reply, May 11, 2021

I had already email all the documents at [email protected] and [email protected] I have also attached the FIR copy but there is no positive reply from PAYU

Gaurav-99's [Complaint's author] reply, May 14, 2021

No reply from PAYU will any one reply ????

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Address: A 703 fatehsagar complex vadodara

Dear sir
I had purchase products from shreeji fabrics on date 27/04/2021
My transection id is [protected]
I paid him Rs 499. By google pay to Pay u money.
Still i have not received any products and any further communication from seller.
I tried to contacted him but failed to contact
So now I may be fraud by some unknown seller
So kindly don't transfer my payment to him and please refund this amount to me.
Here i am sending screen shots of all tranjecrions

PayUMoney customer support has been notified about the posted complaint.

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Address: Hassan road 2nd cross left side Arsikere

We are sorry for the delayed response. We are really sorry to inform you that currently we won't be able to deliver the product at your location as our merchants are too far from your location. Hence, we have to cancel your order and your refund would be initiated within 7 working days.

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

May 10, 2021

Verified Support

Hi!

Apologies for the inconvenience. As checked, this is a successful transaction via payment Id[protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

Regards,
Team PayU

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Hello Sir this side rahul from state madhya pradesh i make the payment of Rs 400 for the free fire diamond, and amount will deducted from my STATE BACK OF INDIA account but in my free fire game account not received diamond and payment was successfully done by my side and payment received payu i have transaction id also [protected]
Please resolve this issue as soon as possible or either refund my money

Name - Rahul Belvanshi
Free fire id[protected]
Mobile no - [protected]
Transaction id - [protected]
Date of payment - 08/05/2021
Mode of payment- google pay
Email id - [protected]@gmail.com

Aug 11, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

May 10, 2021

PayUMoney Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

Regards,
Team PayU

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J

Jannat One

May 15, 2021

Diamond not recive in my account I want my diamond Or my money

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Jannat One's reply, May 15, 2021

I want diamond Or money

Jannat One's reply, May 15, 2021

Mujhe mere diamond hona nahi to paise do tu meri makki nahi to lavdo

K

Krishnakodahalli

Jun 8, 2021

Hello Sir this side krishna from state Karnataka i make the payment of Rs 400 for the free fire diamond, and amount will deducted from my Karnataka Bank account but in my free fire game account not received diamond and payment was successfully done by my side and payment received payu i have transaction id also[protected]
Please resolve this issue as soon as possible or either refund my money

Reply

M

Mohitthakur

Jun 10, 2021

Diamond not recive in my account I want my diamond Or my money

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M

Mohitthakur

Jun 10, 2021

Free fire Id[protected] my want m1887 come hurry diomand
Please sir

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Mohitthakur's reply, Jun 10, 2021

Please sir community reply hurry up

M

Mithra17

Jun 16, 2021

Hlo sir...payment is successfully done by my side..why?Diamond is not recived in my free fire account..I want Diamond on my free fire account..or my money...plz sir resolve this issue...

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S

Sarock

Jun 18, 2021

Diamond not receive please return money

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Address: Pune

Dear Sir,

Today I placed the order at Mayur stores (. https://mayurpatels.myshopify.com/ ) of Rs.896/- and paid the amount by Google Pay . The ordered products and payment screen shot attached for your reference .

Payu sms - Transaction No. [protected] for Rs 896.00 done for sareezo has succeeded from payu team
Hide quoted text

I received below sms -

Hi Sanjay K Chandak, thanks for your purchase of Rs. 896.00 from Mayur's Store! We'll notify you when it ships. View order (#1486): https://mayurpatels.myshopify.com/[protected]/orders/1df8a59f6b3840af9491be90913...⇄

You are requested to despatch my ordered products as early as possible today, it's urgent for me ...

Your contact number not mentioned in website .

Regards .

Sanjay K Chandak
Pune Maharashtra
[protected]

May 8, 2021

Complaint marked as Resolved

I want my refund money back which I paid through Google pay via payumoney

PayUMoney customer support has been notified about the posted complaint.

May 08, 2021

Updated by Neeta5603 Dear Sir,

Today I placed the order at Mayur stores (. https://mayurpatels.myshopify.com/ ) of Rs.896/- and paid the amount by Google Pay . The ordered products and payment screen shot attached for your reference .

Payu sms - Transaction No. [protected] for Rs 896.00 done for sareezo has succeeded from payu team
Hide quoted text

I received below sms -

Hi Sanjay K Chandak, thanks for your purchase of Rs. 896.00 from Mayur's Store! We'll notify you when it ships. View order (#1486): https://mayurpatels.myshopify.com/[protected]/orders/1df8a59f6b3840af9491be90913...â‡„

You are requested to despatch my ordered products as early as possible today, it's urgent for me ...

Your contact number not mentioned in website .

Regards .

Sanjay K Chandak
Pune Maharashtra
[protected]

May 08, 2021

Updated by Neeta5603 Still not resolved n not received amount refund

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G

Ganesh Pathe

May 30, 2021

Product not Received

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Address: A 703 fatehsagar complex,fatehgunj ,vadodara 390002

Sir
I had purchase on date 27/04/2021
My order id is SHJ#2118
Purchased from Shop3498536
Transection id is [protected]
Amount Rs 499
Sir
Still i have not received any confirmation from seller so kindly refund my payment to me
I don't want to purchase now because it's may be proud seller so I don't buy this product from him even i didn't get any confirmation of order, delivery so it's a purely back so kindly send me my payment back
My contact number is[protected]
My email address is [protected]@gmail.com

Aug 13, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

May 11, 2021

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

Regards,
Team PayU

PayUMoney Complaints & Reviews

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PayUMoney reviews & complaints page 65

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