PayUMoney Complaints & Reviews

Payment is made, the amount is debited from account but the transaction is failed. The payment is not received at the college. Please rectify the issue as soon as possible.

+2 photos

Mar 4, 2021

Complaint marked as Resolved

The refund was a bit late than expected but its before the deadline of my requirement

PayUMoney customer support has been notified about the posted complaint.

Mar 02, 2021

Updated by makamkishore No reply from payumoney. When issues happen with larger amounts, the issues are expected to be resolved at the earliest. But this is not response from payumoney is poor

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M

makamkishore

Mar 3, 2021

I am falling short of time. Please solve the issue at the earliest

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PayUMoney Customer Care's response, Mar 3, 2021

Verified Support

Hi! As checked, your transaction has been refunded on 03/03/2021. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team PayU

makamkishore's [Complaint's author] reply, Mar 4, 2021

Issue resolved thank you

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I have paid my college fee through payu money. The amount has been debited but the transaction was not successful. There is no point of contact for the payumoney gateway. The amount is not small number. Please rectify as soon as possible. The deadline for the payment is very less. I am expecting a proper and quick action from the payu money end

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Mar 1, 2021

Complaint marked as Resolved

The issue is not resolved

PayUMoney customer support has been notified about the posted complaint.

Mar 01, 2021

Updated by makam kishore The amount is actually debited from my account .. It is mistakenly written as credited

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 3, 2021

Verified Support

Hi!
As checked, your transaction has been refunded on 03/03/2021. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team PayU

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makam kishore's [Complaint's author] reply, Mar 3, 2021

Dear payumoney, the same complaint has been made with another mail-id as I was facing some issue with this mail then. But now it is rectified. I have also got the reply for that complaint also. Please do check and finish the process smoother and quicker as my deadline is at very near.

makam kishore's [Complaint's author] reply, Mar 4, 2021

Issue resolved thank you

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Address: 9585653422

“I purchased free fire Diamonds for your payu garena site my Diamonds not added” pls help me sir...

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PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 2, 2021

Verified Support

Hey, this is a successful TXN via PayUmoney Payment ID[protected] and[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.

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PANDIYANSUJI PS's [Complaint's author] reply, Mar 2, 2021

Sir please understand I humbly ask you to return my money so if I do not return the money I am going to commit suicide Transaction Id(T2103010443550716466284)
and more Transaction Id(S70554903)

Sir I did not lie to you that I was going to commit suicide Please understand I am asking for my money back

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Sir/Madam,
I ordered impact 7' parabolic umbrella for 11, 065/- paid through Google pay upi id ([protected]@okaxis) please find the attachment below. But still I didn't receive order confirmation mail. Please check and reply.
Thank you.

+1 photos

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 2, 2021

Verified Support

Hi, as checked refund was successfully initiated on[protected] for PayU id [protected] and shall reflect in the source account within 5 to 7 working days. Thanks!

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Raguram sundaram's [Complaint's author] reply, Mar 5, 2021

A Person is called from this mobile number +918958440534 and said he is PayU staff.. Asked about the Debited money how much and asking about the bank balance. Also asking debit card or crediycard front side photo to what's app. Is he is your staff or fraud person.

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Dear concern,
I recharged the amount of Rs.10000 from phone pe app to PAYU merchant for recharging the new world amusement game on dated 25 feb, 2021 0927 hours.. The recharge is not completed till now.But the payment is successful from the phonepe app and transaction id is T2102250931555938460407. And Collect Id is C2102250927022412448833. And UTR:[protected].
So 48 hours had gone but recharged amount didnot added to my game wallet and not refunded and I can't contact with customer care of PAYU AND I send mail to PAYU merchant so many times but there is no reply from PAYU. So please sir look at this and please solve this issue as soon as possible.
Thanks
Regards
Sumeet Gupta

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Aug 13, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2021

PayUMoney Customer Care's response Hi! We are not able to trace any transaction with the given information. Please share below mentioned details via help.payu.in for further assistance.
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

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I have deposited some money in The shoppers app, and now they have not depositing the money back, regarding this issue I have contacted my bank too, but I’m helpless. I really hope in PayU. Please help me to get my money back. Please investigate it. Regarding this issue I have contacted PayU through Twitter but no response.

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PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Feb 27, 2021

Verified Support

Hi,

We regret the inconvenience. Please note that the given transactions are successful at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

If you have not received an appropriate response from the merchant, we request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction.

Regards,
Team PayU

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Address: visakhapatnam

I had invested in spbdd app through the channel payu money its helping the fraudsters to do fraud with people and lose their money please be careful regarding this
i had invested 4000 rs in app through payu recharge but they are not at all responding to my problem and only helping the cheaters
please give me the refund of my money

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I am Ajay meena from rajasthan. Ph.no: [[protected]]. I am purchased shared charger plan and invested my money in that according to shared charger agreement. This service is starting investment 500 rupees using razorpay after invested daily earning 15 rupees. Again I am paid 1200 rupees using razorpay and again 2400 rupees and 4500, 300, 600, 300 rupees using payUmoney and but I didn't get my daily earning. I am so strugling for my self and my downline also attending same problem. That cheater scam number : [[protected]]. My transaction detail also I am submitted. So please kindly help me and register my complaint.
Name: AJAY MEENA
Ph.no: [[protected]]

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Hello There
I purchased shared charger plan and invested my money in that according to Shared Charger agreement.
“from the date of rental bicycle investors will be provide rental services for the equipment purchased 300 by shared charger. The less period is 30 days, the daily profit is 15 rupees and the total profit is 450 Rupees".
and didn't provide me services perfectly as it promise to me, But it cheated me and scammed and runaway with my money. I invested my money in shared Charger because it connected to trusted gateway payumoney, so please refund my amount in my account,
Please refund my money in my account as soon as possible.
Name. Ajay meena
Investment Date …02-02-21
Cheating Date 4-02-21
Email iD - [protected]@gmail.com
Transaction Id[protected]

+1 photos

Aug 13, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2021

PayUMoney Customer Care's response PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback at your issuing bank.

Regards
Team PayU

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Hello There
I purchased shared charger plan and invested my money in that according to Shared Charger agreement.
“from the date of rental bicycle investors will be provide rental services for the equipment purchased 600 by shared charger. The less period is 30 days, the daily profit is 15 rupees and the total profit is 900 Rupees".
and didn't provide me services perfectly as it promised to me, But it cheated me and scammed and runaway with my money. I invested my money in shared Charger because it connected to trusted gateway payumoney, so please refund my amount in my account,
Please refund my money in my account as soon as possible.
Name. Ajay meena
Investment Date …29-01-21
Cheating Date 31-01-21
Email iD - [protected]@gmail.com
Transaction Id[protected]

+1 photos

Aug 13, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2021

PayUMoney Customer Care's response PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback at your issuing bank.

Regards
Team PayU

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Address: Legal Department PayU Payments Private Limited, 9th Floor, Bestech Business Tower, Sector 48, Sohna Road, Gurgaon 122001, Haryana

On 1st Feb an anonymous UPI transaction for an amount of 2975 has been debited from my account in favor of payumoney.

The transaction reference no is:[protected]

I am unable to trace this amount and the beneficiary.

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Address: delhi

Tried booking online tickets through asi.payumoney.com have, even after successful transaction tickets were not generated.

Email: mail.[protected]@hotmail.co.in
UPI ref No.:[protected]
Transaction Date: 24/feb/2021
UPI ID: [protected]

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PayUMoney Customer Care

from Gurgaon, Haryana

Feb 28, 2021

Verified Support

Hi!

As checked, this is a failed transaction via PayU id [protected] and we have not received any funds for the same. Please contact your issuing bank in case any accidental debit has happened from your bank account.

Regards,
Team PayU

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Tried booking online tickets through asi.payumoney.com have, even after successful transaction tickets were not generated.

Email: mail.[protected]@hotmail.co.in
UPI ref No.:[protected]
Transaction Date: 24/feb/2021
UPI ID: [protected]

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Address: Hyderabad

I made a payment for Tablemate2 product by selecting PayUMoney Credit Card payment method and it was successful from PayU Dashboard, but there is no confirmation receipt from Merchant site.

Order Amount Rs 2000.00

Payment ID[protected]

Merchant Order ID[protected]

Order Date & Time February[protected]:04:37 AM

PayUMoney customer support has been notified about the posted complaint.

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Sir I paid my admission fees using payUmoney.transaction was successful but I didn't get the receipt of the same nor the confirmation that my form has been submitted.
Kindly look into the matter as soon as possible because the last date for submission is 28th February, 2021...and if the issue did not get resolved I might lose the chance of having a seat in the University.
Please help!...

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Address: The Shoppers address Mumbai India Near Mumbai Airport . Owner Kumar Nathan CEO.

I have Lost 30000, 20000 and 5000 rupees respectively via Payu gateway it has Been Arround a Month Now And til date I Have Recieved No Refund so I request that refund me the said amount. I trust on the above said app because the said app is genuine

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PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Feb 24, 2021

Verified Support

PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback at your issuing bank.

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PayUMoney Customer Care

from Gurgaon, Haryana

Feb 24, 2021

Verified Support

PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback at your issuing bank.

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I had ordered 2 products from Asian paints on 19th February but both of my transactions were failed but the amount was deducted from my account.It has been 3 days passed but I didn't receive the refund amount so I also contacted Asian paints customer care but they said that payment for my order numbers #76218990 and #76219013 was not captured by their system system . please help me and give me refund.

+2 photos

Aug 6, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2021

PayUMoney Customer Care's response Hey,

Please help us with the needful PayU Payment ID for assistance.

Regards
Team PayU

Feb 23, 2021

Updated by Dhruba111 I paid through Amazon pay.Here are the details of transactios :
1.Amazon Pay ID: P[protected]
wwwasianpaintscom ID: [protected]
Date: 19 Feb, 2021
2.Amazon Pay ID: P[protected]
wwwasianpaintscom ID: [protected]
Date: 19 Feb, 2021 .

Seller details are-
Seller: wwwasianpaintscom
Seller email: shweta.[protected]@payu.in
Seller Note: wwwasianpaintscom

Verified Support

Feb 24, 2021

PayUMoney Customer Care's response Hey, this is a successful TXN via PayUmoney Payment ID [protected] and [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.

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D

Dhruba111

Feb 23, 2021

I paid through Amazon pay.Here are the details of transactios :
1.Amazon Pay ID: P[protected]
wwwasianpaintscom ID: [protected]
Date: 19 Feb, 2021
2.Amazon Pay ID: P[protected]
wwwasianpaintscom ID: [protected]
Date: 19 Feb, 2021 .

Seller details are-
Seller: wwwasianpaintscom
Seller email: shweta.[protected]@payu.in
Seller Note: wwwasianpaintscom

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On Feb 22, 2021, at about 1300 Hrs, I was applying for getting a new FASTag for my Delhi vehicle (Car).

Submitted all the details and then wanted to make the payment thru Citibank Credit card.
No payment amount was asked for.

However, the transaction was completed (successfully) and I got sms that Rs 1199/- has been paid thru my card.

How can the amt be charged to my card without asking for it ?

The payment id is :[protected].

Pl explain.
Rgds.
Gp Capt SP Chaturvedi
[protected]

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Feb 23, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Respected sir
With respect to the above subject mentioned I invested sum of 50000(fifty thousand) in a wish app using your payment gateway and now wish not responding for the withdrawal request plz help me in getting amount back to my bank account and the details of it is mentioned below and the screen shot of the same is uploaded
Payment Id[protected]
Thank you

+1 photos

Aug 14, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Feb 22, 2021

Updated by Veeresh Balaganur Respected sir
With respect to the above subject mentioned I invested sum of 50000(fifty thousand) in a wish app using your payment gateway and now wish not responding for the withdrawal request plz help me in getting amount back to my bank account and the details of it is mentioned below and the screen shot of the same is uploaded
Payment Id[protected]
Thank you

Verified Support

Feb 23, 2021

PayUMoney Customer Care's response Hi,

Thanks for notifying this to us. We have acknowledged your concern and have forwarded it to our team. Rest assured we will update you soon on this.

Regards
Team PayU

Verified Support

Feb 25, 2021

PayUMoney Customer Care's response PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback at your issuing bank.

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Hi Payumoney Team.

This is regarding my money that is fraudulently stuck in the Shoppers App.
I made a payment of Rs 10, 001 and I am not able to withdraw it.
please help me in getting my money back as I am going through severe financial crisis. Any help is appreciated in getting the money backI have added the screenshot of the payment containing the Transaction I'd.
Email id: [protected]@gmail.com

Thanks,
Shikha Bisht

+1 photos

Aug 7, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2021

PayUMoney Customer Care's response PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback at your issuing bank.

PayUMoney Complaints & Reviews

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PayUMoney reviews & complaints page 70

Fee payment not received

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College fee - transaction not successful but amount credited

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Free fire Diamond purchase

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Amount debited and shows transaction failed

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I recharged Rs.10000 on 25feb 9.27am through phonepe app the transaction is successful but the money didn't recieved after 48hours

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Need refund from PayU

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Helping fraudsters to take payments from people

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I have paid payment but I don't get services please solve razorpay and payumoney

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I have paid payment but I don't get services

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I have paid payment but I dont get services

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Suspicious UPI transaction

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Amount deducted on asi.payumoney.com but the ticket has not generated yet

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Amount deducted at asi.payumoney.com but ticket is not generated

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Payment appears successful from PayU Dashboard, but there is no confirmation receipt from Merchant site.

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University fee paid but receipt not got

Loss Of Money Via Payu Gateway

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Refund amount stuck

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Unauthorised credit card charges

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Withdrawal not happening

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Money stuck in the Shoppers Application

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