PayUMoney Complaints & Reviews

Hi
I am not receiving payments International what the reason please solve my problem

Aug 7, 2021

Complaint marked as Resolved

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 23, 2021

Verified Support

Hi!

Apologies for the inconvenience if something went wrong. Request you to elaborate your concern along with your registered details via help.payu.in and our respective team will assist you further with your query.

Regards,
Team PayU

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Sknani's [Complaint's author] reply, Mar 23, 2021

Merchant ID
8010433
I am unable to receive international transactions on my payu. Kindlydo needful

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My Pay You Money settlement of ₹ 11200 was not done.and settlement has passed 4 days from the circle.I would like to know the reason for the delay.And would like to request Settle my payment as soon as possible
.
MERCHANT ID-7363339
TRXN-ID[protected]

मेरा भुगतान आप 11200 का मनी सेटलमेंट नहीं किया गया था। और सेटलमेंट को सर्कल से 4 दिन बीत चुके हैं। मैं देरी का कारण जानना चाहूंगा। और जल्द से जल्द मेरे भुगतान का अनुरोध करना चाहेंगे।

Aug 7, 2021

Complaint marked as Resolved

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 23, 2021

Verified Support

Hi!

As checked, your settlement has been completed on 22/03/2021 via UTR CITIN[protected]. Please contact our bank with the given UTR for further assistance.

Regards,
Team PayU

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Hi, my name is Yashpal. Verified Merchant of PayU. Merchant ID is 7368406. One of our customers has paid an amount of 1, 00, 000 rupees with PayU gateway on 16th March 2021 morning at 10.44 AM. The settlement is on hold. We are requested to provide some bills and invoices. After submitting, there is no response. It's been one week still our money is on hold. What kind o[censored]nprofessional service is this? Your bad service is impacting our business. We could not be able to serve our customers without payment. I kindly request PayU to settle our money 1, 00, 000 rupees to our account as soon as today.

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2021

PayUMoney Customer Care's response Hi!

As checked, our team have sent an email to buyer. Please ask them to acknowledge the email for further assistance.

Regards,
Team PayU

Mar 23, 2021

Updated by Yashpal_Furniture The buyer has acknowledged yesterday[protected] itself. Kindly check your side and Settle our amount.

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Address: Plot. No.11, New Colony, S.O.Balasubramaniam Salai, Sivalingapuran, K.K. Nagar, Chennai 600078

Paid Money Rs. 33249 through Payu Gateway via Transaction Id,[protected] on 7th March 2021.

Till date there is no communication from vendor and we don't know the contact address, Email and contact phone number to communicate

Raised Complaint via id, 2834943 to customer service. They informed me to contact merchant for delivery of product / Payment Recept / Account Details/ Cancellation and Refund.

We tracked payu helpcenter to know the status of our transaction and found the information as below

Your transaction with payment id[protected] on date 7th March 2021 is successful. Please contact merchant for order / Service Delivery orrefund related concerns.

Will you please mail me merchant mailing address, Email Id, contact pnone number as we don't have merchant information and we would be grateful to you if you take with the merchant to refind the money as he has not contacted my cell phone - [protected] so far.

We also initiated our bankers to get in touch with you to refund the amount.

Please help us.

Thanks and Regards
Balu Rajamanickam

Aug 13, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2021

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Merchant email ID- [protected]@gmail.com

We advise you to please get in touch with the issuing bank and initiate an official complaint (Dispute) regarding the same, in case if the concerned merchant is not providing the services.

PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence any refund/resolution will be provided by the merchant only.

Regards,
Team PayU

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B

Balu Rajamanickam

Mar 25, 2021

Hello Payumoney Customer Care,

Thanks for the info. I referred the payment details and following are the info

Your transaction with DD Traders are on[protected] is successful.

Order Amount: Rs.33249.00
Payment ID:[protected]
Merchant Oder ID:[protected]
Order Date and Time: March[protected]:08:55 PM
Merchant Transaction Identifier:[protected]

Any issues with your purchases

1. As per payment network regulations, please contact your merchant directly at www.hilaptop.com

2. In case of no response from your merchant, please reach out to your bank for any payment related issues .

We have made full payment Rs. 33249/ for the order, 46241 but till date Laptop not shipped to the mailing address

R. Balu
Plot.No.11, New Colony, S.O.Balasubramaniam Salai
Sivalingapuram, K. K. Nagar, Chennai 600078

No one from merchant side communicated to my email: balu.[protected]@gmail.com or contacted me through my cell number: [protected] which has been provided while ordering LAPTOP through on line.

I communicated this issue to the sales team through their email : [protected]@hilaptop.com but no reply till date so it become obvious for the required help from your side to get refund from merchant to our bankers, Standard Chartered Bank who issued the amount RS.33249.00.

Our advance thanks for your help.

Thanks and Regards
Balu Rajamanickam

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I paid for an order for which ferns n petals did not fulfilled the order, now they r saying they have refunded but I have not received it in my account, please find the attachments

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Address: Jind

Dear sir three days ago I try to submit my hssc CET exam fess 500rs. My account has been debited by 500rs but till show u have not pay pls sir give me my amount original mode of payment. I will attack transactions id with it.
My contact [protected]

Aug 6, 2021

Complaint marked as Resolved

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 19, 2021

Verified Support

Hi!

As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant www.egrashry.nic.in on 15/3/2021 via UTR HDFCR[protected]. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team PayU

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Address: HOme no. 3, Hari om residency, khandu colony

This website is doing the fraud and they are showing govt jobs and while applying they asking for 1000 and I did that but it is completely fraud and the payment was done via Payu, I need help from you guys, how you guys allowing any person/fraud to open/asking money from people without any verification & it looks like govt website, Did you verified with Govt officers/authority by any chance?

Aug 13, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 19, 2021

PayUMoney Customer Care's response Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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Address: Plot.No.11, New Colony, S.O.Balasubramaniam Salai, Sivalingapuram, K.K.Nagar, Chennai 600078

Paid money throuhh Paymoney gateway for purchase laptop with Transactiob Number,[protected], Amount, 33249. Transaction Date, 7th March 2021m Came to know the amoint has been paid to DD Traders.

Till date, Laptop not shipped to me or no one contacted me.

So require refund. Kindly mail me please. Balu.[protected]@gmail.com or contact me [protected].

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2021

PayUMoney Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a successful transaction via payment Id[protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

Regards,
Team PayU

Mar 18, 2021

Updated by Balu Rajamanickam Hi I do not have the merchant address and contact phonem Please provide me the merchant address (DD Traders) and contact phone number please.

Thanks for your help

Regards
Balu Rajamanickam

Mar 18, 2021

Updated by Balu Rajamanickam Hello Sir/Madam

Saw your reply "request you to contact the merchant directly for delivery of product, Payment Receipt, account details, cancellation, refund. Can you help me to know the meaning of merchant.

Is this merchantcare payumoney or the merchant to whom money was remitted by paymoney if so please mail me the full address of merchant to whom money was remitted by payumoney, Email address, contact phonenumber as i don't have no information of merchant to whom money was remitted by Payumoney

Thanks and Regards
Balu Rajamanickam

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Website: www.buyyoutubesubscribers.in

I have paid 1800.00 on[protected]am txn[protected] to your registered Merchant Named Abhishek Sachdeva with business name BuyYouTubeSubcribers.in
Later saw multiple complaints about him online.
He is a fraud user and not providing any services to users after receiving payments. Please locate your registered Merchant and provide us details to track down this user to file a police complaint. Or raise a suitable enquiry on the user.

Aug 6, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 16, 2021

Verified Support

Hi,

We regret the inconvenience caused. We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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shwet102's [Complaint's author] reply, Mar 22, 2021

This company is fraud in itself. We have provided all the details to customer care and they verified the transaction. Seems like you yourself wish to protect your Fraud Merchants

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Address: Fabindia, India

Hi

I have placed an order for a white colour dress and grey leather silk woven jutti, total order amounting to Rs. 2340.00.

I made a payment through debit card. My money got deducted from my account(snap shot attached). However, I haven't received any payment confirmation email from Payu (payment gateway) nor order confirmation email from Fabindia.

I even don't have any order number to identified with. This could be some network/technical issue from your end.

Please resolve this issue ASAP and do send me the confirmation email.

Regards
Divya Sharma

Aug 11, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2021

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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I pay rupees 249 on payU, payment was successful, but I didn't get any diamond for gamersw ... please refund my money.

Aug 6, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 13, 2021

Verified Support

Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 1558781 in order to get the status at their end.

Regards,
Team PayU

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Got the mail from payu that refund of 8000 inr is received in your account from British Counsil but the money is not credited in my account yet. Contacted the British counsil as well they have replied that they had sent the money to payu. But the refund is still not reflecting in my account. Please resolve this issue asap.

Aug 6, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 12, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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Address: J&K

I made three transactions from your gate... No one get succeed amount is with you..
Refund my amount..
600rs on 30 jan 2021
500 rs on 2 feb 2021
And 400 rs on 28 jan 2021

Total. Amount is 1500
I need refund..
Call. Me. On [protected]

Aug 6, 2021

Complaint marked as Resolved

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 12, 2021

Verified Support

Hi!

As checked, these are successful transactions via PayU Id - [protected], [protected] & [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team PayU

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Firdous jack's [Complaint's author] reply, Mar 17, 2021

Merchant had not received the amount and I have not received the services.
Pls refund my amount as soon as possible..

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Address: Vill and Post Gopiwala Teh Thakurdwara Moradabad

Dear Sir/Mam My exam fees payment not be receive of My University
My Transaction ID[protected]IGAKQFSWU5
pls Sir/Mam payment refund me

Aug 6, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 11, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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My money debited from account
Transition id[protected]

Aug 6, 2021

Complaint marked as Resolved

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 12, 2021

Verified Support

Hey, this is a successful TXN via PayUmoney Payment ID[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.

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Dear sir,
we took flight payment though pay u money of my our client and payment showng in pay u money aap bt still, pay u money company didnt transffer our payment in our account we given all proof and attachment of payment

Aug 6, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Mar 9, 2021

Hi, we have acknowledged your concern and shall update you soon.

Thanks!

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 9, 2021

Verified Support

Hi Abhi,

Your account stands completely live with us and your pending settlement shall reflect in your account by tomorrow 8 PM. Thanks!

Regards
Team PayU

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Address: Nua bagal pur

I'm top-up 240 rupees free fire diamond and I received massage success fully but I'm not received diamond only massage please resolve this payment sir iwill give my diamond s it clear that payment immediately

Aug 6, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 7, 2021

Verified Support

Hi!

As checked, this is a successful transaction via payment Id[protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com to get the status at their end.

Regards,
Team PayU

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Address: 13 sada complex, Reckong peo

I make a payment using my googlepay account and my money has been deducted but i didn't get the diamonds i think i have been fraud by this website.

Aug 6, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Mar 06, 2021

Updated by Akash Azyan What will be the action of this company against this fraud

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 7, 2021

Verified Support

Hi! We are not able to trace any transaction with the given information. Please share below mentioned details via help.payu.in for further assistance.
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Indian

I have so many problems in my life.
I invested the shopper app rupees 20890 in the shopper app the was closed please refund my money sir in account.the transaction ID T2102012042318907533273 rupees 4890.
T2101301943275005089613 rupees 5000
T2101292114595541548070 rupees 1000
T2101312028442182559561 rupees 10000
So please refund my money sir..

Aug 13, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2021

PayUMoney Customer Care's response Hi! Please note, PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. You need to coordinate with the merchant only against your transaction. In case you do not receive support from the merchant, you may raise a chargeback with your issuing bank.

Regards,
Team PayU

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Address: F- 316/329 lado sarai, new delhi

I booked 1 ticket for qutub minar
dated- 27.02.21 ECOM[protected] for which 550rs got debited from my account at the time but no tickets were issued. After waiting for 1 week for the refund no progress is yet made by your side. Ticket was booked by number [protected]. Kindly help for the refund

Aug 6, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 6, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

PayUMoney Complaints & Reviews

File a complaint to PayUMoney

PayUMoney reviews & complaints page 70

Rice iam complaint above International transactions

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Settlement not received

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Payment Settlement is on Hold

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Laptop Not Received

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Refund not received from ferns n petals

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Regarding exam fess failed

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About http://shikshaabhiyan.org.in/contact.php

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Not Received Laptop

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Track Fraud Merchant

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No payment confirmation email..Fabindia order is still pending

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I didn't get any diamond

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Refund from British Council

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Please refund my amount

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Marchan Educational exam fees payment

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My transaction is Successful but can't go to game

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Payment settlement issue

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I'm not received my diamond s

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I have bought diamonds from this website my money has been deducted but I don't get the diamonds in my account

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The shopper

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Ticket money got debited at the time without issue of tickets

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