PayUMoney Complaints & Reviews

I pay rupees 249 on payU, payment was successful, but I didn't get any diamond for gamersw ... please refund my money.

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Aug 6, 2021

Complaint marked as Resolved

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 13, 2021

Verified Support

Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 1558781 in order to get the status at their end.

Regards,
Team PayU

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Got the mail from payu that refund of 8000 inr is received in your account from British Counsil but the money is not credited in my account yet. Contacted the British counsil as well they have replied that they had sent the money to payu. But the refund is still not reflecting in my account. Please resolve this issue asap.

Aug 6, 2021

Complaint marked as Resolved

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 12, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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Address: J&K

I made three transactions from your gate... No one get succeed amount is with you..
Refund my amount..
600rs on 30 jan 2021
500 rs on 2 feb 2021
And 400 rs on 28 jan 2021

Total. Amount is 1500
I need refund..
Call. Me. On [protected]

+3 photos

Aug 6, 2021

Complaint marked as Resolved

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 12, 2021

Verified Support

Hi!

As checked, these are successful transactions via PayU Id - [protected], [protected] & [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team PayU

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Firdous jack's [Complaint's author] reply, Mar 17, 2021

Merchant had not received the amount and I have not received the services.
Pls refund my amount as soon as possible..

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Address: Vill and Post Gopiwala Teh Thakurdwara Moradabad

Dear Sir/Mam My exam fees payment not be receive of My University
My Transaction ID[protected]IGAKQFSWU5
pls Sir/Mam payment refund me

Aug 6, 2021

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 11, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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My money debited from account
Transition id[protected]

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Aug 6, 2021

Complaint marked as Resolved

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 12, 2021

Verified Support

Hey, this is a successful TXN via PayUmoney Payment ID[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.

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Dear sir,
we took flight payment though pay u money of my our client and payment showng in pay u money aap bt still, pay u money company didnt transffer our payment in our account we given all proof and attachment of payment

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Aug 6, 2021

Complaint marked as Resolved

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Mar 9, 2021

Hi, we have acknowledged your concern and shall update you soon.

Thanks!

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 9, 2021

Verified Support

Hi Abhi,

Your account stands completely live with us and your pending settlement shall reflect in your account by tomorrow 8 PM. Thanks!

Regards
Team PayU

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Address: Nua bagal pur

I'm top-up 240 rupees free fire diamond and I received massage success fully but I'm not received diamond only massage please resolve this payment sir iwill give my diamond s it clear that payment immediately

+1 photos

Aug 6, 2021

Complaint marked as Resolved

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 7, 2021

Verified Support

Hi!

As checked, this is a successful transaction via payment Id[protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com to get the status at their end.

Regards,
Team PayU

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Address: 13 sada complex, Reckong peo

I make a payment using my googlepay account and my money has been deducted but i didn't get the diamonds i think i have been fraud by this website.

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Aug 6, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Mar 06, 2021

Updated by Akash Azyan What will be the action of this company against this fraud

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 7, 2021

Verified Support

Hi! We are not able to trace any transaction with the given information. Please share below mentioned details via help.payu.in for further assistance.
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Indian

I have so many problems in my life.
I invested the shopper app rupees 20890 in the shopper app the was closed please refund my money sir in account.the transaction ID T2102012042318907533273 rupees 4890.
T2101301943275005089613 rupees 5000
T2101292114595541548070 rupees 1000
T2101312028442182559561 rupees 10000
So please refund my money sir..

Aug 13, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2021

PayUMoney Customer Care's response Hi! Please note, PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. You need to coordinate with the merchant only against your transaction. In case you do not receive support from the merchant, you may raise a chargeback with your issuing bank.

Regards,
Team PayU

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Address: F- 316/329 lado sarai, new delhi

I booked 1 ticket for qutub minar
dated- 27.02.21 ECOM[protected] for which 550rs got debited from my account at the time but no tickets were issued. After waiting for 1 week for the refund no progress is yet made by your side. Ticket was booked by number [protected]. Kindly help for the refund

Aug 6, 2021

Complaint marked as Resolved

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 6, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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Hello,

I had applied for FAST TAG (the online mode for toll payment) and paid through PAYU payment gateway. The amount charged was double of what it should have been

have attached the payment id transaction for reference

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Sir, Please be noted that an amount of Rs.1233.60 paid from my end to the following Institution reported as failed and at the same time amount got debited from my account. details are given hereunder.

Merchant Name : Sahrdaya College of Engineering and Technology
Payment Amount : 1223.60

Payment Id : [protected]

Merchant Website/Store: https://www.payumoney.com/webfront/index/sahrdayanewadmission2017
Date/Time of Payment :[protected]:02:36.0

Failure Message : Transaction Failed at bank end.

Bank Ref no : #IGAKQCUPP7
: [protected]IGAKQCUPP7

Till now the amount has not been cedited back to my account.

Pls look in to the matter and do the needful

Aug 13, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2021

PayUMoney Customer Care's response Hi!

As checked, this was a failed transaction and the amount for same has been auto-refunded on 04/03/2021. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team PayU

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I made a paymet of 200rupees on 28 feb 2021 to an online portal for subscription payment shows sucessfull and deducted from my bank account but payu not send any email confirmation. i asked online portal for the payment they didnt receive my payment. here i attach my payment confirmation from bank please help me reverse my payment

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Mar 5, 2021

Complaint marked as Resolved

thanks webportal inform me as payment received thanks for support

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I use PayuMoney to accept payments on my website. Their settlement cycle is T+2days. The last settlement I got was on 26th Febuary. It is 4th March now and I still haven't received my settlements. The amount stuck with Payu is more than rs 3 lakhs and it is having a major cash flow issue on my business.
My registered emailID is [protected]@gmail.com.

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 4, 2021

Verified Support

Hi, please help us with your Merchant ID/Case ID for assistance.

Regards
Team PayU

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 5, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to raise your concern along with your registered details via help.payu.in and our respective team will assist you further with your query.

Regards,
Team PayU

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Address: RAJASTHAN ANTIBIOTICS LIMITED A-619 & 630 RIICO INDUSTRIAL AREA BHIWADI-301019, Alwar

On date 02 Mar.2021 we have done payment 2 times of 230.44 as per reference no. IGAKQFYTW6 & IGAKQFZVS7 but ticket is not received or generate and also not amount return.
please take action as soon.

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I complain about my money refunding
I got a reply from you then they called me and asking me for a process in which they asked me to pay 14845 rs from my account
As saying it as a voucher
You are making fool

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 5, 2021

Verified Support

Hi, we are really sorry about this and totally understand your concern over here. We'd suggest you to raise this immediately to the Cyber Cell office and they shall assist you further. Please note, PayU team will never ask for your personal details like a bank account, card details, CVV, password or OTP. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s.

Regards,
Team PayU

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Address: Kakinada

Website: Payumoney

Today morning I made a free fire diamonds top-up purchase of 240/-rupees by payumoney it shown successful but I didn't get my diamonds please solve my problem

+1 photos

Mar 4, 2021

Complaint marked as Resolved

First they asked me my free fire I'd and then the price of diamond top-up are displayed I have selected 240 rupees worth top-up they asked type of payment I selected upi payments through Google pay and paid to payumoney money has been transferred to them but the top-up reward that I purchased is not given to me but my money is transferred please help me to solve my problem and credit my money back to my account

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Mar 04, 2021

Updated by gowthambhaskar The amount is debited from my account

Mar 04, 2021

Updated by gowthambhaskar Please return my money back please...

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G

gowthambhaskar

from Gannavaram, Andhra Pradesh

Mar 4, 2021

Sir I request you to please give my money back which I lossed to paying payumoney

Free fire diamonds topup - Comment #3807277 - Image #0

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 5, 2021

Verified Support

Hi!

Apologies for the inconvenience. As checked, this is a successful transaction via PayU Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team PayU

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As i have placed order and payment was done through UPI Google pay as it requested to pay through payumoney so i approved
But it was about more than 24 hours payment was pending but amount was debited from my account
Now i have cancelled the order
So in how many days my money will be refunded
I placed order on 1-3-21
Cancelled on 2-3-21
And tell me one more thing
Payments confirmation kb tk hota h

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Transaction failed and Amount deducted from my Bank Account but till now not Refunded by Payumoney.

Payment id[protected]
Amount- Rs 11, 935.80
Time[protected]:39:30.0
Merchant- http://www.conferenza.in/

Please make the refund soon

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Mar 04, 2021

Updated by BHUPENDRA MOHAN SAHU Plz make the refund soon

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 5, 2021

Verified Support

Hi!

Apologies for the inconvenience. As checked, this is a failed transaction and the amount for the same has been auto refunded on 04/03/2021. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team PayU

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Address: Bangalore

Yesterday i had made a donation of Rs 500 to Art of Living. During the payment process my account got debited but Art of living hasn't received it. The reason they state was accidently pressing back button.

Upi tranasction id[protected]

To: [protected]@ybl

Date 3 March 2021

From: Aditi Gulecha [protected]@okicici

Google pay id: CICAg0CwzMm9FA

Please initiate the refund as soon as possible.

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 4, 2021

Verified Support

Hi,

Hi, please share the below details here or through help.payu.in for assistance.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.

PayUMoney Complaints & Reviews

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PayUMoney reviews & complaints page 69

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