PayUMoney Complaints & Reviews

On 15 January 2021, I placed the order for Aadhaar PVC Card. Funds got deducted from my account but transaction details show payment failure. Kindly resolve the complaint asap.

Hi I made a UPI payment using payu gateway at airbnb and the money got deducted but airbnb didn't get it. Can you please initiate a refund?

Date: 7 January, 2020
Paid To: Airbnb.[protected]@Axisbank
Amount: ₹ 2413.89
Txn. ID: T2101071754402194806679
Txn. Status : Successful
Bank Ref. No. : [protected]
Message : UPI Transaction

I ordered one product from beautify_yourself an instagram page selling cloth and that page is having pay u money for secure transaction. that order was prepaid order but its been apx 10 days that i got no info regarding my order i mailed them whatsapp them but noone reply and if they reply they just say they are genuine when we ask about order details they just again don't reply . i request you to do a thorough research of that page as they are having pay u money gateway n they don't fulfill their delivery and take money in advance . many cheated customer have made pages on instagram calling it a fraud page not giving refund neither telling any information regarding their order. its high time just stop that page from cheating their customer as they are degrading pay u money goodwill as like me many other must have relied on your name and made payment but after that we didn't get any information regarding our order .

On January 9, I received two payments in my merchant payment handle. One is for Rs 1000 and another for Rs 9000. Payments were made using credit card.
Transaction ID:[protected] for 9000 Rs.
Transaction ID:[protected] for 1000 Rs.

I HAVE NOT RECEIVED THE SETTLEMENT TO MY BANK ACCOUNT YET.

I am the merchant complaining who have not received the settlement. I demand either the amount getting settled to my Bank Account updated with my payu.in merchant account or else refund the amount to the customer to his credit card. I am sharing both my merchant details and the details of the customer below:

MERCHANT DETAILS:

Name: Himalaya Sarmah
Merchant ID: 6335452
E-mail: [protected]@gmail.com
Mobile No: [protected]

PAYMENT DETAILS:

For the amount of Rs 9000:-

Date: 09 Jan 2021
Transaction ID:[protected]
Amount: 9000 Rs.
Description/Reference:[protected]
Source ID: [protected]

Customer Email: [protected]@gmail.com
Customer Mobile: [protected]
Customer Name: Aadhna Begum
Bank Reference Number:[protected]
First 6 digits of the card: 524182
Last 4 digits of the card: 8005

For the amount of Rs 1000:-

Date: 09 Jan 2021
Transaction ID:[protected]
Amount: 1000 Rs.
Description/Reference:[protected]
Source ID: [protected]

Customer Email: [protected]@gmail.com
Customer Mobile: [protected]
Customer Name: Aadhna Begum
Bank Reference Number:[protected]
First 6 digits of the card: 524182
Last 4 digits of the card: 8005

Bank statement's snapshot reflecting the amounts of Rs 9000 & Rs 1000 getting debited towards "PAYU MONEY GURGAON IND" has been attached below. I also had a talk with the bank over customer care helpline and they said that PayUMoney has received the amount successfully and has been settled to their bank on Jan 11.

Now, I kindly request payu.in & PayUMoney team to either kindly settle the amount of Rs 9000 & 1000 to my registered bank account against my payu.in Merchant ID: 6335452 after deducting the charges or else refund the full amount to the credit card which was used to make the payment.

This is the last time I have been requesting team PAYU. After this I might have to go to court or take other bigger actions.

Hi pay u,

i am a verified merchant on pay u india and my merchant number is 7085125 one of my customers buy some electrical equipment and he has done the transaction via pay u using cc, the transaction has been put on hold by the risk team and i have provided all needed information to pay u risk team but my funds is still not being cleared into my account including, the transaction id's[protected],[protected] and the two transaction amount is 26964.00, so please help me out i escalated this issue over 5 days but the response from payu help is soo late and slow i attached the invoice of customer with customer details is with this response

On January 9, I received two payments in my merchant payment handle. One is for Rs 1000 and another for Rs 9000. Payments were made using credit card.
Transaction ID:[protected] for 9000 Rs.
Transaction ID:[protected] for 1000 Rs.

I HAVE NOT RECEIVED THE SETTLEMENT TO MY BANK ACCOUNT YET.

I am the merchant complaining who have not received the settlement. I demand either the amount getting settled to my Bank Account updated with my payu.in merchant account or else refund the amount to the customer to his credit card. I am sharing both my merchant details and the details of the customer below:

MERCHANT DETAILS:

Name: Himalaya Sarmah
Merchant ID: 6335452
E-mail: [protected]@gmail.com
Mobile No: [protected]

PAYMENT DETAILS:

For the amount of Rs 9000:-

Date: 09 Jan 2021
Transaction ID:[protected]
Amount: 9000 Rs.
Description/Reference:[protected]
Source ID: [protected]

Customer Email: [protected]@gmail.com
Customer Mobile: [protected]
Customer Name: Aadhna Begum
Bank Reference Number:[protected]
First 6 digits of the card: 524182
Last 4 digits of the card: 8005

For the amount of Rs 1000:-

Date: 09 Jan 2021
Transaction ID:[protected]
Amount: 1000 Rs.
Description/Reference:[protected]
Source ID: [protected]

Customer Email: [protected]@gmail.com
Customer Mobile: [protected]
Customer Name: Aadhna Begum
Bank Reference Number:[protected]
First 6 digits of the card: 524182
Last 4 digits of the card: 8005

Bank statement's snapshot reflecting the amounts of Rs 9000 & Rs 1000 getting debited towards "PAYU MONEY GURGAON IND" has been attached below. I also had a talk with the bank over customer care helpline and they said that PayUMoney has received the amount successfully and has been settled to their bank on Jan 11.

Now, I kindly request payu.in & PayUMoney team to either kindly settle the amount of Rs 9000 & 1000 to my registered bank account against my payu.in Merchant ID: 6335452 after deducting the charges or else refund the full amount to the credit card which was used to make the payment.

This is the last time I have been requesting team PAYU. After this I might have to go to court or take other bigger actions.

I tried to fill exam form of RGPV of Rs 1850 on 15th JAN 2021 via payu using rupay debit card of Central Bank of India, it showed cm90004-duplicate record and rs 1850 was deducted from my account.

The last date to apply for Exam form is 18 JAN 2021. It's very doubtful condition as transaction is not Successful and Amount already got deducted.

Please refund my money today if possible or make that transaction successful.

On January 9 I received two payments in my merchant payment handle. One is for Rs 1000 and another for Rs 9000. Payments were made using credit card.
Txn ID:[protected] for 9000 Rs.
Txn ID:[protected] for 1000 Rs.

Either settle the amount or refund the amount to the cc. Else I am gonna take bigger steps against the company.

I paid my college fees from payumoney gateway. Payment was successful from my bank's side but marked as failed by college and payumoney. I haven't recieved a refund if any, yet. I might also lose my chance to register normally in college. This is their irresponsibility which causes me so much inconvenience. They don't even have proper customer care services.

Ticket Id: GC[protected] of payu.
My name is is amrapali Shendre and i habe used Pay u service to trasfer rs 30, 000 but they kept my money on hold. Raised a ticket with payu but they don't have any customer care no to call and they are not resolving my issue.
I really neede this 30, 000 on urgent basis to to pay my bank loan but 'Pay u' is not releasing my money.
Please help

Fraud made with axis Bank credit card holder no.
Payment made through your payumoney.
Please give me detail of transaction made on 12 April 2018.
Email ID used during the transection : [protected]@gmail.com
Transection amount and date :. Rs.5000 date[protected].
Please give me give me full detail of above transection.

Dear Payumoney you did not have any problem for small transactions, but as soon as I started receiving big amount you haulted my settlement ? why ?
out of three transactions only one transaction is flagged by Payumoney
but what about settlement of rest of the transactions ?
I did submit the receipt as well as customer details and even after two days you haven't responded.
I am a student and 77, 000 is huge amount for me . I f don't settle I will not have any other option than suicide

Ticket number - OK[protected]

Payment made for issue of AADHAAR plastic card. money debited from Axis net banking to payu.in but transaction failed TWICE

Dear sir i load wallet in csc wallet via payumoney ammount is debit but wallet not load

My money was stucked 8th January[protected] INR)
PLEASE TAKE IMMEDIATE ACTION AND REFUND TO MY ACCOUNT.
TRUST YOU.

I have paid Rs. 399/- for purchase of annual subscription of McAfee through Central Bank Of India Rupay card on 11.01 2021 at 4.18 pm. The payment has been deducted from my bank A/C. under branch code 05002.But it showed cm90004-duplicate record and Rs. 399/- was deducted from my account.
Kindly refund my money as soon as possible.

I booked flight ticket on yatra website, Amount deducted in my pnb account on two times but booked one flight ticket.
Dear sir,
I faced problem on 08 nov 2020, doing the transaction online through pnb internet banking, amount had been deducted in two times in my pnb account but i have received one ticket only i complicated yatra web site but not any good response, till now the deducted money does not refund to my account, so i kindly request you please take a look at this issue and solve problem as soon as possible all supporting documents have been attached along with this application.
Payu transaction id :[protected]
Another transaction id:[protected]
Transferred from bnb account no:[protected]
Deducted amount was 29630/-
Thank u sir.

I tried getting 2 ticket by QR Code scanning. My payment for 2 tickets which is 70 rupees was deducted however no tickets were generated.
My transaction ID is T2101101518138701209908
Collect ID AXI5844b97fba1b44739c76e9542e68d6e7

Aadhar Number:[protected]

With my Aadhar authentication, I was applying for LLR on AP RTA Citizen App, the process went fine until payment success and the amount got deducted. But I see that the web application failed to complete my LLR application process. So I lost my money but I could not complete the LLR application.

Please help me refund my money back...

I have made a payment to Revo International LLP of INR 12112.15.
The money has been received by Payumoney via Gpay.
The transaction was yet declined

Name - Vineet Kulkarni
Payment to : Revo International LLP
To be dispatched to - Indore
UPI transaction id[protected]
Amount - 12112.15

Please process the order or revert back
Please find the GPay receipt attached.

Vineet Kulkarni