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PayUMoney Complaints & Reviews

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Updated: Jul 22, 2026

Complaints 3778

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2133

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PayUMoney reviews & complaints page 76

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Address: Delhi

Website: payumoney.com

Dear Payumoney you did not have any problem for small transactions, but as soon as I started receiving big amount you haulted my settlement ? why ?
out of three transactions only one transaction is flagged by Payumoney
but what about settlement of rest of the transactions ?
I did submit the receipt as well as customer details and even after two days you haven't responded.
I am a student and 77, 000 is huge amount for me . I f don't settle I will not have any other option than suicide

Ticket number - OK[protected]

Feb 3, 2021

Complaint marked as Resolved

payumoney support on consumercomplaints and twitter helped me alot to solve the issue, thank you !

PayUMoney customer support has been notified about the posted complaint.

Jan 17, 2021

Updated by omkarpote still I haven't got any human response from Payumoney
Such a pathetic service you guys are providing

Jan 17, 2021

Updated by omkarpote and you were supposed to solve it by 16 th jan

Verified Support

Jan 17, 2021

PayUMoney Customer Care's response Hi!

As checked, kindly ask your customer to acknowledge the email sent by our team and confirm the receipt of payment for further assistance.

Regards,
Team PayU

Jan 29, 2021

Updated by omkarpote Customer was supposed to get refund within 5-7 days . Still his account is not credited by refund amount.

Jan 29, 2021

Updated by omkarpote 5-7 working days have been passed [ excluding saturday, sunday, bank holidays ]

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Payment made for issue of AADHAAR plastic card. money debited from Axis net banking to payu.in but transaction failed TWICE

Aug 7, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jan 15, 2021

Verified Support

Hi,

We regret the inconvenience caused. Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding Services/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Transaction Id - ca5940b2f26808d33903.

Moreover, the refund has been processed against the PayU ID: [protected] on[protected] and the same will get credited into the source account within 5 to 7 working days (Excluding Saturday, Sunday, and bank holiday) from the date of refund.

Regards,
Team PayU

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Dear sir i load wallet in csc wallet via payumoney ammount is debit but wallet not load

Aug 7, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jan 15, 2021

Verified Support

Hi,

We regret the inconvenience caused. Please note that these are successful transactions via PayU Id - [protected] &[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

Moreover, the refund has been processed against the PayU ID: [protected] on[protected]and same will get credited into the source account within 5 to 7 working days (Excluding Saturday, Sunday, and bank holiday) from the date of refund.

Kindly contact the customer support team of the card/account issuing bank, in case the amount is not credited to the account within the mentioned time

Regards,
Team PayU

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Address: Edappal

My money was stucked 8th January[protected] INR)
PLEASE TAKE IMMEDIATE ACTION AND REFUND TO MY ACCOUNT.
TRUST YOU.

Aug 7, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jan 15, 2021

Verified Support

Hi,

We regret the inconvenience caused. We would like to inform you that the refund of the PayU ID: [protected] is in progress. Once processed, the same will get credited into the source account within 5 to 7 working days (Excluding Saturday, Sunday, and bank holidays).

Kindly contact the customer support team of the card/account issuing bank, in case the amount is not reversed into the account within the mentioned time.

Thanks and Regards,
Team PayU

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I have paid Rs. 399/- for purchase of annual subscription of McAfee through Central Bank Of India Rupay card on 11.01 2021 at 4.18 pm. The payment has been deducted from my bank A/C. under branch code 05002.But it showed cm90004-duplicate record and Rs. 399/- was deducted from my account.
Kindly refund my money as soon as possible.

PayUMoney customer support has been notified about the posted complaint.

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I booked flight ticket on yatra website, Amount deducted in my pnb account on two times but booked one flight ticket.
Dear sir,
I faced problem on 08 nov 2020, doing the transaction online through pnb internet banking, amount had been deducted in two times in my pnb account but i have received one ticket only i complicated yatra web site but not any good response, till now the deducted money does not refund to my account, so i kindly request you please take a look at this issue and solve problem as soon as possible all supporting documents have been attached along with this application.
Payu transaction id :[protected]
Another transaction id:[protected]
Transferred from bnb account no:[protected]
Deducted amount was 29630/-
Thank u sir.

PayUMoney customer support has been notified about the posted complaint.

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I tried getting 2 ticket by QR Code scanning. My payment for 2 tickets which is 70 rupees was deducted however no tickets were generated.
My transaction ID is T2101101518138701209908
Collect ID AXI5844b97fba1b44739c76e9542e68d6e7

PayUMoney customer support has been notified about the posted complaint.

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D

dheeraj08

from Powai, Maharashtra

Jan 12, 2021

Received Refund. Thank You

Citrus Payment Solutions Customer Care's response, Jan 13, 2021

Your welcome :)

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I have made a payment to Revo International LLP of INR 12112.15.
The money has been received by Payumoney via Gpay.
The transaction was yet declined

Name - Vineet Kulkarni
Payment to : Revo International LLP
To be dispatched to - Indore
UPI transaction id[protected]
Amount - 12112.15

Please process the order or revert back
Please find the GPay receipt attached.

Vineet Kulkarni

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2021

PayUMoney Customer Care's response Hi!

As checked, these this is a failed transaction and we have not received any funds for the same. Please contact your issuing bank in case any accidental debit has happened from your bank account.

Regards,
Team PayU

Jan 10, 2021

Updated by kulvineet It shows clearly as a successful transaction and that money has been received by PayUMoney.

You need to check your receipts for a similar amount on the same date from my UPI id.

The transaction id at your end will always show it as a failed transaction.
The Gpay and my bank however say that it is a successful transaction

Please recheck for similar amount received.

Verified Support

Jan 11, 2021

PayUMoney Customer Care's response Hi, the status of this transaction with PayU id [protected] stands failed. That means we have not received the funds. The amount shall be auto-credited in your account within 5 to 7 working days if there was any accidental deduction in your account. Please contact your issuing bank for any further assistance.

Regards
Team PayU

Jan 11, 2021

Updated by kulvineet Please confirm if you have checked for transactions received with a similar amount or with the UPI id provided.

If you check with your PayuMoney transaction ID it will show as a failed transaction only.

Please confirm if other transactions were scanned for a similar amount.

Please provide a customer care number that we can talk to or an email id that we can write to.

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K

kulvineet

Jan 10, 2021

It shows clearly as a successful transaction and that money has been received by PayUMoney.

You need to check your receipts for a similar amount on the same date from my UPI id.

The transaction id at your end will always show it as a failed transaction.
The Gpay and my bank however say that it is a successful transaction

Please recheck for similar amount received.

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My name is akshay kimar.I had transacted money with payumoney but till that time my money has not been debited to my account.please help me in this regard.

Aug 6, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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C

Chandkrish

Jan 7, 2021

My transacton reference no-[protected]

PayUMoney Customer Care

from Gurgaon, Haryana

Jan 8, 2021

Verified Support

Hi ChandKrish,

Please help us understand your concern along with the needful Merchant ID/PayU Payment ID for assistance.

Regards
Team PayU

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I tried to register for Mcafee on 6th Jan 2021 at 6:18 pm. For rs 600 payment via payu using andhra bank rupay debit card, it showed cm90004-duplicate record and rs 600 was deducted from my account.

Sir please refund my money today if possible or get my payment processed so i can register for the Mcafee before the deadline.

PayUMoney customer support has been notified about the posted complaint.

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Address: Envoy

This company has fraud plz refund the ammount of my deposit and do not all this type of people to ur company also get bad name thanks yours regardingly

Ranganath
[protected]

PayUMoney customer support has been notified about the posted complaint.

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I have made 2 payments for teamomini on 26th December and now found that this was a scam. Can you please help me getting my money back.

PayUMoney customer support has been notified about the posted complaint.

Jan 06, 2021

Updated by Shamur Singh Here is the advertisement with the scammer contact number.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jan 6, 2021

Verified Support

Hi!

Apologies for the inconvenience.

As checked, these are successful transactions via payment Id[protected] &[protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

Regards,
Team PayU

Shamur Singh's [Complaint's author] reply, Jan 7, 2021

Payumoney,

That was scammers account.
How can i contact the merchant for the same. That was my complaint.

PayUMoney Customer Care

from Gurgaon, Haryana

Jan 7, 2021

Verified Support

Hi!

Please note, PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback with your issuing bank.

Regards,
Team PayU

Shamur Singh's [Complaint's author] reply, Jan 8, 2021

Fine, got that.
But just a quick question.
Are these merchants fully verified. Are these kyc verified by payu?
The reason i want this info is i am giving this complaint to cyber cell for further investigation.

S

Shamur Singh

Jan 14, 2021

Can i expect any revert @payu

Shamur Singh's [Complaint's author] reply, Jan 19, 2021

It seems payu money doesn't have a proper kyc setup to verify users. Anybody can use payumoney and can scam anyone easily. Better not to do any payments thru payu mode.

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Address: https://check-host.net/ip-info?host=https%3A%2F%2Fr.earnmoney.win%2F%3FAAG33

Dear Payu
Please help me out for Refund Amount 5000. Company Not Paying. Fully Scam.
Name: IMRAN SIDDIQUE CHAMUNDI
COMPANY App : Envoy. Merchant Id: 13897841. User Name: [protected]
Amount: 5000Rs.
Transection Payumoney.: T2012311922086900873096
UTR Number :[protected]
Payment Date : 31/12/2020
Phone pay app

Payumoney.[protected]@axisbank

Please see the attachment.
Thanks & Regards
Imran

Aug 14, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2021

PayUMoney Customer Care's response Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.

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Address: https://check-host.net/ip-info?host=https%3A%2F%2Fr.earnmoney.win%2F%3FAQPV1

Dear Payumoney
Contact [protected]
Email id . [protected]@gmail.com
I am Ur customer last 4 years. But We trust only Payumoney payment gateway. Because if I found company is fake . Always I get help from you for Refund.
I made a Transection from Payumoney payment gateway 5000 rs to Envoy App
But company not paying. Fraud company
Big Scam. Please help me out
I made a payment from my Paytm bank
Account[protected]
Name : Imran Chamundi

Transaction I'd Reference No.[protected]
Date of transaction : 30/12/2020
Paid Amount 5000 rs to paymentspayu
I want Refund
Please refund my money.
Please see the attachment
Thanks & Regards
Imran

Aug 12, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2021

PayUMoney Customer Care's response Hi Hisham,

We deeply regret the inconvenience caused. We have raised your concern to our team, we will update you on the status at the earliest.

Regards,
Team PayU

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Address: Gurgaon

Website: www.payu.in

An Amount of Inr.1994 was charged on my credit card for Sep 2020 without my knowledge and when i checked with my bank they say that its an authorized transaction but i did not even receive any sms or a mail regarding this transaction. I have not made any purchase nor had done any transaction, this is absolutely a fraudulent transaction.

Aug 6, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jan 6, 2021

Verified Support

Hi, we are really sorry about this and totally understand your concern over here. We'd suggest you to raise this immediately to the Cyber Cell office and they shall assist you further.

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Hi
As of we took vip member ship in Smile app(www.joinsmile.in) which of 30k
From past 10days we getting on daily basis
But from 31st due to new year they kept all our payments on pending and started saying it will be credited on 4th of January 2021 but from today no help is coming from the joinsmile team even they deleted the help page from it we are helpless can you guys please help us out
Like me there are hundreds of people might be thousands who got scammed due to this please help us out

PayUMoney customer support has been notified about the posted complaint.

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Address: Noida

Website: Cashbackonline.in

Dear sir mam
I am victim of online fraud scam i send all information to payu money regards this thier merchant from cashbackonline.in they doing scams i send all transactions detail from my hdfc credit card, but they don't give me response on my query kindly help me to recover my money kindly cancel these transactions declare as dispute please please help me

PayUMoney customer support has been notified about the posted complaint.

Jan 07, 2021

Updated by complaintsofcoustomer I am not satisfied with your reply kindly check and tell us correct merchant name all payments made by me. Goes to INCRAZY TECHNOLOGY PRIVATE LIMTED WHY YOU WANT TO SAVE THEM KINDLY CHECK PDF SEND TI YOU AND RESPOND ME AS SOON AS POSSIBLE

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I did a transaction from PAYUMONEY to TEAMO MINI for a mini doll, I have his insta and Contact number, yet now he has nearly gone from all over the place and deactivated his insta id, switched off his phone number taking my money with him

Kindly Refund My hard earned money! I have shared all the insights about transactions and by MERCHANT-PAYU MONEY.

Generously settle this else I'll need to take this issue to consumer court.
mobile number of teamo mini: [protected]

PayUMoney customer support has been notified about the posted complaint.

Feb 23, 2021

Updated by akshay nawalkha I haven't received any response from PayUMoney customer support team neither did i receive my money back

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I have made payment through pay u money fir a merchant named as teamomini on instagram for 3D dolls on 26December, 2020 but now the instagram id has been deactivated and there phone number is also not working and unfortunately there is no way to contact them. Please help me and get my money back. I shall be highly obliged to you. I am adding screenshots of messages of confirmation.

Aug 14, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2021

PayUMoney Customer Care's response Hey, this is a successful TXN via PayUmoney Payment ID[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.
PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback at your issuing bank

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The transaction I did on 29th December is a fraud account on instagram and chats on whatsapp number [protected]. Request your urgent assistance on refund and block this account
The transaction of 1200 with Payment ID[protected] on date 29/12/2020 is successful.

Aug 6, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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A

ArzooRawat

from Delhi, Delhi

Jan 5, 2021

Same has been done to me also.
I made payment of 800rs. Please resolve the issue as soon as possible and get us refund

PayUMoney Customer Care

from Gurgaon, Haryana

Jan 5, 2021

Verified Support

Hey,

We are unable to view the PayU ID here. Please help us with the needful PayU Payment ID for assistance or you may also reach out to us directly through help.payu.in for assistance.

Regards
Team PayU

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