I have made a payment on 18 Nov 20. The transaction got failed but the amount got deducted. I called my bank account they have informed me the Beneficiary account has received the amount but the beneficiary account is denied the same.
Some details and screenshot attached kindly see to it.
Dear Customer, Your transaction of Rs 2520 was successfully credited to the beneficiary PAYU account XXXXXXXXXXX0025 on 18/11/2020 22:09:47 with RRN[protected]. In case the beneficiary has not received the amount, then please share the reference number with the beneficiary, to check with their bank.
Dear Customer, acct XXX901 has been debited for Rs.2520.00 on 18-Nov-20 towards linked [protected]@ybl. UPI Ref no[protected]
Aug 13, 2021
Complaint marked as Resolved
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Dec 30, 2020
PayUMoney Customer Care's response Hi! We are not able to trace any transaction with the given details. Please share below mentioned details via help.payu.in for further assistance.
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used