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PayUMoney Complaints & Reviews

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Updated: Jul 19, 2025
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PayUMoney reviews & complaints page 76

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B
Bharat Sonaghela
Jan 2, 2021
Resolved
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Resolved

Address: Email ID : [email protected]

Dear Sir
Kindly I have Order#2298 dated 23 Dec. 2020 advance payment by Payumoney ID[protected] in my Credit Card. But Company not response My Order status.
Jan 24, 2021
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Jan 15, 2021
Updated by Bharat Sonaghela
REMAINDER
Dear sir
Rs. 899 / - paid by peyumoney has not been returned to me
I will return my money to payumoney M through Scoferzz dated 23rd December 2020. I will also supply the goods as per my order from Karelan.
Please give me an instant refund in my credit card
BHARAT SONAGHELA
Jan 15, 2021
Updated by Bharat Sonaghela
PayUmoney once of the fraud company
Written evidence of my complaint is included with no response to the complaint

Scoferzz Order#2298 Dated by 23 Dec. 2020 - Comment #3783648 - Image #0
Hi!

Apologies for the inconvenience.

Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU
Bharat Sonaghela's [Complaint's author] reply, Jan 12, 2021
DEAR SIR
KINDLY I HAVE SUBMIT MY DETAIL FOR YOUR REQUIREMENT
MY TRANSECTION ID : Payumoney ID-389369742
CONTACT NO. 9825223447
AMOUNT Rs. Rs. 899/- DATED BY 23 DEC.2020
PLEAE REFUND MY AMOUNT
REMINDER - 5
DEAR SIR
KINDLY I HAVE SUBMIT MY DETAIL FOR YOUR REQUIREMENT
MY TRANSECTION ID : Payumoney ID[protected]
CONTACT NO. [protected]
AMOUNT Rs. Rs. 899/- DATED BY 23 DEC.2020
PLEAE REFUND MY AMOUNT
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    Abhishek@2020
    Jan 2, 2021
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    On 21.12.2020 I had ordered 2 units of Bajaj Flashy Room Heater via Pay U payment mode. My order was successful and the total amount was debited. I could also see my order status which showed 27.12.2020 as the expected delivery date. I could not opt for COD as the option was not available.

    On 26.12.2020 I saw that still the product was not dispatched or delivered because most of the cases product gets delivered before the expected delivery date.

    I spoke to a customer care representative who checked the status of my order and assured me that my issue will be addressed soon and my product will get dispatched and delivered by 28.12.2020. But on 28.12.2020 my product was not delivered and was still showing under process.

    I again spoke to another customer care representative who took up my issue and assured me the same thing saying that my query has been escalated. My product will be delivered soon.

    Today morning I checked my order status and saw that the expected delivery date has been further pushed to 30.12.2020.

    Now I really don't understand the reason behind delaying my delivery. The expected delivery is changing every day. All the customer support representatives are saying the same thing. I don't see any progress of the product delivery status.

    I am extremely annoyed and highly disappointed by the service provided by Moglix and PayU. Please take my complaint on a serious note. I had raised a ticket seeking a redressal on 30.12.2020. My query is supposed to be answered today but I have not received any solution. Kindly let me know the status of my refund. PayU does not have any contact number. I have sent numerous mails but no reply yet. Kindly look into this matter with immediate effect.

    I want a speedy redressal from Moglix and PayU with regrad to refund of my money to the source account.
    +7 photos
    PayUMoney customer support has been notified about the posted complaint.
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      P
      Pradip Lahudkar
      Jan 1, 2021
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      Address: New delhu

      I have paid 71 rupees by paytm and 71 rupees by sbi credit card. Amount was deducted 2 times, but ticket was not generated. So pls refund my total 142 rupees back. Thank you.
      PayUMoney customer support has been notified about the posted complaint.
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        A
        Ajish Janardanan
        Jan 1, 2021
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        I have tried to book 4 online tickets for Bekal ford, Kasaragod from the QR code available in the monument.
        I opened the website and made payment of Rs. 80 using my upi id.
        I approved the payment from phonepe app.
        Amount is deducted from the bank account but tickets were not generated and payment page showed that payment failed.
        I request you to pls look into the matter and refund my amount.

        Transaction date and time is- 25/12/2020 04:43 PM

        Transaction id shown by phonepe app[T2012251647136526182039]

        Customer name is- asimustseenicin
        Customer Upi- asimustsee.[protected]@axisbank

        -ajish
        +1 photos
        PayUMoney customer support has been notified about the posted complaint.
        Hello,
        I had booked 5 tickets for tajmahal from the website below.
        https://asi.payumoney.com/
        Ticket price was Rs :1225 ( 245 per ticket *5 )
        I had paid through phonepe
        The money got deducted but I was not able to generate tickets.
        Please resolve the issue and process my request for refund.
        Phonepe transaction I'd:T2101051208025120654689
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        2 found this helpful
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          K
          kdsharma1575
          from Powai, Maharashtra
          Dec 31, 2020
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          Address: kurukshetra university

          My payment id is[protected] of Rs. 13300 on 31/12/2020.money got deducted from my account but not showing in fee section pls help me out as today is the last date for submit fee
          +1 photos
          PayUMoney customer support has been notified about the posted complaint.
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            A
            amriteshjhaoum
            Dec 31, 2020
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            Address: Sarnath, Varanasi, 221007

            I was trying to book ASI tickets via PayUMoney, my money got debited but the ticket was not generated in the first try. After another attempt my money again debited and I had received the tickets. I haven't received my money for the fist transaction till now.
            +2 photos
            PayUMoney customer support has been notified about the posted complaint.
            Jan 29, 2021
            Updated by amriteshjhaoum
            There is no option o[censored]ploading these required details.
            Jan 29, 2021
            Updated by amriteshjhaoum
            You can see that my details are correct but they are not paying me back.

            There is no update till now and I haven't received my money yet.
            Hi,

            We regret the inconvenience caused.

            We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

            • PayU, Merchant and Bank reference number.
            • Scan copy of bank statement indicating the debit for the required transaction.
            • Transaction date along with the amount.
            • Email id or phone number used for processing the transaction.
            • First 6 and last 4 digits of your card.
            • UPI / VPA if any used

            Regards,
            Team PayU
            Hi,

            We regret the inconvenience caused.

            We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

            • PayU, Merchant and Bank reference number.
            • Scan copy of bank statement indicating the debit for the required transaction.
            • Transaction date along with the amount.
            • Email id or phone number used for processing the transaction.
            • First 6 and last 4 digits of your card.
            • UPI / VPA if any used

            Regards,
            Team PayU
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              H
              Hisham Patel
              from Mumbai, Maharashtra
              Dec 31, 2020
              Resolved
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              Resolved

              Address: MIHO TECHNOLOGIES PVT LTD

              Refund please help me out. Fraud company MIHO TECHNOLOGIES PVT LTD.
              Website. http://home.rupeepocket.info/agentid/nwcoio
              Company username: 19899

              Date: 25/12/2020
              Payu:. [protected]
              Please see the attachment
              [protected]@gmail.com.
              Contact. [protected]
              +3 photos
              Aug 6, 2021
              Complaint marked as Resolved 
              PayUMoney customer support has been notified about the posted complaint.
              Hi,

              We regret the inconvenience caused.

              Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant (Chips). For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - PAYU_[protected].

              Regards,
              Team PayU
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                H
                Hisham Patel
                from Mumbai, Maharashtra
                Dec 31, 2020
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                Address: http://home.rupeepocket.info/agentid/nwcoio

                Refund please. Company Name. Miho technologies Pvt ltd.
                Transection id. [protected]
                Fraud Company. Pocket money app
                Company MIHO TECHNOLOGIES PVT LTD
                Big Scam. Please freez the merchant account.
                +3 photos
                PayUMoney customer support has been notified about the posted complaint.
                Dec 31, 2020
                Updated by Hisham Patel
                [protected]@gmail.com
                Contact. [protected]
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                  H
                  Hisham Patel
                  from Mumbai, Maharashtra
                  Dec 31, 2020
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                  Address: India. Miho technologies Pvt ltd
                  Website: home.rupeepocket.info/agentid/nwcoio

                  I use to pay payment gateway always. Payu.in. I have business account also.
                  Fake and scam
                  http://home.rupeepocket.info/agentid/nwcoio
                  Merchant not respond. I want Refund 3500rs
                  Transection id: [protected]
                  Date: 25/12/2020
                  Miho technologies Pvt ltd
                  +3 photos
                  PayUMoney customer support has been notified about the posted complaint.
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                    H
                    HakimSingh2312
                    Dec 30, 2020
                    Resolved
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                    Resolved

                    I have tried to book 4 tickets to agra fort and tajmahal on 19th dec 2020 at 09:52pm the amount deducted from my account using bhim upi id via bhim app but unfortunately tickets not generated and window shows stating transaction failure kindly help me out in getting refund of rs 320 back in my account... Transaction details are
                    Transaction ID:[protected]
                    Date:- 19/12/2020
                    Time:- 09:52 PM
                    +1 photos
                    Aug 14, 2021
                    Complaint marked as Resolved 
                    PayUMoney customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 03, 2021
                    PayUMoney Customer Care's response
                    Hi!

                    As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

                    Regards,
                    Team PayU
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                      S
                      sanya12m
                      Dec 29, 2020
                      Resolved
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                      Resolved

                      I have made a payment on 18 Nov 20. The transaction got failed but the amount got deducted. I called my bank account they have informed me the Beneficiary account has received the amount but the beneficiary account is denied the same.
                      Some details and screenshot attached kindly see to it.
                      Dear Customer, Your transaction of Rs 2520 was successfully credited to the beneficiary PAYU account XXXXXXXXXXX0025 on 18/11/2020 22:09:47 with RRN[protected]. In case the beneficiary has not received the amount, then please share the reference number with the beneficiary, to check with their bank.

                      Dear Customer, acct XXX901 has been debited for Rs.2520.00 on 18-Nov-20 towards linked [protected]@ybl. UPI Ref no[protected]
                      +1 photos
                      Aug 13, 2021
                      Complaint marked as Resolved 
                      PayUMoney customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 30, 2020
                      PayUMoney Customer Care's response
                      Hi! We are not able to trace any transaction with the given details. Please share below mentioned details via help.payu.in for further assistance.
                      • PayU, Merchant and Bank reference number.
                      • Scan copy of bank statement indicating the debit for the required transaction.
                      • Transaction date along with the amount.
                      • Email id or phone number used for processing the transaction.
                      • First 6 and last 4 digits of your card.
                      • UPI / VPA if any used
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                        P
                        Pulate Akshay
                        from Delhi, Delhi
                        Dec 25, 2020
                        Resolved
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                        Resolved

                        Address: Flat no 504 , B3 Golf city plot 7, Cape town road
                        Website: asi.payumoney.com

                        I done the payment for 2 tickets for Tajmahal of Rs. 500 on[protected] for visit date[protected] & my amount is deducted but ticket was not generated here is the below details
                        Transaction Id :T2012251920441476129474
                        Collect ID: C2012251920259751353171 this website is very bad & there is no option to get help from help desk ..there is not contact number to ask do help or register the complaint ..one of the most scammer website
                        Aug 13, 2021
                        Complaint marked as Resolved 
                        PayUMoney customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 28, 2020
                        PayUMoney Customer Care's response
                        Hi,

                        We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                        • PayU, Merchant and Bank reference number.
                        • Scan copy of bank statement indicating the debit for the required transaction.
                        • Transaction date along with the amount.
                        • Email id or phone number used for processing the transaction.
                        • First 6 and last 4 digits of your card.
                        • UPI / VPA if any used

                        Regards,
                        Team PayU
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                          A
                          Aiyanna Karavanda
                          Dec 25, 2020
                          Resolved
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                          Resolved

                          I wanted to book vogo rentl scooter and I wanted to pay for it I payed through my debit card by the amount of 2299 was debited from my account and the resul5 was showing as
                          cm90004-duplicate record
                          So please solve my problem and my money back
                          +2 photos
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          PayUMoney customer support has been notified about the posted complaint.
                          Hi!

                          Apologies for the inconvenience.

                          Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                          Regards,
                          Team PayU
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                            D
                            Devendra.Yadav
                            from Delhi, Delhi
                            Dec 24, 2020
                            Resolved
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                            Resolved

                            Website: www.fashionwinning.com

                            I have ordered shoes from the e-commerce website https://www.fashionwinning.com/
                            They made transaction of Rs. 999.01 using Payu payment gateway to Baghel traders on 21st dec 2020, transaction ID[protected]. After so many reminders on given email not getting response from given site . Can you please confirm the merchant details and contact number. Also help me to refund the amount.
                            +1 photos
                            Aug 5, 2021
                            Complaint marked as Resolved 
                            PayUMoney customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 26, 2020
                            PayUMoney Customer Care's response
                            Hi!

                            Apologies for the inconvenience.

                            As checked, this is a successful transaction via payment Id[protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

                            Regards,
                            Team PayU
                            Helpful
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                              Address: Delhi

                              Hello,

                              I just tried to book ticket ticket on asi.payumoney.com/quick/qum
                              at Qutub Minar delhi . my amount got deducted but didn't get ticket for that transaction . my second transaction got succeed .

                              thanks to provide your help.

                              payment resource app : paytm

                              failed Order ID : [protected]
                              failed Transaction ID : [protected]

                              Mobile no used to generate ticket...
                              +1 photos
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                              D
                              Dr. Anuja Singh
                              Dec 20, 2020
                              Resolved
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                              Resolved

                              I have paid Rs 40.87 at udiyagiri caves via paytm wallet. Amount was deducted but tickets were not genrated. Transaction id [protected]. I request to please refund the amount asap.
                              +1 photos
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              PayUMoney customer support has been notified about the posted complaint.
                              Hi!

                              As checked, this transaction has been refunded on 21/12/2020. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

                              Regards,
                              Team PayU
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                                Y
                                YOUSUF Ali MISSION-E-HIDAYAT
                                Dec 20, 2020
                                Resolved
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                                Resolved

                                Address: Taragarh

                                My payment id is[protected] of 80/-rs PROCUCT PROMO PRO is successful but i don't recieve free fire game 200 diamonds merchant did not receive my mails and my many emails are blocked plzz give me refund
                                +1 photos
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                PayUMoney customer support has been notified about the posted complaint.
                                Hey, this is a successful TXN via PayUmoney Payment ID[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly at [protected]@gmail.com to get the status at their end.
                                YOUSUF Ali MISSION-E-HIDAYAT's [Complaint's author] reply, Dec 21, 2020
                                So how to concern ...?? Plzz send me contact information
                                PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback at your issuing bank.
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                                  D
                                  dixitrahul924
                                  Dec 19, 2020
                                  Resolved
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                                  Resolved

                                  I processed a payment for Fatehpur Sikri on 19/12/2020 but didn't receive the tickets. I did payment from Phone pe having Transaction I'd T2012191916338799458077. The amount got deducted from my account but I am unable to receive those tickets. Phone pe says they have sent the amount to merchant.
                                  +1 photos
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Dec 19, 2020
                                  Updated by dixitrahul924
                                  I want a refund as I have purchased tickets through other platforms
                                  Hi!

                                  As checked, this is a failed transaction via Payu id [protected] and we have have not received any funds for the same. Please contact your issuing bank in case any accidental debit has happened from your bank account.

                                  Regards,
                                  Team PayU
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                                    T
                                    Totan2001ghosh
                                    from Powai, Maharashtra
                                    Dec 18, 2020
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                                    Address: PayUmoney

                                    Recently I bought a product from stuffclues.The e commerce website collaborating with PayU money and
                                    Take customers payments.But after
                                    Three days the website was vanished
                                    From Google.They take my money
                                    And I couldn't received my order.
                                    This was a big scam, like me many
                                    Other customers also looted.And this happens only in India๐Ÿ˜”๐Ÿ˜”๐Ÿ˜”๐Ÿ˜”
                                    +1 photos
                                    PayUMoney customer support has been notified about the posted complaint.
                                    PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback at your issuing bank.
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                                      A
                                      Dec 17, 2020
                                      Resolved
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                                      Resolved

                                      Website: payu.in

                                      I tried to apply for a college on[protected], but after entering all the details and making payment, the page showed CM90004- DUPLICATE RECORD. PAYMENT WAS FOR AN AMOUNT OF 2620/- I am very disappointed by pay u their website doesn't show any contact number, and a help chat shows the same answers each time. The college never received the amount neither did I get any transaction code.
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Hi, please share the below details for assistance.
                                      • Scan copy of bank statement indicating the debit for the required transaction.
                                      • Transaction date along with the amount.
                                      • Email id or phone number used for processing the transaction.
                                      • First 6 and last 4 digits of your card
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