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Updated: Jan 27, 2026
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PayUMoney reviews & complaints page 72

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M
Mudasir Ahmad Tantray
Feb 15, 2021
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Address: India

I have made a wrong transaction of Rs 30000 on[protected] under Reference Number:[protected] through payumoney. [protected]@axisbank .Now i want to cancel that transaction and want my money back. Worst payment gateway as you are supporting fraudsters in India. You are the part of The shoppersscam. I paid through your gateway. I want my money back otherwise i will file a case against you in cybercrime as i have already file a case in cybercrime against Theshoppers.
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Feb 17, 2021
PayUMoney Customer Care's response Hi! As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.In case you do not receive support from the merchant, you may raise a chargeback with your issuing bank.

Regards,
Team PayU
Feb 20, 2021
Updated by Mudasir Ahmad Tantray How can your forward the payment gateway of theshoppersscam. You also are big scammer. I don't want to know anymore. I only need refund with in 24 hours. Otherwise i will highlight this issue in comming days
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Why payumoney is giving payment gateway to scammers. You have given the wrong payment gateway to the shoppers. You are also scammers and you are involved in this big scam.
Reply
PayUMoney Customer Care's response, Feb 19, 2021
Verified Support
Hi! Please note, PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback with your issuing bank.
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    J
    javaid23
    Feb 15, 2021
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    Address: sopore jammu and kashmir

    Sir please refund my money the shoppers app illegally taken my 1.70lakhs
    sir please help me
    PayUMoney customer support has been notified about the posted complaint.
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      S
      Shubh9099
      Feb 15, 2021
      Resolved
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      Resolved

      I purchased goods from zara International online by paying from Paytm and gateway is payumoney .They are no more responding and are a total scam .I need a refund.
      Aug 5, 2021
      Complaint marked as Resolved 
      PayUMoney customer support has been notified about the posted complaint.
      View replies
      Hi,

      Please note that this is a successful transaction via Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.
      For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

      Regards,
      Team PayU
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        S
        Saqib Bhattt
        Feb 13, 2021
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        Address: The shoppers app
        Website: The shoppers app

        I deposit money in the shoppers app now they don't give money back i paid via payu money the shoppers app is now scam please give me money back it was 10k i need refund for that i need to pay school fee in march please help
        PayUMoney customer support has been notified about the posted complaint.
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          S
          Saqib Bhattt
          Feb 13, 2021
          Resolved
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          Resolved

          Address: The shoppers app

          I deposit money in the shoppers app now they don't give money back i paid via payu money the shoppers app is now scam please give me money back it was 10k i need refund for that
          Aug 5, 2021
          Complaint marked as Resolved 
          PayUMoney customer support has been notified about the posted complaint.
          View replies
          Hi,

          Please note that this is a successful transaction via Payment Id - [protected] &[protected] at our end, the amount for the same has been remitted to the merchant.

          If you have not received an appropriate response from the merchant, we request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction.

          PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence we are unable to process a refund from our end.

          Regards,
          Team PayU
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            Ç
            Çhäñd Yádääv
            Feb 11, 2021
            Resolved
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            Resolved

            Address: [email protected]

            I need a refund.
            I transferred Rs 20000 through PayU Money to the shoppers
            Aug 5, 2021
            Complaint marked as Resolved 
            PayUMoney customer support has been notified about the posted complaint.
            View replies
            Hi!

            As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

            Regards,
            Team PayU
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              M
              Mehraj ud-din Bhat
              from Jaipur, Rajasthan
              Feb 11, 2021
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              I did a payment through payumoney on 6th feb 2021
              on that day i used payumoney support it showed me transaction failed and the money wo
              uld be refunded but today it is showing me the transaction is succesful (online assistant)

              transaction id: d22ac75dccd343539d4d73b9a1afac2f
              date: 6 feb 2021

              Please help me
              i was waiting for refund
              PayUMoney customer support has been notified about the posted complaint.
              Verified Support
              Feb 12, 2021
              PayUMoney Customer Care's response               Hi,

              We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

              • PayU, Merchant and Bank reference number.
              • Scan copy of bank statement indicating the debit for the required transaction.
              • Transaction date along with the amount.
              • Email id or phone number used for processing the transaction.
              • First 6 and last 4 digits of your card.
              • UPI / VPA if any used

              Regards,
              Team PayU
              Feb 12, 2021
              Updated by Mehraj ud-din Bhat               i already registered a query there also but unfortunately, I did not got any response
              My ticket id: BQ[protected]
              Feb 12, 2021
              Updated by Mehraj ud-din Bhat               Please provide me support.
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                V
                Vasu Ponthala
                from Tirupati, Andhra Pradesh
                Feb 10, 2021
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                Hlo payu money I had pay amount for the shoppers via payu money I refund my money
                PayUMoney customer support has been notified about the posted complaint.
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                  V
                  Vasu Ponthala
                  from Tirupati, Andhra Pradesh
                  Feb 10, 2021
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                  Address: Tirupati

                  Pls refund my money
                  PayUMoney customer support has been notified about the posted complaint.
                  Feb 10, 2021
                  Updated by Vasu Ponthala                   Kindly request refund myoney
                  Feb 24, 2021
                  Updated by Vasu Ponthala                   Almost 14days to gone till now there is no response from Payumoney
                  Feb 24, 2021
                  Updated by Vasu Ponthala                   Almost 14days to gone till now there is no response from Payumoney
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                    R
                    riteshmakharia
                    from Mumbai, Maharashtra
                    Feb 10, 2021
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                    My name is Ritesh makharia, i am director of M/s plonk Technology Pvt Ltd, and M/s Air concepts system Pvt Ltd, i feel somebody has open accounts with Paytm in the above 2 company name with forged documents, if yes kindly block the accounts immediately., connect me on [protected] if needed
                    PayUMoney customer support has been notified about the posted complaint.
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                      A
                      akhilesh kumar
                      from Chennai, Tamil Nadu
                      Feb 10, 2021
                      Resolved
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                      Resolved

                      Website: www.mahadevtyres.com

                      Please provide me address and bank details of fraud merchant as given below
                      www.mahadevtyres.com
                      Aug 5, 2021
                      Complaint marked as Resolved 
                      PayUMoney customer support has been notified about the posted complaint.
                      View replies
                      Hey,

                      This is a successful transaction please contact the merchant directly at [protected]@gmail.com for any further assistance.

                      Regards
                      Team PayU
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                        G
                        Ganeshroopchand
                        Feb 9, 2021
                        Resolved
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                        Resolved

                        Address: 1/88c, Devar st, new gummidipoondi, Thiruvallur dictrict, tamilnadu-601201

                        This is ganesh from tamilnadu. Ph.no: [protected]. I am purchased shared charger plan and invested my money in that according to shared charger agreement. This service is starting investment 300 rupees using razorpay after invested daily earning 15 rupees. Again I am paid 300 rupees using payUmoney and again 8800 rupees and 1200 rupees using payUmoney but I didn't get my daily earning. I am so strugling for my self and my downline also attending same problem. That cheater scam number : [protected]. My transaction detail also I am submitted. So please kindly help me and register my complaint.
                        Name: K.R.Ganesh
                        Ph.no: [protected]
                        Feb 10, 2021
                        Complaint marked as Resolved 
                        Pls help me payUmoney I want refund money pls
                        PayUMoney customer support has been notified about the posted complaint.
                        Feb 10, 2021
                        Updated by Ganeshroopchand                         Pls help me payUmoney I want refund

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                          S
                          sunny6289
                          from Gurgaon, Haryana
                          Feb 9, 2021
                          Resolved
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                          Resolved

                          Respected Sir,
                          Today i have make an transaction of Rs. 500 from my ICICI credit card on ddekuk.ac.in for payment of my fee by yours payment gateway.
                          I have devoted of Rs. 500 from my credit card but this transaction does not updated on website.

                          I have called ICICI bank credit card department for the same.
                          They provide me following transaction related reference number & ask me to contact you for the transaction updates .

                          Details are as under -
                          Merchant transaction number - PAYUPAISA47777
                          Authorization number - 325022
                          Please resolve the issue as fast as you can.

                          Regards
                          Sunny Rathi
                          Mob. No. [protected]
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          PayUMoney customer support has been notified about the posted complaint.
                          View replies
                          Hi! We are not able to trace any transaction with the given information. Please share below mentioned details via help.payu.in for further assistance.
                          • PayU, Merchant and Bank reference number.
                          • Scan copy of bank statement indicating the debit for the required transaction.
                          • Transaction date along with the amount.
                          • Email id or phone number used for processing the transaction.
                          • First 6 and last 4 digits of your card.
                          • UPI / VPA if any used
                          Reply
                          Hi! We are not able to trace any transaction with the given information. Please share below mentioned details via help.payu.in for further assistance.
                          • PayU, Merchant and Bank reference number.
                          • Scan copy of bank statement indicating the debit for the required transaction.
                          • Transaction date along with the amount.
                          • Email id or phone number used for processing the transaction.
                          • First 6 and last 4 digits of your card.
                          • UPI / VPA if any used
                          Reply
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                            S
                            shubhamg122
                            from Guwahati, Assam
                            Feb 8, 2021
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                            Transaction number not received but amount deducted from my internetr banking yono sbi and now i didnt get the challan and reciept from the college
                            PayUMoney customer support has been notified about the posted complaint.
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                              N
                              NARESH DHUMAL
                              from Mumbai, Maharashtra
                              Feb 7, 2021
                              Resolved
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                              Resolved

                              My name in payumoney is NINF registered email is it.[protected]@gmail.com but the payment is not diposit in bank after passing two days I transferred 10000 at the date 4th Feb and it showing me date of diposit is 6th Feb but today is 7 Feb and my payment still not diposit in my account please help me I have to pay my fees.
                              Feb 8, 2021
                              Complaint marked as Resolved 
                              Money successfully deposit in my account
                              PayUMoney customer support has been notified about the posted complaint.
                              View replies
                              Hi!

                              As checked, your settlement has been released today. You will receive the amount in your source account by today end of the day. Please also note, PayU is not a wallet it is a payment aggregator which helps merchant and customer to do online transaction. Request you to stop doing self transactions.

                              For any further issue, please raise your concern via help.payu.in and our respective team will assist you with your issue.

                              Regards,
                              Team PayU
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                                A
                                Adu123
                                from Bengaluru, Karnataka
                                Feb 7, 2021
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                                Address: Hyderabad

                                Payment id:[protected]
                                I need a refund.I transferred money through payumoney to shopper 5000 rupees
                                PayUMoney customer support has been notified about the posted complaint.
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                                  P
                                  Patel Vikrant
                                  from Ghumarwin, Himachal Pradesh
                                  Feb 6, 2021
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                                  I have done the transactions of Rs. 20000, Rs. 5000 & Rs. 1000 on 6th Jan. 2021 through my SBI CREDIT CARD. These are the fraud Transactions.

                                  Screenshot of the same transactions is attached herewith
                                  PayUMoney customer support has been notified about the posted complaint.
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                                    N
                                    Nikesh Kumar m
                                    from Bengaluru, Karnataka
                                    Feb 6, 2021
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                                    Dear team,

                                    I have submitted all the required documents but still account is on hold .
                                    Please resolve and release the payment on priority.
                                    PayUMoney customer support has been notified about the posted complaint.
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                                      S
                                      Sonu Kumar Rajput
                                      from Ghumarwin, Himachal Pradesh
                                      Feb 6, 2021
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                                      Hello sir,
                                      I have transferred money to the shoppers via payumoney. [protected]@axisbank in 30th Jan.[protected]k, after some time I am trying to withdraw but the rejected I trust on your payment system, So I done
                                      Ref no.[protected]
                                      Please do the needful...
                                      Here I attached the payment screenshot..
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Feb 06, 2021
                                      Updated by Sonu Kumar Rajput                                       My contact no. -[protected]
                                      [protected]
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                                        U
                                        Udhayanithi
                                        Feb 6, 2021
                                        Resolved
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                                        Resolved

                                        I bought a product from Vangau Enterprises. And my money deducted from my bank account but transaction failed. And I also didn't received any email or sms about payment ID from ur side. So please refund my money.
                                        Email : udhayanithi.[protected]@outlook.com
                                        Phone : [protected]
                                        Feb 9, 2021
                                        Complaint marked as Resolved 
                                        They have refunded my amount even though I have deregistered that UPI ID
                                        PayUMoney customer support has been notified about the posted complaint.
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