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PayUMoney Complaints & Reviews

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Updated: Dec 24, 2025

Complaints 3775

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2133

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1642

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PayUMoney reviews & complaints page 72

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I purchased goods from zara International online by paying from Paytm and gateway is payumoney .They are no more responding and are a total scam .I need a refund.

+1 photos

Aug 5, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Feb 16, 2021

Verified Support

Hi,

Please note that this is a successful transaction via Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

Regards,
Team PayU

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Address: The shoppers app

Website: The shoppers app

I deposit money in the shoppers app now they don't give money back i paid via payu money the shoppers app is now scam please give me money back it was 10k i need refund for that i need to pay school fee in march please help

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Address: The shoppers app

I deposit money in the shoppers app now they don't give money back i paid via payu money the shoppers app is now scam please give me money back it was 10k i need refund for that

+2 photos

Aug 5, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Feb 16, 2021

Verified Support

Hi,

Please note that this is a successful transaction via Payment Id - [protected] &[protected] at our end, the amount for the same has been remitted to the merchant.

If you have not received an appropriate response from the merchant, we request you to contact your card/account issuing bank and raise a chargeback/dispute for your transaction.

PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence we are unable to process a refund from our end.

Regards,
Team PayU

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Address: [email protected]

I need a refund.
I transferred Rs 20000 through PayU Money to the shoppers

+1 photos

Aug 5, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Feb 11, 2021

Hi!

As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team PayU

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I did a payment through payumoney on 6th feb 2021
on that day i used payumoney support it showed me transaction failed and the money wo
uld be refunded but today it is showing me the transaction is succesful (online assistant)

transaction id: d22ac75dccd343539d4d73b9a1afac2f
date: 6 feb 2021

Please help me
i was waiting for refund

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 12, 2021

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Feb 12, 2021

Updated by Mehraj ud-din Bhat i already registered a query there also but unfortunately, I did not got any response
My ticket id: BQ[protected]

Feb 12, 2021

Updated by Mehraj ud-din Bhat Please provide me support.

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Hlo payu money I had pay amount for the shoppers via payu money I refund my money

+1 photos

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Address: Tirupati

Pls refund my money

+1 photos

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Feb 10, 2021

Updated by Vasu Ponthala Kindly request refund myoney

Feb 24, 2021

Updated by Vasu Ponthala Almost 14days to gone till now there is no response from Payumoney

Feb 24, 2021

Updated by Vasu Ponthala Almost 14days to gone till now there is no response from Payumoney

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My name is Ritesh makharia, i am director of M/s plonk Technology Pvt Ltd, and M/s Air concepts system Pvt Ltd, i feel somebody has open accounts with Paytm in the above 2 company name with forged documents, if yes kindly block the accounts immediately., connect me on [protected] if needed

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Website: www.mahadevtyres.com

Please provide me address and bank details of fraud merchant as given below
www.mahadevtyres.com

+1 photos

Aug 5, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Feb 11, 2021

Hey,

This is a successful transaction please contact the merchant directly at [protected]@gmail.com for any further assistance.

Regards
Team PayU

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Address: 1/88c, Devar st, new gummidipoondi, Thiruvallur dictrict, tamilnadu-601201

This is ganesh from tamilnadu. Ph.no: [protected]. I am purchased shared charger plan and invested my money in that according to shared charger agreement. This service is starting investment 300 rupees using razorpay after invested daily earning 15 rupees. Again I am paid 300 rupees using payUmoney and again 8800 rupees and 1200 rupees using payUmoney but I didn't get my daily earning. I am so strugling for my self and my downline also attending same problem. That cheater scam number : [protected]. My transaction detail also I am submitted. So please kindly help me and register my complaint.
Name: K.R.Ganesh
Ph.no: [protected]

+4 photos

Feb 10, 2021

Complaint marked as Resolved

Pls help me payUmoney I want refund money pls

PayUMoney customer support has been notified about the posted complaint.

Feb 10, 2021

Updated by Ganeshroopchand Pls help me payUmoney I want refund

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Respected Sir,
Today i have make an transaction of Rs. 500 from my ICICI credit card on ddekuk.ac.in for payment of my fee by yours payment gateway.
I have devoted of Rs. 500 from my credit card but this transaction does not updated on website.

I have called ICICI bank credit card department for the same.
They provide me following transaction related reference number & ask me to contact you for the transaction updates .

Details are as under -
Merchant transaction number - PAYUPAISA47777
Authorization number - 325022
Please resolve the issue as fast as you can.

Regards
Sunny Rathi
Mob. No. [protected]

Aug 5, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Feb 10, 2021

Verified Support

Hi! We are not able to trace any transaction with the given information. Please share below mentioned details via help.payu.in for further assistance.
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

PayUMoney Customer Care

from Gurgaon, Haryana

Feb 10, 2021

Verified Support

Hi! We are not able to trace any transaction with the given information. Please share below mentioned details via help.payu.in for further assistance.
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

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Transaction number not received but amount deducted from my internetr banking yono sbi and now i didnt get the challan and reciept from the college

+1 photos

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My name in payumoney is NINF registered email is it.[protected]@gmail.com but the payment is not diposit in bank after passing two days I transferred 10000 at the date 4th Feb and it showing me date of diposit is 6th Feb but today is 7 Feb and my payment still not diposit in my account please help me I have to pay my fees.

+1 photos

Feb 8, 2021

Complaint marked as Resolved

Money successfully deposit in my account

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Feb 8, 2021

Verified Support

Hi!

As checked, your settlement has been released today. You will receive the amount in your source account by today end of the day. Please also note, PayU is not a wallet it is a payment aggregator which helps merchant and customer to do online transaction. Request you to stop doing self transactions.

For any further issue, please raise your concern via help.payu.in and our respective team will assist you with your issue.

Regards,
Team PayU

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Address: Hyderabad

Payment id:[protected]
I need a refund.I transferred money through payumoney to shopper 5000 rupees

+1 photos

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I have done the transactions of Rs. 20000, Rs. 5000 & Rs. 1000 on 6th Jan. 2021 through my SBI CREDIT CARD. These are the fraud Transactions.

Screenshot of the same transactions is attached herewith

+1 photos

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Dear team,

I have submitted all the required documents but still account is on hold .
Please resolve and release the payment on priority.

+1 photos

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Hello sir,
I have transferred money to the shoppers via payumoney. [protected]@axisbank in 30th Jan.[protected]k, after some time I am trying to withdraw but the rejected I trust on your payment system, So I done
Ref no.[protected]
Please do the needful...
Here I attached the payment screenshot..

+2 photos

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Feb 06, 2021

Updated by Sonu Kumar Rajput My contact no. -[protected]
[protected]

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I bought a product from Vangau Enterprises. And my money deducted from my bank account but transaction failed. And I also didn't received any email or sms about payment ID from ur side. So please refund my money.
Email : udhayanithi.[protected]@outlook.com
Phone : [protected]

+3 photos

Feb 9, 2021

Complaint marked as Resolved

They have refunded my amount even though I have deregistered that UPI ID

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I did a payment via payumoney gateway the money was deducted i didn't received any transaction id or any confirmation email.

PayUMoney customer support has been notified about the posted complaint.

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U

Udhayanithi

Feb 6, 2021

Same here.

PayUMoney Customer Care's response, Feb 6, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

U

Udhayanithi

Feb 6, 2021

Merchant - Vangau Enterprises.
Contact [protected], email : udhayanithi.[protected]@outlook.com.
Transaction date : 05/02/2021
Amount : 469.80

I have attached every photo.

Payment deducted but not received confirmation - Comment #3796704 - Image #0

Payment deducted but not received confirmation - Comment #3796704 - Image #1

Payment deducted but not received confirmation - Comment #3796704 - Image #2

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I purchased a product from Vangau Enterprises on 05/02/2021. My money deducted from my account but transaction failed. And I also didn't received any email or sms about transaction ID from ur side. Please refund my amount.

+3 photos

Feb 9, 2021

Complaint marked as Resolved

Refunded the amount

PayUMoney customer support has been notified about the posted complaint.

Feb 06, 2021

Updated by Udhayanithi Email : udhayanithi.[protected]@outlook.com
Phone : [protected]

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U

Udhayanithi

Feb 7, 2021

Oh my God. Really sorry I have deregister that UPI ID.

PayUMoney Customer Care's response, Feb 8, 2021

Verified Support

Hi! As checked, this was a failed transaction via PayU id 12227701205 and the amount for same has been auto refunded via on 07/02/2021. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team PayU

U

Udhayanithi

Feb 8, 2021

But I have deregistered that particular UPI ID.

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