PayUMoney Complaints & Reviews

I did a payment via payumoney gateway the money was deducted i didn't received any transaction id or any confirmation email.

PayUMoney customer support has been notified about the posted complaint.

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U

Udhayanithi

Feb 6, 2021

Same here.

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PayUMoney Customer Care's response, Feb 6, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

U

Udhayanithi

Feb 6, 2021

Merchant - Vangau Enterprises.
Contact [protected], email : udhayanithi.[protected]@outlook.com.
Transaction date : 05/02/2021
Amount : 469.80

I have attached every photo.

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I purchased a product from Vangau Enterprises on 05/02/2021. My money deducted from my account but transaction failed. And I also didn't received any email or sms about transaction ID from ur side. Please refund my amount.

Feb 9, 2021

Complaint marked as Resolved

Refunded the amount

PayUMoney customer support has been notified about the posted complaint.

Feb 06, 2021

Updated by Udhayanithi Email : udhayanithi.[protected]@outlook.com
Phone : [protected]

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U

Udhayanithi

Feb 7, 2021

Oh my God. Really sorry I have deregister that UPI ID.

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PayUMoney Customer Care's response, Feb 8, 2021

Verified Support

Hi! As checked, this was a failed transaction via PayU id 12227701205 and the amount for same has been auto refunded via on 07/02/2021. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team PayU

U

Udhayanithi

Feb 8, 2021

But I have deregistered that particular UPI ID.

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Address: Kozhikode

Hi pay u,

I am a verified merchant on pay u india and my merchant number is 7247946 one of my customer booked a Lottery ticket and he has done the transaction via pay u the transaction has been put on hold by the risk team and i have provided all needed information to pay u risk team but my funds is still not being cleared into my account including all other funds from different transactions that were not put on hold, my issue now is that pay u held all of my other funds from other transactions when only one transaction is put on hold, this type of crazy policy is destroying my business pay u need to understand that this is a business payment system any hiccup is affecting business, ...Please please dont do like this...

PayUMoney customer support has been notified about the posted complaint.

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Lanima K.N

from Kalpatta, Kerala

Feb 9, 2021

Now They are asking to wait for 210 days.66150 rupees in their account.they are refusing to settle that account.biggest fraud company in India.I am going to file a complaint against them.We delivered products to our customers by trusting PAYU.But they are chaeting and payu Money No 1 fruad Company in india.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Feb 10, 2021

Hey, Please help us with your Merchant ID for assistance.

Regards
Team PayU

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I paid 260 ruppes for learners license but when I type application number to get receipt it is showing me I didn't completed my payment
But my money got debited in my bank account

Aug 8, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Feb 5, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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Address: Sankarma , Mali pali ,Sambalpur,Odisha ,India

Website: Buymymobile.in

I did a transaction at payumoney . The payment was done but I want Pay U Money to refund my money.
The transaction was of rupees 4399,
It was at the time 14:10:26 IST. The website was buy my mobile.in. Please refund my money.

Aug 8, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Feb 5, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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I was supposed to get a refund from Zara of the amount ₹ 7, 122 but till now the amount is Credited to my bank account. the refund was escalated on 13 of December 2020. I was provided with a citrus id from Zara OL[protected].

There is no such amount credited to my bank account, kindly provide with transaction references no so that I can contact my bank.

Name: Ankit raj
Mode of payment: UPI.
Amount: 7, 122
Order no: [protected]
Citrus ID: OL[protected]
Contact no: [protected]
Email: [protected]@gmail.com

Kindly look into this matter.

Feb 10, 2021

Complaint marked as Resolved

Amount is credited

PayUMoney customer support has been notified about the posted complaint.

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Money has been debited from my account of rupees 30000, it’s fraud transaction.resolve the issue and kindly process refund to same account

Aug 8, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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J

Jay Chowdary

Feb 3, 2021

Attachments

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Feb 4, 2021

Hey, this is a successful TXN via PayUmoney Payment ID[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end. Feel free to raise chargeback at your issuing bank if the merchant does not revert.

Regards
Team PayU

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Jay Chowdary's [Complaint's author] reply, Feb 4, 2021

Money will be credited to my account or not?

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Hi, how can you guys give your payment gateway to be integrated with sites like myflowerapp.com since all they do is to cheat clients without delivering any goods. Don't you guys do any verification before issuing license to such fraudsters.

payment ID[protected]
Amount - INR 973
Date - 30/01/21

There is no response to my calls, messages. no proof of delivery yet, they are confident on delivery.

Aug 5, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2021

PayUMoney Customer Care's response Hi Mayur,
Hey, this is a successful TXN via PayUmoney Payment ID[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly through (https://www.myflowerapp.com/contacts) to get the status at their end.

Regards
Team PayU

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Please sir, I request you to refund my money back, this transaction is happening without my permission

PayUMoney customer support has been notified about the posted complaint.

Feb 02, 2021

Updated by ABHISHEK ME This transaction happened on 27th January 4:37pm, it is happening by unknown link, I didn't send money to this merchant site, it is completed by unknown fraudelant link

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My money got debited but the payment verification has been showing pending in the RTA website...please provide me the refund

Aug 8, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Jan 28, 2021

Updated by Aliraja Shaik The payment is showing failed in the RTA AP website

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PayUMoney Customer Care

from Gurgaon, Haryana

Jan 31, 2021

Verified Support

Hi!

As checked, this is a successful transaction via payment Id[protected] and PayU id [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team PayU

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Transaction ID :[protected]
MID : 7250780
My Payment was about to get credited to my bank account on 24th January but today is 28th January the payment is still not received . Kindly help me with same
Now today it's showing Payment Deposit cancelled

I have used other merchants also but never experienced same
There is no person to contact
There is no mail id to contact
I am also going to file a complaint about same

Aug 9, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jan 29, 2021

PayUMoney Customer Care's response Hi,

We have acknowledged your concern and shall get this resolved for you on priority.

Regards
Team PayU

Verified Support

Feb 02, 2021

PayUMoney Customer Care's response Hi Praveen,

Your pending settlement has been released from our end and shall reflect in your account within 24 hrs. Let us know for any other assistance.

Regards
Team PayU

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P

Praveen Patwari

from Kolkata, West Bengal

Feb 2, 2021

When will my money be credited .. I am being cheaten by payu, despite giving all information they are not crediting the amount of money to my bank account

No service

Kindly look into the matter at earliest

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PayUMoney Customer Care's response, Feb 3, 2021

Verified Support

Hi, the settlement for PayU ID 400295202 has already been done from our end. Please find the needful UTR no CITIN21118373761 for your reference. Thanks!

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I am a victim of Mighty hive fake app scam. I have lost all my hard earned money. Pls initiate the refund as soon as possible. I paid them through payu. There is no payment id given to me by mail.

Aug 8, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jan 29, 2021

Verified Support

Hey, this is a successful TXN via PayUmoney Payment ID [protected]at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Feb 2, 2021

Hi Joymoti,

Please help us with your contact No./Email for assistance.

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PayUMoney Customer Care

from Gurgaon, Haryana

Feb 2, 2021

Verified Support

Hi Joymoti,

Please help us with your contact No./Email ID for any further assistance.

Regards
Team PayU

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Money has been debited from my account of rupees 70000 . This is fraud transaction. I request you to solve my issue.

PayUMoney customer support has been notified about the posted complaint.

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A

Ashwitha reddy

Jan 31, 2021

How many days still it takes, may I know where the process is going .

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Citrus Payment Solutions Customer Care's response, Feb 1, 2021

Hi! Please note, your transaction at resident.uidai.gov.in has been refunded on 30/01/2021. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).
Further, all your other transactions were successful via payment id 392485601, 389706897 & 390887527 and last transaction via PayU id 11950245721 at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end. In case you do not receive support from the merchant, you may raise a chargeback with your issuing bank against these transactions.

Regards,
Team PayU

PayUMoney Customer Care's response, Feb 1, 2021

Verified Support

Hi!

Please note, your transaction at resident.uidai.gov.in has been refunded on 30/01/2021. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).
Further, all your other transactions were successful via payment id 392485601, 389706897 & 390887527 and last transaction via PayU id 11950245721 at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end. In case you do not receive support from the merchant, you may raise a chargeback with your issuing bank against these transactions.

Regards,
Team PayU

A

Ashwitha reddy

Feb 3, 2021

Money will be credited to the same bank account.

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Citrus Payment Solutions Customer Care's response, Feb 4, 2021

Yes Ashwitha,

The money will be reflected back in the source account.

A

Ashwitha reddy

Feb 5, 2021

Still how many days you people take to process the money ??

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Citrus Payment Solutions Customer Care's response, Feb 8, 2021

Hi Ashwitha, you need to raise chargeback against all these transactions at your issuing bank for refunds. Thanks!

Ashwitha reddy's [Complaint's author] reply, Feb 9, 2021

What is this ?? You people told it will be credited . Again what happened ??

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Please be informed that someone has used my credit card details and used the same for an unauthorized online transaction and spent 15900/-on 14/Dec/20 without my knowledge.

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jan 22, 2021

Verified Support

Hi, we are really sorry about this and totally understand your concern over here. We'd suggest you to raise this immediately to the Cyber Cell office and they shall assist you further.

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Address: Karimnagar

I paid 5000 to [protected]@hdfcbank i want refund 5000...
Colled id-HDF3D50994CB9834A2C8525DEE5D401FC3D

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I was shopping and the site directed me to G pay for completing my payment to payumoney.[protected]@axisbank. This event is of the date December, 18, 2020. I have not received my package which i have placed neither i have been refunded with the money. Kindly resolved my issue as soon as possible. Either deliver my package or refund me my money back. I am highly dis-satisfied with the service. Even the customer care number is not answering the calls.

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Address: Hyderabad

I have paid amount Rs. 3250 in 01/21/2021 via UPI & gateway used was PayUMoney( payumoney.[protected]@axisbank). But the amount is yet to reach the Mechant and that's why my Parcel is on hold.

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jan 22, 2021

Verified Support

Hi Amit,

We regret the inconvenience caused. We would request you to share the payment ID or below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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PayUMoney Customer Care

from Gurgaon, Haryana

Jan 22, 2021

Verified Support

Hi Amit,

We regret the inconvenience caused. We request you to share the payment ID or below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: 104, Aggarwal Complex, Kirari, Suleman Nagar - New Delhi

They are no options to lodge a complaint and seek assistance for a payment made to one of their merchants. Easily tell contact the merchant, but we come here cause we are unable to do it.

Transaction ID is [protected] on Dec 4 2020 .

There is no response from the merchant the least you could do is investigate it and help us resolve the problem.

Kindly assist with getting the refund for this.

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jan 21, 2021

Verified Support

Hi Neothisha,

PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback at your issuing bank.

Regards
Team PayU

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I transferred amount of Rs.45614 on 18/01/2021, from my Union Bank of India Debit card through Payu, amount got deducted from my bank account, but money did not reach the destination, and it is not refunded in my account, where has my money gone, in my bank statement it is showing that money is transferred to Payu Payments Gurgaon please resolve the issue ASAP, refund the money in my account
I am attaching the screenshot of bank statement here, have a look at it
Thanks and regards,
Yugal Kishor Rathor
[protected]

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Hi
I’m Sangeeth
My Mobile Num : [protected]
I was trying to book OYO of PayU payment was done on date of 16 Jan 2021. I paid the money by phone pe of amount 1500. Money get detected but nothing is visible on OYO app. While on phone Pe it's showing money transfer to PayU . I have attached the screenshot of phone pe. Please look into the issue.
And refund my money back to my bank account .
Mail I’d : [protected]@gmail.com

Below is the transaction I'd
P2101162039371727448475

Aug 13, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jan 21, 2021

PayUMoney Customer Care's response Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.

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M

M Sangeeth

from Delhi, Delhi

Jan 21, 2021

I’m trying to book a room in OYO .
But they replied they didn’t got any confirmation of payment by the PayU
I have attached the screenshots of that conversation with OYO they have clearly said that they didn got any transaction from your PayU side .
I tried to have conversation with phone pe about this issue they also mentioned that your PayU shld initiate the refund amount of 1500 rs from your side .
So kindly refund my amount Of 1500 rs which I payed to your account. So please kindly refund my amount to my account soon as possible.

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PayUMoney Customer Care's response, Jan 22, 2021

Verified Support

Hey, this is a successful TXN via PayUmoney Payment ID 12077578553 at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.

M

M Sangeeth

from Delhi, Delhi

Jan 21, 2021

Actually I did a Payment for booking OYO through phone pe with PayU merchant Transaction of 1500 rs Transaction ID P2101162039371727448475 On Jan 16 2021 . I dealed with OYO and Phone pe too they said to contact you for refund of my money which I paid for it .. so please refund my amount to my account
They didn got any confirmation still now
So you have to initiate the refund process
So kindly refund my amount back to my account soon ..

PayUMoney Complaints & Reviews

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PayUMoney reviews & complaints page 73

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