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Updated: Dec 24, 2025
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PayUMoney reviews & complaints page 75

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C
Chandkrish
Jan 7, 2021
Resolved
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My name is akshay kimar.I had transacted money with payumoney but till that time my money has not been debited to my account.please help me in this regard.
Aug 6, 2021
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
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My transacton reference no-[protected]

Transaction of money but my money has not been debited - Comment #3785055 - Image #0
Reply
Hi ChandKrish,

Please help us understand your concern along with the needful Merchant ID/PayU Payment ID for assistance.

Regards
Team PayU
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    H
    honey_honey
    Jan 6, 2021
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    I tried to register for Mcafee on 6th Jan 2021 at 6:18 pm. For rs 600 payment via payu using andhra bank rupay debit card, it showed cm90004-duplicate record and rs 600 was deducted from my account.

    Sir please refund my money today if possible or get my payment processed so i can register for the Mcafee before the deadline.
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      9
      9113689577
      Jan 6, 2021
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      Address: Envoy

      This company has fraud plz refund the ammount of my deposit and do not all this type of people to ur company also get bad name thanks yours regardingly

      Ranganath
      [protected]
      +1 photos
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        S
        Shamur Singh
        Jan 6, 2021
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        I have made 2 payments for teamomini on 26th December and now found that this was a scam. Can you please help me getting my money back.
        +1 photos
        PayUMoney customer support has been notified about the posted complaint.
        Jan 06, 2021
        Updated by Shamur Singh         Here is the advertisement with the scammer contact number.

        View replies
        Hi!

        Apologies for the inconvenience.

        As checked, these are successful transactions via payment Id[protected] &[protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

        Regards,
        Team PayU
        Reply
        Shamur Singh's [Complaint's author] reply, Jan 7, 2021
        Payumoney,

        That was scammers account.
        How can i contact the merchant for the same. That was my complaint.
        Hi!

        Please note, PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback with your issuing bank.

        Regards,
        Team PayU
        Reply
        Shamur Singh's [Complaint's author] reply, Jan 8, 2021
        Fine, got that.
        But just a quick question.
        Are these merchants fully verified. Are these kyc verified by payu?
        The reason i want this info is i am giving this complaint to cyber cell for further investigation.
        Can i expect any revert @payu
        Reply
        Shamur Singh's [Complaint's author] reply, Jan 19, 2021
        It seems payu money doesn't have a proper kyc setup to verify users. Anybody can use payumoney and can scam anyone easily. Better not to do any payments thru payu mode.
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          I
          Indian Social Media Group
          Jan 6, 2021
          Resolved
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          Resolved

          Address: https://check-host.net/ip-info?host=https%3A%2F%2Fr.earnmoney.win%2F%3FAAG33

          Dear Payu
          Please help me out for Refund Amount 5000. Company Not Paying. Fully Scam.
          Name: IMRAN SIDDIQUE CHAMUNDI
          COMPANY App : Envoy. Merchant Id: 13897841. User Name: [protected]
          Amount: 5000Rs.
          Transection Payumoney.: T2012311922086900873096
          UTR Number :[protected]
          Payment Date : 31/12/2020
          Phone pay app

          Payumoney.[protected]@axisbank

          Please see the attachment.
          Thanks & Regards
          Imran
          +3 photos
          Aug 14, 2021
          Complaint marked as Resolved 
          PayUMoney customer support has been notified about the posted complaint.
          Verified Support
          Jan 06, 2021
          PayUMoney Customer Care's response           Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.
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            H
            Hisham Patel
            from Mumbai, Maharashtra
            Jan 6, 2021
            Resolved
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            Resolved

            Address: https://check-host.net/ip-info?host=https%3A%2F%2Fr.earnmoney.win%2F%3FAQPV1

            Dear Payumoney
            Contact [protected]
            Email id . [protected]@gmail.com
            I am Ur customer last 4 years. But We trust only Payumoney payment gateway. Because if I found company is fake . Always I get help from you for Refund.
            I made a Transection from Payumoney payment gateway 5000 rs to Envoy App
            But company not paying. Fraud company
            Big Scam. Please help me out
            I made a payment from my Paytm bank
            Account[protected]
            Name : Imran Chamundi

            Transaction I'd Reference No.[protected]
            Date of transaction : 30/12/2020
            Paid Amount 5000 rs to paymentspayu
            I want Refund
            Please refund my money.
            Please see the attachment
            Thanks & Regards
            Imran
            +3 photos
            Aug 12, 2021
            Complaint marked as Resolved 
            PayUMoney customer support has been notified about the posted complaint.
            Verified Support
            Jan 07, 2021
            PayUMoney Customer Care's response             Hi Hisham,

            We deeply regret the inconvenience caused. We have raised your concern to our team, we will update you on the status at the earliest.

            Regards,
            Team PayU
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              J
              Jayanth 89
              from Chennai, Tamil Nadu
              Jan 5, 2021
              Resolved
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              Resolved

              Address: Gurgaon
              Website: www.payu.in

              An Amount of Inr.1994 was charged on my credit card for Sep 2020 without my knowledge and when i checked with my bank they say that its an authorized transaction but i did not even receive any sms or a mail regarding this transaction. I have not made any purchase nor had done any transaction, this is absolutely a fraudulent transaction.
              +1 photos
              Aug 6, 2021
              Complaint marked as Resolved 
              PayUMoney customer support has been notified about the posted complaint.
              View replies
              Hi, we are really sorry about this and totally understand your concern over here. We'd suggest you to raise this immediately to the Cyber Cell office and they shall assist you further.
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                N
                Naga Eswar
                from Powai, Maharashtra
                Jan 5, 2021
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                Service not provided our money back for membership

                Hi
                As of we took vip member ship in Smile app(www.joinsmile.in) which of 30k
                From past 10days we getting on daily basis
                But from 31st due to new year they kept all our payments on pending and started saying it will be credited on 4th of January 2021 but from today no help is coming from the joinsmile team even they deleted the help page from it we are helpless can you guys please help us out
                Like me there are...
                +1 photos
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                C
                complaintsofcoustomer
                from Nawanshahr, Punjab
                Jan 5, 2021
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                Address: Noida
                Website: Cashbackonline.in

                Dear sir mam
                I am victim of online fraud scam i send all information to payu money regards this thier merchant from cashbackonline.in they doing scams i send all transactions detail from my hdfc credit card, but they don't give me response on my query kindly help me to recover my money kindly cancel these transactions declare as dispute please please help me
                +1 photos
                PayUMoney customer support has been notified about the posted complaint.
                Jan 07, 2021
                Updated by complaintsofcoustomer                 I am not satisfied with your reply kindly check and tell us correct merchant name all payments made by me. Goes to INCRAZY TECHNOLOGY PRIVATE LIMTED WHY YOU WANT TO SAVE THEM KINDLY CHECK PDF SEND TI YOU AND RESPOND ME AS SOON AS POSSIBLE
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                  A
                  akshay nawalkha
                  Jan 5, 2021
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                  I did a transaction from PAYUMONEY to TEAMO MINI for a mini doll, I have his insta and Contact number, yet now he has nearly gone from all over the place and deactivated his insta id, switched off his phone number taking my money with him

                  Kindly Refund My hard earned money! I have shared all the insights about transactions and by MERCHANT-PAYU MONEY.

                  Generously settle this else I'll need to take this issue to consumer court.
                  mobile number of teamo mini: [protected]
                  +6 photos
                  PayUMoney customer support has been notified about the posted complaint.
                  Feb 23, 2021
                  Updated by akshay nawalkha                   I haven't received any response from PayUMoney customer support team neither did i receive my money back
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                    A
                    ArzooRawat
                    from Delhi, Delhi
                    Jan 5, 2021
                    Resolved
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                    Resolved

                    I have made payment through pay u money fir a merchant named as teamomini on instagram for 3D dolls on 26December, 2020 but now the instagram id has been deactivated and there phone number is also not working and unfortunately there is no way to contact them. Please help me and get my money back. I shall be highly obliged to you. I am adding screenshots of messages of confirmation.
                    +3 photos
                    Aug 14, 2021
                    Complaint marked as Resolved 
                    PayUMoney customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 06, 2021
                    PayUMoney Customer Care's response                     Hey, this is a successful TXN via PayUmoney Payment ID[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.
                    PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback at your issuing bank
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                      S
                      Sonal Purohit
                      from Mumbai, Maharashtra
                      Jan 5, 2021
                      Resolved
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                      Resolved

                      The transaction I did on 29th December is a fraud account on instagram and chats on whatsapp number [protected]. Request your urgent assistance on refund and block this account
                      The transaction of 1200 with Payment ID[protected] on date 29/12/2020 is successful.
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      PayUMoney customer support has been notified about the posted complaint.
                      View replies
                      Same has been done to me also.
                      I made payment of 800rs. Please resolve the issue as soon as possible and get us refund
                      Reply
                      Hey,

                      We are unable to view the PayU ID here. Please help us with the needful PayU Payment ID for assistance or you may also reach out to us directly through help.payu.in for assistance.

                      Regards
                      Team PayU
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                        R
                        Ranu Joshi
                        Jan 5, 2021
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                        I made payment to merchant Teamo mini which seems to be fraud merchant. I am not sure if the vendor verification is done by PayU at time of adding them to vendor database. I made payment for Rs. 600 on December 30, 2020 via Transaction ID[protected] to this merchant. The account of this merchant seems deleted and is fraud. Request if you can help me get my money back and complain for this fraud to help others money get refunded. I have attached my payment receipt for your reference
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                          R
                          Ranu Joshi
                          Jan 5, 2021
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                          I made payment to merchant Teamo mini which seems to be fraud merchant. I am not sure if the vendor verification is done by PayU at time of adding them to vendor database. The account of this merchant seems deleted and is fraud. Request if you can help me get my money back and complain for this fraud to help others money get refunded. I have attached my payment receipt for your reference. Transaction ID[protected], date of transaction- December 30, 2020. Amt- 600.
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                            N
                            Nandini Sinha
                            Jan 4, 2021
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                            Kindly resolve this otherwise I'll have to take this matter to consumer court.
                            I did my transaction from PAYU to TEAMO MINI for a gift doll that had a page on Instagram platform, I have his instagram's screenshot and payment details too, but now he has almost gone from everywhere, took my hard earned money.
                            Kindly Refund My MONEY! I have shared all the details regarding transaction and by MERCHANT- PAYU MONEY.
                            +3 photos
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                              M
                              Muqadder
                              from Delhi, Delhi
                              Jan 4, 2021
                              Resolved
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                              Resolved

                              Address: www.razabooks.com

                              Hello,
                              It's been more than 6 months since we are struggling to verify our website. We have done so many changes thousands of times as per their instructions but it seems that Payu money team is not even answering to our tickets and emails. So we requested them to close our account and do the settlement, but they are not releasing the payments which they have in our account.
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              PayUMoney customer support has been notified about the posted complaint.
                              View replies
                              Hi Muqadder,

                              We regret the inconvenience caused. Please share your Merchant ID or registered email ID and phone number so that we can assist you on priority.

                              Regards,
                              Team PayU
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                                R
                                Roni Shah
                                Jan 3, 2021
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                                Address: Www.asi.payumoney.com champaner
                                Website: asi.payumoney.com

                                Hello,

                                I just tried to book ticket ticket on asi.payumoney.com/quick/qum
                                at chapaner. my amount got deducted and transaction successful at phone pay app but didn't get ticket and saw transaction fail at asi.payumoney for that transaction . my second transaction got succeed .

                                thanks to provide your help.

                                payment resource app : phone pe (upi)

                                failed Transaction ID : T2101031520246595065747
                                Mobile no used to generate ticket : [protected]
                                +1 photos
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                                  R
                                  Roni Shah
                                  Jan 3, 2021
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                                  Address: Champaner
                                  Website: asi.payumoney.com

                                  Date 3/1/2020, champaner haritage site
                                  Ticket booking through https://asi.payumoney.com/.
                                  Rs. 105 deduct in my account but ticket not generate by site.. Then I need to pay second time on https://asi.payumoney.com/.second time I received ticket but my first transaction of rs 105/- can't generate ticket. I want refund
                                  +1 photos
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                                    S
                                    Shaik Amaan
                                    Jan 3, 2021
                                    Resolved
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                                    Resolved

                                    I purchased a diamonds in free fire I'd but I was not rewarded my transaction ID is[protected] please give my reward
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    PayUMoney customer support has been notified about the posted complaint.
                                    View replies
                                    Hi!

                                    Apologies for the inconvenience.

                                    Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                                    Regards,
                                    Team PayU
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                                      A
                                      AmalAJ
                                      Jan 2, 2021
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                                      I had made a payment to a merchant and the payment gateway was payumoney and the transaction was successful but the merchant was fraud and I did not recieve the service. Kindly refund me the amount.

                                      Transaction ID[protected]
                                      +1 photos
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