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Updated: Jul 19, 2025
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H
honey_honey
Jan 6, 2021
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I tried to register for Mcafee on 6th Jan 2021 at 6:18 pm. For rs 600 payment via payu using andhra bank rupay debit card, it showed cm90004-duplicate record and rs 600 was deducted from my account.

Sir please refund my money today if possible or get my payment processed so i can register for the Mcafee before the deadline.
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    9
    9113689577
    Jan 6, 2021
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    Address: Envoy

    This company has fraud plz refund the ammount of my deposit and do not all this type of people to ur company also get bad name thanks yours regardingly

    Ranganath
    [protected]
    +1 photos
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      S
      Shamur Singh
      Jan 6, 2021
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      I have made 2 payments for teamomini on 26th December and now found that this was a scam. Can you please help me getting my money back.
      +1 photos
      PayUMoney customer support has been notified about the posted complaint.
      Jan 06, 2021
      Updated by Shamur Singh       Here is the advertisement with the scammer contact number.

      View replies
      Hi!

      Apologies for the inconvenience.

      As checked, these are successful transactions via payment Id[protected] &[protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

      Regards,
      Team PayU
      Reply
      Shamur Singh's [Complaint's author] reply, Jan 7, 2021
      Payumoney,

      That was scammers account.
      How can i contact the merchant for the same. That was my complaint.
      Hi!

      Please note, PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback with your issuing bank.

      Regards,
      Team PayU
      Reply
      Shamur Singh's [Complaint's author] reply, Jan 8, 2021
      Fine, got that.
      But just a quick question.
      Are these merchants fully verified. Are these kyc verified by payu?
      The reason i want this info is i am giving this complaint to cyber cell for further investigation.
      Can i expect any revert @payu
      Reply
      Shamur Singh's [Complaint's author] reply, Jan 19, 2021
      It seems payu money doesn't have a proper kyc setup to verify users. Anybody can use payumoney and can scam anyone easily. Better not to do any payments thru payu mode.
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        I
        Indian Social Media Group
        Jan 6, 2021
        Resolved
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        Resolved

        Address: https://check-host.net/ip-info?host=https%3A%2F%2Fr.earnmoney.win%2F%3FAAG33

        Dear Payu
        Please help me out for Refund Amount 5000. Company Not Paying. Fully Scam.
        Name: IMRAN SIDDIQUE CHAMUNDI
        COMPANY App : Envoy. Merchant Id: 13897841. User Name: [protected]
        Amount: 5000Rs.
        Transection Payumoney.: T2012311922086900873096
        UTR Number :[protected]
        Payment Date : 31/12/2020
        Phone pay app

        Payumoney.[protected]@axisbank

        Please see the attachment.
        Thanks & Regards
        Imran
        +3 photos
        Aug 14, 2021
        Complaint marked as Resolved 
        PayUMoney customer support has been notified about the posted complaint.
        Verified Support
        Jan 06, 2021
        PayUMoney Customer Care's response         Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.
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          H
          Hisham Patel
          from Mumbai, Maharashtra
          Jan 6, 2021
          Resolved
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          Resolved

          Address: https://check-host.net/ip-info?host=https%3A%2F%2Fr.earnmoney.win%2F%3FAQPV1

          Dear Payumoney
          Contact [protected]
          Email id . [protected]@gmail.com
          I am Ur customer last 4 years. But We trust only Payumoney payment gateway. Because if I found company is fake . Always I get help from you for Refund.
          I made a Transection from Payumoney payment gateway 5000 rs to Envoy App
          But company not paying. Fraud company
          Big Scam. Please help me out
          I made a payment from my Paytm bank
          Account[protected]
          Name : Imran Chamundi

          Transaction I'd Reference No.[protected]
          Date of transaction : 30/12/2020
          Paid Amount 5000 rs to paymentspayu
          I want Refund
          Please refund my money.
          Please see the attachment
          Thanks & Regards
          Imran
          +3 photos
          Aug 12, 2021
          Complaint marked as Resolved 
          PayUMoney customer support has been notified about the posted complaint.
          Verified Support
          Jan 07, 2021
          PayUMoney Customer Care's response           Hi Hisham,

          We deeply regret the inconvenience caused. We have raised your concern to our team, we will update you on the status at the earliest.

          Regards,
          Team PayU
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            J
            Jayanth 89
            from Chennai, Tamil Nadu
            Jan 5, 2021
            Resolved
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            Resolved

            Address: Gurgaon
            Website: www.payu.in

            An Amount of Inr.1994 was charged on my credit card for Sep 2020 without my knowledge and when i checked with my bank they say that its an authorized transaction but i did not even receive any sms or a mail regarding this transaction. I have not made any purchase nor had done any transaction, this is absolutely a fraudulent transaction.
            +1 photos
            Aug 6, 2021
            Complaint marked as Resolved 
            PayUMoney customer support has been notified about the posted complaint.
            View replies
            Hi, we are really sorry about this and totally understand your concern over here. We'd suggest you to raise this immediately to the Cyber Cell office and they shall assist you further.
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              N
              Naga Eswar
              from Powai, Maharashtra
              Jan 5, 2021
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              Service not provided our money back for membership

              Hi
              As of we took vip member ship in Smile app(www.joinsmile.in) which of 30k
              From past 10days we getting on daily basis
              But from 31st due to new year they kept all our payments on pending and started saying it will be credited on 4th of January 2021 but from today no help is coming from the joinsmile team even they deleted the help page from it we are helpless can you guys please help us out
              Like me there are...
              +1 photos
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              C
              complaintsofcoustomer
              from Nawanshahr, Punjab
              Jan 5, 2021
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              Address: Noida
              Website: Cashbackonline.in

              Dear sir mam
              I am victim of online fraud scam i send all information to payu money regards this thier merchant from cashbackonline.in they doing scams i send all transactions detail from my hdfc credit card, but they don't give me response on my query kindly help me to recover my money kindly cancel these transactions declare as dispute please please help me
              +1 photos
              PayUMoney customer support has been notified about the posted complaint.
              Jan 07, 2021
              Updated by complaintsofcoustomer               I am not satisfied with your reply kindly check and tell us correct merchant name all payments made by me. Goes to INCRAZY TECHNOLOGY PRIVATE LIMTED WHY YOU WANT TO SAVE THEM KINDLY CHECK PDF SEND TI YOU AND RESPOND ME AS SOON AS POSSIBLE
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                A
                akshay nawalkha
                Jan 5, 2021
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                I did a transaction from PAYUMONEY to TEAMO MINI for a mini doll, I have his insta and Contact number, yet now he has nearly gone from all over the place and deactivated his insta id, switched off his phone number taking my money with him

                Kindly Refund My hard earned money! I have shared all the insights about transactions and by MERCHANT-PAYU MONEY.

                Generously settle this else I'll need to take this issue to consumer court.
                mobile number of teamo mini: [protected]
                +6 photos
                PayUMoney customer support has been notified about the posted complaint.
                Feb 23, 2021
                Updated by akshay nawalkha                 I haven't received any response from PayUMoney customer support team neither did i receive my money back
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                  A
                  ArzooRawat
                  from Delhi, Delhi
                  Jan 5, 2021
                  Resolved
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                  Resolved

                  I have made payment through pay u money fir a merchant named as teamomini on instagram for 3D dolls on 26December, 2020 but now the instagram id has been deactivated and there phone number is also not working and unfortunately there is no way to contact them. Please help me and get my money back. I shall be highly obliged to you. I am adding screenshots of messages of confirmation.
                  +3 photos
                  Aug 14, 2021
                  Complaint marked as Resolved 
                  PayUMoney customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 06, 2021
                  PayUMoney Customer Care's response                   Hey, this is a successful TXN via PayUmoney Payment ID[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.
                  PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback at your issuing bank
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                    S
                    Sonal Purohit
                    from Mumbai, Maharashtra
                    Jan 5, 2021
                    Resolved
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                    Resolved

                    The transaction I did on 29th December is a fraud account on instagram and chats on whatsapp number [protected]. Request your urgent assistance on refund and block this account
                    The transaction of 1200 with Payment ID[protected] on date 29/12/2020 is successful.
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    PayUMoney customer support has been notified about the posted complaint.
                    View replies
                    Same has been done to me also.
                    I made payment of 800rs. Please resolve the issue as soon as possible and get us refund
                    Reply
                    Hey,

                    We are unable to view the PayU ID here. Please help us with the needful PayU Payment ID for assistance or you may also reach out to us directly through help.payu.in for assistance.

                    Regards
                    Team PayU
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                      R
                      Ranu Joshi
                      Jan 5, 2021
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                      I made payment to merchant Teamo mini which seems to be fraud merchant. I am not sure if the vendor verification is done by PayU at time of adding them to vendor database. I made payment for Rs. 600 on December 30, 2020 via Transaction ID[protected] to this merchant. The account of this merchant seems deleted and is fraud. Request if you can help me get my money back and complain for this fraud to help others money get refunded. I have attached my payment receipt for your reference
                      +1 photos
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                        R
                        Ranu Joshi
                        Jan 5, 2021
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                        I made payment to merchant Teamo mini which seems to be fraud merchant. I am not sure if the vendor verification is done by PayU at time of adding them to vendor database. The account of this merchant seems deleted and is fraud. Request if you can help me get my money back and complain for this fraud to help others money get refunded. I have attached my payment receipt for your reference. Transaction ID[protected], date of transaction- December 30, 2020. Amt- 600.
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                          N
                          Nandini Sinha
                          Jan 4, 2021
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                          Kindly resolve this otherwise I'll have to take this matter to consumer court.
                          I did my transaction from PAYU to TEAMO MINI for a gift doll that had a page on Instagram platform, I have his instagram's screenshot and payment details too, but now he has almost gone from everywhere, took my hard earned money.
                          Kindly Refund My MONEY! I have shared all the details regarding transaction and by MERCHANT- PAYU MONEY.
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                            M
                            Muqadder
                            from Delhi, Delhi
                            Jan 4, 2021
                            Resolved
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                            Resolved

                            Address: www.razabooks.com

                            Hello,
                            It's been more than 6 months since we are struggling to verify our website. We have done so many changes thousands of times as per their instructions but it seems that Payu money team is not even answering to our tickets and emails. So we requested them to close our account and do the settlement, but they are not releasing the payments which they have in our account.
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            PayUMoney customer support has been notified about the posted complaint.
                            View replies
                            Hi Muqadder,

                            We regret the inconvenience caused. Please share your Merchant ID or registered email ID and phone number so that we can assist you on priority.

                            Regards,
                            Team PayU
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                              R
                              Roni Shah
                              Jan 3, 2021
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                              Address: Www.asi.payumoney.com champaner
                              Website: asi.payumoney.com

                              Hello,

                              I just tried to book ticket ticket on asi.payumoney.com/quick/qum
                              at chapaner. my amount got deducted and transaction successful at phone pay app but didn't get ticket and saw transaction fail at asi.payumoney for that transaction . my second transaction got succeed .

                              thanks to provide your help.

                              payment resource app : phone pe (upi)

                              failed Transaction ID : T2101031520246595065747
                              Mobile no used to generate ticket : [protected]
                              +1 photos
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                                R
                                Roni Shah
                                Jan 3, 2021
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                                Address: Champaner
                                Website: asi.payumoney.com

                                Date 3/1/2020, champaner haritage site
                                Ticket booking through https://asi.payumoney.com/.
                                Rs. 105 deduct in my account but ticket not generate by site.. Then I need to pay second time on https://asi.payumoney.com/.second time I received ticket but my first transaction of rs 105/- can't generate ticket. I want refund
                                +1 photos
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                                  S
                                  Shaik Amaan
                                  Jan 3, 2021
                                  Resolved
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                                  Resolved

                                  I purchased a diamonds in free fire I'd but I was not rewarded my transaction ID is[protected] please give my reward
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  PayUMoney customer support has been notified about the posted complaint.
                                  View replies
                                  Hi!

                                  Apologies for the inconvenience.

                                  Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                                  Regards,
                                  Team PayU
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                                    A
                                    AmalAJ
                                    Jan 2, 2021
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                                    I had made a payment to a merchant and the payment gateway was payumoney and the transaction was successful but the merchant was fraud and I did not recieve the service. Kindly refund me the amount.

                                    Transaction ID[protected]
                                    +1 photos
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                                      S
                                      shruti162130
                                      Jan 2, 2021
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                                      I did my transaction from PAYU money to TEAMO MINI for a gift doll, I have his insta and Contact number, but now he has almost gone from everywhere, took my hard earned money.
                                      Kindly Refund My hard earned money! I have shared all the details regarding transaction and by MERCHANT- PAYU MONEY.
                                      Kindly resolve this otherwise I'll have to take this matter to consumer court.
                                      +4 photos
                                      PayUMoney customer support has been notified about the posted complaint.
                                      View replies
                                      Same has been done to me. I have made my payment through pay u money for a merchant named as teamomini on instagram but now I am getting no responses through the merchant and its id has been also deactivated on instagram. Please help me and get my money back. I shall be highly obliged to you. I am attaching the screenshots of messages of confirmation.

                                      Teamo mini fraud- give back my refund - Comment #3783974 - Image #0
                                      Teamo mini fraud- give back my refund - Comment #3783974 - Image #1
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