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K
Khizar Sharif
Jan 9, 2021
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Money debited but LLR status is showing that payment failed

Aadhar Number:[protected]

With my Aadhar authentication, I was applying for LLR on AP RTA Citizen App, the process went fine until payment success and the amount got deducted. But I see that the web application failed to complete my LLR application process. So I lost my money but I could not complete the LLR application.

Please help me refund my money back...
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K
kulvineet
Jan 8, 2021
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I have made a payment to Revo International LLP of INR 12112.15.
The money has been received by Payumoney via Gpay.
The transaction was yet declined

Name - Vineet Kulkarni
Payment to : Revo International LLP
To be dispatched to - Indore
UPI transaction id[protected]
Amount - 12112.15

Please process the order or revert back
Please find the GPay receipt attached.

Vineet Kulkarni
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Jan 10, 2021
PayUMoney Customer Care's response Hi!

As checked, these this is a failed transaction and we have not received any funds for the same. Please contact your issuing bank in case any accidental debit has happened from your bank account.

Regards,
Team PayU
Jan 10, 2021
Updated by kulvineet It shows clearly as a successful transaction and that money has been received by PayUMoney.

You need to check your receipts for a similar amount on the same date from my UPI id.

The transaction id at your end will always show it as a failed transaction.
The Gpay and my bank however say that it is a successful transaction

Please recheck for similar amount received.
Verified Support
Jan 11, 2021
PayUMoney Customer Care's response Hi, the status of this transaction with PayU id [protected] stands failed. That means we have not received the funds. The amount shall be auto-credited in your account within 5 to 7 working days if there was any accidental deduction in your account. Please contact your issuing bank for any further assistance.

Regards
Team PayU
Jan 11, 2021
Updated by kulvineet Please confirm if you have checked for transactions received with a similar amount or with the UPI id provided.

If you check with your PayuMoney transaction ID it will show as a failed transaction only.

Please confirm if other transactions were scanned for a similar amount.

Please provide a customer care number that we can talk to or an email id that we can write to.
View replies
It shows clearly as a successful transaction and that money has been received by PayUMoney.

You need to check your receipts for a similar amount on the same date from my UPI id.

The transaction id at your end will always show it as a failed transaction.
The Gpay and my bank however say that it is a successful transaction

Please recheck for similar amount received.
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    C
    Chandkrish
    Jan 7, 2021
    Resolved
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    Resolved

    My name is akshay kimar.I had transacted money with payumoney but till that time my money has not been debited to my account.please help me in this regard.
    Aug 6, 2021
    Complaint marked as Resolved 
    PayUMoney customer support has been notified about the posted complaint.
    View replies
    My transacton reference no-[protected]
    Reply
    Hi ChandKrish,

    Please help us understand your concern along with the needful Merchant ID/PayU Payment ID for assistance.

    Regards
    Team PayU
    Reply
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      H
      honey_honey
      Jan 6, 2021
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      I tried to register for Mcafee on 6th Jan 2021 at 6:18 pm. For rs 600 payment via payu using andhra bank rupay debit card, it showed cm90004-duplicate record and rs 600 was deducted from my account.

      Sir please refund my money today if possible or get my payment processed so i can register for the Mcafee before the deadline.
      PayUMoney customer support has been notified about the posted complaint.
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        9
        9113689577
        Jan 6, 2021
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        Address: Envoy

        This company has fraud plz refund the ammount of my deposit and do not all this type of people to ur company also get bad name thanks yours regardingly

        Ranganath
        [protected]
        PayUMoney customer support has been notified about the posted complaint.
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          S
          Shamur Singh
          Jan 6, 2021
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          I have made 2 payments for teamomini on 26th December and now found that this was a scam. Can you please help me getting my money back.
          PayUMoney customer support has been notified about the posted complaint.
          Jan 06, 2021
          Updated by Shamur Singh           Here is the advertisement with the scammer contact number.

          View replies
          Hi!

          Apologies for the inconvenience.

          As checked, these are successful transactions via payment Id[protected] &[protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

          Regards,
          Team PayU
          Reply
          Shamur Singh's [Complaint's author] reply, Jan 7, 2021
          Payumoney,

          That was scammers account.
          How can i contact the merchant for the same. That was my complaint.
          Hi!

          Please note, PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback with your issuing bank.

          Regards,
          Team PayU
          Reply
          Shamur Singh's [Complaint's author] reply, Jan 8, 2021
          Fine, got that.
          But just a quick question.
          Are these merchants fully verified. Are these kyc verified by payu?
          The reason i want this info is i am giving this complaint to cyber cell for further investigation.
          Can i expect any revert @payu
          Reply
          Shamur Singh's [Complaint's author] reply, Jan 19, 2021
          It seems payu money doesn't have a proper kyc setup to verify users. Anybody can use payumoney and can scam anyone easily. Better not to do any payments thru payu mode.
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            I
            Indian Social Media Group
            Jan 6, 2021
            Resolved
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            Resolved

            Address: https://check-host.net/ip-info?host=https%3A%2F%2Fr.earnmoney.win%2F%3FAAG33

            Dear Payu
            Please help me out for Refund Amount 5000. Company Not Paying. Fully Scam.
            Name: IMRAN SIDDIQUE CHAMUNDI
            COMPANY App : Envoy. Merchant Id: 13897841. User Name: [protected]
            Amount: 5000Rs.
            Transection Payumoney.: T2012311922086900873096
            UTR Number :[protected]
            Payment Date : 31/12/2020
            Phone pay app

            Payumoney.[protected]@axisbank

            Please see the attachment.
            Thanks & Regards
            Imran
            Aug 14, 2021
            Complaint marked as Resolved 
            PayUMoney customer support has been notified about the posted complaint.
            Verified Support
            Jan 06, 2021
            PayUMoney Customer Care's response             Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.
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              H
              Hisham Patel
              from Mumbai, Maharashtra
              Jan 6, 2021
              Resolved
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              Resolved

              Address: https://check-host.net/ip-info?host=https%3A%2F%2Fr.earnmoney.win%2F%3FAQPV1

              Dear Payumoney
              Contact [protected]
              Email id . [protected]@gmail.com
              I am Ur customer last 4 years. But We trust only Payumoney payment gateway. Because if I found company is fake . Always I get help from you for Refund.
              I made a Transection from Payumoney payment gateway 5000 rs to Envoy App
              But company not paying. Fraud company
              Big Scam. Please help me out
              I made a payment from my Paytm bank
              Account[protected]
              Name : Imran Chamundi

              Transaction I'd Reference No.[protected]
              Date of transaction : 30/12/2020
              Paid Amount 5000 rs to paymentspayu
              I want Refund
              Please refund my money.
              Please see the attachment
              Thanks & Regards
              Imran
              Aug 12, 2021
              Complaint marked as Resolved 
              PayUMoney customer support has been notified about the posted complaint.
              Verified Support
              Jan 07, 2021
              PayUMoney Customer Care's response               Hi Hisham,

              We deeply regret the inconvenience caused. We have raised your concern to our team, we will update you on the status at the earliest.

              Regards,
              Team PayU
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                J
                Jayanth 89
                from Chennai, Tamil Nadu
                Jan 5, 2021
                Resolved
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                Resolved

                Address: Gurgaon
                Website: www.payu.in

                An Amount of Inr.1994 was charged on my credit card for Sep 2020 without my knowledge and when i checked with my bank they say that its an authorized transaction but i did not even receive any sms or a mail regarding this transaction. I have not made any purchase nor had done any transaction, this is absolutely a fraudulent transaction.
                Aug 6, 2021
                Complaint marked as Resolved 
                PayUMoney customer support has been notified about the posted complaint.
                View replies
                Hi, we are really sorry about this and totally understand your concern over here. We'd suggest you to raise this immediately to the Cyber Cell office and they shall assist you further.
                Reply
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                  N
                  Naga Eswar
                  from Powai, Maharashtra
                  Jan 5, 2021
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                  Service not provided our money back for membership

                  Hi
                  As of we took vip member ship in Smile app(www.joinsmile.in) which of 30k
                  From past 10days we getting on daily basis
                  But from 31st due to new year they kept all our payments on pending and started saying it will be credited on 4th of January 2021 but from today no help is coming from the joinsmile team even they deleted the help page from it we are helpless can you guys please help us out
                  Like me there are...
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                  C
                  complaintsofcoustomer
                  from Nawanshahr, Punjab
                  Jan 5, 2021
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                  Address: Noida
                  Website: Cashbackonline.in

                  Dear sir mam
                  I am victim of online fraud scam i send all information to payu money regards this thier merchant from cashbackonline.in they doing scams i send all transactions detail from my hdfc credit card, but they don't give me response on my query kindly help me to recover my money kindly cancel these transactions declare as dispute please please help me
                  PayUMoney customer support has been notified about the posted complaint.
                  Jan 07, 2021
                  Updated by complaintsofcoustomer                   I am not satisfied with your reply kindly check and tell us correct merchant name all payments made by me. Goes to INCRAZY TECHNOLOGY PRIVATE LIMTED WHY YOU WANT TO SAVE THEM KINDLY CHECK PDF SEND TI YOU AND RESPOND ME AS SOON AS POSSIBLE
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                    A
                    akshay nawalkha
                    Jan 5, 2021
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                    I did a transaction from PAYUMONEY to TEAMO MINI for a mini doll, I have his insta and Contact number, yet now he has nearly gone from all over the place and deactivated his insta id, switched off his phone number taking my money with him

                    Kindly Refund My hard earned money! I have shared all the insights about transactions and by MERCHANT-PAYU MONEY.

                    Generously settle this else I'll need to take this issue to consumer court.
                    mobile number of teamo mini: [protected]
                    PayUMoney customer support has been notified about the posted complaint.
                    Feb 23, 2021
                    Updated by akshay nawalkha                     I haven't received any response from PayUMoney customer support team neither did i receive my money back
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                      A
                      ArzooRawat
                      from Delhi, Delhi
                      Jan 5, 2021
                      Resolved
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                      Resolved

                      I have made payment through pay u money fir a merchant named as teamomini on instagram for 3D dolls on 26December, 2020 but now the instagram id has been deactivated and there phone number is also not working and unfortunately there is no way to contact them. Please help me and get my money back. I shall be highly obliged to you. I am adding screenshots of messages of confirmation.
                      Aug 14, 2021
                      Complaint marked as Resolved 
                      PayUMoney customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 06, 2021
                      PayUMoney Customer Care's response                       Hey, this is a successful TXN via PayUmoney Payment ID[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.
                      PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback at your issuing bank
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                        S
                        Sonal Purohit
                        from Mumbai, Maharashtra
                        Jan 5, 2021
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                        Resolved

                        The transaction I did on 29th December is a fraud account on instagram and chats on whatsapp number [protected]. Request your urgent assistance on refund and block this account
                        The transaction of 1200 with Payment ID[protected] on date 29/12/2020 is successful.
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        PayUMoney customer support has been notified about the posted complaint.
                        View replies
                        Same has been done to me also.
                        I made payment of 800rs. Please resolve the issue as soon as possible and get us refund
                        Reply
                        Hey,

                        We are unable to view the PayU ID here. Please help us with the needful PayU Payment ID for assistance or you may also reach out to us directly through help.payu.in for assistance.

                        Regards
                        Team PayU
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                          R
                          Ranu Joshi
                          Jan 5, 2021
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                          I made payment to merchant Teamo mini which seems to be fraud merchant. I am not sure if the vendor verification is done by PayU at time of adding them to vendor database. I made payment for Rs. 600 on December 30, 2020 via Transaction ID[protected] to this merchant. The account of this merchant seems deleted and is fraud. Request if you can help me get my money back and complain for this fraud to help others money get refunded. I have attached my payment receipt for your reference
                          PayUMoney customer support has been notified about the posted complaint.
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                            R
                            Ranu Joshi
                            Jan 5, 2021
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                            I made payment to merchant Teamo mini which seems to be fraud merchant. I am not sure if the vendor verification is done by PayU at time of adding them to vendor database. The account of this merchant seems deleted and is fraud. Request if you can help me get my money back and complain for this fraud to help others money get refunded. I have attached my payment receipt for your reference. Transaction ID[protected], date of transaction- December 30, 2020. Amt- 600.
                            PayUMoney customer support has been notified about the posted complaint.
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                              N
                              Nandini Sinha
                              Jan 4, 2021
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                              Kindly resolve this otherwise I'll have to take this matter to consumer court.
                              I did my transaction from PAYU to TEAMO MINI for a gift doll that had a page on Instagram platform, I have his instagram's screenshot and payment details too, but now he has almost gone from everywhere, took my hard earned money.
                              Kindly Refund My MONEY! I have shared all the details regarding transaction and by MERCHANT- PAYU MONEY.
                              PayUMoney customer support has been notified about the posted complaint.
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                                M
                                Muqadder
                                from Delhi, Delhi
                                Jan 4, 2021
                                Resolved
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                                Resolved

                                Address: www.razabooks.com

                                Hello,
                                It's been more than 6 months since we are struggling to verify our website. We have done so many changes thousands of times as per their instructions but it seems that Payu money team is not even answering to our tickets and emails. So we requested them to close our account and do the settlement, but they are not releasing the payments which they have in our account.
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                PayUMoney customer support has been notified about the posted complaint.
                                View replies
                                Hi Muqadder,

                                We regret the inconvenience caused. Please share your Merchant ID or registered email ID and phone number so that we can assist you on priority.

                                Regards,
                                Team PayU
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                                  R
                                  Roni Shah
                                  Jan 3, 2021
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                                  Address: Www.asi.payumoney.com champaner
                                  Website: asi.payumoney.com

                                  Hello,

                                  I just tried to book ticket ticket on asi.payumoney.com/quick/qum
                                  at chapaner. my amount got deducted and transaction successful at phone pay app but didn't get ticket and saw transaction fail at asi.payumoney for that transaction . my second transaction got succeed .

                                  thanks to provide your help.

                                  payment resource app : phone pe (upi)

                                  failed Transaction ID : T2101031520246595065747
                                  Mobile no used to generate ticket : [protected]
                                  PayUMoney customer support has been notified about the posted complaint.
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                                    R
                                    Roni Shah
                                    Jan 3, 2021
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                                    Address: Champaner
                                    Website: asi.payumoney.com

                                    Date 3/1/2020, champaner haritage site
                                    Ticket booking through https://asi.payumoney.com/.
                                    Rs. 105 deduct in my account but ticket not generate by site.. Then I need to pay second time on https://asi.payumoney.com/.second time I received ticket but my first transaction of rs 105/- can't generate ticket. I want refund
                                    PayUMoney customer support has been notified about the posted complaint.
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