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PayUMoney Complaints & Reviews

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Updated: Jan 27, 2026
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PayUMoney reviews & complaints page 78

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H
Hkumar7075
from Powai, Maharashtra
Dec 7, 2020
Resolved
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Resolved

Website: www.aptransport.org

I paid driving licence fees of 1260 in paytm but in paytm it's showing successful but in aptransport.org showing payment failed. I asked the paytm department from our side transaction is successful we are not responsible go & ask merchant only .please help me
Aug 6, 2021
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Hi, please share the below details for assistance.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card
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    D
    Dr.P.B.Srinivas
    Dec 7, 2020
    Resolved
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    Resolved

    Hi,
    I paid Rs.59000 towards additional qualification registration fee on National Medical Commission website towards Additional qualification registration fee on 24/11/2020.
    My payment was processed by PayUMoney and a confirmation email with successful payment was received soon after the payment to my email address. I was told today that my payment was not received by National Medical Commission.
    I urge PayUMoney to let me know where my money is gone?

    Which account the money has been deposited?

    If money hasn't been deposited in NMC account, why the money is held by PayUMoney?

    Order Amount Rs 59000.00
    Payment ID [protected]
    Merchant Order ID a3549f6e86bce7f6f224
    Order Date & Time November[protected]:44:51 PM
    Merchant Transaction Identifier a3549f6e86bce7f6f224

    If I don't receive necessary response with name of the beneficiary and account number into which money is deposited, reason for non transfer of funds and immediate refund into my account, I will file an FIR on PayUMoney and take legal action for fraud.

    Thank you,

    Kind regards,

    Dr.P.B.Srinivas
    Aug 13, 2021
    Complaint marked as Resolved 
    PayUMoney customer support has been notified about the posted complaint.
    Verified Support
    Dec 08, 2020
    PayUMoney Customer Care's response
    Hi,

    We would like to inform you that this is a successful transaction via Payment ID[protected] and the amount has been processed to the merchant- MEDICAL COUNCIL OF INDIA on[protected]. For any concern regarding service/delivery/cancellation or refund, you are requested to contact the merchant directly with Order ID: a3549f6e86bce7f6f224

    Thanks,
    Team PayU
    Dec 08, 2020
    Updated by Dr.P.B.Srinivas
    Hi,
    Looks like, you paid into wrong account. Medical council of India no longer exists and this money should be paid into National Medical Commission Acco.No.[protected].SYNB0009109.Canara bank.

    Thanks,
    Dr.P.B.Srinivas
    Dec 08, 2020
    Updated by Dr.P.B.Srinivas
    National Medical Commission.Acco[protected]

    Verified Support
    Dec 09, 2020
    PayUMoney Customer Care's response
    Hi,

    Please note that the settlement has been done to the merchant registered bank account (9068XXXXXX0025). For further queries, please contact the merchant directly or please ask the merchant to reach out to us.

    Thanks,
    Team PayU
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      M
      Mai dalu
      Dec 6, 2020
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      Address: Karnataka bidar

      Plz refund my 400rs for topup in freefire i didn't get diamonds
      PayUMoney customer support has been notified about the posted complaint.
      [protected] this is my transition I'd
      Hi,

      Please be informed that your given transaction is succesfful. For any concern regarding product delivery/cancellation/ refund, you are requested to contact the merchant directly with the order ID[protected].

      Regards,
      Team PayU
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        K
        Kalpitr6
        Dec 4, 2020
        Resolved
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        Resolved

        I was doing my registration for hari Singh Gour University for admission it's portal was payu with rupay card with central bank of india and it deducted my money of 150 and I have done it two times my total money deducted was 300 and I have to do payment through of registration as it was last date it always shows cm9004 duplicate records please help me to get refund as soon as possible please.
        Aug 13, 2021
        Complaint marked as Resolved 
        PayUMoney customer support has been notified about the posted complaint.
        Verified Support
        Dec 06, 2020
        PayUMoney Customer Care's response
        Hi!

        Apologies for the inconvenience.

        Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

        Regards,
        Team PayU
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          I
          ilavenil T
          from Powai, Maharashtra
          Dec 4, 2020
          Resolved
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          Resolved

          I made transaction with payumoney, transaction is failed but amount was debited..Still now is not refunded.

          Transaction details as follows:
          Account Number : [protected]
          Transaction Date :[protected]
          Withdrawal Amount : 2, 000.00
          Particulars : MPAY/UPI/TRTR/[protected]/UTIB/payumoney.[protected]@/U

          Merchant Name AVR SWARNAMAHAL JEWELRY PRIVATE LIMITED

          Payment Amount 2000.00

          Payment Id [protected]

          Merchant Website/Store http://www.avrswarnamahalmyplan.com

          Date/Time of Payment [protected]:37:51.0
          Jan 19, 2021
          Complaint marked as Resolved 
          Amount refunded
          PayUMoney customer support has been notified about the posted complaint.
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            N
            nepal singh 98897
            from Noida, Uttar Pradesh
            Dec 4, 2020
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            Address: Bareilly

            On 21/11/2020 i have payed my fee of 1676 from bareilly college bareilly with its payment gateway of payumoney and it was a failed transaction it was DEBITED from my account It was not refund yet.
            PayUMoney customer support has been notified about the posted complaint.
            Hi,

            We regret the inconvenience caused. We will check and assist you with the status at the earliest.

            Regards,
            Team PayU
            Hi,

            We would like to inform you that this is a successful transaction via Payment ID[protected] and the amount has been processed to the merchant. For any concern regarding service/delivery/cancellation or refund, you are requested to contact the merchant directly with Order ID: b6a49556ba50f6531a6e

            Thanks,
            Team PayU
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              I
              ilavenil T
              from Powai, Maharashtra
              Dec 3, 2020
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              Address: No: 4 Sundara vinayagar pet , Muthialpet, Pondicherry
              Website: avrswarnamahalmyplan.com

              I made transaction with payumoney, transaction is failed but amount was debited..Still now is not refunded
              Merchant Name AVR SWARNAMAHAL JEWELRY PRIVATE LIMITED

              Payment Amount 2000.00

              Payment Id [protected]

              Merchant Website/Store http://www.avrswarnamahalmyplan.com

              Date/Time of Payment [protected]:37:51.0
              PayUMoney customer support has been notified about the posted complaint.
              Verified Support
              Dec 04, 2020
              PayUMoney Customer Care's response
              Hi!

              As checked, this is a failed transaction and we haven't received any funds for the same. Please connect with your issuing bank in case any accidental debit has happened from your bank account.

              Regards,
              Team PayU
              Dec 04, 2020
              Updated by ilavenil T
              Please see transaction details i attached..Payumoney only debited my amount 2000...kindly refund this..dnt lie to customers..we have the proof
              Transaction details as follows:
              Account Number : [protected]
              Transaction Date :[protected]
              Withdrawal Amount : 2, 000.00
              Particulars : MPAY/UPI/TRTR/[protected]/UTIB/payumoney.[protected]@/U

              Verified Support
              Dec 05, 2020
              PayUMoney Customer Care's response
              Hi,

              We regret the inconvenience caused. However, as informed, this is a failed transaction and we haven't received funds against the same. Please connect with your issuing bank in case any accidental debit has happened from your bank account.

              Regards,
              Team PayU
              Dec 05, 2020
              Updated by ilavenil T
              In the screenshot i attached is clearly showing who debited the amount ..Kindly see the transaction screenshot and transaction details..MPAY/UPI/TRTR/[protected]/UTIB/payumoney.[protected]@/U is clear in my bank passbook..please refund my money
              Dec 05, 2020
              Updated by ilavenil T
              how many days will take to refund the money

              Verified Support
              Dec 06, 2020
              PayUMoney Customer Care's response
              Hi,

              In case of an accidental debit, the auto refund should be processed within 5 to 7 working days (excluding Saturday and Sunday). Please contact your issuing bank in case the amount is not reversed within the mentioned time period.

              Regards,
              Team PayU
              Dec 06, 2020
              Updated by ilavenil T
              The amount is debited in 30.11.2020 last Monday...when it will credit, 7 dec will credit or not... please mention how many days it will take then only I contact my issuing bank.. please tell the date
              Please see the transaction details i attached...Payumoney debited my amount please refund this amount

              Transaction details as follows:
              Account Number : [protected]
              Transaction Date :[protected]
              Withdrawal Amount : 2, 000.00
              Particulars : MPAY/UPI/TRTR/[protected]/UTIB/payumoney.[protected]@/U
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                S
                sambasiva akkena
                Dec 2, 2020
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                Sub: booked flight ticket on yatra website, Amount deducted in my pnb account on two times but booked one flight ticket.
                Dear sir,
                I faced problem on 08 nov 2020, doing the transaction online through pnb internet banking, amount had been deducted in two times in my pnb account but i have received one ticket only i complicated yatra web site but not any good response, till now the deducted money does not refund to my account, so i kindly request you please take a look at this issue and solve problem as soon as possible all supporting documents have been attached along with this application.
                Payu transaction id :[protected]
                Another transaction id:[protected]
                Transferred from bnb account no:[protected]
                Deducted amount was 29630/-
                Thank u sir.
                PayUMoney customer support has been notified about the posted complaint.
                Verified Support
                Dec 04, 2020
                PayUMoney Customer Care's response
                Hi!

                As checked, both the transactions are successful via PayU Id - [protected] & [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end. In case you do not receive support from the merchant, you may raise a chargeback with your issuing bank against this transaction.

                Regards,
                Team PayU
                Jan 06, 2021
                Updated by sambasiva akkena
                I have not any receipt, refund from yatra
                Yatra was not response, please refund amount,
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                  A
                  Animesh123
                  from Powai, Maharashtra
                  Dec 1, 2020
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                  I have paid 50000 to COMEDK but did not get confirmation from its website . Please transfer the amount to COMEDK or return to me.
                  as soon as possible to repeat the transaction for admission.
                  PayUMoney customer support has been notified about the posted complaint.
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                    I
                    Indrajit1555
                    Nov 29, 2020
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                    Yesterday I paid 20 rupees to pay you money merchant with my Freecharge wallet. Freecharge shows that the transaction was successful but payumoney claims that the transaction was failed and they are not returning my money please look into this matter. I am also submitting the transaction id screenshots of both recharge and paper money wallets please help me
                    PayUMoney customer support has been notified about the posted complaint.
                    Hi!

                    Apologies for the inconvenience.

                    As checked, this is a failed transaction and we have not received any funds for the same. Please contact your issuing bank for further assistance.

                    Regards,
                    Team PayU
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                      P
                      Pandu2010
                      from Powai, Maharashtra
                      Nov 28, 2020
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                      I have paid my property tax of Rs.2674/- thru PayUmoney In Nellore property tax payment site on 28.11.2020 but after debiting the amount from my debit card the payment was failed at payment gateway. Kindly look into the matter and help to recruit the amount
                      PayUMoney customer support has been notified about the posted complaint.
                      Hi!

                      Apologies for the inconvenience.

                      Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                      Regards,
                      Team PayU
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                        P
                        Pandu2010
                        from Powai, Maharashtra
                        Nov 28, 2020
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                        I have paid my property tax thru PayU but after debiting the amount from my account the payment was failed at payment gateway. Kindly look into the matter and help to recruit the amount
                        PayUMoney customer support has been notified about the posted complaint.
                        Hi!

                        Apologies for the inconvenience.

                        Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                        Regards,
                        Team PayU
                        Pandu2010's [Complaint's author] reply, Dec 2, 2020
                        Please provide your mail I'd to send the details
                        My mail I'd is [email protected]
                        Mob no 7892862516
                        Please assist me and resolve the issue
                        Hi! We are not able to trace any transactions with the given information. Request you to share below mentioned details via help.payu.in for further assistance.

                        • PayU, Merchant and Bank reference number.
                        • Scan copy of bank statement indicating the debit for the required transaction.
                        • Transaction date along with the amount.
                        • Email id or phone number used for processing the transaction.
                        • First 6 and last 4 digits of your card.
                        • UPI / VPA if any used

                        Regards,
                        Team PayU
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                          G
                          Gaurav Leekha
                          from Powai, Maharashtra
                          Nov 28, 2020
                          Resolved
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                          Resolved

                          Rs. 5700 on 27Nov20 at89050045 Txn#[protected] For this i got OPT and i same i upload on website and payment made successful it was taken about 5 minutes still for loading

                          then Rs. .5700 deducted without any OTP
                          NO TRANSACTION ID BUT SHOWS ONLY - BY DEBIT CARD

                          ( In bank Statement date shows 28nov2020 but exact date is 27nov timing 09:52 PM )

                          607431#######6957card number
                          how many days u take to solve this issue AND Also give me your consumer care number
                          Aug 13, 2021
                          Complaint marked as Resolved 
                          PayUMoney customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 29, 2020
                          PayUMoney Customer Care's response
                          HI!

                          As checked, transaction done by debit card on 27/11/2020 was successful via payment id[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant IORP Xplorer for further assistance.

                          Further, we are not able to trace any transaction via bank reference[protected]. Request you to contact your issuing bank if the amount has been debited twice from your account.

                          Regards,
                          Team PayU
                          Hi!
                          On 28 feb 2021, 10:43pm transaction ID[protected].
                          ₹4500 got deducted against IORP Xplorer without any otp. I need full details regarding this. Please help.
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                            P
                            prafull khandar
                            Nov 25, 2020
                            Resolved
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                            Resolved

                            My transaction of Rs 1640/- on dated 24/11/2020 through PayUmoney to Amravati Muncipal corporation has failed. so please refund my money as early as possible.
                            Aug 8, 2021
                            Complaint marked as Resolved 
                            PayUMoney customer support has been notified about the posted complaint.
                            Hi!

                            Apologies for the inconvenience.

                            Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                            Regards,
                            Team PayU
                            prafull khandar's [Complaint's author] reply, Nov 26, 2020
                            My contact no is 9823802160
                            My Mail Id is [email protected]
                            My Transaction Id is 380759097
                            My Transaction Amt is 1640/-
                            My Transaction date is 24/11/2020
                            pls refund my money as early as possible
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                              S
                              Sabhajeet Maurya
                              Nov 25, 2020
                              Resolved
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                              Resolved

                              Address: Faizabad
                              Website: Payumoney

                              Sir mein B. A me registration kra rha tha aur meine pura application form summit kra diya aur fees ko upi se payment kiye. Meri fees to payment ho gyi but hame college ki final print nhi mili aur na hi hame fees ki receipt na hi final submission form mila.
                              Please sir meri college ki fees mere account me return karne ki kripya kare.
                              Taki mein se form ko summit kar saku..
                              Thank you
                              Nov 25, 2020
                              Complaint marked as Resolved 
                              6386427439
                              PayUMoney customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 25, 2020
                              PayUMoney Customer Care's response
                              Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.

                              Regards
                              Team PayU
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                                P
                                priyadarsiniabhilipsa Abhilipsa
                                from Powai, Maharashtra
                                Nov 22, 2020
                                Resolved
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                                Resolved

                                Address: Odisha
                                Website: Payu money

                                743 rupees cut from account for booking but the transaction was held... And the booking is not complited... Plz RETURN MY MONEY 743 RUPEES...
                                Aug 8, 2021
                                Complaint marked as Resolved 
                                PayUMoney customer support has been notified about the posted complaint.
                                Nov 22, 2020
                                Updated by priyadarsiniabhilipsa Abhilipsa
                                Plzzz sir/mam plzzz refund my money 743 rupees
                                Hi!

                                As checked, this is a failed transaction and we have not received any funds for the same. In case any accidental debit has happened from your bank account, we would suggest you to contact your issuing bank and raise the dispute against this transaction.

                                Regards,
                                Team PayU
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                                  B
                                  barun013
                                  Nov 22, 2020
                                  Resolved
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                                  Resolved

                                  Amount 9, 999.00 deduct by payu money illegally from my account. I want to pay 99 and got otp in my mobile but after transaction was over i got message that 9, 999.00 was deduct. This is fraud transaction. Please return my money.

                                  Rs. 9, 999.00 spent on Card XX5919 on 21-11-20, 12:37:52 at PAYU MONEY, GURGAON. Avl Bal Rs 7, 437.60.
                                  Aug 8, 2021
                                  Complaint marked as Resolved 
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Hi! We are really sorry about this and totally understand your concern over here. We'd suggest you to raise this immediately to the Cyber Cell office and they shall assist you further. Also, raise the dispute against this transaction with your issuing bank.

                                  Regards,
                                  Team PayU
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                                    S
                                    sivaramakrishna kondapalli
                                    Nov 20, 2020
                                    Resolved
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                                    Resolved

                                    Address: rajahmundry, Andhrapradesh

                                    Sivaramakrishna kondapalli
                                    4:12 PM (23 minutes ago)
                                    to care

                                    Respected sir, ,
                                    Following are the details
                                    Web page- admission fee payment for BITS Pilani seat
                                    Date of transaction:[protected]
                                    Account number- [protected]
                                    Bank- SBI, , PBB branch, , tilak road, , Rajahmundry city, AP
                                    IFSC code: - SBIN0004355
                                    Amount - 2, 02, 450.00 Rs
                                    Transaction ID number ( given by sbi[protected]
                                    Account name- kondapalli Sivaramakrishna
                                    So above amount I have paid through payu money gateway to BITS Pilani, , which is debited from my account..But BITS Pilani, , executive says it is not credited to them.. kindly give me the transaction number of payu money.. kindly take quick necessary action in this regard
                                    Thanking you sir,
                                    Aug 11, 2021
                                    Complaint marked as Resolved 
                                    PayUMoney customer support has been notified about the posted complaint.
                                    Nov 20, 2020
                                    Updated by sivaramakrishna kondapalli
                                    date of transaction is[protected]
                                    Verified Support
                                    Nov 21, 2020
                                    PayUMoney Customer Care's response
                                    Hi,

                                    We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                                    • PayU, Merchant and Bank reference number.
                                    • Scan copy of bank statement indicating the debit for the required transaction.
                                    • Transaction date along with the amount.
                                    • Email id or phone number used for processing the transaction.
                                    • First 6 and last 4 digits of your card.
                                    • UPI / VPA if any used

                                    Regards,
                                    Team PayU
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                                      V
                                      Vasavi Tanuja Kandula
                                      Nov 19, 2020
                                      Resolved
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                                      Resolved

                                      I lost 3776 rupees for two times for a failed transaction...Even one rupee of 7552 rupees is not refunded
                                      Aug 8, 2021
                                      Complaint marked as Resolved 
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Hi, please share the below details for assistance.
                                      • Scan copy of bank statement indicating the debit for the required transaction.
                                      • Transaction date along with the amount.
                                      • Email id or phone number used for processing the transaction.
                                      • First 6 and last 4 digits of your card

                                      Regards
                                      Team PayU
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                                        R
                                        Rajan64344
                                        Nov 19, 2020
                                        Resolved
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                                        Resolved

                                        Fraud transaction done from my credit card of RS. 30000 on 18/11/2020. I am requesting you to please investigate the Dispute and refund my financials and charge as soon as possible.
                                        Aug 8, 2021
                                        Complaint marked as Resolved 
                                        PayUMoney customer support has been notified about the posted complaint.
                                        Hi, please share the below details for assistance.
                                        • Scan copy of bank statement indicating the debit for the required transaction.
                                        • Transaction date along with the amount.
                                        • Email id or phone number used for processing the transaction.
                                        • First 6 and last 4 digits of your card

                                        Regards
                                        Team PayU
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