PayUMoney Complaints & Reviews

I was doing my registration for hari Singh Gour University for admission it's portal was payu with rupay card with central bank of india and it deducted my money of 150 and I have done it two times my total money deducted was 300 and I have to do payment through of registration as it was last date it always shows cm9004 duplicate records please help me to get refund as soon as possible please.

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Aug 13, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2020

PayUMoney Customer Care's response Hi!

Apologies for the inconvenience.

Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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I made transaction with payumoney, transaction is failed but amount was debited..Still now is not refunded.

Transaction details as follows:
Account Number : [protected]
Transaction Date :[protected]
Withdrawal Amount : 2, 000.00
Particulars : MPAY/UPI/TRTR/[protected]/UTIB/payumoney.[protected]@/U

Merchant Name AVR SWARNAMAHAL JEWELRY PRIVATE LIMITED

Payment Amount 2000.00

Payment Id [protected]

Merchant Website/Store http://www.avrswarnamahalmyplan.com

Date/Time of Payment [protected]:37:51.0

+4 photos

Jan 19, 2021

Complaint marked as Resolved

Amount refunded

PayUMoney customer support has been notified about the posted complaint.

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Address: Bareilly

On 21/11/2020 i have payed my fee of 1676 from bareilly college bareilly with its payment gateway of payumoney and it was a failed transaction it was DEBITED from my account It was not refund yet.

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PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Dec 6, 2020

Verified Support

Hi,

We regret the inconvenience caused. We will check and assist you with the status at the earliest.

Regards,
Team PayU

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PayUMoney Customer Care

from Gurgaon, Haryana

Dec 7, 2020

Verified Support

Hi,

We would like to inform you that this is a successful transaction via Payment ID[protected] and the amount has been processed to the merchant. For any concern regarding service/delivery/cancellation or refund, you are requested to contact the merchant directly with Order ID: b6a49556ba50f6531a6e

Thanks,
Team PayU

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Address: No: 4 Sundara vinayagar pet , Muthialpet, Pondicherry

Website: avrswarnamahalmyplan.com

I made transaction with payumoney, transaction is failed but amount was debited..Still now is not refunded
Merchant Name AVR SWARNAMAHAL JEWELRY PRIVATE LIMITED

Payment Amount 2000.00

Payment Id [protected]

Merchant Website/Store http://www.avrswarnamahalmyplan.com

Date/Time of Payment [protected]:37:51.0

+2 photos

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2020

PayUMoney Customer Care's response Hi!

As checked, this is a failed transaction and we haven't received any funds for the same. Please connect with your issuing bank in case any accidental debit has happened from your bank account.

Regards,
Team PayU

Dec 04, 2020

Updated by ilavenil T Please see transaction details i attached..Payumoney only debited my amount 2000...kindly refund this..dnt lie to customers..we have the proof
Transaction details as follows:
Account Number : [protected]
Transaction Date :[protected]
Withdrawal Amount : 2, 000.00
Particulars : MPAY/UPI/TRTR/[protected]/UTIB/payumoney.[protected]@/U

Verified Support

Dec 05, 2020

PayUMoney Customer Care's response Hi,

We regret the inconvenience caused. However, as informed, this is a failed transaction and we haven't received funds against the same. Please connect with your issuing bank in case any accidental debit has happened from your bank account.

Regards,
Team PayU

Dec 05, 2020

Updated by ilavenil T In the screenshot i attached is clearly showing who debited the amount ..Kindly see the transaction screenshot and transaction details..MPAY/UPI/TRTR/[protected]/UTIB/payumoney.[protected]@/U is clear in my bank passbook..please refund my money

Dec 05, 2020

Updated by ilavenil T how many days will take to refund the money

Verified Support

Dec 06, 2020

PayUMoney Customer Care's response Hi,

In case of an accidental debit, the auto refund should be processed within 5 to 7 working days (excluding Saturday and Sunday). Please contact your issuing bank in case the amount is not reversed within the mentioned time period.

Regards,
Team PayU

Dec 06, 2020

Updated by ilavenil T The amount is debited in 30.11.2020 last Monday...when it will credit, 7 dec will credit or not... please mention how many days it will take then only I contact my issuing bank.. please tell the date

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ilavenil T

from Powai, Maharashtra

Dec 4, 2020

Please see the transaction details i attached...Payumoney debited my amount please refund this amount

Transaction details as follows:
Account Number : [protected]
Transaction Date :[protected]
Withdrawal Amount : 2, 000.00
Particulars : MPAY/UPI/TRTR/[protected]/UTIB/payumoney.[protected]@/U

I made transaction with payumoney,transaction is failed but amount was debited..Still now is not refunded - Comment #3771278 - Image #0

I made transaction with payumoney,transaction is failed but amount was debited..Still now is not refunded - Comment #3771278 - Image #1

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Sub: booked flight ticket on yatra website, Amount deducted in my pnb account on two times but booked one flight ticket.
Dear sir,
I faced problem on 08 nov 2020, doing the transaction online through pnb internet banking, amount had been deducted in two times in my pnb account but i have received one ticket only i complicated yatra web site but not any good response, till now the deducted money does not refund to my account, so i kindly request you please take a look at this issue and solve problem as soon as possible all supporting documents have been attached along with this application.
Payu transaction id :[protected]
Another transaction id:[protected]
Transferred from bnb account no:[protected]
Deducted amount was 29630/-
Thank u sir.

+1 photos

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2020

PayUMoney Customer Care's response Hi!

As checked, both the transactions are successful via PayU Id - [protected] & [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end. In case you do not receive support from the merchant, you may raise a chargeback with your issuing bank against this transaction.

Regards,
Team PayU

Jan 06, 2021

Updated by sambasiva akkena I have not any receipt, refund from yatra

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S

sambasiva akkena

Jan 5, 2021

Yatra was not response, please refund amount,

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I have paid 50000 to COMEDK but did not get confirmation from its website . Please transfer the amount to COMEDK or return to me.
as soon as possible to repeat the transaction for admission.

PayUMoney customer support has been notified about the posted complaint.

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Yesterday I paid 20 rupees to pay you money merchant with my Freecharge wallet. Freecharge shows that the transaction was successful but payumoney claims that the transaction was failed and they are not returning my money please look into this matter. I am also submitting the transaction id screenshots of both recharge and paper money wallets please help me

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Dec 1, 2020

Hi!

Apologies for the inconvenience.

As checked, this is a failed transaction and we have not received any funds for the same. Please contact your issuing bank for further assistance.

Regards,
Team PayU

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I have paid my property tax of Rs.2674/- thru PayUmoney In Nellore property tax payment site on 28.11.2020 but after debiting the amount from my debit card the payment was failed at payment gateway. Kindly look into the matter and help to recruit the amount

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Dec 4, 2020

Verified Support

Hi!

Apologies for the inconvenience.

Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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I have paid my property tax thru PayU but after debiting the amount from my account the payment was failed at payment gateway. Kindly look into the matter and help to recruit the amount

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Nov 29, 2020

Verified Support

Hi!

Apologies for the inconvenience.

Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

Reply

Pandu2010's [Complaint's author] reply, Dec 2, 2020

Please provide your mail I'd to send the details
My mail I'd is [email protected]
Mob no 7892862516
Please assist me and resolve the issue

PayUMoney Customer Care

from Gurgaon, Haryana

Dec 4, 2020

Verified Support

Hi! We are not able to trace any transactions with the given information. Request you to share below mentioned details via help.payu.in for further assistance.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Rs. 5700 on 27Nov20 at89050045 Txn#[protected] For this i got OPT and i same i upload on website and payment made successful it was taken about 5 minutes still for loading

then Rs. .5700 deducted without any OTP
NO TRANSACTION ID BUT SHOWS ONLY - BY DEBIT CARD

( In bank Statement date shows 28nov2020 but exact date is 27nov timing 09:52 PM )

607431#######6957card number
how many days u take to solve this issue AND Also give me your consumer care number

+1 photos

Aug 13, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2020

PayUMoney Customer Care's response HI!

As checked, transaction done by debit card on 27/11/2020 was successful via payment id[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant IORP Xplorer for further assistance.

Further, we are not able to trace any transaction via bank reference[protected]. Request you to contact your issuing bank if the amount has been debited twice from your account.

Regards,
Team PayU

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N

N Gl

Mar 26, 2021

Hi!
On 28 feb 2021, 10:43pm transaction ID[protected].
₹4500 got deducted against IORP Xplorer without any otp. I need full details regarding this. Please help.

M.com/Amount Deducted Twice For Single Transaction OF COLLEGE FEES - Comment #3816071 - Image #0

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My transaction of Rs 1640/- on dated 24/11/2020 through PayUmoney to Amravati Muncipal corporation has failed. so please refund my money as early as possible.

Aug 8, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Nov 26, 2020

Hi!

Apologies for the inconvenience.

Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

Reply

prafull khandar's [Complaint's author] reply, Nov 26, 2020

My contact no is 9823802160
My Mail Id is [email protected]
My Transaction Id is 380759097
My Transaction Amt is 1640/-
My Transaction date is 24/11/2020
pls refund my money as early as possible

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Address: Faizabad

Website: Payumoney

Sir mein B. A me registration kra rha tha aur meine pura application form summit kra diya aur fees ko upi se payment kiye. Meri fees to payment ho gyi but hame college ki final print nhi mili aur na hi hame fees ki receipt na hi final submission form mila.
Please sir meri college ki fees mere account me return karne ki kripya kare.
Taki mein se form ko summit kar saku..
Thank you

+1 photos

Nov 25, 2020

Complaint marked as Resolved

6386427439

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2020

PayUMoney Customer Care's response Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.

Regards
Team PayU

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Address: Odisha

Website: Payu money

743 rupees cut from account for booking but the transaction was held... And the booking is not complited... Plz RETURN MY MONEY 743 RUPEES...

+1 photos

Aug 8, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Nov 22, 2020

Updated by priyadarsiniabhilipsa Abhilipsa Plzzz sir/mam plzzz refund my money 743 rupees

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PayUMoney Customer Care

from Gurgaon, Haryana

Nov 23, 2020

Verified Support

Hi!

As checked, this is a failed transaction and we have not received any funds for the same. In case any accidental debit has happened from your bank account, we would suggest you to contact your issuing bank and raise the dispute against this transaction.

Regards,
Team PayU

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Amount 9, 999.00 deduct by payu money illegally from my account. I want to pay 99 and got otp in my mobile but after transaction was over i got message that 9, 999.00 was deduct. This is fraud transaction. Please return my money.

Rs. 9, 999.00 spent on Card XX5919 on 21-11-20, 12:37:52 at PAYU MONEY, GURGAON. Avl Bal Rs 7, 437.60.

Aug 8, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Nov 22, 2020

Verified Support

Hi! We are really sorry about this and totally understand your concern over here. We'd suggest you to raise this immediately to the Cyber Cell office and they shall assist you further. Also, raise the dispute against this transaction with your issuing bank.

Regards,
Team PayU

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Address: rajahmundry, Andhrapradesh

Sivaramakrishna kondapalli
4:12 PM (23 minutes ago)
to care

Respected sir, ,
Following are the details
Web page- admission fee payment for BITS Pilani seat
Date of transaction:[protected]
Account number- [protected]
Bank- SBI, , PBB branch, , tilak road, , Rajahmundry city, AP
IFSC code: - SBIN0004355
Amount - 2, 02, 450.00 Rs
Transaction ID number ( given by sbi[protected]
Account name- kondapalli Sivaramakrishna
So above amount I have paid through payu money gateway to BITS Pilani, , which is debited from my account..But BITS Pilani, , executive says it is not credited to them.. kindly give me the transaction number of payu money.. kindly take quick necessary action in this regard
Thanking you sir,

Aug 11, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Nov 20, 2020

Updated by sivaramakrishna kondapalli date of transaction is[protected]

Verified Support

Nov 21, 2020

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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I lost 3776 rupees for two times for a failed transaction...Even one rupee of 7552 rupees is not refunded

Aug 8, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Nov 20, 2020

Verified Support

Hi, please share the below details for assistance.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card

Regards
Team PayU

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Fraud transaction done from my credit card of RS. 30000 on 18/11/2020. I am requesting you to please investigate the Dispute and refund my financials and charge as soon as possible.

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Aug 8, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Nov 20, 2020

Verified Support

Hi, please share the below details for assistance.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card

Regards
Team PayU

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Hello,

As part of joining formalities in NIT Warangal, I was trying to pay the "Institute Other Fee" thru the link given
- https://www.payumoney.com/webfronts/#/index/BTECH_1_YEAR_DASA_ADMISSION_2020-21_...⇄

Payment Details -
Payment Date - Nov 11th, 2020, ICICI bank Transaction Number is[protected], Application ID[protected]

The money got deducted from the bank but we did not get the confirmation receipt either to my email or SMS to my mobile.

Since we had no idea whether the payment is successful or not, so we had to try again on Nov 14th and the payment was successful.

2nd payment details -
Payment Date - Nov 14th 2020, Payment Id :[protected]

It's been a week since the money got deducted from my account, it's still not refunded. So can you please revert the first payment back to our bank?

Thank you,

Aug 7, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2020

PayUMoney Customer Care's response Hey, as checked both the transaction with PayU id [protected] (success_at:[protected] and PayU ID [protected] (success_at:[protected]:10:31) are successful transactions at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.

Regards
Team PayU

Nov 19, 2020

Updated by Anil Kumar Mitta Can you please provide send me the payment ID and receipt for the first payment at [protected]@gmail.com, so that I can go to college and ask for a refund?

Verified Support

Nov 20, 2020

PayUMoney Customer Care's response Hi
Hey, this is a successful TXN via PayUmoney Payment ID [protected]/[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.

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A

Anil Kumar Mitta

Nov 19, 2020

Can you please provide me the payment ID and receipt for the first payment at [protected]@gmail.com, so that I can go to college and ask for a refund?

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I tried to pay to manya group using payu through the link they sent but the transaction failed and the amount got deducted from account. i wish to request refund or chreck the status of transaction. the amount got deducted on 11/11/2020 at 4.44pm

Aug 8, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Nov 15, 2020

Verified Support

Hi!

Apologies for the inconvenience.

Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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Address: gurgaon

It was s second time i complain about but till today the problem was not solve please refund the 5000 rs its my collage fees.

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Aug 8, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Nov 12, 2020

Updated by Utkarsh dodiya transaction has been failed but amount has still not been refunded to my account til today.I have to pay my collage fees. i would request you to please refund the amount.

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PayUMoney Customer Care

from Gurgaon, Haryana

Nov 13, 2020

Verified Support

Hi!

Apologies for the inconvenience.

Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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Utkarsh dodiya's [Complaint's author] reply, Nov 22, 2020

I dont hvave transaction id but I have as a bank statement msg screenshot so pls can you help for further process p

PayUMoney Complaints & Reviews

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PayUMoney reviews & complaints page 78

Cm9004 payment

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Transaction failed amount was debited from my bank kindly refund the amount

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Payment debited but not refund yet

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I made transaction with payumoney,transaction is failed but amount was debited..Still now is not refunded

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Sir amount was deducted in my pnb account

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Amount deducted but not paid to COMEDK

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Failed transaction but the money deducted

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Amount debited thru card but failed

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Payment debited but failed at payment gateway

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M.com/Amount Deducted Twice For Single Transaction OF COLLEGE FEES

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Refund for the unsuccessful transaction

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PayUmoney upi se payment kiya gya .

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Fraud money transaction

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Fraud transaction debit 9999.00

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Failed money transaction

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My money is debited twice for failed transaction

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Fraud transaction from my credit card

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Payment got deducted 2 times

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Online transaction failed

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Transaction fraud

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