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PayUMoney Complaints & Reviews

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Updated: Dec 24, 2025
Complaints 3776
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2133
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PayUMoney reviews & complaints page 78

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D
Dr.P.B.Srinivas
Dec 7, 2020
Resolved
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Resolved

Hi,
I paid Rs.59000 towards additional qualification registration fee on National Medical Commission website towards Additional qualification registration fee on 24/11/2020.
My payment was processed by PayUMoney and a confirmation email with successful payment was received soon after the payment to my email address. I was told today that my payment was not received by National Medical Commission.
I urge PayUMoney to let me know where my money is gone?

Which account the money has been deposited?

If money hasn't been deposited in NMC account, why the money is held by PayUMoney?

Order Amount Rs 59000.00
Payment ID [protected]
Merchant Order ID a3549f6e86bce7f6f224
Order Date & Time November[protected]:44:51 PM
Merchant Transaction Identifier a3549f6e86bce7f6f224

If I don't receive necessary response with name of the beneficiary and account number into which money is deposited, reason for non transfer of funds and immediate refund into my account, I will file an FIR on PayUMoney and take legal action for fraud.

Thank you,

Kind regards,

Dr.P.B.Srinivas
Aug 13, 2021
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Dec 08, 2020
PayUMoney Customer Care's response
Hi,

We would like to inform you that this is a successful transaction via Payment ID[protected] and the amount has been processed to the merchant- MEDICAL COUNCIL OF INDIA on[protected]. For any concern regarding service/delivery/cancellation or refund, you are requested to contact the merchant directly with Order ID: a3549f6e86bce7f6f224

Thanks,
Team PayU
Dec 08, 2020
Updated by Dr.P.B.Srinivas
Hi,
Looks like, you paid into wrong account. Medical council of India no longer exists and this money should be paid into National Medical Commission Acco.No.[protected].SYNB0009109.Canara bank.

Thanks,
Dr.P.B.Srinivas
Dec 08, 2020
Updated by Dr.P.B.Srinivas
National Medical Commission.Acco[protected]

Verified Support
Dec 09, 2020
PayUMoney Customer Care's response
Hi,

Please note that the settlement has been done to the merchant registered bank account (9068XXXXXX0025). For further queries, please contact the merchant directly or please ask the merchant to reach out to us.

Thanks,
Team PayU
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    M
    Mai dalu
    Dec 6, 2020
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    Address: Karnataka bidar

    Plz refund my 400rs for topup in freefire i didn't get diamonds
    PayUMoney customer support has been notified about the posted complaint.
    [protected] this is my transition I'd
    Hi,

    Please be informed that your given transaction is succesfful. For any concern regarding product delivery/cancellation/ refund, you are requested to contact the merchant directly with the order ID[protected].

    Regards,
    Team PayU
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      K
      Kalpitr6
      Dec 4, 2020
      Resolved
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      Resolved

      I was doing my registration for hari Singh Gour University for admission it's portal was payu with rupay card with central bank of india and it deducted my money of 150 and I have done it two times my total money deducted was 300 and I have to do payment through of registration as it was last date it always shows cm9004 duplicate records please help me to get refund as soon as possible please.
      +1 photos
      Aug 13, 2021
      Complaint marked as Resolved 
      PayUMoney customer support has been notified about the posted complaint.
      Verified Support
      Dec 06, 2020
      PayUMoney Customer Care's response
      Hi!

      Apologies for the inconvenience.

      Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

      Regards,
      Team PayU
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        I
        ilavenil T
        from Powai, Maharashtra
        Dec 4, 2020
        Resolved
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        Resolved

        I made transaction with payumoney, transaction is failed but amount was debited..Still now is not refunded.

        Transaction details as follows:
        Account Number : [protected]
        Transaction Date :[protected]
        Withdrawal Amount : 2, 000.00
        Particulars : MPAY/UPI/TRTR/[protected]/UTIB/payumoney.[protected]@/U

        Merchant Name AVR SWARNAMAHAL JEWELRY PRIVATE LIMITED

        Payment Amount 2000.00

        Payment Id [protected]

        Merchant Website/Store http://www.avrswarnamahalmyplan.com

        Date/Time of Payment [protected]:37:51.0
        +4 photos
        Jan 19, 2021
        Complaint marked as Resolved 
        Amount refunded
        PayUMoney customer support has been notified about the posted complaint.
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          N
          nepal singh 98897
          from Noida, Uttar Pradesh
          Dec 4, 2020
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          Address: Bareilly

          On 21/11/2020 i have payed my fee of 1676 from bareilly college bareilly with its payment gateway of payumoney and it was a failed transaction it was DEBITED from my account It was not refund yet.
          +1 photos
          PayUMoney customer support has been notified about the posted complaint.
          Hi,

          We regret the inconvenience caused. We will check and assist you with the status at the earliest.

          Regards,
          Team PayU
          Hi,

          We would like to inform you that this is a successful transaction via Payment ID[protected] and the amount has been processed to the merchant. For any concern regarding service/delivery/cancellation or refund, you are requested to contact the merchant directly with Order ID: b6a49556ba50f6531a6e

          Thanks,
          Team PayU
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            I
            ilavenil T
            from Powai, Maharashtra
            Dec 3, 2020
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            Address: No: 4 Sundara vinayagar pet , Muthialpet, Pondicherry
            Website: avrswarnamahalmyplan.com

            I made transaction with payumoney, transaction is failed but amount was debited..Still now is not refunded
            Merchant Name AVR SWARNAMAHAL JEWELRY PRIVATE LIMITED

            Payment Amount 2000.00

            Payment Id [protected]

            Merchant Website/Store http://www.avrswarnamahalmyplan.com

            Date/Time of Payment [protected]:37:51.0
            +2 photos
            PayUMoney customer support has been notified about the posted complaint.
            Verified Support
            Dec 04, 2020
            PayUMoney Customer Care's response
            Hi!

            As checked, this is a failed transaction and we haven't received any funds for the same. Please connect with your issuing bank in case any accidental debit has happened from your bank account.

            Regards,
            Team PayU
            Dec 04, 2020
            Updated by ilavenil T
            Please see transaction details i attached..Payumoney only debited my amount 2000...kindly refund this..dnt lie to customers..we have the proof
            Transaction details as follows:
            Account Number : [protected]
            Transaction Date :[protected]
            Withdrawal Amount : 2, 000.00
            Particulars : MPAY/UPI/TRTR/[protected]/UTIB/payumoney.[protected]@/U

            Verified Support
            Dec 05, 2020
            PayUMoney Customer Care's response
            Hi,

            We regret the inconvenience caused. However, as informed, this is a failed transaction and we haven't received funds against the same. Please connect with your issuing bank in case any accidental debit has happened from your bank account.

            Regards,
            Team PayU
            Dec 05, 2020
            Updated by ilavenil T
            In the screenshot i attached is clearly showing who debited the amount ..Kindly see the transaction screenshot and transaction details..MPAY/UPI/TRTR/[protected]/UTIB/payumoney.[protected]@/U is clear in my bank passbook..please refund my money
            Dec 05, 2020
            Updated by ilavenil T
            how many days will take to refund the money

            Verified Support
            Dec 06, 2020
            PayUMoney Customer Care's response
            Hi,

            In case of an accidental debit, the auto refund should be processed within 5 to 7 working days (excluding Saturday and Sunday). Please contact your issuing bank in case the amount is not reversed within the mentioned time period.

            Regards,
            Team PayU
            Dec 06, 2020
            Updated by ilavenil T
            The amount is debited in 30.11.2020 last Monday...when it will credit, 7 dec will credit or not... please mention how many days it will take then only I contact my issuing bank.. please tell the date
            Please see the transaction details i attached...Payumoney debited my amount please refund this amount

            Transaction details as follows:
            Account Number : [protected]
            Transaction Date :[protected]
            Withdrawal Amount : 2, 000.00
            Particulars : MPAY/UPI/TRTR/[protected]/UTIB/payumoney.[protected]@/U

            I made transaction with payumoney,transaction is failed but amount was debited..Still now is not refunded - Comment #3771278 - Image #0
            I made transaction with payumoney,transaction is failed but amount was debited..Still now is not refunded - Comment #3771278 - Image #1
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              S
              sambasiva akkena
              Dec 2, 2020
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              Sub: booked flight ticket on yatra website, Amount deducted in my pnb account on two times but booked one flight ticket.
              Dear sir,
              I faced problem on 08 nov 2020, doing the transaction online through pnb internet banking, amount had been deducted in two times in my pnb account but i have received one ticket only i complicated yatra web site but not any good response, till now the deducted money does not refund to my account, so i kindly request you please take a look at this issue and solve problem as soon as possible all supporting documents have been attached along with this application.
              Payu transaction id :[protected]
              Another transaction id:[protected]
              Transferred from bnb account no:[protected]
              Deducted amount was 29630/-
              Thank u sir.
              +1 photos
              PayUMoney customer support has been notified about the posted complaint.
              Verified Support
              Dec 04, 2020
              PayUMoney Customer Care's response
              Hi!

              As checked, both the transactions are successful via PayU Id - [protected] & [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end. In case you do not receive support from the merchant, you may raise a chargeback with your issuing bank against this transaction.

              Regards,
              Team PayU
              Jan 06, 2021
              Updated by sambasiva akkena
              I have not any receipt, refund from yatra
              Yatra was not response, please refund amount,
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                A
                Animesh123
                from Powai, Maharashtra
                Dec 1, 2020
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                I have paid 50000 to COMEDK but did not get confirmation from its website . Please transfer the amount to COMEDK or return to me.
                as soon as possible to repeat the transaction for admission.
                PayUMoney customer support has been notified about the posted complaint.
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                  I
                  Indrajit1555
                  Nov 29, 2020
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                  Yesterday I paid 20 rupees to pay you money merchant with my Freecharge wallet. Freecharge shows that the transaction was successful but payumoney claims that the transaction was failed and they are not returning my money please look into this matter. I am also submitting the transaction id screenshots of both recharge and paper money wallets please help me
                  +2 photos
                  PayUMoney customer support has been notified about the posted complaint.
                  Hi!

                  Apologies for the inconvenience.

                  As checked, this is a failed transaction and we have not received any funds for the same. Please contact your issuing bank for further assistance.

                  Regards,
                  Team PayU
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                    P
                    Pandu2010
                    from Powai, Maharashtra
                    Nov 28, 2020
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                    I have paid my property tax of Rs.2674/- thru PayUmoney In Nellore property tax payment site on 28.11.2020 but after debiting the amount from my debit card the payment was failed at payment gateway. Kindly look into the matter and help to recruit the amount
                    PayUMoney customer support has been notified about the posted complaint.
                    Hi!

                    Apologies for the inconvenience.

                    Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                    Regards,
                    Team PayU
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                      P
                      Pandu2010
                      from Powai, Maharashtra
                      Nov 28, 2020
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                      I have paid my property tax thru PayU but after debiting the amount from my account the payment was failed at payment gateway. Kindly look into the matter and help to recruit the amount
                      PayUMoney customer support has been notified about the posted complaint.
                      Hi!

                      Apologies for the inconvenience.

                      Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                      Regards,
                      Team PayU
                      Pandu2010's [Complaint's author] reply, Dec 2, 2020
                      Please provide your mail I'd to send the details
                      My mail I'd is [email protected]
                      Mob no 7892862516
                      Please assist me and resolve the issue
                      Hi! We are not able to trace any transactions with the given information. Request you to share below mentioned details via help.payu.in for further assistance.

                      • PayU, Merchant and Bank reference number.
                      • Scan copy of bank statement indicating the debit for the required transaction.
                      • Transaction date along with the amount.
                      • Email id or phone number used for processing the transaction.
                      • First 6 and last 4 digits of your card.
                      • UPI / VPA if any used

                      Regards,
                      Team PayU
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                        G
                        Gaurav Leekha
                        from Powai, Maharashtra
                        Nov 28, 2020
                        Resolved
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                        Resolved

                        Rs. 5700 on 27Nov20 at89050045 Txn#[protected] For this i got OPT and i same i upload on website and payment made successful it was taken about 5 minutes still for loading

                        then Rs. .5700 deducted without any OTP
                        NO TRANSACTION ID BUT SHOWS ONLY - BY DEBIT CARD

                        ( In bank Statement date shows 28nov2020 but exact date is 27nov timing 09:52 PM )

                        607431#######6957card number
                        how many days u take to solve this issue AND Also give me your consumer care number
                        +1 photos
                        Aug 13, 2021
                        Complaint marked as Resolved 
                        PayUMoney customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 29, 2020
                        PayUMoney Customer Care's response
                        HI!

                        As checked, transaction done by debit card on 27/11/2020 was successful via payment id[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant IORP Xplorer for further assistance.

                        Further, we are not able to trace any transaction via bank reference[protected]. Request you to contact your issuing bank if the amount has been debited twice from your account.

                        Regards,
                        Team PayU
                        Hi!
                        On 28 feb 2021, 10:43pm transaction ID[protected].
                        ₹4500 got deducted against IORP Xplorer without any otp. I need full details regarding this. Please help.

                        M.com/Amount Deducted Twice For Single Transaction OF COLLEGE FEES - Comment #3816071 - Image #0
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                          P
                          prafull khandar
                          Nov 25, 2020
                          Resolved
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                          Resolved

                          My transaction of Rs 1640/- on dated 24/11/2020 through PayUmoney to Amravati Muncipal corporation has failed. so please refund my money as early as possible.
                          Aug 8, 2021
                          Complaint marked as Resolved 
                          PayUMoney customer support has been notified about the posted complaint.
                          Hi!

                          Apologies for the inconvenience.

                          Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                          Regards,
                          Team PayU
                          prafull khandar's [Complaint's author] reply, Nov 26, 2020
                          My contact no is 9823802160
                          My Mail Id is [email protected]
                          My Transaction Id is 380759097
                          My Transaction Amt is 1640/-
                          My Transaction date is 24/11/2020
                          pls refund my money as early as possible
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                            S
                            Sabhajeet Maurya
                            Nov 25, 2020
                            Resolved
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                            Resolved

                            Address: Faizabad
                            Website: Payumoney

                            Sir mein B. A me registration kra rha tha aur meine pura application form summit kra diya aur fees ko upi se payment kiye. Meri fees to payment ho gyi but hame college ki final print nhi mili aur na hi hame fees ki receipt na hi final submission form mila.
                            Please sir meri college ki fees mere account me return karne ki kripya kare.
                            Taki mein se form ko summit kar saku..
                            Thank you
                            +1 photos
                            Nov 25, 2020
                            Complaint marked as Resolved 
                            6386427439
                            PayUMoney customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 25, 2020
                            PayUMoney Customer Care's response
                            Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.

                            Regards
                            Team PayU
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                              P
                              priyadarsiniabhilipsa Abhilipsa
                              from Powai, Maharashtra
                              Nov 22, 2020
                              Resolved
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                              Resolved

                              Address: Odisha
                              Website: Payu money

                              743 rupees cut from account for booking but the transaction was held... And the booking is not complited... Plz RETURN MY MONEY 743 RUPEES...
                              +1 photos
                              Aug 8, 2021
                              Complaint marked as Resolved 
                              PayUMoney customer support has been notified about the posted complaint.
                              Nov 22, 2020
                              Updated by priyadarsiniabhilipsa Abhilipsa
                              Plzzz sir/mam plzzz refund my money 743 rupees
                              Hi!

                              As checked, this is a failed transaction and we have not received any funds for the same. In case any accidental debit has happened from your bank account, we would suggest you to contact your issuing bank and raise the dispute against this transaction.

                              Regards,
                              Team PayU
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                                B
                                barun013
                                Nov 22, 2020
                                Resolved
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                                Resolved

                                Amount 9, 999.00 deduct by payu money illegally from my account. I want to pay 99 and got otp in my mobile but after transaction was over i got message that 9, 999.00 was deduct. This is fraud transaction. Please return my money.

                                Rs. 9, 999.00 spent on Card XX5919 on 21-11-20, 12:37:52 at PAYU MONEY, GURGAON. Avl Bal Rs 7, 437.60.
                                Aug 8, 2021
                                Complaint marked as Resolved 
                                PayUMoney customer support has been notified about the posted complaint.
                                Hi! We are really sorry about this and totally understand your concern over here. We'd suggest you to raise this immediately to the Cyber Cell office and they shall assist you further. Also, raise the dispute against this transaction with your issuing bank.

                                Regards,
                                Team PayU
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                                  S
                                  sivaramakrishna kondapalli
                                  Nov 20, 2020
                                  Resolved
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                                  Resolved

                                  Address: rajahmundry, Andhrapradesh

                                  Sivaramakrishna kondapalli
                                  4:12 PM (23 minutes ago)
                                  to care

                                  Respected sir, ,
                                  Following are the details
                                  Web page- admission fee payment for BITS Pilani seat
                                  Date of transaction:[protected]
                                  Account number- [protected]
                                  Bank- SBI, , PBB branch, , tilak road, , Rajahmundry city, AP
                                  IFSC code: - SBIN0004355
                                  Amount - 2, 02, 450.00 Rs
                                  Transaction ID number ( given by sbi[protected]
                                  Account name- kondapalli Sivaramakrishna
                                  So above amount I have paid through payu money gateway to BITS Pilani, , which is debited from my account..But BITS Pilani, , executive says it is not credited to them.. kindly give me the transaction number of payu money.. kindly take quick necessary action in this regard
                                  Thanking you sir,
                                  Aug 11, 2021
                                  Complaint marked as Resolved 
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Nov 20, 2020
                                  Updated by sivaramakrishna kondapalli
                                  date of transaction is[protected]
                                  Verified Support
                                  Nov 21, 2020
                                  PayUMoney Customer Care's response
                                  Hi,

                                  We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                                  • PayU, Merchant and Bank reference number.
                                  • Scan copy of bank statement indicating the debit for the required transaction.
                                  • Transaction date along with the amount.
                                  • Email id or phone number used for processing the transaction.
                                  • First 6 and last 4 digits of your card.
                                  • UPI / VPA if any used

                                  Regards,
                                  Team PayU
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                                    V
                                    Vasavi Tanuja Kandula
                                    Nov 19, 2020
                                    Resolved
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                                    Resolved

                                    I lost 3776 rupees for two times for a failed transaction...Even one rupee of 7552 rupees is not refunded
                                    Aug 8, 2021
                                    Complaint marked as Resolved 
                                    PayUMoney customer support has been notified about the posted complaint.
                                    Hi, please share the below details for assistance.
                                    • Scan copy of bank statement indicating the debit for the required transaction.
                                    • Transaction date along with the amount.
                                    • Email id or phone number used for processing the transaction.
                                    • First 6 and last 4 digits of your card

                                    Regards
                                    Team PayU
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                                      R
                                      Rajan64344
                                      Nov 19, 2020
                                      Resolved
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                                      Resolved

                                      Fraud transaction done from my credit card of RS. 30000 on 18/11/2020. I am requesting you to please investigate the Dispute and refund my financials and charge as soon as possible.
                                      +1 photos
                                      Aug 8, 2021
                                      Complaint marked as Resolved 
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Hi, please share the below details for assistance.
                                      • Scan copy of bank statement indicating the debit for the required transaction.
                                      • Transaction date along with the amount.
                                      • Email id or phone number used for processing the transaction.
                                      • First 6 and last 4 digits of your card

                                      Regards
                                      Team PayU
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                                        A
                                        Anil Kumar Mitta
                                        Nov 17, 2020
                                        Resolved
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                                        Resolved

                                        Hello,

                                        As part of joining formalities in NIT Warangal, I was trying to pay the "Institute Other Fee" thru the link given
                                        - https://www.payumoney.com/webfronts/#/index/BTECH_1_YEAR_DASA_ADMISSION_2020-21_...

                                        Payment Details -
                                        Payment Date - Nov 11th, 2020, ICICI bank Transaction Number is[protected], Application ID[protected]

                                        The money got deducted from the bank but we did not get the confirmation receipt either to my email or SMS to my mobile.

                                        Since we had no idea whether the payment is successful or not, so we had to try again on Nov 14th and the payment was successful.

                                        2nd payment details -
                                        Payment Date - Nov 14th 2020, Payment Id :[protected]

                                        It's been a week since the money got deducted from my account, it's still not refunded. So can you please revert the first payment back to our bank?

                                        Thank you,
                                        Aug 7, 2021
                                        Complaint marked as Resolved 
                                        PayUMoney customer support has been notified about the posted complaint.
                                        Verified Support
                                        Nov 19, 2020
                                        PayUMoney Customer Care's response
                                        Hey, as checked both the transaction with PayU id [protected] (success_at:[protected] and PayU ID [protected] (success_at:[protected]:10:31) are successful transactions at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.

                                        Regards
                                        Team PayU
                                        Nov 19, 2020
                                        Updated by Anil Kumar Mitta
                                        Can you please provide send me the payment ID and receipt for the first payment at [protected]@gmail.com, so that I can go to college and ask for a refund?
                                        Verified Support
                                        Nov 20, 2020
                                        PayUMoney Customer Care's response
                                        Hi
                                        Hey, this is a successful TXN via PayUmoney Payment ID [protected]/[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.

                                        Can you please provide me the payment ID and receipt for the first payment at [protected]@gmail.com, so that I can go to college and ask for a refund?
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