PayUMoney Complaints & Reviews

I processed a payment for Fatehpur Sikri on 19/12/2020 but didn't receive the tickets. I did payment from Phone pe having Transaction I'd T2012191916338799458077. The amount got deducted from my account but I am unable to receive those tickets. Phone pe says they have sent the amount to merchant.

Aug 7, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Dec 19, 2020

Updated by dixitrahul924 I want a refund as I have purchased tickets through other platforms

View replies

PayUMoney Customer Care

from Gurgaon, Haryana

Dec 21, 2020

Verified Support

Hi!

As checked, this is a failed transaction via Payu id [protected] and we have have not received any funds for the same. Please contact your issuing bank in case any accidental debit has happened from your bank account.

Regards,
Team PayU

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: PayUmoney

Recently I bought a product from stuffclues.The e commerce website collaborating with PayU money and
Take customers payments.But after
Three days the website was vanished
From Google.They take my money
And I couldn't received my order.
This was a big scam, like me many
Other customers also looted.And this happens only in India😔😔😔😔

PayUMoney customer support has been notified about the posted complaint.

View replies

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Dec 21, 2020

PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback at your issuing bank.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Website: payu.in

I tried to apply for a college on[protected], but after entering all the details and making payment, the page showed CM90004- DUPLICATE RECORD. PAYMENT WAS FOR AN AMOUNT OF 2620/- I am very disappointed by pay u their website doesn't show any contact number, and a help chat shows the same answers each time. The college never received the amount neither did I get any transaction code.

Aug 6, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

View replies

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Dec 18, 2020

Hi, please share the below details for assistance.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I had done an online transaction of inr 4010 on 6th september through payu and transaction shown their sucessful but the money was not reached to the marchent.
transaction id. [protected]
transaction date 6sept2020
transaction amount 4010
transaction bank punjab national bank
account holder name hari singh .
my money should be credit to my account otherwise i will take a strict legal action against...

Helpful

Found this helpful?

1 Comment

Trasaction id[protected] money deducted transaction failed but no refund . Did two transaction 1 was successful and other one failed on same id. Pls provide refund for the failed transaction

Aug 6, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

View replies

PayUMoney Customer Care

from Gurgaon, Haryana

Dec 16, 2020

Verified Support

Hi!

Apologies for the inconvenience.

As checked, this is a successful transaction via payment Id[protected] at our. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on principal.[protected]@gmail.com for further assistance with your query.

Regards,
Team PayU

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Hello,

My Refund not processed yet, it has been 2 months.

Refund Tracking ID provided by AirBnB:[protected]

Date of Original Payment: 30-Sep-20
Paid Amount: 5591.77
Payment to: Airbnb (using HDFC Net banking via PayU)

Date of Refund: 1-Oct-20
Refund Amount: 5591.77
Refund Transaction ID provided by AirBnB:[protected]
Refund from: AirBnB (via PayU)

I was also provided with this ID by AirBnB ([protected])

My Email: benny.[protected]@gmail.com

Aug 6, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

View replies

PayUMoney Customer Care

from Gurgaon, Haryana

Dec 15, 2020

Verified Support

Hi Ben,

Please note that this is a successful transaction via PayU Id - [protected] at our end and there is no refund processed against the transaction yet. For any concern regarding Cancellation/Refund, you are requested to contact the merchant directly.

Regards,
Team PayU

Reply

Ben Israel's [Complaint's author] reply, Dec 16, 2020

Hello, I contacted AirBnB and they confirm the transaction. Refund ID below:

Amount: ₹5, 591.77
Payment code: 1326014555629630
Refund code: 3326015745265744

Can you check?

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Manjunath Y M plot no 27 shyalmalanagar kalghatgi road dharwad

On Sunday viz 13.12.2020 I have visited Fort Aguada Goa there I have scanned QR code to get ticket but my account was debited for Rs100 and I have not received any ticket as the server was temporary down and my account was debited.
I request you to please Reverse the amount debited towards ask.payumoney.com
Transaction is PYUOL[protected]juga

Aug 6, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

View replies

PayUMoney Customer Care

from Gurgaon, Haryana

Dec 13, 2020

Verified Support

Hi!

Apologies for the inconvenience.

Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I did a transaction on 11/11/2020 via PayUMoney payment gateway on the merchant website (hondainnovative.com) for an agriculture machine.
PayU transaction I'd is[protected]
Amount - 4199.00

Merchant has not shipped the goods. The merchant website is down and the phone number provided goes no where. Merchant is not contactable. It looks like a fraud merchant onboarded in PayUMoney. Please refund my money back.

Aug 6, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

View replies

PayUMoney Customer Care

from Gurgaon, Haryana

Dec 13, 2020

Verified Support

Hi!

Apologies for the inconvenience.

Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

With my Aadhar authentication, I was applying for LLR on AP RTA Citizen App, the process went fine until payment success and amount got deducted. But I see that the web application failed to complete my LLR application process. So I lost my money but I could not complete LLR application.

Please help me refund my money back.
Refund of the failed payment

PayUMoney customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Transaction with payment ID[protected] dated 11/12/2020 has failed but amount has debited Rs 10387/ I have tried to contact them from their portal but there is no availability of contact number or email id to contact exactly how many days they take to solve my problem may be they use our money for some time or for ever I here with bringing to your notice that please check their genuinity.

Aug 13, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2020

PayUMoney Customer Care's response Hi! As checked, this is a failed transactions and we have not received any funds for the same. Please contact your issuing bank in case any accidental debit has happened from your bank account.

Regards,
Team PayU

View replies

G

gopal Shetty

from Powai, Maharashtra

Dec 15, 2020

From bank side there is no fault I have enclosed the details for statement kindly go through this pay-u is telling lies in this regard

Reply

PayUMoney Customer Care's response, Dec 16, 2020

Verified Support

Hi!

As checked, this transaction is auto refunded on 15/12/2020. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team PayU

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Dear PayUmoney team

On 24/11/20

While taking admission in ba program semester 3rd, my fee of rs 3975 deducted but fee receipt not generated,
showing server error

So pls refund my deducted fees of rs 3975
Bank name :- icici bank

Sol roll no[protected]

Barcode[protected]

Aug 7, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2020

PayUMoney Customer Care's response Hi! We are not able to trace any transaction with the given information. Please share the below mentioned details via help.payu.in further assistance.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

On November 23 rd one payment done to book OYO rooms through pay u with Transaction ID C2011232009189002171754. But the problem is payment done to destination i..e.. OYO room (Hotel Bhavani, Berhampur).Please check and revert back

Dec 10, 2020

Complaint marked as Resolved

Please proceed to further procedure

PayUMoney customer support has been notified about the posted complaint.

View replies

M

mukundar vadamodula

Dec 10, 2020

Amount deducted but payment not done to the customer

Reply

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Dec 11, 2020

Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.

Regards
Team PayU

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Today I have done a Insta promotion payment of rupees 1200 and it got failed but my money debited

Aug 6, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

View replies

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Dec 11, 2020

Hi, please help us with the needful PayU Payment ID here or through help.payu.in for assistance.

Regards
Team PayU

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Ratanlal agarwal

5:31 pm (18 minutes ago)

to care

on[protected] i had made a payment of rs: 21240 for my insurance payment wide internet banking solution from net banking website vide ref no: [protected] arn no: [protected]. Subsequently the payment was failed from merchants end. The amount got debited from my account . On contacting bank i came to know that theyare waiting for the refund amount vide arn no: [protected] from your pay u side.
Sir i request you to please look in the matter . I am a senior citizen and patient. I have to pay the premium at earliest.

Aug 6, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

View replies

PayUMoney Customer Care

from Gurgaon, Haryana

Dec 9, 2020

Verified Support

Hi, please share the below details for assistance.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Please verify the this ticket no for refund KC[protected]

Aug 6, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

View replies

PayUMoney Customer Care

from Gurgaon, Haryana

Dec 9, 2020

Verified Support

Hi Raj,

Please share the ticket ID or the detail of your concern so that we may check and assist you accordingly.

Regards,
Team PayU

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Hello, i paid electricity bill on 4/september /2020 of amount rupees, 2840/- in apepdcl website via (payu money) & amount was deducted from my account, in bank statement also it was showing, so i registered complaint against in hdfc card disputes, they have sent mail ( receipt in pdf format, sent by pay u) on december 5, that transaction was successful, so i raised complaint against paid amounton dec 6 again, and sent same pdf file to apepdcl, i received phone call from apepdcl today and saying that we have not received any amount, (where was my amount went. ( i am sending pdf file please check), please give confirmation on this

Aug 13, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2020

PayUMoney Customer Care's response Hi,

As checked you have successfully raised chargeback against PayU id [protected]. Please contact your issuing bank for any further assistance.

Regards
Team PayU

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

On 11th Nov 2020 while paying exam fee for a student the trancation was failed twice but the amount was debited from customer account and not refunded still now. kindly verify issues.

acc : [protected]

the document was attached

Aug 6, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

View replies

PayUMoney Customer Care

from Gurgaon, Haryana

Dec 9, 2020

Verified Support

Hi, please share the below details for assistance.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card

Reply

jeh's [Complaint's author] reply, Dec 11, 2020

statement already attached
TRANSACTION DATE : 11/11/2020
AMOUNT : 2010.40 AND 2003.04
EMAIL : [email protected]
phone no : 8903067747
one trancation done through net banking

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Abulfazal Jamia nagar Delhi

I have tried to book 5 online tickets for Humayun's tomb, Delhi from the QR code available in the monument.
I opened the website and made payment of Rs. 175 using my debit card.
I approved the payment from debit card.
Amount is deducted from the bank account but tickets were not genereted and payment page showed that payment failed.
I request you to pls look into the matter and refund my amount.

Transaction date and time is- 01/12/2020 13:07:04

Transaction id shown by U-Mobile app[protected]

Transaction ID. S8466705

Description. POS:WWW ASIMUST-SEE/GURGAON/[protected]

Mobile number (Used while booking) - [protected]

Aug 10, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2020

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - PYU[protected] in order to get the status at their end.

Regards,
Tem PayU

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hello, I received a Refund from AirBnB via PayU on 1st October 2020 for a sum of 5591, yet to reach my bank account. My email benny.[protected]@gmail.com, my phone [protected]. Transaction Id:[protected]

All queries un answered, no tickets resolved.

PayUMoney customer support has been notified about the posted complaint.

View replies

PayUMoney Customer Care

from Gurgaon, Haryana

Dec 8, 2020

Verified Support

Hi Ben,

We would request you to kindly visit http://help.payu.in/ and raise a query along with your transaction details so that we can assist you with the status.

Regards,
Team PayU

Reply

Ben Israel's [Complaint's author] reply, Dec 8, 2020

Hello, I tried and I get INVALID Transaction ID.

PayUMoney Customer Care

from Gurgaon, Haryana

Dec 9, 2020

Verified Support

Hi,

We regret the hassle. Please share the details here so that we may check and assist you accordingly.

Thanks,
Team PayU

Reply

Ben Israel's [Complaint's author] reply, Dec 11, 2020

Hello,
Please find the details:

Refund Tracking ID provided by AirBnB: 730920745

Date of Original Payment: 30-Sep-20
Paid Amount: 5591.77
Payment to: Airbnb (using HDFC Net banking via PayU)

Date of Refund: 1-Oct-20
Refund Amount: 5591.77
Refund Transaction ID provided by AirBnB: 730920745
Refund from: AirBnB (via PayU)

I was also provided with this ID by AirBnB (3326015745265744)

My Email: [email protected]

Regards,

B

Ben Israel

from Powai, Maharashtra

Dec 14, 2020

Any Update, folks?

Reply

B

Ben Israel

from Powai, Maharashtra

Dec 17, 2020

Hello, I contacted AirBnB and they confirm the transaction. Refund ID below:

Amount: ₹5, 591.77
Payment code: [protected] (on 30th Sep 2020)
Refund code: [protected] (on 1st Oct2020)

Why is Refund code invalid? Please can you check?

Reply

Helpful

Found this helpful?

4 Comments

Post your Comment

Comment Guidelines

Address: andhrapradesh

Traansaction id id 89050045
10480 rupees deducted while paying amount to ap transport website tax payments ap government

Aug 6, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

View replies

PayUMoney Customer Care

from Gurgaon, Haryana

Dec 9, 2020

Verified Support

Hi, please share the below details for assistance.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card

Reply

K Gowtham Krishna's [Complaint's author] reply, Dec 17, 2020

608023 first digits
4381 last digits of card
7659895555
[email protected]
Tarnsaction date 29/11/2020

K

K Gowtham Krishna

from Powai, Maharashtra

Dec 17, 2020

Amount 10480
608023 first digits
4381 last digits of card
[protected]
K.[protected]@gmail.com
Tarnsaction date 29/11/2020

Reply

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Dec 18, 2020

Hi, as checked, You have made total 5 attempts to pay from this card to the same merchant same amount out of which 4 transactions are successful and one transaction stands failed.
Below mentioned PayU ID stands successful and the amount has been remitted to the merchant.
[protected]
[protected]
[protected]
[protected]

PayU ID [protected]stands failed which means we have not received any funds for this and you need to contact your issuing bank for any further assistance.

PayUMoney Complaints & Reviews

File a complaint to PayUMoney

PayUMoney reviews & complaints page 77

Monument Ticket Booking

Post your Comment

Fraudulent collaborating with stuffclues and looted customer's

Post your Comment

Paid fees for college application but CM90004- DUPLICATE RECORD

Post your Comment

Transaction successful but money not received by merchant

Money deducted and transaction failed

Post your Comment

REFUND NOT Processed after 2 Months

Post your Comment

FORT AGUADA GOA QR SCANNER Transaction failed

Post your Comment

Merchant on PayUMoney not responding

Post your Comment

Payment failed but amount deducted

Post your Comment

Amount not credited for failed transaction

Post your Comment

Fees deducted but payment receipt not generated

Post your Comment

Payment failure/Refund process

Post your Comment

Instagram promotion payment failed

Post your Comment

Transaction failed from payu end but no refund

Post your Comment

Amount refund status

Post your Comment

Amount deducted from bank, but reflecting in merchant account

Post your Comment

Amount not refunded to customer

Post your Comment

Ticket booking refund

Post your Comment

PayU Refund from AirBnB Not Processed even after 2 months

Post your Comment

Amount has been deducted payment failed

Post your Comment

Related businesses