Hello, i paid electricity bill on 4/september /2020 of amount rupees, 2840/- in apepdcl website via (payu money) & amount was deducted from my account, in bank statement also it was showing, so i registered complaint against in hdfc card disputes, they have sent mail ( receipt in pdf format, sent by pay u) on december 5, that transaction was successful, so i raised complaint against paid amounton dec 6 again, and sent same pdf file to apepdcl, i received phone call from apepdcl today and saying that we have not received any amount, (where was my amount went. ( i am sending pdf file please check), please give confirmation on this
Aug 13, 2021
Complaint marked as Resolved
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Dec 09, 2020
PayUMoney Customer Care's response Hi,
As checked you have successfully raised chargeback against PayU id [protected]. Please contact your issuing bank for any further assistance.
Regards
Team PayU
Apologies for the inconvenience.
As checked, this is a successful transaction via payment Id[protected] at our. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on principal.[protected]@gmail.com for further assistance with your query.
Regards,
Team PayU