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PayUMoney Complaints & Reviews

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Updated: Jul 19, 2025
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PayUMoney reviews & complaints page 77

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Y
Your Wish
from Powai, Maharashtra
Dec 17, 2020
Resolved
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Transaction successful but money not received by merchant

I had done an online transaction of inr 4010 on 6th september through payu and transaction shown their sucessful but the money was not reached to the marchent.
transaction id. [protected]
transaction date 6sept2020
transaction amount 4010
transaction bank punjab national bank
account holder name hari singh .
my money should be credit to my account otherwise i will take a strict legal action against...
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Gurarpan
from Powai, Maharashtra
Dec 15, 2020
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Trasaction id[protected] money deducted transaction failed but no refund . Did two transaction 1 was successful and other one failed on same id. Pls provide refund for the failed transaction
+1 photos
Aug 6, 2021
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Hi!

Apologies for the inconvenience.

As checked, this is a successful transaction via payment Id[protected] at our. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on principal.[protected]@gmail.com for further assistance with your query.

Regards,
Team PayU
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    Ben Israel
    from Powai, Maharashtra
    Dec 14, 2020
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    Resolved

    Hello,

    My Refund not processed yet, it has been 2 months.

    Refund Tracking ID provided by AirBnB:[protected]

    Date of Original Payment: 30-Sep-20
    Paid Amount: 5591.77
    Payment to: Airbnb (using HDFC Net banking via PayU)

    Date of Refund: 1-Oct-20
    Refund Amount: 5591.77
    Refund Transaction ID provided by AirBnB:[protected]
    Refund from: AirBnB (via PayU)

    I was also provided with this ID by AirBnB ([protected])

    My Email: benny.[protected]@gmail.com
    Aug 6, 2021
    Complaint marked as Resolved 
    PayUMoney customer support has been notified about the posted complaint.
    Hi Ben,

    Please note that this is a successful transaction via PayU Id - [protected] at our end and there is no refund processed against the transaction yet. For any concern regarding Cancellation/Refund, you are requested to contact the merchant directly.

    Regards,
    Team PayU
    Ben Israel's [Complaint's author] reply, Dec 16, 2020
    Hello, I contacted AirBnB and they confirm the transaction. Refund ID below:

    Amount: ₹5, 591.77
    Payment code: 1326014555629630
    Refund code: 3326015745265744

    Can you check?
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      M
      Manjunath YM
      Dec 13, 2020
      Resolved
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      Resolved

      Address: Manjunath Y M plot no 27 shyalmalanagar kalghatgi road dharwad

      On Sunday viz 13.12.2020 I have visited Fort Aguada Goa there I have scanned QR code to get ticket but my account was debited for Rs100 and I have not received any ticket as the server was temporary down and my account was debited.
      I request you to please Reverse the amount debited towards ask.payumoney.com
      Transaction is PYUOL[protected]juga
      Aug 6, 2021
      Complaint marked as Resolved 
      PayUMoney customer support has been notified about the posted complaint.
      Hi!

      Apologies for the inconvenience.

      Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

      Regards,
      Team PayU
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        M
        musibilal
        from Powai, Maharashtra
        Dec 12, 2020
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        Resolved

        I did a transaction on 11/11/2020 via PayUMoney payment gateway on the merchant website (hondainnovative.com) for an agriculture machine.
        PayU transaction I'd is[protected]
        Amount - 4199.00

        Merchant has not shipped the goods. The merchant website is down and the phone number provided goes no where. Merchant is not contactable. It looks like a fraud merchant onboarded in PayUMoney. Please refund my money back.
        Aug 6, 2021
        Complaint marked as Resolved 
        PayUMoney customer support has been notified about the posted complaint.
        Hi!

        Apologies for the inconvenience.

        Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

        Regards,
        Team PayU
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          R
          Rakesh022
          Dec 12, 2020
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          With my Aadhar authentication, I was applying for LLR on AP RTA Citizen App, the process went fine until payment success and amount got deducted. But I see that the web application failed to complete my LLR application process. So I lost my money but I could not complete LLR application.

          Please help me refund my money back.
          Refund of the failed payment
          PayUMoney customer support has been notified about the posted complaint.
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            G
            gopal Shetty
            from Powai, Maharashtra
            Dec 12, 2020
            Resolved
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            Resolved

            Transaction with payment ID[protected] dated 11/12/2020 has failed but amount has debited Rs 10387/ I have tried to contact them from their portal but there is no availability of contact number or email id to contact exactly how many days they take to solve my problem may be they use our money for some time or for ever I here with bringing to your notice that please check their genuinity.
            +1 photos
            Aug 13, 2021
            Complaint marked as Resolved 
            PayUMoney customer support has been notified about the posted complaint.
            Verified Support
            Dec 13, 2020
            PayUMoney Customer Care's response
            Hi! As checked, this is a failed transactions and we have not received any funds for the same. Please contact your issuing bank in case any accidental debit has happened from your bank account.

            Regards,
            Team PayU
            From bank side there is no fault I have enclosed the details for statement kindly go through this pay-u is telling lies in this regard

            Amount not credited for failed transaction - Comment #3775311 - Image #0
            PayUMoney Customer Care's response, Dec 16, 2020
            Verified Support
            Hi!

            As checked, this transaction is auto refunded on 15/12/2020. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

            Regards,
            Team PayU
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              S
              Shubham7298
              Dec 11, 2020
              Resolved
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              Resolved

              Dear PayUmoney team

              On 24/11/20

              While taking admission in ba program semester 3rd, my fee of rs 3975 deducted but fee receipt not generated,
              showing server error

              So pls refund my deducted fees of rs 3975
              Bank name :- icici bank

              Sol roll no[protected]

              Barcode[protected]
              +1 photos
              Aug 7, 2021
              Complaint marked as Resolved 
              PayUMoney customer support has been notified about the posted complaint.
              Verified Support
              Dec 14, 2020
              PayUMoney Customer Care's response
              Hi! We are not able to trace any transaction with the given information. Please share the below mentioned details via help.payu.in further assistance.

              • PayU, Merchant and Bank reference number.
              • Scan copy of bank statement indicating the debit for the required transaction.
              • Transaction date along with the amount.
              • Email id or phone number used for processing the transaction.
              • First 6 and last 4 digits of your card.
              • UPI / VPA if any used

              Regards,
              Team PayU
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                M
                mukundar vadamodula
                Dec 10, 2020
                Resolved
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                Resolved

                On November 23 rd one payment done to book OYO rooms through pay u with Transaction ID C2011232009189002171754. But the problem is payment done to destination i..e.. OYO room (Hotel Bhavani, Berhampur).Please check and revert back
                +1 photos
                Dec 10, 2020
                Complaint marked as Resolved 
                Please proceed to further procedure
                PayUMoney customer support has been notified about the posted complaint.
                Amount deducted but payment not done to the customer
                Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.

                Regards
                Team PayU
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                  S
                  Shwethatr93
                  from Powai, Maharashtra
                  Dec 9, 2020
                  Resolved
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                  Resolved

                  Today I have done a Insta promotion payment of rupees 1200 and it got failed but my money debited
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  PayUMoney customer support has been notified about the posted complaint.
                  Hi, please help us with the needful PayU Payment ID here or through help.payu.in for assistance.

                  Regards
                  Team PayU
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                    R
                    RATANLAL AGARWAL
                    from Powai, Maharashtra
                    Dec 8, 2020
                    Resolved
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                    Resolved

                    Ratanlal agarwal

                    5:31 pm (18 minutes ago)

                    to care

                    on[protected] i had made a payment of rs: 21240 for my insurance payment wide internet banking solution from net banking website vide ref no: [protected] arn no: [protected]. Subsequently the payment was failed from merchants end. The amount got debited from my account . On contacting bank i came to know that theyare waiting for the refund amount vide arn no: [protected] from your pay u side.
                    Sir i request you to please look in the matter . I am a senior citizen and patient. I have to pay the premium at earliest.
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    PayUMoney customer support has been notified about the posted complaint.
                    Hi, please share the below details for assistance.
                    • Scan copy of bank statement indicating the debit for the required transaction.
                    • Transaction date along with the amount.
                    • Email id or phone number used for processing the transaction.
                    • First 6 and last 4 digits of your card
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                      B
                      Backiyaraj Raj
                      from Powai, Maharashtra
                      Dec 8, 2020
                      Resolved
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                      Resolved

                      Please verify the this ticket no for refund KC[protected]
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      PayUMoney customer support has been notified about the posted complaint.
                      Hi Raj,

                      Please share the ticket ID or the detail of your concern so that we may check and assist you accordingly.

                      Regards,
                      Team PayU
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                        I
                        internet shoppy
                        Dec 8, 2020
                        Resolved
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                        Resolved

                        Hello, i paid electricity bill on 4/september /2020 of amount rupees, 2840/- in apepdcl website via (payu money) & amount was deducted from my account, in bank statement also it was showing, so i registered complaint against in hdfc card disputes, they have sent mail ( receipt in pdf format, sent by pay u) on december 5, that transaction was successful, so i raised complaint against paid amounton dec 6 again, and sent same pdf file to apepdcl, i received phone call from apepdcl today and saying that we have not received any amount, (where was my amount went. ( i am sending pdf file please check), please give confirmation on this
                        +2 photos
                        Aug 13, 2021
                        Complaint marked as Resolved 
                        PayUMoney customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 09, 2020
                        PayUMoney Customer Care's response
                        Hi,

                        As checked you have successfully raised chargeback against PayU id [protected]. Please contact your issuing bank for any further assistance.

                        Regards
                        Team PayU
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                          J
                          jeh
                          from Powai, Maharashtra
                          Dec 8, 2020
                          Resolved
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                          Resolved

                          On 11th Nov 2020 while paying exam fee for a student the trancation was failed twice but the amount was debited from customer account and not refunded still now. kindly verify issues.

                          acc : [protected]

                          the document was attached
                          +1 photos
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          PayUMoney customer support has been notified about the posted complaint.
                          Hi, please share the below details for assistance.
                          • Scan copy of bank statement indicating the debit for the required transaction.
                          • Transaction date along with the amount.
                          • Email id or phone number used for processing the transaction.
                          • First 6 and last 4 digits of your card
                          jeh's [Complaint's author] reply, Dec 11, 2020
                          statement already attached
                          TRANSACTION DATE : 11/11/2020
                          AMOUNT : 2010.40 AND 2003.04
                          EMAIL : [email protected]
                          phone no : 8903067747
                          one trancation done through net banking
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                            A
                            Ahmad Wahidi
                            Dec 8, 2020
                            Resolved
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                            Resolved

                            Address: Abulfazal Jamia nagar Delhi

                            I have tried to book 5 online tickets for Humayun's tomb, Delhi from the QR code available in the monument.
                            I opened the website and made payment of Rs. 175 using my debit card.
                            I approved the payment from debit card.
                            Amount is deducted from the bank account but tickets were not genereted and payment page showed that payment failed.
                            I request you to pls look into the matter and refund my amount.

                            Transaction date and time is- 01/12/2020 13:07:04

                            Transaction id shown by U-Mobile app[protected]

                            Transaction ID. S8466705

                            Description. POS:WWW ASIMUST-SEE/GURGAON/[protected]

                            Mobile number (Used while booking) - [protected]
                            +1 photos
                            Aug 10, 2021
                            Complaint marked as Resolved 
                            PayUMoney customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 09, 2020
                            PayUMoney Customer Care's response
                            Hi,

                            Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - PYU[protected] in order to get the status at their end.

                            Regards,
                            Tem PayU
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                              B
                              Ben Israel
                              from Powai, Maharashtra
                              Dec 7, 2020
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                              Hello, I received a Refund from AirBnB via PayU on 1st October 2020 for a sum of 5591, yet to reach my bank account. My email benny.[protected]@gmail.com, my phone [protected]. Transaction Id:[protected]

                              All queries un answered, no tickets resolved.
                              PayUMoney customer support has been notified about the posted complaint.
                              Hi Ben,

                              We would request you to kindly visit http://help.payu.in/ and raise a query along with your transaction details so that we can assist you with the status.

                              Regards,
                              Team PayU
                              Ben Israel's [Complaint's author] reply, Dec 8, 2020
                              Hello, I tried and I get INVALID Transaction ID.
                              Hi,

                              We regret the hassle. Please share the details here so that we may check and assist you accordingly.

                              Thanks,
                              Team PayU
                              Ben Israel's [Complaint's author] reply, Dec 11, 2020
                              Hello,
                              Please find the details:

                              Refund Tracking ID provided by AirBnB: 730920745

                              Date of Original Payment: 30-Sep-20
                              Paid Amount: 5591.77
                              Payment to: Airbnb (using HDFC Net banking via PayU)

                              Date of Refund: 1-Oct-20
                              Refund Amount: 5591.77
                              Refund Transaction ID provided by AirBnB: 730920745
                              Refund from: AirBnB (via PayU)

                              I was also provided with this ID by AirBnB (3326015745265744)

                              My Email: [email protected]

                              Regards,
                              Any Update, folks?
                              Hello, I contacted AirBnB and they confirm the transaction. Refund ID below:

                              Amount: ₹5, 591.77
                              Payment code: [protected] (on 30th Sep 2020)
                              Refund code: [protected] (on 1st Oct2020)

                              Why is Refund code invalid? Please can you check?
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                                K
                                K Gowtham Krishna
                                from Powai, Maharashtra
                                Dec 7, 2020
                                Resolved
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                                Resolved

                                Address: andhrapradesh

                                Traansaction id id 89050045
                                10480 rupees deducted while paying amount to ap transport website tax payments ap government
                                +1 photos
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                PayUMoney customer support has been notified about the posted complaint.
                                Hi, please share the below details for assistance.
                                • Scan copy of bank statement indicating the debit for the required transaction.
                                • Transaction date along with the amount.
                                • Email id or phone number used for processing the transaction.
                                • First 6 and last 4 digits of your card
                                K Gowtham Krishna's [Complaint's author] reply, Dec 17, 2020
                                608023 first digits
                                4381 last digits of card
                                7659895555
                                [email protected]
                                Tarnsaction date 29/11/2020
                                Amount 10480
                                608023 first digits
                                4381 last digits of card
                                [protected]
                                K.[protected]@gmail.com
                                Tarnsaction date 29/11/2020

                                Amount has been deducted payment failed - Comment #3776249 - Image #0
                                Hi, as checked, You have made total 5 attempts to pay from this card to the same merchant same amount out of which 4 transactions are successful and one transaction stands failed.
                                Below mentioned PayU ID stands successful and the amount has been remitted to the merchant.
                                [protected]
                                [protected]
                                [protected]
                                [protected]

                                PayU ID [protected]stands failed which means we have not received any funds for this and you need to contact your issuing bank for any further assistance.
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                                  H
                                  Hkumar7075
                                  from Powai, Maharashtra
                                  Dec 7, 2020
                                  Resolved
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                                  Resolved

                                  Website: www.aptransport.org

                                  I paid driving licence fees of 1260 in paytm but in paytm it's showing successful but in aptransport.org showing payment failed. I asked the paytm department from our side transaction is successful we are not responsible go & ask merchant only .please help me
                                  +2 photos
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Hi, please share the below details for assistance.
                                  • Scan copy of bank statement indicating the debit for the required transaction.
                                  • Transaction date along with the amount.
                                  • Email id or phone number used for processing the transaction.
                                  • First 6 and last 4 digits of your card
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                                    D
                                    Dr.P.B.Srinivas
                                    Dec 7, 2020
                                    Resolved
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                                    Resolved

                                    Hi,
                                    I paid Rs.59000 towards additional qualification registration fee on National Medical Commission website towards Additional qualification registration fee on 24/11/2020.
                                    My payment was processed by PayUMoney and a confirmation email with successful payment was received soon after the payment to my email address. I was told today that my payment was not received by National Medical Commission.
                                    I urge PayUMoney to let me know where my money is gone?

                                    Which account the money has been deposited?

                                    If money hasn't been deposited in NMC account, why the money is held by PayUMoney?

                                    Order Amount Rs 59000.00
                                    Payment ID [protected]
                                    Merchant Order ID a3549f6e86bce7f6f224
                                    Order Date & Time November[protected]:44:51 PM
                                    Merchant Transaction Identifier a3549f6e86bce7f6f224

                                    If I don't receive necessary response with name of the beneficiary and account number into which money is deposited, reason for non transfer of funds and immediate refund into my account, I will file an FIR on PayUMoney and take legal action for fraud.

                                    Thank you,

                                    Kind regards,

                                    Dr.P.B.Srinivas
                                    Aug 13, 2021
                                    Complaint marked as Resolved 
                                    PayUMoney customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 08, 2020
                                    PayUMoney Customer Care's response
                                    Hi,

                                    We would like to inform you that this is a successful transaction via Payment ID[protected] and the amount has been processed to the merchant- MEDICAL COUNCIL OF INDIA on[protected]. For any concern regarding service/delivery/cancellation or refund, you are requested to contact the merchant directly with Order ID: a3549f6e86bce7f6f224

                                    Thanks,
                                    Team PayU
                                    Dec 08, 2020
                                    Updated by Dr.P.B.Srinivas
                                    Hi,
                                    Looks like, you paid into wrong account. Medical council of India no longer exists and this money should be paid into National Medical Commission Acco.No.[protected].SYNB0009109.Canara bank.

                                    Thanks,
                                    Dr.P.B.Srinivas
                                    Dec 08, 2020
                                    Updated by Dr.P.B.Srinivas
                                    National Medical Commission.Acco[protected]

                                    Verified Support
                                    Dec 09, 2020
                                    PayUMoney Customer Care's response
                                    Hi,

                                    Please note that the settlement has been done to the merchant registered bank account (9068XXXXXX0025). For further queries, please contact the merchant directly or please ask the merchant to reach out to us.

                                    Thanks,
                                    Team PayU
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                                      M
                                      Mai dalu
                                      Dec 6, 2020
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                                      Address: Karnataka bidar

                                      Plz refund my 400rs for topup in freefire i didn't get diamonds
                                      PayUMoney customer support has been notified about the posted complaint.
                                      [protected] this is my transition I'd
                                      Hi,

                                      Please be informed that your given transaction is succesfful. For any concern regarding product delivery/cancellation/ refund, you are requested to contact the merchant directly with the order ID[protected].

                                      Regards,
                                      Team PayU
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