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PayUMoney Complaints & Reviews

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Updated: Dec 24, 2025
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2133
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PayUMoney reviews & complaints page 88

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S
sampath kumar23
Aug 4, 2020
Resolved
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Resolved

Address: hyderabad
Website: payU

I did a transaction through payu the transaction was canceled and money was debited from bank it has been almost 1 week
But i did't get my refund back
Aug 30, 2020
Complaint marked as Resolved 
It Is Resolved But They took 15 days to refund amount
PayUMoney customer support has been notified about the posted complaint.
Hi!

Apologies for the inconvenience.

Request you to share your registered number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our team will assist you with your query.

Regards,
Team PayU
I did't get my refunt it has been 10 days
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    Resolved
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    Resolved

    Address: Mumbai

    Dear sir / ma'am

    With due respect i want to inform you that i have been cheated by payu payments pvt ltd. On 31/07/2020 i had received call from these no. [protected] (Raju), [protected]. I was misguided by the caller and in thai situation i had transferred rs. 1999/- in their a/c. When i understand all the situation i asked them to return my money but again they tried to misguide me. Now i need your help to deal all the situation.

    Kindly do all necessary process so thai i can get my money back.

    Thanking you

    Vinay singh

    Mob - [protected]
    +1 photos
    Aug 13, 2021
    Complaint marked as Resolved 
    PayUMoney customer support has been notified about the posted complaint.
    Aug 04, 2020
    Updated by [email protected]
    Dear sir / Ma'am

    With due respect I want to inform you that I have been cheated by Payu Payments Pvt Ltd. On 31/07/2020 I had received call from these no. [protected] ( Raju), [protected]. I was misguided by the caller and in thai situation I had transferred Rs. 1999/- in their A/C. When I understand all the situation I asked them to return my money but again they tried to misguide me. Now I need your help to deal all the situation.

    Kindly do all necessary process so thai I can get my money back.

    Thanking you

    Vinay Singh

    Mob- [protected]

    Verified Support
    Aug 05, 2020
    PayUMoney Customer Care's response
    Hi!

    We are really sorry about this and totally understand your concern over here. We'd suggest you to raise this immediately to the Cyber Cell office and they shall assist you further.

    Further, we advise you to Never share confidential details like card no/card expiry date/CVV/OTP/internet password with anyone when you receive any unsolicited calls/SMS/IVR & email seeking for card activation/upgrade/rewards/refunds or any redemption. PayU will never ask for these details.

    Regards,
    Team PayU
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      K
      Ketan Surti
      Aug 3, 2020
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      As the amount of rs.4448.00 has been debited from my hdfc bank debit card on dtd. 01.08.2020, but same amount has not been credited for pli premium online payment. So it is requested to refund me amt. Of rs.4448.00 at the earliest in same account.
      +1 photos
      PayUMoney customer support has been notified about the posted complaint.
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        T
        Take Easy
        Aug 2, 2020
        Resolved
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        Resolved

        Address: Delhi

        Pay You Money is a big fraud company that has looted a lot of people or holds the customer's money and does not give it to the merchant and keeps it with them in the name of return and tells that it refunded the money. 59 thousand rupees. They dont give me any proof of refund money to costumers and really when you make big business they hold your payment and put their pocket
        Aug 13, 2021
        Complaint marked as Resolved 
        PayUMoney customer support has been notified about the posted complaint.
        Verified Support
        Aug 05, 2020
        PayUMoney Customer Care's response
        Hi!

        Apologies for he inconvenience.

        Request you to elaborate your concern along with your registered details in order for us to assist you further with your query.

        Regards,
        Team PayU
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          M
          Mohit sandhu
          Jul 31, 2020
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          My amount is dispute in lots app that gateway use payumoney.

          Dear sir
          please refund my money

          I am add money in LoTS app wallet by payu . Now this money in dispute.please solve my problem. My 30509 rs are in dispute.

          I load money thorough my credit card but now my card is not working. Card is block now please send my money back in my account

          Dispute transaction is - 500142

          Ac no. - [protected]
          IFSC-. UTIB0003233
          +1 photos
          PayUMoney customer support has been notified about the posted complaint.
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            M
            Madan marwah
            Jul 30, 2020
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            Address: Gurugram

            You have repeatedly said that my refund of Rs 50779 has been made to me vide your ARN number[protected] dated 28 /04/20. I have repeatedly said that the money is nor credited in my account even after 3 months.

            I feel the amount has gone to someone else having similar name.
            Can you confirm that this refund is made to Madan Mohan Marwah in SYNDICATE BANK.
            PayUMoney customer support has been notified about the posted complaint.
            Hi!

            Apologies for the inconvenience.

            Request you to share your registered number along with the screenshot of transaction details (Transaction id, amount and date) and we will get this checked for you.

            Regards,
            Team PayU
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              S
              Samxrocky
              Jul 29, 2020
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              Address: Ramlal abhua apura, baman, Agra, UP

              What is this Payumoney ?
              This is your better service you disturb me and You make me sad ?

              Your Settlement is on hold
              Thank you for sharing the information. It will take 2 working days for us to review your information.

              I reported and submitted payment deductions email screenshot on 25th July 2020 and today is 29th July 2020. Yours 2 working days not completed, do your work fast i need my money urgent.
              I send you two image proofs one of the customer payment deduction email screenshot and 2nd one is Service Invoice so please I requested to you again and again Rs. 31392 is not a small amount for me payumoney i want my money in my bank account today.
              +1 photos
              PayUMoney customer support has been notified about the posted complaint.
              Hi!

              Apologies for the inconvenience.

              As checked, our team contacted you and assisted you regarding your concern. Request you to share the buyer confirmation as asked by our team for further assistance.

              Regards,
              Team PayU
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                D
                Devipayu
                Jul 28, 2020
                Resolved
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                Resolved

                This issue is almost an year old. When i did not find a solution i asked you to close my account with payu and you assured that i won't get any sms or email. But you still keeping sending sms for payment i never made. Almost every week i am getting 2-3 sms. What fraud is going on with my mobile number?
                Pl check the payment id below.
                [protected]
                [protected]
                Any no of complaints given you have not bothered to resolve issue. After a lapse of 2 months
                You have started using my number.
                +1 photos
                Aug 9, 2021
                Complaint marked as Resolved 
                PayUMoney customer support has been notified about the posted complaint.
                Verified Support
                Jul 29, 2020
                PayUMoney Customer Care's response
                Hi!

                Apologies for the inconvenience.

                As checked, this number [protected] is being used for transaction at PayU with the name of "Usha Devi" and email id [protected]@hotmail.com . Please check if these details belongs to you. Please let us know if these credentials don't belong to you.

                Regards,
                Team PayU
                Jul 29, 2020
                Updated by Devipayu
                Details are mine. But payment is not mine and I had closed and removed any account I may have with payu earlier and you ensured this will not happen again. But why this payment is attached to my number? May I get the details of payment bank to verify which bank/ card/ used? The issue is not new and I have made several complaints but no payumoney team ever took a responsibility to attend complaint.
                Verified Support
                Aug 04, 2020
                PayUMoney Customer Care's response
                Hi,

                Apologies for he inconvenience.

                Our team has informed the merchant regarding the same. Further, you won't be receiving any further notification regarding the same.

                Regards,
                Team PayU
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                  R
                  Rohit Vaswani
                  from Noida, Uttar Pradesh
                  Jul 27, 2020
                  Resolved
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                  Resolved

                  Got mail from payu that they required proof of delivery of this one transaction id:[protected], and till then all my settlements is put on hold.

                  I have submitted there requirements and unfortunately have received no response from there side.

                  I need timely settlements, i am a small business and run with whatever little i get from the settlements, if payu holds my settlement i will be forced to shut my business.

                  Please help me out.
                  +1 photos
                  Aug 13, 2021
                  Complaint marked as Resolved 
                  PayUMoney customer support has been notified about the posted complaint.
                  Jul 27, 2020
                  Updated by Rohit Vaswani
                  I have submitted your requirements, waiting for your reply.
                  Verified Support
                  Jul 28, 2020
                  PayUMoney Customer Care's response
                  Hi Rohit,

                  Please note that the settlement process is transaction + 2 working days (excluding Saturday, Sunday and bank holidays). Once your customer makes the payment, the same gets automatically settle in your registered bank account as per the settlement process.

                  The settlement for paymet ID[protected] &[protected] will be processed by End of the Day.

                  Regards,
                  Team PayU
                  Hi Rohit,

                  We regret the inconvenience caused.

                  Please visit http://help.payu.in/ to raise your query from your respective account, or share your Merchant ID here so that we may assist you accordingly.

                  Regards,
                  Team PayU
                  Rohit Vaswani's [Complaint's author] reply, Jul 28, 2020
                  Already have, settlement still on hold.
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                    M
                    malay0408
                    Jul 27, 2020
                    Resolved
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                    Resolved

                    Address: CHENNAI

                    Transaction id[protected] amount-12999 date of transaction-26/07/20 merchant name-dd traders (Hilaptop.com).

                    The merchant shown new laptop and then sent me a mail saying warranty is covered by merchant and not by laptop company which means merchant is doing a fraud and selling second hand used laptop to in name os brand new laptop. I have been trying to contatct the merchant regarding same via email and calls but didnt got respond. Hence i need refund and as there is no customer care number of payu i had to complaint here regarding fraud
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    PayUMoney customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 28, 2020
                    PayUMoney Customer Care's response
                    Hi,

                    We would like to inform you that the refund has been processed against the Payment ID:[protected] on[protected] and same will get credited into the source account within 5 to 7 working days (Excluding Saturday, Sunday and bank holiday) from the date of refund.

                    Kindly contact the customer support team of the card/account issuing bank, in case the amount is not credited to the account within the mentioned time

                    Regards,
                    Team PayU
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                      S
                      Sai geetha101
                      Jul 27, 2020
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                      Dear sir,
                      I have done a payment in payumoney dated[protected], but i haven't received the payment receipt on transaction id[protected] with a transfer amount of 1180₹.
                      I request you to send the payment receipt to the following mail id - [protected]@gmail.com
                      Mobile - [protected]
                      PayUMoney customer support has been notified about the posted complaint.
                      Hi Sai,

                      Apologies for the inconvenience.

                      Request you to share your registered number along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and we will get this checked for you.

                      Regards,
                      Team PayU
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                        D
                        Dhanam08
                        Jul 25, 2020
                        Resolved
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                        Resolved

                        I have called this [protected] for new jio fiber new setup on july 11 at 1.45 pm the person spoke to me on that day sent a link to pay 2500 https://www.payumoney.com/invoicing/invoice/7104396/INVo5h1q1a5y5i200711#/ and expiring date 11 july 2021 to opt new connection. I have paid today 25 july 2020 using the above mentioned link with this payment i'd your payment (Id[protected] of rs 2500.0 for jio fiber is successful. For queries on your payment visit: http://pmny.in/FI6L8HEhtoCj and reached one more time this [protected] number for installation after payment but the person who spoke to me today yokesh / lokesh stated that there is no transaction done also he didn't give the clear explanation about the installation or refund i have asked the ticket number and about the conversation done on july 11.. As well as today but he is not giving any i'd for referrance.. Seriously i don't want to opt jio fiber after this unfair situation. It's totally heck i just need the refund amount 2500.
                        I have called this [protected] for new jio fiber new setup on july 11 at 1.45 pm the person spoke to me on that day sent a link to pay 2500 https://www.payumoney.com/invoicing/invoice/7104396/INVo5h1q1a5y5i200711#/ and expiring date 11 july 2021 to opt new connection. I have paid today 25 july 2020 using the above mentioned link with this payment i'd your payment (Id[protected] of rs 2500.0 for jio fiber is successful. For queries on your payment visit: http://pmny.in/FI6L8HEhtoCj and reached one more time this [protected] number for installation after payment but the person who spoke to me today yokesh / lokesh stated that there is no transaction done also he didn't give the clear explanation about the installation or refund i have asked the ticket number and about the conversation done on july 11.. As well as today but he is not giving any i'd for referrance.. Seriously i don't want to opt jio fiber after this unfair situation. It's totally heck i just need the refund amount 2500.
                        +1 photos
                        Aug 10, 2021
                        Complaint marked as Resolved 
                        PayUMoney customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 28, 2020
                        PayUMoney Customer Care's response
                        Hi,

                        We are really sorry about this and totally understand your concern over here. We'd suggest you to raise this immediately to the Cyber Cell office and they shall assist you further.

                        Regards,
                        Team PayU
                        Where should I raise a complaint in ciber cell
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                          K
                          kk web developer
                          Jul 24, 2020
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                          Address: Gandhinagar Society, Block Number 43, Ratanpar - 363020.

                          Cyber Crime Portal Complaint_Detail_[protected]-ALL Evidence FINAL

                          aapne fraud website ko payment gateway ka approval kyu diya?

                          aapki galati ki saja aaj india ma kafi sare log bhugat rahe hai.

                          please check my

                          Website Url:
                          https://www.mynotchphone.online/
                          Company Name :
                          Frankie Enterprises

                          ye mere ek ke sath nahi huva hai kafi sare logo ke sath huva hai. please check below link

                          https://consumercomplaintscourt.com/tag/mynotchphone-online/

                          above website pe mane ek order place kiya tha order place kiya tha. uske ek din bad muje ye website ke scam ke bare me pata chalta hai. me turant google pe search karta hu to pata chalta hai ki ye ek farji website hai or logo ko bevkuf banati hai.

                          order cancel karne ka koy option hi nahi hai. nahi koy phone support ke liye phone number hai.

                          order cancel ka koy option nahi tha isliye phone ghar par aaya par mene lene se saf mana kar diya or bluedart wala banda parcel wapas leke chala gaya.

                          Rama Road Shipment Delivered 18 Jul 2020 10:42
                          18 tarikh ko unko ye parcel mil gaya hai par abhi tak muje refund nahi mila hai nahi mere email ka koy javab de rahe hai.

                          kuch number live chat ke liye website pe thode time available huve the vo me aapko deta hu.

                          +91 [protected]
                          +91 [protected]
                          +91 [protected]
                          Email id:
                          [protected]@mynotchphone.online
                          help.[protected]@gmail.com

                          mene company ko refund ke liye bahut bar mail kiya par wo log kuch javab nahi de rahe hai. muje dukh es bat ka hai ki ase fraud karne walo ko payment gateway ke liye approval kese mil jata hai payumoney ase logo ko payment gateway kyu provide karati hai.

                          me cyber crime department ko request karta huki aap jald se jald koy action lijiye varna bahut sare logo ke paise fas jayege

                          Sincerely Yours
                          ER. KULDEEP MAKWANA
                          (SOFTWARE ENGINEER)

                          Mo. +91 [protected]
                          +12 photos
                          PayUMoney customer support has been notified about the posted complaint.
                          Jul 24, 2020
                          Updated by kk web developer
                          Cyber Crime Portal Complaint_Detail_[protected]-ALL Evidence FINAL

                          Sir please help fraud my account balance

                          22700

                          Refund my full amount immediately - Comment #3783534 - Image #0
                          Refund my full amount immediately - Comment #3783534 - Image #1
                          Refund my full amount immediately - Comment #3783534 - Image #2
                          Refund my full amount immediately - Comment #3783534 - Image #3
                          Refund my full amount immediately - Comment #3783534 - Image #4
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                            A
                            avrao
                            from Hyderabad, Telangana
                            Jul 24, 2020
                            Resolved
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                            Resolved

                            Refund of rs.2, 999.00
                            Jul 28, 2020
                            Complaint marked as Resolved 
                            Till now resolved my complaint on refund my money if Rs. 2999.00. payumoney complaint status update [id: 2674512]. Please refund immediately it's long overdue. A V Rao
                            PayUMoney customer support has been notified about the posted complaint.
                            Hi Avrao,

                            We regret the inconvenience caused.

                            We request you to share your Payment ID so that we can assist you with the transaction status. Please visit help.payu.in to raise your query.

                            Regards,
                            Team PayU
                            Payment Id means what. I have paid through my internet bank of SBI
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                              A
                              avrao
                              from Hyderabad, Telangana
                              Jul 23, 2020
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                              Address: 35-5/4. Saikripa apartment. Ground floor, opp: saibaba temple,G.K.Colony, Sainikpuri.Hyderabad.Telangana-500094

                              To transfer inb payu payments private lim [protected]igaiqepdx4 transfer to 45
                              23-may-2020
                              (23-may-2020) to transfer upi/dr/[protected]/linga ja/bkid/lingajaswa/groce
                              For rs.2, 999.00
                              PayUMoney customer support has been notified about the posted complaint.
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                                A
                                Athenaconsultans
                                Jul 22, 2020
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                                Address: athenachandigarh@gmail,com

                                Hi,
                                I was applying for Rera but I mistakenly paid on an agent website and he is not picking up the phone, the money was sent to his account through PayU account screenshot attached. Please help and refund the money.

                                Merchant Name RERA Filling
                                Payment ID[protected]
                                Amount 6000/-

                                Regards,
                                Athena Consultants
                                +1 photos
                                PayUMoney customer support has been notified about the posted complaint.
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                                  N
                                  Ninad Kedare
                                  Jul 22, 2020
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                                  Address: Mumbai, Pune

                                  Payumoney supports fake business links.

                                  Trimmo online business website is supported by payumoney. After accepting the payments, the website doesn't respond to the product purchase.

                                  No response from trimmo online against the purchase or complaints done.
                                  PayUMoney customer support has been notified about the posted complaint.
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                                    M
                                    mayurramswaroop
                                    from Noida, Uttar Pradesh
                                    Jul 21, 2020
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                                    Address: NA

                                    I have purchased Resistance band in 299.99 from website LIVEYOUROWNSTYLE.co.in

                                    The payment was done through payumoney

                                    Product was not delivered and there are lot of complain about this website and still website is working and payment is still transferred by your company,

                                    Your company is not blocking the transaction and not giving any security for payment gateway for transiction.

                                    In Payumoney site there is no support for this fraud and no support from the merchant site also,

                                    Please resolve this and block the merchant,

                                    Marchant transaction id is
                                    Merchant Transaction Identifier [protected]

                                    Block him. I don't want my money back but I want to stop him because he is taking money from other people too.

                                    Kind Regards
                                    Mayur
                                    +1 photos
                                    PayUMoney customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 23, 2020
                                    PayUMoney Customer Care's response
                                    PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback at your issuing bank
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                                      T
                                      Tarun C Patel
                                      Jul 21, 2020
                                      Resolved
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                                      Resolved

                                      With reference to above please note the transaction ids which my customer have done payment using payumoney gateway with below mentioned transaction numbers[protected] and[protected] request you to kindly settle the payment els will be forced to take legal action against you
                                      Aug 13, 2021
                                      Complaint marked as Resolved 
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 22, 2020
                                      PayUMoney Customer Care's response
                                      Hi Tarun,

                                      Apologies for the inconvenience.

                                      As checked, we are awaiting for your settlement release approval from our team. Request you to wait for sometime, you will receive your settlement soon.

                                      Regards,
                                      Team PayU
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                                        N
                                        Neerajkumar123456
                                        Jul 19, 2020
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                                        Address: Surat

                                        Dear sir
                                        I have ordered zabronic home theater 5.1 from humvyapaar.com. But product not received yet.. Please solve my problem.
                                        +3 photos
                                        PayUMoney customer support has been notified about the posted complaint.
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