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PayUMoney Complaints & Reviews

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Updated: Dec 24, 2025
Complaints 3775
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2133
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PayUMoney reviews & complaints page 84

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S
siddhant bhavsar
from Nashik, Maharashtra
Sep 7, 2020
Resolved
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Address: AURANGABAD
Website: aumc.aurangabadmahapalika.org/EIPPROD/pgway/index.jsp

Dear sir/madam,
I have paid aurangabad property tax through payu money rs.1595.40/- on dtd.25/08/2020 on behalf of prafulla tanaji patange property tax.
Amount has been deducted from my account but receipt not generated on aurangabd muncipal site. My property tax penalty is increasing day by day.

Please do the needful...

Supporting attached...
+2 photos
Aug 13, 2021
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Sep 08, 2020
PayUMoney Customer Care's response
Hi!

Apologies for the inconvenience.

As checked, this is a successful transaction via PayU id [protected] and transaction Id[protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team PayU
Thanks issue resolved...
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    S
    Saquib Jawed
    Sep 3, 2020
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    My transaction is successful but I didn't get receipt of that transaction.
    PayUMoney customer support has been notified about the posted complaint.
    I have paid my college fee through payu and as I already said above that I didn't get receipt of that transaction.Payment I'd for this transaction is[protected]. My email id is [protected]@gmail.com
    Please send the receipt ASAP
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      D
      dasdipak
      from Tinsukia, Assam
      Sep 3, 2020
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      On 15th and 16th August '20 I purchased items through your payment gate way, but sorry to say that I haven't received the items as yet . Though I wrote to the Marchant no response from them as yet . Please resolve the issue at the earliest.
      PayUMoney customer support has been notified about the posted complaint.
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        B
        Baba Jacksparrow
        Sep 2, 2020
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        Address: Karnatak,Banngloro

        My money did not payed for my own original work
        +1 photos
        PayUMoney customer support has been notified about the posted complaint.
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          J
          Jitendra Singhania
          Sep 2, 2020
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          I applied to recharge my IDEA Mobile through PAYUMONEY with Rs. 379/- although amount has been debited from my Bank but shown Transaction failed. Transaction ID[protected]-2020.

          Till today, I have neither received back my money from PAYUMONEY nor recharge of my Mobile.

          I request, please look into the matter and resolve.

          With best regards
          JITENDRA SINGHANIA
          PayUMoney customer support has been notified about the posted complaint.
          Hi!

          Apologies for the inconvenience.

          Request you to share your registered number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

          Regards, Team PayU
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            R
            Rahat Mehra
            Sep 2, 2020
            Resolved
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            Resolved

            The settlement of transaction I'd[protected] invoice number INVq9a1x7a7f1m200824 and source id [protected] has been put on hold inspite of me submiting all proof multiple times to payu. Kindly help resolve. Payu is neither releasing the payment to the merchant not refund ing it back to the customer. Just holding it with them.
            Aug 13, 2021
            Complaint marked as Resolved 
            PayUMoney customer support has been notified about the posted complaint.
            Verified Support
            Sep 06, 2020
            PayUMoney Customer Care's response
            Hi!

            Apologies for the inconvenience.

            As checked, your issue has been resolved and your settlement has been completed. Please let us know in case any further assistance is required.

            Regards,
            Team PayU
            Verified Support
            Sep 09, 2020
            PayUMoney Customer Care's response
            Hi,
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              N
              neelbaroda
              Sep 2, 2020
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              One Table buy online from Boxgig.in Website on 19/08/2020 and i hve received sms from PayU ( Your payment ( ID[protected] of Rs 2499.00 for Divyanshu Jain is Successful. ) Also i have received mail of order from that website. But Till date i have not receive product. So request u to reverse the amount from merchant account and refund me.
              +2 photos
              PayUMoney customer support has been notified about the posted complaint.
              Hi!

              Apologies for the inconvenience.

              As checked, this is a successful transaction via payment Id[protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

              Regards,
              Team PayU
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                D
                Dheeraj0506
                Sep 2, 2020
                Resolved
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                Resolved

                Address: warangal, Telangana

                I have paid my fees to National Institute of Technology warangal through payumoney on 2 September, 2020 and my transaction id is[protected] .But i didn't get fee reciept unlike as said. can you please resend it to my mail dheeru0506.[protected]@gmail.com it is quite urgent
                Aug 9, 2021
                Complaint marked as Resolved 
                PayUMoney customer support has been notified about the posted complaint.
                Hi Dheetaj,

                We are unable to view the needful PayU Payment ID here. Please help us with the same here or at help.payu.in for further assistance.

                Regards
                Team PayU
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                  S
                  swapnil008855
                  Sep 1, 2020
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                  I have paid my tution fees of nit warangal from payu money with payment id :[protected] in this extra fee
                  Payu convenience fee (Includes gst) : rs. 220.78
                  Gst : rs. 33.68
                  When gst has been deducted then why the convenience fee has been taken. I want the full refund of my convenience fee.
                  PayUMoney customer support has been notified about the posted complaint.
                  Sep 02, 2020
                  Updated by swapnil008855
                  Where should i have to submit my complaint
                  Hi Swapnil,

                  We requst you to raise your concern via help.payu.in so that we may check and assist you with the transaction status. We are unable to find your details over here. We appreciate you undersatnding and suuport in this matter.

                  Regards,
                  PayU Team
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                    T
                    Tushant Rajput
                    Sep 1, 2020
                    Resolved
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                    Resolved

                    I have a made a payment of tuition fees of national institute of technology through pay u on[protected] and transaction i'd[protected] but i haven't received payment receipt
                    Aug 9, 2021
                    Complaint marked as Resolved 
                    PayUMoney customer support has been notified about the posted complaint.
                    Hi Tushant,

                    We have already shared the needful receipt on your mail ID. Let us know for any other assistance.

                    Regards
                    Team PayU
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                      N
                      nileshtablet
                      Aug 31, 2020
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                      Your transaction with payment id[protected] on date 13/08/2020 is successful payment of 2499/- but not received any shipping details or not order
                      PayUMoney customer support has been notified about the posted complaint.
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                        B
                        bhaitera643
                        Aug 31, 2020
                        Resolved
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                        Resolved

                        I was adding rs500 in rockinternational. Live website with payumoney gateway. After redirecting to merchant website. I saw that my transaction is failed. I have rechecked my amount in paytm but it was already deducted. I also got message from paytm for successful transaction. I have also contacted merchant but the said, we haven't received any amount.
                        So please refund amount of 500rs in source wallet (Paytm) linked with [protected].
                        The transaction i'd is [protected] on 30th august, 2020 at 10:04pm.
                        +1 photos
                        Aug 14, 2021
                        Complaint marked as Resolved 
                        PayUMoney customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 02, 2020
                        PayUMoney Customer Care's response
                        Hi,

                        Please note that this is a successful transaction via Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

                        For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 1c827ec3-c608-4a0e-9151-9f574b5ccf05 in order to get the status at their end

                        Regards,
                        Team PayU
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                          R
                          rutwikreddy rikkala
                          Aug 31, 2020
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                          Iam a student of national institute of technology warangal. I paid an amount of 64700 inr using sbi net banking, the amount was deducted from my account but the payment was failed due to some issue. I hereby request you to please look into the issue and refund the amount as soon as possible.
                          +1 photos
                          PayUMoney customer support has been notified about the posted complaint.
                          Aug 31, 2020
                          Updated by rutwikreddy rikkala
                          I have paid 64700 to the national institute of technology, warangal. Amount was deducted from the bank account but the payment was failed due to some issues. I hereby request you to please look into the conflict and refund the amount to the account as soon as possible.
                          Aug 31, 2020
                          Updated by rutwikreddy rikkala
                          Payment ID:[protected]

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                            K
                            KalsAbhi
                            Aug 30, 2020
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                            Received txt msg on 19/08/2020 regarding telecast tablet pc android 10.1 inch, touch screen 4gb/64gb dial camera at special price - rs.2999/- with keyboard.
                            Company name boxgig.in.
                            When we opt to buy this item, it prompts to payment gateway to payumoney.
                            We pay rs.2999/- via bank card.
                            Payment confirmation rec'd that we spent rs.2999/- at payupaisa57779 on 19/08/2020.
                            This payment with (Id[protected] sucessful to some divyanshu jain.
                            Till date neither any product was delivered by the company nor any response received from boxgig.in.
                            Trying to reach boxgig.in via mail ([protected]@gmail.com) on dt.23/08, 24/08 and today 30/08/2020, but no response received from their side.
                            Requested to payumoney to pls look into this matter and try to resolve as along with boxgig.in, payumoney is equally responsible for this issue.
                            Image of both the service provider is as at risk.
                            Looking forward for an suitable solution from payumoney.

                            Thanks & regards,
                            PayUMoney customer support has been notified about the posted complaint.
                            Nothing have done so far to my complaint.
                            Looking forward for your early action to my complaint.
                            PayUMoney Customer Care's response, Oct 19, 2020
                            Verified Support
                            Hi!

                            Apologies for the inconvenience.

                            Request you to share your registered number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                            Regards,
                            Team PayU
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                              S
                              Shanmuga Priya Tours and Travels
                              Aug 30, 2020
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                              Merchand id : 603619

                              Our customer made payment rs 1, 27, 000 for air ticket booking through payumoney link... After payment we got message from payumoney that payment on hold and ask for proof of delivery... Booking and payment date 25 aug 2020 and we received mail on 26 aug 2020. We uploaded invoice for the booking on 26 aug 2020 and we got message as it will take 2 working days to review. As of now (30 aug 2020) there is no update about the payment. 3 bank working days completed.in this pandemic situation getting business is very hard. Guest travel also completed but payment not yet released from payumoney.

                              Kindly advice to get our amount or want to take legal action to payumoney

                              We attached customer invoice copy for your reference
                              +1 photos
                              PayUMoney customer support has been notified about the posted complaint.
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                                S
                                sujresh
                                Aug 27, 2020
                                Resolved
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                                Resolved

                                Address: NO,146,PALANI GOUNDER ILLAM,, 9TH STREET, GANDHIPURAM,

                                I received a message in my mobile that message is (Price drop alert! Nex 5i smartphone 6gb/128gb (Forest green) 48mp+8mp+5mp camera, 20mp front camera mrp:-rs.9999 today:-rs2989 1dj.in/1/a t&c) and i saw that product and i like that product i ordered but payment option is cod not available than i payed via google pay i have tranction id
                                I received message in my mobile payumn (Your payment (Id[protected] of rs2989.0 for vicebear.in is successful. Form queries on your payment visit: http://pmny.in/FI6L8HEhtoCj
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                PayUMoney customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 31, 2020
                                PayUMoney Customer Care's response
                                Hi!

                                Apologies for the inconvenience.

                                As checked, this is a successful transaction via transaction Id[protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance.

                                Regards,
                                Team PayU
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                                  P
                                  Pravsp45
                                  Aug 26, 2020
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                                  Website: boxgig.in

                                  I have placed an online order for the Teclast T30 Andriod 9.0 4G Phone Call Tablet 10.1" 1920x1200 MTK P70 4GB RAM 64GB ROM 8000mAh Tablets PC Dual Camera GPS Type-C - with wireless keyboard × 1 on Boxgig.in on 19th August 2020. I have received a confirmation email but not received any product. I am unable to contact merchant. Please don't clear payment to merchant and initiate refund.

                                  Your payment(Id[protected] of Rs 2499.0 for Divyanshu Jain is successful. For queries on your payment visit: http://pmny.in/FI6L8HEhtoCj

                                  Price Drop Alert!Telecast Ta blet PC Andriod 10.1Inch, Touch Screen, 4GB/64GB, Dual Camera MRP-Rs9999 Today Price-Rs2499 boxgig.in/products/q/[protected]
                                  T&C
                                  PayUMoney customer support has been notified about the posted complaint.
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                                    C
                                    Capt Gyanendra
                                    Aug 26, 2020
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                                    I have placed an online order for the "teclast t30 android 9.0 4g phone call tablet" on boxgig.in on 19th august 2020. I have received a confirmation email but not received any product. I am unable to contact merchant. Please don't clear payment to merchant and initiate refund.

                                    Your payment (Id[protected] of rs 2499.0 for divyanshu jain is successful. For queries on your payment visit: http://pmny.in/FI6L8HEhtoCj

                                    Price drop alert! Telecast ta blet pc andriod 10.1inch, touch screen, 4gb/64gb, dual camera mrp-rs9999 today price-rs2499 boxgig.in/products/q/[protected]
                                    T&c
                                    +2 photos
                                    PayUMoney customer support has been notified about the posted complaint.
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                                      O
                                      Opulentinfyservices
                                      Aug 25, 2020
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                                      Address: HYDERABAD

                                      Order summary
                                      Teclast T30 Andriod 9.0 4G Phone Call Tablet 10.1" 1920x1200 MTK P70 4GB RAM 64GB ROM 8000mAh Tablets PC Dual Camera GPS Type-C - without keyboard × 1..

                                      Order no MS1381. Aug 12 2020, 02:16 am.

                                      I have placed an order from that time till now no response from tapgig. I sent out emails on their helptapgig nothing useful.
                                      PayUMoney customer support has been notified about the posted complaint.
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                                        C
                                        Cm Rathour
                                        Aug 24, 2020
                                        Resolved
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                                        Resolved

                                        Address: Bookmytab.com Mayapuri delhi

                                        I book my tab fm bookmytab.com
                                        Received old and used and faulty tab..

                                        Payment - 4299.08
                                        Transition id[protected]
                                        Payment to [protected]@ybl
                                        Date - 12 Aug 2020.
                                        +1 photos
                                        Aug 9, 2021
                                        Complaint marked as Resolved 
                                        PayUMoney customer support has been notified about the posted complaint.
                                        Hi !

                                        Please note, PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues.Request you to connect with the support team of the merchant for further assistance.

                                        Regards,
                                        Team PayU
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