PayUMoney Complaints & Reviews

I have placed an online order for the "Teclast T30 Android 9.0 4G phone Call Tablet with wireless keyboard" on Box gig.in and made a payment of Rs.2999/- through you on 19th August, 2020 which was duly received in the account of Mr.Priyanshu Jain. My transaction ID is[protected] dated[protected].
Since then I have sent them to messages to know the status of my online order but till date I received no reply from them.
Hence, you are kindly requested to apprise me of the present status or arrange to refund my money.
Thanks and hope to hear from you soon.
R.K.Srivastava

+3 photos

Aug 13, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2020

PayUMoney Customer Care's response Hi Rajendra,

Apologies for the inconvenience.

As checked, this is a successful transaction via transaction Id[protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance.

Regards,
Team PayU

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Even after lot of things, my payment is still not settled. I have given all details. The payment was done on 16 aug 2020.
Till date payment not received

My mid 6653949
[protected]
[protected]@gmail.com

Aug 9, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Aug 25, 2020

Verified Support

Hi Siddharth,

Apologies for the inconvenience.

As checked, our team has initiated the refund against your transaction on 24/08/2020 via ARN 74332740238023704909879 after your approval on your ticket id ZI[protected]. Further, amount will reflect in source account within 3-5 working days. Request you to wait for the given timeline.

Regards,
Team PayU

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There are discrepancies for following periods

1. October 2019 to November 2019.

2. Feb 2020 to March 2020

3. July 2020

Merchant id : 6127386

We don't know whom to speak to.
There is no phone no given to us for support.
Emails are getting bounced on "[protected]@payumoney.com"

On payu help page there is no way I can raise a settlement issue.

Its disappointing that we have to struggle to receive our own hard-earned money.

Can someone from payu please contact and resolve this asap.

Aug 9, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Aug 25, 2020

Hi Deepti,

As checked, our team tried contacting you on your registered number but unable to connect with you. Further our team has shared you an email regarding your concern. Request you to check the same and reply on same email for further assistance.

Regards,
Team PayU

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Dear payumoney team,

I had made a transaction of rs 7500/- through payumoney, the transaction was successful, but i did not receive the receipt of the same on my registered email id.
The transaction details are as below:-
Transaction id:[protected]
Transaction amount:-rs 7500/-
Transaction date:-05/08/2020

Since i have to submit the receipt of above in my college for recoupment purpose, it is requested to kindly provide me the receipt.

Thanks in advance

+1 photos

PayUMoney customer support has been notified about the posted complaint.

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Neeta Meena

May 19, 2021

I had done transaction using payumoney but i didn't received email
I need merchant transaction id
What to do??

Didn't get transaction mail from PayUmoney - Comment #3834865 - Image #0

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4 found this helpful

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I have amount to be settled... It was on hold and i was told to furnish documents, i havent received the settlement.
Also i have submitted complaints many a time on payumoney support.
This is my complaint no. : lo[protected]

PayUMoney customer support has been notified about the posted complaint.

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raje9401

Aug 23, 2020

complaint no.:LO[protected]

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I had ordered a teclast tablet/ pc, [ order id - ms1875] from 'tapgig.in, powered by shopify' worth rupees: 2, 999, under the name of mr. Anil n. Sonawane on15th of august 2020. The payment was made from my phonepe wallet upi (Phone number: [protected]- transaction id p2008151600197841441155. The transaction was made through payu payment service. (Payu payment id[protected]. The payment wasn't made to the vendor 'tapgig.in' but some (Divyanshu jain). The vendor isn't replying. I want my money back; refund.
How can you verify a fake/ fraud company to use your services. My humble request is to stop dealing from any payment done for tapgig, so no other person get fooled by tapgig.in

Website url:
https://tapgig.in/collections/smartphone/products/q

Please look at this issue as earliest as possible.
Thanking you,

+3 photos

Sep 4, 2020

Complaint marked as Resolved

Successful refund from payU/ merchant

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2020

PayUMoney Customer Care's response Hi,

Apologies for the inconvenience.

As checked, this is a successful transaction via transaction Id[protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance.

Regards,
Team PayU

Aug 26, 2020

Updated by Sachin A. Sonawane The merchant doesn't reply, they haven't replied past two weeks or so.
What should I do?

Verified Support

Sep 07, 2020

PayUMoney Customer Care's response Hi Sachin!

As checked, your transaction has been refunded by the merchant on 04/09/2020. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team PayU

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S

Sachin A. Sonawane

from Mumbai, Maharashtra

Sep 4, 2020

Successful refund from payU received.

online shopping fraud by tapgig, by shopify. payu - Comment #3730004 - Image #0

online shopping fraud by tapgig, by shopify. payu - Comment #3730004 - Image #1

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I have ordered a tablet from tapgig.com on aug 10th. My order no. Is ms1239, i have paid an amount of rs. 2499/- towards the product through your payment site. I request you to refund my amount immediately or else will give a police complaint against your site.

+1 photos

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Address: Boxgig.in

Sir I have purchased Android tablet 10 inch through boxgig.in but item not received. I have online payment through PayUmoney. Yor are requested refund my amount.

+2 photos

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PayUMoney Customer Care

from Gurgaon, Haryana

Aug 23, 2020

Verified Support

Hey, this is a successful TXN via PayUmoney Payment ID[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.
PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback at your issuing bank.

Regards
Team PayU

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I have made a product purchase at skyclue.in for an online product MS Office 2019. I have made the payment through payUmoney which was successful. I have not recieved the product or any confirmation from the seller party skyclue.in. I am just suspecting it is fake. I want an immediate refund of my money which I have made for the purchase of the product.

+1 photos

PayUMoney customer support has been notified about the posted complaint.

Aug 21, 2020

Updated by Zulur The transaction id is[protected].

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Hi,

I had paid rs.2, 999/- for purchase of a tablet phone on boxgig.in and the transaction number is[protected] dated 14/08/2020.

Neither i received the product from the website nor any response to the mails.

It looks like a fake website. Is there any way to recover the money?

Pls ensure that this id is blocked so that the others can be saved from being cheated.

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A

Arr Pee Ess

Aug 21, 2020

I tried complaining on https://help.payu.in/ and its states Your transaction with Payment ID[protected] on date 14/08/2020 is successful . Please contact merchant for order/service delivery or refund related concerns. There is no provision to attach any file there. After struggling for 2-3 days, I somehow managed to get your email address: [protected]@payu.in (not sure if this is the correct email address though).

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PayUMoney Customer Care

from Gurgaon, Haryana

Aug 21, 2020

Verified Support

Hi,

Apologies for the inconvenience.

Request you to share your registered number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our team will assist you with your query.

Regards,
Team PayU

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A

Arr Pee Ess

Aug 23, 2020

Hey, I aleady mentioned that I'm unable to attach files via help.payu.in & you're asking to do the same. Pls let me know any other medium to communicate with you.

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A

Arr Pee Ess

Sep 2, 2020

Any update on this?

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A

Arr Pee Ess

Sep 16, 2020

There has been no response from PayU. What do I do?

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PayUMoney Customer Care

from Gurgaon, Haryana

Sep 17, 2020

Verified Support

Hi!

Apologies for the inconvenience.

As checked, this is a successful transaction via transaction Id[protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

Regards,
Team PayU

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Address: No 23 ,nehru st, Thandai periyar nagar, Thirumullaivoyal

I had received a message from boxgig.in regarding 10 inch tablet at special price of Rs 2499 (without keyboard). I had ordered the same through their website on 17th august 2020 at 11:13 pm and paid for it online. I have not recieved any information except the mail that I shall recieve it in 3 to 4 days time and I shall be notified about it. I have rewritten to the company enquiring about the status but there is no reply . Kindly advice how to recover the tablet or money

+3 photos

Aug 14, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2020

PayUMoney Customer Care's response Hi

Apologies for the inconvenience.

Request you to share your registered number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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I am buy from boxgig website teclast t30 tablet amount 2499 through payumoney details. Your payment(Id[protected] of Rs 2499.0 for Divyanshu Jain is successful. For queries on your payment visit: http://pmny.in/FI6L8HEhtoCj product is not come pls refund amount my account needful to do

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2020

PayUMoney Customer Care's response Hi,

Apologies for the inconvenience.

This is a successful transaction via transaction Id[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance.

Regards,
Team PayU

Aug 21, 2020

Updated by arunmani08 Merchant is fraud company products is not come fraud merchant account to added payumoney a/c why ?

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A

arunmani08

Aug 21, 2020

Sir.
I am send merchant email id no response this no contact number you mechant contact refund to amount through payment gateway payumoney

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Merchant ID- 7167167
with reference to the above merchant ID, my payment is on hold for no reason, I have provided the documents, I'm unable to reach you or get a reply from you by any mode of communication, we even went to their office, it was closed, our entire business is on hold because of their irresponsible action, and they doesn't care, you should responsible for the business loss and mental trauma, settle my payments asap.

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PayUMoney Customer Care

from Gurgaon, Haryana

Aug 21, 2020

Verified Support

Hi,

Apologies for the inconvenience. ! I have forwarded your concern to our respective team. Please be assured we'll resolve your query as soon as possible.

Regards,
Team PayU

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PayUMoney Customer Care

from Gurgaon, Haryana

Aug 25, 2020

Verified Support

Hi!

Apologies for the delay in resolution.

As checked, your issue has been resolved. You will receive the settlement in your account within 24 hours.

Regards,
Team PayU

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Hi,

I am facing issue with payment gateway and I am unable to reach their customers care through phone or by mail

This payment gateway support only fraud merchant and loot our money

I need merchant details for my transaction and vendor is fraud,

How I can raise complaint in cybercrime

Regards

J.Rameshbabu

+1 photos

PayUMoney customer support has been notified about the posted complaint.

Aug 19, 2020

Updated by Ramesh197777 This is my transaction ID details

Aug 19, 2020

Updated by Ramesh197777 How they allowed fruad merchant without GST details and if merchant not able to supply the material, what the payumoney going too do,

Because of secure payment gateway we paid

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Teclast t30 andriod 9.0 4g phone call tablet 10.1" 1920x1200 mtk p70 4gb ram 64gb rom 8000mah tablets pc dual camera gps type-c - with wireless keyboard × 1

Rs. 2, 999.00

Subtotal

Rs. 2, 999.00
Shipping

Rs. 0.00
Taxes

Rs. 0.00
Total

Rs. 2, 999.00
Payu in_paisa

Rs. 2, 999.00
Above seen was the order confirmation from the vendor tapgig.in, even payment was done through online, but still there is no response from the vendor, pls try to solve this complaint either by returning money or by giving tab.

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Aug 20, 2020

Verified Support

Hi Jaivin,

Hi, please share the below details for assistance.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card

Regards
Team PayU

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Sir,
Requesting to please refund my money of transaction done on 07/07/2020 from account no [protected] on payu payment gateway of Rs5959 having transaction ID-[protected] And transaction no. Of 98126444 via net banking. the order on ShopClues app was cancelled, a refund is given by them on 08/06/2020 but I have not got refund credited in my account till now.I am enclosing details in attachment.Please suggest a resolution to my problem.

+2 photos

Aug 25, 2020

Complaint marked as Resolved

Refunded the amount after call from costomer care.

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 20, 2020

PayUMoney Customer Care's response Hi, as checked refund was successfully initiated on[protected] for PayU id [protected] and shall be reflecting in your account by now. Please find the needful Bank ARN no. 98126444 for your reference. Please cocntact your issuing bank for any further assistance.

Regards
Team PayU

Aug 21, 2020

Updated by Andyross Bank is saying to contact the payment gateway support for refund regarding ARN no. 98126444. Nothing is possible from their end.

Aug 25, 2020

Updated by Andyross Resolved Successfully..Thanx consumercomplaints.

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Address: Rajnandgaon

I have ordered 4 phones from oneplus.in website i didnt get my phones yet order number below mentioned. M[protected] M[protected] M[protected] M[protected]
Thanks
Ajay
[protected]

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Address: Guairagoan

I received sms with a web address link of boxgig.in for purchase of tab at a discount cost of ₹2999. At this when shown for shopping confirmed the order went for payu money payment channel. I made the payment through debit card after confirming the otp. But i received a sms that payment has gone to one jain. When i checked the id, it was fake. That is why i am complaining. If any details required, i am ready to furnish.

[protected]@gmail.com

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PayUMoney Customer Care

from Gurgaon, Haryana

Aug 19, 2020

Verified Support

Hi!

Apologies for the inconvenience.

Request you to share your registered number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and we will get this checked for you.

Regards,
Team PayU

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Address: Delhi

I paid money for ferns and petals for online cake delivery via payu through phonepe. Money got deducted from my account but the merchant had not received my money and my order is not confirmed. C2008171230100696519136 is my transaction id.could you please check it out and Please send my money back

+1 photos

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PayUMoney Customer Care

from Gurgaon, Haryana

Aug 20, 2020

Verified Support

Hi, as checked refund was successfully initiated on[protected] for PayU id [protected] and shall reflect in the source account within 3 to 5 working days. Let us know for any other assistance.

Regards
Team PayU

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Deposited house tax as per following detail but receipt not generated. Money not refunded

Nagar Nigam Lucknow
House ID : 9157B84643
Mukul Saxena

Reference ID:[protected]

Transaction Type:Shopping Mall Payment

From Account:41520xxxxxxxx342

Transaction Date(dd/MM/yyyy)07/08/2020

Request date(dd/MM/yyyy)07/08/2020

To Account:CITRUS PAYMENT SOLUTIONS

Beneficiary Account Number:[protected]

Transaction Amount:INR 2, 338.00

Remark:

Transaction Status:Success

External Reference Number:[protected]

Aug 20, 2020

Complaint marked as Resolved

resolved by nagar nigam lucknow

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PayUMoney Customer Care

from Gurgaon, Haryana

Aug 19, 2020

Verified Support

Hi!

Apologies for the inconvenience.

Request you to DM us your registered number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and we will get this checked for you.

PayUMoney Complaints & Reviews

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PayUMoney reviews & complaints page 85

Non receipt of Android 9.0 4G calling Tablet 10.1"

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Payment, clearing and settlement process

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Settlement Issue. Discrepancies. Not all is settled

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Didn't get transaction mail from PayUmoney

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Settlement of my payment

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online shopping fraud by tapgig, by shopify. payu

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Regarding my purchasal

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Android tablet 10 inch items not received

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Online Product purchase related

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payment to fake website - boxgig.in

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Cyber fraud by Boxing.in

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Teclast t30 tablet through payment payumoney

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My payment is kept on hold with no reason

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There is no customer care number and mail id d

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i am complaining about payumoney and tapgig.in for cheating.

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Refund not credited till now in bank.

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refund not received from oneplus

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Payment through payumoney was fraud

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Ferns and petals cake delivery

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Payment done but receipt not generated

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