I am a verified merchant on pay u india and my merchant id is :- 5694388.
One of my customer was done 1 transaction via pay u using cc, below is the transaction detail.
Transection id :[protected] dated :- 9/6/2020
Description :[protected]
Source id :- [protected]
Amount :- 1100.00
Complaint query ticket genereted on 13/6/2020
Ticket number :- bh[protected]
Reply received on 16/6/2020, detail is given below from payu money
Information required
(Kindly provide invoice, proof of delivery and buyer confirmation through his/her mail on [protected]@payumoney.com stating that he/she has received the products and will not raise any dispute against payu money regarding the same. We request you to ask him/her to provide the copy of his government id proof along with the copy of the credit card with the first 6 and the last 4 digits visible for the settlement of the amount.)
If payu money need such detail by buyer like id proof, credit card copy and response by mail, then why they did not take this step at the time of transaction. Client does not have much time to give all of his detail again. Buyer get his material, then why he will give all of his credential,
We only request the buyer to pay from payu money, if he pay, it means he is ready, and also customer provided his contact number along with email id.
Please request you to release the payment, any of the account, seller or buyer whatever else, what is the point keeping money stuck with you. The time for sharing information is 48 hours, have you ever answered within the time,
Suddenly my account is also on hold, giving me an error (While we prepare your service agreement, you can start uploading documents to enable money transfer to your verified bank account) i did not know, when this error willbe removed.
Thanks.
Aug 7, 2021
Complaint marked as Resolved
PayUMoney customer support has been notified about the posted complaint.
We regret the inconvenience caused. We request you to share your payment ID with us so that we can check and assist you with the status.
You may visit http://help.payu.in/ to raise a query.
Regards,
Team PayU