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PayUMoney Complaints & Reviews

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Updated: Jul 19, 2025
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PayUMoney reviews & complaints page 92

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V
vijaya kanthi Kiran
Jun 16, 2020
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Address: Kurnool

On[protected] i have made a transaction ezeephone.com of rs.4479.2

No response from merchant

I request payumoney to submit merchant details his account number etc.. Otherwise payumonry has to refund the amount as it allowed payment service to fraud website.

My mobile [protected]
PayUMoney customer support has been notified about the posted complaint.
Hi Vijaya,

Apologies for the inconvenience.

Request you to share your registered number along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our team will assist you further with your query.

Regards,
Team PayU
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    Prajeet Mahipal
    Jun 16, 2020
    Resolved
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    Resolved

    My merchant id 6130724
    Payumoney says that
    As payment id:[protected] has been done using your own card, we will not be able to process this amount as self-transaction are prohibited at Payu Money. However, we will refund this transaction back to its source after TDR deduction for Rs 29292, and the same shall reflect in your account within 3-5 working days. Kindly approve.
    But amount not refunded to customer credit card today till and this is not self transaction.
    +1 photos
    Jun 17, 2020
    Complaint marked as Resolved 
    I am unable to connect payumoney by any email and contact no., not answering any call or email. Email - [email protected]
    PayUMoney customer support has been notified about the posted complaint.
    Jun 24, 2020
    Updated by Prajeet Mahipal
    No any reply from payumoney
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      S
      Smitha Sriram
      Jun 16, 2020
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      I made a transaction to evok.com through amazon pay and payu gateway. A money of 27711 rs was deducted but the merchant says transaction failed and money credited back which i did not receive. Transaction date is june 2, 2020 and id is [protected].
      Kindly make sure the money is credited back to my account.
      PayUMoney customer support has been notified about the posted complaint.
      Hi Smitha,

      Apologies for the inconvenience.

      Request you to share your registered number along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our team will assist you further with your concern.

      Regards,
      Team PayU
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        K
        Ksm computers
        Jun 16, 2020
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        Dear sir

        Payumoney is allowing payment of fake site ezeephone.com. Ezeephone.com is selling phone and tablets on internet. There is no confirmation of order on ezeephone.com. Ezeephone.com contact number and email ids are fraud. Getting failed email message.

        I bought one tablet of rs 4199.23 with payment id[protected]. Payment processed through payumoney. Ezeephone.com is doing fraud.

        Please help me to get my refund.
        +1 photos
        PayUMoney customer support has been notified about the posted complaint.
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          A
          Abhishek28Bangalore
          Jun 16, 2020
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          I had booked 3 tickets plus hotel from mybalaji.in

          Total amount 1200 + 1200 + 1000 = 3400 rupees but these guys are not answering the phone.

          Thank you for shopping with us! Your transaction with www.mybalaji.in was successful.
          Order amount rs 1200.00
          Payment id [protected]
          Merchant order id room
          Order date & time march[protected]:25:59 pm
          Invoice description room
          Invoice number inv[protected]

          Thank you for shopping with us! Your transaction with www.mybalaji.in was successful.
          Order amount rs 1200.00
          Payment id [protected]
          Merchant order id k4os5xfe
          Order date & time march[protected]:46:53 pm
          Merchant transaction identifier k4os5xfe

          Thank you for shopping with us! Your transaction with www.mybalaji.in was successful.
          Order amount rs 1000.00
          Payment id [protected]
          Merchant order id deposit
          Order date & time march[protected]:48:43 pm
          Invoice description deposit
          Invoice number inv[protected]

          All invoices and receipts here.

          They are extorting money on behalf of god which is very unholy

          I need full amount refund or will go to consumer court
          PayUMoney customer support has been notified about the posted complaint.
          Jun 16, 2020
          Updated by Abhishek28Bangalore
          website name is mybalaji.in
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            V
            vasuvadla9
            Jun 15, 2020
            Resolved
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            Resolved

            Dear sir

            Payumoney is allowing payment of fake site ezeephone.com. Ezeephone.com is selling phone and tablets on internet. There is no confirmation of order on ezeephone.com. Ezeephone.com contact number and email ids are fraud. Getting failed email message.

            I ordered one tablet of rs 3999.20 on 12th June 2020, payment processed through payumoney. Both ezeephone.com and payumoney are doing fraud together.

            Please help me to get my refund.
            +1 photos
            Jun 22, 2020
            Complaint marked as Resolved 
            No complaint was not resolved, they call me on Tuesday 16-6-2020 and told me that will receive my order in 2 or 3 days but product was not delivered till now. I have tried today (22-6-2020) to call back to number (+91 8447027954) from which I got call but number was not working.
            PayUMoney customer support has been notified about the posted complaint.
            No complaint was not resolved, they call me on Tuesday[protected] and told me that will receive my order in 2 or 3 days but product was not delivered till now. I have tried today to call back to number (+91 [protected]) from which I got call but number was not working.
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              S
              snarwal
              Jun 15, 2020
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              I have deposited money online to buy krypton tab through pay u money on ezeephones.com website. Did not receive nay confirmation from merchant about the order and delivery date. I understand that its a fraud and fake website. Request to refund my money asap. Transaction id is[protected] on 14th june 2020. Received confirmation from pay u money about money transfer. Please refund my hard earned money.
              PayUMoney customer support has been notified about the posted complaint.
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                R
                Rishâv
                Jun 15, 2020
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                Sir,
                I paid rs 50 via payu on 15th june 2020, through net banking. Amount got deducted but payment didn't get confirmed.
                Reference no.[protected].
                Kindly reimburse the paid amount.
                PayUMoney customer support has been notified about the posted complaint.
                Hi Risav,

                Apologies for the inconvenience.

                Request you to share your registered number along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our team will assist you further with your concern.

                Regards,
                Team PayU
                Sir,
                I tried for payU support, but it shows that the amount entered is incorrect. The screenshot of the deducted amount and reference number is atted with this . Kindly look into it and help me get my money refunded.

                regarding reimbursement of deducted money - Comment #3693382 - Image #0
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                  U
                  Umar Manzoor Bhat
                  Jun 15, 2020
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                  I made payment by payumoney for rs 2999 to mr ankit jain payment i'd[protected] dated[protected] at 10:04 pm but till date i get no information about my purchased product. So please do help me in getting my product else transfer my money back
                  PayUMoney customer support has been notified about the posted complaint.
                  Hi Umar,

                  Apologies for the inconvenience.

                  Request you to share your registered number along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our team will assist you further with your concern.

                  Regards,
                  Team PayU
                  What registration number
                  I can provide snap shots
                  But when to upload them
                  At help. Pay.u.in I am not getting any option like that
                  Please help
                  Hi Umar,

                  Apologies for the inconvenience.

                  Request you to share your transaction details (Transaction id, amount and date) via help.payu.in and our team will assist you further with your concern.

                  Regards,
                  Team PayU
                  I m providing all details On help.Pay.In
                  They say transaction successful ...contact merchandise...

                  I have contacts of merchandise ...
                  Please do refund my payment

                  With regards

                  received no item till date - Comment #3694039 - Image #0
                  received no item till date - Comment #3694039 - Image #1
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                    M
                    mfhussain695
                    Jun 14, 2020
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                    Website: ezeephone.com

                    Dear sir

                    Payumoney is allowing payment of fake site ezeephone.com. Ezeephone.com is selling phone and tablets on internet. There is no confirmation of order on ezeephone.com. Ezeephone.com contact number and email ids are fraud. Getting failed email message.

                    I bought one tablet of rs 3999.20. Payment processed through payumoney. Both ezeephone.com and payumoney are doing fraud together.

                    Please help me to get my refund.
                    +2 photos
                    PayUMoney customer support has been notified about the posted complaint.
                    Jun 14, 2020
                    Updated by mfhussain695
                    Payment is 4479.2 Rs
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                      P
                      pankaj Kr. sinha
                      Jun 14, 2020
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                      Address: 2 Uma Kunj Colony In front Of Shri Santos Gangwar MP BJP Bharat Area Trust Koharapeer Road

                      I have make payment by payumoney rs. 2999 for ankit jain payment id is[protected] dated 03.06.2020 wed. 10.30 pm but till date i do not get any information about my product till date. So please give the details regarding my product

                      Thanks with regards

                      Pankaj
                      PayUMoney customer support has been notified about the posted complaint.
                      Hi Pankaj,

                      Apologies for the inconvenience.

                      Request you to share your registered number along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our team will assist you further with your concern.

                      Regards,
                      Team PayU
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                        G
                        giljo jose c
                        Jun 13, 2020
                        Resolved
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                        Resolved

                        Address: i think west bengal & pune

                        Dear sir/madam
                        I book one tab amount is 3499.30, 7th june 2020, me transferred via google pay.
                        Booked with ezeephones.com, payment processed through payu money. My booking id no:[protected]. Ezeephones is cancelled and says not delivered, money refund within 48 hours, but not recieved money. My transaction to payu refer no:[protected]. Please help me to get my refund 3499.30

                        Giljo jose c
                        [protected]
                        Aug 9, 2021
                        Complaint marked as Resolved 
                        PayUMoney customer support has been notified about the posted complaint.
                        Jun 13, 2020
                        Updated by giljo jose c
                        Not solved, please refund money.
                        Hi,

                        Apologies for the inconvenience.

                        Request you to share us your registered number along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and we will get this checked for you.

                        Regards,
                        Team PayU
                        giljo jose c's [Complaint's author] reply, Jun 13, 2020
                        Not get screenshots ezeephones.com open not get details, only recievethis booking id ezeephones is 1975327922, and transaction no:515274490 and refer no:015916352833, amount is 3499.30, date 7th June 2020.please refund money
                        Hi Giljo,

                        Apologies for the inconvenience.

                        As checked, this is a successful transaction via transaction Id - [protected] & bank reference number T2006071652335511479194 at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

                        Regards,
                        Team PayU
                        giljo jose c's [Complaint's author] reply, Jun 14, 2020
                        Sir me talk to merchant ezeephone mr.amit mishra 9432495373 he told cancelled order and not get message ezeephone refund money via UPI.he request my upi password.and he send link.after few minutes some andhrabank upi send request debit link to me 5000, after few second next message 4500.both link me not open.me doubt some frauding.me required money is only 3499.30, now I know ezeephone and payumoney both are doing fraud together.please refund money.my Mobile is 9446320476
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                          M
                          Majalan Gangmei
                          Jun 13, 2020
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                          I had made an ordered in ezeephone.com on10/06/2020 and made payment through payu but there is no confirmation message or email till today. When i try to email but the mail was not found. Even payu email which i get from google is blocked to my email. What should i do now?. Please help me out if there is possible ways to get refund.
                          PayUMoney customer support has been notified about the posted complaint.
                          Hi Majalan,

                          Apologies for the inconvenience.

                          Request you to share us your registered number along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and we will get this checked for you.

                          Regards,
                          Team PayU
                          Majalan Gangmei's [Complaint's author] reply, Jun 14, 2020
                          Payment id 327606199. Amount is rs 3999.20 on 10/06/2020
                          Majalan Gangmei's [Complaint's author] reply, Jun 14, 2020
                          Contact no.8486126431
                          I tried emailing at [protected]@payumoney.com but it was block.

                          made payment through payumoney to fraud website ezeephone company - Comment #3692415 - Image #0
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                            P
                            Prajeet Mahipal
                            Jun 13, 2020
                            Resolved
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                            Resolved

                            Address: Meditech computers nariyara, chhattisgarh

                            I sell a cctv set worth rs. 30000 by credit card. Afer 21 day no refund or setteled. He saying self payment not settled and amount hold and it is not self payment. Payumoney cheat me,
                            No contact no. And no mail to connect for any query.
                            Anybody help about this issue.
                            Aug 9, 2021
                            Complaint marked as Resolved 
                            PayUMoney customer support has been notified about the posted complaint.
                            Hi,

                            Apologies for the inconvenience.

                            Request you to share your concern via help.payu.in and our team will assist you further with your query.

                            Regards,
                            Team PayU
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                              M
                              mani1960
                              Jun 12, 2020
                              Resolved
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                              Resolved

                              I placed order in healthmug and transferred rs 976 thro’ pay u. The amount was debited from my account and order transaction failed with healthmug. I want refund. Transaction id[protected]
                              +1 photos
                              Jun 16, 2020
                              Complaint marked as Resolved 
                              No response from the company and there is no customer care email Id.Worst behaviour.
                              PayUMoney customer support has been notified about the posted complaint.
                              Hi Mani,

                              Apologies for the inconvenience.

                              As checked, this is a successful transaction via payment Id[protected] and bank reference number [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

                              Regards,
                              Team PayU
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                                D
                                dassinfotech
                                Jun 12, 2020
                                Resolved
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                                Resolved

                                Address: 201 aggarwal chamber iv veer sawarkar block shakar pur delhi 110092

                                I have done payment of 120/ of false company so revert back to my payment

                                Transactionid is[protected] and date is 12/06/2020 so pls revert back my payment this is false company
                                Aug 9, 2021
                                Complaint marked as Resolved 
                                PayUMoney customer support has been notified about the posted complaint.
                                Hi,

                                Apologies for the inconvenience.

                                Request you to share your registered number along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our team will assist you further with your concern.

                                Regards,
                                Team PayU
                                my mobile no. [protected] my transactionid is[protected] payment of 120/

                                i have done payment of 120/ of false company so revert back to my payment - Comment #3692310 - Image #0
                                Hi,

                                Apologies for the inconvenience.

                                As checked, this is a successful transaction via transaction Id[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

                                Regards,
                                Team PayU
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                                  J
                                  Juman Manu
                                  Jun 12, 2020
                                  Resolved
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                                  Resolved

                                  Address: Gazhiyabad, Delhi

                                  I purchased a mobile from ezeephone.com but a duplicate product is delivered. It has no any specifications mentioned in the website. I paid 4479.20 for this. I expect a refund.
                                  +1 photos
                                  Aug 9, 2021
                                  Complaint marked as Resolved 
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Hi.

                                  Apologies for the inconvenience.

                                  PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues.For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund/ replacement, request you to contact the merchant directly to get the status at their end.

                                  Regards,
                                  Team PayU
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                                    S
                                    smfsundar
                                    Jun 12, 2020
                                    Resolved
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                                    Resolved

                                    Address: Madurai, tamilnadu

                                    I placed a order ezeephone, vide order no: [protected] and payment id - [protected] via payu rs. 4499.00 on 9-6-2020. Kindly send your payment acknowledge and tracking no.. When i will get the product. Please send your reply to the above mail. Id.

                                    Sundararajan. N
                                    +1 photos
                                    Aug 9, 2021
                                    Complaint marked as Resolved 
                                    PayUMoney customer support has been notified about the posted complaint.
                                    Jun 12, 2020
                                    Updated by smfsundar
                                    i contacted the concern through [protected]@ezeephones.com via email, and it was returned, The response from the remote server was:
                                    554 5.1.1 <[protected]@ezeephones.com>: Recipient address rejected: undeliverable address: host mail-outgoing-fef.relay.svc.cluster.local[10.27.5.106] said: 554 5.7.1 <[protected]@ezeephones.com>: Relay access denied (in reply to RCPT TO command)
                                    Hi,

                                    Apologies for the inconvenience.

                                    As checked, this is a successful transaction via transaction Id[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant on [protected]@gmail.com for further assistance.

                                    Regards,
                                    Team PayU
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                                      J
                                      Jun 11, 2020
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                                      M/s shine summer - online store, selling fabric, fragrance, smartphones advertised to sell redmi note 7 pro for rs 2999/= on10/5/2020 i paid in online thru payumoney. Both shine summer and payumoney send receipt in web confirmation/email for their order no:ss6902 but failed to deliver. When asked delivery they said material will not be delivered so refund will be made if i provid to shine summer my debit card number, expairy date, ccv number, 3dpin number of the card, age, date of birth for which i said all the details can not be reveal. He said if not refund will not be given. I have receipt for paid money, their cell numbers:[protected], [protected]. I request to get refund of my money paid rs.2999/. Request payumoney who was the money collector in online for "shine summer" can arrange to get back my refund to have confident to pay online money in payumoney system
                                      +2 photos
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Jun 13, 2020
                                      Updated by [email protected]
                                      Today morning (13/6/2020) a call came from cell number:[protected] and asking in HINDI did you make complaint, I said I don't know Hindi, can you speak in English. He scold something ( I believe) and cut the line. every day nowadays some body call but the refund issue still not settled. Please help
                                      Verified Support
                                      Jun 14, 2020
                                      PayUMoney Customer Care's response
                                      Hi,

                                      Apologies for the inconvenience.

                                      As checked, this is a successful transaction via transaction Id[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant on [protected]@gmail.comfor further assistance.

                                      Regards,
                                      Team PayU
                                      Jun 15, 2020
                                      Updated by [email protected]
                                      Dear Team PayU,
                                      Thanks for notification, It is not fair for you simply wash hand in the transaction involved, that means you are profession is not like genuine.

                                      I don't expect this reply from PayUMoney, if so next time how to have confidence in any transaction involved by PayUMoney. If you think it is one time business next time don't bothered it is ok but the business started is not one time it must be for until your heirs follow. I send the complaint copy to help to get resolved if you wash hand then I have to look into other way only.
                                      anyway thanks for notification
                                      Note: You have not given full email address of merchant also
                                      s.devaraj
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                                        A
                                        Akmrstudio
                                        Jun 11, 2020
                                        Resolved
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                                        Resolved

                                        Https://www.ezeephones.com
                                        I have to oay via credit card
                                        Payubiz please refund my amount very fast, no received amount then we complaint cybercrime
                                        +1 photos
                                        Aug 9, 2021
                                        Complaint marked as Resolved 
                                        PayUMoney customer support has been notified about the posted complaint.
                                        Hi,

                                        As checked, this is a successful transaction via transaction Id - [protected] and bank reference number[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

                                        Regards,
                                        Team PayU
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