PayUMoney Complaints & Reviews

I am a verified merchant on pay u india and my merchant id is :- 5694388.
One of my customer was done 1 transaction via pay u using cc, below is the transaction detail.

Transection id :[protected] dated :- 9/6/2020
Description :[protected]
Source id :- [protected]
Amount :- 1100.00

Complaint query ticket genereted on 13/6/2020
Ticket number :- bh[protected]
Reply received on 16/6/2020, detail is given below from payu money
Information required

(Kindly provide invoice, proof of delivery and buyer confirmation through his/her mail on [protected]@payumoney.com stating that he/she has received the products and will not raise any dispute against payu money regarding the same. We request you to ask him/her to provide the copy of his government id proof along with the copy of the credit card with the first 6 and the last 4 digits visible for the settlement of the amount.)

If payu money need such detail by buyer like id proof, credit card copy and response by mail, then why they did not take this step at the time of transaction. Client does not have much time to give all of his detail again. Buyer get his material, then why he will give all of his credential,

We only request the buyer to pay from payu money, if he pay, it means he is ready, and also customer provided his contact number along with email id.

Please request you to release the payment, any of the account, seller or buyer whatever else, what is the point keeping money stuck with you. The time for sharing information is 48 hours, have you ever answered within the time,
Suddenly my account is also on hold, giving me an error (While we prepare your service agreement, you can start uploading documents to enable money transfer to your verified bank account) i did not know, when this error willbe removed.

Thanks.

Date of the incident[protected]

my customers are paid me a amount for my services
almost 10k rupees worth has been blocked and they are not releasing the amount and i have raised a ticket they are not responding

please solve the problem

On[protected] i have made a transaction ezeephone.com of rs.4479.2

No response from merchant

I request payumoney to submit merchant details his account number etc.. Otherwise payumonry has to refund the amount as it allowed payment service to fraud website.

My mobile [protected]

My merchant id 6130724
Payumoney says that
As payment id:[protected] has been done using your own card, we will not be able to process this amount as self-transaction are prohibited at Payu Money. However, we will refund this transaction back to its source after TDR deduction for Rs 29292, and the same shall reflect in your account within 3-5 working days. Kindly approve.
But amount not refunded to customer credit card today till and this is not self transaction.

I made a transaction to evok.com through amazon pay and payu gateway. A money of 27711 rs was deducted but the merchant says transaction failed and money credited back which i did not receive. Transaction date is june 2, 2020 and id is [protected].
Kindly make sure the money is credited back to my account.

Dear sir

Payumoney is allowing payment of fake site ezeephone.com. Ezeephone.com is selling phone and tablets on internet. There is no confirmation of order on ezeephone.com. Ezeephone.com contact number and email ids are fraud. Getting failed email message.

I bought one tablet of rs 4199.23 with payment id[protected]. Payment processed through payumoney. Ezeephone.com is doing fraud.

Please help me to get my refund.

I had booked 3 tickets plus hotel from mybalaji.in

Total amount 1200 + 1200 + 1000 = 3400 rupees but these guys are not answering the phone.

Thank you for shopping with us! Your transaction with www.mybalaji.in was successful.
Order amount rs 1200.00
Payment id [protected]
Merchant order id room
Order date & time march[protected]:25:59 pm
Invoice description room
Invoice number inv[protected]

Thank you for shopping with us! Your transaction with www.mybalaji.in was successful.
Order amount rs 1200.00
Payment id [protected]
Merchant order id k4os5xfe
Order date & time march[protected]:46:53 pm
Merchant transaction identifier k4os5xfe

Thank you for shopping with us! Your transaction with www.mybalaji.in was successful.
Order amount rs 1000.00
Payment id [protected]
Merchant order id deposit
Order date & time march[protected]:48:43 pm
Invoice description deposit
Invoice number inv[protected]

All invoices and receipts here.

They are extorting money on behalf of god which is very unholy

I need full amount refund or will go to consumer court

Dear sir

Payumoney is allowing payment of fake site ezeephone.com. Ezeephone.com is selling phone and tablets on internet. There is no confirmation of order on ezeephone.com. Ezeephone.com contact number and email ids are fraud. Getting failed email message.

I ordered one tablet of rs 3999.20 on 12th June 2020, payment processed through payumoney. Both ezeephone.com and payumoney are doing fraud together.

Please help me to get my refund.

I have deposited money online to buy krypton tab through pay u money on ezeephones.com website. Did not receive nay confirmation from merchant about the order and delivery date. I understand that its a fraud and fake website. Request to refund my money asap. Transaction id is[protected] on 14th june 2020. Received confirmation from pay u money about money transfer. Please refund my hard earned money.

Sir,
I paid rs 50 via payu on 15th june 2020, through net banking. Amount got deducted but payment didn't get confirmed.
Reference no.[protected].
Kindly reimburse the paid amount.

I made payment by payumoney for rs 2999 to mr ankit jain payment i'd[protected] dated[protected] at 10:04 pm but till date i get no information about my purchased product. So please do help me in getting my product else transfer my money back

Dear sir

Payumoney is allowing payment of fake site ezeephone.com. Ezeephone.com is selling phone and tablets on internet. There is no confirmation of order on ezeephone.com. Ezeephone.com contact number and email ids are fraud. Getting failed email message.

I bought one tablet of rs 3999.20. Payment processed through payumoney. Both ezeephone.com and payumoney are doing fraud together.

Please help me to get my refund.

I have make payment by payumoney rs. 2999 for ankit jain payment id is[protected] dated 03.06.2020 wed. 10.30 pm but till date i do not get any information about my product till date. So please give the details regarding my product

Thanks with regards

Pankaj

Dear sir/madam
I book one tab amount is 3499.30, 7th june 2020, me transferred via google pay.
Booked with ezeephones.com, payment processed through payu money. My booking id no:[protected]. Ezeephones is cancelled and says not delivered, money refund within 48 hours, but not recieved money. My transaction to payu refer no:[protected]. Please help me to get my refund 3499.30

Giljo jose c
[protected]

I had made an ordered in ezeephone.com on10/06/2020 and made payment through payu but there is no confirmation message or email till today. When i try to email but the mail was not found. Even payu email which i get from google is blocked to my email. What should i do now?. Please help me out if there is possible ways to get refund.

I sell a cctv set worth rs. 30000 by credit card. Afer 21 day no refund or setteled. He saying self payment not settled and amount hold and it is not self payment. Payumoney cheat me,
No contact no. And no mail to connect for any query.
Anybody help about this issue.

I placed order in healthmug and transferred rs 976 thro’ pay u. The amount was debited from my account and order transaction failed with healthmug. I want refund. Transaction id[protected]

I have done payment of 120/ of false company so revert back to my payment

Transactionid is[protected] and date is 12/06/2020 so pls revert back my payment this is false company

I purchased a mobile from ezeephone.com but a duplicate product is delivered. It has no any specifications mentioned in the website. I paid 4479.20 for this. I expect a refund.

I placed a order ezeephone, vide order no: [protected] and payment id - [protected] via payu rs. 4499.00 on 9-6-2020. Kindly send your payment acknowledge and tracking no.. When i will get the product. Please send your reply to the above mail. Id.

Sundararajan. N