PayUMoney Complaints & Reviews

Hope the merchant sends the order please follow up n see that the merchant does not cheat or debit the merchant ac n refund Rs 999ec

My order no MS1461, i paid 2999 rupees, am not receive my order so i need refund my money

I have been directed to request for refund using upi.how safe is it? Why can't it be refunded to same account. And by when will I get the refund all these details are not conveyed.

Thank you for the response. Frankly this is my first use of PayUMoney and I am quite disappointed. Your help chat is a hoax!. This answer could have been provided directly by your customer service. There is no telephone number provided in your site. I tried several times the Help chat. It was montonously repeating the question and answers that is not relevant in my case. No person is available to answer in case of difficulty with the automated chat. It is clear that the company is not interested in genuine customer care.
By the way why it should take so many days to return the failed payment?

Regarding your claim on 22/05/2020 on my earlier filed complaint about the zero response from the self-styled
online shopping website merchant- www.smartphonebazaar.online, can in no way be accepted. This is because,
customers like me does not trust any online shipping website straightaway even if it belongs to the Ambani group or Tata Group but rely only on the payment gateway the said website uses, which are authorised in India by RBI based on certain guidelines, rules and regulations. As per the RBI guidelines/rules/regulations, every payment gateway can enroll a merchant to grant them access to their payment gateway only after obtaining the complete KYC of that merchant and also about the list of articles/items/things they offer through their online shopping site. In my case, the said merchant of that shopping site has failed to respond in any manner I tried to contact after my payment was routed through your gateway. Hence, in this regard, you can't wash-off your hands by simply saying that you are bridging the merchant and their customer but should own the responsibility of catching the said merchant who has gone underground by contacting the bank to which you have passed on
my paid amount as per the written commitment made between you and that merchant. SO, IT IS YOUR PRIME
DUTY TO ENSURE THAT YOUR GATEWAY IS 100% SECURE AND ACCEPT ONLY GENUINE MERCHANTS WHO
CAN BE REACHABLE BY YOU AT ANY POINT OF TIME. AS A QUALIFIED CHARTERED ACCOUNTANT WITH 40+ YEARS OF EXPERIENCE, I AM THOROUGH AS TO WHAT IS THE DUTY OF EVERY PAYMENT GATEWAY AND
THE RIGHTS THEY HAVE TO QUESTION ANY MERCHANT ON THEIR ROLL WHEN THINGS GO HAYWIRE. SO,
THERE IS NO QUESTION OF WAITING PATIENTLY TILL THE SKY FALL ON EARTH AND YOU ARE HEREBY REQUESTED TO ACT AS IN THE WAY IT IS TO BE AND ENSURE THAT MY PAID MONEY THROUGH YOUR GATEWAY IS QUICKLY RECOVERED FROM THAT SELF-STYLED BOGUS MERCHANT AND PASS ON THE COLLECTED AMOUNT TO THE BANK ACCOUNT IN THE SAME MODE BY WHICH IT WAS PAID ON THE DAY OF THE TRANSACTION. YOUR IMMEDIATE PROPER ACTION IN RECOVERING THE PAID AMOUNT FROM THE SCAMMER AND REFUNDED TO MY BANK ACCOUNT WITHOUT ANY FURTHER DELAY.
Thanking you;
sincerely yours
V.S.GOPAL, BCOM, FCA
CHARTERED ACCOUNTANT
23/05/2020