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PayUMoney Complaints & Reviews

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Updated: Jul 19, 2025

Complaints 3759

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2133

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1626

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PayUMoney reviews & complaints page 96

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Poor service and cheating company... Friends not use payu...

Guys never use this payment gateway
I[censored] done a successful txn it il settled to after 3months to your account... It's may not be...
Payu is worst and poor payment gateway... There is no guarantee for your money

I m done 25k txn on 17th april but not the amount was settled

I raised a so many tickets for this issue but there was a no response
Jo[protected]
Bt[protected]
Xg[protected]
An[protected]

May 31, 2020

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Apr 30, 2020

Updated by prakash vpp Poor service and cheating company ... Friends not use payu...

Guys never use this payment gateway
I[censored] done a successful txn it il settled to after 3months to your account... It's may not be...
Payu is worst and poor payment gateway... There is no guarantee for your money

I m done 25k txn on 17th April but not the amount was settled

I raised a so many tickets for this issue but there was a no response
JO[protected]
BT[protected]
XG[protected]
AN[protected]

Verified Support

Apr 30, 2020

PayUMoney Customer Care's response Hi Prakash,

Apologies for the inconvenience.

as checked, our team contacted you regarding your concern. Request you to revert on the e-mail that our team has sent you seeking relevant information with details so that we can get this resolved for you on priority.

Regards,
Team PayU

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Hello sir,
On[protected], i in the name of donation to corona fund made a contribution of rs. 20000 (Two transactions @ rs.10000 each) through internet banking from state bank of india. As is evident, the amount donated for a sacred/humane cause has gone inadvertantly to a different destination, not concerned with the cause. To set right the inadvertance, only option is that the amount gets refunded to my saving bank account forthwith, so that the same is correctly sent as a donation to the correct destination ie. Pm cares fund. Sir, you are therefore requested to refund the amount to my sb account in state bank of india as quickly as possible. The transaction ids are[protected] &[protected]. Your quickest response will be very much appreciated. Thanking you, sir.
Sincerely yours,
A. N. Zutshi
Email id, an. [protected]@gmail.com

May 29, 2020

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2020

PayUMoney Customer Care's response Hi Ajodiya,

Thanks for reaching out to us.

Hi! As checked, these are the successful transaction via transaction Id[protected] &[protected] at our end, the amount for the same has been remitted to the merchant. Further, we would suggest you to raise the chargeback for the given transaction with your issuing bank.

Regards,
Team PayU

View replies

A

Ajodiya Zutshi

May 8, 2020

It is reiterated that my complainmt dated[protected] regarding refund of Rs. 20000 wronly gone to PayUMoney has not been resolved as yet causing unnecessary concern. The matter needs to be resolved immediately, so that the amount can be sent to the proper quarter. Hope to get an immediate response.

A.N.Zutshi
Complainant.

PayUMoney Customer Care's response, May 9, 2020

Verified Support

Hi,

We regret the inconvenience caused. Please share your payment ID or transaction details with us so that we may check and assist you with the transaction status.

Regards,
Team PayU

PayUMoney Customer Care's response, May 9, 2020

Verified Support

Hi,

Kindly ignore the previous response!

PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence any refund/resolution will be provided by the merchant only.

As informed earlier, these are the successful transaction via transaction Id - 311312522 & 311310849 and the amount for the same has been remitted to the merchant. We would again advise you to raise the chargeback for the given transaction with your issuing bank.

Regards,
Team PayU

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I paid my property tax through Myghmc app

Ptin no:[protected]
Amount deducted 1357₹ but showing still due

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I paid my property tax through Myghmc app my Ptin number: [protected] in that it selected citrus again in that in selected for upi payment which was done by my phonepe of Rs 1357 on 11th April, 2020, but payment not showing

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I paid my property tax through Myghmc app in that it selected citrus again in that in selected for upi payment which was done by my phonepe of Rs 1357 on 11th April, 2020, but payment not showing

My Ptin number :[protected]
My ghmc login:[protected]
Email:[protected]@gmail.com

+2 photos

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On 21/4/2020, i had initiated a payment of rs. 4521/- through the ghmc app for the payment of my property tax.

The amount was debited through the citrus pay payment gateway through google pay upi but it showed that the transaction failed after i entered the ghmc app and my account was debited.

Please update me on the status of the transaction and provide details about when the refund would be processed.

Name: puthuparampil samuel skariah
Upi id: [protected]@okhdfcbank
Mobile number: [protected]

Please see the below images for more details.

+2 photos

May 25, 2020

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2020

PayUMoney Customer Care's response Hi,

Transaction has been refunded on[protected] under UPI ref no - UPI[protected]. The amount shall reflect in your account within 2 to 3 days Please find the needful RRN[protected]. for your reference.

Regards
Team PayU

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Address: chennai ,tamilnau

Dear sir,
I paid a payment for school fees on dated 21.04.20 for g k shetty vivekanandha vidhyalay junior college, ambattur, but i have not receipt for the same payment, i need this receipt for as a proof and to be shown in school, payment id is[protected] for rs.36364 for vivekanandha educational society. So i request you pl. Send me same receipt on my mail id., [protected]@gmail.com. Mobile number is [protected].

Thank. & regards.
V. Thiyagarajan

May 24, 2020

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2020

PayUMoney Customer Care's response Hi Thiyagarajan,

We regret the inconvenience this may have caused you.

As checked, this is a successful transaction via payment Id[protected] and bank reference number 16763431 at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly to get the status at their end.

Regards,
Team PayU

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Already complained but issue not resolved.
Fraud application, paid with jio money, clicked on refund, but amount was not credited back even in 5 days. Transaction id[protected],[protected]. Please refund my money back.
Fraud app payment still hold from 16th april today it's 23 april but still neither payment not refund or settled.[protected] refund initiated.[protected] settlement in progress. They don't even have a customer care no. Nor email communication. Totally fraud. Please do settlement of 96 red remaining amount.

Jun 2, 2020

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Apr 23, 2020

Updated by santu408 Already complained but issue not resolved.Fraud application, paid with jio money, clicked on refund, but amount was not credited back even in 7 days. Transaction id[protected],[protected].
Fraud app payment still hold from 16th april today it's 23 april but still neither payment not refund or settled.[protected] refund initiated.[protected] settlement in progress.They don't even have a customer care no. Nor email communication. Totally fraud.. Please do settlement of 96 rupees remaining amount.

Verified Support

Apr 23, 2020

PayUMoney Customer Care's response Hi,

We regret the inconvenience caused.

As per your confirmation, we have cancelled the refund of Payment ID[protected]. The settlement will be processed automatically within 2 working days.

Feel free to reach out in case of any further assistance required.

Regards,
Team PayU

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Address: Guntur - Ponnur Road, Tukaram rice mill 29 ward

My money not refund with my bank
Please my money refund

Apr 22, 2020

Updated by motu patlu ben ten My money not refund please my money refund bank account

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Address: Gurgaon

I had done my online shopping through PAYU 0n 13th April 2020 & yet not received any shipping details???

Payment is debited from my account same day & need an assistance on tracking this consignment??? 9 days up & absolutely no info on this product??

Kindly assist in clearing this on priority.

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Hello payumoney team,

I am worried about my refund from healthmug of 1283/-
I had made payment for medicines with hdfc bank and few medicines were rejected, because of which part payment was inititated by healthmug for 1283/- via payumoney.
I received the message from payumoney about my refund of rs 1283.0 from healthmug on saturday (18 th april 2020) but still it is not reflecting in my hdfc bank account, can you kindly look into it? Hdfc bank is telling me that they have no such request from payumoney.
The payumoney payment id is[protected]

-meghna

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2020

PayUMoney Customer Care's response Hi,

We would like to inform you that the refund of amount Rs. 1283.00 has been processed against the Payment ID:[protected] on[protected] with Bank ARN- 15134830110000000829311 and the same will get credited into the source account within 5 to 7 working days (Excluding Saturday, Sunday and bank holiday) from the date of refund.

Kindly contact your issuing bank, in case the amount is not credited to the account within the mentioned time.

Regards,
Team PayU

Apr 23, 2020

Updated by meghna6! Hi PayuMoney Team,

I shared the ARN no and the payment id with the HDFC team, but seems they have denied for any such credit in my account. Kindly please please look into it.

-meghna

Verified Support

Apr 23, 2020

PayUMoney Customer Care's response Hi Meghna,

As informed, the refund amount will get credited into the source account within 5 to 7 working days (Excluding Saturday, Sunday and bank holiday) from the date of refund. Today is the 4th working day, kindly wait till 28th Apr-2020 and contact your issuing bank, in case the amount is not credited to the account within the mentioned time.

Regards,
Team PayU

May 02, 2020

Updated by meghna6! Hi Payumoney customer care,

I am highly disappointed, as it has been more than 15 days and 2 of the refunds are still pending.-->
payment id :[protected], amount - 1283/- and 483/-
Total - 1766/-
HDFC bank has told me there is no such transaction.
Can you kindly let me know where my total money has gone?

View replies

M

meghna6!

Apr 23, 2020

Hi PayuMoney Team,

I shared the ARN no and the payment id with the HDFC team, but seems they have denied for any such credit in my account. Kindly please please look into it.

-meghna

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Fraud application, paid with jio money, clicked on refund, but amount was not credited back even in 5 days. Transaction id[protected],[protected]. Please refund my money back.
Fraud app payment still hold from 16th april today it's 21 april but still neither payment not refund or settled.[protected] refund initiated.[protected] settlement in progress. They don't even have a customer care no. Nor email communication. Totally fraud.

+1 photos

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2020

PayUMoney Customer Care's response Hi,

We regret to inform you that the transaction with Payment ID:[protected] &[protected] has been failed and we have not received funds against the same. Further, the transaction with Payment ID:[protected] is successful, however, the Refund or Settlement has not been processed due to insufficient funds in your account.

Please note that there is a negative balance of Rs. 3.54 in your account. You can either make a self-transaction of the amount of Rs. 4 on your account after including TDR (2%) + GST (18%) via Net Banking so that your refund gets processed automatically.

Note: The rest amount will be settled to your registered bank account.

(OR)

We can cancel the refund and process settlement to your bank account or initiate a partial refund after TDR deduction.

Regards,
Team PayU

Apr 22, 2020

Updated by santu408 Please cancel the refund and initiate settlement of remaining amount.

Apr 22, 2020

Updated by santu408 Please initiate settlement as soon as possible.

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Website: Street wear

I ordered shoes . I pay money through Paytm . The transaction has successful but after some time my transaction dropped . So where my money gone and what i do in this situation . Please give me answer .

Regards
Sujal sahni

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Address: Geeth (H), Nr: Kaipurath palam, Eranhikkal P.O, Calicut 673303.

Rechargecube team

this is to inform you that i mr sivadas my mob no: [protected] (Network operater bsnl) ctopup recharged through your app for amount rs 159/- and service charge rs 8/- total 167, on date[protected] time 03.37pm your payment id[protected], is not get topup recharged yet. I contact with bsnl customer care they replied that they didn't received any topup for these days for the amount 159. Please do the needful at immediately, until we will take necessary action for the fraudulent activity.

Regards

May 30, 2020

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Apr 20, 2020

Updated by Prasoon Parambil PayUMoney Team

This is to inform you that I Mr Sivadas my Mob no: [protected] (Network Operater BSNL) CTOPUP recharged through your APP for amount Rs 159/- and service charge Rs 8/- total 167, On date[protected] time 03.37pm your payment ID[protected], is not get topup recharged yet. I contact with BSNL customer care they replied that they didn't received any topup for these days for the amount 159. Please do the needful at immediately, until we will take necessary action for the fraudulent activity.

Regards

Verified Support

Apr 21, 2020

PayUMoney Customer Care's response Hi Prasoon,

We regret the inconvenience caused.

As checked, this is a successful transaction via transaction Id[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly to get the status at their end.

Regards,
Team PayU

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Address: Chhoti daulatpur po jamalpur munger bihar 811214

Website: payUMoney

Bill amout rs 1078 for sbpdcl ca no[protected] is paid through payUMoney .After payment payumoney given a massage that yiur payment is sussusful vide payment id[protected] on 15 apr 2020. payUMoney shows payment is successful still sbpdcl shows payment is due.

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I asked for refund in the month of February but still have not received it. The customer care has only chat option. It says the amount has been issued but the amount has not been credited to my account yet. If I don't receive the refunded money, I am launching complaint against you.

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Address: delhi india

Yesterday i paid my daughter school fee through your gateway, you charged a very high amount in the form of service charge during the lockdown period, you have taken advantage of lockdown period and charged extra money from us. You are requested to return the extra charge amount. Detail given below for your reference

School fee is 13700/- but you charged 14202.78., rs.502.78 extra
Transaction id no.[protected]
Transaction date is 17-apr-2020
Amount 14202.78

I would sincerely appreciate your prompt assistance in this matter.

Jun 1, 2020

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2020

PayUMoney Customer Care's response Hi,

We would like to inform you that the convenience fees may be applicable on transactions with few merchants (Utilities/Compulsory payments) and the same is visible on the payment page while processing the transaction. We request you to kindly get in touch with the merchant (Shiv Vani Educational Society) for any further issues regarding the same.

Thanks & Regards,
Team PayU

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Dear sir
My name is subrata banerjee, my mobile no is [protected]. Yesterday i bought 10 no of honeywell musk from vijayaragunath navalarnambi pharma, whose
Reg no: tn22d0013817. The among of money is rs.649 i give money from the gateway of payu. I think this company is fraud.
Pl take the necessary action as early as possible so that i can refund my money.
Thanking you
Subrata banerjee
Ph no -[protected]

+1 photos

May 19, 2020

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2020

PayUMoney Customer Care's response Hi Subrata,

We regret the inconvenience caused.

Please note that this is a successful transaction via Payment Id[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Regards,
Team PayU

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Address: Sadar bazar,idgah colony ,Agra, Uttar Pradesh ,[email protected],ph:8448440689

My daughter mistakenly ordered a mobile phone in P- - Deals online shopping, the payment has been done via Pay U money, I want to cancel that order and my money back, in this lock down period its a huge amount for my family, so kindly take this complaint in serious and do the needful ASAP

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My payments deposits are getting canceled from the past 4 days.
A payment deposit with ref id[protected] and ref id[protected] has been canceled.
Whereas they were supposed to be deposit on 10th and 11th april.

When i tried to look for support or help.
It simply does not allow manual scripts.

And the automatic scripts says that the payment will be deposited on 10th and 11th april.

Today is 14th april, i have ni clue when the payment will be received nor i can connect payumoney team.

I have been a part of their service for past 3 years. But this is something where a customer looses interest.

+1 photos

May 24, 2020

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2020

PayUMoney Customer Care's response Hi Rahul,

As checked, the transaction given above are already settled in your bank account. If you have any further please reach out to us via help.payu.in

Regards,
Team PayU

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