PayUMoney Complaints & Reviews

My payments deposits are getting canceled from the past 4 days.
A payment deposit with ref id[protected] and ref id[protected] has been canceled.
Whereas they were supposed to be deposit on 10th and 11th april.

When i tried to look for support or help.
It simply does not allow manual scripts.

And the automatic scripts says that the payment will be deposited on 10th and 11th april.

Today is 14th april, i have ni clue when the payment will be received nor i can connect payumoney team.

I have been a part of their service for past 3 years. But this is something where a customer looses interest.

Please Send me Customer service Number Or email Address..

Till now the Amount Was Not Settel..

I was Done Transaction On 13th April 2020 By Credit card.

Hello, my merchant id - 6817255.
Received payment on 8th april 2020 of my two clients paid me money through payumoney with total amount rs 5, 250.
You block my money, no reply from your side.. Sir/mam i just want to ask u one question that why are you running your business if you can't provide proper service to customer. If there any problem, please let me know.
My 2 payment still not rcvd.in my bank a/c. Amount details
8 april, 2020 = 3250rs (Payment id[protected]
8 april, 2020 = 2000rs (Payment id[protected]

Plz check, status show "settlement in progress"

Thanks and hope you will act on this and get it resolved.

Meri id se kishi dusri id par paishe send ho gaye hai vaapas kaishe aayenge jankari bataiye sir request
Transaction id HDFB5B5FF614FFC4ID7BEEE4A529009F5BC
Send id [protected]@hdfcbank
Utr number[protected]
My mobile nu. [protected]
Refund money 20, 000 1st baar
Second baar 4, 999
Third baar 4, 999

Mid 6742808
Payumoney has put a hold on my money worth more than 3 lakhs because there was a sudden spike in transaction. I don’t what kind of transaction these people expect from a nation wide website caters more than 18 million prospective buyers. Each day is loss of money for us and they casually post that it will take 2 working days to solve the issue.
If my problem is not solved im planning to gather details of all similarly affected merchants through this website and file a class action suit against payumoney for holding my payment against ombudsman scheme for digital transaction rules, creating monetary loss, and mental agony.

Respected sir/mam
My name is ritik dubey I have paid my poytechnic entrance exam fee of amount RS 800 my payment id is[protected] on 11 April 2020 at 10:23:10 A.M
And my merchant transaction id is[protected]
But still in status my fee is pending why ?

My payment which i received of Rs2000 was to be deposited on 10 but it didn't get settled so i raised a ticket to which no reply from them and today they cancelled my deposit. No reply from payu

Hey,
My name is Harshit. My customer send me 300rs through payumoney payment link but after after 3 days your app showing payment deposit cancelled so now what i have to do.
Please Help me.
Transaction Id[protected]

Hi,

I have an account with payu with email : [protected]@gmail.com and i no longer want to use it, but i'm unable to find a channel to contact payu neither can i find the option to delete my account on their website, i want payu to close my account and completely wipe out all the linked documents and related information.

Regards
Shrey tiwari
[protected]@gmail.com

I have booked one ticket on irctc using my using my debit card but i cancel the ticket on irctc portal its showing money has been refunded back to payumoney but the refunded money has not been credited back to my account. Please look into matter.
Refund reference no:05134040096024265422005

Please help

Hello, my merchant id is 6853498. Received payment on 3rd april 2020. You block my money, no reply from your side.. Raised query again n again. Why are you running ypur business if you can't provide proper service to customer. If there any problem, please let me know. And give proper response of you have ticket system in your platform.

Also give me your customer care mobile number my account manager email so i can coordinate to him.

I know now after this complain you will send a message, we are looking forward and that's it.

Still not received refund my money in the merchant services

Hello i was raise my tickets on payumoney customer care portal 6th april 2020 number is sh[protected] for my 15 transection settelment on hold. Payumoney team not responding our emails. My 25000rs on hold and i dont know the reason behind of it. So please let me give my money back.

I was started payumoney gateway since last 15 days. When i was start service they transfers all my customers payment in my bank account susccsfully. But from last 6 days they stop deposit my customers payment in my bank account. My 15 transection settelment amount is 25000rs is on hold and i dont know reason behind of it. I also raise support ticket in there customer portal but they don't give reply on my query. I mentioned above my support ticket number and my mid number is 6977169.

Hello team,
An unauthorised transaction of rs. 29000 was made from my sbi account by some payumoney user after hacking my phone and getting my debit card details. This is completely unauthorised transaction.
I received the following message in my message box.

*sbidrcardx6481 used for rs29000.00 on 06. Apr20 at 11111744 txn#[protected]

When i was checking the details in my transaction history on net banking portal, following description i found regarding the transaction.

*by debit card_othpg[protected]payu_www.freecharge.inGurgaon-

It shows that the transaction was made through payumoney by some user.

The above transaction was made without my permission. My debit card no is [protected]

Regarding above issue i have also made and complaint in my sbi home branch as well as in the police station also.

Against this issue, i need your help to overcome this issue and get the refund which deducted from my account without my permission.

I will be thank full to you.

I have done a transaction for rs 25, 000 from my canara bnk account towards canara hsbc obc life insurance policy on their website.. My amount was debited from account on the same day but i have not received any payment confirmation or receipt fronm them and now when i check on the website the premium amount is showing unpaid.. Even my money was not reversed and even now the premium amount is showing unpaid after 1 week.. Transaction reference no is[protected].. I do not have any other details as the transaction was done on the website directly from account. I want either my money back or the receipt for payment... I have mailed hsbc obc policy also several times but did not get any answer.

Is my order user cancelled
Then can't be refunded the money
The merchant account is not responsible for delivering

My payment (Id[protected] of rs 2999.07 for online shopping is successful. For queries on your payment visit: http://pmny.in/FI6L8HEhtoCj

Confirmed: your order has been successfully placed with order id [protected]. Due to covid 19 pandemic there will be slight delay in dispatching orders. Thank you for shopping.

Plzzz.. Refunded for money in my wallet

I have already raised query for that.

I have already submitted documents for releasing payment. Still my payment on hold.

I have received payment at 19 march then after 72 payment not settled so i can raise a ticket for that.

Then i have received mailed for payu and given list of some document which required for payment settlement.

So i can send all the documents which is required for releasing a payment settlement and the date 30 paril which is given by payu for settlement.

But still at this i didn't received my settlement and didn't get any response from payu merchant support.

This transaction details is
Ticket id: rm[protected]
Merchant id : 6785216

Payment id :[protected]

Customer details

Phone : 90xxxxxx02
Email : [protected]@gmail.com

For instalment of 05.04.2020 (Rs 11661) of lichfl[protected] i started with lichfl transaction number lm-1259423. Due to slow speed of internet payment took long time than usual and finally the amount rs 11661/- was deducted from my sbi savings account on 06.04.2020 at 8.22 pm. Sbi is showing that the amount was paid to payu payments private limited vide txn no. [protected]igailaonv4

Hi,
I have received several payments from different customers on payunow, but in my app from it says that the payments are on hold.
Its almost rs 13069, kindly give me a call or update me why my payments are on hold. I am not a new user or done anything un-ethics, so i request you to please release my payments because its a lot of amount and those money are of my business running.

Hi
My merchant account with payumoney is 6994001.
On 3rd april and 4th april three of my clients paid me money through payumoney with total amount rs60, 000.

Transaction id[protected] rs30, 000
Transaction id[protected] rs12, 000
Transaction id[protected] rs18, 000

Initially it was put on hold and i was asked to submit the invoice, once i did that today, it is still on hold. This money is for the access to training. Please either refund back to my clients or transfer to my merchant bank account but keeping money with you is not acceptable. Its not your money.

I have read so many negative reviews about payumoney so cant wait any longer. My clients are not able to understand the reason for delay when they are okay to give you any kind of confirmation. You can easily call them and confirm. If required, they will also followup with their credit card banks incase their amount is not either transferred to the merchant or refunded back to them. We are fine either way. Once refunded they can make payment using other gateways /methods and at least they can start the course and study in peace.

Thanks and hope you will act on this and get it resolved.