PayUMoney Complaints & Reviews

I was supposed to pay the bbmp property tax of amount 538 so i paid the tax amount on 14/08/2020 through the website bbmptax. Karnataka.gov.in i paid through net banking with payumoney company. The amount has been debited from my account but the status is failed. The status is showing as not paid. My bbmp transaction number is[protected] and page reference number is [protected] i did not get my money back nor my tax payment as paid in the status. Please refund my money back.

Yesterday i paid 1500 rupees to a link he is from freelancer
I want to do typing work he asked for 1500 to deposit money as security fees
But after receiving money he stopped replying me nor he has given me work
I have his email id and payment link
What to do now?
I want my money back
Thank you for your kind action

I made a transaction on the website shinesummer.com based on good reputation of payumoney payment gateway. The payumoney payment id[protected] with amount 999 was deducted in the name of ankit jain instead of website. This raised suspicion and i immediately sent a mail to help center of this website which was non existent. Then i did a search on internet and found out that multiple complains have been filed for the fraud of this website.
Payumoney is either incompetent in doing business or facilitating frauds to conduct online business.

PayU money does not have customer support, they are making fool,
Hi, I am merchant and my id 5132334,
payment made through OLA money
Txn Amount 5000
Date 21 April 2020
Txn Id 5132334

After that you are proceeding refund
Date 30 April 2020
Amount 5000

But the Amount Not refunded Till yet, We are facing typical issue due to Covid-19,

kindly i am requesting to you pls proceed for refund and transfer the amount to the same.

I will not using your services until not resolve.

I placed an order for mobile center on 11th. May 2020 for mobile handset payment I'd[protected] of Rs. 2999.0 later I got information from Amazon that this is the fraud sight using the name of Amazon. My transaction ref. of State Bank of India is [protected] payUmoney Gurugram. I'm a senior citizens, duped by this amount. Request you to reverse the money back to my account. Suresh Kumar Bhardwaj Patna mob. [protected]

I received only msg like this
Your payment(Id[protected] of Rs 2999.0 for Divyanshu Jain is successful. For queries on your payment visit: http://pmny.in/FI6L8HEhtoCj

Pl respond

Hi, payu money
I am a verified merchant on pay u india and my merchant id is :- 5694388.
One of my customer was done 2 transaction via pay u using cc, below is the transaction detail.

04 may 2020 10.19 am,
Transaction id :[protected]
Description :[protected]
Source id :- [protected]
Amount :- 20000
Purchase from :- payment link

05 may 2020 7.58 pm
Transaction id :[protected]
Description :[protected]
Source id :- [protected]
Amount :- 80000
Purchase from :- payment link

Above transaction was done on 4th and 5th may 2020,
On 6th may they were asking through mail regarding additional document, to get the proof of delivery, like invoice/bill/receipt etc.

To reply for the same, i attached invoice on same day,

Immediately i got below reply :
"your settlement is on hold
Thank you for sharing the information. It will take 2 working days for us to review your information."

Now 2 day already over, i did not get any call, or any mail, or any reply.

Mail droped on provided mail id – [protected]@payumoney.com,
I got reply from them :- (Your message to [protected]@payumoney.com has been blocked. See technical details below for more information.)

Then i tried there phone number
Corporate office :- haryana :- contact: +[protected]No response)
Regional offices :- mumbai :- contact :[protected]Wrong no.)
Benagaluru :- contact :[protected]/01
(One is only ringing, and one is auto disconnect immediately)

As per pay u policy on internet, payumoney customer care is available for 24/7 and 365 days a year. On chat complaint.

Then i complaint on 8th may 2020
Complaint no. Js[protected] dt :- 8/5/2020 evening (Settlement status)
Complaint no. Cw[protected] dt :- 8/5/2020 night. (Settlement not received)

And 9th was saturday, 10th was sunday, 11th was monday full working days is also over, and i did not get any call or reply from pay u.

Dear sir, i request you please look into this matter, and transfer my money as early as possible, and if you are not able to transfer the money, please get back refund the money to the customer account.

During the lock down period, we are facing very difficulties regarding money, and if your system, will block such a big transaction, then how will we survive,

Thanks.

[protected]

3 din se jada ho gaya hai lekin abhi tk mujhe mera amount nahi mila hai.
Phle kuch batate nahi hai payment accepted chalu kara dete hai agar profile me koi dikkat hota hai to payment accept hi q chalu krte hai phle vo sb cheej complete karaye fir payment acceptance chalu karaye.
Mera 1.05 lakh fasa huaa hai.
4 din se support ko contact kr raha hai koi response hi nhi mil raha hai naa hi koi contact kr raha hai.
Very bad service.

On 1 march order was placed an amount of rs 997 was deducted. Now the company's details are not available.Pl help to get refund

I paid the money yesterday net banking

I used payumoney for my education videos website as a start-up we had promotion with instagram adds and after getting payment from 4-5 customers they blocked my account settlements and not replying to the mails also! The customers are also worried because they didn't get the service and they are not replying a single thing that they ll refund the amount or ll do settlement! They are just doing fraud things legally! I don't know why they do so? Please help to release the settlements

Hello payu,

We have discussed about this issue with mr. Amit kumar (Sales manager) a long time ago. I have explained to him and he understands our requirement and we agreed that our website will be verified as we are doing legit business.

So, with the hope of verification, we started accepting payments from our customers and we already got around rs. 15, 000 worth of payments.

But, after 4 months of that conversation (And number of complaints on the support chat), our website is still not verified. Therefore, we cannot get any settlements.

We have to stop accepting online payments due to that. I have filed a new complaint on the support system. My merchant id is - 6882706.

I really hope you solve my issues soon!

I made payment of 2999 on payumn today for apple 11 pro mobile which was listed but unable to track the order details.

Your payment (Id[protected] of rs 2999.0 for mobile center is successful. For queries on your payment visit: http://pmny.in/FI6L8HEhtoCj

Please call me on [protected] and inform me regarding my mobile details.

Regards,
Tarandeep singh kohli
Mobile# +91-[protected]

I ordered one mobile online on 26th april 2020. I am not able to track the order id received in my mobile that : confirmed your order id : [protected] is delay after lockdown your product will get.

Now, i am trying to trace my order id in computer i am not getting confirmation only i lost my money rs.2, 999/- (I got message that payumoney is deducted rs.2, 999/-). Please reverse my money because of corona problem no work also for us situation so much critical. It will be very useful if you help us by reversing my money as soon as possible.

Thanking you
Latha

I have an online store and i have been using payumoney as a gateway since the beginning, on 31st may 2019 we received an order of value 16k and the order was successfully deliverd to the customer on 8th june 2019 through delhivery tracking number[protected]. But after 1.5 months we received an email for payumoney that there is a chargeback of 16k from the customer and we need to give clarification and the proof of delivery. We sent the relevant documents to the them, and since then whenever we receive any order from customer and payment is passed through payumoney they have not settled any amount and it always shows "settlement in progress" in their dashboard. We raised several service requests on their website, but never got a single call from them regarding any solution, and they are such a fraud company that they dont even have a customer care number. Now i dont know what to do to solve this issue. Hope someone here will help me to resolve my issue. Details of the order are below.
Transaction id :[protected]
Date :31 may 2019
Amount :₹ 16, 442.00

I have given ordered and paid the two mobiles like below:

Samsung a-10 galaxy order no. [protected] and paid of rs.2999.07 on dated 22.04.2020 by citibank.

Redemi -1 order no. [protected] and paid of rs. 2999.83 by citibank

But still not received and not received any phone calls with status also.

Please call with the status at [protected]/ [protected]

We have raised a ticket vide no. : on[protected] on 23 april 2020 which had an expected solution date 27.04.2020.

But we are still waiting for solution, but no response by the site. Because of which we are unable to do settlements. There is not customer care number or email on which we can complaint.

They are saying our account manager will contact us, but no call or mail received by now

We have done all required changes which were demanded by company.

Our merchant id is 7005889.

@payu.in : please do needful and resolve our problem

Product online payment through phonepe app but no intimation given by bundle Shop online product for order reject and Rs 999 has been credited by my account on 27 Mar 20 but not debited me

For your cooperation please

Sir txn not completed but my money is debited to my acc and also 2 times transaction failed total amount is 800 i. E 400+400.