PayUMoney Complaints & Reviews

Hi,

I have paid my BBMP property tax today through SBI account via PayU on BBMP website, transaction took long time and I saw a blank page instead of a success message.

I checked my account was not deduced at this point, after an hour, I checked BBMP site it was showing showing paid amount 0.00 so I paid this time using HDFC method and it worked.

But later I saw ammount was deduced from my SBI...

We have use payment gateway of payu, we provide our customer payu money payment link... He make payment via that payment link... On 27 march 2020...&... We have provided payumoney... Invoice proof as well... For processing our payment...

But now no one is responding on mail... From payumoney... We have raised ticket on their website as well, but their is no response from them...'

We have also provided them, customer acknowledgement, that he (Customer) had make payment... To us (Model media solutions india pvt ltd) then,

Also... They had not credited my money in my company account... Its more than 10 days now... From the date of transaction on payumoney

Sir, I paid Rs.302 for recharge of TATASKY DTH ON 4.4.20 through Payumoney gateway. My payment ID[protected]. Amount paid from my SBI account. Due to delay in transaction, my DTH service deactivated. hence request you to refund my recharge amount Rs.302/- at the earliest.

Regards,
V Soundar
Advocate
5.4.20

విజయవంతమైన ఈ లావాదేవీ కలిగారు నాకెటువంటి సమాచారమూ లేదు

Ello,

On 30 march 2020, i was booking a ticket on irctc, after making payment it was redirected with error on irctc website,

I received below response from irctc customer care.

Please note that txn [protected] was a settlement-failed transaction for which no amount was debited towards irctc. That is we did not receive any payment authorization from your bankers to book the ticket. Requested to please contact to your bank.

Other details:
Accouny no.: [protected]

Transaction number on idbi statement: ipay/eshp/payu/[protected]/wwwirctccoin00 [[protected]]

Fail transaction number showing on irctc : [protected] [[protected]]

Amount : 820.48 inr

Payment type : net banking (Powered by payu)

I have sent emails to their customer care team but non of the emails are working.

Can you please help?

Thanks,
Amit

On 12th feb 2020 I wanted to make payment for TTD (Tirumala thirupathi devasthanam) booking and paid Rs.2060/- But it did not reach TTD and went to some other account. TTD confirmed that they have not received this amount and i Had to pay again and booked my special darshanam tickets. I asked SBI cards to refund this money as the money did not reach the intended party. SBI cards reveresed this amount upon all enquiry with a clause that they would reverse this amount if the Payumoney claims this amount as genuine. Today i got the reversal notice that Rs.2060/- is debited to my card account. Hence i want a refund of Rs.2060/- from Payumoney.

I have booked one ticket on irctc using my sbi visa card but i cancel ticket on irctc portal its showing money has been refunded back to payumpp but the refunded money has not been credited back to my account. Please look into matter
Bank: sbi visa debit card
Transaction id: [protected]
Cancellation/refund id: [protected]
Payutransaction id:[protected]

Proposal number: [protected]

I cancelled a ticket from redbus worth rs 594.74 which they have have credited, but i have yet to receive it in my account.
I received a message from payu money on 23rd march mentioning the proposal number and the amount but they have not completed the transaction to my account yet.
Where has the money gone?

Vender: redbus
Company: ibibo group
Sent via: payu money
Amt: 594.70

Dear sir
i like to covey you date my order details are as below.
Date of order :-March 19, 2020
ref. order ID no. d403c224c2bd2cb6f91b
PayUmoney Transaction ID:[protected]
Bank Ref. :-IGAIIULGL7
Transation method :- SBIB(NB)
ORDER NO.:-11819
DATE:- MARCH 19, 2020
Email id:- [protected]@gmail.com
payment method
payumoneyRs.816.41

Dear sir, i paid a payment on dated[protected] for rajasthan university of health and science, but i have not receipt for the same payment, i need this receipt for as a proof and to be shown in sunrise collage of pharmacy udaipur, payment id is[protected]Transaction id b2fd43491a7dc42ddaf4]for rs.665.05 for rajasthan university of health and science jaipur. So i request you pl. Send me same receipt on my mail id. [protected]@gmail.com mobile...

My order id:-d403c224c2bd2cb6f91b
Payment method sbib (Nb)
Order no.11819 dt.19/03.2020
Cost of product:- rs.816.41
After giving order no response get at your end till date i have not received any mail, mobile message or ordered product at your end till date i no delivered my order. If is it possible to delivered kindly return my money as soon possible

I am esha asole from amravati, maharashtra. I made payment through payumoney for a collector's edition book from booksnbeyond. But due to some reasons they did not get notified about this payment and didn't make the delivery. Hence, i launched complaint about un arrival of the book. They checked and told me that they mistakenly didn't make the delivery hence initiating the refund process through payumoney (As they handle all there transactions). I received a message from payumoney of refund done but the money didn't reflect in my account. This issue has been going on from a month but they haven't resolved it as payumoney has customer service which is nothing but useless. So, i am asking to resolve this issue at the end of this month or i am making severe issue of this case. The refund money is ₹1099/-

Transaction failed not but amount deducted from my credit card by pay u money. I make transaction for rbl rewards throw pay u money for purschse shop
502.60 rs ammount deducted from my credit card and transaction is failed my ammount is not received by pay u money solve my complaint and give me my ammount in my credit card accout, it is bad experience given by pay umoney.
Attached transation page rbl bank credit card

I paid for the train tickets through payumoney option using credit card.
Even after many days of cancelling the tickets, refund is not credited back to my card. The payumoney autobot for customer queries resolution is useless. The do not provide a dedicated phone number to address customer issues.
Please check and advise status of following transactions:

Transaction id: [protected] pnr: [protected]
Transaction id: [protected] pnr: [protected]
Transaction id: [protected] pnr: [protected]

Dear
Sir / mam
I added 474 rs in my csc wallet of[protected] at 2:11 pm by using payu with paytm upi which upi id is [protected]@paytm and upi reference number[protected] in my dsp portal transaction was failed but in my paytm saction transaction was successful and amount deducted in my bank account i request you please share the payumoney transaction id for further processing of my trasaction thanking you. I am send the mail payu customer care more time but there is no reply.

Rohit kumar
Csc id[protected]
Mobile [protected]
Email - rkaith.[protected]@gmail.com

Hi

I have booked a bluetooth device -
Xiaomi redmi mi airdots wireless bluetooth earphone headphone handsfree azthd0004 bluetooth, earbuds, earphone, gadpro, headphone, mi airdots, redmi airdots, wireless, xiaomi, xiaomi redmi airdots 1
Xiaomi redmi mi airdots wireless bluetooth earphone headphone handsfree azthd0004
Redmi airdots black
1 rs. 1, 199.00scroll for more items
Cost summary
Description price
Subtotal rs. 1, 199.00
Shipping free
Total rs. 1, 199.00

Now ever sine i have purchased the order, no information has been given to me and they are not even picking my phone.

This particular company is using your payment gateway.
I would requst you to kindly help us to get our money back as they seems t be a scam and fake company.

My transaction details are also given beneath -
09/03/2020 09/03/2020 bil/onl/[protected]/payumoney/payu
Money999805/head phone purc 1, 199.00

So please help me.

My phone number is [protected]
I am from faridabad, haryana.

Regards
Dr. Arindham chatterjee

Hi team,
I have purchased a course from udemy app and money was deducted from my account but the course has not been offered to me.
I have been trying for a refund but there is no reply money has been debited from my account but there is no response to the purchase of the course.
Please do kindly look into it and refund my money back.
Ref no.[protected]

I have made payment of rs 3431 through idbi net banking on 2/mar/2020 amount deducted from my account but tran failed. Informed bank and policy bazaar
On same day. Bank replied that money deposited in payu acct no [protected] on same day. Policy not issued and hence policy bazaar
Has to refund via payu. Policy bazaar informed me on[protected] that refund of rs 3431 by pauy id:[protected] bank arn [protected] req id:[protected]. Refund not deposited in my bank till[protected].

Urgent refund required.

We raised payment link through payu money on 06th march 2020 against europe tour package booking for jun 2020.
Our customer paid through his credit cards on the same time however payu money put the amount on hold from the same day. They have asked for invoice which we have submitted and after that raised ticket on their portel.
They have replied on the same ticket on 12th mar 2020, stating to provide additional documents invoice, copy of tickets, buyer confirmation, id proof, copy of cards, which we have submitted instantly.
They closed ticket id without settlement, when i raised this again they aplozised and confirmed that it will be done by 13/03/2020.
I guess payu is making money by holding our hard earned money in their account without any reason.
Such a horrific experience with you team and payu.
Due to non settlement i have missed by vendor payment and facing horrible time due to payu money.
I will seriously raise this issue with ministry of corporate affairs and pmo and other relevant authorities.
How govt has given lucent of these kind of cheaters to do business openly.
Merchant id: 6914097.
Email: [protected]@globalglimpsetours.com.

Hi from goodstrolley.in.
We received orders (On 7th march 2020) from a client worth rs 60, 303 and the payment is on hold without mentioning the reason.
Raised an incident on the settlement date seeing the notification, and the first resolution date was 13th march. We did tweet payumoney care and they mentioned they did call us and a mail requesting information was sent.. No mail nor any calls from payumoney.
Now the customer started calling asking us to ship the product or refund the money.
We did ask payumoney what details they need, they have never reverted.

We never knew payumoney has this illegal practice of holding others money. This is pure cheating.
We are going to file an fir f this issue is not resolved asap, since the customer has lost trust with us. We cannot procure the products without the payment is made.
Mer id 673 9644