PayUMoney Complaints & Reviews

Hi,
I have received several payments from different customers on payunow, but in my app from it says that the payments are on hold.
Its almost rs 13069, kindly give me a call or update me why my payments are on hold. I am not a new user or done anything un-ethics, so i request you to please release my payments because its a lot of amount and those money are of my business running.

Hi
My merchant account with payumoney is 6994001.
On 3rd april and 4th april three of my clients paid me money through payumoney with total amount rs60, 000.

Transaction id[protected] rs30, 000
Transaction id[protected] rs12, 000
Transaction id[protected] rs18, 000

Initially it was put on hold and i was asked to submit the invoice, once i did that today, it is still on hold. This money is for the access to training. Please either refund back to my clients or transfer to my merchant bank account but keeping money with you is not acceptable. Its not your money.

I have read so many negative reviews about payumoney so cant wait any longer. My clients are not able to understand the reason for delay when they are okay to give you any kind of confirmation. You can easily call them and confirm. If required, they will also followup with their credit card banks incase their amount is not either transferred to the merchant or refunded back to them. We are fine either way. Once refunded they can make payment using other gateways /methods and at least they can start the course and study in peace.

Thanks and hope you will act on this and get it resolved.

I had made booking on airbnb. However, i cancelled due to ongoing virus spread and lockdown. Airbnb issued refund of 40, 517.14 to my account through payu, under receipt id: rcnw5nbrc8. The transaction code airbnb says is [protected]. The refund was initiated on 15th march 2020. Yet there is no payment into my account. I checked with airbnb and they had issued the refund from their end. I have to check with payu is what airbnb responded.
Request you to please credit the money in my account.

Hi,

I have paid my BBMP property tax today through SBI account via PayU on BBMP website, transaction took long time and I saw a blank page instead of a success message.

I checked my account was not deduced at this point, after an hour, I checked BBMP site it was showing showing paid amount 0.00 so I paid this time using HDFC method and it worked.

But later I saw ammount was deduced from my SBI...

We have use payment gateway of payu, we provide our customer payu money payment link... He make payment via that payment link... On 27 march 2020...&... We have provided payumoney... Invoice proof as well... For processing our payment...

But now no one is responding on mail... From payumoney... We have raised ticket on their website as well, but their is no response from them...'

We have also provided them, customer acknowledgement, that he (Customer) had make payment... To us (Model media solutions india pvt ltd) then,

Also... They had not credited my money in my company account... Its more than 10 days now... From the date of transaction on payumoney

Sir, I paid Rs.302 for recharge of TATASKY DTH ON 4.4.20 through Payumoney gateway. My payment ID[protected]. Amount paid from my SBI account. Due to delay in transaction, my DTH service deactivated. hence request you to refund my recharge amount Rs.302/- at the earliest.

Regards,
V Soundar
Advocate
5.4.20

విజయవంతమైన ఈ లావాదేవీ కలిగారు నాకెటువంటి సమాచారమూ లేదు

Ello,

On 30 march 2020, i was booking a ticket on irctc, after making payment it was redirected with error on irctc website,

I received below response from irctc customer care.

Please note that txn [protected] was a settlement-failed transaction for which no amount was debited towards irctc. That is we did not receive any payment authorization from your bankers to book the ticket. Requested to please contact to your bank.

Other details:
Accouny no.: [protected]

Transaction number on idbi statement: ipay/eshp/payu/[protected]/wwwirctccoin00 [[protected]]

Fail transaction number showing on irctc : [protected] [[protected]]

Amount : 820.48 inr

Payment type : net banking (Powered by payu)

I have sent emails to their customer care team but non of the emails are working.

Can you please help?

Thanks,
Amit

On 12th feb 2020 I wanted to make payment for TTD (Tirumala thirupathi devasthanam) booking and paid Rs.2060/- But it did not reach TTD and went to some other account. TTD confirmed that they have not received this amount and i Had to pay again and booked my special darshanam tickets. I asked SBI cards to refund this money as the money did not reach the intended party. SBI cards reveresed this amount upon all enquiry with a clause that they would reverse this amount if the Payumoney claims this amount as genuine. Today i got the reversal notice that Rs.2060/- is debited to my card account. Hence i want a refund of Rs.2060/- from Payumoney.

I have booked one ticket on irctc using my sbi visa card but i cancel ticket on irctc portal its showing money has been refunded back to payumpp but the refunded money has not been credited back to my account. Please look into matter
Bank: sbi visa debit card
Transaction id: [protected]
Cancellation/refund id: [protected]
Payutransaction id:[protected]

Proposal number: [protected]

I cancelled a ticket from redbus worth rs 594.74 which they have have credited, but i have yet to receive it in my account.
I received a message from payu money on 23rd march mentioning the proposal number and the amount but they have not completed the transaction to my account yet.
Where has the money gone?

Vender: redbus
Company: ibibo group
Sent via: payu money
Amt: 594.70

Dear sir
i like to covey you date my order details are as below.
Date of order :-March 19, 2020
ref. order ID no. d403c224c2bd2cb6f91b
PayUmoney Transaction ID:[protected]
Bank Ref. :-IGAIIULGL7
Transation method :- SBIB(NB)
ORDER NO.:-11819
DATE:- MARCH 19, 2020
Email id:- [protected]@gmail.com
payment method
payumoneyRs.816.41

Dear sir, i paid a payment on dated[protected] for rajasthan university of health and science, but i have not receipt for the same payment, i need this receipt for as a proof and to be shown in sunrise collage of pharmacy udaipur, payment id is[protected]Transaction id b2fd43491a7dc42ddaf4]for rs.665.05 for rajasthan university of health and science jaipur. So i request you pl. Send me same receipt on my mail id. [protected]@gmail.com mobile...

My order id:-d403c224c2bd2cb6f91b
Payment method sbib (Nb)
Order no.11819 dt.19/03.2020
Cost of product:- rs.816.41
After giving order no response get at your end till date i have not received any mail, mobile message or ordered product at your end till date i no delivered my order. If is it possible to delivered kindly return my money as soon possible

I am esha asole from amravati, maharashtra. I made payment through payumoney for a collector's edition book from booksnbeyond. But due to some reasons they did not get notified about this payment and didn't make the delivery. Hence, i launched complaint about un arrival of the book. They checked and told me that they mistakenly didn't make the delivery hence initiating the refund process through payumoney (As they handle all there transactions). I received a message from payumoney of refund done but the money didn't reflect in my account. This issue has been going on from a month but they haven't resolved it as payumoney has customer service which is nothing but useless. So, i am asking to resolve this issue at the end of this month or i am making severe issue of this case. The refund money is ₹1099/-

Transaction failed not but amount deducted from my credit card by pay u money. I make transaction for rbl rewards throw pay u money for purschse shop
502.60 rs ammount deducted from my credit card and transaction is failed my ammount is not received by pay u money solve my complaint and give me my ammount in my credit card accout, it is bad experience given by pay umoney.
Attached transation page rbl bank credit card

I paid for the train tickets through payumoney option using credit card.
Even after many days of cancelling the tickets, refund is not credited back to my card. The payumoney autobot for customer queries resolution is useless. The do not provide a dedicated phone number to address customer issues.
Please check and advise status of following transactions:

Transaction id: [protected] pnr: [protected]
Transaction id: [protected] pnr: [protected]
Transaction id: [protected] pnr: [protected]

Dear
Sir / mam
I added 474 rs in my csc wallet of[protected] at 2:11 pm by using payu with paytm upi which upi id is [protected]@paytm and upi reference number[protected] in my dsp portal transaction was failed but in my paytm saction transaction was successful and amount deducted in my bank account i request you please share the payumoney transaction id for further processing of my trasaction thanking you. I am send the mail payu customer care more time but there is no reply.

Rohit kumar
Csc id[protected]
Mobile [protected]
Email - rkaith.[protected]@gmail.com

Hi

I have booked a bluetooth device -
Xiaomi redmi mi airdots wireless bluetooth earphone headphone handsfree azthd0004 bluetooth, earbuds, earphone, gadpro, headphone, mi airdots, redmi airdots, wireless, xiaomi, xiaomi redmi airdots 1
Xiaomi redmi mi airdots wireless bluetooth earphone headphone handsfree azthd0004
Redmi airdots black
1 rs. 1, 199.00scroll for more items
Cost summary
Description price
Subtotal rs. 1, 199.00
Shipping free
Total rs. 1, 199.00

Now ever sine i have purchased the order, no information has been given to me and they are not even picking my phone.

This particular company is using your payment gateway.
I would requst you to kindly help us to get our money back as they seems t be a scam and fake company.

My transaction details are also given beneath -
09/03/2020 09/03/2020 bil/onl/[protected]/payumoney/payu
Money999805/head phone purc 1, 199.00

So please help me.

My phone number is [protected]
I am from faridabad, haryana.

Regards
Dr. Arindham chatterjee

Hi team,
I have purchased a course from udemy app and money was deducted from my account but the course has not been offered to me.
I have been trying for a refund but there is no reply money has been debited from my account but there is no response to the purchase of the course.
Please do kindly look into it and refund my money back.
Ref no.[protected]