PayUMoney — Fraud internet banking

Address:EME SCHOOL VADODARA,GUJ..390008

To,
Respected sir/madam
Payunow,
I am subedar manoj rai from "eme school" of vadodara (Gujarat) (Indian army), i want to tell you that yesterday i was cheated of a huge amount of rs. 96010 / -, and that amount has been transferred from my savings account to dr. Menon's account (www.payunow.com/drmenon) in four transactions, the four transactions are for rs 10, rs 50, 000, rs 30, 000 and rs 16, 000 respectively.
Along with this mail, i am also sending you information on all four of these abusive transactions, which has been certified by my bank manager, i will also send a copy of the police registration, which is certified by vadodara cyber crime department, one of the rules of your company is that whatever financial transactions have taken place with the merchant, on the other hand, if anyone objects, the rupee can hang on your portal. I have filed a complaint against dr. Menon and he has defrauded me of 96, 010. So please stop dr. Menon amounting to rs 96010, please cooperate with me, that is why i am sending the document certified by vadodara cyber police and my bank manager, so that your organization can verify it and send the fraudulent amount back to my savings account, you can contact vadodara (Gujarat) cyber police station for further verification. Also give me dr. Menon's "kyc" so i can take legal action against him.
My contact details are [protected], [protected]
Waiting for your reply soon
Thanks.
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PayUMoney customer support has been notified about the posted complaint.
Verified Support
Sep 22, 2020
PayUMoney Customer Care's response
Hi Jessy,

We are really sorry about this and totally understand your concern over here. We'd suggest you to raise this immediately to the Cyber Cell office and they shall assist you further.

We advise you to Never share confidential details like card no/card expiry date/CVV/OTP/internet password with anyone when you receive any unsolicited calls/SMS/IVR & email seeking for card activation/upgrade/rewards/refunds or any redemption. PayU will never ask for these details.

Regards,
Team PayU
Sep 27, 2020
Updated by Jessy rai
already reported
Complaint comments 

Comments

Thank you so much for help. Hope find solution soon. The fraud are challange nobody catch him.
Payment declined from your side . Concerned with bank they told payment successful contact your merchant I have booked flight ticket amount deducted but ticket not booked

PayUMoney Customer Care's response, Oct 7, 2020
Verified Support
Hi!

We are unable to trace any transaction with the given information. Please share below details via help.payu.in for further assistance.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU
Here are some pictures of relevant transaction

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