Hello,
As part of joining formalities in NIT Warangal, I was trying to pay the "Institute Other Fee" thru the link given
- https://www.payumoney.com/webfronts/#/index/BTECH_1_YEAR_DASA_ADMISSION_2020-21_...⇄
Payment Details -
Payment Date - Nov 11th, 2020, ICICI bank Transaction Number is[protected], Application ID[protected]
The money got deducted from the bank but we did not get the confirmation receipt either to my email or SMS to my mobile.
Since we had no idea whether the payment is successful or not, so we had to try again on Nov 14th and the payment was successful.
2nd payment details -
Payment Date - Nov 14th 2020, Payment Id :[protected]
It's been a week since the money got deducted from my account, it's still not refunded. So can you please revert the first payment back to our bank?
Thank you,
Aug 7, 2021
Complaint marked as Resolved
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Nov 19, 2020
PayUMoney Customer Care's response Hey, as checked both the transaction with PayU id [protected] (success_at:[protected] and PayU ID [protected] (success_at:[protected]:10:31) are successful transactions at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.
Regards
Team PayU
Nov 19, 2020
Updated by Anil Kumar Mitta Can you please provide send me the payment ID and receipt for the first payment at [protected]@gmail.com, so that I can go to college and ask for a refund?
Verified Support
Nov 20, 2020
PayUMoney Customer Care's response Hi
Hey, this is a successful TXN via PayUmoney Payment ID [protected]/[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.