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PayUMoney Complaints & Reviews

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Updated: Jul 19, 2025
Complaints 3759
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2133
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PayUMoney reviews & complaints page 79

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I
indotek
Nov 12, 2020
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Address: 13, Cantonments, Near Saroop Rani Govt. College of Women's Amritsar-143001

Date:- 14/10-2020
Token ID-259308
Amount:- 470.82
Airtel Number:- [protected]

I have proceeded with my payment through the Amex credit card to airtel from Payu. But unfortunately, payment has been deducted from Amex credit card but payment still not received to airtel or my account. So that's why my airtel bill is still pending from my side. I am requesting you to please refund the amount in our account.
+2 photos
Aug 14, 2021
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Nov 13, 2020
PayUMoney Customer Care's response
Hi!

As checked, this is a successful transaction via PayU id [protected] and transaction Id[protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team PayU
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    C
    C.P.shukla
    Nov 12, 2020
    Resolved
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    Resolved

    Address: Sector 18 ,House no 267 indira Nagar

    Without any information, payment transfer 22000
    Aug 8, 2021
    Complaint marked as Resolved 
    PayUMoney customer support has been notified about the posted complaint.
    You have spent INR 22, 000.00 at PAYU PAYMENTS -HTTPS:/ using your RBL Bank Credit Card (7304) on[protected]. Your available limit is INR 746.84

    Plz support, deduct hua hai kal.
    Hi, we are really sorry about this and totally understand your concern over here. We'd suggest you to raise this immediately to the Cyber Cell office and they shall assist you further.

    Regards,
    Team PayU
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      K
      khyatijoshi. K.A.J
      Nov 11, 2020
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      Resolved

      Address: no 127 2nd main 7th cross Sarvabhouma Nagar Chikkalsandra

      I paid money for IELTS examination and cancelled it later they are telling Money is been refunded with [protected] this transaction Id but i haven't got my money yet please help me with it
      Nov 11, 2020
      Complaint marked as Resolved 
      The team is telling transaction id 7380336005 with this refund is made but i m not getting it back please help me
      PayUMoney customer support has been notified about the posted complaint.
      Hi!

      Apologies for the inconvenience.

      Request you to share your registered number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

      Regards,
      Team PayU
      khyatijoshi. K.A.J's [Complaint's author] reply, Nov 14, 2020
      Registered number is 9886382838. I have made payment through Google Pay. My email id is [email protected]. amount is 13250. I have made payment on 5th march 2020 transaction id is UPI 006514739244 they are telling the refund is done on 26th August 2020 with transaction id 7380336005. I am unable to attach screen shot so sending details
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        B
        bosa
        from Visakhapatnam, Andhra Pradesh
        Nov 10, 2020
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        Address: DOOR NO 53-5-29, MADDILAPALEM, VISAKHAPATNAM, AP-530013
        Website: FASHION WINNING

        On 04.11.2020, I, Bosa Raghuram Reddy has purchased 1 Polo shoe from Fashion Winning e commerce website and paid Rs 999/- from my SBI A/C No [protected]through PauUMoney merchant, gateway transaction ID No[protected]. Accordingly, a message was received from Pay U Money that your payment of Rs 999/- for Baghel Traders is successful. Inspite of repeated reminders to fashionwinning.com till date no intimation of despatch of booked article nor response received. Therefore, you are requested to provide contact No of Baghel Traders which is dealing with ecommerce business with fashion winning and Account No under which Rs 999/- has been credited
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          M
          Megha Vishwakarma
          Nov 10, 2020
          Resolved
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          Resolved

          Hi,
          I have received several payments from different customers on payunow, but in my app it says that the payments are on hold.
          Its almost rs 43000, kindly give me a call or update me why my payments are on hold. I am not a new user or done anything un-ethics, so i request you to please release my payments because its a lot of amount and those money are of my business upgrade.

          I request you to please release my payment...
          Aug 14, 2021
          Complaint marked as Resolved 
          PayUMoney customer support has been notified about the posted complaint.
          Verified Support
          Nov 12, 2020
          PayUMoney Customer Care's response
          Hi!

          Apologies for the inconvenience.

          Request you to share your registered details via help.payu.in and our respective team will assist you further with your concern.

          Regards,
          Team Payu
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            N
            Nitesh Mahto
            Nov 10, 2020
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            Resolved

            Hi Team,

            I made a transaction through Google Pay app through UPI to Delhivery Private Limited.
            This transaction failed and the amount got debited from my account.
            I recived the message from Delhivery that the amount will be refunded, however I have not received any refund till today. Kindly look into this issue and refund the amount into my account.
            Transaction date: 29 October 2020
            UPI transaction Id:[protected]

            Thanks & Regards,
            Nitesh Mahto
            Aug 8, 2021
            Complaint marked as Resolved 
            PayUMoney customer support has been notified about the posted complaint.
            Hi, please share the below details for assistance.
            • Scan copy of bank statement indicating the debit for the required transaction.
            • Transaction date along with the amount.
            • Email id or phone number used for processing the transaction.
            • First 6 and last 4 digits of your card

            Regards
            Team PayU
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              A
              Anil Raja
              from Kaithal, Haryana
              Nov 8, 2020
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              Rs.2513/= paid on date 16/10/20 for Mirraw.com against order no M[protected] neither paid to Mirraw.com nor refunded back to my account. What is wrong in this matter .Mirraw.com refused that money Rs.2513/= is not received from PayU.com . Kindly check with you & refund my money back. Thanx
              PayUMoney customer support has been notified about the posted complaint.
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                M
                marketermurali
                Nov 5, 2020
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                Pay U money is a No.1 scam payment gateway in India run by fraudsters. If any business using this site to collect payments means. please use any other good payment gateway like "cashfree".

                PayU money don't have a customer support. All they have is a creepy bot. that checks your transactions. Basically what is their business plan is, they loot failed payments. They will act like they give better service. But when your payment is failed means you're done better you can forget the money. If you try to contact them means they don't have a customer support. You can check the status of the payment with the creepy bot they have "It will tell there was no payment captured in this transaction ID" They are No.1 frauds in India.

                I had 4 failed transactions with their payment gateway. They didn't refunded or processed single penny.

                Fraud company in India. If you guys seeing this means check before making payments. whether this payments is through PayU or not. If it is PayU means avoid it. There is no guarantee for the money you pay.

                They must be taken down, I'm

                This is their website. Scam payment gateway
                https://payu.in/
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                  A
                  Al razzy
                  Nov 5, 2020
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                  Refund my money
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                  PayUMoney customer support has been notified about the posted complaint.
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                    M
                    mahivish
                    Nov 4, 2020
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                    Address: Banglore

                    Hi sir
                    I’m trying to raise a complaint as my amount of rupees 612.00 is deducted from my account and it is not yet refunded back
                    While I try to use the chat help it says my transaction id is invalid
                    Please help me to get my refund back
                    Transaction id: da5734d45522836d6269

                    Thankyou
                    VISHNU
                    [protected]
                    +1 photos
                    PayUMoney customer support has been notified about the posted complaint.
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                      M
                      MeriArzoo By ITNofA
                      Nov 4, 2020
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                      This is the worst company I have seen. There is no way to contact customer care. PATHETIC
                      PayUMoney customer support has been notified about the posted complaint.
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                        A
                        ApurvaJadhav18
                        Nov 4, 2020
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                        I have made a transaction through payu on the 26th of October 2020
                        The transaction failed but the money was debited from my account
                        Not received refund till date
                        +2 photos
                        PayUMoney customer support has been notified about the posted complaint.
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                          H
                          Hokopoko
                          from Patna, Bihar
                          Nov 4, 2020
                          Resolved
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                          Resolved

                          10 days completed daily new excuses he send me ur transaction in risk that’s why holdi put gst bill also in complaint of pay u but it’s not send my payment daily new messages ur payment is risk .. rs 33000 rs my blocked please help me I need money urgently my father was in hospital I want this money for treatment of my father please help pay u is fraud please case against this my query I’d DE[protected]
                          Payment I’d[protected]
                          I try to calls on pay u customer but no number valid it’s fraud company please remove this company from play store it’s big target to blocked money please help me for refund my money this company game with me
                          +2 photos
                          Aug 12, 2021
                          Complaint marked as Resolved 
                          PayUMoney customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 05, 2020
                          PayUMoney Customer Care's response
                          Hi,

                          We regret the inconvenience caused. We have forwarded your concern to our team, we will check with them and assist you with the status at the earliest.

                          Regards,
                          Team PayU
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                            A
                            Aravind kumar 777
                            Nov 4, 2020
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                            Resolved

                            Problem Statement :[protected] i made a Fees Transaction Through your payUmoney Payment Gateway, Unfortunately The transaction was Failed But The Amount was Debited from my Account and I don't know what is happened,
                            ~ I have TRACK ID only Please Check it the Amount was Paid or Transaction is Hanging on the PayU gateway
                            +1 photos
                            Nov 13, 2020
                            Complaint marked as Resolved 
                            Amount refunded Successfully, But It takes More than 2 week's !!!
                            PayUMoney customer support has been notified about the posted complaint.
                            Nov 04, 2020
                            Updated by Aravind kumar 777
                            my Track id is :[protected]
                            Hi,

                            We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                            • PayU, Merchant, and Bank reference number.
                            • Scan copy of bank statement indicating the debit for the required transaction.
                            • Transaction date along with the amount.
                            • Email id or phone number used for processing the transaction.
                            • First 6 and last 4 digits of your card.
                            • UPI / VPA if any used

                            Regards,
                            Team PayU
                            Aravind kumar 777's [Complaint's author] reply, Nov 13, 2020
                            Amount Refunded Successfully But It takes More than 2 weeks !!!
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                              B
                              Balasaheb Shankar Nagargoje
                              Nov 4, 2020
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                              Please see attached file
                              PayUMoney customer support has been notified about the posted complaint.
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                                N
                                N. B. Patel
                                from Powai, Maharashtra
                                Nov 3, 2020
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                                Dear sir,
                                I have not received my order realme 6, order Id[protected] date:- 13/04/2020
                                +1 photos
                                PayUMoney customer support has been notified about the posted complaint.
                                Nov 03, 2020
                                Updated by N. B. Patel
                                Plz sir solve my complaint
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                                  S
                                  Sam0202
                                  Nov 3, 2020
                                  Resolved
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                                  Resolved

                                  I done my payment du my receipt is not generated
                                  Aug 9, 2021
                                  Complaint marked as Resolved 
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Hi, please help us with the needful PayU Payment ID for assistance.

                                  Regards
                                  Team PayU
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                                    M
                                    MMohapatra
                                    from Powai, Maharashtra
                                    Nov 2, 2020
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                                    Hi,

                                    We carried out a transaction of Rs 2999/- on 13th Aug, 2020 for a purchase on a Tablet from Tapgig.in.

                                    Since the payment was through PayU, we thought it is safe transaction.

                                    As it turns out, the TapGig customer help id is not responding to our emails and the website Tapgig.in is down. It appears to be a fraudulent transaction.

                                    Transaction information is as follows:
                                    Date of Transaction- 13th Aug 2020
                                    Amount - Rs 2999/-
                                    Cheque/Reference No[protected]

                                    We have written to Payu Money customer care and managers and notified of this fraudulent transaction. No action was taken.

                                    Warm Regards
                                    M Mohapatra

                                    Kindly reverse the payment.
                                    PayUMoney customer support has been notified about the posted complaint.
                                    Hi,

                                    We are here to help you. Please help us with the needful PayU Payment ID for assistance.

                                    Regards
                                    Team PayU
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                                      A
                                      Akanksha710
                                      Oct 31, 2020
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                                      Booked tickets on asi.payumoney.com, while paying through UPI, it showed Internal server error on the booking page, but the money was debited and no tickets were generated.
                                      Transaction id- PYUOL[protected]
                                      UPI transaction reference number is[protected]
                                      Merchant- asimustsee.[protected]@axisbank

                                      The money has not been credited back and email provided on the automatic mail generated by payUmoney team does not exist. Please help
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Hi, please share the below details iver here or through help.payu.in for assistance.
                                      • Scan copy of bank statement indicating the debit for the required transaction.
                                      • Transaction date along with the amount.
                                      • Email id or phone number used for processing the transaction.
                                      • First 6 and last 4 digits of your card
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                                        1
                                        100076812126
                                        from Bengaluru, Karnataka
                                        Oct 30, 2020
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                                        On 6.12.2019 Ts.331.00 was paid by me tran no 517419 but the ten failed but till date the amt has not been refunded
                                        PayUMoney customer support has been notified about the posted complaint.
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