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PayUMoney Complaints & Reviews

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Updated: Jan 27, 2026
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PayUMoney reviews & complaints page 79

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A
Anil Kumar Mitta
Nov 17, 2020
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Hello,

As part of joining formalities in NIT Warangal, I was trying to pay the "Institute Other Fee" thru the link given
- https://www.payumoney.com/webfronts/#/index/BTECH_1_YEAR_DASA_ADMISSION_2020-21_...

Payment Details -
Payment Date - Nov 11th, 2020, ICICI bank Transaction Number is[protected], Application ID[protected]

The money got deducted from the bank but we did not get the confirmation receipt either to my email or SMS to my mobile.

Since we had no idea whether the payment is successful or not, so we had to try again on Nov 14th and the payment was successful.

2nd payment details -
Payment Date - Nov 14th 2020, Payment Id :[protected]

It's been a week since the money got deducted from my account, it's still not refunded. So can you please revert the first payment back to our bank?

Thank you,
Aug 7, 2021
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Nov 19, 2020
PayUMoney Customer Care's response
Hey, as checked both the transaction with PayU id [protected] (success_at:[protected] and PayU ID [protected] (success_at:[protected]:10:31) are successful transactions at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.

Regards
Team PayU
Nov 19, 2020
Updated by Anil Kumar Mitta
Can you please provide send me the payment ID and receipt for the first payment at [protected]@gmail.com, so that I can go to college and ask for a refund?
Verified Support
Nov 20, 2020
PayUMoney Customer Care's response
Hi
Hey, this is a successful TXN via PayUmoney Payment ID [protected]/[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.

Can you please provide me the payment ID and receipt for the first payment at [protected]@gmail.com, so that I can go to college and ask for a refund?
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    R
    Rishika Prasad
    from Powai, Maharashtra
    Nov 13, 2020
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    I tried to pay to manya group using payu through the link they sent but the transaction failed and the amount got deducted from account. i wish to request refund or chreck the status of transaction. the amount got deducted on 11/11/2020 at 4.44pm
    Aug 8, 2021
    Complaint marked as Resolved 
    PayUMoney customer support has been notified about the posted complaint.
    Hi!

    Apologies for the inconvenience.

    Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

    Regards,
    Team PayU
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      U
      Utkarsh dodiya
      Nov 12, 2020
      Resolved
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      Address: gurgaon

      It was s second time i complain about but till today the problem was not solve please refund the 5000 rs its my collage fees.
      Aug 8, 2021
      Complaint marked as Resolved 
      PayUMoney customer support has been notified about the posted complaint.
      Nov 12, 2020
      Updated by Utkarsh dodiya
      transaction has been failed but amount has still not been refunded to my account til today.I have to pay my collage fees. i would request you to please refund the amount.
      Hi!

      Apologies for the inconvenience.

      Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

      Regards,
      Team PayU
      Utkarsh dodiya's [Complaint's author] reply, Nov 22, 2020
      I dont hvave transaction id but I have as a bank statement msg screenshot so pls can you help for further process p
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        I
        indotek
        Nov 12, 2020
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        Resolved

        Address: 13, Cantonments, Near Saroop Rani Govt. College of Women's Amritsar-143001

        Date:- 14/10-2020
        Token ID-259308
        Amount:- 470.82
        Airtel Number:- [protected]

        I have proceeded with my payment through the Amex credit card to airtel from Payu. But unfortunately, payment has been deducted from Amex credit card but payment still not received to airtel or my account. So that's why my airtel bill is still pending from my side. I am requesting you to please refund the amount in our account.
        Aug 14, 2021
        Complaint marked as Resolved 
        PayUMoney customer support has been notified about the posted complaint.
        Verified Support
        Nov 13, 2020
        PayUMoney Customer Care's response
        Hi!

        As checked, this is a successful transaction via PayU id [protected] and transaction Id[protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

        Regards,
        Team PayU
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          C
          C.P.shukla
          Nov 12, 2020
          Resolved
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          Resolved

          Address: Sector 18 ,House no 267 indira Nagar

          Without any information, payment transfer 22000
          Aug 8, 2021
          Complaint marked as Resolved 
          PayUMoney customer support has been notified about the posted complaint.
          You have spent INR 22, 000.00 at PAYU PAYMENTS -HTTPS:/ using your RBL Bank Credit Card (7304) on[protected]. Your available limit is INR 746.84

          Plz support, deduct hua hai kal.
          Hi, we are really sorry about this and totally understand your concern over here. We'd suggest you to raise this immediately to the Cyber Cell office and they shall assist you further.

          Regards,
          Team PayU
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            K
            khyatijoshi. K.A.J
            Nov 11, 2020
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            Resolved

            Address: no 127 2nd main 7th cross Sarvabhouma Nagar Chikkalsandra

            I paid money for IELTS examination and cancelled it later they are telling Money is been refunded with [protected] this transaction Id but i haven't got my money yet please help me with it
            Nov 11, 2020
            Complaint marked as Resolved 
            The team is telling transaction id 7380336005 with this refund is made but i m not getting it back please help me
            PayUMoney customer support has been notified about the posted complaint.
            Hi!

            Apologies for the inconvenience.

            Request you to share your registered number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

            Regards,
            Team PayU
            khyatijoshi. K.A.J's [Complaint's author] reply, Nov 14, 2020
            Registered number is 9886382838. I have made payment through Google Pay. My email id is [email protected]. amount is 13250. I have made payment on 5th march 2020 transaction id is UPI 006514739244 they are telling the refund is done on 26th August 2020 with transaction id 7380336005. I am unable to attach screen shot so sending details
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              B
              bosa
              from Visakhapatnam, Andhra Pradesh
              Nov 10, 2020
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              Address: DOOR NO 53-5-29, MADDILAPALEM, VISAKHAPATNAM, AP-530013
              Website: FASHION WINNING

              On 04.11.2020, I, Bosa Raghuram Reddy has purchased 1 Polo shoe from Fashion Winning e commerce website and paid Rs 999/- from my SBI A/C No [protected]through PauUMoney merchant, gateway transaction ID No[protected]. Accordingly, a message was received from Pay U Money that your payment of Rs 999/- for Baghel Traders is successful. Inspite of repeated reminders to fashionwinning.com till date no intimation of despatch of booked article nor response received. Therefore, you are requested to provide contact No of Baghel Traders which is dealing with ecommerce business with fashion winning and Account No under which Rs 999/- has been credited
              PayUMoney customer support has been notified about the posted complaint.
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                M
                Megha Vishwakarma
                Nov 10, 2020
                Resolved
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                Resolved

                Hi,
                I have received several payments from different customers on payunow, but in my app it says that the payments are on hold.
                Its almost rs 43000, kindly give me a call or update me why my payments are on hold. I am not a new user or done anything un-ethics, so i request you to please release my payments because its a lot of amount and those money are of my business upgrade.

                I request you to please release my payment...
                Aug 14, 2021
                Complaint marked as Resolved 
                PayUMoney customer support has been notified about the posted complaint.
                Verified Support
                Nov 12, 2020
                PayUMoney Customer Care's response
                Hi!

                Apologies for the inconvenience.

                Request you to share your registered details via help.payu.in and our respective team will assist you further with your concern.

                Regards,
                Team Payu
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                  N
                  Nitesh Mahto
                  Nov 10, 2020
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                  Resolved

                  Hi Team,

                  I made a transaction through Google Pay app through UPI to Delhivery Private Limited.
                  This transaction failed and the amount got debited from my account.
                  I recived the message from Delhivery that the amount will be refunded, however I have not received any refund till today. Kindly look into this issue and refund the amount into my account.
                  Transaction date: 29 October 2020
                  UPI transaction Id:[protected]

                  Thanks & Regards,
                  Nitesh Mahto
                  Aug 8, 2021
                  Complaint marked as Resolved 
                  PayUMoney customer support has been notified about the posted complaint.
                  Hi, please share the below details for assistance.
                  • Scan copy of bank statement indicating the debit for the required transaction.
                  • Transaction date along with the amount.
                  • Email id or phone number used for processing the transaction.
                  • First 6 and last 4 digits of your card

                  Regards
                  Team PayU
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                    A
                    Anil Raja
                    from Kaithal, Haryana
                    Nov 8, 2020
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                    Rs.2513/= paid on date 16/10/20 for Mirraw.com against order no M[protected] neither paid to Mirraw.com nor refunded back to my account. What is wrong in this matter .Mirraw.com refused that money Rs.2513/= is not received from PayU.com . Kindly check with you & refund my money back. Thanx
                    PayUMoney customer support has been notified about the posted complaint.
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                      M
                      marketermurali
                      Nov 5, 2020
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                      Pay U money is a No.1 scam payment gateway in India run by fraudsters. If any business using this site to collect payments means. please use any other good payment gateway like "cashfree".

                      PayU money don't have a customer support. All they have is a creepy bot. that checks your transactions. Basically what is their business plan is, they loot failed payments. They will act like they give better service. But when your payment is failed means you're done better you can forget the money. If you try to contact them means they don't have a customer support. You can check the status of the payment with the creepy bot they have "It will tell there was no payment captured in this transaction ID" They are No.1 frauds in India.

                      I had 4 failed transactions with their payment gateway. They didn't refunded or processed single penny.

                      Fraud company in India. If you guys seeing this means check before making payments. whether this payments is through PayU or not. If it is PayU means avoid it. There is no guarantee for the money you pay.

                      They must be taken down, I'm

                      This is their website. Scam payment gateway
                      https://payu.in/
                      PayUMoney customer support has been notified about the posted complaint.
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                        A
                        Al razzy
                        Nov 5, 2020
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                        Refund my money
                        PayUMoney customer support has been notified about the posted complaint.
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                          M
                          mahivish
                          Nov 4, 2020
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                          Address: Banglore

                          Hi sir
                          I’m trying to raise a complaint as my amount of rupees 612.00 is deducted from my account and it is not yet refunded back
                          While I try to use the chat help it says my transaction id is invalid
                          Please help me to get my refund back
                          Transaction id: da5734d45522836d6269

                          Thankyou
                          VISHNU
                          [protected]
                          PayUMoney customer support has been notified about the posted complaint.
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                            M
                            MeriArzoo By ITNofA
                            Nov 4, 2020
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                            This is the worst company I have seen. There is no way to contact customer care. PATHETIC
                            PayUMoney customer support has been notified about the posted complaint.
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                              A
                              ApurvaJadhav18
                              Nov 4, 2020
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                              I have made a transaction through payu on the 26th of October 2020
                              The transaction failed but the money was debited from my account
                              Not received refund till date
                              PayUMoney customer support has been notified about the posted complaint.
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                                H
                                Hokopoko
                                from Patna, Bihar
                                Nov 4, 2020
                                Resolved
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                                Resolved

                                10 days completed daily new excuses he send me ur transaction in risk that’s why holdi put gst bill also in complaint of pay u but it’s not send my payment daily new messages ur payment is risk .. rs 33000 rs my blocked please help me I need money urgently my father was in hospital I want this money for treatment of my father please help pay u is fraud please case against this my query I’d DE[protected]
                                Payment I’d[protected]
                                I try to calls on pay u customer but no number valid it’s fraud company please remove this company from play store it’s big target to blocked money please help me for refund my money this company game with me
                                Aug 12, 2021
                                Complaint marked as Resolved 
                                PayUMoney customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 05, 2020
                                PayUMoney Customer Care's response
                                Hi,

                                We regret the inconvenience caused. We have forwarded your concern to our team, we will check with them and assist you with the status at the earliest.

                                Regards,
                                Team PayU
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                                  A
                                  Aravind kumar 777
                                  Nov 4, 2020
                                  Resolved
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                                  Resolved

                                  Problem Statement :[protected] i made a Fees Transaction Through your payUmoney Payment Gateway, Unfortunately The transaction was Failed But The Amount was Debited from my Account and I don't know what is happened,
                                  ~ I have TRACK ID only Please Check it the Amount was Paid or Transaction is Hanging on the PayU gateway
                                  Nov 13, 2020
                                  Complaint marked as Resolved 
                                  Amount refunded Successfully, But It takes More than 2 week's !!!
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Nov 04, 2020
                                  Updated by Aravind kumar 777
                                  my Track id is :[protected]
                                  Hi,

                                  We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                                  • PayU, Merchant, and Bank reference number.
                                  • Scan copy of bank statement indicating the debit for the required transaction.
                                  • Transaction date along with the amount.
                                  • Email id or phone number used for processing the transaction.
                                  • First 6 and last 4 digits of your card.
                                  • UPI / VPA if any used

                                  Regards,
                                  Team PayU
                                  Aravind kumar 777's [Complaint's author] reply, Nov 13, 2020
                                  Amount Refunded Successfully But It takes More than 2 weeks !!!
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                                    B
                                    Balasaheb Shankar Nagargoje
                                    Nov 4, 2020
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                                    Please see attached file
                                    PayUMoney customer support has been notified about the posted complaint.
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                                      N
                                      N. B. Patel
                                      from Powai, Maharashtra
                                      Nov 3, 2020
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                                      Dear sir,
                                      I have not received my order realme 6, order Id[protected] date:- 13/04/2020
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Nov 03, 2020
                                      Updated by N. B. Patel
                                      Plz sir solve my complaint
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                                        S
                                        Sam0202
                                        Nov 3, 2020
                                        Resolved
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                                        Resolved

                                        I done my payment du my receipt is not generated
                                        Aug 9, 2021
                                        Complaint marked as Resolved 
                                        PayUMoney customer support has been notified about the posted complaint.
                                        Hi, please help us with the needful PayU Payment ID for assistance.

                                        Regards
                                        Team PayU
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