PayUMoney Complaints & Reviews

The transaction has been failed but amount has still not been refunded to my account. I have to pay my college fees. I would request you to please refund the amount.

Dec 1, 2020

Complaint marked as Resolved

refund the amount 5000 rs and my email address is [email protected]

PayUMoney customer support has been notified about the posted complaint.

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Utkarsh dodiya

Dec 1, 2020

the problem was not solved at all til today.

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Dear sir,

Deseeya sevabharathi keralam was using payumoney and the payments via this account is not getting settled or credited to our hdfc account no -[protected], ifsc hdfc0001259, thrissur. We raised tickets many times, our complaints are not getting resolved. If the payments are not getting settled and no assurances is getting from payu about time period of settlements, then we wish to terminate services with payu.

Regards

Deseeya sevabharathi team
Email: [protected]@gmail.com
[protected]

PayUMoney customer support has been notified about the posted complaint.

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Hi,
I have made payment for cat application form using paytm. Money is deducted from the account but not getting any confirmation about the payment. Amount deducted -2042.17
Order id :[protected]
08:13 pm, 15 sep 2020
User id :[protected]Registration)

Please resolve this issue asap.

Aug 13, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2020

PayUMoney Customer Care's response Hi Shubhankar,

Apologies for the inconvenience.

As checked, this is a successful transaction via PayU id [protected] and transaction Id - 2022458120200915200949 at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly for further assistance with your query.

Regards,
Team PayU

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Dear sir,
Pls note i have ordered dr. Vaku 3 in one pack to amazing deals through payu money on 7th sep 2020. The amount was 499 deducted my account.
But still i didn't recv any shipping details of my product. Really i upset reg this and i don't know how to contact them.
I taken the customer care numbers from website. But all number is wrong.
Sent many mail to them. But no reply. Pls let me know whether the order was booked or not
Otherwise returned my amount.
Payment id.[protected]
Merchant id. [protected]
Date. 7.9.2020
Payment gateway. Payumoney.

Aug 15, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2020

PayUMoney Customer Care's response Hey, this is a successful TXN via PayUmoney Payment ID[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.

Regards
Team PayU

Sep 16, 2020

Updated by sssourcing Pls note I dont have any contact details of the merchant. How can I contact.
Pls share the details.

Verified Support

Sep 17, 2020

PayUMoney Customer Care's response PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback at your issuing bank

Regards
Team PayU

Sep 18, 2020

Updated by sssourcing Hi,
Without merchant contact details how can l get my product.

Verified Support

Sep 19, 2020

PayUMoney Customer Care's response Hi, Please try connecting merchant through https://amazzzingdeals.com/
In case you do not receive support from the merchant, you may raise a chargeback at your issuing bank. Thanks!

Regards
Team PayU

Sep 19, 2020

Updated by sssourcing This website was not working.
How can I Ct. Or give customer care number or phone number
I am totally upset

Verified Support

Sep 21, 2020

PayUMoney Customer Care's response Hi, In case you do not receive support from the merchant, you may raise a chargeback at your issuing bank

Regards
Team PayU

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S

sssourcing

Sep 16, 2020

Thanks for your reply.
But there is no contact details of email or phone number to contact.
Without details how can I contact.
From your transaction you mentioned www.amazzingdeals.com.
But this is not valid.

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S

sssourcing

Sep 18, 2020

I know. But whether they sent or not. How can I contact.
Send the details of contact of merchant. I have to check.
[protected]@yahoo.com

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Hi my merchant id is 7188064 I received an order on 1 Sept 2020 and today is 15 Sept but still no progress I don't know why? after sending all proofs of payment they are not releasing payment in my account and my business is impacted so much because of this issue also customer also confirmed that the payment made by him and I raised a query but I don't get any reply from the last 4 days that why I have to type here below are some proof please help me in this

Aug 7, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2020

PayUMoney Customer Care's response Hi!

Apologies for the inconvenience.

As checked, our team has sent you an email regarding your concern. Request you to check the same and reply on same email for further assistance with your query.

Regards,
Team PayU

Sep 15, 2020

Updated by Codes Mela already replied and they also confirm that email but still no response

Verified Support

Sep 16, 2020

PayUMoney Customer Care's response Hi!

As checked, our team has forwarded your concern for settlement release approval and same will be completed within 24- 48 hours. Request you to wait till then.

Regards,
Team PayU

Sep 16, 2020

Updated by Codes Mela okay

I am waiting

Verified Support

Sep 17, 2020

PayUMoney Customer Care's response Hi!

Thanks for the acknowledgment. Please let us know in case any further assistance is required.

Regards,
Team PayU

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Address: Plot No. 1349 A/2, New Mankapur Nagpur-440030

I tried to register for cat 2020 on 14th sept 2020 at 8:50 pm. For rs 2000 payment via payu using central bank rupay debit card, it showed cm90004-duplicate record and rs 2000 was deducted from my account.

Sir the last date to apply for the registration is 16 september, 5:00 pm. The amount is deducted but registration couldn't be done.

Sir please refund my money today if possible or get my payment processed so...

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Address: Plot No. 1349 A/2, New Mankapur, Nagpur-440030

I tried to register for counselling of cat 2020 on 14th sept 2020 at 8:50 pm. For rs 2000 payment via payu using central bank rupay debit card, it showed cm90004-duplicate record and rs 2000 was deducted from my account.

Sir the last date to apply for the registration is 16 september, 5:00 pm. The amount is deducted but registration couldn't be done.

Please refund my money today if possible or get my payment processed so i can register for the aforementioned cat 2020 exam before the deadline i. E 16th sep 2020 @ 5:00 pm.

Sep 17, 2020

Complaint marked as Resolved

I registered this complaint then 'I also raised a query in the help desk section of CAT website and specificed the situation there', then next day sometime near afternoon when I checked the checked the CAT webiste it showed 'your application is accepted' notification.

PayUMoney customer support has been notified about the posted complaint.

Sep 17, 2020

Updated by Meraj K Sorry for the late response,
I registered this complaint then 'I also raised a query in the help desk section of CAT website and specificed the situation there', then next day sometime near afternoon when I checked the checked the CAT webiste it showed 'your application is accepted' notification.
Hope this helps...

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S

saketsuman

Sep 15, 2020

+1

same problem happened with me. what to do next ? please guide.

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PayUMoney Customer Care's response, Sep 16, 2020

Verified Support

Hi!

Apologies for the inconvenience.

As checked, we have already addressed your concern yesterday on our Twitter page. Request you to maintain one channel of communication in order to avoid any delay in resolution. Further, as informed earlier, your transaction was successful via PayU id 11110361457 and transaction Id - 2021572420200915111708 at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team PayU

A

AHande

Sep 16, 2020

Same problem is being faced by me, what to do next ? Please respond and guide asap.

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PayUMoney Customer Care's response, Sep 17, 2020

Verified Support

Hi!

Apologies for the inconvenience.

Request you to share your registered number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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This is praveen sahu, today i was doing the registration for comedk and my amount 5000 has been stucked in the gateway hence, i got the transaction id as well but i am not able to see the registration successfull page. This the second time i am facing guys tomorrow is the last date for the registration, many of the student facing this problem kindly do the needful..

Application no.= hcu065352
Name=praveen sahu
Translation id=s16732646

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Sep 15, 2020

Verified Support

Hi, Please help us understand your concern along with the needful PayU Payemnt ID for assistance.

Regards
Team PayU

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I have made a payment of 760 on 11th september. My payment id[protected]
But the vendor havent received the payment yet and thats why my order has been canceled without letting me know.
Trying to contact you over a phone call but none of you contact number exists.
Its been 3 days where is my money?

PayUMoney customer support has been notified about the posted complaint.

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I tried to register for counselling of comedk on 13th sept 2020. For rs 5000 payment via payu using rupay debit card, it showed cm90004-duplicate record and rs 5000 was deducted from my account.

The last date to apply for the registration is 15 september. I am very tensed as the amount have already been deducted but the registration was not done.

Please refund my money today if possible or get me registered for...

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8 Comments

Address: 52/2455 Sai darshan Gandhi nagar bandra East Mumbai 400051

I have booked wizpad z 1 pro tablet by payment to payumn id[protected] by debit card which shows payment successful but no confoirmation from merchant received so far. Date of payment 7/9/2020.

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Sep 14, 2020

Verified Support

Hi!

Apologies for the inconvenience.

Request you to share your registered number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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Address: 9th Floor, Bestech Business Tower, Sohna Road, Sector 48, Gurugram - 122004, Haryana, India

Website: api.payu.in/public/#/2c53a85cc2deb29f54fd323df33e346e/paymentoptions

I tried for registering for counselling for comedk. For rs 5000 payment via payu using rupay debit card, it showed cm90004-duplicate record and rs 5000 was deducted from my account.

Then again i tried with a different account with a different rupay debit card and it showed the same, that is, cm90004-duplicate record.

I am very tensed regarding both the money and the registration since the last date is september 15 2020 and already i have paid rs 10000 which is still not reflected.

I have not got a transaction id for both of the payments but i have proofs to show that the money was deducted and that it was not reflected.

https://securepayments.fssnet.co.in/fssnetipay/rupayACSResponse.htm

Here is the cm90004-duplicate record

https://www.comedk.org/comedk-uget-2020-counselling/

Here is comedk website

Aug 13, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Sep 12, 2020

Updated by Debayan Ghosh Dastider Here is the proof of another account from which money was deducted but it was not reflected on the website.
Its a matter of my future here. If not resolved I cannot take admission in COMEDK and my whole year will be wasted. Please try to resolve it as soon as possible.

Sep 13, 2020

Updated by Debayan Ghosh Dastider I demand my money to be refunded.

Verified Support

Sep 14, 2020

PayUMoney Customer Care's response Hi!

Apologies for the inconvenience.

Request you to share your registered number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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My customer has make a successful transaction for led tv and day time payu money has also given successful transaction msg. Now the settlement is on hold.

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Sep 14, 2020

Verified Support

Hi Lokesh!

Apologies for the inconvenience.

As checked, your issue has been resolved. Your settlement has been released. You will receive the same by today end of the day.

Regards,
Team PayU

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I made a transatction through payumoney and the amount is debited from my account but not received by merchant. I lodged a complaint to bank. Bank informed be that the amount is received by payu money. Request kindly to refund the amount. The transaction details are given below. As per merchant this amount is not received at his end.

Amount involved (Order amount)-rs.425/-
Date of transaction[protected]
Merchant - https://www.letspassca.com
Order number-#olca1095
Payment id[protected]
Merchant transaction identifier-[protected]

Aug 9, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2020

PayUMoney Customer Care's response Hi!

As checked, this is a successful transaction via payment Id[protected] at our end and the amount for the same has been settled to the merchant on 25/06/2020 via AUTR CITIN[protected]. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team PayU

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Dear team,

Pls help for me regarding online financial fraud my indusind bank a/c.

I am trying payumoney phone no.[protected] but not connect your payumoney contact no.

Already complaint cyber crime and bank.

My concern not share any otp and other information like card details in frauder.

Only call received no. +91 [protected] and verified my mobile no as phonepay customer care. After that amount deducted 8000/- (Payumoney)

Total amount visa pos txn debit dated 27/08/2020

As a request pls not process payment in payumoney and stop the transaction.

Frauder phone no. +91 [protected] till date working.

Pls help us and refund my money.

Thanks/regards,
Mahesh chandra bhagat

Sep 10, 2020

Complaint marked as Resolved

Dear Team, Pls help for me regarding online Financial Fraud my Indusind Bank A/c. I am trying Payumoney Phone no.0124-6793000 but not connect your Payumoney contact no. Already complaint Cyber Crime and Bank. My concern not share any OTP and other information like Card Details in Frauder. Only call received No. +91 9144025077 and verified my mobile no as phonepay customer care. After that amount deducted 8000/- (Payumoney) Total amount VISA POS TXN Debit Dated 27/08/2020 As a request pls not process Payment in Payumoney and stop the transaction. Frauder Phone No. +91 9144025077 till date working. Pls help us and refund my money. Thanks/Regards, Mahesh Chandra Bhagat

PayUMoney customer support has been notified about the posted complaint.

Sep 10, 2020

Updated by M.C. BHAGAT Dear Team,

Pls help for me regarding online Financial Fraud my Indusind Bank A/c.

I am trying Payumoney Phone no.[protected] but not connect your Payumoney contact no.

Already complaint Cyber Crime and Bank.

My concern not share any OTP and other information like Card Details in Frauder.

Only call received No. +91 [protected] and verified my mobile no as phonepay customer care. After that amount deducted 8000/- (Payumoney)

Total amount VISA POS TXN Debit Dated 27/08/2020

As a request pls not process Payment in Payumoney and stop the transaction.

Frauder Phone No. +91 [protected] till date working.

Pls help us and refund my money.

Thanks/Regards,
Mahesh Chandra Bhagat

Sep 10, 2020

Updated by M.C. BHAGAT Dear Team,

Pls help for me regarding online Financial Fraud my Indusind Bank A/c.

I am trying Payumoney Phone no.[protected] but not connect your Payumoney contact no.

Already complaint Cyber Crime and Bank.

My concern not share any OTP and other information like Card Details in Frauder.

Only call received No. +91 [protected] and verified my mobile no as phonepay customer care. After that amount deducted 8000/- (Payumoney)

Total amount VISA POS TXN Debit Dated 27/08/2020

As a request pls not process Payment in Payumoney and stop the transaction.

Frauder Phone No. +91 [protected] till date working.

Pls help us and refund my money.

Thanks/Regards,
Mahesh Chandra Bhagat

Verified Support

Sep 14, 2020

PayUMoney Customer Care's response Hi!

We are really sorry about this and totally understand your concern over here. We'd suggest you to raise this immediately to the Cyber Cell office and they shall assist you further.

Further, we would advise you to never share confidential details like card no/card expiry date/CVV/OTP/internet password with anyone when you receive any unsolicited calls/SMS/IVR & email seeking for card activation/upgrade/rewards/refunds or any redemption. PayU will never ask for these details.

Regards,
Team PayU

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Please Provide me full details of this Transaction ID[protected]

PayUMoney customer support has been notified about the posted complaint.

Sep 09, 2020

Updated by Bankey Gupta Please provide me full details of this Transaction ID[protected]

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PayUMoney Customer Care

from Gurgaon, Haryana

Sep 14, 2020

Verified Support

Hi!

As checked, this is a successful transaction via payment Id[protected] at our end and the amount for the same has been refunded by the merchant on 10/09/2020 via ARN 75503720254042117218109. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team PayU

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I tried to buy stamps from epost office from their online portal (www.epostoffice.gov.in).
I paid 2290/- and the amount got debited from my account but the transaction status is shown as incomplete.

Philately transaction no. Phi[protected]
Payment gateway id: 187790
Transaction date:[protected]:34:00 am
Amount: 2290
Status: incomplete

The payment gateway was payu.

Kindly let me know if the transaction has been successful and if not please initiate my refund.

Dec 29, 2020

Complaint marked as Resolved

Got the refund from India Post on 12th Oct 2020. The complaint was raised in India Post twitter account and it worked.

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 10, 2020

PayUMoney Customer Care's response Hi!

Apologies for the inconvenience.

As checked, this is a successful transaction via PayU id [protected] and transaction Id - PHI[protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

Regards,
Team PayU

Verified Support

Sep 10, 2020

PayUMoney Customer Care's response Hi!

Apologies for the hassle.

As checked, this is a successful transaction via PayU id [protected] and transaction Id - PHI[protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team PayU

Sep 24, 2020

Updated by smenon2810 Hi PayUMoney,

According to DDG Philately the Refund process has been initiated. Do you have any update on this?

Dec 29, 2020

Updated by smenon2810 Got the refund from India Post on 12th Oct 2020. The complaint was raised in India Post twitter account and it worked.

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R

Ramesh makwana adundara

from Noida, Uttar Pradesh

Oct 4, 2021

Payumoney transaction I'd no [protected].
I had booked one small vaccume cleaner .name of NAVNIT RAVJIBHAI NAKRANI has succeeded from payu team. But no response from any where or any contact number.I doubt some fraud

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PayUMoney Customer Care's response, Oct 5, 2021

Verified Support

Hi! As checked, this is a successful transaction via PayU Id - 14054180747 at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [email protected] for further assistance with your query. Regards, Team PayU

R

Ramesh makwana adundara

from Noida, Uttar Pradesh

Oct 6, 2021

Dear,
Thank you very much for given prompt reply.
REGARDS
RAMESH MAKWANA

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R

Ramesh makwana adundara

from Noida, Uttar Pradesh

Oct 7, 2021

Kindly provide me contact number, GMail is not response

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PayUMoney Customer Care's response, Oct 7, 2021

Verified Support

Hi,

Please find merchnat phone no. 6353144070

We'd advise you to contact your bank to raise a chargeback against your transaction/s if the concerned merchant is not providing the services/refund.

Regards,
Team PayU

R

Ramesh makwana adundara

from Noida, Uttar Pradesh

Oct 7, 2021

I had contacted above number but he said some fraud by above NAVNIT RAVJIBHAI NAKRANI .

Kindly give me navnit contacts number

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Address: 4th Floor, Pearl Tower, Plot No 51, Institutional Area, Sector 32, Gurugram, Haryana 122001.

Website: www.payu.in

My customer had placed order 30 aug 2020, 31 August 2020 and 03 September 2020. But my settlement is just got hold and not releasing to my account. I already submitted relevant proof for the orders status and also raised many tickets but not get any reply till yet. My customers demanded me for refund, but these creep company nor depositing into my account or refunding to my customers. Kindly refund or deposit into my account. They have no any contact number too, is it fraud or any other issue I don't know but they are not replying from mail too. Please look into it and help me as soon as possible.

Transaction id:[protected],[protected],[protected]

Aug 12, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 10, 2020

PayUMoney Customer Care's response Hi!

Apologies for the inconvenience.

As checked, our team has sent you an email regarding your concern. Request you to check the same and reply on same email for further assistance with your query.

Regards,
Team PayU

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Address: D 16 Ridhhi Sidhhi Enclave, Sri Ganganagar

The transaction has been failed but amount has still not been refunded to my account. I have to pay my college fees and I don't have extra money to pay it again. i would request you to please refund the amount very soon as the last day to pay the fees is today itself.

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Sep 10, 2020

Verified Support

Hi!

Apologies for the inconvenience.

Request you to share your registered number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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A fraudulent transaction had happened from my credit card on july 29, 2020 Have reported it to my bank nd my bank nd mailed u asking for the details of the merchant. V hav also mailed the merchant askin for refund of money. But there is no reply from the merchant. I want back my money 2 be refunded my card from the merchant/payumoney. How can i escalate and get back my money.

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Sep 10, 2020

Verified Support

Hi!

Apologies for the inconvenience.

Request you to share your registered number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you further with your query.

Regards,
Team PayU

PayUMoney Complaints & Reviews

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PayUMoney reviews & complaints page 83

For refund

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Settlement of transactions

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money deducted for cat application form but the application form status is not updated

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Products not recd from the seller

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Settlement is on hold from last 15 days no response from payumoney

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cm90004-duplicate record, but money deducted.

'cm90004 - duplicate record' but money deducted from account.

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Payment done but not reflected in my exam form

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Payment I made haven't received by other vendor yet

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cm90004 - duplicate record with payu

wizpad z1 pro tablet

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payment issues with payu

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settlement is on hold.

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Payment debited but merchant not received and refund pending

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online financial fraud

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Request for full details of transaction

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payu gateway - epost office - amount debited but transaction showing incomplete

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My settlement is hold for many days

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Refund not credited till now

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Fraudulent transaction from my credit card

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