[Resolved] PayUMoney — money deducted but order of indusind forex card not completed

draklal

Address:

Jalandhar, Punjab, 144003

I did online payment through payu.in to indusforex. Indusind.com, on 15th march 2019 at around 7.40 pm, ist, amounting rs. 37969.50 from my axis bank's internet banking vide transaction refrence number[protected]As shown in my bank account statement) to reload my indusind forex card numbered 465522××××××5782 with 2000aed.

The amount got debited from my axis bank account but the payment did not succeed to my forex card on indusforex. Indusind.com.

No refund has been initiated so far, neither i received any e-mail from payu to track the failed transaction number if any
Please find the attched axis bank statement reflecting transaction id.

Thanks

Dr. Ashish kumar

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Apr 20, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2019

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Comments

Axis Bank Customer Care

from Pune, Maharashtra

Hi, we understand the inconvenience you have faced. Failed transactions are automatically credited back into your account on the same day. Should this credit not happen, do share details with us on this secure link https://bit.ly/2Na7gH8 so that we can resolve it at the earliest. Thanks and regards, Team Axis Bank

Dharmaraj Nagargoje

from Khed, Maharashtra

I was requested via link to my customer for payment from payunow merchant account on 10.03.19 but till now date 18.03.19 I've need received my payment and showing on hold with unknown error.
Case no[protected].
Payment id[protected]

PayUMoney Customer Care's response, Mar 20, 2019

Verified Support

Hi,

as informed over Twitter, your concern has already been raised to the relevant department. Kindly allow us some time and our team shall get back to you with an update via email.

Regards,
Team PayU

jsparejiya

from Anand, Gujarat

I have ordered redminote 6 pro mobile to Suresh Khatkar vide payment ID No.[protected] on 14.02.2019 .The party name Shri Suresh KhaTKAR HAS CONFIRM MY ORDER ON DATED 14.02.2019 AND INVOICE NO.INV[protected] BUT TILL DATE I HAVE NOT RECEIVED MOBILE OR REFUND.KINDLY DO NEEDFULL IN THE MATTER AND REPLY TO ME.

PayUMoney Customer Care's response, Mar 22, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,

Team PayU