PayUMoney Complaints & Reviews

Address: 160002

Website: IRCTC

On 26 feb 2018 i booked a ticket from irctc app and i choose payu gateway for the transaction and the amount of 510 inr is deducted from my icici bank account but the ticket is not booked and its shows message of failed transaction so please refund the money as soon as possible. Please do some needful else i will don't use your services again.
My transaction id is [protected]

Mar 31, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Address: Thane, Maharashtra

On 23 february i did a payment with payumoney. The transaction has dropped but my account has been debited for 18 585 inr. Payumoney transaction payment is[protected]. Merchant is www.indusviva.com. date is[protected] at 15:06:57 ist. I want payumoney to refund and to explain how to get refund. Transaction is in my account is pca:[protected]:89050047:payu money [protected] one.

Mar 31, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Sir,
I have made a transaction of rs 1310.00 as my college fees dated 27th feb 2018 on payumoney but had not received the receipt of the payment yet. As this receipt is a compulsary document in our college i. E. (Ramjas college, delhi university) to sit in the exams. Due to this i am unable to submit my examination form. Please send the receipt on my email id [protected]@gmail.com
An early resposne will be highly appreciated.
Thank you

Mar 31, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Address: Mayurbhanj, Odisha, 757002

Sir,
I had booked a ticket by irctc on 16-feb-2018 of pnr no [protected]. And cancelled ticket on that day. But refund not credited to my account although it shows creadited in irctc website. The details as : —
Refund status
S. No. Transaction id transaction date cancellationid /refundid transaction type trans. Amt () refund. Amt () bank refund status refund date
1 [protected] 16-feb-2018 [protected] cancelled 125.0 65.0 payumob refunded 19-feb-2018.

Kindly look into the matter.
Regards
Satyabrata dey

Mar 30, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 27, 2018

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN for the Payment Id [protected] is unsuccessful and we have not received any amount for the said TXN. Please contact your bank for further help and support.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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Address: 110091

Website: www.payu.in-utili

I made three transactions thru www.payu.in-utili via my citibank credit card on 4th may, 2017 - id:[protected] for rs.1, 053/-; rs.1, 263/-; and rs.967/- to be paid to east delhi municipal corporation towards property tax for 2017-18. However, these amounts were not transferred to edmc by payu.in and they have not creditedback the amounts to my credit card till date.

I complained about this to payu.in vide transaction nos.28356; 28357 and 28358 on 22.2.2017. I received a reply from payu.in on 22.2.18 stating that i will be contacted by their integration support will contact me on 26.2.2018 at 5.00 pm. But they cancelled this giving reason that the mid is invalid.

Instead of solving my problems, they are involving in some malpractices. Now i am left with only approaching the consumer court. They do not have the courtesy of contacting me even?

Mar 30, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 27, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

View replies

S

Sudhir Bhoot

from Nagaur, Rajasthan

Feb 26, 2018

I booked a ticket on irctc my payment was done but ticket not confirmed I paid through debit card o[censored]co bank please refund my money otherwise I need to approach the government authorities, my transaction I'd is.[protected], please. Refund it

Reply

PayUMoney Customer Care's response, Feb 27, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201310

I have recharged my electricity account of awho society via online by payumoney and translation was successfully done but receipt had not been sent in my e mail i'd. Plz send me rcpt on my mail i'd ([protected]@gmail.com). Due to non receiving of my rcpt i couldn't get meter token and couldn't recharge my electricity meter.
Do the needful earliest.
Details are as follow:-
Transaction amt. Rs.6000/-
Paument id[protected]
Date of payment - 26.02.2018 at 07.03am
Merchant name - rwa township gurjinder vihar

Please resolve the problem earliest.

Mar 30, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2018

PayUMoney Customer Care's response Dear Manvendra,

Thank you for contacting Citrus!

Your transaction id's[protected] processed on[protected] for 6000.00 INR has been refunded to your source account and the amount shall reflect within 7 to 10 working days (Excluding Saturday, Sunday and bank holiday).

We appreciate your patience in the interim.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

Verified Support

Feb 26, 2018

PayUMoney Customer Care's response Dear Manvendra,

Thank you for contacting Citrus!

Your transaction id's[protected] processed on[protected] for 6000.00 INR has been refunded to your source account and the amount shall reflect within 7 to 10 working days (Excluding Saturday, Sunday and bank holiday).

We appreciate your patience in the interim.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Address: 201308

Website: payumoney.com

I hv recharged my electricity account of awho society, greater noida online via payumoney and transaction was successfully done but haven't received any message r neither on my e mail i'd nor on my mobile no.

Plz send me rcpt on my mail i'd [protected]@gmail.com of my latest transaction done today morning for awho greater noida online electricity payment. Due to non receiving of my rcpt i couldn't get meter token and couldn't recharge my electricity meter.

Kindly do the needful at the earliest.

Sonali srivastava
4i-104
Awho greater noida

Mar 29, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2018

PayUMoney Customer Care's response Dear Customer,

Your transaction id[protected] was failed and processed on[protected] for 1020.06 INR has been refunded to your source account and the amount shall reflect within 7 to 10 working days (Excluding Saturday, Sunday and bank holiday).

We appreciate your patience in the interim.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

Verified Support

Feb 26, 2018

PayUMoney Customer Care's response Dear Customer,

Your transaction id[protected] was failed and processed on[protected] for 1020.06 INR has been refunded to your source account and the amount shall reflect within 7 to 10 working days (Excluding Saturday, Sunday and bank holiday).

We appreciate your patience in the interim.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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I booked a railway ticket on 15 feb 2018 on irctc online, my ticket didn't get booked and payment was deducted from bank i called on your helpline number but there is no response.
My transaction i'd was [protected].
I paid the money through debit card o[censored]co bank.
Please refund my money. I am in great trouble so please refund it as sooner as possible.

Mar 29, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

View replies

M

mjprathap

from Erattupetta, Kerala

Feb 26, 2018

MY Merchant ID is 5982360
I find no option to get the settled amount of Rs. 490 to my bank account. The bank details given are not accepted at all however and I can't understand how to get the settled amount to my bank account

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K

Kirti Bahubal

from Riasi, Jammu and Kashmir

Feb 26, 2018

My transaction was failed being the full process successful of paying my examination fee of du.amount has been deducted from my accountwhich i did 2 days ago.non of your coustomer care guded me properly.i want my money back as soon as possible

Reply

PayUMoney Customer Care's response, Feb 27, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Website: udps pharmcon

I register for utkal university. My payment id was[protected] of rs. 1200. I recived a msg from payumn. But on site o[censored]dps pharmacon my payment was not done and there the oder was cancelledi done payment via netbanking.. My account was debited,, still i didnot either get money or registered for udps pharmacon. Only 1 day is remainng for udps registration.. Plz do somthing quickly

Mar 30, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2018

PayUMoney Customer Care's response Hi Sangita,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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I used payumoney for paying 650/- inr to adeesh agrofoods. I used upi for the transaction. Amount was debited from my bank account but payumoney said that its failed and transaction was failed finally. I waited for 9-10 days to amount to refund. When its not refunded, i mailed payumoney. They said amount they did not receive and i need to check with bank. I checked with bank and bank confirmed that amount was indeed paid to payumoney's axis bank upi id. Same was reflecting on upi app which i used. When i check again with payumoney, they shamelessly saying that amount was not received from bank and i need to check with bank.
These guys are cheaters. Although its just an amount of 650/- of my hard earned money, i will make sure to report it to the higher authorities.

Payumoney txn id : [protected]

Mar 25, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 22, 2018

PayUMoney Customer Care's response Dear Customer,

Greetings from PayU!

Please note that, PayU ID [protected] processed on 06/02/2018 was failed and we have not received funds for the same. Auto refund shall be processed by bank and should reflect in your account in 7-10 working days from the date of transaction.

If the amount does not reflect in your bank account within this time, kindly get in touch with your bank and raise a complain.

Regards,
PayU Support

Feb 22, 2018

Updated by pritdube Yes I am aware as this is the first response I got from you guys when I raised complain on 13-Feb. With the same response I went to check with bank and from Bank it was confirmed that amount was successfully posted in your UPI ID with axis bank. THEY CONFIRMED IT THAT THEY GAVE YOU MONEY. Apart from that Google TEZ(UPI App) is also showing that amount was successfully posted . Now who is lying . I checked with bank and confirmed with app as well. Again if You are telling me that I go to bank then I will not go there and I will go to consumer forum. I have all the details and screenshots of transaction which saying that amount has been received in your AXIS bank UPI id.

Feb 23, 2018

Updated by pritdube hey PayUMoney..

I have again checked with Bank and Google Tez. Have shared UPI ID on mail as well. Could you now honestly check your accounts associated with that UPI ID ?

I saw my account statement and it was debited by 650/- . If you check yours then you will find it got credited by 650/- on or after 06-feb-2018.

DO check and revert.

Feb 26, 2018

Updated by pritdube Day- 20 : I have provided the exact account number which was given by State bank of india which they confirmed that amount was credited to that account. Still there is no response from the PayUMoney. Raised a complain on Ministry of consumer affairs as well. Lets see how much this 650/- will going to cost You PayUmoney Team.

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C

chetan zalavadiya

from Mumbai, Maharashtra

Feb 22, 2018

Water payment not received Mira Bhayandar Mahanagar palika tr id-[protected]gacxpurfo459

Reply

PayUMoney Customer Care's response, Feb 22, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

Axis Bank Customer Care

from Pune, Maharashtra

Feb 23, 2018

Hi Pritdube,

We'd like to help. Please visit us at www.axisbank.com/support to share your concerns. Thanks for writing in.

Reply

pritdube's [Complaint's author] reply, Feb 26, 2018

HI team,

I have details of the UPI account which is associated to payUMoney's UPI ID which was provided by SBI . Amount was successfully transfered in axis bank from SBI. PayUmoney is denying the same from 20 days.
Please let me know if you can help here and confirm the successful transaction of amount.

Thanks
Pritesh

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Address: New Delhi, Delhi, 110032

I have contacted on your customer care no. Also dropped two 3 mails but i haven't received any revert till date. Neither any of you, are picking the damn call. I am really very pissed off. Now please revert asap.
.
.

P. S. I tried using payumoney for missa more clothing. But the balance got debited from my account but still the order wasn't placed as it was showing it as failed transaction. I paid using paytm upi.
.
.

I have also contacted to missa more clothing but they said to contact payumoney.

Mar 30, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 22, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Website: aprtacitizen.epragathi.org/#!/index

Dear sir/ma'am,

I made a payment in the andhra pradesh transport department website. Though i got the confirmation amil from you and my bank about the withdrawl of the money, i didn't get any confirmation from the merchant till date. Neither did i get the refund from you. Till today, the merchants website says that payment is in pending

Can you please let me know what to do?

+1 photos

Mar 30, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2018

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN is successful at our end. The amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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I Have booked a ticket on irctc using payubiz gateway using my sbi debit card and I cancelled ticket . On irctc portal its showing money has been refunded back to PayU Money but the refunded money has not been credited back to my account.
The details are given below :
Transaction id - [protected]
Cancellation / refund id - [protected]
Refund amount - rs. 3470
Refunf date - 19-Feb-2018

Mu Conatcat Details is :[protected]
Plz look into as soon as
Thanx

+1 photos

Feb 26, 2018

Complaint marked as Resolved

My AMT is credited in my account today. thank to consumers Complaints forum & payumoney to.

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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I have booked a ticket from irctc through payumoney payment gateway on 29th november, 2017 from hyderabad to durg. However, due to personal reasons i have cancelled the ticket on 15th february, 2018.
Irctc shows amount refunded to payumpp but i have not received any funds in my bank account yet. Kindly look into this and refund the amount at earliest.

Date of journey: 28th march, 2018
Date of booking: 29th november, 2017
Pnr number: [protected]
Date of cancellation: 15th february, 2018
Refund amount: 2745 rs

I have raised a ticket over irctc as well. Haven't received any response yet.

Mar 30, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Address: 560008

I made a payment to a book seller - ponnulagam pathippagam. The book seller says, they have no connection with any payment gateway. Payumoney says they have already paid the money and i should contact the merchant only. There is no end to this. I want to teach them a lesson whoever is the fraud in this case. But as a payment gateway i strongly feel payumoney should take ownership and close this with the merchant. Now that they don't want to do it, i want to know how i can make them accountable for this and stop them from cheating other customers also like this, maybe from high value transactions.

Mar 24, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

Feb 24, 2018

Updated by bharathee I have forwarded you six emails to the same email address you have provided. The earlier responses I received from the same email address were not satisfactory. So I am not sure if I would have any better outcome this time. Here are some of the details you wanted:
1. Payment ID is[protected].
2. Merchant Order ID is 2885_17120822.
3. Payment Status on your dashboards shows 'Money with PayUMoney'.
4. Merchant's email address is [protected]@gmail.com. They just don't respond to emails. I spoke to them on the mobile number provided. But they are saying they have no online payment option yet.
5. My email address is [protected]@gmail.com.
6. My mobile phone number is [protected].

I am sure this must be enough for you to trace the order and the problem if you really want to resolve it.

Feb 27, 2018

Updated by bharathee As expected the same automated responses came again. Now what?

Mar 05, 2018

Updated by bharathee These guys give the same template response again and again. No use. What else can I do?

Mar 05, 2018

Updated by bharathee Does this come under the purview of Banking Ombudsman?

Mar 05, 2018

Updated by bharathee I have written to Banking Ombudsman and Government of India's Consumer Helpline.

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Dear sir,

I had paid an amount worth rs. 19871 INR on 09-02-18 through my debit card on clicking a link provided by policy bazaar. The merchant was star health and allied insurance.
My account was debited but merchant account was not credited.

my debit card no. is XXXX XXXX XXXX 4251. and my bank account no.is [protected]. account holder name is SHARDA DEVI.

I am attaching my bank statement also. Please resolve the issue at earliest. As this issue has already taken 11 days.

+2 photos

Mar 23, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Feb 19, 2018

Updated by Deepaklundia please find the current screen shot of my transaction details.

Verified Support

Feb 20, 2018

PayUMoney Customer Care's response Hi Deepak,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

View replies

C

cmalia

from Mumbai, Maharashtra

Feb 20, 2018

My transition is failed but money is deduct from my account.
transition details are

txn ID[protected]
Payment Amount -5000

Please please refund my money

my account debited but merchant account (star health) not credited. - Comment #3011427 - Image #0

Reply

PayUMoney Customer Care's response, Feb 20, 2018

Verified Support

Hi,

We would like to inform you that the TXN for the Payment Id 179582355 is unsuccessful and we have not received any amount for the said TXN. Please contact your bank for further help and support.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

G

Gokul@2

from Salem, Tamil Nadu

Feb 21, 2018

I booked 2 tickets from Chennai egmore to thiruvar jn. After that I was cancelled my tickets. The refund was credited to account next 3-4 four days. But the amount was not refunded.my transaction id [protected], amount refund 540/-, date[protected]

my account debited but merchant account (star health) not credited. - Comment #3013320 - Image #0

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PayUMoney Customer Care's response, Feb 22, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

K

Kalyan Changmai

from Palasbari, Assam

Feb 21, 2018

OTP from State bank of India has been delivered to my mobile number even if no transaction has been made from my side

my account debited but merchant account (star health) not credited. - Comment #3013332 - Image #0

Reply

PayUMoney Customer Care's response, Feb 22, 2018

Verified Support

Hi,

We request you to contact the bank from your end and raise this concern with them as the OTPs are sent from their end.

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Address: 627006

I have booked one ticket in irctc on 7 feb 2018,
Using tamilnad mercantile bank internet banking
Amount is deducted from bank but ticket is not booked.
So please refund the amount to my account

Incident date : 7 feb 2018

Irctc failed transaction with payumoney and i don't from which transaction the amount is deducted. So please check this two transaction no

1) [protected],

2) [protected]

The details of the amount deducted from bank statement

07/02/2018 ebank/[protected]/amount payable to payu payme 426.80

Mar 22, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Feb 14, 2018

Suraj parkash singh's response Payumoney — pen drive sandisk usb (128gb)not received yet rs.599.00

1 Review
Suraj parkash singh on Feb 14, 2018
Mark as Resolved

Feb 14, 2018

Suraj parkash singh's response Payumoney — pen drive sandisk usb (128gb)not received yet rs.599.00

1 Review
Suraj parkash singh on Feb 14, 2018
Mark as Resolved

Feb 14, 2018

Suraj parkash singh's response Payumoney — pen drive sandisk usb (128gb)not received yet rs.599.00

1 Review
Suraj parkash singh on Feb 14, 2018
Mark as Resolved

Feb 14, 2018

Suraj parkash singh's response Payumoney — pen drive sandisk usb (128gb)not received yet rs.599.00

1 Review
Suraj parkash singh on Feb 14, 2018
Mark as Resolved

Feb 14, 2018

Suraj parkash singh's response Payumoney — pen drive sandisk usb (128gb)not received yet rs.599.00

1 Review
Suraj parkash singh on Feb 14, 2018
Mark as Resolved

Verified Support

Feb 17, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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S

Suraj parkash singh

from Chandigarh, Chandigarh

Feb 20, 2018

Sir I bought a on line 128gb SanDisk clujar usb RS.599.00.yet not received
Pls refund in my bank account.

Reply

PayUMoney Customer Care's response, Feb 20, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

K

Kamta Nath Tiwari

from Hanumangarh, Rajasthan

Feb 20, 2018

I ordered Tata Sky from onlinedthservice .om via Pay u money gateway on January 15, 2017. The first transaction got failed leading to debit an amount of Rs. 1349 from my Central Bank Of India account. The Pay u money for the transaction is [protected] IBIBO Bill pay, Kindly refund this amount back in my account as soon as possible.

Reply

PayUMoney Customer Care's response, Feb 20, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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I booked irctc ticket amount is deducted from axis bank but tickets were not booked. Let me know when i will get refund amount
Still i haven't received any confirmation mail
In irctc website the ticket status is showing as failed reason fir this it is showing unable to ger money from bank (Pau u money) however i got message from axis bank that the amount is deducted (1511)

Tickets were booked on tuesday

Transactiin id [protected]

Mar 22, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 17, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Address: 560037

Website: www.payumoney.com

Hi, i have made a transaction of 1417.70 for my university on 25 january, though the tranaction was successful but i didn't receive the receipt for the same, could you please forward me the receipt for the same in my mail thapaamar.[protected]@gmail.com?
Transaction details :

Merchant name: visveswaraiah technological university (Vtu)
Payment id:[protected]
Amount:1417.7
Status: successful

+1 photos

Feb 19, 2018

Complaint marked as Resolved

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PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 16, 2018

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN for the Payment Id[protected] is successful at our end. The amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - XXXXXX in order to get the status at their end.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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Address: Kurnool, Andhra Pradesh, 518501

Website: aprtacitizen.epragathi.org/#!/llrmodule

Hello sir,
I'm complaint about aorta. Epragathi website. Yesterday i am paying fees for llr retest and i was go final stage of payment and go back unfortunately. After when i pay fees in same application number for retest it shows payment failed. If i try after some or any time it shows repeatedly payment failed please respond my complaint and help me..
Thanking you sir.

+1 photos

Mar 22, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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