[Resolved] PayUMoney — my account debited but merchant account (star health) not credited.

[Resolved] PayUMoney — my account debited but merchant account (star health) not credited.

D Deepaklundia from Jasidih, Jharkhand

Dear sir, I had paid an amount worth rs. 19871 INR on 09-02-18 through my debit card on clicking a link provided by policy bazaar. The merchant was star health and allied insurance. My account was debited but merchant account was not credited. my debit card no. is XXXX XXXX XXXX 4251. and my bank account no.is [protected]. account holder name is SHARDA DEVI. I am attaching my bank statement also. Please resolve the issue at earliest. As this issue has already taken 11 days. +2 photos Was this information helpful? No (0) Yes (0)
Mar 23, 2018 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Feb 19, 2018 Updated by Deepaklundia please find the current screen shot of my transaction details. Verified Support Feb 20, 2018 PayUMoney Customer Care's response Hi Deepak, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU Transaction ID, Merchant ID and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html Regards, PayU Team
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Comments

cmalia

from Mumbai, Maharashtra

My transition is failed but money is deduct from my account.
transition details are

txn ID[protected]
Payment Amount -5000

Please please refund my money

PayUMoney Customer Care's response, Feb 20, 2018

Verified Support

Hi,

We would like to inform you that the TXN for the Payment Id 179582355 is unsuccessful and we have not received any amount for the said TXN. Please contact your bank for further help and support.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

Gokul@2

from Salem, Tamil Nadu

I booked 2 tickets from Chennai egmore to thiruvar jn. After that I was cancelled my tickets. The refund was credited to account next 3-4 four days. But the amount was not refunded.my transaction id [protected], amount refund 540/-, date[protected]

PayUMoney Customer Care's response, Feb 22, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

Kalyan Changmai

from Palasbari, Assam

OTP from State bank of India has been delivered to my mobile number even if no transaction has been made from my side

PayUMoney Customer Care's response, Feb 22, 2018

Verified Support

Hi,

We request you to contact the bank from your end and raise this concern with them as the OTPs are sent from their end.

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team