PayUMoney Complaints & Reviews

Few days ago i was trying to make a reservation wth irctc android app and i choose payu maney as the payment gateway, after submitting all details payu biz deducted rupees 250 from my bank account but they didn't pay it back to irctc it and my ticket is not booked. Until today i never found any clue where my money is gone. My transaction id is [protected].

+1 photos

Apr 25, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 25, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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G

ghosale

from Mumbai, Maharashtra

Mar 27, 2018

Sir maine jio recharge kiya tha lekin woh failed hua aur abhitak refund nahi hua hai woh kabhitak hoga

Reply

PayUMoney Customer Care's response, Mar 28, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Address: Raisen, Madhya Pradesh, 462046

Respected sir
Sir i booked railway ticket through these gmail i'd and by using my debit
Card which is saved in my payumoney details. Then i cancelled that ticket
And refunded amount comes in my payumoney bank (As per the information of
Irctc) the concern is that how can i retrieve that money and how can i
Check that money in my payumoney bank.

I am attaching the proof provided through irctc
Refund transaction date 13 march 2018
Refund amount 880 rs
Transaction i'd mentioned in below screen shot
Email used - jain. [protected]@gmail.com
Mobile used-[protected]
Card used -[protected]
Valid upto 05/22
Rupay card
I request u please see these matters as soon as possible

Apr 24, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Mar 24, 2018

Naveen Jinka's response Any update on this complaint

Verified Support

Mar 24, 2018

PayUMoney Customer Care's response Hi,

Your concern has already been addressed over the email sent by you under the case number 02604968. Please revert to the same for any more help or support.

Regards,
Team PayU

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N

Naveen Jinka

Mar 26, 2018

Payment details:

Merchant Name Visveswaraiah Technological university
Payment ID [protected]
Amount Rs. 252.23

Please forward the receipt to this email id: naveen.[protected]@gmail.com

refund through irctc not received - Comment #3051609 - Image #0

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PayUMoney Customer Care's response, Mar 27, 2018

Verified Support

Hi Naveen,

We would like to inform you that the TXN for the Payment Id 183737386 is successful at our end. The amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - vtuaccounts-183737386 in order to get the status at their end.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

R

rahul suresh

from Coimbatore, Tamil Nadu

Mar 27, 2018

The refund of failed transaction has not yet been credited to my bank account. Irctc transaction id is [protected]. Please see to the matter as soon as possible.

refund through irctc not received - Comment #3052402 - Image #0

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PayUMoney Customer Care's response, Mar 28, 2018

Verified Support

Hi Rahul,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

A

Ahmad Basha

from Hyderabad, Telangana

Mar 27, 2018

On 8th Jan 2018 I made one marchant transaction AP RTA DEPARTMENT but there is a problem that is amount debited in my account but payment was failed ref num is IGACRMKJG5 amount is 765.9

refund through irctc not received - Comment #3052536 - Image #0

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PayUMoney Customer Care's response, Mar 28, 2018

Verified Support

Hi Ahmad,

Your concern has already been addressed over the email sent by you under the case number 02253351. Please revert to the same for any more help or support.

Regards,
Team PayU

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Address: 110018

Dear sir,

I order some product from wellmaats aarogya life. And make payment through payumoney but now i have to return it. Plz tell me the procedure for refund. Welllmaat is not cooperated me they are just cheated co. Please cooperate me for my refund. My mail id is [protected]@gmail.com or whats app me on my below no.

Regards,
Vaishali jadhav
[protected]

Apr 23, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Mar 22, 2018

Updated by [email protected] Please take strict action on it

Verified Support

Mar 23, 2018

PayUMoney Customer Care's response Hi Vaishali,

Your concern has already been addressed over the email sent by you under the case number 02591677. Please revert to the same for any more help or support.

Regards,
Team PayU

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Pavan Kagupati

from VISAKHAPATNAM, Andhra Pradesh

Mar 27, 2018

Amount had deducted but transection failed please resolove this as soon as possible this transection is regarding AP ONLINE TRANSECTION SERVICES EXAM AP EAMCET 2018

Reply

PayUMoney Customer Care's response, Mar 28, 2018

Verified Support

Hi Pranav,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Paid an amount of INR 600 for UrbanClap via online transaction which was powered by PayU on 4th March 2018. The transaction was unsuccessful but the amount was deducted from my account.
AS per urbanclap they haven't received the payment. The money is stuck with PayU as it has not been refunded back to my bank account.
I have attached a screenshot below which was forwarded by UrbanClap containing all the required transaction details.

+1 photos

Apr 24, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 24, 2018

PayUMoney Customer Care's response Hi Kirti,

Your payment via TXN id [protected] is failed. We have not received any funds for the same at our end. Banks generally take 7 to 10 working days (Excluding Saturday, Sunday and bank holiday) to refund the amount back to the customer's source account. We appreciate your patience in the interim.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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Website: payUmoney

I want redmi note 5 Pro mobile. and i search on website e bay. on the website show the Merchant mobile number [protected] of Jagan lal. then i contact to merchant. as per their conversation i make the advance payment on his account of Rs. 2000/- on 14 March 2018. Paymend ID is[protected] and he said i send user id and password to booking mobile on 15 march 2018. then i called to merchant frequently. he does not responding. i also send email to PayUmoney.. but they have not responded. i have preserved all call recording and other proofs.
now i am very disturbed. please do needful and urgently..

+1 photos

Apr 20, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2018

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN for the Payment Id[protected] is successful at our end. The amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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G

globalpark

from Hyderabad, Telangana

Mar 23, 2018

I have paid apeamcet fee throw net banking .money is debit in my account but not generat the id and it shown fso please refund in my account
payment id[protected]
date of payment[protected]

mail [protected]@gmail.com
contact no [protected]

Reply

PayUMoney Customer Care's response, Mar 24, 2018

Verified Support

Dear Customer,

Greetings from PayUmoney!!

We wish to inform you that your refund was processed for Payumoney Payment ID: 183060696 and amount will reflect back in your source bank account/card within 3-5 working days.

If not received the same, kindly contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Feel free to get back to us for any other clarification.

Regards,
PayUmoney Team

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Address: 560017

Website: IRCTC

I have booked my ticket through irctc with t. Id: [protected] through payum gateway. Later i cancelled it on 26th feb having cancellation id: [protected], on irctc site status i refunded with bank payum but it has not credited in my respective account. When i reached out to irctc no response i have received till date. Please do for the needful.

+1 photos

Apr 19, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Mar 12, 2018

I s p's response transaction id is rc5a9fffc38eb3d on 7th mar time 2018.03.07.20.41.51 it says it has been not rechrged yet videcon care said they are not trafser money to thir accont till why this issue not clear yet amount alardy deduct 270 from my accont very disappoint next time i will never see ur sit as soon as resole the problm

Verified Support

Mar 19, 2018

PayUMoney Customer Care's response Hi Talib,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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I

I s p

from Pune, Maharashtra

Mar 19, 2018

Rcharged d2h rs270 rueps on 7 th mar but not trasfer to videcon d2h from u i am trying call so many times sent email not repailed yet thrid clas sverce payu no one answer the call i suggest do not go for this sit they are lier

Reply

PayUMoney Customer Care's response, Mar 20, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Address: 562109

Website: www.tirupatibalajidarshan.org

Dear sir/madam,

On yesterday i made a transaction of rs.2000 to book thirupaty darshan ticket via tirupatibalajidarshan.org website and got transaction was success the ticket has not been received till. When i checked with temple and they are saying the website is fake. How do i get back the amount. Request your immediate action and support in this regards.

Merchant name: shiv pratap singh order amount: rs 2000.00
Payment id:[protected]
Merchant order id: 88493_[protected]_174

Regards,
Rajesh m nair
[protected]

PayUMoney customer support has been notified about the posted complaint.

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D

Deepak c parmar

from Mumbai, Maharashtra

Mar 21, 2018

My name is deepak parmar. And I am not account your payumoney. But I am usingin payumoney. So I request me be person my new payumoney new account opening call [protected]

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PayUMoney Customer Care's response, Mar 22, 2018

Verified Support

Hi Deepak,

Your concern is not clear to us, please confirm if you are a customer or a merchant and want to open a new merchant account with us.

We request you to mark us an email at [email protected] elaborating your concern and the concerned team shall assist you further in this regards.

Regards,
Udit Rane

R

Rajeswari Sakthi

from Jayamkondacholapuram, Tamil Nadu

Mar 23, 2018

Sir, i booked my irctc train ticket through payumoney.. after that i cancel my ticket..refund money will send to payumoney bank. But still i never get it in my account. So please send my refund money. Thank you..

fraud transaction via payumoney against merchant name: shiv pratap singh - Comment #3049469 - Image #0

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PayUMoney Customer Care's response, Mar 24, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Address: Varanasi, Uttar Pradesh, 221001

Website: www.lichousing.com

I am pay money to lic housing finance limited on date 15/03/2018 at 7:52 am. Payment id[protected]. My money is deducted from my idbi bank account [protected] but after some time massage came on my mail id ([protected]@gmail.com) that transaction is failed. My money is not coming back in my account at 3.00 pm. Please see my problem as soon as possible.

Apr 16, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Mar 15, 2018

Updated by rajeshsinghrawal I am pay money to LIC Housing Finance Limited on date 15/03/2018 at 7:52 am. Payment ID[protected]. My money is deducted from my IDBI bank account [protected] but after some time massage came on my mail id ([protected]@gmail.com) that transaction is failed. My money is not coming back in my account at 3.00 pm. Please see my problem as soon as possible.

Verified Support

Mar 16, 2018

PayUMoney Customer Care's response Hi Rajesh,

Hi, your payment via TXN id[protected] [protected] has been refunded from our end. Banks generally take 7 to 10 working days (Excluding Saturday, Sunday and bank holiday) to refund the amount back to the customer's source account. We appreciate your patience in the interim.

Regards,
Team PayU

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Website: www.irctc.co.im

I tried booking ticket on irctc on 25 feb. Money got deducted from my account but ticket not booked. On irctc website it says reason for not booking of ticket as "payment failed". But money got deducted from my account. I do have transaction id for the same. So all i want is my money should be refunded to me. Irctc hasn't made the refund so i think money is with payu money.

Apr 15, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

Mar 17, 2018

abhi_nay1's response Plz solve the issue

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A

abhi_nay1

from Madhipura, Bihar

Mar 19, 2018

My money is not refunded in my account irctc refunded in Ur bank but till now I didn't get any refunded money plz solve the issue from abhinay Kumar choudhary

payment completed on irctc but ticket not booked - Comment #3043606 - Image #0

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Citrus Payment Solutions Customer Care's response, Mar 19, 2018

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

M

Mukul dugar

from Muzaffarpur, Bihar

Mar 21, 2018

Sir,
I was booking a ticket from Kolkata to forbesganj for journey date 21st March when I went into payment option I entered the opt for payment but ticket has not been made but the payment has been deducted from my bank account of ₹ 621.8.kindly look into the matter as soon as possible .My transaction I'd is [protected]

payment completed on irctc but ticket not booked - Comment #3047028 - Image #0

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PayUMoney Customer Care's response, Mar 22, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Website: PAYUMPP

I radhakrishna, used your bank payumpp and purchased railway tickets from irctc on[protected], but transaction ([protected], [protected],) field twice and deducted money twice. But i received money for one transaction ([protected]) only and i didn't receive money for other transaction ([protected]). Hence iam requesting you to send transaction money back to my account.

Thanking you sir/madam,
Radhakrishna.

+3 photos

Apr 14, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2018

PayUMoney Customer Care's response Hi,

Your payment via TXN id [protected] is failed and the amount has been refunded. Banks generally take 7 to 10 working days (Excluding Saturday, Sunday and bank holiday) to refund the amount back to the customer's source account. We appreciate your patience in the interim.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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S

Sudhir Chandra Thakur

from Pune, Maharashtra

Mar 19, 2018

I have booked a ticket from Irctc on dt 9th March from KOTA to RAIPUR for 11th March on Train no 18426.An amount of Rs 2750 is deducted from my account but there is no ticket is booked from Irctc. My Transaction id is - [protected]. The amount is not refunded till now. Please look into the matter so that I will be obliged.

Reply

PayUMoney Customer Care's response, Mar 20, 2018

Verified Support

Hi Sudhir,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Website: www.ubterec.in

I am sharing the details of mail from your side:-

We noticed that your transaction through payumoney has failed.

Following are the transaction details:

Merchant name uttaranchal pravedicsiksha and pariksha parishad
Payment amount 819.34
Payment id [protected]
Merchant website/store www.ubterec.in
Date/time of payment [protected]:39:10.0
Failure reason transaction dropped

In case your card, bank account or wallet gets debited for the failed transaction, you need not worry. We will auto-refund the amount

+1 photos

Apr 14, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2018

PayUMoney Customer Care's response Hi,

Your payment via TXN id[protected] is failed. We have not received any funds for the same at our end. Banks generally take 7 to 10 working days (Excluding Saturday, Sunday and bank holiday) to refund the amount back to the customer's source account. We appreciate your patience in the interim.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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Address: Bangalore, Karnataka, 641030

Website: payumoney.com

I have not got my payment made till date from this company and are taking it more than 4 months. No proper support is available to contact them. No phone support is available too. Whenever we mail them, there is no response at all. I don't know whom to contact regarding this issue. Please look in to it and provide a speed response to the already sent emails. The account email is '[protected]@gmail.com'

Apr 13, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2018

PayUMoney Customer Care's response Hi,

Your concern has already been addressed over the email sent by you under the case number 02439720. Please revert to the same for any more help or support.

Regards,
Team PayU

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A

Arjun MG

from Thiruvananthapuram, Kerala

Mar 13, 2018

I had booked a ticket on 5th March 2018, but it was immediately failed, and money from my account had been deducted (rs. 1210)

[protected] is my cancellation Id

IRCTC said the money has been refunded on 6th March. But I have not received it.
Please resolve this problem of refund.

4 months and still no proper response - Comment #3037865 - Image #0

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Address: Dhanbad, Jharkhand, 828111

Website: Payumoney.com

I was using zingoy.com. I choose the option as upi. The payment gateway was payumoney. The transaction was of rupees 67. The money got deducted but transaction failed. Now zingoy.com is telling me to contact pay u money because it was a transaction gateway. I've even raised the concern two days back but no got no reply. Transaction id is axi9110000000047458091521520659993.
I have seen a couple of more problems regarding upi in payumoney. Please give my money back

+1 photos

Apr 16, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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S

Shagun_789

from Ambala, Haryana

Mar 15, 2018

Try booked a ticket through irctc transaction no. [protected] on 10th march 2018 through payumob gateway and transaction failed and money deducted but didnot get my money back till now

paid using upi.. money deducted but transaction failed - Comment #3040156 - Image #0

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PayUMoney Customer Care's response, Mar 16, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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I had ordered a esbeda bag from jabong using payumoney through bhim
The transaction failed and my money got deducted
This happened more than a month back in tried of calling jabong and payumoney
Jabong says it’s payumoney that is supposed to refund the amount, complained to the bank also and still no damn response
It’s not a matter of a small amount it’s his payumoney cheats for such small amounts.

Apr 12, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Â

Âmâń Śàhu

from Samastipur, Bihar

Mar 11, 2018

Same thing happened with me.. I also made payment using upi BT with phonepe.. money got deducted by transaction failed in pay u money. I was using Zingoy.com

Reply

PayUMoney Customer Care's response, Mar 12, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

A

Abhisheksah50@

from Pune, Maharashtra

Mar 12, 2018

Payment get sucessful and withdraw the money on send account but doesn't send to reciver account
payu id:- [protected]
transaction date:14/9/2017

payment fail but money deducted and not refunded - Comment #3035510 - Image #0

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PayUMoney Customer Care's response, Mar 12, 2018

Verified Support

Hi Abhishek,

As per the screenshot shared by you. The said TXN 6349602622 has already been refunded from our end. Please contact the bank for further assistance.

Regards,
Team PayU

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Address: New Delhi, Delhi, 110026

I tried to make a payment through payumoney but transaction failed. But after sometime money got deducted from bank. The amount is 10000. I waited for 2 days it will be refunded but till now no payment is refunded. What to do?

I have not faced any issue till now from payumoney and is not expected from you guys. Please try to resolve the issue as fast as you can.

+1 photos

Apr 11, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 11, 2018

PayUMoney Customer Care's response Hi,

Your payment via TXN id[protected] is failed. We have not received any funds for the same at our end. Banks generally take 7 to 10 working days (Excluding Saturday, Sunday and bank holiday) to refund the amount back to the customer's source account. We appreciate your patience in the interim.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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M

MOBILE GAMERZ

from Noida, Uttar Pradesh

Mar 12, 2018

According to the bank the money is with payumoney. I did tge transactiin twice more at that time. Check them also

transaction failed still money got deducted from bank - Comment #3035263 - Image #0

transaction failed still money got deducted from bank - Comment #3035263 - Image #1

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Address: Satara, Maharashtra, 415011

Website: Payumoney.Com

I am akhil anil kamble. I was trying to make payment to the adda 247.com for test series. But while transaction it comes transaction has been failed but money has been deducted from my account. Again i tried to make payment to the adda 247.com but once again payment has been failed but money has been deducted from my account. One time payment was rs. 559.30 total amount of money is 1118.60. I am a poor guy this amount is big for me. Please help me and give me refund as soon as possible.
Transaction has been done via debit card.
Txn no is

+2 photos

PayUMoney customer support has been notified about the posted complaint.

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Mar 10, 2018

"Dear Customer,

Greetings from PayUmoney!!

We regret the inconvenience caused and appreciate your patience.

We wish to inform you that your payment ID:[protected] &[protected] has failed and we will be processing the auto refund request of this transaction shortly.

Further, your bank will process the transaction and amount will reflect back in your source bank account/card within 3-5 working days.

Feel free to get back to us for any other clarification.

Regards,
Dimpy Parekh
PayUmoney Team

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J

Janaseva

from Sivagiri, Tamil Nadu

Mar 13, 2018

Sir
Am Booking for thirupathi darsan via pay u money
But two time payments are deduct my account
tansaction id are[protected] and[protected]. I want first one. But second time is wrong. please refund the amount rupees 3600/-

two time transaction has been failed but money has been deducted from my account - Comment #3037861 - Image #0

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PayUMoney Customer Care's response, Mar 14, 2018

Verified Support

Hi,

We would like to inform you that the TXN for the Payment Id 182326103 is successful at our end. The amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - HFGOTZIM in order to get the status at their end.

Further, your payment via TXN id 182331111 has been refunded from our end. Banks generally take 7 to 10 working days (Excluding Saturday, Sunday and bank holiday) to refund the amount back to the customer's source account. We appreciate your patience in the interim. -Udit

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

N

NihalRajRJ

from Dhaka, Bihar

Mar 13, 2018

I was making payment for Dish TV worth Rs.1199/- and the amount got debited from my bank account and Transaction Failed.I have not received any refund of my debited amount till now. Please refund the amount.

Nihal Raj
[protected] / [protected]

Reply

PayUMoney Customer Care's response, Mar 14, 2018

Verified Support

Hi Nihal,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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I have booked a ticket on irctc using payubiz gateway using my union bank debit card an later cancelled it. On irctc portal its showing money has been refunded back to payummp but the refunded money has not been credited back to my account
The details are given below :
Trasaction id = [protected]
Cancellation / refunded id = [protected]
Refund amount = 220
Ticket booking date = 26-feb-2018
Refund date = 05-mar-2018

Mar 15, 2018

Complaint marked as Resolved

money has been refunded in my bank account in 3 to 4 days after complaint

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team.

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D

Dhruv Suri

from Mumbai, Maharashtra

Mar 13, 2018

I paid my reliance energy bill through the option of PayUmoney. The transaction was successful as my credit card charged me for it.
But reliance energy page said transaction is not successful.
After following up with both reliance and my credit card company, they have asked me to approach PayUmoney.

Reply

PayUMoney Customer Care's response, Mar 13, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Address: 560100

I made an online purchase using the Payumoney. I did not receive the product from the merchant. I have been writing to payumoney and the merchant's contact that they provided for almost a month now, there's no reply from the merchant and Payumoney keeps repeating the same reply "we request you to raise a refund at your bank, let us know if there are any issue so we can help"

I sincerely doubt you mean the last line. If you are so sure of the merchant why don't you contact the merchant and get it refunded.

I want my transaction to be reversed. Payment ID[protected]

Or

Atlas an approval from PayuMoney for my bank to reverse the transaction: [protected]_payumoney

Apr 16, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2018

PayUMoney Customer Care's response Dear Customer,

We would like to inform you that the TXN[protected] is successful at our end. Please get in touch with the merchant with Merchant Txn Id[protected] in order to get the service delivery status at their end.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

Mar 11, 2018

Updated by Praveena Raghavendran The complaint itself on the "not verified merchant". The merchant contact id the [protected]@payumoney gave is not responding to the mails or calls.

Verified Support

Mar 16, 2018

PayUMoney Customer Care's response Hi,

As informed earlier, your TXN for the Payment Id[protected] is successful at our end. The amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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Address: Mumbai City, Maharashtra, 911

Website: pay u money

I paid my electricity bill on 1st march 2018 of rs. 1170/- consumer number[protected]. Merchant name. Reliance infrastructure ltd. The of rs. 1170/-
Was debited from my account. But payumoney email showed that the transaction failed. My bank has also confirmed that the payment has been debited from my account. Kindly update my reliance energy bill accordingly.

Apr 9, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2018

PayUMoney Customer Care's response Dear Customer,

We would like to inform you that the TXN[protected] is successful at our end. Please get in touch with the merchant with Merchant Txn Id - fds_angrau17_lyj1x6_1579_1039 in order to get the service delivery status at their end.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team.

View replies

S

Suryaprakash_Y

from Chennai, Tamil Nadu

Jun 7, 2018

I have raised a request Ticket ID is[protected] i have made the payment online of Rupees 3400 from my card but it showing transaction fails. Amount has been debited from my account can you please help to check the status of my ticket and resolved as soon as possible as.
If the payment is failed please help to return my card payment as soon as possible so that i can make the payment to Reliance Energy.

you can contact me on below number.

Thanks
Suryaprakash Yadav
[protected]

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Website: payumoney.com

On 8 mar 2018 at about 5:11 pm i tried to make payment of my electricity bill amounting rs 1102. My bank account was debited for rs 1111.84 towards this payment. However payu money website showed my transaction as failed.
Payment id[protected].
Please look into the matter and make payment to bescom or arrange refund and credit my bank account at the earliest.

Apr 9, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2018

PayUMoney Customer Care's response Hi,

Your transaction id[protected] is has been initiated for refund on 09/03/2018 and the amount shall reflect within 3 to 5 working days (Excluding Saturday, Sunday and bank holiday).

Regards,
PayU Team

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