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PayUMoney Complaints & Reviews

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Updated: Dec 24, 2025
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PayUMoney reviews & complaints page 138

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V
Vssugis
from Chennai, Tamil Nadu
Apr 18, 2018
Resolved
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Resolved

Address: Chennai, Tamil Nadu, 600100

I was send a money from capitalaim financial advisory, through you payumoney my transaction was failed but my account deducted 4000rupess, already i registered complaint but you didn't reply anything so please kindly check and please refund my money...
My payment i'd[protected]
Merchant name (Capitalaim financial advisory private limited)
Pos i'd[protected]
Date[protected]
Time (17:30:19:0)
May 19, 2018
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Apr 18, 2018
PayUMoney Customer Care's response
Dear Customer,

Your transaction id[protected] is a failed transaction and processed for the refund on 13.04.2018. Please note that the amount is refunded successfully to your respective bank account under ARN No. 30001081038101175465820. Kindly contact your bank with the given reference number, they would be in a better position to assist you.

Regards,
PayUmoney Team
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    M
    meghamshra
    from Mumbai, Maharashtra
    Apr 17, 2018
    Resolved
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    Resolved

    [protected] : transaction id of the refund of rs 7160 not been credited into my account. I had booked a ticket of amount 7420 and cancelled it on 14th of april and irctc refunded the amount on 16th of april however i haven't received the amount in my bank account. Please do the needful and transfer the amount into my bank account. Here is the cancellation transaction id : [protected]
    May 19, 2018
    Complaint marked as Resolved 
    PayUMoney customer support has been notified about the posted complaint.
    Verified Support
    Apr 18, 2018
    PayUMoney Customer Care's response
    Hi Megha,

    We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

    • PayU Transaction ID, Merchant ID and Bank reference number.
    • Scan copy of bank statement indicating the debit for the required transaction.
    • Transaction date along with the amount.
    • Email id or phone number used for processing the transaction.
    • First 6 and last 4 digits of your card.
    • UPI / VPA if any used

    Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

    Regards,
    PayU Team
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      G
      Gour Aahna
      from Dhamtari, Chhattisgarh
      Apr 17, 2018
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      Sir, i was purchasing an video course (Bank prime) from adda 247 yesterday through your pay u money but my transaction failed in the end of process. I tried thrice but got the same message saying "transaction failed". But my account is debited thrice by 14997. When i have not bought anything then why my account is debited even when the transaction failed. I have confirmed from my bank that the amount has been transferred to you. So, it's my humble request to refund the amount debited.
      My payment ids' are -
      [protected],[protected],[protected].
      Please respond as early as possible. Waiting for your response.
      Thank you,
      Aahna gour
      PayUMoney customer support has been notified about the posted complaint.
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        R
        Rupesh Bisen
        from Ashoknagar, Madhya Pradesh
        Apr 17, 2018
        Resolved
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        Resolved

        Address: Seoni, Madhya Pradesh, 480661

        Dear payumoney,
        I hv made a inb payment on behalf of mppkvvcl on[protected] amount 35000/-. Amnt debited from my account but not credited on mppkvvcl account. Transaction was stuck in the loop while i was transfering amount. Only ref. No. I get is [protected]ch79162608
        And amount transfered to[protected]. Pls make me confirm whr the money is?
        +1 photos
        May 18, 2018
        Complaint marked as Resolved 
        PayUMoney customer support has been notified about the posted complaint.
        Verified Support
        Apr 17, 2018
        PayUMoney Customer Care's response
        Hi,

        We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

        • PayU, Merchant and Bank reference number.
        • Scan copy of bank statement indicating the debit for the required transaction.
        • Transaction date along with the amount.
        • Email id or phone number used for processing the transaction.
        • First 6 and last 4 digits of your card.
        • UPI / VPA if any used

        Regards,
        Team PayU
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          A
          Aankie
          from Sirur, Maharashtra
          Apr 16, 2018
          Resolved
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          Resolved

          Address: Nashik, Maharashtra

          We have submitted extra payment by mistakenly payment on 5 april 2018 for paper publish internationally in ijraset and payment has transferred to ijraset through pay u money. First time we submitted payment of rs.1250/-and after by mistakenly due to some technical problems. Again payment of rs.1280/-
          Submitted. We request to refund extra payment in our bank account.
          May 18, 2018
          Complaint marked as Resolved 
          PayUMoney customer support has been notified about the posted complaint.
          Verified Support
          Apr 17, 2018
          PayUMoney Customer Care's response
          Hi,

          We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

          • PayU, Merchant and Bank reference number.
          • Scan copy of bank statement indicating the debit for the required transaction.
          • Transaction date along with the amount.
          • Email id or phone number used for processing the transaction.
          • First 6 and last 4 digits of your card.
          • UPI / VPA if any used

          Regards,
          Team PayU
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            R
            Rahbng92
            from Bengaluru, Karnataka
            Apr 16, 2018
            Resolved
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            Resolved

            Address: 560072
            Website: bbmptax.karnataka.gov.in

            This is with regards to property tax payments made through karnataka bank internet banking, automatic channel for payment being pay u for the year 2018-19, the amount has been deducted from the bank on[protected], however payment status in bbmp website showing validity expired and cannot generate the receipt.

            Challan id/application number:

            1.[protected]/[protected].

            2.[protected]/[protected].

            3.[protected]/[protected].

            4.[protected]/[protected].

            Kindly do the needful.
            May 18, 2018
            Complaint marked as Resolved 
            PayUMoney customer support has been notified about the posted complaint.
            Apr 16, 2018
            Updated by Rahbng92
            Challan ID is the Transaction ID.
            Verified Support
            Apr 17, 2018
            PayUMoney Customer Care's response
            Hi,

            Below is the status of all your transactions.

            1.[protected]/[protected]: Successful

            2.[protected]/[protected]: Failed

            3.[protected]/[protected]: Failed

            4.[protected]/[protected]: Successful

            For all your successful TXNs you are requested to contact the merchant directly for the status at their end. Further for the failed TXNs, we have not received any amount for the said TXN. Please contact your bank for further help and support.

            Regards,
            Team PayU
            Apr 19, 2018
            Updated by Rahbng92
            Hi PayU team,

            The concerned bank responded that all the payments were successful as it has been debited from same account number.

            Kindly validate and do the needful.

            Regards,
            Rahul
            Apr 23, 2018
            Updated by Rahbng92
            No reply form your side for my above mentioned request. Kindly do the needful or refund to the concerned banking channel.

            Thanking you in advance.
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              A
              Aahna Gour
              from Bhopal, Madhya Pradesh
              Apr 16, 2018
              Resolved
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              Resolved

              Sir, i was purchasing an video course (Bank prime) from adda 247 today but my transaction failed. I tried thrice but i got same msg of transaction failed. But my account is debited thrice by 14997. When i have not bought anything then why my account is debited when transaction failed. When will you refund my money back? My payment id were-
              [protected],[protected],[protected].
              Please respond asap. Waiting for your response.
              -aahna gour
              May 18, 2018
              Complaint marked as Resolved 
              PayUMoney customer support has been notified about the posted complaint.
              Verified Support
              Apr 17, 2018
              PayUMoney Customer Care's response
              Hi Aahna,

              Hi, your payment via TXN id[protected],[protected],[protected] is failed. We have not received any funds for the same at our end. Banks generally take 7 to 10 working days (Excluding Saturday, Sunday and bank holiday) to refund the amount back to the customer's source account. We appreciate your patience in the interim. You may also contact your bank for further help and support.

              Regards,
              Team PayU
              Sir mene tatkal me tiket kiya tha mera tiket hogaya tha but tiket wating me ane se me tiket cancel kar diya tha, likin refund ab tk muje nhi mila

              account debited even when transaction is failed - Comment #3070228 - Image #0
              PayUMoney Customer Care's response, Apr 17, 2018
              Verified Support
              Hi,

              We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

              • PayU, Merchant and Bank reference number.
              • Scan copy of bank statement indicating the debit for the required transaction.
              • Transaction date along with the amount.
              • Email id or phone number used for processing the transaction.
              • First 6 and last 4 digits of your card.
              • UPI / VPA if any used

              Regards,
              Team PayU
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                G
                Gushir
                from Ichalkaranji, Maharashtra
                Apr 16, 2018
                Resolved
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                Resolved

                Address: Jalgaon, Maharashtra, 425111
                Website: [email protected]

                I have pay the money of presha trading of Rupesh 2224 and payment id is[protected] merchant order id is 53993 i was payment the money but he is say your transaction is not an successful so you will pay 2224 again why he is troubling to me why her product was not resived me but my money was payed what I m doing right now pls help me on this issue pls.
                +4 photos
                May 18, 2018
                Complaint marked as Resolved 
                PayUMoney customer support has been notified about the posted complaint.
                Verified Support
                Apr 17, 2018
                PayUMoney Customer Care's response
                Hey,

                Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

                For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 53993 in order to get the status at their end.

                Regards,
                Team PayU
                How can I contact to the merchant ??
                You are transfer to merchant so how I m contact to merchant it is not a correct answer
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                  S
                  Seenivenkat
                  Apr 16, 2018
                  Resolved
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                  Resolved

                  Address: Bangalore, Karnataka
                  Website: bbmptax.karnataka.gov.in

                  Hi,

                  I have paid my bengaluru property tax for[protected] via payu gateway. The transaction/challan id:[protected] and app no: [protected]. The payment was done from my icicibank net banking on april 10, 2018. At that time the payment status said: "payment transition" and now it says "validity expired". The money has been charged from my account. However bbmp says the payment is not made and hence i am unable to download the receipt.

                  Please check, confirm and let me know the resolution asap.
                  +1 photos
                  May 17, 2018
                  Complaint marked as Resolved 
                  PayUMoney customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 16, 2018
                  PayUMoney Customer Care's response
                  Hi,

                  Your payment via TXN id[protected] is failed. We have not received any funds for the same at our end. Banks generally take 7 to 10 working days (Excluding Saturday, Sunday and bank holiday) to refund the amount back to the customer's source account. We appreciate your patience in the interim.

                  Regards,
                  Team PayU
                  Apr 16, 2018
                  Updated by Seenivenkat
                  Hi,
                  Thanks for the quick response. Please note that fund has been debited from my account and it is shown in statement now, I have contacted bank 2 days before and they said that nothing they can do at their end as fund has been transfered from my bank account. Can you please check at your end and refurnd the amount as I have seen you have done same for other similar cases.

                  Thanks
                  Seenivasan V
                  Verified Support
                  Apr 16, 2018
                  PayUMoney Customer Care's response
                  Hi,

                  As informed, we have not received any funds for the same at our end. Banks generally take 7 to 10 working days (Excluding Saturday, Sunday and bank holiday) to refund the amount back to the customer's source account. You can contact the bank for further assistance in this regards.

                  Regards,
                  Team PayU
                  Apr 25, 2018
                  Updated by Seenivenkat
                  Hai,
                  I contacted bank regading this, Their Reply is

                  Dear Mr. Vengadasamy,
                  Greetings from ICICI Bank.

                  With reference to your e-mail, we would like to inform you that the debit transaction of INR 6119.00 has been successfully debited and transferred to biller with the reference number[protected].

                  Further for any unsuccessful transaction at the biller end, the funds will be returned to your account within 7 days.

                  If the amount is not reversed within 7 days, we request you to check with the biller and provide confirmation from the biller that the amount was not received at the biller end.
                  "
                  Please check this at your end do me favour.
                  Thank you
                  Apr 27, 2018
                  Updated by Seenivenkat
                  Hello Sir,
                  Tranaction was successful from bank side.Still i couldnt able to generate the tax receipt.Bank adviced me to cofirm payu side.
                  Please do the needful
                  Thank you.
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                    S
                    sudhansupanda89
                    Apr 16, 2018
                    Resolved
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                    Resolved

                    Address: Mumbai City, Maharashtra, 400708

                    I have emailed all the details to [protected]@payumoney.com but till no response has been received. Rs 1100 has been deducted from my account while making payment to merchant and merchant not received the payment and status showing failed. But money has been deducted from my account. And till now i have not received any refund. My money stuck with payu money. Also no one from payumoney not been called to my number regarding the same.
                    May 17, 2018
                    Complaint marked as Resolved 
                    PayUMoney customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 16, 2018
                    PayUMoney Customer Care's response
                    Hi Subhash,

                    We have received your emails and the team is working on the same. You will soon receive a reply on your email. Request your patience in the interim.

                    Regards,
                    team PayU
                    Apr 16, 2018
                    Updated by sudhansupanda89
                    Some Mr Rahul Tripathi email id: [protected]@india.com Contact No [protected] called me and said he is from PayU Money and asking for my Debit Card No. When i denied i will not give he just disconnected the call by saying i will forward the same matter to department. Is He really from your PayU Team Please check.
                    Apr 20, 2018
                    Updated by sudhansupanda89
                    Still the complain is not resolved. Kindly check. My money is still not been refunded.
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                      A
                      Anjalisngh121
                      from Lucknow, Uttar Pradesh
                      Apr 16, 2018
                      Resolved
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                      Resolved

                      Hi! I tried to make payment for entrance exam o[censored]niversity of hyderabad through axis bank net banking. And the transaction failed but the amount was deducted from my account. I made the same payment twice but both the times the amount of rs. 561.80/- was deducted but transaction failed.
                      Here are the payment ids for both the transactions-
                      Inb/[protected]/payu.in/
                      Inb/[protected]/payu.in/
                      May 17, 2018
                      Complaint marked as Resolved 
                      PayUMoney customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 16, 2018
                      PayUMoney Customer Care's response
                      Hi Anjali,

                      We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

                      • PayU, Merchant and Bank reference number.
                      • Scan copy of bank statement indicating the debit for the required transaction.
                      • Transaction date along with the amount.
                      • Email id or phone number used for processing the transaction.
                      • First 6 and last 4 digits of your card.
                      • UPI / VPA if any used

                      Regards,
                      Team PayU
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                        S
                        sarbjitsokhi
                        from Chandigarh, Chandigarh
                        Apr 15, 2018
                        Resolved
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                        Resolved

                        Address: 143001

                        I have made two transactions from my panjab and sind bank account [protected] amritsar punjab having follwing details to dav public school amritsar for my kids fees on 23/01/2018. But both the transaction were unsuccessful and my refund has not been made for the last 3 months despite many requests by my bank and myself. Please do the needful as quickly as possible.
                        Payment id=[protected]
                        Merchant id= davamritsarfee

                        023|23/01/2018|payumoney longtail education|10366.58|[protected]|1600716
                        023|23/01/2018|payumoney longtail education|9346.58|[protected]|1600794
                        May 16, 2018
                        Complaint marked as Resolved 
                        PayUMoney customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 15, 2018
                        PayUMoney Customer Care's response
                        Hi Sarbjit,

                        We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

                        • PayU Transaction ID, Merchant ID and Bank reference number.
                        • Scan copy of bank statement indicating the debit for the required transaction.
                        • Transaction date along with the amount.
                        • Email id or phone number used for processing the transaction.
                        • First 6 and last 4 digits of your card.
                        • UPI / VPA if any used

                        Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

                        Regards,
                        PayU Team
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                          M
                          Muanthang Thawmte
                          from Dhanbad, Jharkhand
                          Apr 14, 2018
                          Resolved
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                          Resolved

                          Website: www.lcdledspareparts.com

                          Bought a tv board bought for the second time on this website www.lcdledspareparts.com on august 25 2017 amounting rs 4500. Tv model was sony klv-40ex430 mother board. Listing on website kerba electronics shows product was in stock when i bought it. But i never received the package till now. Contacted the seller every week for nearly 3 months. But seller replied as product not in stock. So i requested the seller to refund the amount back i. E. Rs 4500. But seller/merchant does not reply or contact anymore. Even the website is now down for sale. I'm helpless. Please help me get my money back. I already bought a new tv. Here is the invoice

                          Payment details
                          Merchant details
                          Name: nand kumar mohite
                          Source: thirdparty
                          Address:
                          Haridash market, bank street, koti, hyderabad, telangana, hyderabad 500095,

                          Customer details
                          Name:
                          Muanthang

                          Mobile number: +91 [protected]
                          Email: [protected]@gmail.com
                          Address:

                          Payee information
                          Payment description

                          Order 1100

                          Merchant transaction indentifier

                          1100_17082556

                          Payment breakup
                          Convenience fee

                          ` 0.00

                          Payment history
                          Status:completed
                          Suborder id:1100_17082556
                          Paid by: thawmte
                          Paid to: nand kumar mohite
                          Payment id:[protected]

                          Date

                          Action

                          Status

                          [protected]:16:00

                          Not started

                          Not started

                          [protected]:16:19

                          Transaction initiated

                          Initiated

                          [protected]:17:10

                          Money released to payumoney

                          Money with payumoney

                          [protected]:18:04

                          Payment released successfully

                          Payment released successfully

                          [protected]:29:16

                          Money settled to merchant

                          Completed

                          Amount : rs 4, 500.00
                          Delivery details
                          Delivery details uploaded by:

                          Nand kumar mohite

                          Delivery details uploaded on:

                          [protected]:17:10

                          Attachment:

                          Delivery details description:

                          Receipt

                          Settlement details
                          Settlement utr:

                          Citin[protected]

                          Settlement amount:

                          4, 393.80

                          Settled on:

                          [protected]:29:16

                          Transaction details
                          Transaction added on

                          Source reference id

                          Source

                          Payment mode

                          Amount

                          [protected]:16:19

                          [protected]

                          Payu

                          Dc
                          4, 500.00
                          +1 photos
                          May 17, 2018
                          Complaint marked as Resolved 
                          PayUMoney customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 16, 2018
                          PayUMoney Customer Care's response
                          Hey,

                          Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

                          For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 1100_17082556 in order to get the status at their end.

                          Regards,
                          Team PayU
                          Thanks.. hope it all goes well. Will update accordingly
                          Like i said I already contacted the seller but he doesn't reply to my mail or whatsapp me back after i request for refund.
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                            A
                            abhi213
                            from Nagpur, Maharashtra
                            Apr 13, 2018
                            Resolved
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                            Resolved

                            Address: 110089

                            I have done the payment of rs1221.62 at bharti vidyapeeth website for entrance test, the transaction gets failed but the balance is deducted from my bank account despite failing transaction.

                            My transaction details are:-

                            Merchant name bharati vidyapeth

                            Payment amount 1221.62

                            Payment id [protected]

                            Merchant website/store bharatividyapeeth. Edu

                            Date/time of payment [protected]:14:53.0

                            Failure message transaction declined by the issuer
                            +1 photos
                            May 16, 2018
                            Complaint marked as Resolved 
                            PayUMoney customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 15, 2018
                            PayUMoney Customer Care's response
                            Dear Abhi,

                            The transaction id[protected] is failed. In case of any accidental debit, the amount is auto reversed by the bank to your account within 3 to5 working days (excluding Saturday, Sunday and Bank holidays).

                            Request you to wait till today EOD. Feel free to get back to us for further assistance.

                            Regards,
                            PayU Team
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                              M
                              from Bengaluru, Karnataka
                              Apr 13, 2018
                              Resolved
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                              Resolved

                              Address: 560102
                              Website: BBMP

                              I have paid bbmp property tax for 2018-19 through net banking on 11/04/2018, the amount is deducted from my bank account but it is not reflecting in the bbmp property tax site. It shows the paid amount is 0.00.

                              My transaction/challan number at bbmp is[protected]/[protected]. And transaction id at yes bank is net txn: payu [protected]

                              Let me know how to get it right and get my money accounted.
                              May 14, 2018
                              Complaint marked as Resolved 
                              PayUMoney customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 13, 2018
                              PayUMoney Customer Care's response
                              Hey Meet,

                              Please note that this is a successful TXN via PayUmoney Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.

                              For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

                              Regards,
                              Team PayU
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                                H
                                hitesh rao sureshe
                                from Raipur, Chhattisgarh
                                Apr 12, 2018
                                Resolved
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                                Resolved

                                Address: 492001
                                Website: pintwire

                                Hiii i have made a transaction of 619 rs.in 31.03.2018 and the transaction got failed but money was taken from my account.. Can u plzzz refund my money or solve my problem... Transaction details[protected].. This is a transaction of recharge of internet service pintwire... My transaction mobile no. Is [protected] and account holder name is rohini sureshe and my email address is [protected]@gmail.com plzzz solve my problem and refund my money
                                May 14, 2018
                                Complaint marked as Resolved 
                                PayUMoney customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 13, 2018
                                PayUMoney Customer Care's response
                                Hi,

                                We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

                                • PayU Transaction ID, Merchant ID and Bank reference number.
                                • Scan copy of bank statement indicating the debit for the required transaction.
                                • Transaction date along with the amount.
                                • Email id or phone number used for processing the transaction.
                                • First 6 and last 4 digits of your card.
                                • UPI / VPA if any used

                                Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

                                Regards,
                                PayU Team
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                                  K
                                  Kanwaljit Singh Chopra
                                  from Delhi, Delhi
                                  Apr 12, 2018
                                  Resolved
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                                  Resolved

                                  Address: 160055

                                  Inr 2940 paid to pspcl being electricity bill using my net banking account with hdfc bank and payumoney.
                                  Payumoney has acknowledged receipt of money on with id[protected] on same day 11.04.2018 when the amount was debited from my account.
                                  Kindly let me know when will pspcl get the payments i am very anxious as pspcl have not received payments yet
                                  May 14, 2018
                                  Complaint marked as Resolved 
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 13, 2018
                                  PayUMoney Customer Care's response
                                  Dear Kanwaljit,

                                  We would like to inform you that the TXN[protected] is successful at our end. Please get in touch with the merchant with Merchant Txn Id - 5336844 in order to get the service delivery status at their end.

                                  Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

                                  Regards,
                                  PayU Team
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                                    T
                                    TS SUDHISH
                                    from Kombai, Tamil Nadu
                                    Apr 12, 2018
                                    Resolved
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                                    Resolved

                                    I had filed for bbmp property tax using payu money -
                                    In my bank statement these are the details:
                                    Narration: kmuxi5ejarzk5pou-payubruhatbengalurum
                                    Reference number:[protected]
                                    Date: 07 apr 2018
                                    Amount: 5, 437.00

                                    During the payment process, the transaction got stuck at payu money page and later (+15 mins) it said transaction incomplete.

                                    The money has gone from my acount, and the transaction is incomplete.

                                    Kindly check when the amount will be refund.

                                    Thanks,
                                    Sudhish
                                    May 13, 2018
                                    Complaint marked as Resolved 
                                    PayUMoney customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 12, 2018
                                    PayUMoney Customer Care's response
                                    Hey Sudhish,

                                    Please note that this is a successful TXN via PayUmoney Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.

                                    For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

                                    Regards,
                                    Team PayU
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                                      B
                                      Biplab Kabi
                                      from Kolkata, West Bengal
                                      Apr 12, 2018
                                      Resolved
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                                      Address: Burdwan, West Bengal, 713336

                                      I, biplab kabi, made a payment of rs 5740.40 online on
                                      10/04/2018 the receipt voucher attached here. The payu money payment id is[protected].

                                      Payment id :[protected]
                                      Merchant transaction indentifier : 8ac9152cc9dcdb438001

                                      But till now it is not reflected in school website. Money debited from my account
                                      Screen shot of bank statement is also attached here.
                                      Kindly check and settle my payment with the school.

                                      Regards,
                                      Biplab kabi
                                      +1 photos
                                      Apr 13, 2018
                                      Complaint marked as Resolved 
                                      Problem resolved and amount is reflected in the E Care. Thanks
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 13, 2018
                                      PayUMoney Customer Care's response
                                      Dear Biplab,

                                      We would like to inform you that the TXN[protected] is successful at our end. Please get in touch with the merchant with Merchant Txn Id - 8ac9152cc9dcdb438001 in order to get the service delivery status at their end.

                                      Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

                                      Regards,
                                      PayU Team
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                                        S
                                        shiviksingh
                                        from Dehra Dun, Uttarakhand
                                        Apr 11, 2018
                                        Resolved
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                                        Resolved

                                        Address: 230001
                                        Website: irctc.co.in , PayU

                                        On 2nd april 2018 i was booking a ticket on irctc mobile app through payu payment gateway, unfortunately transaction failed and money got debited from my bank account (State bank of india). Now irctc is showing that it has refunded the payment in payu bank. But i did not received even a single penny in my account. (I didn't had payu wallet account i just used their payment gateway) please forward this problem to the concerned authority as it is been already 10 days past.
                                        Transaction id. [protected]
                                        Shivendra vikram singh
                                        Phone no. [protected]
                                        +1 photos
                                        May 14, 2018
                                        Complaint marked as Resolved 
                                        PayUMoney customer support has been notified about the posted complaint.
                                        Verified Support
                                        Apr 13, 2018
                                        PayUMoney Customer Care's response
                                        Hi,

                                        Your TXN id [protected] has been refunded via ARN 74332748093809299834481 from our end. Banks generally take 7 to 10 working days (Excluding Sat, Sun & bank holiday) to refund the amount. Please contact them for further assistance in this regards.

                                        Regards,
                                        Team PayU
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