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PayUMoney Complaints & Reviews

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Updated: Dec 24, 2025
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PayUMoney reviews & complaints page 143

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S
S MUNNA
from Bhimavaram, Andhra Pradesh
Feb 15, 2018
Resolved
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Resolved

Address: Kurnool, Andhra Pradesh, 518501
Website: aprtacitizen.epragathi.org/#!/llrmodule

Hello sir,
I'm complaint about aorta. Epragathi website. Yesterday i am paying fees for llr retest and i was go final stage of payment and go back unfortunately. After when i pay fees in same application number for retest it shows payment failed. If i try after some or any time it shows repeatedly payment failed please respond my complaint and help me..
Thanking you sir.
+1 photos
Mar 22, 2018
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Feb 15, 2018
PayUMoney Customer Care's response
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team
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    I
    IOSDev
    from Ahmedabad, Gujarat
    Feb 15, 2018
    Resolved
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    Resolved

    Address: New Delhi, Delhi
    Website: www.yatralinks.com

    They are cheating in the name of tour and travels packages.

    Yatralinks is one kind of fraud call canter. They are offering attractive deals with "assured gift for today". Vivo v5s mobile and after the collect payment they dose't response properly.

    Unfortunately payumoney also can't support to customer.

    Just collect the money from peoples, after the payment no single time call received from yatralinks. I have called them to more then 200 times and sent email too.

    Many time request to payumoney regarding this issue. But can't do any help me. Just get response from payumoney ask to marchant provide refund. But merchant can't response or can't pickup my call.
    Mar 19, 2018
    Complaint marked as Resolved 
    PayUMoney customer support has been notified about the posted complaint.
    Verified Support
    Feb 15, 2018
    PayUMoney Customer Care's response
    Hi,

    We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

    • PayU Transaction ID, Merchant ID and Bank reference number.
    • Scan copy of bank statement indicating the debit for the required transaction.
    • Transaction date along with the amount.
    • Email id or phone number used for processing the transaction.
    • First 6 and last 4 digits of your card.
    • UPI / VPA if any used

    Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

    Regards,
    PayU Team
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      R
      from Adur, Kerala
      Feb 15, 2018
      Resolved
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      Resolved

      Address: Chittoor, Andhra Pradesh, 517425
      Website: payumoney.com

      I have paid for driving license test slot booking in andhra pradesh transport department and fee of 960₹ and initially i got slot confirmed widow in net and i went for test center but they told slot was not booked. So i left after spending @500₹ for transportaion charges. I called payumoney customer care number but no response. Further i got slot confirmed message after 8 days further i went to test center for driving but they told we can only change slot date at the date when slot is booked. Again 500₹ wastage.
      Mar 19, 2018
      Complaint marked as Resolved 
      PayUMoney customer support has been notified about the posted complaint.
      Feb 15, 2018
      Updated by [email protected]
      This image contains the date i booked slot 04 27-Dec-2017 and i received it on 04-jan-2018

      Verified Support
      Feb 15, 2018
      PayUMoney Customer Care's response
      Hi,

      We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

      • PayU Transaction ID, Merchant ID and Bank reference number.
      • Scan copy of bank statement indicating the debit for the required transaction.
      • Transaction date along with the amount.
      • Email id or phone number used for processing the transaction.
      • First 6 and last 4 digits of your card.
      • UPI / VPA if any used

      Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

      Regards,
      PayU Team
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        B
        b patel
        from Surat, Gujarat
        Feb 15, 2018
        Resolved
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        Resolved

        Website: www.yatralinks.com

        Yatralinks is doing fraud by using your free payment gateway service.

        Even no buddy can pickup the call after collect the payment.

        Please stopped they service.
        I don’t know why payumoney allow this kind of fraud merchant.

        All numbers are getting out of reached or switched off.

        I have send many requst to payumoney but can’t do any help.
        Mar 19, 2018
        Complaint marked as Resolved 
        PayUMoney customer support has been notified about the posted complaint.
        Feb 15, 2018
        Updated by b patel
        How May I get my money back?
        Feb 15, 2018
        Updated by b patel
        Yatralinks can not pickup call even after the collect payment. So how I expect they will province me service?

        They are doing fraud business by using payumoney service.
        Feb 15, 2018
        Updated by b patel
        Merchant Name: Yatra Links Order Amount: 14998.
        Merchant Order ID:[protected]
        Verified Support
        Feb 15, 2018
        PayUMoney Customer Care's response
        Hi,

        We would like to inform you that the TXN for the Payment Id XXXXXX is successful at our end. The amount for the same has been remitted to the merchant.

        For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - XXXXXX in order to get the status at their end.

        Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

        Regards,
        Team PayU
        Feb 16, 2018
        Updated by b patel
        Same replay received from [protected]@payumoney.com.
        Feb 16, 2018
        Updated by b patel
        Any luck to get refund my money?
        Feb 16, 2018
        Updated by b patel
        Please find attached screen shot of PayUmoney reply.

        Feb 16, 2018
        Updated by b patel
        I prove it marchant is fraud still then PayUmoney can’t any action against marchant and still allowing payment services for this kind of fraud marchant, so sad and very bad experience with PayUmoney and Yatralinks.
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          P
          pkprashant
          from Gurgaon, Haryana
          Feb 19, 2018
          Resolved
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          Resolved

          I was doing a transaction on big basket for payment of groceries using airtel payment bank on 14th feb 2018 which latter failed. My transaction ID is[protected]. Please provide me refund.
          My airtel payment bank no - [protected]. When I was doing my transaction Payu page appeared and after that my payment got stuck. Also I have inquired to airtel and big basket . Airtel is saying that it was successful while big basket is saying that it was unsuccessful. And current status is that I am yet to receive refund regarding this because latter I have paid in cash . So in this way I have paid twice for the same order. My transaction value was Rs.2410/. Please provide me refund
          +1 photos
          Mar 23, 2018
          Complaint marked as Resolved 
          PayUMoney customer support has been notified about the posted complaint.
          Verified Support
          Feb 20, 2018
          PayUMoney Customer Care's response
          Hi,

          We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

          • PayU Transaction ID, Merchant ID and Bank reference number.
          • Scan copy of bank statement indicating the debit for the required transaction.
          • Transaction date along with the amount.
          • Email id or phone number used for processing the transaction.
          • First 6 and last 4 digits of your card.
          • UPI / VPA if any used

          Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

          Regards,
          PayU Team
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            Y
            YNS@2018
            from Delhi, Delhi
            Feb 14, 2018
            Resolved
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            Resolved

            Address: Mysore, Karnataka, 570017

            Dear sir,
            I have placed on order for mobile phone in online india shopping mall web site. The details of my order are as follows;
            Order id: ind[protected]
            Date: 21 jan 2018
            Payment: net banking.
            Payment gateway: payu money
            My payment has been successfully processed but i have not received the merchant order/service confirmation. The details of my transaction are as follows: merchant name: g kumar; order amount: rs 11299.00 ; payment id:[protected]; merchant order id: ind[protected]; merchant transaction identifier ind[protected].
            The customer service no provided on india shopping mall web site is not functional and also the e-mails sent to the id shown on the website are bounced back. Payu money customer service provided another e-mail id ([protected]@gmail.com). My repeated mails to email id provided by payumoney were unanswered. The merchant 'g kumar' did not delivered the product & services and also did not provide refund.
            I requested the payu money to cancel the payment to the merchant immediately. However, they informed me that the said payment id[protected] is successful and merchant g kumar is responsible for the delivery of the product or refund.

            It is to be noted that the merchant (G kumar) registered with payu money payment portal appears to be a fraud because all the communication channels (E-mail, phone, customer support and contact address,) listed in their online shopping website (Indiashopping.com) are not functional/existing. Furthermore, the merchant has not delivered the product for the payment he has received.
            Therefore, it is clear that rs 11299.00 is debited by payumoney from my account and settled to a fraud account (Payment id:[protected]. Therefore, i request payumoney to cancel the payment and refund back to my account at the earliest.
            Mar 26, 2018
            Complaint marked as Resolved 
            PayUMoney customer support has been notified about the posted complaint.
            Verified Support
            Feb 15, 2018
            PayUMoney Customer Care's response
            Hi,

            We would like to inform you that the TXN for the Payment Id[protected]is successful at our end. The amount for the same has been remitted to the merchant.

            For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - IND[protected] in order to get the status at their end.

            Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

            Regards,
            Team PayU
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              D
              drmanish1966
              from Chandigarh, Chandigarh
              Feb 14, 2018
              Resolved
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              Resolved

              Address: Jabalpur, Madhya Pradesh
              Website: shaadi mubarak, Jabalpur

              Sir,
              I registered with the above site on 25.01.2018 for personalised matrimonial services by paying rs 6220/- (Id no.[protected] through your company, when a representative ms aakansha singh of shaadi mubarak mobile no [protected] repeatedly contacted me on my mobile no [protected]. However, her mobile no. And that of the company shaadi mubarak has been switched of. Complaint has been lodged by me with the company email, i. E. Shaadimabarak. [protected]@gmail.com. Fraud is suspected by me. You are kindly requested to investigate at the earliest and take appropriate action. Information in respect of action taken by your company may also be kindly intimated to me on my email address [protected]@yahoo.co.in
              Dr. Manish sharma 14.02.2018
              Mar 19, 2018
              Complaint marked as Resolved 
              PayUMoney customer support has been notified about the posted complaint.
              Verified Support
              Feb 15, 2018
              PayUMoney Customer Care's response
              Hi,

              We would like to inform you that the TXN for the Payment Id XXXXXX is successful at our end. The amount for the same has been remitted to the merchant.

              For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - XXXXXX in order to get the status at their end.

              Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

              Regards,
              Team PayU
              Feb 15, 2018
              Updated by drmanish1966
              Sir,
              I have not received any intimating regarding the above particulars on my personal email. Kindly intimate at the earliest.
              I cannot approach the merchant, Shaadi mubarak Jabalpur directly as all their mobile contact numbers have been switched off completely for the last fifteen days.
              You are requested to immediately black-list this merchant as it appears to be a clear cut case of fraudulent transaction. You are also aware of the fact that previously also there are numerous complaints against this merchant on this forum itself, however PayUMoney has taken no action till date. How many more customers will be cheated of their hard-earned money by this fraudulent matrimonial agency Shaadi Mubarak before you act. requesting urgent action
              Dr. Manish Sharma
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                0
                06Dilip Thakur
                from Korba, Chhattisgarh
                Feb 14, 2018
                Resolved
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                Resolved

                Address: 497001
                Website: payu payment pvt ltd

                I had done some transection for college fee respectively and those are failed. The transaction are debited are as follows:
                1. Date - 25/01/18 ref/cheque no.: [protected]igacueliq6 transfer to 459 debited amount: 1555.05

                2. Date-26/01/18 ref/cheque no.: [protected]igacuhgwq1 transfer to 459 debited amount: 1555.05

                3. Date-26/01/18 ref/cheque no.: [protected]igacuhxen1 transfer to 459 debited amount: 1555.05

                Since, the college didnt recieve the amount please refund the respective amount.
                Mar 21, 2018
                Complaint marked as Resolved 
                PayUMoney customer support has been notified about the posted complaint.
                Verified Support
                Feb 14, 2018
                PayUMoney Customer Care's response
                Hi Dilip,

                We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

                • PayU Transaction ID, Merchant ID and Bank reference number.
                • Scan copy of bank statement indicating the debit for the required transaction.
                • Transaction date along with the amount.
                • Email id or phone number used for processing the transaction.
                • First 6 and last 4 digits of your card.
                • UPI / VPA if any used

                Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

                Regards,
                PayU Team
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                  R
                  Rkpaswan786
                  from Delhi, Delhi
                  Feb 14, 2018
                  Resolved
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                  Resolved

                  Address: New Delhi, Delhi, 110086

                  Dear sir,
                  My name is monu kumar and i was make an online payment of rs. 5611/- through your gateway payment mode by internet banking. The problem is amount has been deducted from my account but ignou admission fee was not complete.
                  My transaction id :- [protected]p_1
                  Bank reference no:- [protected]
                  Transaction date - 27/01/2018
                  Transaction id:- igacultyp0
                  My email address:- [protected]@gmail.com

                  So i request you to solve this problem as soon as possible. Thankyou
                  +1 photos
                  Mar 20, 2018
                  Complaint marked as Resolved 
                  PayUMoney customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 15, 2018
                  PayUMoney Customer Care's response
                  Hi,

                  We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

                  • PayU Transaction ID, Merchant ID and Bank reference number.
                  • Scan copy of bank statement indicating the debit for the required transaction.
                  • Transaction date along with the amount.
                  • Email id or phone number used for processing the transaction.
                  • First 6 and last 4 digits of your card.
                  • UPI / VPA if any used

                  Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

                  Regards,
                  PayU Team
                  As payumoney wallet is closed from january 30 2018, i have transferred the wallet amount to bank account. Its been a month long since i transferred, but amount is not received. Raised many tickets not yet resolved and there is no hot line to register complaint or talk with customer support team.
                  PayUMoney Customer Care's response, Feb 15, 2018
                  Verified Support
                  Hi,

                  We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

                  • PayU Transaction ID, Merchant ID and Bank reference number.
                  • Scan copy of bank statement indicating the debit for the required transaction.
                  • Transaction date along with the amount.
                  • Email id or phone number used for processing the transaction.
                  • First 6 and last 4 digits of your card.
                  • UPI / VPA if any used

                  Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

                  Regards,
                  PayU Team
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                    J
                    joydeepdas97
                    from Kolkata, West Bengal
                    Feb 13, 2018
                    Resolved
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                    Resolved

                    Address: Howrah, West Bengal, 711302

                    On 09.02.18 i tried to book train tickets from hwh to kpd through transaction i'd [protected] by irctc, my booking was not completed but the amount of rs.2040 + bank charges are debited from my sbi a/c.

                    It's 13.02.18 is already over but the same amount are not refund till now. Please let me know when ii will get back my money.

                    Joydeep das
                    Howrah, west bengal
                    +1 photos
                    Mar 19, 2018
                    Complaint marked as Resolved 
                    PayUMoney customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 15, 2018
                    PayUMoney Customer Care's response
                    Hi,

                    We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

                    • PayU Transaction ID, Merchant ID and Bank reference number.
                    • Scan copy of bank statement indicating the debit for the required transaction.
                    • Transaction date along with the amount.
                    • Email id or phone number used for processing the transaction.
                    • First 6 and last 4 digits of your card.
                    • UPI / VPA if any used

                    Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

                    Regards,
                    PayU Team
                    I am using SBI Cash plus shopping card payment to nexmoney app through PAYU, transaction is not successfully but (1770 Rs.) Money has been deducted in my account SBI Ac. My PAYU approving number is POS 80400732. plz provide my txn no. or refund my money to my bank Ac.

                    failed irctc transaction, amount not credited to bank - Comment #3006068 - Image #0
                    PayUMoney Customer Care's response, Feb 15, 2018
                    Verified Support
                    Hi,

                    We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

                    • PayU Transaction ID, Merchant ID and Bank reference number.
                    • Scan copy of bank statement indicating the debit for the required transaction.
                    • Transaction date along with the amount.
                    • Email id or phone number used for processing the transaction.
                    • First 6 and last 4 digits of your card.
                    • UPI / VPA if any used

                    Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

                    Regards,
                    PayU Team
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                      F
                      Finhas
                      from Ahmedabad, Gujarat
                      Feb 13, 2018
                      Resolved
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                      Resolved

                      Address: Vadodara, Gujarat, 390004
                      Website: www.payumoney.com

                      Here are my details for failed transaction
                      Name :- Finhas Saifullah

                      Merchant Name Hotel New Banjara
                      Payment Amount 8920.80
                      Payment Id [protected]
                      Date/Time of Payment [protected]:21:49.0

                      The payment was done with Rupay card issued from IDBI bank ; Email id :- [protected]@ymail.com.

                      Transaction performed via PayUMoney gateway
                      +1 photos
                      Mar 18, 2018
                      Complaint marked as Resolved 
                      PayUMoney customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 15, 2018
                      PayUMoney Customer Care's response
                      Dear Customer,

                      We would like to inform you that the TXN[protected] is successful at our end. Please get in touch with the merchant with Merchant Txn Id - 3b05abe2f0368b152db1 in order to get the service delivery status at their end.

                      Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

                      Regards,
                      PayU Team
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                        O
                        om.customs
                        from Noida, Uttar Pradesh
                        Feb 13, 2018
                        Resolved
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                        Resolved

                        Address: Mumbai City, Maharashtra, 400037
                        Website: www.irctc.co.in

                        On 05.02.2018 i tried to book one e-ticket on irctc through payumoney payment gateway using indian overseas bank debit card. The transaction failed, i. E. The amount was deducted but the ticket was not booked. An amount of rs. 1065 has been refunded on 08.02.2018 by irctc against the said transaction; transaction id : [protected] dt. 05.02.2018. But the said amount has not been not received in my concerned iob bank account; and the same is lying with payumoney. I do not have any paumoney wallet or user account. I simply want the money back in my bank account.
                        Feb 15, 2018
                        Complaint marked as Resolved 
                        sent an email as informed by payumoney support...didnt receive any reply but full amount credited to my bank account on 14.02.2018
                        PayUMoney customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 14, 2018
                        PayUMoney Customer Care's response
                        Hi,

                        We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

                        • PayU Transaction ID, Merchant ID and Bank reference number.
                        • Scan copy of bank statement indicating the debit for the required transaction.
                        • Transaction date along with the amount.
                        • Email id or phone number used for processing the transaction.
                        • First 6 and last 4 digits of your card.
                        • UPI / VPA if any used

                        Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

                        Regards,
                        PayU Team
                        Feb 15, 2018
                        Updated by om.customs
                        received money in my bank account on 14.02.2018.
                        i have already sent an email in this regard
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                          J
                          JAFFER HUSSAIN M
                          from Chennai, Tamil Nadu
                          Feb 13, 2018
                          Resolved
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                          Resolved

                          Address: 600089

                          I booked train ticket on[protected] but payment debited train ticket not conformed my transaction id [protected]

                          Transaction id: [protected] train no./name: 22870/visakapatnam exp date of booking: 29-jan-2018
                          Date of journey: 30-jan-2018 date of boarding: 30-jan-2018 date of arrival: 31-jan-2018
                          From: chennai central (Mas) to: visakhapatnam (Vskp) boarding at: chennai central (Mas)
                          Resv upto: visakhapatnam (Vskp) quota: tatkal (Tq) class: sleeper class (Sl)
                          Payment status: payment failed bank name: credit & debit cards / net banking / wallet (Powered by payu) reservation status: not booked
                          Transaction amount:535.0 no. Of adults: 1 no. Of children: 0
                          Ticket type:e-ticket
                          Mar 16, 2018
                          Complaint marked as Resolved 
                          PayUMoney customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 13, 2018
                          PayUMoney Customer Care's response
                          Hi,

                          We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

                          • PayU Transaction ID, Merchant ID and Bank reference number.
                          • Scan copy of bank statement indicating the debit for the required transaction.
                          • Transaction date along with the amount.
                          • Email id or phone number used for processing the transaction.
                          • First 6 and last 4 digits of your card.
                          • UPI / VPA if any used

                          Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

                          Regards,
                          PayU Team
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                            A
                            anshav jain
                            from Kanpur, Uttar Pradesh
                            Feb 12, 2018
                            Resolved
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                            Resolved

                            Website: Homecredit.in

                            I have paid amount of rs 1816 for home credit but paymnt form my bank is deducted and it is not yet credited in home ceedit account i have paid through mu debit card no [protected] in my bank account it is showing as remarks 'payu_www.HOMECREDIT.CO/Gurg'
                            and transaction id as[protected]
                            My bank account is with oriental bank of commerce please help me out to resolve this issue
                            Thank you
                            Mar 17, 2018
                            Complaint marked as Resolved 
                            PayUMoney customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 13, 2018
                            PayUMoney Customer Care's response
                            Hi,

                            We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

                            • PayU Transaction ID, Merchant ID and Bank reference number.
                            • Scan copy of bank statement indicating the debit for the required transaction.
                            • Transaction date along with the amount.
                            • Email id or phone number used for processing the transaction.
                            • First 6 and last 4 digits of your card.
                            • UPI / VPA if any used

                            Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

                            Regards,
                            PayU Team
                            I have charged twice for a single order due to ur network issue..plz review this and refund my money please.
                            i should been charged for rs.398
                            but due to some network and website issue i have been charge 398+398=rs.796
                            please refund my money
                            PayUMoney Customer Care's response, Feb 14, 2018
                            Verified Support
                            Hi,

                            We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

                            • PayU Transaction ID, Merchant ID and Bank reference number.
                            • Scan copy of bank statement indicating the debit for the required transaction.
                            • Transaction date along with the amount.
                            • Email id or phone number used for processing the transaction.
                            • First 6 and last 4 digits of your card.
                            • UPI / VPA if any used

                            Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

                            Regards,
                            PayU Team
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                              J
                              jcsm
                              from Delhi, Delhi
                              Feb 12, 2018
                              Resolved
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                              Resolved

                              Address: 600083

                              Sir/madam

                              I have applied for tnset 2018 exams which will be held on march month. I done my payment two times instead of doing one time. Amount details are given below.

                              Payment receipt i:

                              Paid on :[protected]:33:18
                              Payment id :[protected]
                              Merchant transaction indentifier :
                              [protected]vzpr1ebdmgo3hfnyiset18
                              Payu convenience fee : 78.3

                              Payment receipt ii:

                              Paid on :[protected]:36:22
                              Payment id :[protected]
                              Merchant transaction indentifier :
                              [protected]hdqaz8nsrgm71ixukbewset18
                              Payu convenience fee : 78.


                              I hope, you can understand my complaint. I request you to refund my extra payments... Thanking you

                              Regards

                              Joghee sekaran b. Sc., mca., m. Phil., mba.,
                              Chennai
                              Ph: [protected]
                              Mail : [protected]@yahoo.com
                              Mar 19, 2018
                              Complaint marked as Resolved 
                              PayUMoney customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 13, 2018
                              PayUMoney Customer Care's response
                              Dear Customer,

                              We would like to inform you that the TXN[protected] &[protected] is successful at our end. Please get in touch with the merchant with Merchant Txn Id - [protected]vzpr1ebdmgo3hfnyiSET18 &[protected]hdqaz8nsrgm71ixukbewSET18 for any concern regarding, Delivery/Payment receipt/Cancellation/Refund.

                              Regards,
                              PayU Team
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                                A
                                amitgupta5353
                                Feb 11, 2018
                                Resolved
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                                Resolved

                                Address: Jaipur, Rajasthan, 302019

                                I had done payments of my maintenance of vila jaipur to ashiana housing on 11/feb/2018. After payment i did not get the recipts which i need urgently. Send my the receipts of the reference at my email: [protected]@yahoo.com

                                Date
                                11-feb-18

                                Narration
                                [protected]-payuashianamaintenan

                                Cheque/ref. No.
                                [protected]

                                Value date
                                11-feb-18

                                Withdrawal
                                3, 850.00
                                Mar 15, 2018
                                Complaint marked as Resolved 
                                PayUMoney customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 12, 2018
                                PayUMoney Customer Care's response
                                Hi Amit,

                                We would like to inform you that the TXN for the Payment Id[protected] is successful at our end. The amount for the same has been remitted to the merchant.

                                For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - eeaeb937e65bc9f16158 in order to get the status at their end.

                                Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

                                Regards,
                                Team PayU
                                My payment at zebpay got canceled and I received an email from you saying that the payment was successful and my transaction id is 8d75d7a7-e2ee-4aac-b75d-7aeba9f2371a
                                Kindly please inform the status of the refund im supposed to receive
                                PayUMoney Customer Care's response, Feb 14, 2018
                                Verified Support
                                Hi Prashanth,

                                We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

                                • PayU Transaction ID, Merchant ID and Bank reference number.
                                • Scan copy of bank statement indicating the debit for the required transaction.
                                • Transaction date along with the amount.
                                • Email id or phone number used for processing the transaction.
                                • First 6 and last 4 digits of your card.
                                • UPI / VPA if any used

                                Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

                                Regards,
                                PayU Team
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                                  A
                                  Aishpreet Jatt
                                  from Sirhind, Punjab
                                  Feb 10, 2018
                                  Report
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                                  Address: 140507

                                  While filling online exam form through payumoney in using sbi debit card, the transactions failed, while money was deducted from my bank account. Rs 1522 was deducted from account

                                  Payumoney transaction id: ‭[protected]‬

                                  I request payumoney to please refund my money as soon as possible.
                                  My online exam form website still showing that fee is pending but my money is deducted by payumoney.
                                  +2 photos
                                  PayUMoney customer support has been notified about the posted complaint.
                                  I have remitted Rs.450 to Sahrdaya college of Engg and Technology
                                  on[protected] as fee. But receipt for the payment is not received.
                                  Please issue a receipt. My Email Id [protected]@gmail.com
                                  PayUMoney Customer Care's response, Feb 13, 2018
                                  Verified Support
                                  Hi,

                                  We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

                                  • PayU Transaction ID, Merchant ID and Bank reference number.
                                  • Scan copy of bank statement indicating the debit for the required transaction.
                                  • Transaction date along with the amount.
                                  • Email id or phone number used for processing the transaction.
                                  • First 6 and last 4 digits of your card.
                                  • UPI / VPA if any used

                                  Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

                                  Regards,
                                  PayU Team
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                                    K
                                    khaja hussain shaik
                                    from Bengaluru, Karnataka
                                    Feb 10, 2018
                                    Resolved
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                                    Resolved

                                    Dear sir/madam,

                                    Subject:
                                    One of my family member's account is hacked, 75000 rs has been debited from account
                                    (Note : transaction details are attached and fraud caller number : [protected] still active)
                                    More details:
                                    Some one called my nephews from [protected] (This number is still active), they took
                                    Debit card details and cvc details, they have done multiple transaction. That of age 17 years
                                    Is not aware of fraud calls, he even given otp,
                                    Total amount of 75000 rs has been debited, this amount is one years hard earning income
                                    For the family. I request you help in justice for my brother family.
                                    This fraud callers might spoil more families and their hard earning money across india, i request you to block their payumoney account and request for the transaction reversal.

                                    Note : -
                                    (Note : transaction details are attached and fraud caller number : [protected] still active)
                                    More details:

                                    Many thanks,
                                    Shaik khaja hussain
                                    [protected]@gmail.com
                                    [protected]
                                    +1 photos
                                    Mar 15, 2018
                                    Complaint marked as Resolved 
                                    PayUMoney customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 12, 2018
                                    PayUMoney Customer Care's response
                                    Hi,

                                    We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

                                    • PayU Transaction ID, Merchant ID and Bank reference number.
                                    • Scan copy of bank statement indicating the debit for the required transaction.
                                    • Transaction date along with the amount.
                                    • Email id or phone number used for processing the transaction.
                                    • First 6 and last 4 digits of your card.
                                    • UPI / VPA if any used

                                    Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

                                    Regards,
                                    PayU Team
                                    Helpful
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                                      M
                                      Murthy Gullapalli
                                      from Hyderabad, Telangana
                                      Feb 9, 2018
                                      Resolved
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                                      Resolved

                                      Address: 500013

                                      My card has been charged with 8884/- by payu money by claiming my sbi card is going to be cancelled if i dont pay by otp ivr press method by pay u money on 2nd february 2018. I realised this as fraud as i had got similar call after 4 days with a similar request. This time i was care ful. I also lodged complaint in pay u money on [protected]@payumoney.com.

                                      The call was from [protected] - sanvi verma

                                      I lodged complaint to sbi card too from my registered mail [protected]@rediffmail.com
                                      Mar 12, 2018
                                      Complaint marked as Resolved 
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Verified Support
                                      Feb 09, 2018
                                      PayUMoney Customer Care's response
                                      Hi,

                                      We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

                                      • PayU Transaction ID, Merchant ID and Bank reference number.
                                      • Scan copy of bank statement indicating the debit for the required transaction.
                                      • Transaction date along with the amount.
                                      • Email id or phone number used for processing the transaction.
                                      • First 6 and last 4 digits of your card.
                                      • UPI / VPA if any used

                                      Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

                                      Regards,
                                      PayU Team
                                      Feb 19, 2018
                                      Updated by Murthy Gullapalli
                                      Transactions on Account
                                      Date Description Type Amount Spent (Rs.)
                                      TRANSACTIONS FOR G S V S N MURTHY
                                      02/02/2018 PAYU MONEY GURGAON IN Debit 8, 884
                                      Convert this amount to Flexipay & pay in EMIs. Click here
                                      05/02/2018 IIAS 32 IN Debit 707.50
                                      06/02/2018 RECHARGECCA MUMBAI IN Debit 8, 200
                                      Convert this amount to Flexipay & pay in EMIs. Click here

                                      Transaction on 2nd and 6th ebruary above are not authorised by me at all. I performed payments [protected] - claiming to be sanvi Verma representative of SBI payyou money through IVR telephone number pres method
                                      and [protected] - male voice claiming to be SBI pay you back money
                                      My payment under transaction ID[protected] for merchant Money Desire with merchant ID[protected] for Rs 2100/= did not reach the merchant as communicated by them on phone at the time of payment. Please process for payback/refund to my account
                                      PayUMoney Customer Care's response, Feb 13, 2018
                                      Verified Support
                                      Hi,

                                      We would like to inform you that the TXN for the Payment Id 178398891is successful at our end. The amount for the same has been remitted to the merchant.

                                      For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 405115-178398891 in order to get the status at their end.

                                      Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

                                      Regards,
                                      Team PayU
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                                        J
                                        Jobin Babu
                                        from Mumbai, Maharashtra
                                        Feb 9, 2018
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                                        Website: www.payumoney.com

                                        IRCTC Fraud and PayUMoney

                                        I was booking a Train ticket from IRCTC, through Pay U Money Gateway but the Transaction Failed and Money was deducted from my SBI Bank Account of Amount Rs. 825 but the money has not yet been Refunded.

                                        This the second time that irctc is doing so and PayuMoney also is not a good Payment Gateway.

                                        Transaction I'd: [Protected]

                                        Refund I'd : [Protected]

                                        The respective Customer Care are always unavailable. IRCTC has Numbers which never work.
                                        PayUMoney customer support has been notified about the posted complaint.
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