PayUMoney Complaints & Reviews

Address: 230001

Website: irctc.co.in , PayU

On 2nd april 2018 i was booking a ticket on irctc mobile app through payu payment gateway, unfortunately transaction failed and money got debited from my bank account (State bank of india). Now irctc is showing that it has refunded the payment in payu bank. But i did not received even a single penny in my account. (I didn't had payu wallet account i just used their payment gateway) please forward this problem to the concerned authority as it is been already 10 days past.
Transaction id. [protected]
Shivendra vikram singh
Phone no. [protected]

May 14, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2018

PayUMoney Customer Care's response Hi,

Your TXN id [protected] has been refunded via ARN 74332748093809299834481 from our end. Banks generally take 7 to 10 working days (Excluding Sat, Sun & bank holiday) to refund the amount. Please contact them for further assistance in this regards.

Regards,
Team PayU

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Address: Chandigarh, Punjab, 160036

I had paid bill of rs 1190 thru pay u gateway and money was deducted and i received msg from pay u about successful transaction but such amount is not paid on esampark chandigarh site and no recipet had been generated. Kindly do the needful. Money had been deducted and msg from pay received for successful transaction but not credited and receipt for bill payment generated or received.

May 12, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Address: 560016

Hi i had made payment to bbmp bangalore for the property tax payment through their portal: bbmp propery tax system through portal: https://bbmptax.karnataka.gov.in/Default.aspx.

Tax amount of rs.4852 was paid from my bank account in idbi bank (Internet banking) using payu gateway option. My bank account got debited for the amount but the bbmp did not get the credit of the same amount. Transaction from idbi bank reference number ipay/eshp/payu/[protected]/wwwbbmpgovin001 dt.11.04.2018

Please reverse credit the amount back to my bank account.

May 13, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Apr 06, 2018

sudhir dhyani's response I topup csc wallet Rs 10825 on Dt 12-72017 Tran. Sessu. from my A/C
But wallet is not Topup
Tr Date[protected]
Amount 10825
by netbanking PNB
Tr Remark CITRUS PA/[protected]/[protected]

Apr 11, 2018

Updated by seen2911 BBMP got the credit receipt generated Thank you

Verified Support

Apr 12, 2018

PayUMoney Customer Care's response Hi Seen,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

View replies

S

sudhir dhyani

from Dehra Dun, Uttarakhand

Apr 11, 2018

I topup csc wallet Rs 10825 on Dt 12-72017 Tran. Sessu. from my A/C
But wallet is not Topup
Tr Date[protected]
Amount 10825
by netbanking PNB
Tr Remark CITRUS PA/[protected]/[protected]

Reply

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Apr 12, 2018

Hi Sudhir,

Please note that this is a successful TXN via Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Reply

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Address: 411028

Website: www.payumoney.com

I have made a payment through my hdfc credit card via payu money against invoice# i[protected] of amanora pearson school shown on website http://psms-sync.pearsonschools.in/Payment/receipt/receipt

I received a message from hdfc that rs 26, 443.23 was spent at payupaisa47777, however i have not received any notification that the payment has been received by payu money and been paid to the end user - amanora - pearson school.

I tried calling your so called 24*7 contact center numbers[protected],[protected] however the call is not getting answered and some are not in use.

May 13, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2018

PayUMoney Customer Care's response Hi Wilma,

As per the confirmation from the school over the email sent by you. We hope your concern is now resolved. You can reply to the email for any further help needed.

Regards,
Team PayU

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Address: 110053

My name is vijay kumar i was doing payment of property tax in the name of my mother rajwati devi of edmc website through payumoney but that payment was unsucessful and the status on my mail i d was showing that. But my account was deducted of 355 rs and some paisa and payment id was[protected]... And this was done on 30 march 2018 at 11:11:06.0 and failure reason was transaction dropped... And now today is 10 april 2018 still i have not received my deduction refund. My e mail i d is vijaykr. [protected]@gmail.com and my mobile no. Is [protected] and [protected] my mother mobile no. Is [protected]. Please get me my refund as soon as possible...

May 11, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2018

PayUMoney Customer Care's response Hi,

Your payment via TXN id[protected] is failed. We have not received any funds for the same at our end. Banks generally take 7 to 10 working days (Excluding Saturday, Sunday and bank holiday) to refund the amount back to the customer's source account. We appreciate your patience in the interim.

Regards,
Team Payu

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After mailing several times since 18th January 2018, when I received a mail stating that Amount 110.50 has been reverted to the bank account via card transaction.

But there is no such transaction according to bank and no money has been received in my account as one time transfer for stated payment id done by payumoney.

There is no call support provided to revert the money back to people on Closure of RBL wallet.

Even after writing many mails and then reminders, I am getting only response there is some kind of technical glitch and will take some more time since 18 january 2018.

I am trying to get the ARN no. as bank said it will confirm that payumoney has really transferred the money to card or bank account. But till now I have not received any details of ARN no.

It is taking too long than 5 working days to refund back one time transfer to account on the Closure of RBL wallet.

Apr 21, 2018

Complaint marked as Resolved

One has to write at [email protected] to solve this issue. They will call and help you in solving issue. Steps for one time transfer is to successfully login first into payumoney site in merchant page. the go to customer wallet page via link https://www.payumoney.com/customer/wallet/ May this help all old customers with RBL wallet, those who need refund back to their BANK account.

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Apr 08, 2018

Updated by gaurav.m.12003 Have mailed many times for payment id 88799805 and attached here is the mail proof that I received on 19th January 2018 for one time successful refund on Closure of RBL wallet.

1) There is no merchant involved as it was refunded due to closure of RBL wallet. The balance is still not reflecting in the bank account. The card on which you refunded back all balance is 428094XXXXXX9673.

You have not shared the bank reference number till now for payu Payment id:88799805. Bank is asking for the same to help in this trannsaction. I have mailed many times to [protected]@payumoney.com and [protected]@payu.in ID.

2) Transaction date is 18th January as mailed by you.

3) gaurav.m.[protected]@gmail.com and [protected]

4) card is 428094XXXXXX9673.

Please help in urgent basis as transaction is of 18th January and till now I have not got any bank reference number.

Regarding mail, I have done many mails and started with reminders after month of February.

Apr 09, 2018

Updated by gaurav.m.12003 Please update on mail or on this link, are you looking into this or not

Apr 11, 2018

Updated by gaurav.m.12003 Not received any reply in mail or from here.

Have send may mails and then series of reminders upto 4, but no reply

Verified Support

Apr 12, 2018

PayUMoney Customer Care's response Dear Gaurav,

We would like to inform you that we have refunded the amount against payment id: 88799805 to your PayUmoney wallet.

Please follow below steps to transfer your wallet amount to bank account:

1. Logon to www.payumoney.com and sign in to your wallet.

2. Click on ‘Complete One Time Transfer to Bank’ tab on the home screen.

3. Click on the View list of Beneficiaries tab.

4. You may select from the existing list of bank accounts you wish to withdraw your amount to or you may click on Add New Payee to add another bank account.

5. Select ‘Proceed on Verification’.

6. An SMS will be sent to your registered mobile number for verification. Enter the OTP and confirm the transaction by clicking on ‘Transfer Amount’.

7. A pop-up will be displayed on the screen to confirm if you would like to transfer your subsequent refunds if any to the same bank account. You may select Yes or No.

Please note that the amount transferred will reflect in your bank account within 2 working days (Excluding Saturdays, Sundays and Bank Holidays).

Warm Regards
PayUmoney Team

Apr 13, 2018

Updated by gaurav.m.12003 As per your response payment id: 88799805 is seems to be failed, which you have confirmed me is "ONE TIME TRANSFER TO BANK" done from your end on 18th January as I was not able to open RBL wallet in your site as it is not redirecting me to consumer or buyer login since January month. (It is redirecting me to merchant or citrus, but not RBL wallet at all).

Above steps are not useful at all for me as they are not working for your RBL wallet customers.

SCREENSHOT OF YOUR MAIL CONFIRMATION TO CARD (LINKED TO ACCOUNT ) has been attached, CONFIRMING THAT YOU HAVE TRANSFERRED THE 110.5 AMOUNT TO CARD. BUt the bank was saying there has been no such transaction and need ARN number (Bank reference number) for confirmation.

Please tell me how will you give money back, if site cannot be opened at all to my wallet for one time transfer as you failed to transfer amount back to account. DO I NEED TO SHARE ACCOUNT DETAILS AGAIN AS PAYMENT TO CARD DONE BY YOU FAILED.

Apr 20, 2018

Updated by gaurav.m.12003 Any updates on above details regarding payment id: 88799805. Have attached screenshot of the mail confirmation sent by you.

Please reply with response, how will you be doing the ONE TIME TRANSFER IF YOUR SITE IS not opening attached with RBL wallet and money you gave back as one time refund has not come to my account.

Apr 21, 2018

Updated by gaurav.m.12003 Please reply back as your answer is not clear to me, when I go through all of your mails attached in this mail.

It is not clear is still the money is in your hands and not reversed to my bank account ?

HAS the reversal done by you into my bank account ( payment id:[protected] has failed or not ?

This is what I have been asking for so long and you still giving me response that you can use money in transaction.

I am not able to use my Rs 110.5 lying with you as you have closed the wallet.

Please reverse the money back to bank account.

Apr 21, 2018

Updated by gaurav.m.12003 Thanks to payumoney CC for the support.

Has successfully initiated the ONE TIME TRANSFER with the help of CC. They called and showed steps to login into the customer wallet site. Whenever I tried to login, i was redirected in merchant site only.

Then they showed the way to go to customer site.
After login with username and password into merchant site for authentication, one needs to modify URL to go to customer wallet by adding /customer/wallet after the https://www.payumoney.com

Now, I have been successful in initiating the ONE TIME transfer to bank Account.

As per CC, the delay to response to my mails has been due to lot of work in transition from RBL to Citrus wallet.

But still old customers do not need to worry as they are helping and reaching each one to sort this one time transfer.

TRY TO LOGIN FIRST INTO MERCHANT SITE IN PAYUMONEY.COM
THEN ADD url https://www.payumoney.com/customer/wallet/ TO GET REDIRECTED TO WALLET FOR ONE TIME TRANSFER.

Now, Payumoney has offered RBL wallet to customers (consumers).
Happy with their support related to transactions, etc

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Address: 560057

I ordered for one product by payumoney but transition canceled its showing while booking but money reduced from my account order not placed so please solve this issue as soon as possible

Rs.1999.00 debited to sb-xxx7529 acbal:4488.94 clrbal: 4488.94 [ecom-payu ] kodikkalpalayam on[protected]:09:12. Iob.

Money reduced from account but order not placed

Product name 10 days hair oil

May 7, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Apr 06, 2018

Updated by Mahasuk Rahman Hello...
Sir today I contact to that bank he says money reduced via pay u money so we can't help u and so may contact them like that they told . I asked for transition details they will give as soon as .so please help me for refund

Apr 07, 2018

Updated by Mahasuk Rahman Sir I got datails bank so plz kindly check

1)Trans datailS:
ECOM-PAU MONEY GURGAON HAIN-N[protected]

2)BANK DEATAILS ON PHOTO SEE FROM BOTTOM SECOND TRANSACTION

3)TRANSTION DATE : 6/4/2018 RS -1999.00

4)[protected]@gmail.com- [protected]

5)CARD NO[protected]

Plz update the status and any details free to ask me

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N

nverma64

from Noida, Uttar Pradesh

Apr 6, 2018

Merchant name : aditi mahavidyalaya
payment ID :[protected]
amount : 527.7
Date: 5/04/2018

want to get new payment receipt

Reply

M

mickyald

from Noida, Uttar Pradesh

Apr 10, 2018

Hi,
i have done a recharge for prepaid meter of society(NIHO Scottish Gardens), payment deducted but marked failed by PayUMoney from my number 995****394. I have paid 1020.66 on 26-Mar-2018 and 1020.66 on 27-mar-2018. but got refund for only 2000 rs. I have been charged for 41.32 rs without any actual transaction happening.

Reply

PayUMoney Customer Care's response, Apr 11, 2018

Verified Support

Hi Micky,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

V

Vsjr

from Bengaluru, Karnataka

Apr 10, 2018

Refund of Rs.840 on cancelled rail ticket (22nd Feb.2018) not made so far. Payment I D.[protected]. Transaction no.878876. Point of sales Payupaisa 47777. Request lmmediate action to refund to my bank account.

Reply

PayUMoney Customer Care's response, Apr 11, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details for the said amount. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Website: [email protected]

During paying of admission keet fee from betweenUs portal, from debit card payment mode, first transition was not shown successful message hence another transition was done and account get debited twice. Personal banker says that account already debited and payment is with the receiver.

Transaction ID: 30c579ca2e53ed651094
Merchant Website: www.betweenus.in
Amount Paid: 4159.00
Order Date:[protected]:51:35
Customer Phone Number: [protected]

Your transaction with www.betweenus.in was successful

Transaction ID: 4f7b1b5f7ed3c5ad0082
Merchant Website: www.betweenus.in
Amount Paid: 4159.00
Order Date:[protected]:56:03

Also confirmation of payment was receive twice by Payu.in.(Find next mail from Payu.in)

Please take necessary action as early as possible.

May 7, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2018

PayUMoney Customer Care's response Hey,

Please note that these are successful TXNs at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.
Regards,
Team PayU

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A

AnkeNN

from Delhi, Delhi

Apr 10, 2018

I have paid my college examination fee through PayU money but didn't receive payment receipt on my email.Kindly try to send my payment receipt as soon as possible on my email ID.My paymentI'd is:-
[protected].Kindly mail my payment receipt on my email id.My email Id is; [protected]@gmail.com

Reply

PayUMoney Customer Care's response, Apr 10, 2018

Verified Support

Hey,

please note that this is a successful TXN via PayUmoney Payment Id - 185374292 at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - wwwbrambedkarcollegeorg16-185374292 in order to get the status at their end.

Regards,
Team PayU

M

mksss123

from Meerut, Uttar Pradesh

Apr 10, 2018

PayUmoney tried to debit my credit card several times and this resulted in blockage of my card.
The use was unauthorized, I didn't try to pay them, I had made a purchase some days back and they did it by themselves after a few days.

Reply

PayUMoney Customer Care's response, Apr 10, 2018

Verified Support

Hi,

We are unable to understand your concern. Request you to elaborate the same via an email at "[email protected]" in order to assist you better.

Regards,
Team PayU

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Address: Panchsheel Nagar, Uttar Pradesh, 245101

Website: payumoney.com

I'm dealing with two frauds.

1) Gamefixz

Address: bathinda rampura Phul nh7, Rampura Phul, Punjab 151103
Phone:[protected], [protected]
E-mail [protected]@gamefixz.org

Order #1591 (27/03/2018)
Product AORUS GeForce® GTX 1080 Ti Waterforce Xtreme Edition 11G 1 ₹63, 000.00

2) PayUmoney

I ordered a Graphics Card from gamefixz.com (before it...

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Address: Chennai, Tamil Nadu, 600089

My self S.Ashok kumar. last week(30.03.2018) I booked 3 ticket through irctc app using( Payumoney) from chidrambar to Chennai. Amounted was deducted but ticket was not booked. Train ticket charges Rs.525. I waited for after 1 week still I did not get my money. Can u pls refund my Amount?
Transaction ID: [protected].
amount deducted from sbi bank Ashok Nagar Branch. Pls give the priority to Take a immediate action for my complaint.

Apr 5, 2018

Complaint marked as Resolved

My contact no.9884363734 Mail id. [email protected] Upaymoney failed Transaction id-100001212595037

PayUMoney customer support has been notified about the posted complaint.

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Address: 600010

Having a problem with a product or service can be frustrating. When you’re trying to resolve a problem with a company, the first step should be to discuss your concerns with a representative of the business. If a phone call or email doesn’t resolve the problem, consider writing a complaint letter :

Worst payment gateway service! They say don't worry. We are here to help you. I would rather ask them to change it to : don't worry we are here to harass you!
I've been following them for the past 10 days but there is no proper reply. During the registration they called me so many times a day to register for there service. They even made me pay the amount for the service... But its been more than 10 days i am following them but they are least bothered to solve the issue.
People with serious intention of doing online business please stay away from them. You will definitely lose business!
Today i have sent a mail to deactivate payment gateway services.

May 6, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2018

PayUMoney Customer Care's response Dear Nitesh,

We apologize for the inconvenience caused.

We tried to reach you on the contact number[protected] and [protected] to address your query, however, we could not speak to you.

We wish to inform you that we have updated the bank details and same has been verified also.

Further nodal account is pending and same will be created by tomorrow.

For any other clarifications, please feel free to contact us back
Regards,

PayUmoney Team

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A

Amrith Purandhar

from Virarajendrapet, Karnataka

Apr 6, 2018

Transaction is failed when i paid 5999 to www.store.adda247.com but debited from my dbs bank account Tansation id SDB971554 Please refund my money as quickly as posible

Reply

PayUMoney Customer Care's response, Apr 6, 2018

Verified Support

Hi Amrith,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

D

Dhiarj

from Ahmedabad, Gujarat

Apr 29, 2019

no complaint number in payu

Reply

S

ShaileshKharat

Dec 3, 2021

these people really dont have any sort of contact number. and dont provide chat support as well.
Im a professional, i have seen worst of payu moneys so called professionalism.

Reply

PayUMoney Customer Care's response, Dec 8, 2021

Verified Support

Hi, please feel free to raise your concern through the below mentioned link. Hope this helps.
https://help.payu.in/raise-ticket

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Address: Pune, Maharashtra

Website: pmny.in

I had ordered two sets of fortune detergent pack on 18/03/2018 vide order no.[protected] &[protected] & made payment of rs.1020/- by credit card. I have received one set. However, till date i have not received second set. Please confirm delivery status,
However, if second set is not despatched, then i would request you to please cancel my order for second set & refund rs 510/- at your earliest.
Thanks & regards,

Avinash kanitkr

May 6, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2018

PayUMoney Customer Care's response Hi,

Please note that these are the successful TXN via Payment Id[protected] &[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

Regards,
Team PayU

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Address: Jalna, Maharashtra, 431203

I tried to book tickets on irctc on 4/4/2018
Via payu but the amount got deducted of rs 241.8 (Reference by bank payu-sdk. Irctc.co.[protected]@623311) but ticket didn't got booked so how can i get refund of my money and plz resolve the problem as soon as possible or else get my bookings done as soon as possible nd this is second time i m having inconvenience by payu

May 5, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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S

Syed Aqueel Ahmed

from Khammam, Telangana

Apr 6, 2018

I paid 805.90/- to the APONLINE through payumoney
while payment in process suddenly the internet stopped and showed an error and hence the merchant didnt received the money but the money got debited from the bank..please help me get get a refund

Reply

A

amit mangarmani

from Nashik, Maharashtra

Apr 6, 2018

U just like to waste our time by sending u all this information

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Address: 560008

Website: PayU Money

I tried booking a first ac ticket in train 11014 though my hdfc debit card on 29.03.2018 in irctc rail connect app. Payment was twice debited for rs.2155/- for one transaction. One transaction failed. Transaction id [protected] booking date 29.03.2018 for rs. 2155/- shows payment failed. Journey date 30.03.2018. Train no.11014. From ksr bengaluru to gulbarga. But amount debited from my account. Please refund my amount of rs. 2155/-

May 3, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2018

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN for the Payment Id [protected] is successful at our end. The amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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A

Animesh Maurya

from Lucknow, Uttar Pradesh

Apr 4, 2018

Sir, my ticket is not booked but balance is deducted and status shows that balance has been refunded in my account but it is not refunded

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PayUMoney Customer Care's response, Apr 5, 2018

Verified Support

Hi Animesh,

This is to inform you that your payment id: 6874842509 - 100001214325453 has already been refunded by us with reference number: 30001080938091127530420. We'd advise you to please get in touch with the issuing bank regarding the same.

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Website: www.payumoney.com

I have been waiting for the payment to be put in my account for over more than a month. But still, i find no one turning up doing the payment process. How long to wait? Is this the way they treat customers? And i have always called them where there is no response and also i have mailed them several times where they didn't turn up. If this is the case, then i will file a severe complaint against the company.

May 1, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Address: Coimbatore, Tamil Nadu, 641030

Website: tedxskcet.com

I have already submitted all the documents and have replied to all the emails received by them. It's been 6 months since i submitted the documents and still the account is not activated and the settlement for my collected amount is not yet processed. The account email is [protected]@gmail.com i have mailed so many times and have used their help page to submit requests more than a 50 times. This is not the proper way to treat a customer. Going to file a legal case if the account activation is not done in 2 days since a the required documents is submitted and the payment is stuck.

May 3, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2018

PayUMoney Customer Care's response Hi Praveen,

We regret the inconvenience being faced by you. Your issue has been escalated further to the concerned team they shall soon be in touch with you. Request your patience in the interim.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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U

Ujjal

from Mumbai, Maharashtra

Apr 3, 2018

Hi
I have just noticed that my account of Axix Bank has been deducted Rs 747 in 27/6/2016 vide INB/[protected]/PAYU.IN
Please solve this issue as early as possible.I am stunned why the cmpany unneccessary deduct the money.
Please my money immediaty.

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PayUMoney Customer Care's response, Apr 4, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Address: 518501

Website: aprta.epragathi.org

Appling for endorcment of license in.. Andhrapradesh govt websit https://aprta.epragathi.org/.. transaction no=636341 and 634732 where application n0 = ap[protected]dl... Amount deducted twice for single application as rs=1271.25 and rs=1271.25 on[protected] deducted as it showed tryagain thats why i tried again it was sucsesfull later recved sms as amount dedcted for 1st transction also and so please solve it and refund 1transaction money

May 2, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2018

PayUMoney Customer Care's response Hi Masrood,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

Apr 11, 2018

Updated by masrood rs 1271.25 on pos PAYUPAISA47777 AT PAY*PAYU MONEY txn#636341 on[protected].[protected]@suscess full
rs 1271.25 on pos PAYUPAISA47777 AT PAY*PAYU MONEY txn#634732 on[protected].[protected]@showed as retry but deducted
[protected] mobile number used for otp and transactiin
559601#######2526 card number
how many days u take to solve this issue..give me your consumer care number

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M

masrood

from Hyderabad, Telangana

Apr 4, 2018

rs 1271.25 on pos PAYUPAISA47777 AT PAY*PAYU MONEY txn#636341 on[protected].[protected]@suscess full
rs 1271.25 on pos PAYUPAISA47777 AT PAY*PAYU MONEY txn#634732 on[protected].[protected]@showed as retry but deducted
[protected] mobile number used for otp and transactiin
559601#######2526 card number

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S

sumit199261

from Nashik, Maharashtra

Apr 4, 2018

Dear sir i have booked a ticket from irctc and then payment got failed and i have pay the money from your payment gateway and payment is refuned to your gateway not into my account this is really disappointing and please fix this my transaction id is [protected]

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PayUMoney Customer Care's response, Apr 5, 2018

Verified Support

Hi Sumit,

This is to inform you that your payment id: 6860095405 - 100001207772942 has already been refunded by us with reference number: 75503728087018946168059. We'd advise you to please get in touch with the issuing bank regarding the same.

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Address: 641652

Website: www.sabarmathisss.in

Dear sir
This is kumaraguru from tirupur - sabarmathi
Our web site developer yoho technologies - chennai, submit the all docs about our organisation and as per your norms we sent a copy of resolution. But still we didnt put money in our account. I dont understand why this much days to complete the work... If you want to put a complaint pls guide us where i have to raise it..
Pls reply on that as soon as possible..

Regards
Kumaraguru

Apr 30, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Address: Bangalore, Karnataka, 560016

Both below transaction failed, however money got debited from sbi account.

Transaction id: txn[protected] - failed
Amount: 1944.00
Date:[protected]:32:46
Phone number: [protected]

Transaction id: txn[protected] - failed
Amount: 1944.00
Date:[protected]:39:34
Phone number: [protected]

29-mar[protected]mar-2018) to transfer
Inb cue learn pvt ltd [protected]igadfkrdl6 1, 944.00
29-mar[protected]mar-2018) to transfer
Inb cue learn pvt ltd [protected]igadfkrcg1 1, 944.00

May 5, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

Apr 02, 2018

Updated by subramsa Will this help

Failed transaction details:

Transaction ID: TXN[protected] - Failed
Amount: 1944.00
Date:[protected]:32:46
Phone Number: [protected]
Bank Reference no : [protected]IGADFKRCG1

Transaction ID: TXN[protected] - Failed
Amount: 1944.00
Date:[protected]:39:34
Phone Number: [protected]
Bank Reference no : [protected]IGADFKRDL6

Verified Support

Apr 04, 2018

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Further, your transaction id's [protected] has been processed for refund to your source account and the amount shall reflect within 3 to 5 working days (Excluding Saturday, Sunday and bank holiday).

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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S

subramsa

from Bengaluru, Karnataka

Mar 30, 2018

Will this help

Failed transaction details:

Transaction ID: TXN[protected] - Failed
Amount: 1944.00
Date:[protected]:32:46
Phone Number: [protected]
Bank Reference no : [protected]IGADFKRCG1

Transaction ID: TXN[protected] - Failed
Amount: 1944.00
Date:[protected]:39:34
Phone Number: [protected]
Bank Reference no : [protected]IGADFKRDL6

Reply

PayUMoney Customer Care's response, Apr 4, 2018

Verified Support

Hi,

We would like to inform you that the TXN 6866341053 is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Further, your transaction id's 6866343229 has been processed for refund to your source account and the amount shall reflect within 3 to 5 working days (Excluding Saturday, Sunday and bank holiday).

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

Cuemath Support's reply, Jul 26, 2022

Hi Subramsa! Hope your query has been resolved by our trusted partner PayUMoney. We understand the inconvenience the delay may have caused and would like to apologize. Such delays are unusual for us, and we appreciate your trust and support. Rest assured, we're constantly working to ensure a seamless experience for all our customers at every step of their journey with us.

A

AbhinavCuemath

May 3, 2021

Hi Subramsa,
Hope your query has been resolved by our trusted partner PayUMoney. You can also write to us at [protected]@cuemath.com for further assistance from the Cuemath team.

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This is irctc mail
Dear customer,
We wish to inform you that, with reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 340.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:23-mar-2018
Refund processing date:26-mar-2018
Refund amount:340.0
Refund reference no:[protected]
Payment option used : credit & debit cards / net banking / wallet (Powered by payu)

Apr 29, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2018

PayUMoney Customer Care's response Hi,

This is to inform you that your payment id: [protected] has already been refunded by us with reference number: 74332748086808550098488. We'd advise you to please get in touch with the issuing bank regarding the same.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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