PayUMoney Complaints & Reviews

Hi,
I have booked 1 ticket on 06.03.2018 and the payment status is showing as "payment requested" and bank name is "payu money" and the failure reason is "no response from bank" so please refund amount to my account.

Please do the needful at earliest.

Ticket 1:

Transaction id - [protected]
Date : 6 mar 2018
Transaction amt - 410
Failure reason : no response from bank
Bank - payu money
Payment status - payment failed

Apr 8, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2018

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN for the Payment Id [protected]is successful at our end. The amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant(IRCTC) directly with Merchant Order Id - [protected] in order to get the status at their end.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

View replies

T

tarungupta45

from Rupnagar, Punjab

Mar 8, 2018

I had cancelled a ticket on[protected] and amount of 4455 had to be credited in my account But after 10 days it is not done. on the website it is showing refunded on[protected] and the bank name is PAYUMPP details are following
Transaction Id [protected]
refund id [protected]

irctc ticket not booked but amount taken from account - Comment #3032405 - Image #0

Reply

PayUMoney Customer Care's response, Mar 9, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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I paid using my axis bank debit card for the reliance energy bill on 23/2/2018 and the transaction failed. Even after various email communication still the money has not been reversed
Merchant name reliance infrastructure ltd
Payment amount 2190.00
Payment id[protected]
Date/time of payment[protected]:11:17.0
No refund even after 15 days

Apr 8, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2018

PayUMoney Customer Care's response Hi,

This is to inform you that your payment id:[protected] has already been refunded by us with reference number: 75105178066001045346425. We'd advise you to please get in touch with the issuing bank regarding the same.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Address: 400005

Payu money has always been problematic for me. I tried to put 500 into my ola account. Was redirected to payu. I tried the transaction twice both times i was charged but my ola account not credited. This is the worst payment gateway and i sincerely request big companies to switch to a better one.

Transaction id - cynu-4r9s-09hn / cynu-4spa-0p4a
Payu id - [protected]
Amount - 500 each

Apr 8, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2018

PayUMoney Customer Care's response Hi,

Your payment via TXN id [protected] is failed. We have not received any funds for the same at our end. Banks generally take 7 to 10 working days (Excluding Saturday, Sunday and bank holiday) to refund the amount back to the customer's source account. We appreciate your patience in the interim.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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Address: New Delhi, Delhi, 110075

My account was debited for 1199 rupees on 22nd February but the transaction was unsuccessful. It's been two weeks and I have still not received my refund.
I have been trying to call payumoney on customer care for three days for dozen of times but nobody ever picks up the phone. I sent an email but have not received any reply yet. Please help me with my refund.

Attaching the payment received and my latest bank statement.

Apr 9, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2018

PayUMoney Customer Care's response Hi Ray,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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I had done payment to ashiana housing today on 7 march 2018 through hdfc bank (Vila 027 gulmohar garden)

After doing the payment my receipt is not generated please forward the same receipt to me as soon as possible on email : [protected]@yahoo.com

Below is the reference no:[protected]payuashianamaintenan

Cheque no:[protected]

Amount : 3, 850.00

Date : 7 march

Regards

Amit

Apr 8, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2018

PayUMoney Customer Care's response Hi Amit,

We were able to find to TXNs at our end. Below is the status of both.

1) Payment ID[protected] is successful at our end. The amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 63d119183c0df0dd9c6e in order to get the status at their end.

2) Payment ID[protected] is failed. We have not received any funds for the same at our end. Banks generally take 7 to 10 working days (Excluding Saturday, Sunday and bank holiday) to refund the amount back to the customer's source account. We appreciate your patience in the interim.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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Address: New Delhi, Delhi, 110035

I have booked a ticket on irctc using payubiz gateway using my punjab national bank debit card and later cancelled it. On irctc portal its showing money has been refunded back to payummp but the refunded money has not been credited back to my account.
The details are given below :
Transaction id - [protected]
Cancellation / refund id - [protected]
Refund amount - rs. 680
Ticket booking date[protected]
Refund date[protected]

Apr 7, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2018

PayUMoney Customer Care's response Hi Abhi Kumar,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team.

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I got the following message, but the payment against the failed transaction not being reversed even after 2 weeks (4-5 emails)

Following are the transaction details:

Merchant name reliance infrastructure ltd

Payment amount 2190.00

Payment id [protected]

Merchant website/store www.relianceenergy.in

Date/time of payment [protected]:11:17.0

Failure message

PayUMoney customer support has been notified about the posted complaint.

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Address: 208007

Website: kesco.co.in

I paid through pay u money to kesco.co.in online electricity billing through net banking an amount of rs 2755 on 28/02/2018 being an amount of electricity bill, whose transaction no. is [protected]CH76846560 THROUGH SBI Net banking. the amount has deducted but not reflected in the website. please if this payment is failed please return the amount to its origin or confirm the same as paid to merchant.

Apr 8, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2018

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN for the Payment Id[protected] [protected] is successful at our end. The amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant(KANPUR ELECTRICITY SUPPLY COMPANY LIMITED) directly with Merchant Order Id - 027beacebf488edf6a8a in order to get the status at their end.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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I have booked 3 tickets
1 from pune to badnera
2 from badnera to pune

The transaction date is 9-Jan-2018 from IRCTC WEBSITE
using payment gateway powered by PayU

Transaction id:
[protected]
[protected]
[protected] through payumoney

Refund/Cancellation id for
[protected] is [protected]
[protected] is [protected]br...

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Address: 400709

Website: www.irctc.com and www.payumoney.com

I booked my ticket through irctc using idbi debit card for mumbai to sagar and sagar to mumbai and icici credit card for nagda to mumbai but did not receive my refund from irctc after cancelling my tickets. The status says money refunded and says bank as payumpp, but i have not received any refund in idbi bank account or my icici credit card account
Pnr numbers - mumbai saugor - [protected]
And saugor mumbai - [protected]
And nagda mumbai - [protected].

Cancelled tickets aatached with this complaint

Apr 7, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Mar 05, 2018

Updated by piyush14jan my idbi debit card number first 4 digits - 4320
last 6 digits 100757

Mar 05, 2018

Updated by piyush14jan DATE OF TRANSACTION 10/02/2018

Verified Support

Mar 07, 2018

PayUMoney Customer Care's response Hi Piyush,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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I booked ticket on ircrtc.co.in costing amount of 620 on feb 24. The bank was axis and payment gateway was payu money. The transaction failed but the money was deducted from my account. How and when will i recover my amount.???

Apr 7, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

View replies

A

amit3993

from Delhi, Delhi

Mar 5, 2018

I booked a ticket on 21 february 2018, amounting Rs 1820. It was takal waiting ticket so it got cancelled. details show that Irctc have refunded the amount to PayUon 26 february. But the amount is not reflecting in my account. The refund ID is [protected].

Reply

PayUMoney Customer Care's response, Mar 7, 2018

Verified Support

Hi Amit,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

L

Lalkrushna

from New Delhi, Delhi

Mar 5, 2018

I have cancelled a ticket on 27/2/2018 and the refund status shows that send to bank and bank name- payu money but I haven't received it in my account plz help

Reply

PayUMoney Customer Care's response, Mar 7, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

K

Karthikchellamuthu

from Kolkata, West Bengal

Mar 6, 2018

Hello Team,

This is Karthik.C
I had send Rs.80 to Lagaan App through payumoney reference no[protected] on 24 Feb 2018 .But Amount Rs.80 is not added in Lagaan app account.So kindly check and return Rs.80 to my bank account.

Thanks and Regards,
Karthik.C
Contact no:[protected]

Reply

PayUMoney Customer Care's response, Mar 7, 2018

Verified Support

Hi, Karthik.C,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Address: Haridwar, Uttarakhand, 247667

Website: Pay u money

Dear sir
Maine 28/12/2017 me apni device digital persona ka installation karwaya tha jo ki maine pay u money se fees submit ki thi aur transaction fail ho gyi thi aur mere account se paise me debit ho gye jo ki maine kuch din wait bhi kiya but mera amount refund nhi hua so sir please my help and transaction amount refund ho jaaye plz..
Payment id[protected]
Payment time & date- 15:24:49 28/12/2017.

+1 photos

Apr 7, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2018

PayUMoney Customer Care's response Hi Rohtash,

The transaction[protected] is failed and we have not received any funds for the same. However, in case of any accidental debit, the amount is auto reversed by the bank to your account within 3 to 5 working days.

Regards,
PayU Team

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Address: Mumbai City, Maharashtra

On 25/2/2018 i made the payment of electricity bill (Rs. 1090) which was failed but the amount was debited. I tried 4 times n all the time it was failed and money was debited. Also the same situation took place while paying for mahanagar gas bill (Rs.742) on same day. Today when i approached to your customer care helpline, the person incharge asked me to give our card details on our denying also, saying he could not operate without those details. On giving him the same on the next moment my account was debited 6 times and with different amounts and different receivers which totalled to 24990. Please verify with our problem and do the needful and credit the amount to my account.

Apr 5, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Sir,
My name is kevin. I booked a train ticket through irctc online site, on 26 feb 2018 for train no: 16350 / rajya rani exp of which the pnr no: [protected] and rs.1485 was deducted from my account. Unfortunately i wasn't able to travel that day due to which i cancelled the ticket on the same day 26 feb 2018. On irctc online site it shows the refund of rs. 1290 was credited to bank payumpp on 27 feb 2018. But till date (3 march 2018) i still haven't received the refund amount of rs. 1290 to my bank that was used at the time of ticket booking.
Transaction id: [protected]
Cancellation/refund id: [protected]
Please look into the matter as early as possible and help me regain my money.
Thank you
Kevin

Apr 4, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 04, 2018

PayUMoney Customer Care's response Hi Kevin,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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I

Ismatullah

from Bhindar, Rajasthan

Mar 5, 2018

Sir my payment id is[protected] and my merchant order id is[protected] my order is placed 21february 2018 but this time it is not arrived total money transaction 205 rupies.

regarding the refund from irctc for train ticket cancellation - Comment #3027381 - Image #0

Reply

PayUMoney Customer Care's response, Mar 7, 2018

Verified Support

Dear Customer,

We would like to inform you that the TXN 180192970 is successful at our end. Please get in touch with the merchant (Eureka Labs Limited) with Merchant Txn Id - 670407262235 in order to get the service delivery status at their end.

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Citrus Support Team

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Address: Vellore, Tamil Nadu, 635751

Reference yo above subjects transactions from chennai to agra rajdhani express my money has been debited from my sbi account, but the tickets has not been not purchases, it has came transaction declined.

The value is inr 20, 123.71

However, below transaction number is for your information and further action pls.

Transaction id:[protected]

Appreciate your reply well in advance.

Regards
Tanveer ahmed
[protected]

Apr 4, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 04, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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I used payumoney to pay my electricity bill (Pspcl). The transaction got failed for some reason but the amount (3, 740.00) was deducted from my bank account. I had to make the payment again which cleared without any issue.
The transaction id for first transaction (Failed one) :[protected]
Transaction amount: 3740

Can you please check this and refund the amount to my bank account asap?

Regards,
Akash kanojia

Apr 4, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 04, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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I had paid through sbi account via payu to the lovely professional university rs1500 by (Ums. Lpu.in) but it didn't reach the source. Only deducted through bank account... It had been more than a week just expecting that it will return but didn't so.. Now i want my money return to my aaccount... I have attached photo with the transaction detail please reply fast

+1 photos

Apr 4, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 04, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Website: Www.irctc.co.in

I booked a ticket through Irctc website via Payu transaction with my card. Later I cancelled the ticket and Irctc refunded the amount of 465 and under bank it shows Payumpp name. I never got it refunded to my account. I have attached screenshot of my transaction and also refund screenshot. Please refund the amount as soon as possible. Also I am not able to find Merchant ID required to file complaint on your website. Your response is awaited.

+2 photos

Apr 4, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 04, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Address: Giridih, Jharkhand, 815312

Website: IRCTC

Dear customer,

Greetings from payu!

We regret the inconvenience caused to you.

As earlier informed, the refund has been processed successfully for payu id: [protected] on 17.02.2018 against arn 30001080498043117502523.

If the refund does not reflect in your bank account within this time period, kindly contact your card/account issuing bank with provided arn and raise a chargeback/dispute for same.

Regards,
Anil
Payu support

Apr 1, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2018

PayUMoney Customer Care's response Hi Sudhir,

As informed by the team over the case id 02439994. Your funds for the payment id: [protected] has already been refunded by us with reference number: 30001080498043117502523. We'd advise you to please get in touch with the issuing bank regarding the same.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Address: 160002

Website: IRCTC

On 26 feb 2018 i booked a ticket from irctc app and i choose payu gateway for the transaction and the amount of 510 inr is deducted from my icici bank account but the ticket is not booked and its shows message of failed transaction so please refund the money as soon as possible. Please do some needful else i will don't use your services again.
My transaction id is [protected]

Mar 31, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

PayUMoney Complaints & Reviews

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PayUMoney reviews & complaints page 141

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no refund received of ticket booked on irctc

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payumoney refund for failed transaction on irctc

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transaction fail

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transaction failed but money debited from bank account

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regarding the refund from irctc for train ticket cancellation

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transaction failed, money has been debited from my sbi account

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transaction failed but amount deducted from bank account

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money either reached the source nor returned

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payment refunded by irctc but not refunded to my account

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amount not refund in my account in 7-10 working days

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failed transaction issue

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