Pizza Hut India Complaints & Reviews

Hi, We ordered PIZZA at PIZZA HUT OMR PERUNGUDI CHENNAI Store and ended up paying double payment(3335 twice). Pizza hut manager promised to process the payment but stopped responding to request on status and Pizza hut 24/7 help desk says it is store issue and we need to work with store only...

Ordered from pizza hut app, the money (760.20) was debited but the order was not placed, not able to lodge the complaint via the call centre number given in pizza hut app, please do refund the money...

I have ordered Pizza through online and order number was confirmed as #17857572. the order was placed around 12.30 pm and supposed to be delivered at 12.58 pm. But around 12.45 pm I have receieved a call from number [protected] that the order cannot be delivered . As it was very urgent for my guest I need to beg and agreed to pay additional Rs 200/- for delivery. It was deivered at 1.30 pm and need to pay additional delivery charge. I strongly...

I ordered 1 Pizza today i.e. on 19/03/2023 from Pizza Hut India Moradabad Buddhi Vihar with order number 19100065 at 8:54 P.M. The order didn't come at first till 9:30 PM. Online the status was showing that the Order has been delivered. I complained onon their number [protected] and I was assured that order will be delivered within 10 mins and still the order didn't come . Then I again complined on the same number [protected] and I asked...

Worst experience ever. Pathetic customer service.

My issue: I've placed an online delivery order on 19th Feb, order delivery was delayed for more than 1hr and the food became watery so I rejected the order. But the delivery guy has no clue on what he is delivering because he is not from Pizzahut, he is a delivery partner from DUNZO. So I'd to call customer care and after waiting for 10min + store manager Mahesh ([protected])...

Worst experience ever. Pathetic customer service.

My issue: I've placed an online delivery order on 19th Feb, order delivery was delayed for more than 1hr and the food became watery so I rejected the order. But the delivery guy has no clue on what he is delivering because he is not from Pizzahut, he is a delivery partner from DUNZO. So I'd to call customer care and after waiting for 10min + store manager Mahesh ([protected])...

I was trying to order the pizza from pizza hut app. (10th march 2023, time 08:46pm. Order amount is Rs. 719/-.) I added the pizzas to the cart, then proceed to the payment step using GPay (attached screenshot of it), the money was deducted from the bank account but when I returned to pizza hut app order was not placed and the cart was empty.

Can you just help me out with this issue as soon as possible?...

Order Number 14786459
I ordered pizza on 5 March 2023 and at the payment gateway Payment got stuck and eventually payment got cancelled so I paid again for the order
Now I want refund of my previous payment of 83 rupees I made via Paytm App
Upon contacting customer care they said refund will be provided but it didn't happen
Paytm Wallet Order ID-Pizza Hut India Devyani International Limited Order #674c41c7-1b2e-4fcc-8fcc-64e81af45f64...

Hello,

I tried placing order on the app and paid via Paytm UPI. Money got deducted but order failed. It hasn't been refunded for a while now. No response from customer care. Completely disappointed. Please refer to the screenshots and look into this ASAP!

Order ID: 12667638
UPI Ref ID:[protected]
Amount: 960.86...

I was trying to order the pizza from pizza hut app. (10th march 2023, time 08:46pm. Order amount is Rs. 719/-.) I added the pizzas to the cart, then proceed to the payment step using GPay (attached screenshot of it), the money was deducted from the bank account but when I returned to pizza hut app order was not placed and the cart was empty....

On 9th March, 2023, I ordered a personal pan size pizza from Pizza Hut India located at Nucleus Mall, Lalpur, Ranchi, Jharkhand.
For my order, I payed the money online through QR Scanning and the money got deducted from my bank account (Axis Bank). However, the company did not recieved the money. The employer present there ensured me that the money will be refunded to my account after few hours. Believing the employer, I did cash payment...

I. Have place a order but order not place money was debit as i can check order not place refund also not credited i want my refund of rs 770 in immediately basis immediately refund my. Money...

Order food via swiggy on Pizza Hut today, the delivery person was not allowed to enter the hut and Securiy person blocked him and he was standing outside Pizza Hut for 3 hrs and they cancelled the order after 4 hrs, very rude behaviour from pizzas hut, request to raise this inequality treatment and they need to be sued in court of law...

I have ordered from pizzahut app on 23 Feb, 2023. But, unfortunately, my order was not confirmed and my money was deducted from my Google pay account. I tried complaining to pizzahut customer care. They told me that they will refund my money in 2 days.
It has been 10 days since then, and no reply from their mail id too....

I am writing to express my disappointment with the pizza I received from Pizza Hut. I ordered 3 Pizzas in total (1 Classic Corn and 2 Italian Onion Tomato) all in regular size for delivery on 28th February at 1:39 a.m. from Swiggy app order no. #[protected] from the Powai outlet of Pizza Hut. I am extremely dissatisfied with the quality of the pizza. The pizza appeared to be stale and lacked any freshness at all of which was confirmed by...

My order id 17187552 dated 26feb2023 .
I recieved my order late and that too incomplete order . I had complaint last night itself and again next day twice I need to raise complaint and after 15 hours the store manager is calling me up and saying me that should I send ur missing item . I don’t want any thing from Pizza Hut and I would need a refund of my particular item which was not delivered ....

Had ordered 2 pizzas and Mexican Garlic Bread online last night. Of which 1 pizza and Garlic bread was burnt and delivered. On complaining online Swiggy couldn’t do anything since it’s the quality issue of the restaurant. So mailed the restaurant complaining about the same to which they didn’t even bother to reply back. I am hereby complaining on this forum so that people like me are not taken for granted when it comes to food quality...

I ordered 2 pizza and Mexican Garlic bread last night through Swiggy and I was delivered burnt food. One pizza and whole of Garlic bread was completely burnt. The food was tasteless and pathetic. I raised a complain to Swiggy and Pizza Hut both last night to which Swiggy replied stating that the quality is under the Restaurant’s authority and the restaurant has failed to acknowledge their mistake. I am
Hereby bring up the issue here...

I had ordered 2 pizzas and Mexican garlic bread. Of which one pizza and the whole Mexican garlic bread was burnt. The food was tasteless and pathetic to eat. I complained online on Swiggy as well to which I Rcvd a coupon worth Rs 60. And moreover the Pizza Hut team failed to reply back to my complain. Hence I am posting it here on consumer forum so that they value their customers and not take them for granted all the time....

On 5th February, there was an order that was NOT placed successfully on Pizza Hut, but the amount was deducted from my Bank account through UPI. Please look into this issue at the earliest and take it as Priority and do the needful....