Pizza Hut India Complaints & Reviews

I had ordered some items for Rs. 307/- vide orde no. 16002436 dated 05.08.2023 but the order was not delivered and I was informed on call that I would get the refund within 7 days for this undelivered order. Till now I haven't received the refund. I have tried all possible ways like messaging on Twitter, contacting toll free no., trying to reach Store manager who is just not picking up my calls, but I have got no help from anywhere. Kindly refund the amount as already 1 month of time has passed.

I ordered a 4 pizzas for rs704 and the money got deducted but in the app there is no confirmation number or tracking number.It’s showing like I’ve never placed an order but I have the online payment bill with me.This is not the first time that it has happened few months ago also I placed an order but the order didn’t arrive and they promised to refund me back my money but I didn’t get the refund.Today also the customer care number said the same thing.
[protected] This is my upi reference number.I want my money back by today itself…..

Had recently ordered Pizza from Kalyan Nagara, Bangalore out let & below are my concerns.
No hygiene is maintained while cooking the pizza. No apron, no gloves were used . The staff were managing everything with bare hands. wiping face, rubbing the hand to the pant & aging cooking.
The pizza was half baked. I have enclosed a photo for your reference
Garlic bread was also half baked & oil was dripping from the bread.

I ordered a pizza by phone due to having to keep placing a order in app there were on several technical issues not due to responsibility that was a 1 topping large pizza the price was not completely fair do to deals on menu item limitized and the order work couldn't resolve the exact price on speaking it and kept pushing the price higher which I was charged $48.00 - $49.00 USD [protected]@gmail.com
Please give me a immediate call back[protected]

I tried placing an order from the pizza hut aap but as the payment was made the cart showed empty and no order was placed but my money has been deducted.
I demand a refund of my money asap.
I even wrote a mail regarding the same but received no response

I tried placing an order through the pizza hut app, and as the payment was made the app showed an empty cart and my money was deducted. I even wrote a mail regarding this but received no response. T

I placed an order through the pizza Hut app, after proceeding to the payment via google pay, the money was debited from the account but in the app there wasn't any order placed when checked the orders section.

Hi,
I had placed an order today 22nd Aug, 2023 from Pizza hut app. I checked the order is not placed but money got deducted. Kindly look into it.
Amount 350₹

We ordered pizza under order number Order 18781311 received, after 1.5 hours we could see that the order has been delivered but we had never received it.
IT IS A PURE BLUFF AND PIZZA HUT BEING AN INTERNATIONAL BRAND, SUCH BLUFF IS NOT APPREICATED.
WE CALL 18 TIMES ON THE STORE NUMBER BUT NO ONE LIFTED THE CALL.
WE REQUEST YOU TO PROCESS REFUND IMMEDIATELY.

Payment gets deducted but neither order gets confirmed nor refund comes. Customer has to make continuous follow up for refund. Such a pathetic app it is

I recently made an order in pizza hut but my order wasn't done but the money was successfully sent to the pizzahut, so I went to my nearest pizzahut where I had a chat with the staff about my problem and they said I'll receive the refund within 24 hours, it's been 3 days since that day but I haven't received any of my refund. I've tried contacting them but they don't seem to help me out and they keep neglecting me and doesn't help me with my refund.

I ordered 2 masala Pepsi which costed me 99 each

But the price was 49 only

I have attached my invoice for further process

Check the same and issue refund

Order number 18226363 was accepted by the store at 9PM and at 9:30 i received a message that it was dispatched. At 10:30 the portal shows the order has arrived. I contacted the store and Arrsnan tells me that order was cancelled due to network issue. He spoke to his manager Krishana who ws not cooperative. I have wasted 2 hrs waiting for order ad now dont have anything to eat. I need a call on from the head else I will go on social media

I have placed an order from pizza Hut Aluva a month ago, the exact date is June 21 and due to some reasons( I accidentally placed my order as takeaway instead of normal online order) I had to cancel the order.
I waited for 14 days and didn't receive the payment and consulted the officials about it, but no action was taken. Several times I tried to contact but no action was taken.
The refund is for ₹417, the official asked to send the Google pay screenshot and other details and I've already sent that.
The desired solution would be that to receive the refund as soon as possible without further delay because its been a lot of time already.

I have placed a order on 23-july-2023
From pizza Hut mobile app.
The amount is debited from my account but the ordered not successfully done.
The amount of 547.46 which was deducted while payment was processing through Amazon pay.
Please look into this matter as soon as possible.

I had placed an order at 9:26 and the expected delivery time was 9:55. When i did not receive the order by the stipulated time i called the customer care and i was told that i will receive the call from store manager in 10mins but it did not happen I called thrice and finally I asked them to conference me. Someone named Raj claiming himself as store manager told me that order cannot be delivered as my house is out of their delivery area. Is this customer’s fault? . I had ordered from your website and we cannot choose the store ourselves. No one from the store bothered to call me proactively informing that it cannot be delivered . I had to call 4 times and finally after so much argument the order was delivered after 1 hr 45 mins. In the meantime my son had placed another pizza from dominos. Who is going to bear this? Raj was lying as he was not the store manager . I asked him to make me speak to his manager then later on Mr Shankar called and said he is the actual manager.

I had placed 2 orders through Pizza Hut Powai branch (Mumbai) on 14th July 2023.
I have yet not received the GST E-bill for the same.
I have been trying to reach out to their Customer Care Executives, but not getting any response for the same.
It's been over 5 days now & I yet haven't received a single call back/message from Pizza Hut.
Number through which order was placed - [protected]

I placed an order at Pizza Hut through their app, the money was debited through my UPI but still the order was not placed.. calling the customer care they say that the refund would be available within 14 days.Sad to say..it happened to me in March 2023..no refund was provided. Still I trusted them and thought it was a glitch and I ordered again in July 2023, I had the same worst experience.Calling the customer care they would again repeat the same thing that the refund would be provided. I'm pretty sure it's a spam. I am expecting a genuine response and quick resolution on the same.

Had given online order ( order no 14060772 from Pizzahut worth Rs1354, cinewonder Store Thane on 1.07.23 at 9.10 pm. Payment was cut and received SMS that order will reach by 9.40 pm.Within 5 min, location tracking of delivery, stopped.Called 5 times to customer care to get update.Customer care auto voice says no. is changed, which is unconnectable. First person told, I would get an call from store. But didnt receive. 2nd person told me to wait, that he will connect and disconnected after some time. Third one directly cut off the phone. Fourth again told he will connect and asked me to wait, and phone disconnected. Fifth person told me he will take in conference call with stores, but connection with store didnt happen.Order received at about 10.50 pm in cold condition and had become stiff. In this 1 hr 45 min, no call received from store nor Pizza hut to notify. Neither I was knowing delivery will be made, or I have to make alternate arrangements.Tracking of delivery, gets disabled and you cannot track and reach customer care easily. Customer care will disconnect phone in between many times

I ordered exotica garlic bread and 2 cheese max pizzas from the pizza hut Jaipur. Raw garlic breads and with very few toppings and without cheese pizzas were delivered while the ordered pizzas were with cheese max base. I paid extra for the base but it was very poor quality which I received.