Pizza Hut India Complaints & Reviews

I am very disappointed and dissatisfied to inform that we had placed an online delivery of 2 medium pizzas and one garlic bread on 21st April 2023 around 9pm (order no.[protected] from Metropolis Mall store . At first the delivery was not made even though the app showed that they have reached. Only after we had placed a complaint call, did the delivery person call us and deliver the parcel. But unfortunately, after we opened our package we...

This is regarding order 14814816, food was not delivered and store canceled saying they can't deliver and will process refund. However they marked order as delivered and never processed the refund. please do the needful to avoid further escalation.

Hi have order Medium Tandoori Paneer
Medium Spiced Chicken Meatballs and pepsi worth Rs. 662.5 and my money got deducted but order wasn’t placed . Pizza hut customer care are not accepting calls.

I have order pizza and pepsi worth Rs 662.56 and money was deducted from my account but order didn’t get placed. Pizza hut customer care are not accepting my calls.

Money has been deducted from my wallet but order isn't placed ... please refund the money asap...

Address: koramngala 5th black, 17th emain
Bengaluru

App: pizza hut

Order: personal veggie feast and personal cheese and corn
Order type: online
Paid amount: 350.70
Date: 10/04/2023
Time: 12:50

I Order pizza from pizza hut app . I added my pizzas to cart and placed the order and paid money through (upi) google pay. But after payment it took me back to the payment page again, even after money being deducted from my account.

Pls look after the complaint and reply soon.

Not serving pizza and in that having bad attitude and not even asking about why are you cancelling the order

I ordered a pizza worth 413 from the app in bangalore jayanagar. Amount got debited from my account but was not received by pizza hut app and order also got cancelled . Pizza hut should refund my account.

Address:
Pizza hut, Sports Club Vandemataram, SAVVY SWARAAJ, No G2, Godrej Garden City Rd, Gota, Ahmedabad, Gujarat 382481

Website:
Pizza hut app from playstore

Order : 2 personal corn & capsicum pizza
Type : Takeaway
Amount : 186.9
Date of incident: 30/03/2022 around 4:45

I was trying to order the pizza from pizza hut app. I added the pizzas to the cart, proceed...

Date of incident : mar 29, 2023 6:54pm IST
- I was trying to order the pizza from pizza hut app. I added the pizzas to the card, proceed to the payment step using UPI method (GPay), the money was deducted from the bank but when i returned to pizza hut app order was not placed and the cart was empty.
- The disadvantage using the pizza hut app, is there is no option to lodge a complaint when an issue occurred. Only FAQ's are available....

I went yesterday 26th march 2023 with my family at GST Road Kamachi colony, Chromepet Chennai - 44 branch and order placed through their QR attached to the table.

My order was veg Margarita, veg only cheesy, veg Italian onion tomato & 2 Pepsi

Our Order served fast and since it was late night (9.45 pm) also tired with long drive and we were so hungry we started eating our food but to our surprise we came to know that our pizza is not what we ordered but a non-veg peperoni pizza in it!
(or whatever they served)

Are your staffs are so stupid to serve a brahmin client with non veg pizza? Do Pizza hut don't think and don't see this as a serious issue?

I shouted at the store counter person and we all just went out of the store without eating any single bite after the incident.

My family is now boycotted any outside store pizza of any brand hereafter.
It's very disappointing.
It violates our beliefs & it's not acceptable.

I want a Refund of my order.
My invoice - [protected]
Order id[protected]
Paid - Rs. 662/-

Dinesh
[protected]
[protected]@gmail.com

26.03.2023
From
Samar Vijay Jand / Honey Jand,
E 201, Novus Florence Village,
Gajuwaka, Gangavaran Port Road,
VISAKHAPATNAM.

To,
Pizza Hut
12th Floor, Tower D, Global Business Park,
Gurugram 122002,
Haryana, India

Dear Sir,
SUB : Complaint for the Quality of Services, Quality of the Product Delivered and Untrained Staff.
This is in referenced to my order that I had placed online for Two Pizzas. I am very sorry to share my experience with you for the Pizza’s and the services offered to me which am narrating to you. You may please gauge my level of dissatisfaction and agony suffered by me that even after four days have gone by I have not forgotten this incident and am hence I am forced to write this complaint.
1. The Pizza base was as thin as thin Roti that we make in our house. Would you encourage your children to eat this Pizza oh sorry PISS-A.


2. Cheese Does It Exist…See the PissA Below.. Oh my God…. What have you asked?????? It seems that for our health concern, Pizza hut has decided not to put it.

3. Hot Pizza : Seems that Pizza was baked just 58+ minutes back (That was the time it had taken from the time placed the orders till delivery). It may not be hot, but it is not cold either.

4. Vegetables, see the photograph above. They Look So fresh!! (Pun intended)

5. Whom do we serve first? We have a customer who has come to Pizza Hut restaurant to enjoy and we have a customer who has ordered and paid 100% advance through Swiggy and there is a clause that if the order is cancelled after one minute there are charges levied. Where would that that customer go?

6. Finally, we were tracking on the 38th minute Pizza was handed over to the delivery guy with instructions to deliver before the 60th minute and that too when the winds were blowing and it was raining too. What did the delivery boy do? ….called my wife and pleaded her to allow him to mark the delivery ..something becoming a standard practice among companies working on time bound delivery models.

7. So we had a very special Pizza….Waver thin Base + No cheese + stale vegetables + late delivery= Pizza Hut’s Rotten Rubber Pizza. I don’t know how I ate that.

8. And finally when we called up the customer service with the complaint we were offered Rs. 150 as a compensation (Say prize) to eat this rotten rubber …or say PISSAAA!!!
I am planning to address this complaint to the Foods and Drugs Administration too but to give you a fair chance I will wait till 28.03.2023 Tuesday 12.00 noon for your representation. I would expect answer from the very most senior management so that they get familiar with the ground realities. Please note that both I and my wife are suffering from very severe stomach upset something near to food poisoning which we feel is because of your PISS---A……!!!

Pizza was ordered by my wife Mrs. Honey Jand from Visakhapatnam and at the above address.

Please do not try to supress this complaint failing which it would aggravate this issue. I would like to talk to the senior most management and no one else will be entertained.
With Regards,

Samar Vijay Jand
[protected]

Hi, We ordered PIZZA at PIZZA HUT OMR PERUNGUDI CHENNAI Store and ended up paying double payment(3335 twice). Pizza hut manager promised to process the payment but stopped responding to request on status and Pizza hut 24/7 help desk says it is store issue and we need to work with store only

Ordered from pizza hut app, the money (760.20) was debited but the order was not placed, not able to lodge the complaint via the call centre number given in pizza hut app, please do refund the money

I have ordered Pizza through online and order number was confirmed as #17857572. the order was placed around 12.30 pm and supposed to be delivered at 12.58 pm. But around 12.45 pm I have receieved a call from number [protected] that the order cannot be delivered . As it was very urgent for my guest I need to beg and agreed to pay additional Rs 200/- for delivery. It was deivered at 1.30 pm and need to pay additional delivery charge. I strongly complain about this kind of service and need to be adddressed. I will also post my experience in social media.

I ordered 1 Pizza today i.e. on 19/03/2023 from Pizza Hut India Moradabad Buddhi Vihar with order number 19100065 at 8:54 P.M. The order didn't come at first till 9:30 PM. Online the status was showing that the Order has been delivered. I complained onon their number [protected] and I was assured that order will be delivered within 10 mins and still the order didn't come . Then I again complined on the same number [protected] and I asked for the refund of my money back to which I was told that there is some glitch in the system that it is showing delivered . Finally the order came at 9:54 PM. but when I opened it was totally cold Pizza . In the past also I ordered 1 pizza from the same Pizza Hut wiorder number 18570553 on 14/01/2023 and the same thing happened . I want my money for the recent order to be refunded back to me Amount Rs 414

Worst experience ever. Pathetic customer service.

My issue: I've placed an online delivery order on 19th Feb, order delivery was delayed for more than 1hr and the food became watery so I rejected the order. But the delivery guy has no clue on what he is delivering because he is not from Pizzahut, he is a delivery partner from DUNZO. So I'd to call customer care and after waiting for 10min + store manager Mahesh ([protected]) spoke to me and assured that he will refund the full amount, irrespective of whether you accept or reject the delivery.

Till today I'm following up with Mahesh ([protected]), no he always says either in 1hr or 1 day money will be credited, if not he will personally pay it to me. With this answer he dragged it for 20 days, and he never answers my call on first 2-3 attempts I've to call him atleast 4-5 times a day and sometimes he says he will call me back, but he never does that.

SHAME ON YOU PIZZAHUT, for encouraging such mannerless people as managers at your store without proper training and all.

I've all call recordings of this fraud manager Mahesh

Worst experience ever. Pathetic customer service.

My issue: I've placed an online delivery order on 19th Feb, order delivery was delayed for more than 1hr and the food became watery so I rejected the order. But the delivery guy has no clue on what he is delivering because he is not from Pizzahut, he is a delivery partner from DUNZO. So I'd to call customer care and after waiting for 10min + store manager Mahesh ([protected]) spoke to me and assured that he will refund the full amount, irrespective of whether you accept or reject the delivery.

Till today I'm following up with Mahesh ([protected]), no he always says either in 1hr or 1 day money will be credited, if not he will personally pay it to me. With this answer he dragged it for 20 days, and he never answers my call on first 2-3 attempts I've to call him atleast 4-5 times a day and sometimes he says he will call me back, but he never does that.

SHAME ON YOU PIZZAHUT, for encouraging such mannerless people as managers at your store without proper training and all.
I've all call recordings

I was trying to order the pizza from pizza hut app. (10th march 2023, time 08:46pm. Order amount is Rs. 719/-.) I added the pizzas to the cart, then proceed to the payment step using GPay (attached screenshot of it), the money was deducted from the bank account but when I returned to pizza hut app order was not placed and the cart was empty.

Can you just help me out with this issue as soon as possible?

Order Number 14786459
I ordered pizza on 5 March 2023 and at the payment gateway Payment got stuck and eventually payment got cancelled so I paid again for the order
Now I want refund of my previous payment of 83 rupees I made via Paytm App
Upon contacting customer care they said refund will be provided but it didn't happen
Paytm Wallet Order ID-Pizza Hut India Devyani International Limited Order #674c41c7-1b2e-4fcc-8fcc-64e81af45f64