Pizza Hut India Complaints & Reviews

Today, i went to pizza hut located in puthanathani, Malappuram, Kerala. I have placed the order for my pizza which includes water bottle also. The price of normal water bottle is around 20 rupees but they charges me 50 rupees for it. I doesnt understand what type of taxes they are charging with their coustmers. The mineral water bittle name is aquavess of aquafina company. It is of 1 litre.in market it is less and they are charging more than double price.

I had ordered a pizza from zomato, the pizza was not at all good the qulaity the taste the base everything was bad. I feel they are fooling people by deliverimg wrong product and bad product

Dear Team,

We went to your outlet at Sam Savli Road but the treatment with us was very bad, the people gave us the same service, even my children's were hungry. I gave them the order at 9:45 but didn't complete ours till 10:50 when I went to complain to Mr.Nikunj, instead of accepting the mistake, they scolded us. Then we spoke to the owner of the outlet, he refused to complain and said that I will talk to you tomorrow, but no call came from him yet. They gave us poor quality and did not complete our half order. My order details are as follows
Name: Bhavesh shah
Contact Number: [protected]
Bill number: 000510

On 25thApril 2023 I had placed order pizza from pizza hut app
The order no is Order #17588301
Where I had placed order for home delivery which automatically converts into take away,
So cancel order calling coustomer care they called to store they said order will cancelled and will get refund money.
I had a call to customer care also but not getting a response from it.
Request to please check on this and send me the refund as soon as possible.

I received the pizza Hut gift voucher from SBI but in Chennai non of pizza Hut outlets not accepting this voucher, then why this voucher given to me. Not only for me it across to all customers in Chennai unable to use pizza Hut gift voucher given by SBI. This is really very big scam.

Every time when I visit pizza Hut outlets in Chennai saying same thing as technical issue.

If Pizza Hut not accepting SBI gift voucher then why it's giving.

Hello Team,

I ordered a pizza on 15th Apr 2023 but due to no rider available pizza store has cancelled my order and till today its 26th Apr I didn't get my money in my account.

Could you please help me get my money back?

Name: Heena

Email ID : [protected]@gmail.com

Phone Number : [protected]

Paid Amount : 676.20

Order Date : 15th Apr 2023

Pizza Store Address : The Celebration Bazaar, No 39 & 40, GF, Grand Trunk Rd, next to IGNOU training centre, Khanna, Punjab 141401, India

Order Number : 11809179

I ordered for Tikka Mushroom & corn pizza but there was no Mushroom in it & I have ordered for paneer, onion & capsicum as there was no cheese as it was I ordered before seems like pizza hut is going down by down on daily basis

Payment was deducted for the order worth Rs 4186 was not placed, called Pizza Hut’s call centre the agent said there was a technical error and refund will be issued in few days, this is not acceptable, it’s not a small amount and I need the resolution right away....

I am very disappointed and dissatisfied to inform that we had placed an online delivery of 2 medium pizzas and one garlic bread on 21st April 2023 around 9pm (order no.[protected] from Metropolis Mall store . At first the delivery was not made even though the app showed that they have reached. Only after we had placed a complaint call, did the delivery person call us and deliver the parcel. But unfortunately, after we opened our package we...

This is regarding order 14814816, food was not delivered and store canceled saying they can't deliver and will process refund. However they marked order as delivered and never processed the refund. please do the needful to avoid further escalation.

Hi have order Medium Tandoori Paneer
Medium Spiced Chicken Meatballs and pepsi worth Rs. 662.5 and my money got deducted but order wasn’t placed . Pizza hut customer care are not accepting calls.

I have order pizza and pepsi worth Rs 662.56 and money was deducted from my account but order didn’t get placed. Pizza hut customer care are not accepting my calls.

Money has been deducted from my wallet but order isn't placed ... please refund the money asap...

Address: koramngala 5th black, 17th emain
Bengaluru

App: pizza hut

Order: personal veggie feast and personal cheese and corn
Order type: online
Paid amount: 350.70
Date: 10/04/2023
Time: 12:50

I Order pizza from pizza hut app . I added my pizzas to cart and placed the order and paid money through (upi) google pay. But after payment it took me back to the payment page again, even after money being deducted from my account.

Pls look after the complaint and reply soon.

Not serving pizza and in that having bad attitude and not even asking about why are you cancelling the order

I ordered a pizza worth 413 from the app in bangalore jayanagar. Amount got debited from my account but was not received by pizza hut app and order also got cancelled . Pizza hut should refund my account.

Address:
Pizza hut, Sports Club Vandemataram, SAVVY SWARAAJ, No G2, Godrej Garden City Rd, Gota, Ahmedabad, Gujarat 382481

Website:
Pizza hut app from playstore

Order : 2 personal corn & capsicum pizza
Type : Takeaway
Amount : 186.9
Date of incident: 30/03/2022 around 4:45

I was trying to order the pizza from pizza hut app. I added the pizzas to the cart, proceed...

Date of incident : mar 29, 2023 6:54pm IST
- I was trying to order the pizza from pizza hut app. I added the pizzas to the card, proceed to the payment step using UPI method (GPay), the money was deducted from the bank but when i returned to pizza hut app order was not placed and the cart was empty.
- The disadvantage using the pizza hut app, is there is no option to lodge a complaint when an issue occurred. Only FAQ's are available....

I went yesterday 26th march 2023 with my family at GST Road Kamachi colony, Chromepet Chennai - 44 branch and order placed through their QR attached to the table.

My order was veg Margarita, veg only cheesy, veg Italian onion tomato & 2 Pepsi

Our Order served fast and since it was late night (9.45 pm) also tired with long drive and we were so hungry we started eating our food but to our surprise we came to know that our pizza is not what we ordered but a non-veg peperoni pizza in it!
(or whatever they served)

Are your staffs are so stupid to serve a brahmin client with non veg pizza? Do Pizza hut don't think and don't see this as a serious issue?

I shouted at the store counter person and we all just went out of the store without eating any single bite after the incident.

My family is now boycotted any outside store pizza of any brand hereafter.
It's very disappointing.
It violates our beliefs & it's not acceptable.

I want a Refund of my order.
My invoice - [protected]
Order id[protected]
Paid - Rs. 662/-

Dinesh
[protected]
[protected]@gmail.com

26.03.2023
From
Samar Vijay Jand / Honey Jand,
E 201, Novus Florence Village,
Gajuwaka, Gangavaran Port Road,
VISAKHAPATNAM.

To,
Pizza Hut
12th Floor, Tower D, Global Business Park,
Gurugram 122002,
Haryana, India

Dear Sir,
SUB : Complaint for the Quality of Services, Quality of the Product Delivered and Untrained Staff.
This is in referenced to my order that I had placed online for Two Pizzas. I am very sorry to share my experience with you for the Pizza’s and the services offered to me which am narrating to you. You may please gauge my level of dissatisfaction and agony suffered by me that even after four days have gone by I have not forgotten this incident and am hence I am forced to write this complaint.
1. The Pizza base was as thin as thin Roti that we make in our house. Would you encourage your children to eat this Pizza oh sorry PISS-A.


2. Cheese Does It Exist…See the PissA Below.. Oh my God…. What have you asked?????? It seems that for our health concern, Pizza hut has decided not to put it.

3. Hot Pizza : Seems that Pizza was baked just 58+ minutes back (That was the time it had taken from the time placed the orders till delivery). It may not be hot, but it is not cold either.

4. Vegetables, see the photograph above. They Look So fresh!! (Pun intended)

5. Whom do we serve first? We have a customer who has come to Pizza Hut restaurant to enjoy and we have a customer who has ordered and paid 100% advance through Swiggy and there is a clause that if the order is cancelled after one minute there are charges levied. Where would that that customer go?

6. Finally, we were tracking on the 38th minute Pizza was handed over to the delivery guy with instructions to deliver before the 60th minute and that too when the winds were blowing and it was raining too. What did the delivery boy do? ….called my wife and pleaded her to allow him to mark the delivery ..something becoming a standard practice among companies working on time bound delivery models.

7. So we had a very special Pizza….Waver thin Base + No cheese + stale vegetables + late delivery= Pizza Hut’s Rotten Rubber Pizza. I don’t know how I ate that.

8. And finally when we called up the customer service with the complaint we were offered Rs. 150 as a compensation (Say prize) to eat this rotten rubber …or say PISSAAA!!!
I am planning to address this complaint to the Foods and Drugs Administration too but to give you a fair chance I will wait till 28.03.2023 Tuesday 12.00 noon for your representation. I would expect answer from the very most senior management so that they get familiar with the ground realities. Please note that both I and my wife are suffering from very severe stomach upset something near to food poisoning which we feel is because of your PISS---A……!!!

Pizza was ordered by my wife Mrs. Honey Jand from Visakhapatnam and at the above address.

Please do not try to supress this complaint failing which it would aggravate this issue. I would like to talk to the senior most management and no one else will be entertained.
With Regards,

Samar Vijay Jand
[protected]