Pizza Hut India Complaints & Reviews

i found a bee in packed piza .now u can

i found a bee in your packed piza and i have a 3 vedios .it iz so

May 23rd, i placed an order at Pizza hut versova for pizza and a garlic bread ; i didn'T recieve it . After 5 mins, I called again and they said it'll reach my house by 20 mins, I waITed For an hour, the guy on the phone called Rakesh accused me and told me it's not his fault, he cut the phone on my face

i am a regular customer and ictim of pathetic services of pizza hut.
they always deliver late behave rude and are not bothered about customers.
they will promise you big and wont be able to keep it and if you ask to document what they have promised they will straight away decline.
they will also not let you have the escalation contact details if you ask for the same.
i spoke to outlet manager, area sales manager but all are frauds.
my registered number is[protected].

Pizza Hut Hinjewadi Pune; NO REFUND TILL NOW OF MISSING ITEM IN DELIVERY

GarlicBread missing, OnlineOrder[protected]; Date:13/03/2015 19:50; NO REFUND OF ITEM AMOUNT, WHY? SENT MANY EMAIL, TALK TO UR REP Mrs. Saba on phone but no response. w'l go to consumer court now.

Not delivered Order

MY Order No.[protected] placed an order on 3/4/2014. They have not delivered order and not ready to give any contact for complaint. Srinivas

i just left a pizza hut in mo were i had the worst service posible
we got the buffet and it was good but i only saw the waitress twice once to seat use and once to take our order that was it no refills no how is everything nothing so when we left we told the manager and all she did was take our drinks off i will not go back to that pizza hut again ticked off in mo.

Pizza Hut — Indecent way of talking and service

I was disturbed at the service and poor way of handling customer complaints by pizza hut.

The waiter Named- Joseph(pizza hut -bharat mall, mangalore) didn't had the courtesy to talk to customers and not at all any mannerism to handle the customers, he was just to arogant to take any complaints done by me and my fellow friends.Saying that i don't care about your complaints.

I would like pizza hut authorities to take some serious actions in this matter and will want some updates on the actions taken may be mailing me. Otherwise it would be really miserable on there side.

Pizza Hut Ltd — non receival of credit card

dear sir i have applied for credit card alteast 2 mnths back ur executive have collected documents for 5 times, from ur DSA OR DSP and i have rcvd sms also from ur side dat my aplication is under process and will get my card within 21 days, my ref no is [protected]
i recvd verificaton call also but till date i have not rcvd my card so plz i rqst u atleast tell me the status of my aplication ur customer care nos are always not reachable its really difficult to get u
dats y im writting this mail to u and hope dat this time i will get my reply
looking in anticipation for ur reply
anas
ctc no:[protected]
plz revert as soon as possible

They even charge Tax on Donation Amount that they are cutting forcefully from customer's bill.

Its pathetic..thay even cut service charge of 10 %...its disgusting

I visited the pizza hut at Nirmal Lifestyle Mulund Mumbai at 8.30pm on 11th april 2009 and when entered in i was not given menu cards, no water and even plates were not kept on the table. i waited for 15 mins to give my order and then i called the manager(Sarika) and complained who in turn apologized and gave assurance that she will take care of my order. Sarika took my order and gave time limits. I again waited for the food whereas other customers come after me were already served food. I again asked for sarika at 9.55 and was informed that she has left for the day. Other staff was even unaware of my order and the other manager(Taurek) called sarika on her cell phone and asked her about my order and finally i got my order served at 10.45pm. This is a very pathethic service from the manager(Sarika). If managers are so careless then u can think of other staff.

THE SERVICE I RECEIVED WAS VERY POOR. I WAITED WHILE THE PERSON WHO SHOULD HAVE BEEN WORKING THE REGISTER SANG AND PRETENDED TO NOT CARE IF I WAS WAITING . SHE WAS ALSO TALKING VERY NEGATIVE ABOUT A CALL IN ORDER SHE HAD RECEIVED. THE PERSON HAD BEEN PUT ON HOLD AND SHE BRAGGED ABOUT (LET THEM WAIT)

Pizza Hut — Tax on service charge

Pizza Hut charges service charge over and above the cost of food and beverages. And it also charges tax on the service charge. The service charge should be discretionary in the first place. Even if the customer is charged service charge, what is the basis of charging tax on service charge?

Pizza Hut Tesco Alor Star — very smart staff

Good afternoon sir and madam,
Beberapa banyak kali saya pernah pizza hut ke pizza hut tesco alor setar tapi saya tidak pernah dapat layanan yang sempurna seperti yang saya dapat pada hari jumaat[protected] walaupun ia memang terlalu sibuk malam itu... I have meet a nice serve. She is Indian girl…. Im realy feeling very comfortable with the way she:-
*GREETING ME
*TAKING ORDER FROM ME
*SHE SERVE FOOD FOR US
*EXPLAIN SURROUNDING CONDITION OF THE PIZZA HUT
*THE LANGUAGE SHE SPOKEN
*THE TRANSLATE AND MORE…. Very smart and simple looking too…
*GREAT JOB… WISH HER ALL THE BEST FOR HER FUTURE LIFE…
Mamang saya rasa cukup puas hati pada malam itu… sebelum ini walaupun suasana nya tidak begiyu sibuk saya tidak dapat layanan mesra sebegini…. Nice staff… walaupun my order sampai lambat I nt feel angry sebab layanan that Indian girl memuaskan saya… I think she have a lot of peminat, and me and my friends also her peminat from last night…tq.
PROF. MADYA DR.ENGKU MOHD. NAZRI ENGKU ABU BAKAR
B.sc. mathematics (North calorina), M.sc.Mathematics (North calorina), Ph.D decision science(UUM+UNIV of tenessee Memphis)
Email: nazri.[protected]@yahoo.com
[protected]

Pizza Hut, Brigade Road Bangalore — NON PAYMENT OF PF MONEY EVEN AFTER LEAVING THE FIRM TO JOIN ARMY 5 YEARS BACK

Dear sir,
I was an employee of PIZZA HUT, brigade road, Bangalore.i left the company on july 2004 after completing an year and a half of service in the organization.before leaving i had filled all formal documents for PF claim but even after completing 5 years the company failed to pay back the PF.i approached the company many times but they couldn't deliver a satisfactory answer.i dont know my PF number since the pay slip which i got those days didn't had PF numbers enclosed in it. i am expecting an early reply please.

what bad they do, my father work for UB GROUP THE FAMOUS VIJAY MALLIYA, HE GIVE 40 YEARS TO THEM AND THEY NOT SETTEL MY FATHER BALANCE PF AND GRATUTY

This is true. I experienced the same today, it is unfair to charges taxes on service charge.

I visited the pizza hut at AEON Bukit Tinggi at 9.30pm on 4th Dec 2009 and when entered i choose a table to sit and that table even plates were not kept on the table. i waited for 15 mins to give my order, i oder 1set of island pizza and 1 set of hawai chicken, the almost 5min just come 2 water, after 20min come isang pizza, then after 10min again no more food come...
i try to ask the waiter come to serve and and ask where the food i order, but i call 10min also nobody want to come serve me, but other customer are late to come, they food is already send to they..

Pizza Hut — Tax on service charge

I recently visited a food outlet. When reviewed their bill i noticed that that have charged Tax (12.%) on the Service charges (10% of food bill) also. I just wanted to know tat if this correct or they are cheating innocent coustomers ?

Pizza Hut Ashford Middx — wrong order

i ordered veg pizza on the phone,when delivered the pizza had meat on it so i called pizza hut to say that they had send us the wrong order.
the person on the phone was not sorry but was rude,i asked him for the replacement and if he would give a compliantly drink as they got the order wrong and that we are pizza hut's regular customers.i asked to speak to the manager he said he was the manager.
well i have never know managers to be sorry rude.

Pizza Hut Karol Bagh — Bad products and service

I had ordered a pizza and a chocolate truffle cake from Pizza Hut Karol Bagh. To my 'shock' what i received after 40-45 mins was a soggy, uncooked, cold pizza and a chocolate mousse cake which I had not ordered ever. On asking the delivery staff I was told that the truffle cake was out of stock which, is something that the person taking the order could have told me!

I wonder if PHD expects customers to take anything that is delivered to them in teh name of home delivery. Also why have promising tagline when they can't stand upto it?

Very poor service. the people taking the order can not understand simple English. They are even poor in understanding the order in Hindi. this is particularly for pizza hut Pipmri Chinchwad. I mean absolutely low standard service. The guys are confused. the order was not complete as they gave different pizza rather than which we order.. i never expected this downgraded service from pizza hut. the guys are even not aware about the locations that they can deliver.. i would now be scared to place an order with pizza hut.. completely disappointed... a pizza hut fan!!!

Pizza not delivered and not reply from pizza hut to inform me.

I ordered a classic tiramisu n a pizza meal for take away. They only gave me pizza meal and took the money for both. At home after checking the package when I called at the shop the sales person talked very rudely. They do not know how to treat their customers. Very bad servise n attitude also.
The shop is at rdc rajnagar ghaziabad. Ph.[protected]

Pizza Hut — Not delivered

This pizza hut empolyees are playing with us, dont know what the hell is going on . After ordering PIZZA HUT employes were saying that will be coming and all, after one hour they told that no order placed or route offline and all stupid reasons .

Nobody was taking responsible for that, actually it was dinner time, Really very upset with PIZZA HUT and very very worst service and irresponsible employees( Murugeshpalya old airport road BANGALORE). I will never go for PIZZA HUT and even i will inform to my frendz also about great PIZZA HUT.

Pizza Hut — Long Delivery time

Yesterday I placed order which was promised to be deliver in 30 minutes however even after reminder delivery boy reached me after 1.5hours. This is really pathetic, if you cant deliver on time why you commit and at first place why take order. I am highly dissatisfied and going to file case against you .

Pizza Hut — not delivery of order no 0219-1481599 (placed on 07/03/2014 20:43:56)

dear sir i order a pizza vide orderno[protected]placed on 07/03/2014 20:43:56) on line and they confirmed on mail also and they didnot deliver and after 2 hours we have to eat something else this is not fair and they are giving advertisement very tempting do the need ful

Pizza Hut — Charred Garlic bread

We received completely charred & cold & hard as rock garlic bread today(8-Mar-14) from HSR Layout Sector 1 PHD. When we called again to complaint, were placed on hold for more than 10 mins & then told the the restaurant manager is busy & will get a call back within next 2 mins. The call never came.

Pizza Hut — quality and taste

Yesterday 22/3/2014 I ordered pizza pan 4 all veg and non veg around 8:15 pm. It came on time but the taste was so bad, tangy and dry as if its sauce has gone bad that my guests and I could not put in our mouth had to throw away the whole order

Pizza Hut — placed a wrong order and the pizza was stale and cold

I had ordered a big veg pizza(mushroom corn delight) in Pizza Hut located in cosmos mall, Siliguri, West Bengal, but was served with a different pizza that did not have a single piece of mushroom in it. On top of that, the pizza was served late and was stale and cold.

Hi, Today i had place an order over phone at 9:25PM and the customer service agent said it will be delivered within 45 minutes. i have waited till 10:36PM and i didn't got any call or reply from Pizza hut guys. When i called the customer service again they simply replied that because of some technical issue the order didn't placed. so i can place it tomorrow. i asked that guy to can you ask your supervisor to talk to me? he said yes and forwarded call to him. The phone was ringing ringing and no one answered. Once again i called the customer service this time the customer service guy informed the same and gave a free advise that i can got store and get it from there. When i asked for the supervisor he said they only call me after sometime. But i didn't got any call from them. Is this the way and international and well known store treats its customers. i really disappointed with their service. Better they can close their customer service and online orders too. so that, at least people can got to store directly and have some fresh food from their only. Thanks...

Pizza Hut — no delivery of pizza and no response from pizza hut

i ordered a pizza and as per the terms and conditions it has to be reached to me in next 30 min but no pizza boy turned up neither the pizza hut turned up and this let me to sleep hungry and after that when i called, the call was not connection as it was put on hold for very long.

Pizza Hut — Non Delivery of Pizza

, My registered mobile no is [protected].I had ordered today at 04:50PM. By making call on [protected]. ORDER NO 8766, Inspite of my numerous calls neither the Pizza has been delivered nor any communication recd from your end.Every time when i call up they say we are arranging a call from store within 2 minutes..

I ORDERED FOR A PIZZA AT 8.53 PM BUT DID NOT RECEIVE T DELIVERY AFTER AN HOUR SO CALLED UP T CALL CENTER I WAS TOLD THAT THEY HAVE MY DETAILS BUT HAV NOT PUNCHED T ORDER THAN KEPT ME ON HOLD FOR HALF AN HOUR WHEN I DEMANDED TO TALK TO A SENIOR CALL CENTER EXECUTIVE. A VERY LAX BEHAVIOUR OF T CALL CENTER EMPLOYEES.

Dear Team,

As a brand and organization, you should train your staff on customer service, it took nearly 45 min to serve the order, even we had to request several times to serve water, the order was placed in one go whereas the order was served in intervals, we were 10 people & ordered 4 pizza, firstly 2 were served then the remaing 2 were served after 40 minutes, kindly take the necessary action to improvise customer service


order no :[protected]

Date :10/06/14- 3:38

Really it's a very pathetic and worst services ever I got...as once I ordered and my guests were awaiting from long time but it's unbelievable I got the delivery 0of product too long late..
I won't order anymore from here...

Sorry for the inconvenience faced by you. We will look into this and get this resolved on priority. Please give us a chance to make your experience memorable. Meanwhile, request you to share your details here: http://bit.ly/PHFeedback