Pizza Hut India Complaints & Reviews

PIZZA HUT located in proddatur ss mall (kadapa dist) . in pizza hut store the employee name called sundar which is speaking bad words and mis using the resources of store in the pizza hut. He is provking bad words and i have a proof of voice records and all proofs about that employee. MY contact details are
email:- [protected]@gmail.com
i will upoad all the proofs in whatsapp contact me in whatsapp ([protected])

Hello There,

I want to know, when below coupon was redeemed.
[protected]

I want to know the time when it was redeemed.

I ordered a collection then decided to order a second order the payment was taken but the order not placed I ordered a 3rd time and on collection the order said was being prepared but the cashier said both was in the bag on arriving home the second order was not there I tried calling with

I had ordered some items (as per the images below) and paid through Phone PE (attached below) . But now the order isn't showing and my payment has been deducted. Also, your Customer Care doesn't receive the call in their work hours. Disappointing Service.
Phone Number - [protected]
UserName - Nayy

The pizza i recived had half of the toppings off fallen on the box it was in a disastrous state. It was also stale and i felt puking after eating. Delivery partner called 7 times. Other pizza had toppings missing. Nawabi murg pizza had toppings spilt and awesome american had missing toppings the sauce. Base was stale.

On[protected], I placed an order through the Pizza Hut app for Rs. 589, expecting home delivery. However, due to an apparent app error, the order was mistakenly processed as a takeaway from the Janpath outlet, located nearly 9 km from my residence. Realizing this, I immediately contacted the Janpath outlet, where the staff assured me that the order would be canceled, and I would receive a full refund within 24 hours. Despite this verbal assurance, I have yet to receive my refund. Multiple follow-up attempts have yielded no resolution, causing unnecessary financial strain and significant inconvenience. This experience has not only breached my trust but also raised concerns about Pizza Hut’s commitment to honoring customer support and service expectations. I am requesting an immediate refund of Rs. 589 for this unfulfilled order and compensation for the inconvenience caused by this issue. I trust that Pizza Hut will take responsibility and resolve this matter without further delay, reflecting their commitment to customer satisfaction and accountability.

Hi, about 10 days ago, I ordered a pizza through the Pizza Hut app at Forum Mall, Konankunte Cross, Bengaluru. Although the payment went through successfully, the order didn’t register in the app, and the amount was deducted from my account. I contacted customer care right away, and they assured me the refund would be processed within 3-4 business days. However, I haven’t received any refund yet, and despite multiple follow-ups, customer care continues to say the refund is ‘initiated.’ It’s now been over 10 days, and I still haven't received my money. Could someone please help with this?

It is a very pathetic experience for the service given by you in regards to order 16659121. My order is already delayed a lot and still not delivered.

I would like to escalate this issue to the highest authority and would like to have a refund against this order.

I would never ever order from you again.

Regards,
Aasiya Rizvi
[protected]

I made a payment of ₹600 at pizza hut, but the money got deducted yet the order wasn't placed. Rhe money hasn't been refunded to my account yet. Worst service ever.

Very pathetic service by Pizza hut. 30 minutes after placing the order from Pizza Hut Delivery app, store person called me saying that they dont have delivery partners so order cannot be delivered. They told me that they will cancel the order from their end but that order is no longer visible in the pizza hut app. Shameful service. Never had any such problems with other pizza brands.

Order ID: 16001022

By the way, please send my refund ASAP!

Order date 14.08.2024 Time 17:04 to VPA pizzahut363.[protected]@icici ref no.[protected]

I ordered pizza from pizza hut goel ganga sinhgad road pune through their app on sunday at 8.15 pm
The order was confirmed and payment was done online
The app displayed 'your order is ready for delivery' at 8.45 pm
The order was not delivered till 10.15 pm
When contacted your customer care his response was 'i do not have any delivery person' and your order can not be delivered
I cancelled the order then and there and asked for refund
Which i have not received yet
I am surprised at the irresponsible way your delivery outlet behaved in this matter
My order was ready by 8.45 pm probably sitting at your counter and your outlet did not inform me for one and half hour
This is how responsible you are
You just lost one of your customer
This insidence will be posted on social media also
Thanks & regards
Shreyas gokhale

Complaint Date : 24th July 2024.

I have placed an order for Rs. 349.66 with an order ID 17254207 on 09th July 2024.
The order was cancelled from stores side mentioning the reason of delivery partner demand.
They assured that the refund will be done within 7 days to the original mode of payment.
I did wait till date but the refund is not yet done.
When i contacted pizza hut customer care, they simply raise a complaint and informing that the stores will contact me within 24 hours to solve this issue. But no one calls me.
One customer care executive said, the amount was refunded two days back.
Another customer care executive said they dont have option to check whether the amount was refunded or not.
I dont know which is true. Why this much of complications are there.

I am exhausted of contacting customer care and get no information. Kindly take necessary action and help me to get my refund back at the earliest.

My money is kept unnecessarily with pizza hut for no reason. and with no interest..

Payment made but order was not reflecting

Hello Sir/Madam,
Last evening I had ordered for pizzas using the Pizza Hut website and my order number is 14991095 . The pizza was suppose to come from the Adyar Outlet in Chennai. I had provided the full mailing address as address of delivery ...for nearly 45 min the website kept showing that order is ready for delivery . I also got an email saying the expected time of delivery is 6:17pm. At 6:23pm I got a call from the delivery guy he did not know the address and started fighting with me for not providing the correct location. Then told me that unless I dont update the location in Zomato website he would not deliver. Since I had not used Zomato website to place the order that was not possible. I called customer service and they said someone from Adyar branch will call us back. But no one did. I had already paid for it
I tried to physically go to the shop to inform but got stuck in traffic. Meanwhile after nearly 1.5 hours o[censored]s ordering the guy delivered the pizza. The pizza was cold and the cheese on it was smelling post consuming my child started vomiting and now had diarrhoea.
I am definitely concerned about poor response from the pizza hut outlet as well the poor quality of food and the attitude of the delivery guy.
I have eaten food from Pizza hut before in US and have never placed any problem in their quality or anything.
Typically in India I order from Dominoes and they do a good job. This is the first time but after this I doubt if I would feel like ordering again from here.
I hope my issues are addressed and pizza hut takes necessary action
Regards,
Sudha Srinath

I had ordered pizza on 21st May 2024 at 9:15 pm from the pizza Hut app at Korum Mall, Thane, Maharashtra outlet, I received a call from the driver at 10:45 that he has picked up my order. Between the 1.5 hr period I tried to contact Pizza Hut but no response. Once I received the call from the driver I immediately cancelled my order and again called the customer care to refund it. The guy on the phone lied through his teeth and told me my refund is initiated and I will receive it within one week. After a week they told me to wait. After waiting for a month I called again and they were trying to tell me the same. I didn't listen this time and then they gave me multiple numbers to call where everybody wasted my time. Finally I got the right number but still haven't received no refund yet

I was in Jaipur in Vidyadhar Nagar shop no.39&40 Pizza Hut there I was trying to order the pizza from pizza hut app. I added the pizzas to the cart, proceed to the payment step using UPI method (G Pay), the money was deducted from the bank and redirected to the payment page again without any order. now i asked the worker in pizza hut outlet they said that they haven't received any order, then they asked me to order again from the app and pay in cash and they also told that I'll get my money back, it was my first time using the pizza hut app and the experience is really bad. In the photo you can see I made two orders in the same day same hour which was 292 INR approx . I WANT MY MONEY BACK

I placed an order for which I paid via Paytm and the amount was deducted from my account at the same time
But the app shows that the payment is pending
And now I have paid for an order which they've not even recieved
I want a full refund
They're not even responding to my queries
I need help

To,
The Customer Support Team,
Pizza Hut
Office Address: 12th Floor, Tower D,
lobal Business Park,
Gurugram 122002, Haryana, India

Subject: Incorrect Enrolment of Phone Number for Customer Queries[protected]

Dear Pizza Hut Customer Support,

I am writing to inform you about an issue I have been experiencing concerning my phone number[protected], Pizza Hut Noida, Sector 119, Noida, U.P. 201304 India Over the past one month I have been receiving numerous calls intended for Pizza Hut customer queries. It appears that my phone number has been mistakenly enrolled in your system as a contact for customer support or order-related inquiries and some customers also misbehave me

This has caused a significant inconvenience, as I am constantly fielding calls meant for your establishment. I kindly request that you investigate this matter and remove my phone number from your customer support or order inquiry system immediately.

Your prompt attention to this issue would be greatly appreciated, as it has been quite disruptive.

Thank you for your understanding and assistance.

Sincerely,

VINOD KUMAR
H.n. 220 Gali no. 9 Chandan Vihar
West Sant Nagar,
Burari Delhi -110084

Mobile No. [protected], [protected]

I have ordered Pizza from Pizza Hut on 28th April 2024 via Zomato App from Central Plaza Gurgaon, when i recieved it was almost cold. When we started having Pizza we suddenly found some unconsumable particle in food which was PLASTIC .We quickly thrown that piece and taken before that took pictures for proof. I was started having chest pain and vomiting . we Consulted our doctor and took medical treatment. I raised complaint to zomato and pizza hut. Surprisingly Zomato just offered me 2000 as compensation which i denied and Pizza Hut offered 1500rs voucher saying that PLEASE DON'T COMPLAINT ELSE WE CAN BE FIRED INSTEAD TAKE VOUCHER AND HAVE PIZZA . I was surprised how one can have same thing which cause me mental and health trauma. I sent notice on that Pizza Hut oddered, me 10k as compensation and later denied that i filed wrong complaint. I was surprise how OUR HEALTH IS BEING COMPROMISED.